Activity Training Exercises
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Competences:
ü Changemanagementü Coachingü Communicationü Conflict&Stressmanagementü Creativity&Innovationü Customerserviceü Diversity&Harassmentü Emotionalintelligenceü Employee&Professionaldevelopmentü Financeü Humanresourcesü Leadership&Managementü Negociating&Salesü Organizationaldevelopmentü Performancedevelopmentü Problemsolving&Decisionmakingü Projectmanagementü Sellingü Teambuildingü Timemanagement&Meetings
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ActivityTrainingExercisesFromicebreakersanddiscussionstarterstocasestudiesandworkshops,DekonHR&HRDQActivityCollectionsareagreatwaytoprovidefunandengagingexperiencesforyourteam,supplementyourcurriculumanddemonstratetrainingmessages.Allarefullyreproducible.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
1.22TrainingEventsForDevelopingTeamLeadersDigitalformat99euro
byRodStorey
Formanyteamleaders,leadershipcanseemlikeanintangible,unattainableskill—onethat'sbestlefttothoseatthetopoftheorganization.Butinreality,leadershiptakesplaceatmanydifferentlevels,fromstrategicdirectorstoteamandprojectleaders.Andthecommondenominatorisasetofkeyrecognizableskillsthatanyleadercanlearn,practice,anddevelop.22TrainingEventsforDevelopingTeamLeadersisaseriesofexercises,simulations,games,andcasestudiesthataddressestheskillsattheheartofimprovingthewayteamleadersguidetheirteams.
Applications22TrainingEventsforDevelopingTeamLeadersisflexibleandmaybeadaptedtomeetyourparticipants'specifictrainingneeds.Buildtheactivitiesintoanyteamleadershipprogram,tietogetherseveraleventsforaminitrainingsession,oruseselectedactivitiesasstand-aloneexercises.Thisthought-provokingcollectionprovidesskilldevelopmentinsuchcriticalareasas:
• Initiating
• Controlling
• Evaluating
• Delegating
• Decision-Making
• Communicating
• Motivating
ProductContents
• Activityindex
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Activitysummaries
• Timechecklist(activitieslistedbytimerequirements)
• Purposestatements(learningobjectives)
• Step-by-stepfacilitatorguidelines
• Reproducibleparticipantmaterials
• Tasksheets(Debriefingquestions)
• Appendixforeachactivity(tipsonwhentouseitandhowtohelpensureitssuccess,aswellaspossiblepitfalls)
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2.25ProblemSolving&DecisionMakingActivitiesDigitalformat-99EurobyDaveFrancisandMikeWoodcock25Problemsolvinganddecisionmakingaretwoofthemostchallengingandcomplex,yetvitallyimportantskillsrequiredofindividualsandteamsinorganizations.Fromwell-knownauthorsDaveFrancisandMikeWoodcock,25Problem-Solving&Decision-MakingActivitiesprovidesthetoolstoenhancetheseskills,usingavarietyofself-analysisassessments,surveyinstruments,structuredexperiences,andteachingresources.
TheoryRootedinexperientialprinciplesandlinkedtoreal-worldsituations,theactivitycollectionisbaseduponasystematic,8-stepmethodofproblemsolvinganddecisionmaking:
• Tuningin• Objectivesetting• Successmeasures• Informationcollection• Decisionmaking• Planning• Action• Reviewingtoimprove
Usesfor25Problem-Solving&Decision-MakingActivitiesTheactivitiescanberunindependentlyorinasequence,butaremostbeneficialaspartofamorecomprehensivetrainingprogram.
ThisactivitycollectionisavailableasadigitaldownloadinAdobeAcrobatPDForthetraditional3-ringbinderversion.Bothformatsarefullyreproducible.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
3.58.5WaysToImproviseinTrainingActivities
Digital99Euro
58½WaystoImproviseinTrainingismorethanjustsimplyacollectionoficebreakers.Theactivitiesarequickandthewell-organizedbindermakesfacilitationacinch.Theactivitiesarecategorizedbylearningobjective,
Inject"ImproEnergy"intoyournexttrainingsessionwith58½WaystoImproviseinTraining.Definedasacurrentthatrunsbetweenparticipants,you'llrecognizeitwhenyouseeparticipantswhoareclearly"inthemoment,"alerttowhateverisgoingoninthehereandnow.Atitsbest,"ImproEnergy"createsFlow,whenthequalityofthelearningexperienceishighandseeminglyeffortless.58½WaystoImproviseinTrainingismorethanjustsimplyacollectionoficebreakers.Theactivitiesaredesignedtobeusefulonanumberofdifferentlevels.You'llfindthatphysicalactivitiesnotonlywarmupthelimbs,theyalsobreakdownbarriersbetweenparticipants.Someactivitiesbuildskills-oftenbyincreasingwaysforparticipantstoexpressthemselves.Andbyusingthequestionsprovidedinthedebriefingsection,youcanalwayscreatealinkbetweentheactivityandthelearningexperienceonametaphoricallevel.Theactivitiesarequick(generallyunder30minuteseach)andthewell-organizedbindermakesfacilitationacinch.Theactivitiesarecategorizedbylearningobjective,andincludedetailedadministrativeguidelines,debriefingquestions,andideasforvariationanddevelopment.Whetheryouarerunningatrainingsession,workshop,ormeeting,58½WaystoImproviseinTrainingwillcreateanenvironmentofimaginationandenergy,laughterandcommitment.There'snobetterwaytoengageparticipantsinthelearningprocess!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
4.CompactCasesDigital99EuroWhyspendyourvaluabletimewritingcasestudies?WithCompactCases,we’vedonetheworkforyou!Thiscustomizable,reproduciblecollectionfeatures44succinctsituationsandroleplaysthatcoverawidevarietyoftrainingtopics.Topicsinclude:leadership,communication,negotiation,managementdevelopment,teambuilding,changemanagement,conflict,self-managingteamwork,andmore!OverviewBydefinition,acompactcaseisabriefdescriptionofatypicalorganizationalsituationthatrequireschangeandimprovement.Forthepurposeofthiscollection,thecaseshavebeenrestrictedtogeneralproblemsfacedinmostorganizations.Forexample,whataretheleadershipissuesinanorganizationthatneeddesperatelytochangeinordertosurvive?Whatarethetypicalproblemsofcommunicatingwithinaworkgroup?Howcanemployeeswithavarietyofneedsbemotivatedtoperformtheirbestfortheteamandtheorganization?CompactCasescanhelpinitiatetheprocessoflearninghowtodealwithavarietyoforganizationalprocesses.Byfirstreadingaboutthesituationandthensharingreactionstoit,participantsbecomeawareofimportantissuesandthevariousperspectivestheyalreadyhaveaboutthem.Thevalueofthecasecan(andshould)bestretchedtoincludewaystoimproveasituationandactionplanningthatcommitsparticipantstodosomething.CompactCasesconsistsof44fullyreproduciblecasestudiesthatcoverawidevarietyoftrainingtopics.Eachcaseisashorthypotheticalsituationorscenariothatposesaquestionorproblemthatparticipantsmusttrytoaddressorsolve.Indoingso,participantslearnmoreaboutkeytrainingconcepts.The3-ringbinderversionispackagedwithaCD-ROMcontainingalltheparticipanthandoutmaterialssoyoucanmodifysettings,dramaticdetails,orcharacternamesforanycaseinthecollection.ThedigitalversioncontainsPDFfilesthatcanbereproduced,thougharenotcustomizable.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
5.CustomerServiceActivitiesforTraining
Digital99EuroEncourageyourcustomerservicerepresentativestoanswer,learnabout,andreflectonthekeyquestionsthatwillhelpthemtodeliverexceptionalservice.CustomerServiceActivitiesforTrainingisacollectionof38activities,assessments,roleplays,andactionplansthataddresscriticalquestions.
Encourageyourcustomerservicerepresentativestoanswer,learnabout,andreflectonthekeyquestionsthatwillhelpthemtodeliverexceptionalservice.CustomerServiceActivitiesforTrainingisacollectionof38activities,assessments,roleplays,andactionplansthataddress5criticalquestions:
• Whoareourcustomers?
• Whyaretheyourcustomers?
• What'smyroleintheserviceprocess?
• Whatmakescustomersfrustrated-ordelighted?
• WhatpracticalstepscanItaketoimproveservice?
Genericenoughtousewithanytypeofindustryandsuccessfulwithalltypesofcustomerservicepersonnel,theexercisesareautomaticallyandcompletelyrelevantbecauseparticipantsusetheirownexamplesandexperiences.CustomerServiceActivitiesforTrainingisperfectfor:
• Customerservicetrainingsessions
• Serviceteammeetings
• Teaminterventionstohelpcelebrateasuccessorlearnfromamistake.
Mostoftheactivitiesareshort,typicallyunder20minutes.Neatlyorganizedina3-ringbinder,eachactivityincludesdetailed,easy-to-followinstructions,checklists,worksheets,reproducibleparticipanthandouts,anddiscussionpoints.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
6.EnergizersActivities
Yourparticipantshavejustreturnedfromlunchandtheireyesareglazingover.Don’tdespair-energizethem!Theicebreakersandenergizersinthiscollectioncanbeusedatanypointduringanytypeoftrainingsession.Yourparticipantshavejustreturnedfromlunchandtheireyesareglazingover.Don'tdespair-energizethem!Theicebreakersandenergizersinthiscollectioncanbeusedatanypointduringanytypeoftrainingsession,workshop,orconference.Eachactivityisaccompaniedbyabriefdescription,standardprocedures,variations,andspaceforrecordingyourideas.They'reshort,quick,sometimesphysical,oftencompetitive-andalwaysfun!
UseEnergizersTo:
Promotereadinessforlearning.Participantsdonotlearnwellwhentheyhavelowenergy.Sluggishnesscanleadtoalackofattentiveness,andthephenomenoncanbecontagiouswithagroup.Slouchinginchairs,leaningontables,andothernonverbalbehaviorscanbesubliminallyobservedandcopiedbyothergroupmembers.Energizersgetsparticipantsreadytoengageyourmaterial.
Createexcitement.You'reexcitedaboutthecontentofyourtrainingeventorconference.Thatdoesnotmeanthatyourparticipantsareequallystimulated.Learningisexcitingtochildren,butadultssometimesseemnottowanttheexperience.Energizerscangenerateapositiveexpectationofupcomingtrainingandconferenceevents.
Overcometheeffectsoffatigue,drowsiness,anddrag.Longdays,hotrooms,difficultmaterial-allthesecanputparticipantsinakindofmildstupor.Energizerscan"wakethemup"togoonwiththeprogramrefreshed.
Developasenseofsharedfun.Youcanfacilitateeventhemostseriousdeliberationswithcomicrelief,aslongasyoukeepaproperperspectiveontheproceedings.Anoccasionalgrouplaughcanmakeanysessionmorelively.
Sampleactivitiesinclude:
BigApple-creatingthesoundsofNewYorkCity
PuttOff-agolf-puttingcompetition
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
Charades-actingouthappenings,events,andprocesses
ImaginaryBallGame-inventingandplayingagamewithouttalking
Limericks-composingandsharingsillyrhymes
Theseactivitiesarenot"throw-ins,"randomlyinsertedintotheproceedings.Theyarepurposeful,andtheyneedtobeusedstrategically.TherearethreetimeswhenusingEnergizerscangreatlyenhancetheimpactoftrainingandconferences:justafterameal,afterarefreshmentbreak,andwhenalongsessionbeginstodrag.Thesearethemostcommontimeswhenparticipantsarelikelytobe"de-energized,"orlessthanoptimallyreadytogoonwiththeprogram.Youmayactuallyreducetheimpactofyoursessionbyoverusingtheseactivitiesorbyusingthematthewrongtimes.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
7.ExploringPersonalStylesActivitiesDigital99Euro
Theperfectfollow-uptoanypersonality-styletraining,ExploringPersonalStyleshelpsparticipantslearntoacceptandappreciatetheirdifferences.Withactivitiesrangingfromlightandeasy-goingtomorein-depth,thiscollectiongeneratescompellinggroupdiscussionsandinsightintotheuniquequalitiesofeachpersonalitydimension.
Theperfectfollow-uptoanypersonality-styletraining,ExploringPersonalStyles(EPS)helpsparticipantslearntoacceptandappreciatetheirdifferences.Withover30activitiesrangingfromlightandeasy-goingtomorein-depth,thisJungian-inspiredcollectiongeneratescompellinggroupdiscussionsandinsightintotheuniquequalitiesofeachpersonalitydimension.ExploringPersonalStylesoffersworkshopdesignsrangingfrom1to5hoursinlengthplussuggestionstocreatealongerworkshop.EPSisaversatiletooltomeettrainingneedsbigandsmall.Extensiveguidelineshelpyouchoosetheactivitiesandtheformatthatarerightforyouraudience.UsesforExploringPersonalStylesTheExploringPersonalStylescollectionisapowerfulwaytomaximizelearningaboutpersonalitystyles,particularlywhenusedwiththePersonalStyleInventory.Withavarietyofworkshopdesigns,thecollectionisdesignedtoworkwithinanytimeframeandaddressanyleveloftrainingneed.Participantswilllearn:
• Newwaysofapproachinganddealingwithothers
• Howtocapitalizeontheirownandothers'strengths
• Therealsourcesoftheirirritationwithothers'personalities
• Howtorecognizeandcurbthetemptationtojudgeorcriticize
ProductContents
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Backgroundinformationincludinggoalsoftheworkshops,TheListening/UnderstandingMode,Jungiantypology,andmore
• Suggestedworkshopdesigns(1-hour,2-hour,3-hour,4-hour,and5-hour)
• GuidetoSelectingActivities
• Pre-workshoppreparationguidelines
• QuickReferenceGuidetotheActivities
• Purposestatementsforeachactivity
• Step-by-stepfacilitatorguidelines
• Reproducibleparticipanthandoutsfordiscussionduringsessions
• Listingof1-hournonthreateningactivities,activitiesrequiringsomedisclosure,andthoserequiringacomfortable,trustinggroup
Activitiesinclude:
• WorkshopObjectives
• Icebreaker1:DrawaPictureofYourStyle
• Icebreaker2:StyleStrengthsNeededinMyPosition
• ReviewingScoresandStyles
• Listening/Understanding/andExplaining/Answering
• HowPeoplewithDifferentStylesReacttoSituations
• HowManagerswithDifferentStylesReacttoSituations
• StrengthsandWeaknessesofDifferentStyles
• HowtheDifferentStylesCauseMisunderstandingsandConflicts(LongVersion)
• HowtheDifferentStylesCauseMisunderstandingsandConflicts(ShortVersion)
• AdaptingtotheNeedsofDifferentStyles
• UsingtheStrengthsofPeoplewithDifferentStyles
• DebriefingtheWorkshop
• ComparingStrengthsandWeaknessesinDailyInteractions
• UsingtheStrengthsoftheOtherDimensions
• BuildingaTeambyExaminingitsStrengthsandWeaknesses
• SeeingOurselvesasOthersSeeUs
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• BehaveYourself
• PictureThis
• TheManyDimensionsofMyJob
• TheManySidesofMyPersonality
• MutualAdmirationSociety
• FamousPeople'sStylesTrivia
• AGenericDiscussion
• AFamilyPortrait
• AFamilyAffair
• CreatingthePerfectTeamorDepartment#1
• CreatingthePerfectTeamorDepartment#2
• ILoveaGoodMystery
• IWishICouldBeMore...
• IftheShoeFits...
• VoicingSomeReservations
• IWishIWeren'tSo...
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
8.FirstAidForStress
Digital99Euro
FirstAidforStresshelpsyoubetterunderstandstressandidentifysolutionsforindividuals,teams,andtheorganization.Theactivitiesofferavarietyofwaystorecognizeandmeasurestress,changeperceptionsandbehaviors,andlendsupportintheworkplace.
RecentreportsestimatejobstresswillcostUnitedStatesindustry$300billionannually,asassessedbyabsenteeism;diminishedproductivity;employeeturnover;anddirectmedical,legal,andinsurancefees.Sowhyareemployeessostressed?Howcanstressbemanaged—oreventranslatedintosomethingproductive?FirstAidforStressprovidesastartingpointtohelpyoubetterunderstandstressandidentifysolutionsforindividuals,teams,andtheorganization.Theactivitiesofferavarietyofwaystorecognizeandmeasurestress,changeperceptionsandbehaviors,andlendsupportintheworkplace.UsesforFirstAidforStressThisactivitycollectionoffersawell-roundedapproachtostressmanagementthatcanbenefitindividuals,teams,andorganizationsinanyindustry:PartIisanextensivediscussionaboutstress,including:
• Anintroductionofwell-knownmodelsforunderstandingstress• Keycausesofstresswithinorganizationsandhowtoidentifythem• Possiblestressmanagementsolutions• Anapproachtomanagingstressintheworkplacethatisbasedonanunderstanding• ofstress,theworkplace,andthepeoplewithinit.PartIIconsistsof34activitiesthat:• Measuretheongoingstressofindividualsandgroups• Providecopingstrategies• Explorewaystopreventandavoidthesituationsthatgeneratestress
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
ProductContents• In-depthbackgroundinformationonstressmanagement• Purposestatementforeachactivity• Step-by-stepfacilitatorguidelines• Summaryofactivities• Listoffiguresandtables• EvaluationofPopularStressManagementStrategies• Reproducibleparticipantmaterials• CD-ROMcontainingreproduciblehandoutsActivitiesinclude:
• ObservingStressfulBehavior• TheTFBModelofStress• StressArousal• JobStress/Satisfaction• StressCheck• DemandsandCopingProfile• StressManagementInterviewing• CopingThroughColors• CopingThroughCollage• EmotionalReprocessing• ProgressiveRelaxation• VisualFocusing• MeditatingtoManageStress• BalancedBreathing• TheArtofReframing• TheSweetSmellofSuccess• LinguisticImperatives
• ThePowerofSelf-Talk• TheMind-BodyStretch• StressRehearsal• ComebackCopy• HigherandLowerSelf• RelationshipsandResponsibility• CafeteriaCoping• TeamCoping• OvercomingFearandAnxiety• OvercomingAnger• CopingNetworks• GuidingDecisions• ReleasingResentment• DefendingYourself• MakingRequests• RefusingRequests• “SMART”StressPlans
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
9.Pen&PaperGamesDigital99Euro
PenandPaperGamesforTrainingisacollectionof40activitiesthatexerciseboththelogicalleftandcreativerightsidesofthebrain.Appropriateforbothgrouplearningandone-to-onecoaching,thiscollectionhasmanydifferentapplicationsincludingcommunication,presentation,listening,andproblem-solvingskilldevelopment
Apicturetellsathousandwords,right?Thisclichéistrueeveninthetrainingroom.Challengeyourparticipantstoexpandtheirmindsthroughdrawing,writing,andgroupspeakingwithPenandPaperGamesforTraining,acollectionof40activitiesthatexerciseboththelogicalleftandcreativerightsidesofthebrain.Appropriateforbothgrouplearningandone-to-onecoaching,PenandPaperGamesforTraininghasmanydifferentapplicationsincludingcommunication,presentation,listening,andproblem-solvingskilldevelopment.Theexercisesrangefromquick,adrenalin-raisingenergizerstocomplexactivities.UsePenandPaperGamesforTrainingto:
• Relaxparticipantsatthestartofalearningexperience.• Developvisual,auditory,linguistic,andinterpersonalskills.• Involvediversepersonalities.• Encouragethinking"outsidethebox."• Createanexplosionofideas.
Easytosetup,use,andfacilitate,thesegamesrarelyrequiremorethanjustpenandpaper,flipchartsandmarkers.Whetheryouusethecollectioninitsentiretyorchooseselectedactivities,you'llengageyourparticipantsbyputtingthefunbackintotraining!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
10.PersonalityStyleToolkit
Versiuneprint99Euro(faracosturidetransport)
ThePersonalityStyleToolkitdriveshomethekeylearningpointsoftheHRDQStyleSeriesassessments.Thiscollectionof20fastandfuntrainingactivitiesillustrateshowpersonalitystyleimpactskeyskillssuchteambuilding,communication,coaching,sales,andtimemanagement.
There’snodoubtthatoneofthebestwaystodrivehomekeylearningpointsisthroughexperience—andthePersonalityToolkitdoesjustthat.FromactivitiessuchasRockyRelationshipsandStumblingBlockstoStyleCharadesandFourofaKind,hereistheperfectcompanionlearningtooltotheever-popularHRDQStyleSeriesassessments.
Thiscollectionof20fastandfuntrainingexercisesusessuchmethodsasself-reflectionandroleplaytoillustratehowpersonalitystyleimpactskeyskillssuchasteambuilding,communication,coaching,sales,andtimemanagement—plusanswerthequestion,howdoesmypersonalitystyleaffectmeatwork?
ThePersonalityStyleToolkit:
• Providesyouraudiencewithadeeperunderstandingofpersonalitystyle
• Demonstrateshowpersonalitystylesinteract
• Explorestherolepersonalitystyleplaysincommonworkplacesituations
• Illustrateswhathappenswhendifferentstylesmeet—andhowtoavoidfriction
Thetoolkitincludeseverythingyouneedtopackatrainingexperiencewithpunch!First,theHRDQStylemodelintroductiongetsyouuptospeedquickly,andthentheactivitymatrixmakesselectinganactivityasnap.Facilitationisjustassimple,witheasy-to-followinstructionsanddownloadablehandouts.Whetheryou’relookingforaquick10-minuteexerciseoranhour-longlesson,there’ssomethingforeveryone—individuals,pairs,smallgroupsofsameormixedstyles,andevenwholeaudiences.
FreeResources
Previewasampleactivity
UsethePersonalityStyleToolkitwiththesebestsellingHRDQStyleSeriesassessments:
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• What’sMyCoachingStyle?
• What’sMyCommunicationStyle?
• What’sMyLeadershipStyle?
• What’sMyLearningStyle?
• What’sMySellingStyle?
• What’sMyStyle?
• What’sMyTeamMemberStyle?
• What’sMyTimeStyle?
ProductTypeActivities
ObjectiveToprovideadeeperunderstandingofpersonalitystyle
TimeRequired10minutes–1hourperactivity
AbouttheAuthor
Withmorethan20yearsofexperience,KateWardhasanimpressivetrackrecordintrainingdevelopment.HercareerbeganasamanagerofcurriculumdevelopmentforCareerTrack,wheresheauthoredprograms,supervisedateamofinstructionaldesigners,andfacilitatedtraining.ShealsoservedastheSeniorInstructionalDesigneratTreeLineTraining,responsibleforleadingthedevelopmentofthecoreskillscurriculumlibrary.Kateiscurrentlyrunningherowncompany,workingtocreateinnovativetrainingsolutionsfortoday’sbusinessneeds.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
11.PumpThemUp!Digital99Euro
PumpThemUp!iaausefulcollectionofreproducibleteam-buildingworkshops.Inaslittleastwohoursyoucanprovideteamswithon-target,hands-ontrainingthatwillre-energize,re-focus,andre-committeammembers.
Yourteamisfloundering,moraleislow-you'renotsurewhattheproblemis,butyouknowyouneedtodosomethingfast.Howdoyoupulltogetherateam-buildingworkshopthatisguaranteedtowork?YouneedPumpThemUp!-acollectionof35reproducibleteam-buildingworkshopsconvenientlypackagedina3-ringbinder.Inaslittleastwohoursyoucanprovideteamswithon-target,hands-ontrainingthatwillre-energize,re-focus,andre-committeammembers.Beginwithoneofthefourreproducibleassessments-greatforpinpointingyourteams'developmentalneeds.Thenselectfromacollectionof35fresh,innovativeworkshopactivitiesthatgetparticipantsthinkinganddoing.Thebinderalsoincludes7additionalinventoriestoenhancetheworkshopactivities.Allthematerialsarefullyreproducible!Workshoptopicsinclude:• GoalsandProcedures• Communication• TrustandConflictResolution• ProblemSolvingandDecisionMaking• Leadership• GrowthandDevelopment• GroupDynamicsDetailedinformationforeachworkshopincludesobjective,backgroundinformation,materialslist,reproducibleparticipanthand-outs,preparationguidelines,andstep-by-stepproceduresforconductingtheworkshop.PumpThemUp!Includes:• 35reproducibleworkshopactivities• 4reproducibleassessmentsfordiagnosingteamstrengthsandweaknesses• 7additionalreproducibleassessmentsforenhancingworkshopactivities• PumpThemUp!provides70hoursofteamtraining!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
12.SalesTrainingActivities
Digital99Euro
Salestrainingisn'tjustforsalesrepsanymore—customerserviceandothersupportstaffcanalsobenefitfromdevelopingsellingskills!SupportallofyoursalestrainingneedswithSalesTrainingActivities,amixofover80icebreakers,roleplays,games,andexercisesthataretheperfectadditiontoanytypeofsalestraining.
Salestrainingisn'tjustforsalesrepsanymore-customerserviceandothersupportstaffcanalsobenefitfromdevelopingsellingskills!SupportallofyoursalestrainingneedswithSalesTrainingActivities,amixofover80icebreakers,roleplays,games,andexercisesthataretheperfectadditiontoanytypeofsalestraining.Relevanttoalltypesofindustryandpersonnel,SalesTrainingActivitiesfocusesonuniversalsalesknowledgeandskills-skillsthatarecompletelytransferableacrossallorganizationsandsituations.Infact,mostoftheactivitiesusean"opencontent"approach,meaningthatparticipantsusetheirownexamplesandexperiencesasthemainsubject.UsesforSalesTrainingActivitiesTheopen-contentstyleoftheactivitiesmakestheexercisessuitableformosttypesoforganizationsandtrainingcourses.Bymixingatleast3differentformats(workinginsmallgroups/pairs,asindividuals,andinthegroupasawhole)tocoverthesamepoints,youcangreatlyincreaselearningretentionandeffectiveness.SalesTrainingActivitiesForSalesManagers&Trainersaddressesafullrangeofskillareasincluding:
• Buildingrapport
• Improvingcommunication
• Goalsetting
• Achievementplanning
• Improvingquestioningtechniques
• Lateralthinking
• Teamwork
• Quickthinking
• Organizing
• Negotiating
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• Prioritysetting
• Analysis
• Developingpersuasiveandcreativeskills
• Identifyingcustomerneeds
• Self-confidenceandpositiveattitude
• Injectingdynamismintopresentations
ProductContents
• Step-by-stepfacilitatorguidelines
• Overviewoftheactivitiesandexercises
• Learningobjectives
• Reproducibleparticipantmaterials
• Tipsandideas
Activitiesinclude:
• IcebreakersandEnergizers:
• GiftofGab
• PersonalIntroductionswithaTwist
• Three-LetterWords
• AcronymQuiz
• HumanBingo
• JargonQuiz
• ThreeThingsinCommon
• HotPotato
• TenQuestionsaboutYou
• SalesGraffiti
• EurolandQuiz
• SubjectBreakers:
• HelpingBuyerstoBuy
• SalesPresentation-Do'sandDon'ts
• Customer-FocusedSelling
• Cold-CallingBlues!
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• TheSalesFactory
• WhoorWhatWontheSale?
• NothingHappensUntilSomeoneSellsSomething
ModelsandMethods:
• SettingYourOwnGoals
• KeyQuestioningSkills
• SellingBenefits
• MostCommonObjections
• ClosingQuestions
• PipelinePlanning
• CustomerFact-Find
• SellingbyTelephone
• RentPayersandSleepingGiants
• TheJohnToddFormula
QuizzesandQuestionnaires:
• ProductKnowledge
• CompanyKnowledge
• PresentationSkills
• QuestioningSkills
• RapportBuilding
• ObjectionHandling
• SalesTimeManagement
• Prospecting
GroupEnergizers:
• DiscussionGroup
• WhatDoYouLikeaboutSelling?
• TheEasiestJobintheWorld!
• PersonalSalesHistory
• PirateRaid
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• MyGreatestSale
• MyWorstSalesAppointment
• TopFiveSalesQualities
• SellingPaperClips
• WordsearchesandCrosswords
ProblemSolvingandPlanning:
• BossforaDay
• WhoKilledtheSale?
• CostEffectivePR
• SWOTAnalysis
• SalesImprovementBrainstorm
• ReferralPlanning
• TheSalesDoctor
• PersuasiveWritingSkills#1
• PersuasiveWritingSkills#2
• PreparingforaSalesCall
RolePlays,PracticeSessions,andCaseStudies:
• AppointmentMaking
• Thirty-SecondPresentations
• ChanceEncounter
• NegotiationSkills
• NeedsAnalysis
• ThinkPositive!
• TheBigPresentation
• TellingIsNotSelling
• PresentingwithPower
• ClosingandTrialClosing
• SkillBoosters:Acollectionoftriggerquestions,tasks,andideastolivenupanytrainingorcoachingsession.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
BuyingSignals,ClosingQuestions,SalesSuccessFormula:E=MC2,IncreasingOrderSize,FollowUp,SalesPipeline,Referrals,TimeWasters,HowtoDoubleYourSales,SuccessDefinition,GoalSetting,LostSalesOpportunity,BestCustomers,Thirty-SecondPresentation,Preparation,SalesSkills,SalesAnalysis,SalesActivity,SalesQuestions,andMentalRehearsal.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
13.SkillBuilders:50Communication
Digital99Euro
SkillsActivitiesCommunicationisthefoundationofallhumaninteraction—andthebasisofalltrainingprograms.Fromteambuildingandleadershiptocustomerserviceandsupervisorytraining,communicationisafundamentalskillthatshouldbeintegratedintoalltypesoftraining.
SpiceupyournextcustomerservicetrainingprogramwithSkillBuilders:50CustomerServiceActivities,acreative,engaging,andinnovativecollectionofskilldevelopmentactivities.
Theactivitiesinthiscollectionstimulatediscussionandlearningbyactivelyinvolvingallparticipants.Quickandtothepoint,theSkillBuildersactivitieshelpparticipantstodeveloptheskillsnecessarytoprovidingqualityservice.
Theactivitiescovereightcriticalcustomerservice-relatedskillareas:
Change,Communication,DataUsage,Excellence,Negotiation,Perception,ProblemSolving,andTeamwork.
SkillBuilders:50CustomerServiceActivitiesincludes:
• Reproducibleparticipanthandouts• Detailedpreparation,administration,anddebriefinginformation• Easy-to-followfacilitatorguidelines• Handyreferencetableforpinpointingthebestactivitiesforyourtrainingneeds.
Designedtostrengthenthecapabilitiesandeffectivenessofyourcustomerservicerepresentatives,Skillbuilders:50CustomerServiceActivitieswillbeavaluableadditiontoyourtraininglibrary.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
14.SkillBuilders:50CustomerService
Digital99Euro
ActivitiesSpiceupyournextcustomerservicetrainingprogramwithSkillBuilders:50CustomerServiceActivities,acreative,engaging,andinnovativecollectionofskilldevelopmentactivities.
SpiceupyournextcustomerservicetrainingprogramwithSkillBuilders:50CustomerServiceActivities,acreative,engaging,andinnovativecollectionofskilldevelopmentactivities.
Theactivitiesinthiscollectionstimulatediscussionandlearningbyactivelyinvolvingallparticipants.Quickandtothepoint,theSkillBuildersactivitieshelpparticipantstodeveloptheskillsnecessarytoprovidingqualityservice.
Theactivitiescovereightcriticalcustomerservice-relatedskillareas:
Change,Communication,DataUsage,Excellence,Negotiation,Perception,ProblemSolving,andTeamwork.
SkillBuilders:50CustomerServiceActivitiesincludes:
• Reproducibleparticipanthandouts• Detailedpreparation,administration,anddebriefinginformation• Easy-to-followfacilitatorguidelines• Handyreferencetableforpinpointingthebestactivitiesforyourtrainingneeds.
Designedtostrengthenthecapabilitiesandeffectivenessofyourcustomerservicerepresentatives,Skillbuilders:50CustomerServiceActivitieswillbeavaluableadditiontoyourtraininglibrary.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
15.TeamDevelopmentActivitiesDigital99Euro
ForTrainersTeamDevelopmentActivitiesforTrainersisacollectionof59exercisesthataddresstheskillsmostcriticaltoteamdevelopment,includingcommunication,planning,problemsolving,andmore.
Searchingforafreshcollectionofteamdevelopmentactivities?Looknofurther!IntroducingTeamDevelopmentActivitiesforTrainers,acollectionof59exercisesthataddresstheskillsmostcriticaltoteamdevelopment,includingcommunication,planning,problemsolving,andmore.Theactivitiesprovidethevehiclesforteammemberstoenjoyacommonexperience;explore,discuss,andresolveissuesthathavearisen;andthenapplywhattheyhavelearnedtotheirwork.Additionalfeaturesprovidetrainerswithresourcestomaketeamdevelopmenteasierandmoreeffective,includingaprogramdesignframework,checklistsforusewithactivities,andanindexofgamesorganizedbyskill(objective).UsesforTeamDevelopmentActivitiesTheactivitiesinthiscollectionhavebeenusedinmanydifferentindustriesandbythoseinvariousjobfunctions,includingthemilitary,financialservices,highereducation,secondaryschools,nurses,teachers,ITspecialists,pharmaceuticalmanagersandothers.TeamDevelopmentActivitiesforTrainersaddressesafullrangeofskillareasincluding:
• Assertiveness
• Communication
• Creativity
• Decisionmaking
• Delegation
• Feedback
• Influencing
• Listening
• Planning
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• ProblemSolving
• TimeManagement
• TeamLeadership
ProductContents
• Step-by-stepfacilitatorguidelines
• Learningobjectives
• DesignFrameworkforTeamDevelopmentPrograms
• ChecklistsforUseinFacilitatingTeamDevelopment
• IndexofActivitiesbyObjectives
• Reproducibleparticipantmaterials
Activitiesinclude:
• AlternativeRoutes
• TheAmazingElectricTeamLeader
• AreWeaTeam?
• TheBayeuxTapestry
• BuildUsaCrane
• CandleSnuffing
• ChooseYourOwnSport
• ClassicCarsAuction
• CockoftheWalk
• CommunicationsAudit
• CompuSpeak
• Cooks’Dilemma
• CreativeWeighingMachines
• CustomerClusters
• DelegationIsGoodforYou
• DescribeYourWorkTeam
• Go-Carting
• HimalayanSaunter
• HowDoYouManageYourMeetings?
• HowHealthyisthePatient?
• LeadershipStylesandValues
• LiketheHat?
• ManagingBoundaries
• MotivePoweratWork
• MusicMaestro
• NewsClues
• Noah’sArk
• OnAverage…
• OpenAccess
• PeggingAway
• PennyPitcher
• SellYourTeam
• SoWhatAreYouGoingtoDoAboutIt?
• StarPerformer
• StraightfromtheHorse’sMouth
• SuperAnt
• SymbolsofYourWorkTeam
• TeamClimateSurvey
• TeamDevelopmentCheckers
• TeamDevelopmentGoals
• TeamEffectivenessReview
• TeamLeadershipStyles
• They’reDancingtoOurTune
• Tic-Tac-Toe
• TykesVersesRomans
• VikingChess
• WantaJob?
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• DisappearingGolfBalls
• DrawUsaMap
• TheFourSeasons
• PleaseJoinOurTeam
• Polybricks
• Queen’sTime
• SellUsaSport
• WhatDoYouAdvise?
• WhereAreYouNow?
• WhoAreOurCompetitors?
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
16.TeamBookDigital99Euro
TeamBookconsistsof27activitiestoimprovegroupfunctionsandachieveeffectivehumanrelationsbyprovidingexercisesinthefundamentalprinciplesofteambuilding,teambuildinggoalsandparticipantguidelines.
TeamBookisacollectionofideasandexercisesforusebytrainersorprogramdesignerswhoareengagedintheeffortofhelpingworkgroupstodevelopintoteams.Keepingtheconditions,goals,andguidelinesofTeamBookinmindwillassistuserstodevelopfromworkgroupsintomoreeffectiveteams.
Thematerialsareintendedasacatalystfortheorderlyimprovementofgroupfunctioningtowardtheattainmentofeffectivehumanrelationsandconsistentlyhighlevelsoftaskfunctioning.TeamBookconsistsof27activitiestoimprovegroupfunctionsandachieveeffectivehumanrelations.Theintroductionprovidesthefundamentalprinciplesofteambuilding,teambuildinggoalsandparticipantguidelines.
TheBookContains5Sections:
• Section1:Starters(IceBreakers)Contains3exercisessuchas"TeamStarter"forteamswhosememberseachmanagetheworkofotherswhoareexternaltotheteam.• Section2:Energizers(EnergizeYourGroup)Consistsof4exercisessuchas"Nerftime",ahigh-involvementactivityusingNerf®ballstodemonstratetheunnecessaryrestrictionsweoftenputonourselves.• Section3:InterpersonalFeedback(InterpersonalPerceptions)Consistsof4exercisessuchas"CardsLineup"whichshowshowtogiveandreceivepreciseappreciation'sofoneanotherinadramaticandforcefulmanner.• Section4:Diagnostics(GroupEffectiveness)Consistsof12exercisessuchas"Test#2"recognizingcommonmemorythroughaquick,problemsolvingexercise.• Section5:Planning(ConcreteActionPlans)Consistsof4exercisessuchas"StrategicActionPlanning",astep-by-stepplantoovercomebarrierstorealizingteamandorganizationalgoals
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
17.Teambuilders:10AdventuresinWorkingTogether
DigitalEuro99Euro
Challengeyourparticipants’imaginationswithTeamBuilders:10AdventuresinWorkingTogether,anewcollectionoflearningeventsthatencouragetheexplorationofteamskillsthroughtheuseoffantasyscenarios.
Youareamemberofaspacecrewwhohascrash-landedontheplanetofAcrab.Afterbeingtakencaptivebyaliens,theonlywayyoucanescapeistorebuildyourtransformationalgirospeckter.Butcanyourteamsolvethealien’spuzzlesquicklyenoughtorepairyourspaceshipandgetaway?Challengeyourparticipants’imaginationswithTeamBuilders:10AdventuresinWorkingTogether,anewcollectionoflearningeventsthatencouragetheexplorationofteamskillsthroughtheuseoffantasyscenarios.TheTeamBuildersadventures,basedonExperientialLearningMethodology,guideparticipantsthroughfivephasesoflearning:
1. Experiencing:Formulatingideasandgatheringinformationduringthelearningexperience.
2. Sharing:Articulatingthelearningexperiencetootherparticipants.
3. Interpreting:Understandingtheskillsandbehaviorsexperienced.
4. Generalizing:Developingtestablehypothesesfromthelearningexperience.
5. Applying:Bridgingthepresentandfuturebyunderstandinghowgeneralizationscanbeusedintheworkplace
TeamBuildersenhancesthedevelopmentoffivefundamentalteamskills:
• DecisionMaking
• ProblemSolving
• Teamwork
• Communication
• Leadership
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
TeamBuildersalsoaddressescriticalsecondaryskillssuchastrust,managingdiversity,assertiveness,influence,conflictmanagement,negotiating,andmore.Activitiesmaybeusedindependentlyorpairedtogetheraspartofteamtraining.Organizedina3-ringbinder,eachTeamBuilderssimulationcontainsbackgroundinformationandfacilitatorinstructions,aswellasreproducibleparticipantmaterialsincludingrole-specificbriefinginformation,observerinstructions,discussionquestions,andateamskillhandout.TeamBuildersalsoincludesaCD-ROMcontainingprintablefilesofthereproducibleparticipantmaterials.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
18.TelephoneSkillsTraining
Digital99Euro
ActivitiesTheTelephoneSkillsTrainingManuals,consistingoftwoseparatevolumesforinboundandoutboundcalls,isdesignedtointroduce,reinforce,andstrengthenfundamentaltelephoneskillsforhandlingcustomerserviceandsalescalls.
Everyonehasbeenonthereceivingendofpoortelephoneskills,yetnoneofusrecognizethesamefaultsinourselves.TheTelephoneSkillsTrainingManuals,consistingoftwoseparatevolumesforinboundandoutboundcalls,isdesignedtointroduce,reinforce,andstrengthenfundamentaltelephoneskillsforhandlingcustomerserviceandsalescalls.Theactivitiesencourageparticipantstoreflectontheirexperiences,sharesuccesses,learnfrompastmistakes,andpracticenewskillsandtechniques.LearningOutcomes• Developandstrengthentelephoneskills• Improveself-awareness• Observebehavior• Giveandreceiveeffectivefeedback• CreateasupportiveworkenvironmentProductContentsVolumeOne:38ActivitiesforMasteringInboundCalls• HowtoDevelopYourTelephonePersonality• BuildingRapportwiththeCustomer• TheImportanceofListening• TheCriteriaofaSuccessfulInboundCall• HandlingaComplaintontheTelephone• andmore...VolumeTwo:22ActivitiesforMasteringOutboundCalls• HowtoTurnCustomersontoYourProposition• QuotingthePriceandAskingforanOrder• HandlingRejectioninaPositiveWay• TheColdCall
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
• TelephoneAccountManagement• andmore...TheTelephoneSkillsTrainingManualsareperfectforanyonewhowantstoimprovetheirinbound,outbound,andbasictelephoneskills,includingreceptionists,telephonesalesstaff,customerservicerepresentatives,creditcontrolstaff,andotherspecialists.Organizedin3-ringbinders,eachvolumeincludesaplanningchecklist,atrainingneedsquestionnaire,aclosingchecklist,tipsfortrainers,reproducibleparticipanthandoutsandworksheets,facilitatorinstructions,overheadtransparencymasters,andactionplans.
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
19.TheFacilitator'sToolkit
Digital99Euro
TheFacilitator'sToolkitcontainsover40tools,discussions,andcasestudies.It'stheidealresourceforinexperiencedfacilitatorsoremployeeswhoarebeingaskedtoputtogetherorfacilitateatrainingsession.
Soyou'vebeenaskedtofacilitateatrainingsession,butyoudon'tknowwheretostart?ReachforTheFacilitator'sToolkit!Thiscollectionofover40tools,discussions,andcasestudiesistheperfectresourceforinexperiencedfacilitatorsoremployeeswhoarebeingaskedtoputtogetherorfacilitateatrainingsession.Straightforwardandpractical,TheFacilitator'sToolkitisdividedinto3sections:
PartI:Facilitation
PartIanswersthequestion"WhatisaFacilitator?"andidentifieswhatfacilitatorsarenot.Italsodiscussesthedifferentstylesavailabletofacilitatorsaswellasthebasicskillsnecessaryforeffectivefacilitation-listeningandquestioning.
PartII:TheToolkit
TheToolkitcontainsover40techniquesandapproaches("Tools")facilitatorscanusetoputtogetherasuccessfullearningexperiencefromstarttofinish.PartIIincludesOrganizingTools,ToolsforDiagnosisandDiscussion,DecidingTools,ToolsforPlanning,andToolstoDealwithProblemsandSabotage.Withexperience,facilitatorswillbeabletochooseandadapttheToolstheyneedtomeettheirtrainingobjectives.
PartIII:TheToolkitinAction
SeehowtoputthetoolkitintoactiontoprepareforanddesignworkshopsinPartIII.Thissectionalsoincludesthreecasesstudiesasexamplesofhowthetoolkitwasusedsuccessfully.
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DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
20.TheNASAGATrainingActivityBook
Withcontributionsfromexpertsinthefield,thisimportantvolumeincludes28ready-to-useactivitiesspanningavarietyoftrainingtopics:communication,conflictmanagement,creativity,team-building,decision-making,problem-solving,customerservice,andsalesandmarketing.
Withcontributionsfromexpertsinthefield,thisimportantvolumeincludes28ready-to-useactivitiesspanningavarietyoftrainingtopics:communication,conflictmanagement,creativity,team-building,decision-making,problem-solving,customerservice,andsalesandmarketing.Eachactivityispresentedindetailfromset-uptodebriefandtwotothreevariationsofeachactivitywilldemonstratehowtoadaptittoensurelearningisdirectlyconnectedtoinstructionalcontentandtransferrabletomanysituations.Thebookisfilledwithillustrativeexamplesofhowtheactivitycanbeused,whichwillbenotedalongwithacomprehensivedebriefingguidethatincludesrealanswerstodebriefsessions.
AbouttheEditor
Judith(Judee)Blohm,SeniorEditor,haslivedandworkedinAfrica,SouthAmericaandtheCaribbean.Herfirst-handexperienceresultedintrainingandtrainingdesigninallphasesofforeignsojourns;multinationalstaffdevelopment;internationaldevelopmentforprofessional,development,andeducationalorganizations;andtechnicalwritingandcross-culturaltrainingforthePeaceCorps,StateDepartment,andothergovernmentagencies.In2009,shewasawardedNASAGA'sIfill-RaynoldsLifetimeAchievementAward"forconnectingtheworldthroughlearning."
DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]
21.50ActivitiesforDevelopingCriticalThinkingSkills
50ActivitiesforDevelopingCriticalThinkingSkillscontains50fullyreproducibletrainingactivitiestodevelopquickthinking,creativethinkingandanalyticalthinkingskills.Thiscompendiumofactivitieswill
Addrealvaluetoyourtrainingbytakingcriticalthinkingskillsoutoftheboxandintotheworkplace.Learnerswillsharpentheircriticalthinkingskillsanddevelopathoughtprocessthatarecreative,accurate,andassumption-free.