Video Training Catalog 2016/Catalog Video Training... · 2017. 4. 19. · Dekon Business Solutions...

VideoTrainingCatalog

DekonBusinessSolutionsSRLwww.dekon.biz/[email protected]

AwardWinningHumanResourcesTrainingDVDs

Providelearnerswithacaptivatinglearningexperiencebyutilizingvideo-basedtrainingprograms.Thesedramatic-formatvideosuseprofessionalactorstodemonstratereal-worldbusinesssituations.Theynotonlyteachyoueffectivemethods,theyalsoshowyouhowtoimplementthem.

Coveringabroadrangeofcurrent,relevantandcompellingbusinesstopics,thesecoursescanbeseamlesslyintegratedwithyourorganization'straininganddevelopmentefforts.

Theresultwillbefast,easylearning,confidenceinapplyingthenewtechniqueslearned,andthemotivationneededtomakepositivechanges.

ACCOUNTABILITY* AccountabilityThatWorks!DVDAccountabilityToolkitDVDAccountabilityToolkit,GovernmentVersionDVDWe'reOnTheSameTeam,Remember?DVDCOMMUNICATION*CommunicatingNon-DefensivelyDVDCommunicationCounts:SpeakingandListeningforResultsDVDCommunicationInHealthcareDVDCommunicationToolkitDVDPowerOfListeningDVDRespectfulCommunicator:ThePartYouPlayDVDSpeakingEffectivelyToOneOrOneThousandDVDVerbalCommunication:ThePowerOfWordsDVDAdultLearningDVD(DSDIVERSITYANDRESPECT* ManagingDiversityDVDPatientDiversity:BeyondtheVitalSignsDVDPeacockIntheLandofPenguinsDVDPigeonholedInTheLandofPenguinsDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDRespectfulCommunicator:ThePartYouPlayDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVD


RespectfulWorkplace:ItStartsWithYouDVDDiscriminationintheWorkplaceDVD(DS)DiversityintheWorkplaceDVD(DS)GROUPTHINKmanagement*AbileneParadoxDVDGroupthink,2ndEditionDVDORGANIZATIONALCULTURE*ABetterWayDVDAttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDAttitudeVirus2E,GovernmentVersionDVDAttitudeVirus2E,Workforce(Manufacturing)VersionDVDClarityImperative:HowGettingEveryoneontheSamePageMakesYourOrganizationStandOutDVDEverestDVDFunisGood!DVDLeadersOfCharacter:Leadership-TheWestPointWayDVDRaceWithoutAFinishLineDVDTEAMWORKANDTEAMBUILDING*EverestDVDFlight232:ThePowerofTeamworkDVDMagicOfWe,FullPackageDVDTeamBuilding:WhatMakesAGoodTeamPlayer?DVDTeamworkInCrisis:TheMiracleOfFlight232DVDWe'reOnTheSameTeam,Remember?DVDMANAGEMENTANDLEADERSHIP*SocialMediaatWorkDVDTheDrug-FreeWorkplaceGroupthink,2ndEditioneDVD-Manager&EmployeeComboVersionALeader'sGuidetoDelegatingDVDCourageousFollowers,CourageousLeadersDVDLeadersOfCharacter:Leadership-TheWestPointWayDVDLeadershipAndSelf-DeceptionDVDLeadershipAndTheNewScienceDVDPositiveDisciplineDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVDSupervisorToolkitDVDTakingChargeOfChange,RevisedDVDTakingChargeOfChange,HealthcareVersionDVDWhenTheCoachIsYou!DVDOJTMentorDVD(DS)


LeadershipatEveryLevelDVDConflictsintheWorkplace:Sources&SolutionsDVDManagingEthicsDVDPerformanceAppraisals:GettingResultsDVDThePowerofPositiveDisciplineDVDTheWell-ManagedMeetingDVDWorkplaceEthicsDVDManagingtheWorkplaceBullyDVDCONFLICTANDSTRESS*SocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerEditionDVDDealingwiththeIrateCustomerDVDDealingWithConflictDVDDealingWithConflict,HealthcareVersionDVDManagingStressDVDStressIsAGiftDVDTeamworkInCrisis:TheMiracleOfFlight232DVDWhattoDoWhenConflictHappensDVDWorkingWithYouIsKillingMeDVDConflictManagementDVD(DS)StressManagementandPreventionDVD(DS)ConflictsintheWorkplace:Sources&SolutionsDVDManagingEthicsDVDThePowerofPositiveDisciplineDVDWorkplaceEthicsDVDWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionManagingtheWorkplaceBullyDVDBullyingandRespectintheWorkplaceDVD CUSTOMERSERVICE*ProfessionalEmailEtiquetteDVDWhenthePhoneRings:TelephoneSkillsforBetterServiceDVDSocialMediaatWorkDVDCustomerServiceCountsDVDCustomerService-theTelephoneConnectionDVDDealingwiththeIrateCustomerDVDCallOfTheMummyDVDCliff'sCustomerServiceAdventureDVDCustomerServiceToolkitDVDGeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVDHealthcareToolkit,Volumes1and2DVDIt'sADog'sWorld,2ndEditionDVDOtherSideOfTheWindow:ProvidingExceptionalServiceinGovernmentDVD


RememberMe3rdEditionDVDWAYMISHDVDWe'reOnTheSameTeam,Remember?DVDWORKPLACEHARASSMENT*BullyingandRespectintheWorkplaceDVDConflictsintheWorkplace:Sources&SolutionsDVDHarassment:Sex,Religion,andBeyondDVD-EmployeeVersionHarassment:Sex,Religion,andBeyondDVD-Manager'sVersionHarassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersionWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionWorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersionManagingtheWorkplaceBullyDVDSocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:EmployeeEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:CaliforniaManagerEditionDVDSexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerandEmployeeEditionDiscriminationintheWorkplaceDVD(DSSexualHarassmentAwarenessDVD(DS)ViolenceintheWorkplaceDVD(DS)COMPLIANCEANDPROTOCOL*HowtoWriteandDeliverGreatSpeechesDVDEarthquakePreparednessTrainingDVDEarthquakePreparednessTrainingDVDSubstanceAbuseAwarenessDVD(DS)


LISTOFPRODUCTS/TITLESHumanResourceTrainingVideos

SocialMediaatWorkDVDSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeSexualHarassment:TrainingforaHarassment-FreeCustomerService-theTelephoneConnectionDVDDealingwiththeIrateCustomerDVDTheDrug-FreeWorkplaceDVD-Manager&EmployeeComboVersionHowtoWriteandDeliverGreatSpeechesDVDEarthquakePreparednessTrainingDVDHazMat:WhatYouNeedtoKnowDVDALeader'sGuidetoDelegatingDVDAbileneParadoxDVDAccountabilityThatWorks!DVAccountabilityToolkit,GovernmentVersionDVDAttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDAttitudeVirus2E,GovernmentVersionDVDAttitudeVirus2E,Workforce(Manufacturing)VersionDVDCallOfTheMummyDVDClarityImperative:HowGettingEveryoneontheSamePageMakesYourOrganizationStandOutDVDCliff'sCustomerServiceAdventureDVDCommunicatingNon-DefensivelyDVDCommunicationCounts:SpeakingandListeningforResultsDVDCommunicationInHealthcareDVDCommunicationToolkitDVDCourageousFollowers,CourageousLeadersDVDCustomerServiceToolkitDVDDealingWithConflictDVDDealingWithConflict,HealthcareVersionDVDEverestDVDFlight232:ThePowerofTeamworkDVDFunisGood!DVDGeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVDGroupthink,2ndEditionDVDHealthcareToolkit,Volumes1and2DVDIt'sADog'sWorld,2ndEditionDVDLeadersOfCharacter:Leadership-TheWestPointWayDVDLeadershipAndSelf-DeceptionDVDLeadershipAndTheNewScienceDVDMagicOfWe,FullPackageDVDManagingDiversityDVD


ManagingStressDVDOtherSideOfTheWindow:ProvidingExceptionalServiceinGovernmentDVDPatientDiversity:BeyondtheVitalSignsDVDPeacockIntheLandofPenguinsDVDPigeonholedInTheLandofPenguinsDVDPositiveDisciplineDVDPowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPowerOfListeningDVDPygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDRaceWithoutAFinishLineDVDRememberMe3rdEditionDVDRespectfulCommunicator:ThePartYouPlayDVDTheRespectfulSupervisor:IntegrityandInclusionDVDTheRespectfulSupervisor:MotivatingandRetainingEmployeesDVDRespectfulWorkplace:ItStartsWithYouDVDSpeakingEffectivelyToOneOrOneThousandDVDStressIsAGiftDVDSupervisorToolkitDVDTakingChargeOfChange,RevisedDVDTakingChargeOfChange,HealthcareVersionDVDTeamBuilding:WhatMakesAGoodTeamPlayer?DVDTeamworkInCrisis:TheMiracleOfFlight232DVDVerbalCommunication:ThePowerOfWordsDVDWAYMISHDVDWe'reOnTheSameTeam,Remember?DVDWhattoDoWhenConflictHappensDVDWhenTheCoachIsYou!DVDWorkingWithYouIsKillingMeDVDHumanResourcesDVDCombo-Pack(DS)AdultLearningDVD(DS)ConflictManagementDVD(DS)DiscriminationintheWorkplaceDVD(DS)DiversityintheWorkplaceDVD(DS)OJTMentorDVD(DS)SexualHarassmentAwarenessDVD(DS)StressManagementandPreventionDVD(DS)SubstanceAbuseAwarenessDVD(DS)ViolenceintheWorkplaceDVD(DSLeadershipatEveryLevelDVDConflictsintheWorkplace:Sources&SolutionsDVDWorkplaceEthicsDVDProfessionalEmailEtiquetteDVDProfessionalEmailEtiquetteDVDBullyingandRespectintheWorkplaceDVDWhenthePhoneRings:TelephoneSkillsforBetterServiceDVDHarassment:Sex,Religion,andBeyondDVD-EmployeeVersion


ManagingEthicsDVDPerformanceAppraisals:GettingResultsDVDWorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersionHarassment:Sex,Religion,andBeyondDVD-Manager'sVersionHarassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersionManagingtheWorkplaceBullyDVDThePowerofPositiveDisciplineDVDWorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersion


SocialMediaatWorkDVDPRICE289.00Euro

Duration:14minutes

Alertyouremployeestoonlinehazardsandshowthemhowtousesocialmediawiselyandappropriately.

Socialmediaiseverywhere—includingourworkplaces.Whileitcanserveusefulbusinesspurposes,itcanalsoopenthedoortohackers,circulaterumorsandabusivecomments,createpublicrelationsnightmares,andbearealdragonproductivity.

Infact,manyemployeesspenduptotwohourseveryworkdayonnon-businessrelatedwebsites—oftennotrealizinghowtheirmultipleside-tripscanconsumetheirtimeandleadtootherproblems,aswell.Andit'snotjustduringtheworkday.After-hourspostscanalsohaveanimpactiftheyviolatepoliciesorcausefrictionbetweencoworkers.

Sohowdoyouavoidthedangersofpotentialharassmentclaims,exposuretocomputervirusesandmalware,andreleaseofconfidentialdata?AndhowdoyouconvinceemployeesthatspendingtoomuchcompanytimeonsocialmediaisjustnotOK?

Thisnewvideowillhelp.Dramaticscenesfilmedonlocationinavarietyofindustriesshow:

Areceptionist'scomputerishackedaftersheopensasuspiciousemailattachment.Awaiterpostsaphotofrombehind-the-scenesthatcouldharmarestaurant'reputation.Anofficeworkersnipesatacoworkerthroughsocialmedia,makingeveryonetakesides.Textmessagesareusedtopursueunwelcomeromanticinterestinacolleague.Tradesecretsarereleasedbeforeanewproductlaunchandquicklycapturedbycompetitor.Socialnetworkingandonlinevideogamescreatemorework—andresentment—forcoworkers.Technologycannotbeavoided—fewofuscouldgetourjobsdonewithoutit.Butitneedstobeusedwiselyandappropriately.Takeadvantageofthisnewreleasetomakeanimpressiononemployees:DoyourownstuffonyourowntimeandTHINKbeforeyoupost.


SexualHarassment:TrainingforaHarassment-Free

Workplace:EmployeeEditionDVDPRICE479.00Euro

Duration:19minutes

includesFreeEmployeeStudyGuide

Whatmakesthisnewprogramuniqueisasequenceoforiginalstoriesthatconveyimportanttrainingpointsasseenthroughtheeyesoftheparticipants.Insteadofexplanationsfromon-screennarrators,first-handreportingkeepstheactionmovingandmakesitpersonal.Thishelpsviewersinternalizethecontentandretainlastingimpressionsthatstaywiththemlongafterthetrainingisover.

Filmedonlocation,realisticcharactersinteractinsevendramaticstories:

Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.

Andwhilesexualandotherformsofillegalharassmentarecovered,ourfocusisonrespectandconsiderationforothers.ThescenariosaremeanttopreventunwelcomebehaviorBEFOREitescalatesoutofcontrol.


Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free!

SexualHarassment:TrainingforaHarassment-Free

Workplace:ManagerEditionDVDPRICE479.00Euro

Duration:19minutes

includesFreeManagerStudyGuide



Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.



Ourgoalswiththisnewprogramaretoimprovebehavioroverall,encouragecommunication,andhelpcreateworkplacesthatarerespectful,productive—andharassment-free

SexualHarassment:TrainingforaHarassment-FreeWorkplace:CaliforniaManagerEditionDVD

PRICE479.00Euro

DVD:20minutesIncludesFreeCAManagerStudyGuide



Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeventhoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,


retaliation,andotherformsofabusivebehavior.



SexualHarassment:TrainingforaHarassment-FreeWorkplace:ManagerandEmployeeEditionDVDComboPack

PRICE775.00Euro

Duration:37minutes

IncludesFreeEmployeeStudyGuideandManagerStudyGuide



Inappropriatetalkinthebullpenmakesitdifficultforanofficeworkertoconcentrateonhisjob.Imagesmeanttobeprivatearepostedonsocialmediatogetrevengeafterabreak-up.Lunchhouratamedicalcenterisdisruptedbyrudecommentsfromanoutsidevendor.Anewemployeeispressuredtogooutwithasupervisoraspartofher"training"inamanufacturingplant.Citygovernmentemployeesgrapplewithreligiousbiasandresentmentovercoworkerswhodon'tcomefromhere.Salesrepsataconventioncentermistreatandexcludeacolleaguebecausehedoesn'tfitin.Arestaurantkitchenisthesettingforborderlinebehaviorthatmakesonecoworkeruncomfortableeven


thoughherpeersareclearlyenjoyingthemselves.Theconsequencesandpotentialharmcausedbyhostileenvironmentandquidproquoharassmentareclearlyexplained.Andviewersalsolearnaboutprotectedcharacteristics,third-partyharassment,retaliation,andotherformsofabusivebehavior.



CustomerServiceCountsDVDPRICE289.00Euro

Duration:18minutes

Yourbusinessororganizationwouldn'texistwithoutyourcustomers.Butsometimesthisall-importantfactgetslostinthedemandsofdailyactivities.Thisaward-winningvideoisthesolution.

Greatfornewhiresorenergizingyourcurrentteam,ituseshumortoshowemployeesthatbeinggoodatcustomerservice(andtakingprideintheirwork)isnotonlyajobrequirementbutcanbepersonallysatisfyingaswell.

Thecustomerpartofcustomerservice:

GreetthecustomerConnectwiththecustomerRespectthecustomer'sprioritiesandtimeTheservicepartofcustomerservice:

Listenandevaluate


Meetthecustomer'sneedsKnowyourbusiness

Viewerswillenjoytheamusingstoryoftwocoworkerswhostarttheirdayexperiencingbadcustomerserviceascustomersthemselves.Comparingnotes,theyenterafriendlycompetitiontoseewhocanofferthebestcustomerservicethatdayonthejob.Astheydemonstratesalesskillsandhandlerushed(evenunhappy)customers,theirfunrivalryremindsemployeesthatcustomersarepeopletoo.Anditmakesthepointtoemployeesthattheirpeersarecountingonthemaswell.

Infact,coworkersarealsocustomers.Everyonehas"internalcustomers"whenhelpingotheremployeesmeetcommongoals.Andeveryemployeerepresentstheorganizationwhenencounteringoutsiders,whetherornotcustomerserviceisamajorpartoftheirjobdescription.

Thisreleaseisjusttheticketforalivelytrainingsession—andlastinglessonslearnedaboutprovidingthebestcustomerserviceever!

CustomerService-theTelephoneConnectionDVDPRICE289.00Euro

Duration:17minutes

Excellenttelephonecustomerservicedoesn'tjusthappen.Itrequiresdedication,skill—andenthusiasm.Yourvoice,responsiveness,andproductknowledgearetheonlytoolsyouhavetoconveytherightimpressionandbuildcustomerloyaltyoverthetelephone.

Ourcomedichostshavealotoffunwiththissubject,buttheirunderlyingmessageissincere:telephonecustomerserviceisanimportantjobandithastobedonewell.You


don'tgetasecondchanceonceacustomerhangsup—unlessyouleavethatcustomerwithagoodfeelingandthedesiretodobusinesswithyouagain.

Thecustomerpartoftelephonecustomerservice:ThegreetingListeningskillsTelephonecourtesy

Theservicepartoftelephonecustomerservice:ProductandsystemknowledgeComplaintsProblemsolvingThisnewreleaseportraystraditionalandnontraditionalcustomerserviceroles,rangingfromamailordercompanytoamedicalsetting,fromacorporateadmintoawarehousesupervisor.Thesedifferentscenesshowthateveryoneintheorganizationhascustomers—eveniftheyareyour"internalcustomer"coworkers.

Ournarratorhostsalsotouchonthefinerpoints,suchasupsellingandcross-selling(whenanadditionalproductorservicewouldbettersatisfycustomerneeds).Andtheyexplainhowtohandleangryordissatisfiedcustomersinawaythatbothsolvestheproblemandultimatelystrengthenstherelationship.

Telephonecustomerservicetakesskillandfinesse.Thisvideoconveysthecommunicationskillsandpositiveattitudenecessarytoprovideservice—andprojectthatwarmthinyourvoice,callaftercall!


DealingwiththeIrateCustomerDVDPRICE269.00Euro

Duration:21minutes

Angrycustomerscantaketheirtollonemployees,tothepointwhereitcanbeeasytoloseperspective.Inthisupdatedversionoftheclassictrainingvideo,afrustratedemployeereceivesadvicefromhiscoworkersonhowtobetterhandledifficultcustomers.Whenakindgreetingandanounceofrespectaren'tenough,thetechniquespresentedherecankeepasituationfromgettingoutofcontrol.Ratherthantakingthematterpersonally,employeeslearnthatthey'reinapositiontosolveproblemsandpossiblyevenmakesomeone'sdayalittlebitbrighter.


TheDrug-FreeWorkplaceDVD-Manager&EmployeeComboVersionPRICE455.00Euro

Duration:37minutes

Thesetwonewvideoshelpyoumeetmandatedtrainingrequirementsandprovideguidanceforyourmanagersandsupervisors.

Evenifdrug-freetrainingisnotlegallymandatedinyourbusinessorindustry,everyonebenefitsfromraisingemployeeawarenessontheimpactthatdrugsoralcoholcanhaveonyourworkplace.

Performanceandsafetysinkfastwhenemployeesabusealcoholordrugs.Othersmayfeeltheyhavetotakeuptheslackwhentheircoworkersattempttoworkundertheinfluence—fallingshortofexpectationsandincreasingtheriskofaccidentorinjury.

TheEmployeeversionfeaturesbelievablescenesinconstruction,manufacturing,hospitality,foodservice,andbusiness.Itraisesyouremployees'awarenessofthiswidespreadproblem,showstheharmthatcanbedonetothemselvesandothers,andencouragesthemtogethelpiftheyoracoworkerisaffectedbydrugoralcoholabuse.

Featuringbonusscenesnotincludedintheemployeeversion,themanagerversionshowsallindividualswithsupervisoryresponsibilitieswhattolookforandwhattodoiftheybecomeawareofsubstanceabuseamongtheirdirectreports.Italsocautionsthemtobeawareoflegalrequirements,suchasADAandFMLA,thatmightaffectschedulingandperformancemanagementoncetheyareonnoticeofaproblem.


HowtoSpotDrugsintheWorkplace

Whenemployeesdon'tseemright,it'softenhardtopinpointexactlywhattheirproblemis.Butherearesomesymptomsthatmightindicatedrugoralcoholabuse:bloodshoteyes,enlargedorreducedpupils.Impairedspeechorcoordination.Changesinbehaviorormood.Difficultyconcentrating,learningorremembering.Andinappropriatebehaviorsuchasapathyordisorientation,agitationorirritability.Ifthesesignsaccompanyreducedperformanceonthejob,it'stimetohaveaconversationaboutexpectations,consequences,andresourcesthatmaybeavailabletohelp.Recoveryispossible—ittakescourage,persistence,andhardwork,butit'sworthit!

HowtoWriteandDeliverGreatSpeechesDVD

PRICE269.00Euro

Duration:35minutes

ThisToastmastersInternationalpublicspeakingvideowillmakeyoumorepoised,confident,andeloquentwhendeliveringpresentations.

Oneofthemostpowerfulskillsyou'lleveruseisyourabilitytoinform,persuadeandleadotherpeoplethrougheffectivepublicspeaking.Andthegoodnewsis:anyonecandoit!Thesecretistolearnthebasics,andthentakethetimetoprepareandpractice.Watchyourconfidencegrowalongwithyourpublicspeakingskills.

You'lllearn:


Howtowriteaspeech–tipsforvividandcompellingspeechwriting.Howtodeliveraspeech–specificpresentationskillsleadingtoapolisheddelivery.Techniquesforpracticingthatwillimprovetheeffectivenessofyourtalk.Provenstrategiestocontrolpublicspeakingnervousness,soyouwilllookforwardto–andenjoy–speakingopportunities.Whenitcomestospeeches,preparationandpresentationgohandinhand.Butmorethanjustshowingyouhowtogiveagreatspeech,thisbest-sellingvideocanmakeyouabettercommunicatorinanyspeakingsituation.Learnhowtoconnectwithyouraudience,howtobecomeanexpertonyourtopic,andwhatyoucandotokeepyournervesincheck.Andthebiggestlessonthisprogramhastoteachisthatpractice—anywhereandeverywhere—isthekeytobuildingyourconfidencewhenspeakinginpublic.

EarthquakePreparednessTrainingDVDPRICE239.00Euro

Duration:10minutesThisDVDstressestheimportanceofbeingpreparedforthenextbigquakewhileshowingdetailedinstructionandvisualdemonstrationoftheDrop,CoverandHoldprocedure.Managersandsupervisorsshouldencouragetheiremployeestobecomefamiliarwiththeseproceduresandknowwhattodointheeventofamajorearthquake.


HazMat:WhatYouNeedtoKnowDVDPRICE289.00Euro

Duration:15minutes

ThisHazcomtrainingvideohelpsyoumeetmandatedtrainingrequirementsforOSHA'srevisedGHSHazardCommunicationStandard.

TheOSHAHazardCommunicationStandard(HCSorHazCom)requiresthatemployeeswhoworkwith potentially hazardous chemicals receive information about how to use thesesubstances safely. This includes knowinghow to readandunderstand thenewly revisedGloballyHarmonizedSystem(GHS)labelsand16-sectionSafetyDataSheets.

AstheGHSformatisimplemented,hazardousmaterialsarrivingatyourwarehouseorworksitewillappearwiththesenew,strictlydefinedGHSlabelsandSafetyDataSheets(SDS).Yourworkforceneedstobepreparedforthisnewwayofpresentinginformationthathelpsthemrecognizedangersandfollowbestpracticesforworkingsafely.

Thisrecently-releasedvideoexplains:ChemicaltypesandmethodsofexposureTheelementsofGHSlabelsandSDSsPictogramsandsignalwordsHazardstatementsandprecautionarystatementsTheimportanceofusingPPEwhenrequiredWithsamplelabelsandSDSsonscreen,thisHazmattrainingDVDoronlinetrainingwillhelpviewers learn to recognizeall8pictograms.They'll see the locationsof thevarious labelelementsandhowtheseelementsworktogether.Andthey'llseeall16sectionsofthenew


SafetyDataSheetsothey'llknowwheretogoforadditionaldetails.

ThenumberonegoalofHazMat(HazCom)trainingistoreduceaccidentsandinjuries.Usethis informative Hazmat training video to show your workers how to access criticalinformationandencouragethemtoputthatknowledgetowork—keepingthemselvesandtheircoworkerssafeonthejob.

ABetterWayDVDPRICE795.00Euro

Duration:15minutes

Discoveranewperspectivetotheconceptof'win-win'withABetterWay,thestoryofthreeSouthAfricanretailersfacedwithfindinganewapproachtotheirbusinesses.

One,challengedwithstreetvendorsattheirstorefronts,decidesnottoviewtheirpresenceasanimpediment,butratheranopportunityforincreasedsuccessthroughcooperation.First,theyprovidethevendorswithpushbroomsandothertoolssothedebrisfromthefruitsandvegetablestheysellcaneasilybeclearedfromthearea.Thentheygiveeachoneahatwiththestore’snameonit(whichthevendorsareproudtowear).Theresult?Eachbusinessisenhancedandcustomersenjoytheconvenienceofafullrangeofgoodsinonelocation.

Anotherisagrocerychaintryingtogainmarketshareinthesaleoffreshfish,anareawheretheyhavehadminorsuccessandlittleclout.Knowingtheyneedabetter-qualityproductfromtheirsupplier,theyexpressthis,alongwithsuggestionsforamoreefficientmeansofstoringthefishfromseatoport.Withthesechanges,thesupplierisabletoincreasethequalityoftheirproductandbothpartiesrealizeincreasedprofitability.Asideresult:thevendor'scompetitionmakessimilarchanges,therebyimprovingthequalityof


fishinmarketsthroughouttheregion.

Ourthirdstoryfocusesonayoungmanagerwhorealizesthatbeinginthecenteroftownkeepshisstorefromalargebaseofpotentialcustomersdependentonbustransportation.Theseprospectivepatronswouldhavetowalk17minutesoutoftheirwaytobuyclothesatthestoreand,indoingso,risklosingtheirplaceinlineatthedepot.Theanswer?Openastorenearthedepot.Doingsoallowsthemtoincreaseprofitabilityatbothstoresandmakecustomersveryhappy.Allittookwasthewillingnesstoreconsiderstoreplacement.

ABetterWayteachesviewersto:

Definethe'win-win'conceptIdentifyteambuildingskillsRecognize'synergy'andhowitmaybenefittheirorganizationandmore...Contents:

DVDplusDownloadableMaterials

DownloadableMaterials:

Leader'sGuide

Downloadablematerialswillbeemailedafterordercompletion.

ProducedbyCRMLearning.


ALeader'sGuidetoDelegatingDVDPRICE1095.00Euro

Duration:23Minutes

Benefits:

ModelsEffectiveDelegatingHelpsLeadersDevelopStaffImprovesOrganizationalProductivityALeader'sGuidetoDelegatingisdesignedtoshowmanagersandsupervisorshowtogetworkdonethroughotherpeople.

Inthisway,ALeader'sGuidetoDelegatingletsyouaddressleadershipdevelopmentandemployeeengagementinasingletrainingsession.Traineesreceivesolidinstructioninakeyleadershipcompetencyandtheycommittogivingemployeesincreasedopportunitytotakeonnewassignments.

Whatdoesthismeanforyou?Taskswillbedelegatedmoreoftenandwithgreaterclarity–leadingtobetterresults,improvedproductivityandhigherjobsatisfactionoverall.

ALeader'sGuidetoDelegatingprovidesaplanforsuccessfuldelegationinjust5steps:

AnalyzetheTaskChoosetheRightDelegateeAssigntheTaskExecutetheTaskConductRegularFeedbackSessions


Effectivedelegationaccomplishesmorethanjustthetaskathand.Italsobuildstrustforfuturedelegations,helpsemployeesdevelopnewskills,reducesmanagerialstressandimprovesorganizationalproductivity.

Contents:



Leader'sGuide,PowerpointPresentation,ParticipantWorkbooks



AbileneParadoxDVDPRICE1095.00Euro

uration:26Minutes

Benefits:

PreventsfalseconsensusamonggroupmembersImprovesgroupinteractionanddecisionsHelpspeopleovercomefearofspeakingoutHasfearleadyoutosay"yes"toaproposedgroupendeavorwhen"no"wasyourtrue


response?It'sacommondilemmaandthereasonmanyorganizationaleffortsfail.Thisall-timefavoriteCRMLearningvideoprogramdepictsindividualswhosupportplanstheyreallydon'tbelievein—leadinggroupstomeaningless,costlyoutcomes.

TraveltheroadtoAbileneandyou'llarriveataplacewheredeeplyheld,logicalvaluesfallvictimtogroupdynamics.It'sabumpyrideculminatinginmeaninglessoutcomesandblame,butyoucanskipthetripifyouknowhowtoreadtheroadsigns.

Inthisageofcorporatescandalsandlackofaccountability,orforeventhebestoforganizations,thisparablebyDr.JerryB.HarveyaboutaneedlessfamilytriptoAbileneoffersacompellinglessonforgroups:Makesureyou'vereceivedeveryone'shonestinputontheactionyou'reabouttotake.Peoplewilloften"goalongtogetalong"iftheyhaveanydoubtatallaboutwhatwillhappeniftheypresentopposition.Leadersmustcreateaworkplacewherepeoplearefreetodisagreeandareencouragedtovoicetheirtrueopinions.

Theworkshopincludesadditionalexercisesforaflexibledesigntohelpparticipantslearn:

ThefivepsychologicalprinciplesoftheAbileneParadoxHowtoavoidfalseconsensusandachieveeffectivedecision-makingwithinagroupThisbest-selling,classictrainingprogramhashelpedthousandsoforganizationsincreaseprofitsandproductivitybyhelpingteamsmakebettergroupdecisions.

Contents:







AccountabilityThatWorks!DVDPRICE1095.00Euro

Duration:22Minutes

AccountabilityThatWorks!isanexciting,innovativetrainingprogramthatwillprovideeveryoneinyourorganizationwiththetoolstheyneedforagreatersenseofempowerment,effectivenessandincreasedproductivity.Participantswilllearntoviewaccountabilityasanongoingprocess,amethodforachievingpersonaleffectiveness.Whenyouhaveaccountabilityinyourorganization,youhavebetterresults,improvedteamwork&clarity.Whenyoudon’thaveaccountability,yougetblame,fingerpointing,misseddeadlines,etc.

Buildingaccountabilityinyourworkplacesavesyoumoneyeverydayinrealtermssuchas:

Consistentlymetdeadlines.Clearlydefinedrolesandexpectations.Lessblameandreducedtimespentinconflict.Improvedsupervisor-to-subordinateandpeer-to-peerrelationships.Increasedteamefficiencies(suchaslesstimelostinmeetings).AccountabilityThatWorks!presentsasimpleprocessstructure—before,duringandafter—commontoalltasks.Whenhandledproperly,thisstructurewillensuretheclarityandcompletionofanytask.

TheCycleofAccountabilitypresentedis:

The"before"phase:RESPONSIBILITY—Whenanindividualorteamestablishesamindset


ofownershipforthetask,takingcompleteresponsibilityforgettingitdone.The"during"phase:EMPOWERMENT—Whentheowner(s)doeswhateverisnecessarytocompletethetask.Thismightincludeactionsteps,atimelineandgatheringnecessaryresources.The"after"phase:ACCOUNTABILITY—Whentheresponsibleparty(s)ownstheoutcomeofthetask.Thisiswhenresults,goodorbad,areacknowledgedandlearningfromtheexperiencetakesplace.AndBehindItAll:CLEARAGREEMENTS—Thegluethatholdsthethreestagestogethersothataccountabilityworksandtheorganization’sproductivitywheelkeepsturning.Theworkshopteachesparticipantstounderstandtheseprocesses:

Ensureeverytaskhasaclearlydefinedownerandagreement.Empowerthemselvestokeeptheiragreements.Holdothersaccountablefortheiragreements.Beaccountablewithoutbeingdefensive.Learnfrommistakes,continuallyimprovingpersonallyandprofessionally.Contents:







AccountabilityToolkitDVDPRICE795.00Euro

Duration:56Minutes

Benefits:

Supportsstaffdevelopmentinitiativesbymodeling9principlesofpersonalresponsibilityImprovesefficiencybyemphasizingclearcommunication,goalsettingandfollowthroughMaximizes training budgetswith a library of video clips that canbeused in a variety ofapplicationsWhatmakesapersonaccountable?Thesedays,wheneveryoneseemstohaveadifferentideaofwhat"accountability"means,it'shardtoknow.Butwhenyousimplylookatitfromtheperspectiveofwhatittakestobeapersonotherscanrelyon,certainspecificbehaviorsemerge.

ThisToolkitcontains38videoclipsthatillustratethesebehaviorsinavarietyofworkplacesettings.Theclipsarediverse—manytakeplaceinagenericworkenvironment,someoccurinamanufacturingorhospitalityenvironmentandothersfeaturehealthcareoreducationworkers.Theycanbeshowntomakekeypointsinmeetingsandpresentations,orusedascontentforinternalcoursesyouarebuilding.Theclipsfallunderthesecategoriesandcanbeusedtomakethefollowingpoints:

TakeOwnership&KeepCommitments–Whenacceptingresponsibilityforataskorproject,takefullownershipanddowhatyousayyou'regoingtodo.Forclarity,setdeadlines-thenkeepthem.BeProactive–Taketheinitiativeinseekingimprovementstoprocessesandpractices.Worktoimproveyourownskills,andinfluenceotherstowardimprovement.


CommunicateWithClarity&SetMeasurableGoals–Gettingtotheresultrequiresclearagreements and an understanding of expectations and instructions. Accountability forresultsbeginswithcleardirections.BeEthical–Knowwhat'sright-bylaw,bypolicy,byprocedure,bybestprofessionalpractice--andactaccordingly.Makedecisionsforthebestoutcomewhentwo"rights"conflict.BeaProblemSolver–Applyyourownexperienceandknowledgetoeveryproblem.Withthismindset,you'llplanandtakeactiontowardsasolution,ratherthanwaitingforotherstogetthingsstarted.ServeCustomersProfessionally–Everypersonyouserveandworkwithdeservesyourbesteffort.Knowthetechnicalandproceduralaspectsofyourworkandbringapositiveattitudetotheserviceyouprovide.Don'tBeAfraidtoSpeakUp–Knowwhatyouneedandwhatyoudeserve.Inaprofessionalmanner, letothersknowittoo.Thoseyouworkwithandformaynotrealizewhentheiractionsaregettingintheway.Accept Feedback and Learn From Mistakes – Learning and changing direction happenquicklyand frequently inanaccountableenvironment. Listennon-defensively, choose toadjust,andmoveon.Supervising andManaging anAccountableWorkforce –Oftenheld accountable for theworkof others,managers and supervisorsmust firstmodel accountablebehaviors, thenlearntorequirethistypeofresponsibilityfromthosewhoreporttothem.Themanagercanmakeorbreakanaccountableteam.ProgramContents:

DVDProducedbyCRMLearning.


AccountabilityToolkit,GovernmentVersionDVDPRICE795.00Euro

Duration:47Minutes

Benefits:

Supportsgovernmentaccountabilityinitiativesbymodeling9principlesofpersonalresponsibilityImprovesefficiencybyemphasizingtheimportanceofclearcommunication,goalsettingandfollow-throughStretchestrainingbudgetsbyprovidingalibraryofvideoclipsthatcanbeusedindifferentapplicationsWhatmakesagovernmentagencyaccountable?Itisawillingnesstobeanswerableandaccessibletothepublic.Andwhilethespecificsofanaccountabilityinitiativecanvaryfromoneagencytothenext,allhaveonethingincommon:Everyone—fromthetopdown—mustdemonstratepersonalresponsibilityandintegrity.

Designedspecificallyforgovernmenttraining,the9categoriesinthisToolkit,containingatotalof35videoclips,willhelpyoudemonstratewhatitlookslikewhenpeopleholdthemselves,eachotherandtheorganizationaccountableforkeepingcommitmentsandachievingresults.Itonlyincludesclipsthataresetinagovernmentagencyortakeplaceina"genericworkenvironment"thatcouldbeagovernmentfacility.


TakeOwnership&KeepCommitments–Whenacceptingresponsibilityforataskorproject,takefullownershipanddowhatyousayyou'regoingtodo.Forclarity,setdeadlines–thenkeepthem.BeProactive–Taketheinitiativeinseekingimprovementstoprocessesandpractices.Worktoimproveyourownskills,andinfluenceotherstowardimprovement.CommunicateWithClarity&SetMeasurableGoals–Accountabilityforresultsbeginswithcleardirections,clearagreementsandplacesresponsibilityonbothpartiesforclarification.BeEthical–Knowwhat'sright-bylaw,bypolicy,byprocedure,bybestprofessionalpractice--andactaccordingly.Makedecisionsforthebestoutcomewhentwo"rights"conflict.BeaProblemSolver–Applyyourownexperienceandknowledgetoeveryproblem.Withthismindset,you'llplanandtakeactiontowardsasolution,ratherthanwaitingforotherstogetthingsstarted.ServePublicProfessionally–Giveyourbestefforttothepublicandco-workers.Knowthetechnicalandproceduralaspectsofyourworkandbringapositiveattitudetotheserviceyouprovide.Don'tBeAfraidtoSpeakUp–Knowwhatyouneedandwhatyoudeserve.Inaprofessionalmanner,letothersknowittoo.Thoseyouworkwithandformaynotrealizewhentheiractionsaregettingintheway.AcceptFeedbackandLearnFromMistakes–Learningandchangingdirectionhappenquicklyandfrequentlyinanaccountableenvironment.Listennon-defensivelyandgiveproperconsideration.SupervisingandManaginganAccountableWorkforce–Oftenheldaccountablefortheworkofothers,managersandsupervisorsmustfirstmodelaccountablebehaviors,thenlearntorequireitfromsubordinates.ProgramContents:

DVD



AttitudeVirus:CuringNegativityintheWorkplace,2ndEditionDVDPRICE995.00Euro

Duration:20Minutes

Curebadattitudestoincreaseproductivityinyouragency!

AttitudevirusesmaynotbeLevel4biohazards,buttheycancreateanepidemic.ThisnewworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplaceillustrateshowtheseviruseshavemanyformsandonecommonresult:negativityintheworkplace.Negativityisspreadeasilyandaffectsproductivity,motivationandprofitability.Thisvideoprogramwillintroduceyoutothecommonattitudeviruscarriers:

THESTEAMER,whoblowshislidTHEPERFECTIONIST,whowields'quality'likeaweaponTHERESISTOR,whoisthreatenedbychangeTHENOT-MY-JOBBER,whosenarrowviewsblockprogressTHERUMORMONGER,whospreadsstorieseverywhereTHEUNCOMMITTED,whosimplydoesn'tcareTHEPESSIMIST,whoexpectstheskytofallnomatterwhatYou'llmeetaqualitytechnician,shopforeman,shippingclerkandforkliftoperator;allattitudeviruscarriers.Thevirusisascommonasthecommoncold–andaseasilyspread.Fortunately,thereisacure.Watchtheseworkerslearntorecognizeandchangetheirattitudesforthegoodoftheirjobsandtheirorganization.Withsomanyattitudeviruses


runningrampant,thereisnobettertimedisinfect.OrderyourfreepreviewoftheworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplace.

Yourstaffwilllearnhowto:

RecognizetheirattitudeproblemsTakeresponsibilityFocusonbehavior,notpersonalityAcknowledgeunderlyingcausesforbadattitudesAddressstress-causingissuesReplacenegativereactionswithnew,adaptableresponsesMonitorprogressInfecttheirteamswithapositiveattitude...Inshort,theywilllearnhowtodiagnoseandcureattitudeviruses!

Contents:



Leader'sGuide,ParticipantWorkbooks




AttitudeVirus2E,GovernmentVersionDVDPRICE995.00Euro

Duration:20Minutes

Curebadattitudestoincreaseproductivityinyouragency!

AttitudevirusesmaynotbeLevel4biohazards,buttheycancreateanepidemic.ThisnewworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplaceillustrateshowtheseviruseshavemanyformsandonecommonresult:negativityintheworkplace.Negativityisspreadeasilyandaffectsproductivity,motivationandprofitability.Thisvideoprogramwillintroduceyoutothecommonattitudeviruscarriers:

THESTEAMER,whoblowshislidTHEPERFECTIONIST,whowields'quality'likeaweaponTHERESISTOR,whoisthreatenedbychangeTHENOT-MY-JOBBER,whosenarrowviewsblockprogressTHERUMORMONGER,whospreadsstorieseverywhereTHEUNCOMMITTED,whosimplydoesn'tcareTHEPESSIMIST,whoexpectstheskytofallnomatterwhatYou'llmeetaqualitytechnician,shopforeman,shippingclerkandforkliftoperator;allattitudeviruscarriers.Thevirusisascommonasthecommoncold–andaseasilyspread.Fortunately,thereisacure.Watchtheseworkerslearntorecognizeandchangetheir


attitudesforthegoodoftheirjobsandtheirorganization.Withsomanyattitudevirusesrunningrampant,thereisnobettertimedisinfect.OrderyourfreepreviewoftheworkforceeditionofTheAttitudeVirus:CuringNegativityintheWorkplace.

Yourstaffwilllearnhowto:

RecognizetheirattitudeproblemsTakeresponsibilityFocusonbehavior,notpersonalityAcknowledgeunderlyingcausesforbadattitudesAddressstress-causingissuesReplacenegativereactionswithnew,adaptableresponsesMonitorprogressInfecttheirteamswithapositiveattitude...Inshort,theywilllearnhowtodiagnoseandcureattitudeviruses!

Contents:







AttitudeVirus2E,Workforce(Manufacturing)VersionDVDPRICE995.00Euro

Curebadattitudestoincreaseproductivityinyourorganization!

Badattitudescanthreatentheessentialfunctionsofyourworkplace.Theyspreadlikevirusesfromindividualemployeesthroughdepartmentsandinfectentireorganizations.Onceanattitudevirusbeginstospread,itcanbecomeanepidemicinnotime.Productivitysuffersandsodoindividualworkers.There'snodoubtthattoday'sworkforceisespeciallysusceptible.

Ifyouspotthesewarningsigns,anattitudeviruscouldbespreadingthroughyourworkforce:resistingchange,lackofcommitment,spreadinggossip,misdirectedangerandcondescendingperfectionism.

Withthisnewlyrevisedfilm,youwilllearnhowtovaccinateyourorganizationagainstthispotentiallydevastatingthreat.

Participantswillbenefitbylearningtotakeresponsibilityfortheirownattitudesandsuccess,plus,underlyingcausesforunproductiveattitudeswillberesolvedandfewerpersonalproblemswillaffectwork.Thesebetterattitudeswillpositivelyimpactteamresultsandthebottomline.

Participantswillgaininsightinto:

BeawareofthedifferenttypesofnegativeattitudesKnowhowtodiagnoseanattitudeprobleminthemselvesortheircolleaguesRecognizetheneedtotakeresponsibilityforanegativeattitudeanditsconsequencesLearnhowtoreplaceold,ineffectivereactionswithadaptable,productiveresponses


Knowhowtofollowthroughinordertoreinforcenew,positivebehaviorContents:






CallofTheMummyDVDPRICE795.00Euro

Duration:19Minutes

TelephoneCustomerServiceRepresentatives(CSRs)giveanorganizationheart,soulandfeelings.Theyareoftenthefirstpointofcontactforcustomers,acriticalcomponentinhowcustomersjudgeanorganization,andultimatelywhetherthey'llwanttodobusinesswiththatorganization.Inresponse,organizationsexpecttheirtelephoneservicerepresentativestoprovidetheempathy,knowledgeandproblemsolvingabilitiesthatkeepcustomershappy.That'salottoexpect,butwiththerightbasics,CSRscanprovidetheexcellentservicethatbothcustomersandorganizationsexpect.

WhenacustomerorpotentialcustomercallsandspeakstoaCSR,thereisa"Momentof


Truth"duringwhichthecustomerevaluatesthecompany.Itmaybeasubconsciousmentalratingor,afterafewencounters,adeliberateone.Researchhasshownthatpositiveperceptionsofanorganization'sservicecanoffsetnegativeperceptionsofitsproducts.But,iftheperceptionofcustomerserviceispoor,thecustomerwillprobablyneverchangehisorhernegativeassessmentoftheorganization.

Intoday'scompetitivemarketplace,evenjustonebadexperiencecancauseacustomertotaketheirbusinesstoanothercompany.Tokeeployalcustomers,then,it'scrucialthateveryserviceopportunity,or"MomentofTruth,"nomatterhowbrief,makeagreatimpression.

TheCalloftheMummyusesentertaining,engagingvignettesfeaturingCSRsinbusiness,governmentandhealthcaretoillustratethedo'sanddon'tsofcustomerserviceonthephone.

Viewerswilllearneightkeyskillsforqualitycustomerservice:

UsegoodcommunicationskillsKnowyourproductsandservicesPersonalizethecallListencarefullytocallersEncouragecomplaintsManagecomplaintswithaservicerecoveryplanStaycalm--givefeedbackandofferasolutionRecognizeopportunitiestomakeasaleContents:







ClarityImperative:HowGettingEveryoneontheSamePage

MakesYourOrganizationStandoutDVD

PRICE895.00Euro

Duration:20Minutes

Benefits:

Improvesmoraleandproductivitybyhelpingorganizationsfocusonwhattheydo(andwhyitmatters)Reducescostlyturnoverasorganizationsbeginhiringindividualswell-suitedfortheircultureandvisionStrengthensbrandandreputationbyteachingthekeystoconsistent"organizationalmessaging"Makingsureemployeesunderstandtheorganization'spurposeanddirection—andareabletoeffectivelyexpressthesethingstoothers—isakeycompetencyfororganizationstoday.Thisprogramshowsthatconsistentorganizationalmessagingisn'taboutmarketingslogansortaglines—it'sabouthavingacompellingorganizational"story"andthenmakingsureeveryoneintheorganizationcanarticulateit.Whyisthiskindofclarityimperative?Becauseinthisdayandage,yousimplycan'tbuildcredibilityandtrustwithoutit.


Theworld'smostsuccessfulorganizationshaveonethingincommon.Clarity.Intheseorganizations,everyonefromthetopexecutivedowntothemostbasicentrylevelworkerknowsandcanarticulatewhytheorganizationexists,whereit'sheadedandwhatthecultureisreallyallabout.

InTheClarityImperative,authorandconsultantJohnJensonusesavarietyofinspirationalstoriestointroduceviewerstotheimportanceof"consistentorganizationalmessaging".Heshowsthatwhenpeoplewithinanorganizationsharethesameunderstandingof"whatwedo","ourculture"and"ourdirection"—tothepointwheretheycansuccinctlyexpressthesethingstoothers—theyareeasilyabletowalktheirtalk.Ultimatelytheorganizationseparatesitselffromthosethataretryingtobeallthingstoeverybody.Real-worldemployeesfromorganizationsinsuchdiverseindustriesasfoodservice,realestate,manufacturing,financeandhealthcareprovideexamplesofclarityinaction.

Useofthisprogramcanleadto:

EffectiveTalentManagement–Organizationsrecruitforandhirepeoplewhosevaluesareinlinewiththoseoftheorganizationandwhowillfitintotheculture.ProductivityImprovement–Clarityofpurposeanddirectionpreventsalotofwastedtimeandenergy.Leadersandemployeescanwalkawayfromopportunities/offeringsthatdon'tsupportwhattheorganizationisreallytryingtoaccomplish.Decisionmakingandgoalsettingarestreamlined.IncreasedEmployeeEngagement–Peoplebuyinmoreeasilywhentheyareclearaboutwhattheirorganizationstandsfor,whereitisheadedandhowtheirroleplaysapartintheoverallplan.ImprovedSalesandCustomerLoyalty–Clearmessagingleadstoastrongerbrand.Consistencyinmessagingincreasescustomertrustandloyalty.Theessenceofabrandliesinitsconsistency.Thistimelyprogramgivesmuchneededhelptothosewhohavebeensearchingforaneffectivewaytoaligntheorganizationaroundaclearmessage.

Contents:



Leader'sGuide




Cliff'sCustomerServiceAdventureDVD

PRICE795.00Euro

Duration:13Minutes

Thisfun,zanyvideo—designedforyoungtraineeswhoareperformingfront-linecustomerservice—featuresCliff,ahip"20-something"insearchofexcellentcustomerservice.Heisourguideinthisadventure,aswe"watchthemaster"andobserveinteractionsbetweenhimandserviceprovidersinavarietyoflocations.Withhishumorouscommentsandfunnyantics,wegetcluefulinnotime.

Cliff'sroutetakesusthroughsomeprettyawful,buttypical,customerservicescenariosinafastfoodrestaurant,abank,acomputerstore,ahotelreservationdesk,avideostore,andadepartmentstore.Throughoutthesescenarios,Cliffmaintainshissenseofhumorwhilegivingustipstotransformserviceintoamorepositiveexperiencefortheproviderandthecustomer.

ThisfilmcloseswithCliffandseveralotherserviceprovidersdemonstratingconscientious,problem-solvingcustomerserviceskills.Areviewattheendofthevideosummarizesthelearningpoints.AsCliffsays,"makingyourcorneroftheworldafriendlierplacecanbefun."Whenthathappens,customerswillwanttocomebackagainandagain.


Thisfilmfeaturesafuncast,memorablescenes,lotsofsolidinformation,avarietyofservicelocations,andisperfectforkidsfrom15to50.

Young,front-lineserviceproviderslearnto:

EmpathizewiththecustomerAssesshowtheirbusinessenvironmentinfluencesthecustomerIdentifytheneedsofthecustomerUsepoliteandfriendlybehaviorwhenaddressingcustomersPracticeeffectivewaystosolvecustomers'problemsContents:



Leader'sGuide


CommunicatingNon-DefensivelyDVDPRICE895.00Euro

Duration:19Minutes

Haveyoueverexpressedanopinionthatledotherstobecomedefensiveorhostile–evenifyoudidn'tmeanitpersonally?Manypeoplehavereasonsforbelievingthey'rebeingattacked.Defensivebehaviorcanleadtohurtfeelings,argumentsandhostilities,oftenaffectingavarietyofrelationships.TheDefensivenessChainthatiscreatedimpairscommunicationandreducesproductivity.CommunicatingNon-Defensivelyshowsfive


essentialskillsthatpromoteaproductiveworkenvironment.

Viewersgainaclearunderstandingofwhyallpeoplearenaturallydefensive,aswellaslearnthesymptomsandconsequencesofinappropriatedefensiveness.Thisvideoshowsthatweallmustberesponsibleforhowwedeliverandreceivemessages.CommunicatingNon-Defensivelyshowshowtodisengagefromadefensiveposition,howtoempathizeanddisarmadefensiveperson,howtoinquireandfocusontheissues,howtodiscloseonesownneedsandgoalsnon-defensively,andhowtodepersonalizetheissues.

CommunicatingNon-Defensivelyremindsviewersthatwhencommentsandopinionsgetpassedaroundthatarepotentiallydefensivethefocusshouldbeonbehavioralpatterns,sothereceiverhaslessreasontoreceiveitpersonally.

Participantswilllearnto:

ExpressthemselvesopenlyandeffectivelyShiftawayfromthedefensiveGuideotherstowardbettercommunicationContents:



Leader'sGuide,ParticipantMaterials




CommunicationCounts:SpeakingandListeningforResultsDVD

PRICE795.00Euro

Duration:19Minutes

Benefits:

ShowsemployeesthateffectivecommunicationisthebestwaytoavoidworkplaceproblemsEncouragesindividualstoputintheeffortrequiredtospeakandlisteninawaythatimprovesresultsImprovesorganizationalproductivityandreducesorganizationalerrorsThecostassociatedwithpoorworkplacecommunicationisstaggering.70%ofsmalltomid-sizedbusinessesclaimthatineffectivecommunicationistheirprimaryproblem.Employeemisunderstandingsinlargeorganizationsaresaidtorun$624peremployeeperyear.Thereisnodoubtthattrainingdesignedtoimprovebasicworkplacecommunicationisworthdoing!Thisprogramdepictssixcommoncommunicationerrorswhileprovidingtipsonhowtoavoidthem.

Howisitthatalackofcommunicationcancausesomuchharmtoanorganization?Takealookatthelistofproblemsbelowandtheresulting"impact"associatedwitheach.It'seasytoseewhysomanyfailedprojects,misseddeadlines,andworkplaceconflictsare


attributedtoacommunicationblunderinoneormoreoftheseareas.

Problem1:Lackofclarity,orincompleteinformationprovided,whencommunicatingImpact:Opensthedoorforthe"Receiver"tomisinterpretthemessageormakefaultyassumptions.Thisistherootofmanymisunderstandings.Problem2:Ineffectivelistening(orreading)Impact:Thespeaker/sender'smessageismissedinwholeorpart.Vitalinformationthespeaker/senderassumeshasbeencommunicatedhas,infact,notbeenreceived.Problem3:Usingthewrongapproach,method,ortimingwhendeliveringamessageImpact:Conflictsarise(especiallywhenemailisusedinappropriately).Importantwork,assignedthewrongwayoratthewrongtime,isnotdonecorrectly.Problem4:LackofassertivenessincommunicationImpact:Insteadofvoicingtheirtrueneeds,wants,orconcerns,employeesforceotherstoguessormakeassumptions.Thisishighlyinefficientandtendstoleadtoconflict.Problem5:Toomuchmulti-taskingandtoomanydistractionsImpact:Workisoftennotdoneaswellasitcouldhavebeen;mistakesaremade.Problem6:Peopledon'trealizehowtheircommunicationstyleaffectsothersImpact:Individualsareoff-puttingtoco-workersbecausetheydon'trealizehowthingslikebrusquenessorsarcasmcanbemisconstrued.Morale,teamworkandproductivitysuffer.TheCommunicationCountsprogramprovidesabrieflookatallsixoftheseissueswhileofferingcommonsensetipsonhowtopreventthem.Viewersobservetwoleadersofasmall,butgrowing,organizationastheyputthemselvesthroughanonlinecrashcourseonworkplacecommunication.Thevideo'sLeader'sGuideprovidessuggestionsforgrouptraining,includingoneideathatallowsyourtrainingaudiencetointeractwiththevideo;asthevideo'scharacterscompletethefinalquizintheirtrainingcourse,yourtraineesareabletoanswerthesamequestions(beforetheyseehowthevideo'scharactersrespond).

Contents:



Leader'sGuide,ParticipantWorksheets




CommunicationInHealthcareDVDPRICE695.00Euro

Duration:20Minutes

Haveyoueverbeenmisunderstood?Indailylife,misunderstandingscancreatehumorousmuddlesorminormistakes.Butinhealthcaresettings,miscommunicationscanhaveseriousrepercussions.

DangersthatarisewhenthereisadiscrepancybetweenwhatwemeantosayandwhatothershearHowvariedinterpretationsofasinglewordcanupsetourabilitytoprovidethebestinpatientcareTheimportanceofprecisecommunication–especiallyinahealthcaresetting–andthe5criticalstepsforeffectivecommunicationHowattendingtothepowerofourwordscanpreventchaosandcreateawholenewlevelofcareAnincorrectbillingcode,confusionoverawrittenmedicationprescription,anoverheardconversationofapatient'ssupposed"status"andafamilymember'sfrustratingsearchforherpatienthusbandalldemonstratehowwordscanfailinahealthcaresetting,andtheimportanceofclearcommunication.

Whenyourprofessioniscaringforthehealthofothers,wordstrulybecomealifeline.Helpyourteam–speakersandlistenersalike–harnessthepowerofwords:yourpatientsandyourbottomlinewillbenefit.

Viewerswilllearnthatcommunicationcansucceedwhenmessagesarepassedthrough


fivestages:

theSpeakerlaunchesathoughttheLanguagethatischosenisclearandusesspecificwordstheEnvironmentisorganizedandfreeofdistractionstheListenerinterpretsthemessagethoroughFeedbackisgiventoguaranteethattheSpeakerandListenerunderstandeach

othercompletelyContents:



Leader'sGuide



CommunicationToolkitDVDPRICE895.00Euro

Alibraryof39videoclipsonvariousaspectsofcommunication,plusacomprehensiveguideforusingtheclipsinanumberofinnovativeways!

Designedformaximumflexibility,TheCommunicationToolkitprovidesyouwithhighqualityvideovignettesthatyoucanuseinyourowncustomtrainingcourses.Eachvignette/cliprunsanywherefrom20secondsto3minutesanddepictsacommonworkplaceinteraction.Suggestionsareprovidedforusingtheclipstodrawoutspecific


lessons/skillsoncommunication.

The39clipsintheToolkitfallintothefollowingcommunicationskillcategories:

SpeakingClearlyNonverbalCommunicationGroupCommunicationListeningResolvingConflict&DifficultConversationsPresentationSkillsClipsareprovidedintwoformats:

Format1:Theclipisintroducedwithsomebriefnarration.Thenarrationsetsupthesceneandgivesaverygeneralideaofwhattolookforinthevignette.Asthenarrationplays,keyphrasesandwordsarehighlightedthroughon-screengraphics.

Format2:Thesceneplayswithoutanyset-upnarration/onscreengraphics.

TheaccompanyingLeader'sGuidecontainsthefollowinginformationforeachclip:

PrimaryandsecondaryskillsthatcanbetaughtusingtheclipSuggestedtrainingapplicationsandbackgroundinformationrelevanttotheclipScenedescriptionandphotoSuggestedDiscussionQuestionsalongwithpossibleresponsesandActivitySuggestionsKeypointstodrawfromtheclipIdeasforfollowingupontrainingconductedSuggestionsforusingtheclipinconjunctionwithotherclipsintheCommunicationToolkit


CourageousFollowers,CourageousLeadersDVD

PRICE895.00

Duration:70Minutes

Aspeopleatalllevelsbecomemoreresponsiblefortakinginitiativestoadvanceorganizationalgoals,theconceptof"follower"and"leader"iscertainlyredefined.Today,we'reallresponsibleforhelpingshapeandadvanceourteam'sgoalsandourorganization'svision.Ifmanagementabidesbythisconcept,followerscannolongerbepassiveconformistsandleaderscannolongerexpecttheirdirectionstobe"thelastword,rightorwrong."Thisaddsanewsetofsensitivedynamicstoworkrelationships,requiringfollowerstopioneernewlevelsofcouragerarelyusedbefore.

Thisfilmisbasedonthebook,TheCourageousFollower–StandingUpToandForOurLeaders,byIraChaleff.Nomatterhowdelicateorcontroversial,thefilm'smessageiscriticalforeveryoneintoday'sradicallychangingworkplace.Thevideodramaticallydemonstratestheuniquepressuresfacingteamleaders,redefinestheroleofthe"follower"andidentifiesthefourwayswecanallexercisecourage.

InthisportrayalofChaleff'sFourDimensionsofCourageousFollowership,vignettesdemonstrate:

thecouragetoservethecouragetoassumeresponsibilitythecouragetochallengethecouragetoleave.


Thisvideoprogramwillhelpviewers:

Gainafreshawarenessofthepowertheyhaveovertheirjobsandtheirrelationshipwiththeirleaders.Discoverhowtoexercisetheirpowercreativelyandresponsiblyinwaysthatwillbenefitthemselves,theirleaders,theirteamsandtheirorganization.Understandhow,asleaders,theycanencourageandnurturecourageousbehaviorsamongteammembers.Enjoythesatisfactionoflivingtruetothemselveswhilemakingarealcontributiontoshapingandfulfillingtheirteam'sandorganization'smission.Contents:



Leader'sGuide




CustomerServiceToolkitDVDPRICE1095.00Euro

Duration:20Minutes

Onceuponatime,peoplewouldgostraightfromschoolintoajob,andthey'dstaywiththesameorganizationsuntiltheygottheirgoldwatchesandcouldsettleintoniceretirementpensions.Employeesknewwheretheystoodwithintheirorganizationsandtheyknewwhatwasexpectedtogetaheadintheircareers.

Theemploymentpictureofthepasthaschangedsignificantly.Today,"HelpWanted"signsareeverywhere,fromthelocalhamburgerstandtothelargest,mostsophisticatedorganizations.Managersandsupervisorsarescramblingtofindqualifiedemployeesinanever-smallerlaborpool,drainedbylowunemploymentratesandanincreasedneedforhighlyskilledworkers.

Ifthecompetitionforqualifiedemployeesisgettingtougher,whatalternativesdoesanorganizationhavewhenajobopensup?Theycanspendmoremoneyrecruitingandhiring.Theycansettleforworkerswithinadequateskills.Or,theycanavoidturnoverinthefirstplacebyretainingtheproductiveworkerstheyalreadyhave.

Thisisn'tassimpleasitsounds.Throwingmoneyatworkersisnotenough.Eventhoughindividualswantjobsthatpayfortheirbasicneedsandregardtheirtalents,thereareotherfactorsthathaveastrongerinfluenceontheirchoiceofemployers.Afterall,talentedworkerscanpickandchoose.

Thisfilmshowsthatsupervisors,managersandteamleadersplayacrucialroleinthisprocessanddemonstratesthreeofthemostimportanttacticsamanagercantaketoretainworkers.


Viewerswilllearnhowto:

InspireaclimateofloyaltyKeepindividualschallengedMotivateandrewardDisciplinewithoutdemoralizingBeflexiblewithoutcompromisingproductivityProducedbyCRMLearning.

DealingwithConflictDVDPRICE995.00Euro

Duration:20Minutes

Conflictshiftsthefocusawayfromworkandthebasicgoalsoftheteam,departmentandorganization,negativelyimpactingproductivityandultimately,thebottomline.Surveysshowthatmanagersnowspendabout20percentoftheirtimeonconflictresolution.Andemployees—nowcarryingtheincreasedresponsibilitiesofsuchprogramsasempowermentandqualitymanagement—aremorevulnerabletoconflictthanever.Asemployeesareaskedtobecomemoreself-directed,tocontributetheiropinionsandcommunicatewithagreatervarietyofpeople,theyneedreadyaccesstotheirownconflictmanagementskills.

Basedontheworld-famousThomas-KilmannConflictModeInstrument,thisprogramoffersprovenmethodsforrecognizingandresolvingconflictbydramatizingthreescenariosthathighlightthefivepositionstakenbymostpeopleduringcontentious


situations:avoiding,accommodating,competing,compromising,andcollaborating.

Whiletheskillsandinsightspresentedherewillenhancemanagement'sabilitytoresolveconflicts,theyareforallemployees--enablingeveryonetoworkthroughconflictswithlessdependenceonsuperiors.Theseinterpersonalskillshaveneverbeenmoreneededbytheworkforce-ormorevaluabletotheorganizationinitspursuitofobjectives.

Viewerswilllearn:

ProvenmethodsforrecognizingconflictThefivemostvaluablemethodsofconflictresolutionThetwobasicdimensionofhumanbehaviorinconflictsituationsHowtotakeresponsibilityforconflictanditsresolutionContents:



Leader'sGuide



DealingWithConflict,HealthcareVersionDVDPRICE695.00

Duration:20Minutes

Conflictshiftsthefocusawayfromworkandthebasicgoalsoftheteam,departmentand


organization,negativelyimpactingproductivityandultimately,thebottomline.Surveysshowthatmanagersnowspendabout20percentoftheirtimeonconflictresolution.Andemployees—nowcarryingtheincreasedresponsibilitiesofsuchprogramsasempowermentandqualitymanagement—aremorevulnerabletoconflictthanever.Asmedicalpersonnelareaskedtobecomemoreself-directed,contributetheiropinionsandcommunicatewithagreatervarietyofpeople,theyneedreadyaccesstotheirownconflictmanagementskills.Thisvideogiveshealthcareworkerstrueinsightandthelastingstrategiesforworkingthroughconflictswithlessdependenceonsuperiors.

Basedontheworld-famousThomas-KilmannConflictModeInstrument,thisprogramoffersprovenmethodsforrecognizingandresolvingconflict.Whiletheskillsandinsightspresentedherewillenhancemanagement'sabilitytoresolveconflicts,theyareforallemployees—enablingeveryonetoworkthroughconflictswithlessdependenceonsuperiors.Theseinterpersonalskillshaveneverbeenmoreneededbythehealthcareworkforce-ormorevaluabletotheorganizationinitspursuitofobjectives.

Threescenariosinpersonal,business,andhealthcaresettingsdramatizethefivepositionstakenbymostpeopleduringconflict:avoiding,accommodating,competing,compromising,andcollaborating.

Viewerswilllearn:

ProvenmethodsforrecognizingconflictThefivemostvaluablemethodsofconflictresolutionThetwobasicdimensionofhumanbehaviorinconflictsituationsHowtotakeresponsibilityforconflictanditsresolutionContents:



Leader'sGuide




EverestDVDPRICE745.00Euro

Duration:14Minutes

Benefits:

• Illustratesthepowerofasharedvision• Demonstratestrueteamwork• Strengthensleadershipskills

ClimbingMountEverestishard.ClimbingMountEverestblindis...impossible.Oratleastthat'swhattheytoldErikWeihenmayer.ThisincredibletruestoryfollowsErik'squesttoreachthesummitofthetallestpeakintheworld–andtheamazingteamthatmadeitpossible.

ErikWeihenmayerhasneverbelievedinlimitations–eventhoughheisblind.Andhe'sgoodatquestioningotherpeople'sperceptionsofhisabilities.That'swhyitwaseasytoignoretheoneswhosaidhewascrazytopursuehisdreamofclimbingMountEverest.Erikknewthathecouldn'tdoitalone.Andhere'sthekey–heneverwantedto.Heknewthathisvisioncouldonlybeachievedthroughthepowerofteamwork.

Remarkable,yetunfathomable,Everestisessentialforanyonewhohaseverworkedonateam—orisresponsibleformakingteamsstrivetoreachhigherperformancegoals.Unlikeanyothertrainingprogram,Erik'sjourneyvividlyillustratestheweightandsignificanceofteamworkandleadershipatamostcrucialtime.

Teaminterviewsandfootagefromtheactualclimbhelpviewerslearnabout:

• Choosingtherightpeople• Keepingthegoalinsight


• Understandingsacrifice• Overcomingimmensesetbacks• Believinginthedream

Viewersseetheamazingthingsthatarepossiblewhenpeopleworktogetherasacohesiveteam.

Contents:

DVDplusAncillaryMaterials

AncillaryMaterials:

Leader'sGuide,PowerpointPresentation,ParticipantWorkbook

AncillarymaterialsarelocatedontheDVD.


Flight232:ThePowerofTeamworkDVDPRICE495.00Euro

GetaFullLengthPreview»

Duration:9Minutes

Benefits:

• Providesapowerfulcasestudyforsessionsonteamwork,leadershipandproblemsolving• Remindspeoplethatthereisalwayssomethingpositivetobuildonwhenacrisiscomes• Encouragesleaderstolookanywhereandeverywhereforsolutions

Thisspecialedited-versionoftheclassicCRMLearningprogram,TeamworkinCrisis,tellstheamazingstoryofUnitedAirlinesFlight232.Inlessthantenminutes,thevideoshowshowteamsinthecockpitandonthegroundresistedpanicwhentheplaneexperiencedpotentiallycatastrophicmechanicalfailure...leadingtoanoutcomefarbetterthananyonewouldhavepredicted.


UnitedAirlinesFlight232wasonaroutineflightwhenoneofitsprimaryenginesfailedandtheplaneexperiencedthecompletelossofhydraulicpower—asituationsodire,itwasdoubtfulanyonewouldsurvive.However,byfindinghelpinnon-traditionalplacesandcommunicatingclearlyasateam,thecaptainandhiscrewwereabletousethetworemainingenginestocrudelysteerthecrippledplaneandbringitintoSiouxGatewayAirport.Theexceptionalemergencycrewsonthegroundtookcontrolofthingsfromthere.Whilesomepassengerswerelost,theoutcomewasfarbetterthanexpectedand184peoplesurvived.

Thisunforgettablestoryistoldthroughdramaticre-enactment,interviewswithairlineandgroundpersonnelandactualfootageoftheincident.

Contents:

DVDplusAncillaryMaterials


DiscussionGuide

AncillarymaterialsarelocatedontheDVD.


Funisgood!DVDPRICE795.00Euro

Duration:13Minutes

When'sthelasttimeyouhadfunatwork?Ifyoucan'tremember,you'remissingoutonmorethanjustafewlaughs.GobehindthesceneswiththeSaintPaulSaints,aminorleaguebaseballteamthatlivesits


motto:FunIsGood.

ThreequartersofHRprofessionalspolledagreethatcompaniesthatpromotefunatworkaremoreeffectivethanthosethatdon't.Yetonly2percentratetheirorganizationas"excellent"withregardtoitsfunworkenvironment.

ThishighlymotivationalprogramtakesyoubehindthescenesatMidwayFieldinMinnesota,wherefunisencourageddaily.Visitaworkplacewhereacostumedpigtossesouttheballs,"ushertainers"serenadeyouinthestandsandgamesarealwayssoldout.Seefirsthandjusthowmuchfun,whencombinedwithcommitment,relatestoorganizationalsuccessandpersonalsatisfaction.

Sure,adayattheballparkmightsoundlikeagoodtime.Butwhenit'syourjob,itcanmeanafifteen-hourdayofhardwork,whetheryou'recleaningthebleachers,keepingthebooksortakingcareofcustomers.Howdotheydoit?

Forthepeoplewhoworkhere,funisanattitude.Anexperience.It'swhyeveryonefromheadgroundskeepertothepresidentandco-ownerispassionateaboutcomingtowork.Havingfunonthejobmakestheseemployeesmorecreative,moreproductive,andultimatelymoresatisfied.Theydon'ttakethemselvestooseriously.Theytreateachotherwithrespect.Andtheymakeeverydayanevent.

Keyconceptsinthevideocanbringthismindsettoanyworkplace:

• DiscoverYourPassion• BringaPositiveAttitude• ShowPeopleYouCare

Discussionquestionscoverleadershipandmanagement,teamwork,howtohandlechange,values,andthechallengesofcustomerservice.TherearealsodozensofinnovativeideasforintegratingtheFunisGoodattitudeintoanyorganization–anydayandeveryday.

Contents:





ProducedbyCRMLearning.FunIsGoodisatrademarkoftheSt.PaulSaintsProfessionalBaseballClub,Inc.andisusedbypermission.


GeneralHospitable:KeepingYourPatientsSatisfied…(andjustplainkeepingthem)DVD

PRICE695.00Euro

Duration:20Minutes

Didyouknowthatmostpatientcomplaintshavenothingtodowithmedicalissues?Onthecontrary,mostcomplaintsarisebecausepatientsfeeltheyaren'tbeinglistenedto,orfeelthattheirquestionsorconcernsarebeingleftunanswered.Toguaranteepatientsatisfactionandpatientretentioninthisdayandageit'simperativethatyourstaffunderstandstheimportanceofconsistentlyaddressingpatients'emotionalneeds.

Throughdramatic,entertainingvignettes,CRMLearning'svideoprogram,GeneralHospitableshowseachmemberofyourstaffhoweasyandsatisfyingitcanbetoturnuptheirlevelofcare.Comprisedofsevenmini-episodes,GeneralHospitabledepictsaday-in-the-lifeofapatient–Gladys–beginningwithheradmissiontothehospitalandcontinuingrightonthroughtoherdischarge.Ateachstage,viewersfirstseesomewhatlacklusterinteractionsbetweenGladysandhealthprofessionalsfollowedbyactivelycaringones–ajuxtapositionthatneatlydriveshomewhatanenormousdifferenceashiftinfocuscanmeantopatientandstaffalike.

GeneralHospitableisfilledwithcustomerservicetipsyourstaffcanputtouseimmediately.Butmorethanjustteachspecificskills,itprovidesyourteamwithavisionofwhatyourfacilitycanbewheneveryonesetstheirsightsonconsistentlydeliveringtopqualitycaretoyourpatients.



• Avoidjargonandgivepatientsalltheinformationtheyneedtomakeinformeddecisions• Easepatient'sanxietybytakingampletimetoexplaindischargeinformation• Solicitpatients'problemssoyoucancorrectthem• Respectpatients'privacyandknockbeforeentering• Safeguardpatientconfidentialityandavoidmakingnegativecommentswherepatientscan

overhear• Practiceservicerecoverybyreallylistening,apologizingandresolvinganyproblems

Discussionquestionscoverleadershipandmanagement,teamwork,howtohandlechange,values,andthechallengesofcustomerservice.TherearealsodozensofinnovativeideasforintegratingtheFunisGoodattitudeintoanyorganization–anydayandeveryday.

Contents:



Leader'sGuide




Groupthink,2ndEditionDVDPRICE995.00Euro

Peopleoftenseekunanimousagreementinspiteoffactspointingtoanotherconclusion.Thephenomenoniscalledgroupthink.Andthisabsorbing,award-winningvideoisthemostdefinitiveeveronthesubject.

Howdogroupsreallymakedecisions?Whatdrivesgroupstoagreedespitethebetterjudgementofsome,orevenallparticipants?Whydogroupdecisionssometimesresultinmonumentalerror?Whatarethesignalstowatchfor,sothequalityofgroupdecisionscanbeenhanced?

Nomodern-daythinkerbetteransweredthesequestionsthanthelateDr.IrvingJanis,whointroducedtheconceptofgroupthinkinthe1970's.AndnofilmhasmoreeffectivelydramatizedhisfindingsthanCRMLearning'sGroupthink,originallyproducedovertwodecadesago.

CRM'supdatedversionofGroupthinkhasbeeninspiredbycontinuingdemandforthisimportantfilm,andbyrecognitionoftheever-growingneedforeffectivedecision-makingwithingroups.Thisfilmisaservicetothosewhoseektoimprovethefuturebyunderstandingandenhancingthegroupdecision-makingprocess.

It'saremarkableportrayalofthegroupdynamicsandbehaviorsthatsignalthepresenceofpitfallstobeavoided.Thesolutionsrestinaclearunderstandingofgroupthinksymptoms.AfterseeinghowthegroupthinkphenomenonmayhavecausedtheChallengerdisaster,yourorganization'steamprocessesandconsensus-buildingwillbechangedforever.

ThisvideousesthestoryofthespaceshuttleChallengerandmentionsotherhistoricalevents–theBayofPigsinvasion,PearlHarborandtheCubanMissileCrisis–toexploreandhelpdemonstratethephenomenonofgroupthink.Participantsgainanunderstandingoftheeightsymptomsofgroupthinkandstrategiesforavoidingit.


Contents:



Leader'sGuide



HealthcareToolkit,Volumes1and2DVDPRICE1095.00

Duration:46clips,29minutes

Benefits:

• Supportspatient-centeredcarebymodelingkeyinterpersonalandserviceskills• Improvesefficiencybyinstructingstaffoncommunication,accountabilityandconflictresolution• Maximizestrainingbudgetswithalibraryofvideoclipsthatcanbeusedforavarietyof

applicationsTheassortedteachingclipsinthis2-volumeToolkit—pulledfromsomeofthehealthcareindustry'sbestinterpersonalskillstrainingvideos—canbeusedtobuildthesecorecompetencies.Thetrainingneedsinhealthcareorganizationscanchangeonanygivenday.Insomecases,atopicrequiresafullyfacilitatedclassroom-trainingeventandinothersituationsthereisonlyenoughtimeforaquickmeetingorlunchtimelearningsession.Ineithercase,whenyougatherpeopletogetherforlearningoninterpersonalskills,it'shelpfultoincludevideoexamples.Videoclipsbringtrainingandteachingtolife.Theyhelpemphasizeideas


andlessons,andpromotediscussion.

TheHealthcareToolkitsprovideaflexiblesetofmaterialsthatcanhelpyoubuildawarenessandskillsinworkplaceinteractionsandprofessionalisminrespondingtopatientsandco-workers.Thevideoclipshavebeenselectedjustforhealthcaretrainingandfallintothesecategories.

Volume1Covers:

• EnsuringPatientSatisfaction–providesawarenessofwhatmattersmosttopatientsandshowshowtokeeppatientssatisfied.

• BuildingAccountability,EthicsandIntegrity–demonstrateshowindividualscanworktoimproveandmaintainstrongpersonalstandardswhenitcomestoethicsandresponsibility.

• TeamBuilding–illustratesprinciplesofteamworkthatleadtothekindofpositive,collaborativeenvironmentthatwillkeepstafffocusedonthetaskathand:treatingpatients.

Volume2Covers:

• EmbracingDiversity–exploresthefascinatingwaysthatcultureandotherformsofdiversitycaninfluencepatientcarewhileshowinghealthcareworkershowtorespectdifferences.

• CommunicatingWithClarity–showsexamplesofcommunication—withpatientsandcoworkers—andhowtoimproveit.

• ResolvingConflict–examinestherootsofworkplaceconflictandhelpsdevelopmethodsforreducingit.

• SupervisingOthers–providesexamplesthathelpbuildthesupervisoryskillsofyourclinicalstaff.Youcanusethesegmentssingly,bycategory,orinyourowncreativecombinations.TheaccompanyingLeader'sGuidesprovidesuggestionsforuse,discussionquestionsandtablestohelpyouidentifywhichsegmentsaremostappropriateforyourtrainingapplications.

Contents:

DVD



It'saDog'sWorld,2ndEditionDVD

PRICE795.00Euro

Duration:14minutes

Benefits

• Depictsgoodandbadserviceinhealthcare• Increasesawarenessofpatientexpectations• Helpsstaffseetheparttheyplayinkeepingpatientssatisfied

Today'shealthcareorganizationsarejudgedheavilyontheirabilitytoprovideasatisfyingexperiencefortheirpatients.Simplethingslikefriendlyfaces,accommodatingserviceandarespectfulattitudemakeallthedifference.

Thekeytodeliveringthiskindofserviceistraining.And,whenitcomestoreachingahealthcareaudienceandmakingtraineesreceptivetolearning,thereisnobetteroptionthanIt'saDog'sWorld—nowinafullyrevised2ndedition.Throughthevideo,traineesexperienceaday-in-the-livesofBobandhisdogMax.

Afterbothareinjured,theyareseenbytheirrespectivehealthcareproviders.AndwhileBobistreatedlikeadogathishealthcarefacility,Maxreceivestheroyaltreatmentathisvet'soffice.

Madeexclusivelyforhealthcare,thisvideo'shumorwillrelaxyouraudiencefromthestart,thenopenmindstotheseriousbottom-linemessage—patientsatisfactioniscentraltoyourorganization'ssurvival.


Viewerswilllearn:

• Thecomponentsofgoodandpoorpatientservice• Theconsequencesofpoorservice• Howpatientsjudgethequalityofhealthcare

Contents:



Leader'sGuide,PowerpointPresentation,ParticipantWorksheets



LeadersofCharacter:Leadership-TheWestPointWayDVDPRICE1095.00Euro

Duration:32minutes

Whatiftrainingdidn'tsimplyproducegoodleaders,butproducedleadersofcharacter?AttheU.S.MilitaryAcademyatWestPoint,itdoes.

HistoryshowsusthatgraduatesofWestPointhavebecomesomeofournation'sgreatestleaders...bothonthebattlefieldandintheboardroom.ThusitfollowsthatallorganizationscanlearnsomethingfromWestPointregardingnotsimplywhatistaughtbuthowit'staught.Infact,bylearningandapplyingWestPoint'sfundamentalleadershipprinciples,wecanfindourselvesinthemidstofgreatnesseveryday—simplybygoingtowork.


LeadersofCharacter:Leadership—theWestPointWaytakesusintosomeofthiscountry'sforemostorganizations,includingProcter&Gamble,theFBI,PenguinPublishing,andthePeople'sHealthCenter,whereweseeWestPointgraduatesputtingtheirskillstothetest.Thesearepeoplewho,likeallofus,combattimeandresourcepressures,yetpracticedailytheprinciplesofleadingwithcharacter,headingtop-notchteamsandupliftingentireorganizations.

WearealsotakentoWestPointitselfwhereweseefirsthandhow,fromtheirfirstdaytotheirlast,cadetsattheAcademylearnandapplythefollowingleadershipprinciples:

• Ethicsformthetruebasisofleadership.• Aleader'scommunicationiscriticaltothesuccessofthoses/heleads.• Teamworkisthetransformativekeytoagroup'seffectiveness.• Agreatleaderknowshowtodelegatetasksandresponsibilitydownward.• Agreatleadermustbeabletoplan,andbewillingtoabandonthatplanifchangingcircumstances

demandit.• Failurecanteachpowerfullessons.

Discoverhowtobringcharacter-drivenleadershiptoyourorganizationtodaywiththistimelyandimportantnewtraining,LeadersofCharacter:Leadership—theWestPointWay.

VideohostedbyEdRuggero,WestPointgraduate,notedleadershipspeaker,andauthorofthebook,DutyFirst:AYearintheLifeofWestPointandtheMakingofAmericanLeaders.

Contents:







LeadershipandSelf-DeceptionDVDPRICE1095.00Euro

Duration:16minutes

Benefits

• Helpspeoplegaininsightintoself-deception• Createsself-awareleaders• Enhancesproblem-solvingskills

Wouldyoubesurprisedtolearnthatself-deceptionisthe#1obstacletoorganizationaleffectiveness?...It'strue...Alsotrueisthatreducingself-deceptionmaybethesinglemostimportantstepyourorganizationcantaketowardimprovingworkplacerelationshipsandincreasingproductivity.Thisthought-provokingtrainingprogram,basedonthebest-sellingbook,showshow.

Intheworkplace,someproblemstendtosurfacetimeandtimeagain.Andmostofthetime,thereasontheseproblemsaren'tsolvedonceandforallisthatthepeopleattherootoftheproblemdon'tseetheroletheyplayinperpetuatingit.Thephenomenoniscalledself-deception,andit'smoreprevalentthanyoumightthink.

Thistrainingworkshopillustratesself-deceptionanditssolutionsthroughacombinationofvideoandworkshopexercises:

• Thevideopiece,whichre-enactsthetruestoryof18thCenturyphysicianIgnazSemmelweis,causespeopletothinkaboutourhumantendencytolookelsewhereforthecauseofourproblems.

• Theworkshophelpstraineesdiscussthevideoandapplytheconcepttotheirworklives.Itprovidestoolsforanalyzingandsolvingproblemsattheircore.

Participantslearnthat:

• Most–ifnotall–"peopleproblems"(poorcommunication,lackofteamwork,unresolvedconflict...)shareacommonroot:self-deception.

• Theverypeopleinvolvedinresolvingagivenproblemmaycontributetoit,andevenhelpspreadit.• Thesolutiontoaproblemalwaysbeginswiththem.


Contents:






LeadershipandtheNewScienceDVD

PRICE995.Euro

Duration:23minutes

Isthereasimplerwaytomanagecomplexorganizationsinthisturbulentbusinessenvironmentwherechaosprevails?

Dr.MargaretJ.Wheatleyissureofit.Andherpioneeringbook,LeadershipandtheNewScience,hasbeenadaptedbyCRMasaninspiringfilmtohelpviewersseeorganizationallifefromabrandnewpointofview.Itchallengesviewerstoacceptchaosasabeneficialforce.

Dr.Wheatley,aconsultanttoawidevarietyoforganizationsstrugglingtobreakfreefromoutdatedparadigms,hasrecognizedtheneedtostepoutoftraditionandlooktonewanddifferentplacesforsolutions.Sheturnedtothenewsciencesandthebehaviorofnature'slivingandnon-livingsystemsforexamples.Inthisfilm,sheshowshownatureitselfprovidesunmistakablemodelsforcreatinganew


perspectivefromwhichgreaterorganizationaleffectivenesscanemerge.

Mostmodern-dayorganizationsarenolongerefficientbecausetheirbasicstructuralconceptsoriginatedinthe17thCentury.TheNewScience--thescienceofchaos,evolutionarybiology,quantummechanicsandfieldtheory--providesevidencethatorganizationscanbemanagedinnaturalways,justascomplexsystemsinnaturemanagethemselves.

Viewerswilllearn:

• thatchaosisanecessaryandcreativeforcethatcreatesorder• howtoshareinformationtoempowerpeopleandorganizetasks• howdevelopingrelationshipsenergizesteamsandhelpsachievepeakperformance

Contents:



Leader'sGuide,ParticipantWorkbook




Magicofwe,FullPackageDVD

PRICE$895.00Euro

Duration:5segments,8minuteseach

ThisinnovativevideoprogramtellsthecompellingandtruestoryofhowmanagementandemployeesturnedSnapperLawnmowersaround–together,andturneda$54milliondollarlossintoa$13milliondollarprofit.

InTheMagicofWe,you'llseeateamof25SnapperemployeesgatherinthemainplantonaSaturdaymorningforaverydifferentkindofmeeting.Seniormanagers,engineers,suppliers,customerserviceandmarketingareassignedonetask:Puttogether4lawnmowersthemselves.

Itcomesdowntonutsandbolts–literally!Astheywork,thesediverseteamsrealizethatauniversalboltthatwassupposedtostreamlineproductioniscausingmoreproblemsthanitwassupposedtosolve.Seehowtheyusethe'magicofwe'tofindthesolution.

TheMagicofWeisonestory,shownfivetimeswithfivedifferentintrosandclosings,eachaddressingadifferenttopicarea:

• Leadership• Teamwork• ProblemSolving• LeanManufacturing• Communication

Hereisjustasampleofthelearningpointscovered:

• Gainfirsthandknowledgeandexperience.Walkyour"fourcorners".(Leadership)


• Understandtheteam'smissionandeachindividual'srole.(Teamwork)• Stepoutsideyourday-to-dayenvironmenttochangeyourperspective.(ProblemSolving)• Helpcreateaworkenvironmentthatbringsdownbarrierstotalking,listening,andsharing.

(Communication)Contents:



Leader'sGuide,PowerpointPresentation



ManagingDiversityDVD

PRICE895.00Euro

PRICE895.00Euro

Duration:22minutes

Theworkplaceischanging,reflectingtheincreasingdiversityofourcommunities.Withthesechangescomenewchallenges.Thisaward-winningvideotakesahardlookatoneofthemostimportantissuesofourday.


AsmoreandmorewomenandminoritiesentertheAmericanworkplace,managingdiversityismorethanjust"asensitiveissue."Itrequiresaleaptonewlevelsofawareness.Thetaskisnotmerelytodealwithadiverseworkforce,buttocapitalizeondiversity.

ManagingDiversityrevealsarangeofhumanperspectivesonsuchissuesaspower,authority,communicationandperformance.Thisenlighteningfilmhelpsmanagerbetterunderstandthecauseandeffectofvaryingviewpoints.Itinspiresopen-mindednessandawillingnesstolearnfromthosewithdiversebackgrounds.Itoffersstrategiesforclearertwo-waycommunications,moreproductiverelationshipsandstrongerteamwork.Anditprovidesguidanceforbringingthevaluesoftheorganizationalcultureintofocus,andintoaction.

ManagingDiversitydramatizesproblemsandsolutionsinseveralscenariosinvolvingdifferencesingender,raceandethnicity.Itpresentspracticalsolutionsasthecastmodelstheattitudesandtechniquesforpromotingincreasedunderstanding,expandedparticipation,effectiveteamworkandthefullestexpressionofindividualpotential.


• Understandthatpersonalvaluesandbehaviorsarestronglyinfluencedbydifferencesingender,raceandethnicity.

• Developenlightenedself-awarenessbyrejectingarbitraryassumptionsaboutpeoplewhohavedifferentbackgrounds.

• Identifyandovercomebarrierstoeffectivecommunicationandperformance.Contents:



Leader'sGuide




ManagingStressDVDPRICE895.00Euro

PRICE895.00Euro

Duration:25minutes

Jobburnout.Illness.Absenteeism.Conflict.Counter-productivity.Often,theseproblemscanbetracedtostressesintheworkplace,inpersonallives,orboth.Althoughlifewillneverbecompletelystress-free,wecancontrolhowwereacttoit.Thecrippling,sometimesfataleffectsofstresscanbereducedbyfollowingthelogicofthisvideo.

ManagingStresspresentsupdatedandresearch-basedinformationonwork-relatedstress,helpingtheviewertobecomemoreawareofalternativemeansofcopingwithtension-inducingevents.Thevideoshowshowweareparticularlyvulnerabletofeelingsofstressintoday'sworkplace,especiallyinpositionswhichcarrymoreresponsibilitythanauthority,orinaworkingenvironmentthatlacksasupportivenetworkandleadstoconflictwithothers.Illustratingvariousworksituationsthatcanproducestress,ManagingStressalsoexamineshowstressmaybecausedbyourindividualanxieties.Thevideotrainingthenofferscurrent,positiveapproacheswecantaketoalleviatetensionandanxiety-fromlearninghowtocommunicatewithourfellowworkerstotechniquestoreduceourownpersonalreactionstostressfulsituations.

Usingdramaticvignettesandmemorableanimatedillustrations,ManagingStressishighlymotivational,offeringsolutionsthatreallygivepeopleahandleonstress.Examplesofstressmanagementsolutions


includeopeningcommunicationlines,involvingemployeesindecisionmaking,learningtodelegate,establishingpriorities,andstayinghealthy.

Participantswilllearn:

• What"stressors"makeusespeciallypronetostress.• Tounderstandwhatcausesourownindividualphysiologicalandpsychologicalreactiontothese

stressors.• Whatwecandointheworkplacetoalleviatestress.• Personalactivitieswecandotoreducestress,suchasphysicalexercise,relaxationtechniques,etc.

Contents:



Leader'sGuide




OtherSideofTheWindow:ProvidingExceptionalServiceinGovernmentDVD

PRICE795.00Euro

Duration:13minutes

Spendthedaywithahaplesscustomerasheexperienceslifeonthe"othersideofthewindow".You'lldiscover,ashedoes,thatseekinghelpfrompublicsectorcustomerservicerepresentativesisoftennopicnic.Andwhatmakesitworse,andultimatelymorepoignantforhim,isthatheisagovernmentworker!

Thisimportantvideoillustrateshowbureaucraticsystemsandprocedures,howevernecessarytoworkflow,cangetinthewayofprovidingthelevelofservice–andrespect–thepublicrequires.It'savaluablejourneyintoattitudesandassumptions,arealisticlookattheday-to-daypublicsectorworkplacethatisfullofcustomersanxiousaboutthehelptheyneedandwell-meaningCSRshamperedbyinflexiblerules.

Inadditiontothevignettesthattakeplaceinofficesettingswithactualservice"windows,"thescenarioofourforlornfriendstuckonthesideoftheroadwithhisstalledautoalsodemonstratestheneedforgoodgovernmentcustomerservice.WhenaCountyWorkstruckcomesalong,our"customer"thinkshe'ssaved.Butthisgovernmentworkeronlyletsourfriendknowhe'sblockingtheroadandshouldmoveimmediately,withoutofferingassistance.

There'snothingquitesopowerfulasviewingcircumstancesfromtheotherperson'sperspective.ThisisthetruevalueofTheOtherSideoftheWindow.

Viewerswilllearn:

• Howtoapplyflexibilityandcommonsenseinadditiontoworking'bythebook'


• Behindeveryvoiceonthephoneisarealhumanwithrealneedsandconcerns• Peopleseekinghelpfromgovernmentagenciesareaddressingseriousissues.• Empathygoesalongway.• Everycustomershouldbetreatedwithcourtesyandrespect,regardlessofcircumstances.• CustomersexpectequallevelsofcustomersatisfactionfrompublicandprivatesectorCSRs.

Contents:



Leader'sGuide



PatientDiversity:BeyondtheVitalSignsDVD

PRICE695.00Euro

Duration:18minutes

Spendtheafternooninalmostanyhospitalandyou'lldiscoverthechallengesofproviding-andreceiving-medicalcareinthisincreasinglydiverseera.That'sthelessondeliveredinPatientDiversity:BeyondtheVitalSigns.You'llwitnessthevaliant,yetoftenflawedattemptsofnurses,orderliesanddoctorstofindacourseoftreatmentforpatientswhoseculturalbeliefstowardmedicinetheydonotunderstand.Thislackofunderstandingnotonlyhamperscommunication,itdelayspropertreatment.


PatientDiversityclearlyillustratestheimportanceoflearningaboutyourpatientpopulation:theirbeliefsystems,folkmedicine,lore,eventhosethingsthatdictatehowtheyrespondtopainandmedicalcare.Take,forinstance,Mr.Lopez,whoisquitevocalabouthispost-surgicalpain.Nursespaylessattentiontohismoans,believingthat,asaLatino,hewillnaturallyrespondthiswaytodiscomfort.Whenadoctordoesfinallyexaminehim,itisclearheissufferingfrominternalbleedingatthesiteofhisincision.

OrwhataboutMrs.Humphreys,whorefusesmedicalcarebecauseshebelievesGodispunishingherandmedicalinterventionisuseless?Tryingtoconvinceherthatthehospital'stestsareheronlyalternativedoesnogood.Whatdoes?Approachingherwithunderstanding.Offeringtophoneherminister,encouraginghertoseethatperhapsGodwisheshertohavethehelpofthishospital'sresources.

Theseandotherpoignantscenesexaminetheconcernsfacedinhealthcaredeliveryeveryday.Andthoughthechallenges,patientsandsolutionsarehighlydiverse,thebasicprinciplesarenot.Withourcommunitiesbecomingmoreglobaleveryday,thereisnobettertimeforPatientDiversity.

Viewerswilllearntheymust:

• Learnaboutthebeliefsandpracticesoftheirpatientpopulation.• Notonlytolerate,buttrytoacceptthedifferentculturalpracticesoftheirpatients.• Neverforgettheyaretreatinganindividual.

Contents:



Leader'sGuide




PeacockIntheLandofPenguinsDVDPRICE695.00Euro

Duration:10minutes

Meetingthechallengesofarapidlychangingandincreasinglydiverseworldismoreimportantthanever.Thisanimated,award-winningvideofeaturingPerrythePeacockisaninsightful,inspiringandnon-threateningwaytoillustrateemployeeempowerment,effectivecommunicationandteambuildingskillswithinthecontextofdiversity.

WhenPerryandhisexoticfeatheredfriendsarriveinthehomogenousLandofPenguinstheyhavetroublefittingin,despitetheirtalentandintelligence.However,whenPerryandhisfriendssavetheislandfromanattackingpackofwolves,thepenguinsrealizethatintheirever-changingworld,allbirdswouldhavetoappreciateeachother'sskillsandcontributions.

ThisvideoanditsaccompanyingLeader'sGuideareappropriateforalllevelsofanorganization-forexecutives,managersandsupervisorswhoareinapositiontosetthetoneandestablishpoliciesandprocedures,aswellasfornon-managementemployeeswhoneedtoenhancetheirtoleranceandunderstandingofotherswhoaredifferentfromthemselvesandothers.

Thisvideowillhelpparticipants:

• Buildawarenessofdifferencesandsimilaritiesbetweengroupsaswellasindividuals.• Enhancetheirappreciationforpeoplewhoaredifferentandhelpthemworkcomfortablywitha

widevarietyofindividuals.• Understandhowtofacilitatetheempowermentofthemselvesandothers.• Becomeawareofbarrierstoempowermentandstrategizewaystoovercomethem.


Contents:






PigeonholedInTheLandofPenguinsDVDPRICE595.00Euro

Duration:10minutes

Meetingthechallengesofarapidlychangingandincreasinglydiverseworldismoreimportantthanever.Thisanimated,award-winningvideofeaturingPerrythePeacockisaninsightful,inspiringandnon-threateningwaytoillustrateemployeeempowerment,effectivecommunicationandteambuildingskillswithinthecontextofdiversity.

WhenPerryandhisexoticfeatheredfriendsarriveinthehomogenousLandofPenguinstheyhavetroublefittingin,despitetheirtalentandintelligence.However,whenPerryandhisfriendssavetheislandfromanattackingpackofwolves,thepenguinsrealizethatintheirever-changingworld,allbirdswouldhaveto


appreciateeachother'sskillsandcontributions.

ThisvideoanditsaccompanyingLeader'sGuideareappropriateforalllevelsofanorganization-forexecutives,managersandsupervisorswhoareinapositiontosetthetoneandestablishpoliciesandprocedures,aswellasfornon-managementemployeeswhoneedtoenhancetheirtoleranceandunderstandingofotherswhoaredifferentfromthemselvesandothers.

Thisvideowillhelpparticipants:

• Buildawarenessofdifferencesandsimilaritiesbetweengroupsaswellasindividuals.• Enhancetheirappreciationforpeoplewhoaredifferentandhelpthemworkcomfortablywitha

widevarietyofindividuals.• Understandhowtofacilitatetheempowermentofthemselvesandothers.• Becomeawareofbarrierstoempowermentandstrategizewaystoovercomethem.

Contents:







PositiveDisciplineDVDPRICE1095.00Euro

Duration:24minutes

Benefits

• Showshowtoaddressperformanceproblems• Helpsuncoverworkablesolutions• Promotesemployeeaccountability

PositivePerformanceCoachingisachievable...whensupervisorsandmanagershavetherighttraining.Thisvideoprogramhelpsleadersgetbeyondthebeliefthatconfrontingnegativeperformancehastobepunitiveinnatureandshowsthemhowperformancediscussionscanactuallybeatoolfordevelopingemployees.

Inarecentstudy,performance-basedcoachingwasamongthetopthreetalentmanagementprocessesshowntoimprovebusinessresults.

Thishighlyeffectivetrainingtoolteachessupervisorshowtoprepareforanemployeeperformanceimprovementdiscussion,managethediscussionappropriately(andlegally),placeownershipoftheproblem'sresolutionwiththeemployee,andgetthedesiredoutcomewithoutlosingemployeecommitment.

Basedonthebook,PositiveDiscipline:HowtoResolveToughPerformanceProblemsQuicklyandEffectively,theprogrampresentsthefollowingfive-stepprocessforcorrectingnegativeperformance:

1. IdentifytheProblem–thegapbetweentheactual&desiredbehavior2. AnalyzetheProblem'sSeverity–determinetheimpactandconsequencesofthebehaviorifnot

corrected3. DiscusstheProblem–talktotheemployeeandgaintheiragreementonasolution4. DocumenttheDiscussion–includingthehistoryoftheproblemandwhatwassaidandagreed

upon5. Follow-uptoMonitorResults–recognizeimprovements,ortakeactioniftheproblemhasn't


resolvedTheprogram'svideovignettesaresetindifferentworkenvironmentsandfeaturethreedifferentperformanceissues.Accompanyingworkshopmaterialsincluderole-playactivities,jobaids(suchasaconversationplanner)andmore.

Contents:






PowerofExpectations:ThePygmalionEffect,Educator'sCutDVDPRICE395.00Euro

Duration:8minutes

Benefits

• Explainshowexpectationscandriveoutcomes• ProvidesabasicunderstandingofthePygmalionEffect• Inspireseducatorstoraisetheirexpectationsofstudents

Individualperformanceisinfluenced,bothnegativelyandpositively,bytheexpectationsofothers.It'scalledThePygmalionEffectandithasbeendocumentednumeroustimesinbusinessandeducation.ThisshortEducator'sCutofCRM'sPygmalionEffectprogramisdesignedforuseasameetingopeneror


discussionstarterinteachertrainingsessionsandTESAprograms.

It'saprovenpsychologicalfact:throughsomethingthathascometobeknownas"ThePygmalionEffect",peoplewillperformaccordingtotheexpectationsothershaveforthem.Limitedexpectationsbringlimitedresults,highexpectationsleadtoexceptionalresults.

ThegoodnewsisthatyoucanteachyourstaffhowtotapintothepositiveeffectsofthePygmalionEffectwiththeirstudents,improvingoutcomesandmoraleintheprocess.

Inthisprogram,educatorsgetaquickoverviewofthePygmalionEffectthroughreal-lifeexamplesandscenesfromtheclassicmoviePygmalion,whereindividualsaretransformedthroughthepositiveexpectationsofanother.PioneeringresearchdoneonthePygmalionEffectintheclassroomisfeatured,alongwithaninterviewwithtopicexpertDr.RobertRosenthal.

TeachersandAdministratorswill:

• Understandhowpositiveandnegativeexpectationscancreateself-fulfillingprophecies.• Developtheskillstopositivelyinfluencestudentsandcoworkers.• Raisetheexpectationstheyhaveforothers.• Believemoreintheirabilitytopositivelyinfluenceandleadothers.

Contents:



DiscussionGuide




PowerofListeningDVDPRICE895.00Euro

Duration:23minutes

Ofallthecommunicationskillsweemploy,listeningisthemostusedandtheleastappreciated.Effectivelisteningskillsarecrucialbecauselisteningisafundamentalsourceofinformation,aswellasakeyelementininterpersonalrelations.Thisfilmdeliversitsmessageanddemonstratesconceptsthrougharealisticbusinessdrama,historicalexamples,animatedcharacters,andanon-cameraspokesperson,communicationsexpertDr.TonyAlessandra.

Amongotherthings,thevideoteacheswhymostpeoplearenotgoodlisteners,majorimpedimentstoeffectivelistening,listeningasanactiveskill,whylisteningisapowerfultool,howlisteningdiffersfromreading,andtechniquesforsharpeninglisteningskills.

AsThePowerofListeningillustrates,listeningisanessentialandpotentaspectofgoodcommunications,anddespiteadvancesintechnology,itremainsaveryhumanprocess-andaverypowerfulone.

Thefollowingpointsarehighlightedinthevideo:

• Whymostpeoplearenotgoodlisteners• Majorimpedimentstoeffectivelistening• Listeningasanactiveleadershipskill• Whylisteningisapowerfultool• Howlisteningdiffersfromreading• Techniquesforsharpeninglisteningskills• Eliminatingcostlymistakesthrougheffectivelistening

Contents:




Leader'sGuide



PygmalionEffect:ManagingthePowerOfExpectations3rdEditionDVDPRICE1095.00Euro

Duration:22minutes

It'safact.Limitedexpectationsbringlimitedresults,highexpectationsleadtoexceptionalresults.ThephenomenonisknownasthePygmalionEffectandithasbeendocumentednumeroustimesinbothbusinessandeducation.

ThegoodnewsisthatyoucanteachyourmanagershowtocreatethepositiveresultsofthePygmalionEffectwiththeiremployees,improvingproductivityandmoraleintheprocess.CRM'srevisedPygmalionEffecttrainingprogramclearlyillustratesthatthewayweviewsubordinatescancompletelychangetheoutcomeofanygivenproject.


Inthevideo,traineesgetacompleteoverviewofthePygmalionEffectthroughreal-lifeexamples,dramaticvignettesandscenesfromtheclassicmovie"Pygmalion,"whereindividualsaretransformedthroughthepositive(ornegative)expectationsofanother.Thefourwaysmanagerstransmitexpectationstotheirsubordinates—climate,feedback,inputandoutput—arealsodepicted.

Thisinformation,alongwithexercisescontainedintheprogram'sexpandedLeader'sGuideandParticipantWorkbook,teachesyourmanagersto:

• Understandhowpositive/negativeexpectationscreateself-fulfillingprophecies• Developtheskillstopositivelyinfluencecoworkersandsubordinates• Raisetheexpectationstheyhavefortheirstaffmembers• Believemoreintheirownabilitytopositivelyinfluenceandleadothers

ThePygmalionEffectispartofalonglineofCRMLearningPygmalionprogramsthathavebeenfavoritesoftrainersformorethantwentyyears.Newfeaturesofthisthirdeditioninclude:videofootagefromaPygmaliontrainingsessionattheDunnEdwardspaintcompanyandapowerfulreenactmentofaDunnEdwards"positivePygmalion"successstory,plusanall-newinterviewwithtopicexpertDr.RobertRosenthal.

Expandedworkshoptoolshelpparticipantsfullygrasptheimportanceofmanagingtheirexpectationsandenablethemtodevelopcomprehensiveshort-andlong-termplansforapplyingthePygmalionprinciplesintheirdailyworkenvironments.

Contents:






lionEffect:ManagingthePowerOfExpectations3rdEditionDVD


RacewithoutAFinishLineDVDPRICE595.00Euro

Duration:10minutes

Stayingafloatintheever-changingseaofcorporatecompetitionisnoeasytask.Expectationshavechanged,ashavetherulesandtherolesofeveryonefromCaptaintocrew.Thisvideoshowsthatneworganizationalprinciplesarethewaveofthefuture.BasedonthebookRaceWithoutaFinishLine:America'sQuestforTotalQuality,byWarrenSchmidtandJeromeFinnigan,thisaward-winninganimatedmeeting-openerisamustforanyonesailingthechangingtidesoftoday'smarketplace.

Thisfilmexplainswhytheold,traditionalwayofdoingbusinessisnolongereffective.Companiescharacterizedbytop-heavymanagementgivingorders,employeesfollowingthoseorderswithoutquestion,andaphilosophythathaslittleroomforqualityandcustomersatisfaction,areunlikelytosucceedintoday'scompetitivebusinessarena.

Today,thecompaniesthatnotonlysurvivebutsucceedandprosperarethosethatembracethemanagementandorganizationalprinciplesofTotalQualityManagement,Kaizen,empowermentandparticipativemanagement.Thesecompaniesarenotsatisfiedwithproductsorservicesthatare"goodenough."Theycontinuallylookforwaystoimprovewhattheydoinallareas.


• Aboutdispellingthefearofchange• Whythereissomuchturbulenceandchangeinorganizations• Theimportanceofcontinuousimprovement• Whyteamworkisessential,andmore.

Contents:



Leader'sGuideDownloadablematerialswillbeemailedafterordercompletion.


RememberMe3rdEditionDVD

PRICE895.00Euro

Duration:16minutes

There'snodoubtaboutit.Goodcustomerserviceisassimpleascommoncourtesy.Butcommoncourtesycanbehardtofindthesedays.NothingillustratesthismoreeffectivelythanRememberMe,thebestcustomerservicetrainingvideoonthemarket.This3rdeditionofRememberMecontinuestoinstillatimelyandtimelessmessage:treatthecustomerasanindividualandyouwillberewardedwithloyalpatronageforyears.PluswehaveaddedbonusOpenerandClosersegmentsthatinstillthemessageofServiceforyourtrainees.

Ahapless,harriedcustomer.That'swhoyou'llmeetinRememberMe:Acustomerjustlikeyouwhoturnstobusinesseslikeyoursandreceiveslessthanidealservice(toputitmildly).Here'sacustomerwhohasbeendoingbusinessinthesameplacesforyearsandyetistreatedlikeastranger–andworse.Acustomerwhoisabouttobefedupandtakehisbusinesselsewhere–andsharehisnegativeexperienceswithfriendsandassociates.But,becausehedoesn'tcomplain,thesebusinesseswillneverknow.

Ifyoucouldpurchasejustonecustomerservicetrainingvideo,thiswouldbeit.FirstproducedbyCRMmorethan20yearsago,RememberMeimmediatelyhitthebest-sellerlistandhasremainedtheretothisday!It'sa10-minutegemthat'seasilyadaptabletocurrenttrainingprograms.It'salsoanidealtrainingtoolaroundwhichanentiretrainingprogramcanbedeveloped.Eitherwayyou'llhaveunforgettablecustomerservicetrainingatyourdisposal.

Participantswilllearnthat:


• Customerscanforgivemistakesbutnotbadattitudes• Poorlytreatedcustomersspreadtheword• Customerswilltaketheirbusinesselsewherewithoutasecondthought• Exceedingcustomerexpectationsisthekeytobuildingcustomerloyaltyandahealthybottomline

Contents:



Leader'sGuide



RespectfulCommunicator:ThePartYouPlayDVDPRICE795.00Euro

Duration:18minutes

Benefits

• Showshowinterpersonalcommunicationcanmakeorbreakproductivityandmorale• Providespracticallearningonthesometimesabstractconceptsofrespectandinclusion• Illustrateshowtocommunicateclearly(withoutdemeaning,devaluingoroffendingothers)

Effectivecommunicationisattheheartoforganizationalperformance.Whenmiscommunicationsoccur,


resultsareboundtosuffer.Intoday'sdiverseworkplace,anumberofthingscanunderminesuccessfulcommunication,includingaperceivedlackofrespectorinclusion.Thisprogramshowshowtakingafewextrastepscankeepmisunderstandingstoaminimum.

Withtheincreaseddiversitypresentintoday'sworkplace,thepotentialformiscommunicationhasneverbeengreater.Well-intentionedpeoplecancauseotherstofeeldisrespected.Andwhenthathappens,moraleandproductivitydrop.Goodpeopleleavetheorganizationand,insomecases,lawsuitsarefiled.

Disrespectismostoftencausedwhenwefailtorecognizeandappreciatethedifferentbackgrounds,experiencesandopinionsofothers.Employeesatalllevelsneedtounderstandspecificthingstheycandotobuildanenvironmentwhererespectandinclusivenessthrive.

Thisprogramgoesbeyondcommunication"basics"andincludestechniquesformakingsureweunderstandwhatsomeonehassaid,caringaboutthewaywecomeacrossandshowingpeoplewevaluetheirideas.Intheprogram,onscreenhostsandvignettesdemonstratefiveguidelinesthatparticipantscanputintopracticeimmediately:

1. ConsiderYourAudience2. TalkWithSomeoneInsteadofAboutThem3. ConfirmthatYouUnderstandWhatSomeoneisSaying4. KnowtheBoundariesofWhat'sAppropriatetoTalkAbout5. CommunicateRespectfullyDuringDisagreements

Contents:







TheRespectfulSupervisor:IntegrityandInclusionDVDPRICE795.00Euro

PRICE795.00EurDuration:12minutes

Benefits

• Helpssupervisorsseetheirroleinadiscrimination-freeworkplace• Remindssupervisorstobuildpeopleup(nottearthemdown)• Encouragessupervisorstoembraceinclusionandcollaboration

Supervisorshavemanyresponsibilities.Andthemostimportantandimpactfulresponsibilityofallisthetaskofcreatingaworkplacebuiltonrespect,integrity,andinclusion.Asupervisor'sabilitytocreatesuchanenvironmentdependsontheirpersonalself-awarenessandindividualcommitmenttosettingtherightexampleandhonoringthecontributionofeveryemployee.

TheRespectfulSupervisor:IntegrityandInclusionopenswithanexplorationofintegrity.Itexplainshowmaintainingapositive,productiveworkplaceiscontingentuponthesupervisor'spersonalintegrityandcommitmenttoensuringthateverypersonisshowntheproperrespect.Thevideothenchallengesviewerstoidentifyareaswheretheymaynotbemodellingthebestbehaviorrelativetoorganizationalethicsandvalues.Thevideoalsoexplainswhatitmeanstobeinclusive,anddemonstrateshowthebestsupervisorscreateasenseofbelongingamongalltheiremployees.

SpecificLearningObjectivesInclude:

1. Understandyourroleinpreventingharassmentanddiscrimination2. Beawareofunconsciousbiasandmicroinequities3. Don'tbeabully4. Actethically5. Beinclusive


Supervisorsareinspiredtoleadwithsincerityandintegrityandencouragedtobefair-mindedandinclusive.Theyarealsoremindedthatwhileemployeesaredesperatetoworkforsomeonetheyrespect,thiscanonlyhappenifthesupervisorfirstshowsrespecttothem.

Contents:







TheRespectfulSupervisor:MotivatingandRetainingEmployeesDVD

PRICE795.00Euro

Duration:11minutes

Benefits

• Remindssupervisorsthatitiscrucialtomakeemployeesfeelvalued• Showshowsupervisorscandemonstratecommitmenttosuccess• Explainstheimportanceofconsistent,two-waycommunication

Employeesequaterespectwithactionsonthepartofthesupervisorthatsay,"Youareavaluedmemberofthisteam.HowcanIhelpyoubesuccessful?"Yetinarecentstudy,morethanhalftheemployeespolleddidNOTthinktheirbossesshowedthistypeofrespect.Thetopreasonscitedwerethatthesupervisor:didn'tinteractenoughwiththeteam;didn'tcommunicatewell;ordidn'tknowenoughabouttheworktheemployeewasdoing.Thisvideoimprovesemployeemotivationandretentionbyteachingsupervisorsfivebehaviorsthatconveytherespectworkersseek.

Thedegreetowhichanemployeeismotivateddependsinlargepartonhowtheyfeelthey'rebeingtreated.Thosewhofeeldisrespectedtypicallybecomedemoralized;theyarelessproductive,lessengaged,andmorelikelytoquicklymoveontootherjobs.Allofwhichimpactsthebottomline.

TheRespectfulSupervisor:MotivatingandRetainingEmployeestacklesthisissuebyrevealingsomeofthebestwayssupervisorscanconveyrespect:payingattentiontoemployees,engagingtheminregularcommunication,anddemonstratingcommitmenttoemployeewell-beingandsuccess.

Specificlearningpointsinclude:

1. Haveregularone-on-onemeetingswithemployeeswhereyoucommunicateexpectations,solveproblems,andgivefeedback(bothpositiveandnegative)

2. Providetoolsandtraining3. Showconcern


4. BetheBoss(inaproductive,professionalmanner)5. Stay"intheknow"aboutemployees'duties

Viewersareremindedthatwhensupervisorsinvestthemselvesindevelopingteammembers,thoseteammembersthriveandthewholedepartmentperformsatahigherlevel.

Contents:






RespectfulWorkplace:ItStartsWithYouDVDPRICE795.00Euro

Duration:15minutes

Benefits

• Breaksthelargerandsometimesabstractconceptofrespectintoeasilyrecognizedbehaviors• Showshowan"inclusion"mindsetmaximizesthecollectivepotentialofeveryone• Reducesthethreatofharassmentanddiscriminationwhileimprovingcommunicationandmorale

Intoday'sorganizations,theword"respect"isusedalot.Butwhatdoesrespectlooklike?Whatdoesitsoundlike?Howdopeopleknowitwhentheyseeit?Andhowcanorganizationsmakeitacentralpartoftheirpathtosuccess?


TheRespectfulWorkplaceexploresthistimelylearningchallengethroughtheintroductionof4importantskillpoints.Wrong-wayscenesdepictthenegativeimpactofdisrespectwhileright-wayscenesinspirepositive,respectful,inclusivebehavior.

Today'sworkplaceisavibrantmeltingpot…anever-changingmixofco-workers.And,whileemployeesmayvaryintermsoftheircomfortlevelwithchangeanddiversity,theymustallembraceonesimpletruth:theorganizationwillsucceedonlywhentheuniqueskillsandexperiencesofallindividualsarerespected.

Thekeytobuildingthiskindofworkplaceliesinensuringthateachandeveryindividualunderstandstheparttheyplayintheprocess.Thisprogramcombinesdramaticvignettesandhelpfulonscreenhoststoillustratefourthingsindividualsmustdotoensurethattheirworkplaceisrespectfulandinclusive:

1. AvoidClearlyDiscriminatoryorIntolerantBehavior2. RespecttheUniquePerspectiveandKnowledgeEachPersonHastoOffer3. ActinWaysThatBuildPeopleUp,NotTearThemDown4. LetGooftheBeliefThatYourWayisAlwaysRight

Employeesaretaughtthatwhiletheydon'tneedtobebestfriendswitheveryoneontheteam,theymustrespecteachother,appreciatetheirdifferencesandlookforthevaluethateachpersonbringstotheoverallgroupeffort.

Contents:







SpeakingEffectivelyToOneorOneThousandDVDPRICE995.00Euro

Duration:24minutes

Inawell-knownstudy,3,000peoplewereaskedwhatfrightenedthemmost.Thenumberoneanswerwas—publicspeaking.Thisentertainingfilmgivesviewerstheskillssoneededforconfidentcommunicationwithaudiencesofoneoronethousand.

HostSteveLandesberg,oftheBarneyMillerTVshow,andateamofactorsshowthemostcommonwaysspeakerscanbotchapresentation.Thentheyshowthefourmaincomponentsofeffectivespeakingforanaudienceofanysize.

Thisvideoprovesthattheabilitytospeakeffectivelyisoneofthemostpowerfultoolsforpersonalandprofessionalsuccess.Andbecausepeoplewhospeakeffectivelyareperceivedasleaders,theimportanceoftrainingallmembersofyourorganizationinthetechniquespresentedherecannotbeoverstated.Byshowingthisfilmtobothmanagementandtheworkforce,you'llhelppeoplebuildbetterrelationshipswithcolleaguesandcustomerswhilegreatlyenhancingthequalityofcommunication,creativity,productivityandtheveryimageofyourorganization.

• Whatcausespublic-speakingfearandhowtoavoidit• Therolesofappearanceandbodylanguage• Howtomosteffectivelycommunicateyourmessage

Employeesaretaughtthatwhiletheydon'tneedtobebestfriendswitheveryoneontheteam,theymustrespecteachother,appreciatetheirdifferencesandlookforthevaluethateachpersonbringstotheoverallgroupeffort.

Contents:




Leader'sGuide



StressIsaGiftDVDPRICE395.00Euro

Duration:4minutes

Itturnsoutthatalittlebitofstresscanbegoodforyou!

StressisaGift,ameetingopenerfromCRMLearning,willchangethewayyouthinkaboutthechallengesofwork–andlife–forever.Whilechronicstresscancertainlybedetrimental,thisfour-minutevideovividlyillustrateswhynatureintendedallofustofaceadversityfromtimetotime.Itdemonstratesthatstresscanserveapurposeandsparksdiscussiononstressanditsmanifestations.

ThevideotakesyouinsidetheBiosphereproject,aglass-walleddomeintheArizonadesertwherescientistsmonitoredhundredsofvarietiesofanimalsandplants.Theydiscoveredthatwithoutthestressofoccasionalwinds,sturdyAcaciatreesfailedtodevelopthespecializedbarknecessarytogrowstrong.

Participantsarelefttopondertheirownstresspatterns.

• Dotheyavoidchallenges,therebymissingoutonchancestolearnandgrow?


• Dotheyputthemselvesinsituationswherethereisexcessivestress?• Or,dotheyfeeltheyhaveachievedahealthybalance?

StressisaGiftcomeswithaleader'sguidefilledwithideasforusingthiscompellingmessageinavarietyoftrainingsettings.It'sanempoweringwaytoopenameeting–orgiveanygroupnewenergytotakeontheday.

Contents:



Leader'sGuide




SupervisorToolkitDVDPRICE1095.00Euro

Duration:82minutes

Alibraryof90videoclipsonvariousaspectsofsupervision,plusacomprehensiveguideforusingtheclipsinanumberofinnovativeways.

Designedformaximumflexibility,TheSupervisorToolkitprovidesyouwithhigh-qualityvideovignettesthatyoucaneasilyincorporateintoyourowncustomtrainingcourses.TheclipsaredrawnfromCRM'slibraryofbest-sellingprograms.Eachvignette/cliprunsanywherefrom20secondsto3minutesanddepictsacommonworkplaceinteractioninvolvingasupervisorandusually,asubordinate.SuggestionsareprovidedintheLeader'sGuideforusingtheclipstodrawoutspecificlessonsonsupervision.

The90clipsintheToolkitareorganizedintothefollowingsupervisoryskillcategories:

• HiringandBuildingYourTeam• Planning,Prioritizing,andDelegatingTasks• CoachingandTraining• Motivating,EncouragingandGivingPositiveFeedback• BuildingTrustandShowingRespect• HandlingConflict• PerformanceAppraisals• DisciplineandGivingConstructiveFeedback

Clipsareprovidedintwoformats:


• Format1:Theclipisintroducedwithsomebriefnarrationtosetupthesceneandgiveaverygeneralideaofwhattolookforinthevignette.Astheintroductorynarrationplays,keyphrasesandwordsarehighlightedthroughon-screengraphics.Theclipfollows.

• Format2:Theclipplayswithoutanyset-upnarration.TheLeader'sGuidegivescontexttoeachclipineachofthesupervisoryskillcategories,suggestswhereandhowtousetheclipsandexplainshowtocombineclipsformaximumimpact.Discussionstarterquestionsandactivitysuggestionsarealsoincluded.

Contents:

DVD



TakingChargeofChange,RevisedDVDPRICE1095.00Euro

Duration:18minutes

Teachindividualemployeestheskillsnecessarytounderstandandsupportchangeinitiatives.Bylearningtorecognizeandaddresstheinternaltransitionsassociatedwithanychange,individualsarebetterabletoguidethemselvesproductivelythroughorganizationalchange.

Thisupdatedversionofourbestsellerfeaturesvignettesinavarietyofindustries:manufacturing,white-collarbusiness,healthcare,governmentandeducation,plusmanymore"how-to"applicationsthantheoriginal.

Stunningvisualimagesfeaturearookieskydivermakinghisfirstsolojump...apowerfulmetaphorfortheleapwetakeintotheunknowneachtimeweexperienceachangeinourownworklives.

Developusefulstrategiesformovingthroughworkplacechange:

• Differentiatebetween"change"and"transition".• Discoverthethreestagesofchangetransition.• Identifywhichofthethreestagesofchangeismoredifficultforyouandwhy.• Learnhowcausesorconditionsaroundachangecaninfluenceone'sneedsthroughthetransition

thatfollowsit.• Understandhowandwhyeachpersoninaworkgroupmayexperiencetransitionstagesdifferently.• Recognizetheroleofcommunication(withinteams,betweenteams,andbetweenmanagement


levels)inthetransitionprocess.Theworkplacevignettesprovideviewerswitharealisticlookatthetypesofchangesweexperienceatwork,andthestepsyoucantaketohelpmanageourresponsetothosechanges.

Contents:






TakingChargeofChange,HealthcareVersionDVDPRICE695.00Euro

Duration:20minutes

Benefits

• Helpshealthcareworkersunderstandthechangeprocess• Providespracticaltoolsforefficientlytransitioningfrom"old"to"new"• Enablestheorganizationtoexperiencelessresistancetonewinitiatives

Changeoftenproducesfearandresistance.But,withthepropertoolsandattitude,changecanbeamoraleandconfidence-buildingexperience.Thethree-stepmodelpresentedinthisvideoprogramhelpshealthcareworkersletgoofthepast,dealwithuncertaintyandgetenergizedbyfuturepossibilities.

Overthepastfewdecades,thehealthcareindustryhasundergonemassiveamountsofchange.And,there's


noendinsight.Healthcareworkersateveryleveloftheorganizationareconstantlybeingaskedtoadoptnewtechnologies,newskillsandnewattitudes.

Ashumanbeings,employeestendtopreferthefamiliarovertheunknown.So,theyseeorganizationalchangeasaprofoundchallengetheyarenotemotionallyequippedtohandle.Thisfilmisacriticallyneededtoolforteachingindividualshowtounderstandchange,embraceitandmakeitworktomaximumadvantage.Emotionallyengagingvignettes,combinedwithasimplethree-stepmodel,inspirepeopletoovercometheirresistancetochangeandseeitasanopportunityforpersonalgrowth.

Viewerswilllearnto:

• Followasimplemodelfortransitioningthroughthe3stagesofchange("endings","theneutralzone"and"beginnings")

• Abandonlimitingthoughtpatternsandself-images• Getexcitedbynewinitiativesratherthanbevictimizedbythem• Embracecooperationandproductivityduringchange

Contents:



Leader'sGuide




TeamBuilding:WhatMakesAGoodTeamPlayer?DVD

PRICE895.00Euro

Duration:20minutes

Tothriveintoday'sbusinessclimate,organizationsdependonteamstodevelopnewproducts,achievecostreductions,improvequality,increaseproductivityandsolveproblems.Thisrequiresthatteams,andthemembersofteams,achievequalityoutcomesfasterandmoreeffectivelythaneverbefore.That'sthegoalofthisinsightfulfilm,whichfocusesontheteamplayerasthecornerstoneofaproductiveandsuccessfulteam—andhowteamplayerscancomplement,challengeandinspireoneanothertonewperformanceheights.

BasedontheprinciplesdevelopedbyGlennM.Parkerinthebest-sellingParkerTeam-PlayerSurvey,thisfilmshowsindetailthefourprimaryteam-memberstylesinaction—thecontributor,thecollaborator,thecommunicatorandthechallenger.Theobjectistomakethemostofeachteamplayer'suniqueperspective.Toaccomplishthisgoal,teamplayersmustlearntoidentifytheirownstyleandthestyleofotherteammembers,avoidcarryingtheirstyletoofar,learntoacknowledgethevalueofothers'styles,usetheappropriatestyletomaximumteamadvantage,andlearntoswitchtheirstylewhenitsuitstheneedsoftheteam.

Participantswillbeabletoidentify:

• Fourdistinctteam-playerstylesandrecognizehoweachstylecontributestoateamandcanpotentiallyhinderateam

• Fivestrategiesforbecomingabetterteamplayerandmaximizingtheteam'seffectiveness


• ThepersonalandorganizationalbenefitsofbecomingbetterteamplayersandteamleadersContents:



Leader'sGuide



TeamworkInCrisis:TheMiracleOfFlight232DVDPRICE1095.00Euro

Duration:20minutes

Benefits

• Showswhatteamworkcando• Buildsteamcohesiveness• Helpsgroupsovercomeadversity

Organizationalteamsneedeveryonecommittedtoaplan,pullingtogethertoachievegoals,communicatingvitalinformationandexecutingassuccessfullyaspossible.Thispowerfulprogramshowshowitsdoneunderthemoststressfulofsituations...andgivesinsightsintohowtobecomeahighperformingteamundernormalcircumstances.


Thispowerfulvideoprogramshowshow,whatstartedoutasaveryordinaryevent,turnedintoacatastrophicsituationwhereteamworkhelpedachieveamiraculousoutcome.

UnitedAirlinesFlight232wasonaroutineflightwhenoneofitsprimaryenginesfailedandtheplaneexperiencedthecompletelossofhydraulicpower—asituationsodire,itwasdoubtfulanyonewouldsurvive.CaptainAlHaynesandhisflightcrewmanagedtobringtheplaneintoSiouxGatewayAirportwheretheoutcomewasfarbetterthanexpected.Whilesomepassengerswerelost,184survivedasaresultofteamworkbythedisasterpreparednessoftherescuecrewsontheground,theflightcrewintheair,andtheairtrafficcontrollers,whoworkedtogethertoachieveresultsthatinallrespectsbeattheodds.

Theprogramexaminestheseimportantissues:

• Preparation–Areyoureadyforwhatyouexpecttohappen?Whataboutwhatyoudon'texpect?

• Luck–Misfortunecanstrikeatanymoment.Isyourteamwillingtocreateitsowngoodluck?

• Cooperation–Howwouldyoucooperatewithoutdepartmentalboundaries?Whenacrisisoccurs,therewon'tbeanyboundaries.

• Communication–Howwouldyoucommunicateifyourgoalsdependedonit?Theydo,soclearcommunicationiscritical.

• Execution–Takeagoodlookatyourteam's"snapshot".Doyoulikewhatyousee?

Contents:







VerbalCommunication:ThePowerOfWordsDVDPRICE895.00Euro

Duration:22minutes

Poorcommunicationcancreatechaosintheworkplace.Thepointisclearlyillustratedasthisaward-winningvideovisitsanewsroomandahospitalwheremiscommunicationreigns.Weguaranteeyouwon'tforgetthelessons.

Thecomplexitiesofverbalcommunicationareexplainedfromthissimpleperspective:theveryreasonforcommunicationistobeunderstood.Togetpositiveresults,speakersneedtounderstandtheeffectoftheirwordsonothers.Listenersneedtounderstandwhattheyhearbyavoidingquickjudgmentandmisinterpretation.Withthisvideo,viewerslearnthefivecriticalelementsofsuccessfulverbalcommunication,andtheskillsforadheringtothem:Bearesponsiblespeaker,Chooseclearlanguage,Choosetherightenvironment,Beareceptivelistener,andPracticefeedback.

Thisvideoprogramhelpstrainersteachpeoplehowtospeakandlistenresponsiblyforessentialresults:qualityofproduct,moreerror-freeefficiency,higherproductivity,smootherperformanceandbetterhumanrelationships.Aftermorethanadecadeasabestseller,thisvideoandleader’sguidewasupdatedwithanewinfusionoftrainingpowersoneededfortheeraofempowerment,diversitymanagementandtotalquality.


• Goodverbalcommunicationisn'tautomatic:wemustworkhardatit• Thefivecriticalelementsofsuccessfulverbalcommunication,andhowtoapplythem• Theartofresponsiblespeakingandresponsiblelisteningtoachievemutualunderstanding

Contents:



Leader'sGuide,Downloadablematerialswillbeemailedafterordercompletion



WAYMISHDVDPRICE995.00Euro

Duration:18minutes

Benefits

• Developsfront-lineserviceskills• Buildscustomer-friendlyattitudes• Helpscompaniescompete

Nothingismorefrustratingforcustomersthanwhentheyaretryingtodobusinesswithyourorganizationandtheyarethwartedbyserviceproviderswho:

• areunfriendlyorjustplaindisinterested• arelessthanhelpfulwhenaquestionorproblemispresented• blindlyenforce"policy"withoutusingcommonsense

Thesearetheverybehaviorsbehinda"WAYMISH"—asituationwhereacustomerwasreadyandwillingtogiveyoutheirmoneybutleftwithoutdoingso.OneWAYMISH=Onelostcustomer(andallthefuturerevenuetheyrepresent)!

ThrougharealityTVapproachthatisbothfunnyandtimely,thisprogramrevealscustomerservicerepsinavarietyofsettingswhoareinadvertentlydrivinggoodcustomersaway.Havingbeencaught"intheact",


eachgetsachancetoseethemselvesthewayothersseethem.Theshow'sfolksy,straight-talkinghostthencoachesthemonattitudesandbehaviorsthatsatisfycustomersandkeep"WAYMISHes"fromoccurring.

Skillspointsinclude:QuicklyAcknowledgetheCustomer,CoachEachOther,FindaWaytoSayYES,ListenCarefully,FixItontheSpotandItISYourJob!

TheSupervisorShowcomponentplaysoffthemainWAYMISHshowandhelpssupervisorsseetheroletheyplayinsupportingtheirfront-lineemployeesandpreventingWAYMISHes.

Contents:






We'reOntheSameTeam,Remember?DVDPRICE1095.00Euro

Duration:20minutes

Whatcanamere20videominutesdotohelpallemployeestakeahardlookattheirownperformance,operateasteamplayersandunderstandthesupremeimportanceofsatisfyingcustomers?Plenty.

Infact,novideotrainingprogramhaseverdonesomuchforsomany.We'reontheSameTeam,Remember?isoneoftoday'smostversatileandimportantteachingtools.


Itdramatizesstrikingexamplesofhowmuchcanbelostwhenemployeesarecareless,don'tpulltogetheranddon'tputthecustomer'srealneedsfirst.Asthealltoofamiliardramaunfolds,participantsseehowlisteningtoclients'needsandexpectations,clarifyinginter-andintradepartmentaltaskswhenservicingthecustomer,andbeingavailableandresponsiveareallcrucialtokeepingcustomersfromgoingelsewhere.

Theendingisleftopen-endedsothatviewers'imaginationsarechallengedandthegroupcanbelefttodiscuss:

• Whyefficientteamworkhaseverythingtodowithcustomersatisfaction,jobsatisfactionandcompanysurvival

• Whyeveryemployeeineverydepartmentmustfocusontheneedsofthecustomer.Contents:



Leader'sGuide,ParticipantWorkbook


ProducedbyCRMLearning..

WhattoDoWhenConflictHappensDVD

PRICE1095.00Euro

Duration:21minutes

Whatcausesthemoststressacrossalloccupations?Theinterpersonalconflictsweexperienceonadailybasis.Giveyouremployeesamemorable,easy-to-implementwaytostaycalmandproductivelyworkthroughissueswithco-workers.


Noonelikestodealwithconflict,butthetruthofthematteristhatwemust.Problemsthataren'tdealtwithtendtofesterandspreadintootherareasandrelationships.

Thisprogramacknowledgesthatit'sdifficulttoconfrontsomeonewho—inouropinion—isbehavinginawaythatisdisruptive,unprofessionalorself-serving.Itpresentsasimple4-stepapproachthathelpsindividualscollecttheirthoughtsandinitiateresolutioninthemostproductivewaypossible.

WhattoDoWhenConflictHappensintroducestheC.A.L.M.model:

• C–CLARIFYtheissue• A–ADDRESStheproblem• L–LISTENtotheotherside• M–MANAGEyourwaytoresolution

WhatmakestheC.A.L.M.approachuniqueisthefirststage-CLARIFY,whereemployeesstepbackandthink.Theyrationallyexaminewhat'shappening,whytheyfeelthewaytheydo,whattheotherpersonmightbefeelingandwhattokeepinmindastheyaddresstheissue.

Allfourstagesofthemodelaredepictedinthevideoprogramwhilevariousstories,setinavarietyofworkplaces,playout.Anaddedvignetteshowshowto"scaleback"theC.A.L.M.modelwhenthereisn'ttimetousethefullapproach.

Note:Workshopmaterialscontainamodulethatcanbeusedforleadershipdevelopment.Thismodulehelpsmanagersandsupervisorsaddressconflictsthatindividualssimplycan't(orwon't)resolveontheirown.VideoclipsandroleplaysareusedtoteachthedifferencebetweenMentoring,MediatingandMandating--aswellaswhentouseeachstyleofintervention.

Contents:







WhenTheCoachIsYou!DVDPRICE895.00Euro

Duration:18minutes

Thesedays,coachingisn'tonlytheresponsibilityofthemanager.Anyteammembermaybecalledupontocoachacoworker.Thisvideowalksviewersthroughthepracticalstepstoincreasingsuccessforcoachesandlearnersinanyorganization.You'llvisitanaccountingoffice,afactoryandservicecenterasworkersresistandstumblethroughthecoachingprocess,finallylearningtocreatepositiveoutcomes.

Thisimportanttrainingtoolexplorestheperspectiveofbothcoachandlearner.YouwillwatchpurchasingadministratorWestrytomovePeggyfromone-on-onevendororderingtoanonlinepurchasingsystem.HisincompletecoachingresultsinanorderingsnafuonPeggy'spart.Ultimatelytheylearntoworktogethertomakethecoachingprocesssuccessful.

Inthefactory,shopforemanMichelleenlistsHectortohelpacoworkerincreaseproductivity.Hector'snottookeenonlosinghisowntimeonthelinebutintheendseesthatteachingArnoldwhathehaslearnedovertheyearsnotonlyimproveshiscoworker'sskillsandefficiency,butincreasestheentireshop'sproductivity.

Attheservicecenter,veteranservicerepresentativeToddisnonetoopleasedtohaveafreshmanrepassignedtocoachhimoncalls.HisdefensivenessandstubbornnessmakeitdifficultforhimtotakeVicki'ssuggestionsbutVicki'scoachingallowshimtoseehowhistechnicalproficiencycouldbebalancedwithagreatersensitivitytowardclientneeds.

Youwillwatchtheevolutionoftheseencounters,skippingfromonescenariotothenextaseachpairillustratestheskillsnecessaryforsuccessfulcoaching.


Viewerswillexplorehowto:

• preparethelearner• demonstrateforthelearnertheskillsdesired• establishandmaintainapositivecoachingatmosphere• letthelearnerperformhis/hernewlylearnedskills• followup

Contents:



Leader'sGuide



WorkingwithYouIsKillingMeDVDPRICE1095.00Euro

Duration:23minutes

Benefits

• Helpspeopledealwithdifficultco-workers• Reducesstress-relatedproblems• Improvesinterpersonalrelations

We'veallworkedwithsomeonewhomakesworkimpossible.Butitdoesn'thavetobethatway.Thispowerfulvideoprogram,basedonthenationalbest-sellingbook,teacheshowtounleashyourinnerstrengthstotameatoxicco-worker.


Fromchroniccomplainerstoidea-stealers,boundarypusherstojustplainjerks,atoxicco-workercanruinyourday–andyourlife!

Everyone–includingtheluckyfewwho’veneverhadtoworkwithadifficultperson–willbenefitfromthisprogram.Itbrilliantlyportrayshowemployeesonanycareerpathandatanylevelofanorganizationcanbeundonebyaproblemco-worker.Theamountoftimespentworrying,avoiding,ragingandobsessingovertoxicemployeescanaffectperformanceonthejobandpeaceathome.

WithauthorsKatherineCrowleyandKathiElsterashosts,thisvideoprovidestheantidote,showingexactlyhowtotakeresponsibilityforaddressingtheproblemandputastoptoitall.Itshowsemployeeshowto"unhook"fromdifficultsituationsinfoursimpleways:Physically,Mentally,VerballyandWithaBusinessTool(memo,email,etc.).


• examinehowtheirownreactionscanenablethesituation.• internalizeaseriesofprovenresponsestoproblembehavior.• reinforcethemessageiftheproblembehaviorreturns.

Contents:







HumanResourcesDVDCombo-Pack(DS)

PRICE1,741.00Euro

Prepareyourteamtohandlechallengingworksituationsfromhowtoperformeffectiveon-the-jobtraining,tohandlingconflictsandworkplacestress.Helpyouremployeesunderstandhowtohandlediversity,discrimination,andsexualharassment.Also,helpyouremployeesrecognizepotentialsubstanceabuseandhowtohandleviolenceintheworkplace.

This9DVDCombo-Packincludes:

• AdultLearning• ConflictManagement• DiscriminationintheWorkplace• DiversityintheWorkplace• OJTMentor• SexualHarassmentAwareness• StressManagementandPrevention• SubstanceAbuseAwareness• ViolenceintheWorkplace


Duration:5.4Hours(3.75hoursofvideo+1.6hoursoftesting)

PLEASENOTE:AllDVDsincludealinkprintedontheinsidecoverforcustomerstodownloadprintabletestsandotherdocuments.

ProducedbyConvergenceTraining

AdultLearningDVD(DS)PRICE229.00Euro

Peoplelearninavarietyofdifferentways.Thatiswhyitiscriticaltounderstandthebasicsofadultlearningwhentrainingpeopleatwork.Thiscourseexplainshowpeoplelearnandlistsspecificprinciplesofadultlearning.Italsocoversdifferentlearningstylesandtheimportanceofactivelearning,explainshowinformationisstoredinandlaterretrievedfromthebrain,andgivestipsforaidingthatprocess.

TopicsCoveredinThisCourse:

• Definitionof"learning"and"training"• Adultlearningprinciples• Differentwaystrainerscanmakeiteasierforpeopletolearn• Howpeopleperceive,store,andretrieveinformation

Duration:20Minutes(12min.video+8min.test)




ConflictManagementDVD(DS)

PRICE229.00Euro

Whenpeopleworktogether,therewillinevitablybedisagreements.Someofthesedisagreementsareminor,butsomecanturnintomajorconflicts.Ifconflictsarenotresolved,theycanleadtolong-termtensionandunhappinessamongstemployees.ThiscourseillustrateshowtoresolveconflictsusingtheSLOWmethod,reasonsfordifferentpointsofview,andtipsforface-to-facecommunication.Followingtheideasinthiscoursecanhelpyourteamuseconflictsituationsasanopportunitytosolveworkorpersonalproblems,andthereforebecomemoreproductiveandunified.


• Whatworkplaceconflictis• Thepositiveandnegativeaspectsofworkplaceconflict• Howpeoplecommunicate• Howtoworkwithotherpeopletoresolveproblems• Whentoinvolvesupervisors• Thebesttypeofinteractionsforresolvingconflictsandavoidingmisunderstandings





DiscriminationintheWorkplaceDVD(DS)PRICE349.00Euro

00,000chargesofworkplacediscriminationarefiledeveryyear.Workplacediscriminationistheunfairorillegaltreatmentofapersonbasedontheirrace,color,religion,sex,nationalorigin,age,ordisability.Discriminationamongstemployeescancontributetoahostileworkenvironmentandnegativecompanyculture,leadingtolowerefficiencyandhighemployeeturnover.Thiscourseraisesawarenessbydiscussingthecivilrightslawsprotectingpeoplefromdiscrimination,thetypesofdiscrimination,andhowdiscriminationcanaffecttheworkplace.


• Civilrightslaws• Discriminatorypractices• Typesofworkplacediscrimination• Theimpactofdiscriminationontheworkplace• Recognizinganddealingwithdiscrimination• Penaltiesanddisciplinefordiscrimination





DiversityintheWorkplaceDVD(DS)PRICE349.00Euro

Diversityisacknowledging,accepting,andrespectingdifferencesamongpeople.Thesedifferencescanincludeage,class,race,andgender.Companiescanincreasetheircreativityandopennesstodifferentideasbybuildingandencouragingadiverseworkforce.Thiscoursecoversthedefinitionandbenefitsofdiversity,thechallengesinadiverseworkplace,andhowemployeescanbeproactiveandpositiveonadailybasistopromotethedifferencesbetweenworkers.


• Globalizationanddiversity• Severaltermsassociatedwithdiversity• Somefactsaboutworkforcediversity• Thebenefitsofdiversity• Thechallengesofdiversity• Proactivebehaviorstopromotediversity• Theroleofworkplacesensitivitytraining





OJTMentorDVD(DS)

PRICE229.00Euro

On-the-jobtrainingprogramscanbeveryproductivewhenproperlystructured.ThiscourseprovidestipstohelpmakepeoplemoreeffectiveOJTmentors,includingexplainingthestructureofanOJTteam,providingfourquestionstoaskbeforetrainingbegins,stressingtheimportanceofatrainingplan,givingtipsforbeingagoodmentor,explaininghowtoevaluatetheOJTmentorandprogram,andmore.


• Fourquestionstoaskbeforecreatingatrainingprogram• Definitionof"performancegap"and"trainingplan"• Traitsofasuccessfultrainer• CharacteristicsofeffectiveOJTprograms• CommonreasonswhyOJTprogramsfail





SexualHarassmentAwarenessDVD(DS)

PRICE229.00Euro

In2010,morethan11,000sexualharassmentclaimswerefiledwiththeUnitedStatesEqualEmploymentOpportunityCommission(EEOC).TheEEOCstatesthatitisillegaltoharassaperson(anapplicantoranemployee)becauseofthatperson'ssex.Sexualharassmentcanincludeunwelcomesexualadvances,requestsforsexualfavors,andotherverbalorphysicalharassmentofasexualnature.Thiscoursedefinestheterm"sexualharassment"andexplainsthedifferentformsitcantake.Italsodelvesintothenegativeeffectssexualharassmenthasonbothanindividualandontheworkplaceasawhole,andsuggestsappropriateresponsestosexualharassment.


• Definitionsofsexualharassment• Differenttypesofsexualharassment• Effectsofsexualharassment• Howtorespondtosexualharassment

Basedon:

• OSHA29CFR1604.11:SexualHarassment• CivilRightsActof1964:TitleVII• U.S.EEOCpolicies





StressManagementandPreventionDVD(DS)

PRICE349.00Euro

Employeesconstantlyencounterconflictswithbosses,changingresponsibilities,financialpressuresandmanyothersituationsthatcanleadtostress.Workplacestresscannegativelyaffectacompanyduetodecreasedattendance,proficiency,andproductivity.Thiscoursewillhelpworkersidentifypotentialstressfulsituations,becomeawareoftheeffectsstresscanhaveontheirhealth,relationships,andcareers,aswellaslistwaystomanagestress.


• Currentstatisticsabouttheimpactofstressintheworkplace• Positiveandnegativeaspectsofstress• Typesofstressors• Symptomsofstress• Stressandworkperformance• Whenstressisoutofcontrol• Techniquesformanagingstress





SubstanceAbuseAwarenessDVD(DS)

PRICE349.00Euro

Drugaddictioniswhenanindividualisinvolvedincompulsivedrugseekinganduse,regardlessofanynegativehealthorsocialconsequences.Thiscompulsivedrugusecancauseemployeestobemorelikelytomisswork,belessproductive,orevenbeinvolvedinon-the-jobaccidents.Thiscourseraisesawarenessbydiscussingtheeffectsofdifferenttypesofdrugsandalcoholaswellashowtorecognizeanddealwithsymptomsofabuse.


• Theriskfactorsandprocessofaddiction• Theimpactofaddictionintheworkplace• Themostcommontypesofabuseddrugs• Recognizingthesymptomsofaddiction• Workplacedrugpoliciesandtesting• Helpinganemployeeovercomeabuseandaddiction• Commontypesofaddictiontreatment





ViolenceintheWorkplaceDVD(DS)

PRICE229.00Euro

EveryyearintheU.S.,thereareanestimated2millionreportedcasesofworkplaceviolence.NIOSHdefinesworkplaceviolenceasanyactorthreatofphysicalviolence,harassment,orintimidationthatoccursintheworkplace.Itcanbeinstigatedbycriminals,customers,co-workers,orsomeoneyouhaveapersonalrelationshipwith.Thiscoursewillraiseawarenessoftheconsequencesofworkplaceviolenceanddescribehowtorecognizewarningsignssoyouandyourcoworkerscanavoidthesedangeroussituations.


• Dangersofworkplaceviolence• Typesofworkplaceviolence• Recognizingwarningsignsofworkplaceviolence• Riskfactorsthatincreasethelikelihoodofworkplaceviolence• Dealingwithangrypeople• Theimportanceofreportingthreateningbehavior





LeadershipatEveryLevelDVDPRICE289.00Euro

Duration:24Minutes

Imagineifallyourgoodmanagersbecamegreatleaders

Whenyouhaveleadersatalllevels,andnotjustatthetop,productivityclimbsandtheatmosphereimprovesthroughoutyourorganization.

Goodmanagementskillsareastart.Butthat'snotwhatmakesyoualeader.Whatmakesyoualeaderisthewillingnessofotherstofollowyou.Andthisrequiresrespect,admirationandmanyotherintangiblesthatgointotrueleadership.Fortunately,eventhoughnoteveryoneisa"bornleader,"everymanagerinyourorganizationhasthepotentialtobecomealeader.

Thisleadershiptrainingvideobeginsbydemonstratingfoursuccessfulmanagementstyles:direction,influence,collaboration,anddelegation.Itthenexplainshowyoursettingandyoursubordinatesdeterminewhichmanagementstyleismostappropriateforyoursituation--andtheneedtoadapttochangingcircumstances.

Ourdramaticsceneshelpyourecognizeleadershipbehaviorsatalllevelsofanorganization.You'lllearnhowtoexhibitleadershipbymakinggooddecisionsandkeepingyourownemotionsundercontrol.Andyou'lllearnthecriticalimportanceofpersonalintegrity.

Leadershiptakesmorethangoodmanagement.Andthere'snobettertimethanrightnowforyoutotakeittothenextlevel.

Leadersneedto:

• Takeinitiative.• Treateveryonefairly.• Embracechange.• Developtheirpeople.• Admittheirmistakes.• Buildcommunity.


ConflictsintheWorkplace:Sources&SolutionsDVD

PRICE289.00Euro

Duration:17Minutes

Constructivedisagreementcanaddvalue,asemployeescompromiseandreachbetterdecisionsbasedoninputfromothers.

Conflictbecomesdestructivewhenanger,jealousy,andotherstrongemotionsturnthefocusawayfromproblemsolvingandtowardpersonalattacks.Destructiveconflictcanruinrelationshipsamongworkers,interferewithproductivity,destroyteamwork,andcontributetoemployeeabsenteeismandturnover.

Whileacknowledgingcommonsourcesofconflict,thisentertainingvideoprovideseightspecific,reliablesolutions:skillsthathelpyouputasideyourdifferences,controlyouremotion,andmoveforward.

ItistruethattherearemanythingsyouCAN’Tcontrolwhenyouaredealingwithyourcoworkersorcolleagues.Butthereareskillsyoucanlearntokeepdisagreementsconstructiveandresolveconflictsinapositiveway.Themostimportantthingtokeepinmindisthatresolvingconflictisnotaboutonepersonprovingtheotherpersonwrong.ResolvingconflictisaboutworkingWITHtheotherpersontosolvetheproblemandmaintaintherelationship.

Thebottomlineisthattherewillalwaysbeconflict.Thesecretislearningtomanageitsuccessfully.Doingsoempowersyoutotakecontrolofyourlife—andcareer.

LearnTheseSolutions:

• Respondingwithempathy• Activelistening• Settingalimit• Findingsomethingtoagreewith• Using“I”languageinsteadof“You”language• Disengagingtocooloff• Appealingtomutualself-interest• Attackingtheproblem,nottheperson


WorkplaceEthicsDVD

PRICE289.00Euro

Duration:16Minutes

Ethicsmatter.It’snotjustthebigscandalsyouseeinthenews,butthesmalleverydaydecisionsthataddup,too.Infact,that’swhereyouneedtodrawtheline—withthelittlethings—beforeseriousdamageisdone.

Thisaward-winningemployeeethicstrainingvideofollowsfourrealisticscenariosthatdemonstratetheimportanceofbasicvaluessuchasrespectforothers,fairness,andhonesty.Anditteachesathree-partdecision-makingprocessthathelpsemployeesfindtheirwaytoasolutionevenincomplexsituationswheretherightanswerdoesn’tcomeeasily.

Employeeswilllearntorecognizebehaviorsthatmaydoharm,determinewhethertheyarepersonallyresponsibletotakeaction,andcomparepossibleoutcomestoselectthesolutionthatbestrepairstheethicalbreakdownwhileprotectingtheintegrityoftheorganization.

Employeesallsharetheresponsibilitytoactethicallyandtospeakupiftheyseecoworkersbehavingbadly.UsethistrainingDVDtoraiseawareness,provideaframeworkforethicaldecisionmaking,andhelpcreateacompanythatemployeescanbeproudof.


ProfessionalEmailEtiquetteDVDPRICE259.00Euro

Duration:26Minutes

Avoidembarrassingerrorsandmakeyourbestimpressiononcustomersandcolleagues.

Emailisfastbecomingthepreferredmethodofcontactforsharinginformationandresolvingproblems.Theimpressionyouleavewithothersaboutthequalityofyourorganizationandyourownpersonalcompetencyislargelybasedonthecourtesyandprofessionalismofyouremailcorrespondence.

Learnabout:

• Emailetiquetteandbestpractices.• Openingsandclosings.• Properformattingandsubjectlines.• Grammarandpunctuation.• Writing“badnews”emails.• Emailcustomerservice.

Nomatterhowlongyou’vebeenusingemail,you’lllearnsomeveryimportantguidelinesinthisvideo—guidelinesthatwillprotectyoufromcatastrophesandensureyourmessagesareprofessional,everytime.


ProfessionalEmailEtiquetteDVDPRICE289.00Euro

Duration:22Minutes

Howoftenhaveyouaskedsomeonehowthemeetingwent,onlytohear:atotalwasteoftime!Yetmeetingscanbeapowerfulbusinesstool,bringingpeopletogethertosolveproblems,shareideas,orfocuseveryone'seffortsonacommongoal.

Sohowdoyougofrom"totalwasteoftime"to"powerfulbusinesstool"?Bytrainingyouremployeesontechniquestoprepareandruneffectivemeetingsthatarefocusedandmeettheirobjectives.

Producedbyatalentedcastandcrew,thisbusinessmeetingtrainingvideostartswiththecommonpitfallsthatoftenderailmeetings.Thenyou’llseeprovenmethodsthatcanhaveadramaticimpactontheeffectivenessofyourorganization'smeetings.

You’lllearnhowbeingproperlypreparedallowsyoutoencourageengagementandteamworkwhilekeepingthemeetingontimeandontrack.Andyou’llseespecifictechniquesforavarietyofspecializedsituations,includingwebmeetings.

We'reallbusythesedaysandwecan'taffordtowasteourtimewithnonproductivemeetings.Usethisbest-sellingvideotolearnhowtorunameetingwell.Setacompany-widestandardformeetingsthatreachtheirgoals—andendontime.

Advancepreparation:

• Definespecificgoals• Createaclearagenda• Providematerialsupfront• Setexpectations

Meetingmanagement:

• Sticktoyouragenda• Guideparticipation• Controlproblemattendees• Endontime


BullyingandRespectintheWorkplaceDVD

PRICE289.00Euro

Duration:19Minutes

Haverespectandgoodmannersbeguntoslipinyourworkplace?Isrudebehaviorbecomingthenorm?

Bulliesoftenactjustundertheradar,denyingtheirhostileintentorshruggingofftheirbehaviorsashumorousorinsignificant.Yet,theconstanttensiontheycreate—andthewaytheirharmfulactivitiestendtobuildovertime—notonlydamagestheindividualtargetsoftheirbehaviorbutalsotheworkgroupasawhole.

That’swhyyouneedtobringbullyingoutintotheopen.Soyoucandealwithitdirectlyandputanendtoit.

InfivedramaticstoriestakingplaceinsettingsthatrangefromahospitaltoCityHall,victimsandwitnesseswillseehowtospeakupandchallengeacoworker’smean-spiritedbehaviorinastraightforwardwaythatearnsthemrespect.They’llalsolearntheydonothavetofacethisproblemalone.Iftheyarenotcomfortablechallengingabullyontheirown—oriftheydospeakupandthebehaviorcontinues—theycanreachouttosupervisors,HRorotherdesignatedresourcestohelpresolvetheissues.

Asforanybullieswhomaybewatching:thisvideoclearlyshowsthatmistreatingafellowemployeemakesyoulookbadintheeyesofothersandwillnotbetoleratedinyourworkplace.


WhenthePhoneRings:TelephoneSkillsforBetterServiceDVD

PRICE269.00Euro

Duration:20Minutes

Whenthephonerings,youremployeeshaveonlyafewsecondstosetatone.Tocommunicatethatyourcompanylistenstocustomersandgivesthemwhattheyneed-everysingletimetheycall.

Greattelephoneservicedoesn'thavetobeathingofthepast.EvenwiththeadventofemailandtheInternet,yourcustomersstillwanttobeabletocallsometimesandreachaliveperson.Andhowthatcallishandledstillmakesahugedifferencetothesuccessofyourorganization.

Thosewhoanswerthephonesarespeakingforeveryoneinthecompany.Makesuretheyhavetraining.

TeachtheABC'softelephonecourtesy:

• Customerserviceetiquette.• Takinganaccuratemessage.• Handlingtransfersandmultiplelines.• Voicemailandleavingamessage.• Problemcalls.


Harassment:Sex,Religion,andBeyondDVD-EmployeeVersion

PRICE389.00Euro

Duration:19Minutes

Everyemployeeneedstounderstandonebasictruth:arespectfulworkplaceismorepleasantandmoreproductiveforeveryone.

Thisaward-winningharassmenttrainingprogrambringsthismessagehome,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.

Inaseriesofcompellingstories,thisbroadcast-qualityfilmexplainsthelaw.Butitalsocapturestheimaginationandpersonalizesthevalueofinclusivenessbyshowingthepotentialharmthatcanbecausedbyunwelcomeconduct.TheEmployeeVersionfocusesontheirresponsibilitytotakeactionifemployeesexperienceorwitnessinappropriatebehavior—eitheraskingforhelporspeakingtotheharasserdirectlyiftheyfeelcomfortabledoingso.

Attorneymoderators,StefanieSchaefferandGregDehm,providecommentaryonthesestoriesanddiscusstheissuesfranklyandopenly.

ThiscomprehensiveharassmenttrainingprogrammeetsthehigheststandardsofKantolaProductions’prize-winningvideoline.Wefullyexpectviewerswilltaketoheartthepositivemessageofthisfilm—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!


ManagingEthicsDVD

PRICE289.00Euro

Duration:17Minutes

Thebenefitsofworkinginanethicalcompanyarewellknown.Thismanagingethicstrainingvideowillhelpyourmanagersandsupervisorsdevelopanethicalleadershipperspectiveinordertosustainacultureofintegrityamongallemployees.

ManagingEthicsreplaysthescenariosportrayedinitsaward-winningcompaniontrainingvideo,WorkplaceEthics,butthistimefromtheleader’spointofview,illustratingessentialmanagementskills.

Yourmanagersandsupervisorswilllearnhowtosharecorevaluesinwaysthatemployeescanpersonallyunderstand,livethevaluesthemselveseveryday,andtakeappropriateaction—byacknowledgingpositivebehaviororpromptlycorrectingethicallapses.

Ethicsshouldn’tbetakenforgranted.Withoutconstantattention,ethicalstandardscanbeweakenedbysmalldecisionsthataddup.ThisethicstrainingDVDgivesyourmanagersthetoolstheyneedtoupholdstandardsandprotecttheintegrityofyourorganization.


PerformanceAppraisals:GettingResultsDVD

PRICE269.00Euro

Duration:18Minutes

Effectiveperformanceappraisalsaddvaluetoyourorganization.Theymotivateyourtopemployeestodoevenbetter.Andtheytellunderperformersexactlywhatisexpectedandhowtoimprove.

Unfortunately,performanceappraisalsareoftenregardedasmereformalities.Performancereviewsaresometimesadministeredlate—orskippedaltogether.Clearguidancefallsbythewayside,andhalfheartedworkgoesunchallenged.

Inthisperformanceevaluationtrainingvideo,you'llfollowtwostorylines.Oneinvolvesasmallbusinesstakingstepstoformalizeareviewprocessforthefirsttime.Theotherpresentsalargecorporationattemptingtoenergizeanexistingsystem.Watchastwoverydifferentmanagersprepareforchallengingreviewmeetings—andseethemapplyskillsthatdefusetensionandachievethedesiredresults.

Thisperformancereviewvideoshowsthateffectivereviewscanincreaseproductivity,resolveproblems,andimproveworksatisfaction—bothforemployeesandtheirmanagers.

Managerswilllearn:

• Criticalelementstocoverinyourperformanceevaluationprocess.• Theadvantagesofstickingtoaregularschedule.• Theimportanceoffairnessandconsistency.• Thenutsandboltsofformatsandrecord-keeping.• Methodsofmotivatingthetopproducers.• Howtodealwithunderperformers.• Skillsfortheface-to-facereviewmeeting.• Thevalueofemployeefeedback.


WorkplaceViolence:TheEarlyWarningSignsDVD-EmployeeVersion

PRICE299.00Euro

Duration:17minutes

Workplaceviolenceisanissuethatcanaffectanyorganization,ofanysize,inanyindustry.Thistrainingvideotakesonthisimportanttopicwithoutsensationalizing,butbyapproachingthesubjectdirectlyandhonestly.

StephenWhiteisaleadingexpertonworkplaceviolence.Overthepasttwentyyears,Dr.WhitehasconsultedonthousandsofthreatcasesforFortune500companiesandotherorganizationsofallsizes,bothpublicandprivate.Inthisworkplaceviolencetrainingvideo,Dr.Whitedrawsfromhisexperiencestodispelsomeofthecommonmythsaboutworkplaceviolence,whileprovidingabetterunderstandingofwhatyoushouldbeawareoftohelpkeepyourworkplacesafe.

Theemployeeversiondetailsthetendistinctwarningsignsthatcouldforetellviolence.Itemphasizestheneedforemployeestospeakupandgethelpiftheynoticeanythingthatcausesconcern.


Harassment:Sex,Religion,andBeyondDVD-Manager'sVersion

PRICE389.00Euro

Duration:23Minutes

Managersneedtounderstandmorethanthebasicrightsandwrongssurroundingworkplaceharassment.Theyalsoneedahealthydoseofempathy—onethathelpsthemappreciatenotonlythebusinessimplicationsofmaintainingarespectfulworkplace,buttheemotionalaspectsaswell.

Withtop-qualityvideovignettesournewestaward-winningharassmenttrainingvideobringsthismessagetolife,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.

Demonstratingworkplacebehaviorsthroughaseriesofcompellingstoriesthatincludetoday’snewersocialmediatechnologies,thisbroadcast-qualitytrainingDVDexplainsthelegaldefinitionofharassmentandprovidesspecificexamples,whileexplainingtoyourmanagersthepotentialharmthatcanbecausedbyunwelcomeconductandtheirresponsibilityforpreventingit.Theywillreceivespecificinstructionsonstepstheyshouldtakeinmeetingtheseresponsibilities.

Managerswilllearnhowto:

• beawareofwhataffectstheirworkgroup,includingimproperuseofsocialmedia• periodicallyconductworkplaceaudits,lookingforinappropriateitems• respondtocomplaintsofinappropriatebehavior• conductinvestigationsorassistHR/legal,dependingonorganizationalstructure• informemployeesthatretaliationwillnotbetolerated.

Thisvideoportrayssupervisorswhostepinearly,beforeproblemsescalate.Anditemphasizesthethemethatarespectfulworkplaceismorepleasantandmoreproductive—which,intheend,makestheirjobeasier.Ourattorneymoderators,StefanieSchaefferandGregDehm,providecommentarythroughout,discussingtheissuesfranklyandopenly.

ThisnewvideomeetsthehigheststandardsofKantolaProductions’prize-winningtrainingvideoline.Your


managerswilltaketoheartthepositivemessageofthisDVD—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!

Harassment:Sex,Religion,andBeyondDVD-CaliforniaManagerVersion

PRICE389.00Euro

Duration:25Minutes

Allmanagersandsupervisorsneedtounderstandmorethanthebasicrightsandwrongspertainingtoworkplaceharassment.Theyalsoneedahealthydoseofempathy—onethathelpsthemseebeyondthelegalimplicationsofmaintainingarespectfulworkplacetoappreciatetheemotionalaspectsthatcanaffectmoraleandproductivity.AndCaliforniamanagersneedtounderstandthespecificresponsibilitiessetforthunderCalifornialaw.

Withtop-qualityvideovignettes,ournewestaward-winningharassmenttrainingvideobringsthesemessagestolife,showingthatbadbehaviorisnotOK—whetheritappliestosex,religion,oranythingbeyond…andwhetheritactuallycrossesthelineintoillegalharassmentornot.

Qualifiedtrainerscanusethisvideoaspartoftheirtwo-hourcoursethatmeetstherequirementsofCalifornia'sAB1825legislationforsupervisortraining.

Demonstratingworkplacebehaviorsthroughaseriesofcompellingstoriesthatincludetoday’snewersocialmediatechnologies,thisbroadcast-qualitytrainingvideoexplainsthelegaldefinitionofharassmentandprovidesspecificexamples,whileexplainingtoyourCaliforniamanagersthepotentialharmthatcanbecausedbyunwelcomeconduct,andtheirresponsibilityforpreventingit.TheywillreceivespecificinstructionsonstepstheyshouldtakeinmeetingtheseresponsibilitiesaswellasCalifornia'suniquerequirements.


Thisvideoportrayssupervisorswhostepinearly,beforeproblemsescalate.Anditemphasizesthethemethatarespectfulworkplaceismorepleasantandmoreproductive—which,intheend,makestheirjobeasier.Ourattorneymoderators,StefanieSchaefferandGregDehm,providecommentarythroughout,discussingtheissuesfranklyandopenly,whileprovidinguniqueinstructionspertainingtosupervisorsinCalifornia.

ThisvideomeetsthehigheststandardsofKantolaProductions’prizewinningtrainingvideoline.YourCaliforniamanagersandsupervisorswilltaketoheartthepositivemessageofthisvideo—thateveryonesharesintheresponsibilitytomaintainacivil,respectfulworkplace.Andthismakesgoingtoworkbetterforeverybody!

Californiasupervisorswilllearnhowto:

• displaypostersanddistributebrochuresasrequiredbyCalifornialaw• complywithCalifornia'sspecifictrainingrequirements• understandCaliforniacomplaintprocessesandremedies• beawareofwhataffectstheirworkgroup,includingimproperuseofsocialmedia• periodicallyconductworkplaceaudits,lookingforinappropriateitems• respondtocomplaintsofinappropriatebehavior• conductinvestigationsorassistHR/legal,dependingonorganizationalstructure• informemployeesthatretaliationwillnotbetolerated.

ManagingtheWorkplaceBullyDVDPRICE289.00Euro

Duration:18Minutes

Whatdoyoudoifyou’rethesupervisorormanagerofaproblememployee?Whatifyouarethetargetofbullyingbehavior,yourself?Orifyouareaccusedofactinglikeabully?

Asamanager,it’suptoyoutobearolemodel.Youneedtoinsistonbeingtreatedrespectfullyyourself,andyouneedtoprovideasafeandrespectfulatmosphereforyourpeople.

Sure,ittakescouragetoconfrontadisruptiveteammember.And,yes,youmaybetemptedtolookthe


otherwaywhenastarperformeristheonewhoisbehavingbadly.Orwhenunder-performingemployeesdisappointyouagainandagain—well,it’sadmittedlytoughnottotreatthemharshlyyourself.

Thisreleasetacklestheseissuesheadon,providingpracticalsolutionsthathelpyouputanendtobullyingbehaviorinyoursubordinates—andfindnewwaystodealwithyourownfrustrationssothatyoudon’tenduplookinglikethebadguy.

ThePowerofPositiveDisciplineDVDPRICE289.00Euro

Duration:21Minutes

Youhaveadisciplineproblemwithanemployee.You'vetriedlookingtheotherway.You'vetriedgentlereminders.Maybeyou'veeventriedgettingmad.Nothingchanged.Sonowwhatdoyoudo?Howdoyouhandlethesituationinthebestpossiblewayfortheemployeeandforyourorganization?

Thisaward-winningpositivedisciplinevideogivesyousixstepsofprogressivedisciplinewhichbeginwithcoachingandescalatetostrongermeasuresonlyasneededtosolvetheproblem.Inmanycases,employeeswillrespondearlyintheprocess.Butifnot,thelaterstepshelpyouaddresscontinuingperformanceshortcomingscalmlyandprofessionally.

You'llseethebestwaysto:

• Clarifywhat'sexpected.• Convincetheemployeethatchangeisnecessary.• Gettheemployee'sagreementtochange.• Comeupwithanactionplantogether.

Thisprocessisnotintendedaspunishment.Instead,thesestepshelpemployeessatisfyexpectations—andpossiblysavetheirjobs.Andiftheydonothaveacommitmenttoimprove,youwillknowthatyouhavegiventhemafairandlegalopportunity.


Discipliningemployeesisnevereasy.Butifyoufollowtheprogressivestepsillustratedinthispositivedisciplinevideo,itdoesn'thavetothrowyouforaloopeverytime.Insteadofdisruptionandanxiety,positivedisciplinecanmakeworkingwithemployeestohelpthemimprovetheirjobperformancearewardingpartofanymanager'sorsupervisor'sjob.

WorkplaceViolence:TheEarlyWarningSignsDVD-ManagerVersion

PRICE299.00Euro

Duration:24minutes

Workplaceviolence.Itcanhappeninanysizeorganization,inanyindustry.Wereadaboutitinthenewsoftenenoughthatitseemstobeafairlycommonthreat.

Fortunately,thesetragediesarerareconsideringthemillionsofpeoplewhogotoworkeverydaywithoutincident.Andsincemuchisnowknownaboutsuchattacks,thevastmajoritycanbepreventedbypayingattentiontothewarningsignsandrespondingwithquick,decisiveaction.

ThisdramaticvideoisnarratedbyStephenG.White,PhD,PresidentofWorkTraumaServicesandAssociateClinicalProfessorattheUniversityofCalifornia,SanFrancisco.Overthepasttwentyyears,Dr.WhitehasconsultedonthousandsofthreatcasesforFortune500companiesandotherorganizationsofallsizes,bothpublicandprivate.Basedonthisexperience,hesharesfactsaboutworkplaceviolencethatcanhelpyouidentifyrisksofviolenceinyourworkplace.


Themanagerversionanditsaccompanyingstudyguideofferadditionalcontentformanagersandsupervisors,suchashowtoholdinformation-gatheringmeetings,confrontabully,orterminateaproblememployee.Managersarestronglyencouragedtogetsupport—fromHR,securityorotherdesignatedresources—iftheyfeeluncomfortableorifthereisanypossibilityofaviolentreaction.

Evenifyourworkplacedoesnotexperiencethreatsthatindicateimmediatedanger,propertrainingontheappropriateresponsetowarningsignsofviolencewillimproveemployeecomfortlevels,showduediligence,andhelptheoverallmentalhealthofyourorganization

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