Administrator’s Office

Corporate Counsel

Board of Commissioners Office

Performance Measurement Review

March 23, 2021

Presentation Overview

Alignment with Board Priorities

Department Strategic Goals

Key Performance Measures

Significant Accomplishments

A Look Ahead

The Administrator's Office:

• implements Board policy;

• prepares annual budget recommendations;

• develops procedures and implements policies;

• provides legal counsel;

• conducts program, departmental, and management analyses;

• coordinates the Board's legislative agenda;

• and provides general administrative support.

Administrator’s Office

Corporate Counsel

Board of Commissioners

What We Do

Department Strategic Goals

1. Communicate consistently and frequently...

2. Encourage strategic partnerships ...

3. Maintain financial health ...

4. Promote a culture of performance excellence...

5. Protect the County from liability…

Key Performance

Metrics (Admin)

Board of Commissioners Survey Results

FINANCIAL AUDIT: We achieved a Comprehensive Annual Financial Report with zero findings and the audit was conducted 100% remotely.

Key Performance Metrics (BOC)

Significant Accomplishments

Pandemic Response- COVID Relief Subcommittee distributed $114 million in CARES allocation to local units of government, small business, and non-profit organizations.

Significant Accomplishments

Communication and Transparency: Live web dashboards, social media posts, media releases, videos and strategic outreach to the diverse community in multiple languages.

Response to Social Unrest: All-staff town hall to discuss sentiments, fears, struggles and questions, and relevant County policies and practices.

Significant Accomplishments

Evaluation and Analysis: Used

innovative tools to gather data and analyze performance for continuous improvement

Significant Accomplishments

Social Media Campaigns: #KCTakeoutChallenge, Close to Home, Stay Well, I Love You So and more.

Significant Accomplishments

Indigent Defense:

Through the new Indigent Defense programs, in the first year, there were 2258 felony cases with an assigned attorney from the 70 in the portfolio.

Significant Accomplishments

Agricultural Preservation: Received a $200,000 grant award from the Michigan Department of Agricultural and Rural Development for conservation easements.

Significant Accomplishments

Behavioral Health: Partnering with key stakeholders to implement the County’s first behavior health crisis system and approved a contract with TDR Solutions to implement the recommendations, with $110,000 of partner contributions

Significant Accomplishments

Ready by Five Early Childhood Millage: Mobilized the Ready by Five Millage Review Committee and helped First Steps Kent implement virtual programming during the pandemic.

Significant Accomplishments

Organizational Structure Improvements: Reorganized the roles and responsibilities in the County Administrator’s Office to enhance operations and to increase our support for the Board and all stakeholders

A Look Ahead

Legislative Advocacy: Following two work sessions to discuss

issues and priorities, staff and the County’s lobbyists are preparing

to support the Board of Commissioners’ advocacy at the

state and federal levels of governments during 2021.

Succession Planning: In 2021, Kent County plans to

incorporate leadership competencies as part of a

strategic succession plan for top level roles.

A Look Ahead

Building Projects: Construct North County Campus (Sheriff North Sub-Station and North

County Health Clinic), Parks Offices replacement, and begin planning

process for Fleet Services replacement

Millage Planning:Prepare for a trouble free, successful renewal of the

Senior Millage and Veteran Millage in 2022

A Look Ahead

Budgeting & Finance: Execute CARES $ / Rescue Plan funding

allocations, tracking, monitoring, reporting, etc.

County Phone System: Replace the County’s legacy phone

system with a modern, integrated Unified

Communications platform

A Look Ahead

Growth by Chance or by Choice:Following two productive work

sessions, the County will develop a strategy to engage stakeholders in

discussions about Transfer of Development Rights and other tools to increase affordable housing and

preserve farmland and agribusiness.

Broadband Subcommittee: The Administrator’s Office will assist the Board’s Broadband Subcommittee to increase the availability across

the County.

A Look Ahead

Operational Excellence and Inclusion: Efforts to support innovation, data analysis and

performance excellence will continue as Kent County continues to set a high standard for

effective local government operations. Establishment of Chief Inclusion Officer will l continue our commitment to leveraging the

talents and potential of our diverse workforce and ensuring equitable services to

our entire community.

Transition to a New Administrator: The County Administrator’s Office will welcome

and support the new Administrator/Controller. Teamwork and

collaboration between the Administrator’s Office and the rest of the county

government will continue as we build on past successes and take on new challenges.

Thank you