Marieke

Adank

Stockholm

Water Week

2012

MONITORING RURAL WATER

SERVICE DELIVERY IN GHANA

Marieke

Adank

Stockholm

Water Week

2012

WATER SERVICES THAT LAST …2

TRIPLE-S AND MONITORING IN

GHANA

• Developing and testing of indicators

• Assessing the current status of service

delivery

• Assessing the potential to improve data collection using mobile phone technology

2

WATER SERVICES THAT LAST …3

DATA COLLECTION

East Gonja, Northern Region

Akatsi, Volta Region

Sunyani West, Brong Ahafo Region

WATER SERVICES THAT LAST …4

INDICATORS

Water services: functionality, reliability, quantity (use),

quality, accessibility (distance and crowding)

Water service providers: day-to-day management

Service authority functions: planning, coordination,

oversight, monitoring, technical support

Developing indicators:

Set by government, with stakeholders

Based on national standards and guidelines

Score: 0 - 100

Benchmark: minimum acceptable score

WATER SERVICES THAT LAST …5

EXAMPLE OF WATER SERVICE PROVIDER SCORING:

COMPOSITION OF WATSAN COMMITTEE

Score Narrative description

0 The composition of the WATSAN committee is not in line with the CWSA guidelines

25 There is a WATSAN committee, which has been composed in line with the CWSA guidelines, but the WATSAN has not received initial training

50 Benchmark: There is a WATSAN committee. Its composition is in line with the CWSA guidelines and it has received initial training

75 There is a WATSAN committee. Its composition is in line with the CWSA guidelines and its members have received refresher training on an irregular basis

100 There is a WATSAN committee. Its composition is in line with the CWSA guidelines and its members have received refresher training on at least bi-annual basis

WATER SERVICES THAT LAST …6

SERVICE PROVIDER BENCHMARKING

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% o

f W

ATS

AN

s m

eeti

ng

the

ben

chm

k

Akatsi East Gonja Sunyani West

3 financial indicators 3 governance indicators 5 operational indicators

WATER SERVICES THAT LAST …7

CORRELATIONS BETWEEN MANAGEMENT AND POINT

SOURCE RELIABILITY

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% o

f re

liab

le p

oin

t so

urc

es

Point source managed by WATSAN that does not meetbenchmark

WATER SERVICES THAT LAST …8

68% 64%

32% 36%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Not managed byWATSAN

Managed byWATSAN

% o

f p

oin

t so

urc

es

not reliable

reliable

RELIABILITY AND SERVICE PROVIDERS

WATER SERVICES THAT LAST …9

SERVICE AUTHORITY INDICATORS

• Direct monitoring of technical, administrative and

financial performance of the community-based service

providers, and provision of technical assistance when

needed

• Presence of DWST

• Data flows from district to regional level

• District level budget allocation and utilisation

• Facility management plans and by-laws

• Coordination of NGOs

Direct support

WATER SERVICES THAT LAST …10

SERVICE AUTHORITY SCORES PER DISTRICT

WS-Sup1 /WB-Sup1 - Monitoring support Akatsi (n=109)

East Gonja (n=51)

Sunyani West (n=28)

Grand Total (n=288)

% of WATSANs for which the monitoring support benchmark is met 87% 28% 7% 59%

Support indicators Akatsi East Gonja Sunyani

West Average

Presence of District Water and Sanitation Team 0 25 25 17

Data flows from district to region level 25 25 0 17

Allocation and utilisation of district budget 50 25 0 25

Presence of facilitaty management plans and by-laws 25 0 0 8

NGO coordination 25 0 0 8

WATER SERVICES THAT LAST …11

SUPPORT AND MANAGEMENT

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

%o

f W

ATS

AN

s m

eet

ing

the

be

nch

mar

k o

n

serv

ice

pro

vid

er

ind

icat

ors

Percentage of WATSANsmeeting service providerbenchmark, withoutmonitoring support

Percentage of WATSANsmeeting service providerbenchmark, with monitoringsupport

WATER SERVICES THAT LAST …12

CONCLUSIONS

• Monitoring performance of service providers

(management) and service authority functions

(support) in addition to monitoring services provided

• Indicators should be context specific and based as

much as possible on national level norms and standards

• Findings from Ghana

– low levels of management and support

– correlations between performance of water service providers and

reliability

– correlations between the performance of direct support

(monitoring support) and the performance of the service

providers

WATER SERVICES THAT LAST …13

NEXT STEPS

• Discuss indicators and revise where needed

• Use findings as input for discussion on national level

norms and standards

• Scale up use of the indicators, through integration in

rural water supply monitoring system DiMES

• Link data collection process using mobile phone

technology (FLOW) to DiMES