What We’re Doing to Help at The Connection
Open enrollment beginning October 1st
Uninsured Americans enrolling to receive coverage starting January 1st
Thousands of enrollees to apply to ACA in October and beyond
State health exchanges
State Medicare and Medicaid agencies
Healthcare plan managers
Millions of callers expected over short period of time starting October 1st
Typical insurance customer service departments likely to be unprepared
Phone lines may back up, leading to customer dissatisfaction
Ease impact of millions of phone calls anticipated in short period
Provide inbound and outbound call support
Offer e-mail response and live chat for online agencies and health exchanges
Provide first-call resolutions
Reduce call time to resolve more enrollments
Minimize support costs, anticipated to be high during enrollment period
Effective phone and internet customer support
Service representatives trained in the health insurance industry Image by www.celalteber.com
Sensitive handling of callers’ personal information
Licensed and HIPAA-trained customer service agents
Qualified to handle insurance calls in all 50 states
Scalability to handle 100 million calls yearly for ongoing insurance enrollment support
US-based with extensive quality control via call monitoring and online-based reporting
Open enrollment begins soon and will open annually subsequent years
The Connection provides support seasonally, continuously or temporarily
Visit
www.the-connection.com
