What We’re Doing to Help at The Connection

Open enrollment beginning October 1st

Uninsured Americans enrolling to receive coverage starting January 1st

Thousands of enrollees to apply to ACA in October and beyond

State health exchanges

State Medicare and Medicaid agencies

Healthcare plan managers

Millions of callers expected over short period of time starting October 1st

Typical insurance customer service departments likely to be unprepared

Phone lines may back up, leading to customer dissatisfaction

Ease impact of millions of phone calls anticipated in short period

Provide inbound and outbound call support

Offer e-mail response and live chat for online agencies and health exchanges

Provide first-call resolutions

Reduce call time to resolve more enrollments

Minimize support costs, anticipated to be high during enrollment period

Effective phone and internet customer support

Service representatives trained in the health insurance industry Image by www.celalteber.com

Sensitive handling of callers’ personal information

Licensed and HIPAA-trained customer service agents

Qualified to handle insurance calls in all 50 states

Scalability to handle 100 million calls yearly for ongoing insurance enrollment support

US-based with extensive quality control via call monitoring and online-based reporting

Open enrollment begins soon and will open annually subsequent years

The Connection provides support seasonally, continuously or temporarily

Visit

www.the-connection.com