Action and Change

in the MH-CoPES Framework

What is Action & Change?

● An opportunity for consumers and service providers to plan and act on their MH-CoPES report

● Arguably the most important step of the MH-CoPES Framework

● Where improvements begin

● Sets MH-CoPES apart from other surveys and tools

● Assures consumers change will come

● Provides motivation for consumers to complete the Questionnaire

What is Action & Change?

● Vital to ensure genuine consumer participation

● Essential component of quality improvement best practice

● Consumers and staff requested this direct link between feedback and action

Why does Action & Change take place?

● In your service.

In: ● A forum● A meeting● A group● A committee● An activity group● Or many other places

Where does Action & Change take place?

● Every 6 months. After a service receives their MH-CoPES report

When does Action & Change happen?

Consumers

&

Staff

Who is involved in Action & Change?

Use a feedback poster to advertise:

● Strengths

● Areas needing improvement

● A place and time consumers and staff can be involved in Action and Change