COMPLETE SELF-ASSESSMENT GUIDE
Diagnose projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances and process design strategies into practice according to best practice guidelines
Use the Self-Assessment tool Scorecard and develop a clear picture of which areas need attention
The Art of Service
PRACTICAL TOOLS FOR SELF-ASSESSMENT
Agile Project
Management
1
Agile Project ManagementComplete Self-Assessment Guide
The guidance in this Self-Assessment is based on Agile Project Management best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.
Notice of rights
You are permitted to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.
All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.
The information in this book is distributed on an “As Is” basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.
Trademarks
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Copyright © by The Art of Service http://theartofservice.com
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Table of Contents
About The Art of Service 3Acknowledgments 4Included Resources - how to access 4Your feedback is invaluable to us 5Purpose of this Self-Assessment 5How to use the Self-Assessment 6Agile Project Management Scorecard Example 8Agile Project Management Scorecard 9 BEGINNING OF THE SELF-ASSESSMENT: 10CRITERION #1: RECOGNIZE 12CRITERION #2: DEFINE: 20CRITERION #3: MEASURE: 34CRITERION #4: ANALYZE: 48CRITERION #5: IMPROVE: 58CRITERION #6: CONTROL: 72CRITERION #7: SUSTAIN: 84Index 110
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About The Art of Service
T he Art of Service, Business Process Architects since 2000, is dedicated to helping business achieve excellence.
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you’re talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.
Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
With The Art of Service’s Business Process Architect Self-Assessments, Research, Toolkits, Education and Certifications we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.
Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:
http://[email protected]
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Acknowledgments
This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.
Representatives from several client companies participated in the preparation of this Self-Assessment.
Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.
Mr Champagne can be contacted athttp://matthewchampagne.com/
In addition, we are thankful for the design and printing services provided.
Included Resources - how to access
Included with your purchase of the book is the Agile Project Management Self-Assessment downloadable resource, which contains all questions and Self-Assessment areas of this book.
Get it now- you will be glad you did - do it now, before you forget.
How? Simply send an email to [email protected] with this books’ title in the subject to get all the Agile Project Management Self-Assessment questions in a ready to use Excel spreadsheet, containing the self-assessment, graphs, and project RACI planning - all with examples to get you started right away.
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Your feedback is invaluable to us
If you recently bought this book, we would love to hear from you! You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.
How does it work?To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.
What happens when I submit my review?Once you have submitted your review, send us an email at [email protected] with the link to your review so we can properly thank you for your feedback.
Purpose of this Self-Assessment
This Self-Assessment has been developed to improve understanding of the requirements and elements of Agile Project Management, based on best practices and standards in business process architecture, design and quality management.
It is designed to allow for a rapid Self-Assessment of an organization or facility to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.
The criteria of requirements and elements of Agile Project Management have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.
In this format, even with limited background knowledge of
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Agile Project Management, a facility or other business manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.
How to use the Self-Assessment
On the following pages are a series of questions to identify to what extent your Agile Project Management initiative is complete in comparison to the requirements set in standards.
To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.
1 Strongly Disagree
2 Disagree
3 Neutral
4 Agree
5 Strongly Agree
Read the question and rate it with the following in front of mind:
‘In my belief, the answer to this question is clearly defined’.
There are two ways in which you can choose to interpret this statement;
1. how aware are you that the answer to the question is clearly defined
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2. for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.
A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.
After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Agile Project Management Scorecard on the second next page of the Self-Assessment.
Your completed Agile Project Management Scorecard will give you a clear presentation of which Agile Project Management areas need attention.
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Agile Project Management Scorecard Example
Example of how the finalized Scorecard can look like:
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Agile Project Management Scorecard
Your Scores:
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BEGINNING OF THE SELF-ASSESSMENT:
1111
SELF-ASSESSMENT SECTION START
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CRITERION #1: RECOGNIZE
I N T E N T : B e a w a r e o f t h e n e e d f o r c h a n g e . R e c o g n i z e t h a t t h e r e i s a n u n f a v o r a b l e v a r i a t i o n , p r o b l e m o r
s y m p t o m .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. What prevents me from making the changes I know will make me a more effective Agile Project Management leader?<--- Score
2. What is the smallest subset of the problem we can usefully solve?<--- Score
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3. What tools and technologies are needed for a custom Agile Project Management project?<--- Score
4. Who else hopes to benefit from it?<--- Score
5. Will it solve real problems?<--- Score
6. What vendors make products that address the Agile Project Management needs?<--- Score
7. Will the metrics and measurement techniques to determine project success (or failure) need to change?<--- Score
8. What training and capacity building actions are needed to implement proposed reforms?<--- Score
9. Why do we need to keep records?<--- Score
10. How do you identify the kinds of information that you will need?<--- Score
11. What problems are you facing and how do you consider Agile Project Management will circumvent those obstacles?<--- Score
12. Are there recognized Agile Project Management
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problems?<--- Score
13. How can auditing be a preventative security measure?<--- Score
14. How are the Agile Project Management’s objectives aligned to the organization’s overall business strategy?<--- Score
15. What should be considered when identifying available resources, constraints, and deadlines?<--- Score
16. Are there Agile Project Management problems defined?<--- Score
17. For your Agile Project Management project, identify and describe the business environment. is there more than one layer to the business environment?<--- Score
18. Will new equipment/products be required to facilitate Agile Project Management delivery for example is new software needed?<--- Score
19. Will a response program recognize when a crisis occurs and provide some level of response?<--- Score
20. Key problem solving knowledge resides with
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the knowledge workers, and not the manager. So, how do we adapt project management techniques to deal with this key reality?<--- Score
21. What is the smallest subset of the problem we can usefully solve?<--- Score
22. How much are sponsors, customers, partners, stakeholders involved in Agile Project Management? In other words, what are the risks, if Agile Project Management does not deliver successfully?<--- Score
23. Are controls defined to recognize and contain problems?<--- Score
24. What do we need to start doing?<--- Score
25. Are there any specific expectations or concerns about the Agile Project Management team, Agile Project Management itself?<--- Score
26. Who defines the rules in relation to any given issue?<--- Score
27. What situation(s) led to this Agile Project Management Self Assessment?<--- Score
28. What does Agile Project Management success
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mean to the stakeholders?<--- Score
29. Do we know what we need to know about this topic?<--- Score
30. How do you identify the information basis for later specification of performance or acceptance criteria?<--- Score
31. Does Agile Project Management create potential expectations in other areas that need to be recognized and considered?<--- Score
32. Can Management personnel recognize the monetary benefit of Agile Project Management?<--- Score
33. Will Agile Project Management deliverables need to be tested and, if so, by whom?<--- Score
34. Does our organization need more Agile Project Management education?<--- Score
35. What else needs to be measured?<--- Score
36. When a Agile Project Management manager recognizes a problem, what options are available?<--- Score
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37. What are the business objectives to be achieved with Agile Project Management?<--- Score
38. What are the expected benefits of Agile Project Management to the business?<--- Score
39. Think about the people you identified for your Agile Project Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?<--- Score
40. What do we need to start doing?<--- Score
41. How are we going to measure success?<--- Score
42. What information do users need?<--- Score
43. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?<--- Score
44. How do we Identify specific Agile Project Management investment and emerging trends?<--- Score
45. As a sponsor, customer or management, how important is it to meet goals, objectives?<--- Score
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46. What prevents me from making the changes I know will make me a more effective leader?<--- Score
47. How does it fit into our organizational needs and tasks?<--- Score
48. What would happen if Agile Project Management weren’t done?<--- Score
49. There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
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SELF-ASSESSMENT SECTION START
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CRITERION #2: DEFINE:
I N T E N T : F o r m u l a t e t h e b u s i n e s s p r o b l e m . D e f i n e t h e p r o b l e m , n e e d s a n d
o b j e c t i v e s .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. Has everyone on the team, including the team leaders, been properly trained?<--- Score
2. Have all basic functions of Agile Project Management been defined?<--- Score
3. What tools and roadmaps did you use for getting through the Define phase?
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<--- Score
4. Is Agile Project Management currently on schedule according to the plan?<--- Score
5. How will variation in the actual durations of each activity be dealt with to ensure that the expected Agile Project Management results are met?<--- Score
6. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?<--- Score
7. Is the Agile Project Management scope manageable?<--- Score
8. Are customers identified and high impact areas defined?<--- Score
9. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?<--- Score
10. What customer feedback methods were used to solicit their input?<--- Score
11. Are Required Metrics Defined?<--- Score
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12. What Organizational Structure is Required?<--- Score
13. Have the customer needs been translated into specific, measurable requirements? How?<--- Score
14. In what way can we redefine the criteria of choice in our category in our favor, as Method introduced style and design to cleaning and Virgin America returned glamor to flying?<--- Score
15. Are approval levels defined for contracts and supplements to contracts?<--- Score
16. Who are the Agile Project Management improvement team members, including Management Leads and Coaches?<--- Score
17. Do we all define Agile Project Management in the same way?<--- Score
18. How is the team tracking and documenting its work?<--- Score
19. What defines Best in Class?<--- Score
20. Are different versions of process maps needed to account for the different types of inputs?<--- Score
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21. Do the requirements that we’ve gathered and the models that demonstrate them constitute a full and accurate representation of what we want?<--- Score
22. Has a team charter been developed and communicated?<--- Score
23. Have specific policy objectives been defined?<--- Score
24. Has the Agile Project Management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?<--- Score
25. What sources do you use to gather information for a Agile Project Management study?<--- Score
26. Is the team equipped with available and reliable resources?<--- Score
27. Are customer(s) identified and segmented according to their different needs and requirements?<--- Score
28. Is there a Agile Project Management management charter, including business case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?<--- Score
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29. Is there a critical path to deliver Agile Project Management results?<--- Score
30. Are accountability and ownership for Agile Project Management clearly defined?<--- Score
31. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?<--- Score
32. Is full participation by members in regularly held team meetings guaranteed?<--- Score
33. What are the rough order estimates on cost savings/opportunities that Agile Project Management brings?<--- Score
34. Are there contextual conditions, such as the size of the project or nature of the task, that signal a better fit for agile versus traditional project management approaches?<--- Score
35. Is data collected and displayed to better understand customer(s) critical needs and requirements.<--- Score
36. Are audit criteria, scope, frequency and methods defined?
25
<--- Score
37. When was the Agile Project Management start date?<--- Score
38. Who defines (or who defined) the rules and roles?<--- Score
39. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) business process map?<--- Score
40. Will team members regularly document their Agile Project Management work?<--- Score
41. What would be the goal or target for a Agile Project Management’s improvement team?<--- Score
42. What key business process output measure(s) does Agile Project Management leverage and how?<--- Score
43. Does Agile Project Management include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?<--- Score
44. How was the ‘as is’ process map developed,
26
reviewed, verified and validated?<--- Score
45. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?<--- Score
46. What is the meaning of success in this context?<--- Score
47. Is it clearly defined in and to your organization what you do?<--- Score
48. Is the team formed and are team leaders (Coaches and Management Leads) assigned?<--- Score
49. What baselines are required to be defined and managed?<--- Score
50. Are task requirements clearly defined?<--- Score
51. How did the Agile Project Management manager receive input to the development of a Agile Project Management improvement plan and the estimated completion dates/times of each activity?<--- Score
52. What constraints exist that might impact the team?<--- Score
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53. Are there different segments of customers?<--- Score
54. How does the Agile Project Management manager ensure against scope creep?<--- Score
55. How can the value of Agile Project Management be defined?<--- Score
56. How is agile project management performed in the context of virtual teams?<--- Score
57. Has a project plan, Gantt chart, or similar been developed/completed?<--- Score
58. Are improvement team members fully trained on Agile Project Management?<--- Score
59. How would one define Agile Project Management leadership?<--- Score
60. What critical content must be communicated – who, what, when, where, and how?<--- Score
61. Is a fully trained team formed, supported, and committed to work on the Agile Project Management improvements?<--- Score
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62. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?<--- Score
63. Does the team have regular meetings?<--- Score
64. How would you define the culture here?<--- Score
65. Are roles and responsibilities formally defined?<--- Score
66. How often are the team meetings?<--- Score
67. In what way can we redefine the criteria of choice clients have in our category in our favor?<--- Score
68. Will team members perform Agile Project Management work when assigned and in a timely fashion?<--- Score
69. What are the dynamics of the communication plan?<--- Score
70. Is the team sponsored by a champion or business leader?<--- Score
71. If substitutes have been appointed, have they been briefed on the Agile Project Management
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goals and received regular communications as to the progress to date?<--- Score
72. What specifically is the problem? Where does it occur? When does it occur? What is its extent?<--- Score
73. How do you keep key subject matter experts in the loop?<--- Score
74. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?<--- Score
75. How will the Agile Project Management team and the organization measure complete success of Agile Project Management?<--- Score
76. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?<--- Score
77. Has/have the customer(s) been identified?<--- Score
78. When is the estimated completion date?<--- Score
79. Are business processes mapped?<--- Score
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80. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?<--- Score
81. Have all of the relationships been defined properly?<--- Score
82. Are team charters developed?<--- Score
83. What are the compelling business reasons for embarking on Agile Project Management?<--- Score
84. When are meeting minutes sent out? Who is on the distribution list?<--- Score
85. Has anyone else (internal or external to the organization) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?<--- Score
86. How and when will baselines be defined?<--- Score
87. Has a high-level ‘as is’ process map been completed, verified and validated?<--- Score
88. Is Agile Project Management linked to key business goals and objectives?
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<--- Score
89. Is the scope of Agile Project Management defined?<--- Score
90. What about when our context is not so simple?<--- Score
91. Are there any constraints known that bear on the ability to perform Agile Project Management work? How is the team addressing them?<--- Score
92. How and when will be baselines be defined?<--- Score
93. Are security/privacy roles and responsibilities formally defined?<--- Score
94. Is the current ‘as is’ process being followed? If not, what are the discrepancies?<--- Score
95. Has the direction changed at all during the course of Agile Project Management? If so, when did it change and why?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
32
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
3333
SELF-ASSESSMENT SECTION START
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CRITERION #3: MEASURE:
I N T E N T : G a t h e r t h e c o r r e c t d a t a . M e a s u r e t h e c u r r e n t p e r f o r m a n c e a n d
e v o l u t i o n o f t h e s i t u a t i o n .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. How do we do risk analysis of rare, cascading, catastrophic events?<--- Score
2. Is the solution cost-effective?<--- Score
3. Why should we expend time and effort to implement measurement?<--- Score
35
4. How to measure lifecycle phases?<--- Score
5. Have changes been properly/adequately analyzed for effect?<--- Score
6. What are measures?<--- Score
7. Do we effectively measure and reward individual and team performance?<--- Score
8. Do staff have the necessary skills to collect, analyze, and report data?<--- Score
9. What are my customers expectations and measures?<--- Score
10. What about Agile Project Management Analysis of results?<--- Score
11. How will success or failure be measured?<--- Score
12. How do you identify and analyze stakeholders and their interests?<--- Score
13. What data was collected (past, present, future/ongoing)?
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<--- Score
14. What happens to the function of the business analysis in user story development?<--- Score
15. Is this an issue for analysis or intuition?<--- Score
16. How frequently do we track measures?<--- Score
17. Are losses documented, analyzed, and remedial processes developed to prevent future losses?<--- Score
18. Are process variation components displayed/communicated using suitable charts, graphs, plots?<--- Score
19. How are measurements made?<--- Score
20. What are the key input variables? What are the key process variables? What are the key output variables?<--- Score
21. Who should receive measurement reports ?<--- Score
22. Is there a Performance Baseline?<--- Score
23. How Will We Measure Success?<--- Score
37
24. What has the team done to assure the stability and accuracy of the measurement process?<--- Score
25. Does the Agile Project Management task fit the client’s priorities?<--- Score
26. How is progress measured?<--- Score
27. How can we measure the performance?<--- Score
28. What are our key indicators that you will measure, analyze and track?<--- Score
29. What is the right balance of time and resources between investigation, analysis, and discussion and dissemination?<--- Score
30. How is the value delivered by Agile Project Management being measured?<--- Score
31. When is Knowledge Management Measured?<--- Score
32. Why do measure/indicators matter?<--- Score
33. How will jettisoning certain processes and structure impact the business?<--- Score
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34. Are high impact defects defined and identified in the business process?<--- Score
35. Why identify and analyze stakeholders and their interests?<--- Score
36. What potential environmental factors impact the Agile Project Management effort?<--- Score
37. Meeting the Challenge: Are Missed Agile Project Management opportunities Costing you Money?<--- Score
38. What is the cost of change?<--- Score
39. Are the units of measure consistent?<--- Score
40. Are there any easy-to-implement alternatives to Agile Project Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?<--- Score
41. Have you found any ‘ground fruit’ or ‘low-hanging fruit’ for immediate remedies to the gap in performance?<--- Score
42. Can We Measure the Return on Analysis?<--- Score
39
43. Was a data collection plan established?<--- Score
44. What are the types and number of measures to use?<--- Score
45. How will you measure your Agile Project Management effectiveness?<--- Score
46. What are the uncertainties surrounding estimates of impact?<--- Score
47. Is a solid data collection plan established that includes measurement systems analysis?<--- Score
48. Where is it measured?<--- Score
49. Does Agile Project Management systematically track and analyze outcomes for accountability and quality improvement?<--- Score
50. How will the existing culture and organizational structure be impacted by agile project management?<--- Score
51. How do you measure success?<--- Score
40
52. What particular quality tools did the team find helpful in establishing measurements?<--- Score
53. What does the charts tell us in terms of variation?<--- Score
54. What charts has the team used to display the components of variation in the process?<--- Score
55. Does the practice systematically track and analyze outcomes related for accountability and quality improvement?<--- Score
56. Which customers cant participate in our Agile Project Management domain because they lack skills, wealth, or convenient access to existing solutions?<--- Score
57. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etc. on proposed reforms?<--- Score
58. Have all non-recommended alternatives been analyzed in sufficient detail?<--- Score
59. Have the concerns of stakeholders to help identify and define potential barriers been obtained and analyzed?<--- Score
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60. How are you going to measure success?<--- Score
61. What evidence is there and what is measured?<--- Score
62. What is measured?<--- Score
63. Does Agile Project Management analysis show the relationships among important Agile Project Management factors?<--- Score
64. Which methods and measures do you use to determine workforce engagement and workforce satisfaction?<--- Score
65. How large is the gap between current performance and the customer-specified (goal) performance?<--- Score
66. Is data collection planned and executed?<--- Score
67. Does Agile Project Management analysis isolate the fundamental causes of problems?<--- Score
68. What are the agreed upon definitions of the high impact areas, defect(s), unit(s), and opportunities that will figure into the process capability metrics?<--- Score
42
69. How do we minimize impact and cost?<--- Score
70. What to measure and why?<--- Score
71. What will be measured?<--- Score
72. Do we aggressively reward and promote the people who have the biggest impact on creating excellent products?<--- Score
73. What methods are feasible and acceptable to estimate the impact of reforms?<--- Score
74. Who participated in the data collection for measurements?<--- Score
75. Are you taking your company in the direction of better and revenue or cheaper and cost?<--- Score
76. Are priorities and opportunities deployed to your suppliers, partners, and collaborators to ensure organizational alignment?<--- Score
77. How will effects be measured?<--- Score
78. Meeting the challenge: are missed Agile Project Management opportunities costing us
43
money?<--- Score
79. Why do the measurements/indicators matter?<--- Score
80. What is an unallowable cost?<--- Score
81. Why Measure?<--- Score
82. Which customers can’t participate in our market because they lack skills, wealth, or convenient access to existing solutions?<--- Score
83. Is performance measured?<--- Score
84. How does cost of change affect software?<--- Score
85. How will measures be used to manage and adapt?<--- Score
86. What should be measured?<--- Score
87. Is long term and short term variability accounted for?<--- Score
88. What are the costs of reform?<--- Score
44
89. Which Stakeholder Characteristics Are Analyzed?<--- Score
90. Have the types of risks that may impact Agile Project Management been identified and analyzed?<--- Score
91. Among the Agile Project Management product and service cost to be estimated, which is considered hardest to estimate?<--- Score
92. What measurements are possible, practicable and meaningful?<--- Score
93. Are there measurements based on task performance?<--- Score
94. Are the measurements objective?<--- Score
95. Is Process Variation Displayed/Communicated?<--- Score
96. Is key measure data collection planned and executed, process variation displayed and communicated and performance baselined?<--- Score
97. How will your organization measure success?<--- Score
98. Are we taking our company in the direction of better and revenue or cheaper and cost?
45
<--- Score
99. What Relevant Entities could be measured?<--- Score
100. Are key measures identified and agreed upon?<--- Score
101. How can you measure Agile Project Management in a systematic way?<--- Score
102. Do we aggressively reward and promote the people who have the biggest impact on creating excellent Agile Project Management services/products?<--- Score
103. How to measure variability?<--- Score
104. How is Knowledge Management Measured?<--- Score
105. What key measures identified indicate the performance of the business process?<--- Score
106. What additional schedule (and cost) would be required if they continued at historical or any other lower burn rates?<--- Score
107. Is data collected on key measures that were identified?<--- Score
46
108. Will We Aggregate Measures across Priorities?<--- Score
109. What measurements are being captured?<--- Score
110. Customer Measures: How Do Customers See Us?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
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SELF-ASSESSMENT SECTION START
48
CRITERION #4: ANALYZE:
I N T E N T : A n a l y z e c a u s e s , a s s u m p t i o n s a n d h y p o t h e s e s .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. Where is the data coming from to measure compliance?<--- Score
2. Were Pareto charts (or similar) used to portray the ‘heavy hitters’ (or key sources of variation)?<--- Score
3. Did any value-added analysis or ‘lean thinking’ take place to identify some of the gaps shown on the ‘as is’ process map?
49
<--- Score
4. Did any additional data need to be collected?<--- Score
5. What other organizational variables, such as reward systems or communication systems, affect the performance of this Agile Project Management process?<--- Score
6. Have any additional benefits been identified that will result from closing all or most of the gaps?<--- Score
7. How do we promote understanding that opportunity for improvement is not criticism of the status quo, or the people who created the status quo?<--- Score
8. Is the suppliers process defined and controlled?<--- Score
9. Were any designed experiments used to generate additional insight into the data analysis?<--- Score
10. Think about some of the processes you undertake within your organization. which do you own?<--- Score
11. What other jobs or tasks affect the performance of the steps in the Agile Project Management process?
50
<--- Score
12. What are the best opportunities for value improvement?<--- Score
13. What did the team gain from developing a sub-process map?<--- Score
14. Is the suppliers process defined and controlled?<--- Score
15. What is the cost of poor quality as supported by the team’s analysis?<--- Score
16. What project management qualifications does the Project Manager have?<--- Score
17. How do mission and objectives affect the Agile Project Management processes of our organization?<--- Score
18. How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?<--- Score
19. Identify an operational issue in your organization. for example, could a particular task
51
be done more quickly or more efficiently?<--- Score
20. What are your current levels and trends in key measures or indicators of Agile Project Management product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competi tors and other organizations with similar offerings?<--- Score
21. What conclusions were drawn from the team’s data collection and analysis? How did the team reach these conclusions?<--- Score
22. What controls do we have in place to protect data?<--- Score
23. Have the problem and goal statements been updated to reflect the additional knowledge gained from the analyze phase?<--- Score
24. What kind of crime could a potential new hire have committed that would not only not disqualify him/her from being hired by our organization, but would actually indicate that he/she might be a particularly good fit?<--- Score
25. Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Agile Project Management process. ask yourself: are the records needed as
52
inputs to the Agile Project Management process available?<--- Score
26. What are the disruptive Agile Project Management technologies that enable our organization to radically change our business processes?<--- Score
27. Do you, as a leader, bounce back quickly from setbacks?<--- Score
28. With agile processes promoting the concept of ‘self-directed teams’, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?<--- Score
29. When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?<--- Score
30. What were the financial benefits resulting from any ‘ground fruit or low-hanging fruit’ (quick fixes)?<--- Score
31. How does the organization define, manage, and improve its Agile Project Management processes?<--- Score
32. What were the crucial ‘moments of truth’ on the
53
process map?<--- Score
33. Was a detailed process map created to amplify critical steps of the ‘as is’ business process?<--- Score
34. Partial solutions can only be used if the information support is being developed for a process that has not yet been computerised. Namely, if users already use an old IT solution – will they partly use the old one and partly the new one?<--- Score
35. How is the way you as the leader think and process information affecting your organizational culture?<--- Score
36. Do your employees have the opportunity to do what they do best everyday?<--- Score
37. Which existing processes, tools and templates for executing projects can be applied to the agile project management framework?<--- Score
38. Is Data and process analysis, root cause analysis and quantifying the gap/opportunity in place?<--- Score
39. How often will data be collected for measures?<--- Score
40. How was the detailed process map generated,
54
verified, and validated?<--- Score
41. Do our leaders quickly bounce back from setbacks?<--- Score
42. An organizationally feasible system request is one that considers the mission, goals and objectives of the organization. key questions are: is the solution request practical and will it solve a problem or take advantage of an opportunity to achieve company goals?<--- Score
43. What tools were used to narrow the list of possible causes?<--- Score
44. What tools were used to generate the list of possible causes?<--- Score
45. What process should we select for improvement?<--- Score
46. Is the performance gap determined?<--- Score
47. What does the data say about the performance of the business process?<--- Score
48. Is the Agile Project Management process severely broken such that a re-design is necessary?<--- Score
55
49. What are the revised rough estimates of the financial savings/opportunity for Agile Project Management improvements?<--- Score
50. Were there any improvement opportunities identified from the process analysis?<--- Score
51. How much effort and investment in time and resources will be required to develop new tools, templates and processes?<--- Score
52. What successful thing are we doing today that may be blinding us to new growth opportunities?<--- Score
53. Was a cause-and-effect diagram used to explore the different types of causes (or sources of variation)?<--- Score
54. What quality tools were used to get through the analyze phase?<--- Score
55. Are gaps between current performance and the goal performance identified?<--- Score
56. Is the gap/opportunity displayed and communicated in financial terms?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n :
56
_ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
5757
SELF-ASSESSMENT SECTION START
58
CRITERION #5: IMPROVE:
I N T E N T : D e v e l o p a p r a c t i c a l s o l u t i o n . I n n o v a t e , e s t a b l i s h a n d t e s t t h e
s o l u t i o n a n d t o m e a s u r e t h e r e s u l t s .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. To what extent does management recognize Agile Project Management as a tool to increase the results?<--- Score
2. What resources are required for the improvement effort?<--- Score
3. Does it replace or negate traditional project management concerns with risk, scheduling,
59
metrics, and execution, or does it shift how we think about these and necessitate new techniques and approaches?<--- Score
4. How will the team or the process owner(s) monitor the implementation plan to see that it is working as intended?<--- Score
5. Was a pilot designed for the proposed solution(s)?<--- Score
6. What actually has to improve and by how much?<--- Score
7. Can the solution be designed and implemented within an acceptable time period?<--- Score
8. What is the magnitude of the improvements?<--- Score
9. What can we do to improve?<--- Score
10. How do we improve productivity?<--- Score
11. Who controls the risk?<--- Score
12. In the past few months, what is the smallest change we have made that has had the biggest positive result? what was it about that small change that produced the large return?
60
<--- Score
13. Does the goal represent a desired result that can be measured?<--- Score
14. What is the risk?<--- Score
15. If you could go back in time five years, what decision would you make differently? What is your best guess as to what decision you’re making today you might regret five years from now?<--- Score
16. How do we decide how much to remunerate an employee?<--- Score
17. How do we Improve Agile Project Management service perception, and satisfaction?<--- Score
18. How do we measure risk?<--- Score
19. Is the solution technically practical?<--- Score
20. What do we want to improve?<--- Score
21. What of the risk of rework if initial architecture work overlooks what turns out to be critical? Whats the probability of this happening?<--- Score
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22. How could a new product or service be developed in this century without Agile Project Management?<--- Score
23. Is there a small-scale pilot for proposed improvement(s)? What conclusions were drawn from the outcomes of a pilot?<--- Score
24. Who controls key decisions that will be made?<--- Score
25. Is pilot data collected and analyzed?<--- Score
26. Originally, agile project management required collocated teams. How could a new product or service be developed in the 21st century without them?<--- Score
27. How do we measure improved Agile Project Management service perception, and satisfaction?<--- Score
28. What evaluation strategy is needed and what needs to be done to assure its implementation and use?<--- Score
29. Do you understand what can accelerate change?<--- Score
62
30. Is Supporting Agile Project Management documentation required?<--- Score
31. From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?<--- Score
32. Which individual role is responsible for all aspects of the delivery of the solution?<--- Score
33. A heuristic, a decision support system, or new practices to improve current project management?<--- Score
34. What are the implications of this decision 10 minutes, 10 months, and 10 years from now?<--- Score
35. Are possible solutions generated and tested?<--- Score
36. What is the implementation plan?<--- Score
37. Were any criteria developed to assist the team in testing and evaluating potential solutions?<--- Score
38. How can skill-level changes improve Agile Project Management?<--- Score
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39. How do you improve your likelihood of success ?<--- Score
40. Risk events: what are the things that could go wrong?<--- Score
41. At what point will vulnerability assessments be performed once Agile Project Management is put into production (e.g., ongoing Risk Management after implementation)?<--- Score
42. What tools were used to evaluate the potential solutions?<--- Score
43. How do you measure progress and evaluate training effectiveness?<--- Score
44. Risk factors: what are the characteristics of Agile Project Management that make it risky?<--- Score
45. What does the ‘should be’ process map/design look like?<--- Score
46. Are we Assessing Agile Project Management and Risk?<--- Score
47. Is a solution implementation plan established, including schedule/work breakdown structure,
64
resources, risk management plan, cost/budget, and control plan?<--- Score
48. What error proofing will be done to address some of the discrepancies observed in the ‘as is’ process?<--- Score
49. Who will be using the results of the measurement activities?<--- Score
50. Why improve in the first place?<--- Score
51. What went well, what should change, what can improve?<--- Score
52. Is the implementation plan designed?<--- Score
53. Are the best solutions selected?<--- Score
54. Who are the people involved in developing and implementing Agile Project Management?<--- Score
55. Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions?<--- Score
56. Are new and improved process (‘should be’) maps developed?
65
<--- Score
57. What lessons, if any, from a pilot were incorporated into the design of the full-scale solution?<--- Score
58. Can agile project management be adopted by industries other than software development?<--- Score
59. Who will be responsible for making the decisions to include or exclude requested changes once Agile Project Management is underway?<--- Score
60. How to Improve?<--- Score
61. What tools do you use once you have decided on a Agile Project Management strategy and more importantly how do you choose?<--- Score
62. How will the organization know that the solution worked?<--- Score
63. What improvements have been achieved?<--- Score
64. How will you know when its improved?<--- Score
65. Why should a client choose a project team which offers agile software development?<--- Score
66
66. What tools were used to tap into the creativity and encourage ‘outside the box’ thinking?<--- Score
67. What is Agile Project Management’s impact on utilizing the best solution(s)?<--- Score
68. How does the team improve its work?<--- Score
69. For decision problems, how do you develop a decision statement?<--- Score
70. What communications are necessary to support the implementation of the solution?<--- Score
71. Is there a cost/benefit analysis of optimal solution(s)?<--- Score
72. What tools were most useful during the improve phase?<--- Score
73. How Do We Link Measurement and Risk?<--- Score
74. How do we go about Comparing Agile Project Management approaches/solutions?<--- Score
75. Describe the design of the pilot and what tests
67
were conducted, if any?<--- Score
76. How do you use other indicators, such as workforce retention, absenteeism, grievances, safety, and productivity, to assess and improve workforce engagement?<--- Score
77. Is the measure understandable to a variety of people?<--- Score
78. Who will be responsible for documenting the Agile Project Management requirements in detail?<--- Score
79. If you could go back in time five years, what decision would you make differently? what is your best guess as to what decision youre making today you might regret five years from now?<--- Score
80. What is the team’s contingency plan for potential problems occurring in implementation?<--- Score
81. Is there a high likelihood that any recommendations will achieve their intended results?<--- Score
82. How can we improve Agile Project Management?<--- Score
83. How do you improve workforce health,
68
safety, and security? what are your performance measures and improvement goals for each of these workforce needs? what are any significant differences in these factors and performance measures or targets for different workplace environments?<--- Score
84. Are improved process (‘should be’) maps modified based on pilot data and analysis?<--- Score
85. How does the solution remove the key sources of issues discovered in the analyze phase?<--- Score
86. Is the optimal solution selected based on testing and analysis?<--- Score
87. What needs improvement?<--- Score
88. What attendant changes will need to be made to ensure that the solution is successful?<--- Score
89. What were the underlying assumptions on the cost-benefit analysis?<--- Score
90. How significant is the improvement in the eyes of the end user?<--- Score
91. For estimation problems, how do you develop
69
an estimation statement?<--- Score
92. How will we know that a change is improvement?<--- Score
93. What to do with the results or outcomes of measurements?<--- Score
94. How will you measure the results?<--- Score
95. How will you know that you have improved?<--- Score
96. How can we improve performance?<--- Score
97. How do we keep improving Agile Project Management?<--- Score
98. Is a contingency plan established?<--- Score
99. How did the team generate the list of possible solutions?<--- Score
100. Where do you want to be a first mover, a fast follower or wait for industry solutions?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
70
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
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SELF-ASSESSMENT SECTION START
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CRITERION #6: CONTROL:
I N T E N T : I m p l e m e n t t h e p r a c t i c a l s o l u t i o n . M a i n t a i n t h e p e r f o r m a n c e a n d
c o r r e c t p o s s i b l e c o m p l i c a t i o n s .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. Whats the best design framework for Agile Project Management organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?<--- Score
2. What’s the best design framework for an organization in a post Industrial-Age if the top-down, command and control model is no longer relevant?<--- Score
73
3. Is a response plan in place for when the input, process, or output measures indicate an ‘out-of-control’ condition?<--- Score
4. If there currently is no plan, will a plan be developed?<--- Score
5. What is the control/monitoring plan?<--- Score
6. So, if the project no longer needs a detailed master project plan, why does it need a project manager?<--- Score
7. What are your results for key measures or indicators of the accomplishment of your Agile Project Management strategy and action plans, including building and strengthening core competencies?<--- Score
8. Is new knowledge gained imbedded in the response plan?<--- Score
9. Were the planned controls in place?<--- Score
10. Who is the Agile Project Management process owner?<--- Score
74
11. What are the critical parameters to watch?<--- Score
12. What is your theory of human motivation, and how does your compensation plan fit with that view?<--- Score
13. How do you merge agile, lightweight processes with standard industrial processes without either killing agility or undermining the years you’ve spent defining and refining your systems and software process assets?<--- Score
14. What quality tools were useful in the control phase?<--- Score
15. Have new or revised work instructions resulted?<--- Score
16. Is there a recommended audit plan for routine surveillance inspections of Agile Project Management’s gains?<--- Score
17. What are the known security controls?<--- Score
18. Is there a standardized process?<--- Score
19. Is there a transfer of ownership and knowledge to process owner and process team tasked with the responsibilities.<--- Score
75
20. Will any special training be provided for results interpretation?<--- Score
21. Are new process steps, standards, and documentation ingrained into normal operations?<--- Score
22. How will new or emerging customer needs/requirements be checked/communicated to orient the process toward meeting the new specifications and continually reducing variation?<--- Score
23. Are there process theory explanations for differentiating better from less successful ways to implement agile techniques?<--- Score
24. How will the process owner verify improvement in present and future sigma levels, process capabilities?<--- Score
25. Are there metrics and standards that can be used for control of agile project progress during execution?<--- Score
26. Who controls critical resources?<--- Score
27. Against what alternative is success being measured?<--- Score
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28. Are controls in place and consistently applied?<--- Score
29. Is a response plan established and deployed?<--- Score
30. What other areas of the organization might benefit from the Agile Project Management team’s improvements, knowledge, and learning?<--- Score
31. Are pertinent alerts monitored, analyzed and distributed to appropriate personnel?<--- Score
32. How might the organization capture best practices and lessons learned so as to leverage improvements across the business?<--- Score
33. Does a troubleshooting guide exist or is it needed?<--- Score
34. What is the recommended frequency of auditing?<--- Score
35. How do our controls stack up?<--- Score
36. Does the response plan contain a definite closed loop continual improvement scheme (e.g., plan-do-check-act)?<--- Score
37. What do we stand for--and what are we against?
77
<--- Score
38. What should the next improvement project be that is related to Agile Project Management?<--- Score
39. Who has control over resources?<--- Score
40. Is there documentation that will support the successful operation of the improvement?<--- Score
41. Who will be in control?<--- Score
42. How will input, process, and output variables be checked to detect for sub-optimal conditions?<--- Score
43. Has the improved process and its steps been standardized?<--- Score
44. Will existing staff require re-training, for example, to learn new business processes?<--- Score
45. Why is change control necessary?<--- Score
46. How will the process owner and team be able to hold the gains?<--- Score
47. Does job training on the documented procedures
78
need to be part of the process team’s education and training?<--- Score
48. Does Agile Project Management appropriately measure and monitor risk?<--- Score
49. Are there implications for the observed success of agile to date that reflects on our larger understanding of organizations and their fundamental nature?<--- Score
50. Is there a documented and implemented monitoring plan?<--- Score
51. Implementation Planning- is a pilot needed to test the changes before a full roll out occurs?<--- Score
52. How do we enable market innovation while controlling security and privacy?<--- Score
53. What are we attempting to measure/monitor?<--- Score
54. What is our theory of human motivation, and how does our compensation plan fit with that view?<--- Score
55. How do controls support value?<--- Score
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56. What is your quality control system?<--- Score
57. Is knowledge gained on process shared and institutionalized?<--- Score
58. What can you control?<--- Score
59. What are we attempting to measure/monitor?<--- Score
60. Does the Agile Project Management performance meet the customer’s requirements?<--- Score
61. What scenarios in terms of projected cost, schedule, and scope could/should we plan for?<--- Score
62. Do the Agile Project Management decisions we make today help people and the planet tomorrow?<--- Score
63. Are there documented procedures?<--- Score
64. How can we best use all of our knowledge repositories to enhance learning and sharing?<--- Score
65. In the case of a Agile Project Management project, the criteria for the audit derive from implementation objectives. an audit of a Agile
80
Project Management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Agile Project Management project is implemented as planned, and is it working?<--- Score
66. What should we measure to verify effectiveness gains?<--- Score
67. Is reporting being used or needed?<--- Score
68. How will report readings be checked to effectively monitor performance?<--- Score
69. What are the key elements of your Agile Project Management performance improvement system, including your evaluation, organizational learning, and innovation processes?<--- Score
70. Are operating procedures consistent?<--- Score
71. What should we measure to verify efficiency gains?<--- Score
72. Do you monitor the effectiveness of your Agile Project Management activities?<--- Score
81
73. Is there a control plan in place for sustaining improvements (short and long-term)?<--- Score
74. Were the planned controls working?<--- Score
75. Are documented procedures clear and easy to follow for the operators?<--- Score
76. What key inputs and outputs are being measured on an ongoing basis?<--- Score
77. Do the decisions we make today help people and the planet tomorrow?<--- Score
78. Where do ideas that reach policy makers and planners as proposals for Agile Project Management strengthening and reform actually originate?<--- Score
79. How do you encourage people to take control and responsibility?<--- Score
80. What is important in the kick-off meeting to enable feedback and learning?<--- Score
81. Who sets the Agile Project Management standards?<--- Score
82
82. How do you encourage people to take control and responsibility?<--- Score
83. How will the day-to-day responsibilities for monitoring and continual improvement be transferred from the improvement team to the process owner?<--- Score
84. Are suggested corrective/restorative actions indicated on the response plan for known causes to problems that might surface?<--- Score
85. What other systems, operations, processes, and infrastructures (hiring practices, staffing, training, incentives/rewards, metrics/dashboards/scorecards, etc.) need updates, additions, changes, or deletions in order to facilitate knowledge transfer and improvements?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
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SELF-ASSESSMENT SECTION START
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CRITERION #7: SUSTAIN:
I N T E N T : R e t a i n t h e b e n e f i t s .
I n m y b e l i e f , t h e a n s w e r t o t h i s q u e s t i o n i s c l e a r l y d e f i n e d :
5 S t r o n g l y A g r e e
4 A g r e e
3 N e u t r a l
2 D i s a g r e e
1 S t r o n g l y D i s a g r e e
1. What role does communication play in the success or failure of a Agile Project Management project?<--- Score
2. What work wouldnt get done if no more funds were added?<--- Score
3. Are we ready to execute an agile project?<--- Score
4. What is our question?
85
<--- Score
5. If I had to leave my organization for a year and the only communication I could have with employees was a single paragraph, what would I write?<--- Score
6. Can we say that the ‘traditional’ project team is not self-organised, no matter how complex the project is, and what level of team we are discussing?<--- Score
7. What counts that we are not counting?<--- Score
8. What have we done to protect our business from competitive encroachment?<--- Score
9. When does a project begin and end?<--- Score
10. Do you keep 50% of your time unscheduled?<--- Score
11. What is it like to work for me?<--- Score
12. What happens when a new employee joins the organization?<--- Score
13. What happens at this company when people fail?<--- Score
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14. Do you have an implicit bias for capital investments over people investments?<--- Score
15. Why should people listen to you?<--- Score
16. What is a feasible sequencing of reform initiatives over time?<--- Score
17. Are assumptions made in Agile Project Management stated explicitly?<--- Score
18. How do we engage the workforce, in addition to satisfying them?<--- Score
19. If you had to rebuild your organization without any traditional competitive advantages (i.e., no killer a technology, promising research, innovative product/service delivery model, etc.), how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?<--- Score
20. How do we deal with change?<--- Score
21. Are new benefits received and understood?<--- Score
22. What happens if you do not have enough funding?
87
<--- Score
23. What is your BATNA (best alternative to a negotiated agreement)?<--- Score
24. Are the criteria for selecting recommendations stated?<--- Score
25. How do we maintain Agile Project Management’s Integrity?<--- Score
26. If we weren’t already in this business, would we enter it today? And if not, what are we going to do about it?<--- Score
27. What is something you believe that nearly no one agrees with you on?<--- Score
28. How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?<--- Score
29. Whats causing us to be behind?<--- Score
30. Among our stronger employees, how many see themselves at the company in three years? How many would leave for a 10 percent raise from another company?<--- Score
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31. Do we think we know, or do we know we know ?<--- Score
32. If there were zero limitations, what would we do differently?<--- Score
33. How is business? Why?<--- Score
34. What will drive Agile Project Management change?<--- Score
35. Whose voice (department, ethnic group, women, older workers, etc) might you have missed hearing from in your company, and how might you amplify this voice to create positive momentum for your business?<--- Score
36. What knowledge, skills and characteristics mark a good Agile Project Management project manager?<--- Score
37. So, how does the agile project management model work?<--- Score
38. Are we relevant? Will we be relevant five years from now? Ten?<--- Score
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39. How are conflicts dealt with?<--- Score
40. What am I trying to prove to myself, and how might it be hijacking my life and business success?<--- Score
41. What are specific Agile Project Management Rules to follow?<--- Score
42. To whom do you add value?<--- Score
43. Ask yourself: how would we do this work if we only had one staff member to do it?<--- Score
44. Political -is anyone trying to undermine this project?<--- Score
45. How will stakeholders and customers react to the change?<--- Score
46. Agile project management with Scrum derives from best business practices in companies like Fuji-Xerox, Honda, Canon, and Toyota. Toyota routinely achieves four times the productivity and 12 times the quality of competitors. Can Scrum do the same for globally distributed teams?<--- Score
47. Why is it important to have senior management support for a Agile Project
90
Management project?<--- Score
48. If our company went out of business tomorrow, would anyone who doesn’t get a paycheck here care?<--- Score
49. What management system can we use to leverage the Agile Project Management experience, ideas, and concerns of the people closest to the work to be done?<--- Score
50. Schedule -can it be done in the given time?<--- Score
51. Is our strategy driving our strategy? Or is the way in which we allocate resources driving our strategy?<--- Score
52. How to Secure Agile Project Management?<--- Score
53. Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Agile Project Management?<--- Score
54. How do we focus on what is right -not who is right?<--- Score
55. What is our Big Hairy Audacious Goal?<--- Score
56. How familiar are we with Agile project
91
management?<--- Score
57. We picked a method, now what?<--- Score
58. If you were responsible for initiating and implementing major changes in your organization, what steps might you take to ensure acceptance of those changes?<--- Score
59. In a project to restructure Agile Project Management outcomes, which stakeholders would you involve?<--- Score
60. When information truly is ubiquitous, when reach and connectivity are completely global, when computing resources are infinite, and when a whole new set of impossibilities are not only possible, but happening, what will that do to our business?<--- Score
61. Do I know what I’m doing? And who do I call if I don’t?<--- Score
62. Which individuals, teams or departments will be involved in Agile Project Management?<--- Score
63. Are the project teams ready to function within agile project management?<--- Score
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64. Agile Project Management and PRINCE2 – one or the other, or both?<--- Score
65. How do you determine the key elements that affect Agile Project Management workforce satisfaction? how are these elements determined for different workforce groups and segments?<--- Score
66. How do we provide a safe environment -physically and emotionally?<--- Score
67. In retrospect, of the projects that we pulled the plug on, what percent do we wish had been allowed to keep going, and what percent do we wish had ended earlier?<--- Score
68. What is an unauthorized commitment?<--- Score
69. You may have created your customer policies at a time when you lacked resources, technology wasn’t up-to-snuff, or low service levels were the industry norm. Have those circumstances changed?<--- Score
70. In the past year, what have you done (or could you have done) to increase the accurate perception of this company/brand as ethical and honest?<--- Score
71. Who is responsible for errors?
93
<--- Score
72. Exactly how does one go about adapting the agile project management model for collocated teams to virtual ones?<--- Score
73. How do we foster innovation?<--- Score
74. Has the investment re-baselined during the past fiscal year?<--- Score
75. If you had to rebuild your organization without any traditional competitive advantages how would your people have to approach their work and collaborate together in order to create the necessary conditions for success?<--- Score
76. Who will provide the final approval of Agile Project Management deliverables?<--- Score
77. Do we underestimate the customer’s journey?<--- Score
78. Agile Project Management and PRINCE2 9 – one or the other, or both?<--- Score
79. Who uses our product in ways we never expected?<--- Score
80. Will there be any necessary staff changes
94
(redundancies or new hires)?<--- Score
81. How would our PR, marketing, and social media change if we did not use outside agencies?<--- Score
82. Who do we want out customers to become?<--- Score
83. How are agile principles being applied in large projects and multi-site projects?<--- Score
84. To what extent are agile and traditional project management techniques mutually exclusive?<--- Score
85. What are the success criteria that will indicate that Agile Project Management objectives have been met and the benefits delivered?<--- Score
86. Is the impact that Agile Project Management has shown?<--- Score
87. Have new benefits been realized?<--- Score
88. Thats fine as far as it goes, but does this scale?<--- Score
89. Who are the key stakeholders?<--- Score
95
90. What will be the consequences to the business (financial, reputation etc) if Agile Project Management does not go ahead or fails to deliver the objectives?<--- Score
91. Do we have the right people on the bus?<--- Score
92. Who else should we help?<--- Score
93. If our customer were my grandmother, would I tell her to buy what we’re selling?<--- Score
94. How can Trello be used as an Agile project management tool?<--- Score
95. Who do we think the world wants us to be?<--- Score
96. What type of certificate will be awarded and by whom?<--- Score
97. Is maximizing Agile Project Management protection the same as minimizing Agile Project Management loss?<--- Score
98. Why are Agile Project Management skills important?<--- Score
99. Who will determine interim and final
96
deadlines?<--- Score
100. Has implementation been effective in reaching specified objectives?<--- Score
101. Justification: what are your research questions and how do you motivate them?<--- Score
102. Do we have bad profits?<--- Score
103. What do we do when new problems arise?<--- Score
104. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?<--- Score
105. Are there separate sub-systems that have to communicate?<--- Score
106. What are the top 3 things at the forefront of our Agile Project Management agendas for the next 3 years?<--- Score
107. Would you rather sell to knowledgeable and informed customers or to uninformed customers?<--- Score
97
108. Is there any reason to believe the opposite of my current belief?<--- Score
109. Will reporting methods be different for agile versus traditional projects?<--- Score
110. Have benefits been optimized with all key stakeholders?<--- Score
111. Velocity -how fast are we going?<--- Score
112. Were lessons learned captured and communicated?<--- Score
113. How will you motivate the dishwashers?<--- Score
114. How will we build a 100-year startup?<--- Score
115. Are we paying enough attention to the partners our company depends on to succeed?<--- Score
116. Agile Management - an oxymoron?<--- Score
117. What is our formula for success in Agile Project Management ?<--- Score
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118. What are strategies for increasing support and reducing opposition?<--- Score
119. Are we making progress? and are we making progress as Agile Project Management leaders?<--- Score
120. How do we Lead with Agile Project Management in Mind?<--- Score
121. How do we foster the skills, knowledge, talents, attributes, and characteristics we want to have?<--- Score
122. How do we ensure that implementations of Agile Project Management products are done in a way that ensures safety?<--- Score
123. What about when our product is an integration of several different products, each with their own product owner?<--- Score
124. What is agile project management?<--- Score
125. How difficult is agile project management for outsourced or off-shored projects?<--- Score
126. Is Agile Project Management dependent on the successful delivery of a current project?
99
<--- Score
127. Who is a customer?<--- Score
128. How do I stay inspired?<--- Score
129. What are the business goals Agile Project Management is aiming to achieve?<--- Score
130. Who will manage the integration of tools?<--- Score
131. Why would anyone want to discard the benefits of collocated teams?<--- Score
132. How can we become the company that would put us out of business?<--- Score
133. How do we go about Securing Agile Project Management?<--- Score
134. What are the critical success factors?<--- Score
135. What External Factors Influence Our Success?<--- Score
136. If we do not follow, then how to lead?<--- Score
100
137. Think about the kind of project structure that would be appropriate for your Agile Project Management project. should it be formal and complex, or can it be less formal and relatively simple?<--- Score
138. Do we have the right capabilities and capacities?<--- Score
139. Whom among your colleagues do you trust, and for what?<--- Score
140. Economic -do we have the time and money?<--- Score
141. Who are you going to put out of business, and why?<--- Score
142. Is Agile Project Management dependent on the successful delivery of a current project?<--- Score
143. How to deal with Agile Project Management Changes?<--- Score
144. How can we incorporate support to ensure safe and effective use of Agile Project Management into the services that we provide?<--- Score
145. So, how do we adapt project management
101
techniques to deal with this key reality?<--- Score
146. How likely is it that a customer would recommend our company to a friend or colleague?<--- Score
147. What is scrum?<--- Score
148. Are you satisfied with your current role? If not, what is missing from it?<--- Score
149. What trouble can we get into?<--- Score
150. So then, what is a virtual team?<--- Score
151. Who are four people whose careers I’ve enhanced?<--- Score
152. What are your most important goals for the strategic Agile Project Management objectives?<--- Score
153. When we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?<--- Score
154. Will it be accepted by users?<--- Score
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155. How do we deal with change when it happens?<--- Score
156. How will you know that the Agile Project Management project has been successful?<--- Score
157. What potential megatrends could make our business model obsolete?<--- Score
158. What business benefits will Agile Project Management goals deliver if achieved?<--- Score
159. Are the pms ready to execute agile projects?<--- Score
160. How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?<--- Score
161. How much contingency will be available in the budget?<--- Score
162. Do we say no to customers for no reason?<--- Score
163. Do you see more potential in people than they do in themselves?<--- Score
103
164. Who will be responsible for deciding whether Agile Project Management goes ahead or not after the initial investigations?<--- Score
165. Legal and contractual - are we allowed to do this?<--- Score
166. What one word do we want to own in the minds of our customers, employees, and partners?<--- Score
167. Are there Agile Project Management Models?<--- Score
168. Did my employees make progress today?<--- Score
169. The fundamentals of agile software development, agile project management, and evolutionary development have been proven and demonstrated to be highly successful. Are these now preferred in our organization?<--- Score
170. How can we become more high-tech but still be high touch?<--- Score
171. What is the range of capabilities?<--- Score
172. How can an agile project manager balance team level autonomy and individ- ual level
104
autonomy in agile software teams?<--- Score
173. What would have to be true for the option on the table to be the best possible choice?<--- Score
174. How does Agile Project Management integrate with other business initiatives?<--- Score
175. When is done done?<--- Score
176. What was the last experiment we ran?<--- Score
177. How can you negotiate Agile Project Management successfully with a stubborn boss, an irate client, or a deceitful coworker?<--- Score
178. What are the challenges?<--- Score
179. How do organizations adapt to a radically new framework such as agile?<--- Score
180. Which models, tools and techniques are necessary?<--- Score
181. Are there any disadvantages to implementing Agile Project Management? There might be some that are less obvious?
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<--- Score
182. What are your key business, operational, societal responsibility, and human resource strategic challenges and advantages?<--- Score
183. What stupid rule would we most like to kill?<--- Score
184. How do you govern and fulfill your societal responsibilities?<--- Score
185. Who is the main stakeholder, with ultimate responsibility for driving Agile Project Management forward?<--- Score
186. In what ways are Agile Project Management vendors and us interacting to ensure safe and effective use?<--- Score
187. Why don’t our customers like us?<--- Score
188. What would I recommend my friend do if he were facing this dilemma?<--- Score
189. Do we have enough freaky customers in our portfolio pushing us to the limit day in and day out?<--- Score
190. Am I failing differently each time?
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<--- Score
191. Which functions and people interact with the supplier and or customer?<--- Score
192. What did we miss in the interview for the worst hire we ever made?<--- Score
193. If no one would ever find out about my accomplishments, how would I lead differently?<--- Score
194. What are the gaps in my knowledge and experience?<--- Score
195. What information is critical to our organization that our executives are ignoring?<--- Score
196. What current systems have to be understood and/or changed?<--- Score
197. What does your signature ensure?<--- Score
198. Are we / should we be Revolutionary or evolutionary?<--- Score
199. What should we stop doing?<--- Score
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200. What did you accomplish yesterday, what will you do today, and what impediments are getting in your way?<--- Score
201. Instead of going to current contacts for new ideas, what if you reconnected with dormant contacts--the people you used to know? If you were going reactivate a dormant tie, who would it be?<--- Score
202. How are we doing compared to our industry?<--- Score
203. What are the rules and assumptions my industry operates under? What if the opposite were true?<--- Score
204. What is agile anyways?<--- Score
205. What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Agile Project Management?<--- Score
206. Who, on the executive team or the board, has spoken to a customer recently?<--- Score
207. Are we changing as fast as the world around us?<--- Score
208. If we got kicked out and the board brought in a new CEO, what would he do?
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<--- Score
209. Operational - will it work?<--- Score
210. Who have we, as a company, historically been when we’ve been at our best?<--- Score
211. Where can we break convention?<--- Score
212. What is our Agile Project Management Strategy?<--- Score
213. What are we challenging, in the sense that Mac challenged the PC or Dove tackled the Beauty Myth?<--- Score
214. Can we maintain our growth without detracting from the factors that have contributed to our success?<--- Score
215. What trophy do we want on our mantle?<--- Score
216. What is Effective Agile Project Management?<--- Score
A d d u p t o t a l p o i n t s f o r t h i s s e c t i o n : _ _ _ _ _ = T o t a l p o i n t s f o r t h i s s e c t i o n
D i v i d e d b y : _ _ _ _ _ _ ( n u m b e r o f s t a t e m e n t s a n s w e r e d ) = _ _ _ _ _ _
A v e r a g e s c o r e f o r t h i s s e c t i o n
109
T r a n s f e r y o u r s c o r e t o t h e A g i l e P r o j e c t M a n a g e m e n t I n d e x a t t h e b e g i n n i n g o f
t h e S e l f - A s s e s s m e n t .
110
Index ability 31
accelerate 61
acceptable 42, 59
acceptance 16, 91
accepted 101
access 2, 4, 40, 43
accomplish 3, 107
according 21, 23
account 5, 22
accounted 43
accuracy 37
accurate 23, 92
achieve 3, 54, 67, 99
achieved 17, 65, 102
achieves 89
across 46, 76
action 73
actions 13, 82
activities 17, 64, 80
activity 21, 26
actual 21
actually 24, 51, 59, 81
adapting 93
addition 4, 86
additional 29, 45, 49, 51
additions 82
address 13, 64
addressing 31
adequately 29, 35
adopted 65
advantage 54
advantages 86, 93, 105
advise 4
affect 43, 49-50, 92
affecting 7, 53
against 27, 75-76
agencies 94
agendas 96
Aggregate 46
agility 74
111
agreed 41, 45
agreement 87
agrees 87
aiming 99
alerts 76
aligned 14
alignment 42
alleged 1
allocate 90
allocated 90
allowed 92, 103
already 53, 87
Amazon 5
America 22
amplify 53, 88
analysis 6-7, 34-39, 41, 48-51, 53, 55, 66, 68
analyze 2, 35, 37-40, 48, 51, 55, 68
analyzed 35-36, 40, 44, 61, 76
another 5, 87
answer 6-7, 12, 20, 34, 48, 58, 72, 84
answered 18, 31, 46, 56, 70, 82, 108
answering 6
anyone 30, 89-90, 99
anyways 107
appear 1
applicable 7
applied 53, 76, 94
appointed 28, 30
approach 62, 86, 93
approaches 24, 59, 66
approval 22, 93
approved 25
Architect 3
Architects 3
around 107
arrange 102
asking 1, 3
aspects 62
assess 67
assessing 63, 80
Assessment 4, 15
assets 74
assign 17
112
assigned 26, 28
assist 62
assistant 3
assure 37, 61
attainable 21
attempted 30
attempting 78-79
attendance 30
attendant 68
attended 30
attention 7, 97
attributes 98
Audacious 90
auditing 14, 76
auspices 4
author 1
autonomy 87, 103-104
available 14, 16, 23, 29, 38, 52, 102
Average 7, 18, 31, 46, 56, 70, 82, 108
awarded 95
background 5
balance 37, 87, 103
barriers 40
Baseline 36
baselined 44
baselines 26, 30-31
Beauty 108
because 40, 43
become 94, 99, 103
before 4, 30, 78
beginning 2, 10, 18, 32, 46, 56, 70, 82, 109
behind 87
belief 6, 12, 20, 34, 48, 58, 72, 84, 97
believe 87, 97
EHQHÀW������������������EHQHÀWV� �����������������������������������better 3, 24, 42, 44, 75
between 37, 41, 55
biggest 42, 45, 59
blinding 55
Blokdyk 4
bought 5
bounce 52, 54
113
boundaries 29
bounds 29
breakdown 63
briefed 28
brings 24
broken 54
brought 107
budget 64, 102
building 13, 73
business 1, 3, 5-6, 14, 17, 20, 23, 25, 28-30, 36-38, 45, 52-54,
76-77, 85, 87-91, 95, 99-100, 102, 104-105
button 5
capability 41
capable 3, 23
capacities 100
capacity 13
capital 86
capture 76
captured 46, 97
careers 101
cascading 34
category 22, 28
caused 1
causes 41, 48, 54-55, 82
causing 87
century 61
certain 37, 64
chaired 4
challenge 3, 38, 42
challenged 108
challenges 104-105
Champagne 4
champion 28
change 12-13, 18, 31, 38, 43, 52, 59, 61, 64, 69, 77, 86, 88-
89, 94, 96, 102
changed 31, 92, 106
changes 12, 18, 35, 62, 65, 68, 78, 82, 91, 93, 100
changing 107
charter 23
charters 30
charts 36, 40, 48
cheaper 42, 44
checked 75, 77, 80
114
checklist 4
choice 22, 28, 104
choose 6-7, 65
circumvent 13
claimed 1
cleaning 22
clearly 6, 12, 20, 24, 26, 34, 48, 58, 72, 84
client 4-5, 37, 65, 104
clients 28
closed 76
closely 5
closest 90
closing 49
Coaches 22, 26
colleague 101
colleagues 100
collect 35
collected 24, 26, 35, 45, 49, 53, 61
collection 39, 41-42, 44, 51
collocated 61, 93, 99
coming 48
command 72
commitment 92
committed 27, 51
companies 1, 4, 89
company 3, 42, 44, 54, 85, 87-88, 90, 92, 97, 99, 101-102,
108
compare 51
compared 107
Comparing 66
comparison 6
compelling 30
competi 51
complete 1, 6, 17, 29
completed 7, 21, 25, 27, 30
completely 91
completion 26, 29
complex 3, 85, 100-101
complexity 40
compliance 25, 48
complied 25
components 36, 40
compute 7
115
computing 91
concept 52
concerns 15, 40, 58, 90
condition 73
conditions 24-25, 77, 86, 93
conducted 67
conducting 52
FRQÀUP� �FRQÁLFWV� ��consider 13
considered 14, 16, 44
considers 54
consistent 38, 80
constitute 23
consultant 3
consulted 107
Contact 3
contacted 4
contacts 107
contain 15, 76
contained 1
containing 4
contains 4
content 27
Contents 1-2
context 26-27, 31
contextual 24
continual 5, 76, 82
continued 45
contracts 22
control 2, 64, 72-75, 77, 79, 81-82
controlled 49-50
controls 15, 51, 59, 61, 73-76, 78, 81
convenient 40, 43
convention 108
convey 1
Copyright 1
correct 34, 72
corrective 82
correspond 5
costing 38, 42
counting 85
counts 85
116
course 31
coworker 104
create 5, 16, 86, 88, 93
created 49, 53, 92
creating 3, 42, 45
creativity 66
crisis 14
criteria 5, 16, 21-22, 24, 28, 62, 79, 87, 94
CRITERION 2, 12, 20, 34, 48, 58, 72, 84
critical 24, 27, 53, 60, 74-75, 99, 106
criticism 49
crucial 52
crystal 7
cultural 64
culture 28, 39, 53
current 31, 34, 41, 51, 55, 62, 97-98, 100-102, 106-107
currently 21, 73
custom 13
customer 5, 17, 21-24, 26, 29, 46, 75, 79, 92-93, 95, 99, 101,
106-107
customers 1, 15, 21, 27, 35, 40, 43, 46, 51, 89, 94, 96, 102-
103, 105
damage 1
dashboards 82
day-to-day 82
deadlines 14, 96
deceitful 104
decide 60
decided 65
deciding 103
decision 60, 62, 66-67
decisions 61, 65, 79, 81
dedicated 3
deeper 7
deepest 4
defect 41
defects 38
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117
delegated 23
deletions 82
deliver 15, 24, 95, 102
delivered 37, 94
delivery 14, 62, 86, 98, 100
department 3, 88
dependent 98, 100
depends 97
deployed 42, 76
derive 79
derives 89
Describe 14, 66
described 1
describing 21
design 1, 4-5, 22, 25, 63, 65-66, 72
designed 3, 5, 49, 59, 64
designing 3
desired 29, 60
detail 40, 67
detailed 53, 73
detect 77
determine 5-6, 13, 41, 92, 95
determined 54, 92
detracting 108
develop 55, 58, 66, 68
developed 4-5, 23, 25, 27, 30, 36, 53, 61-62, 64, 73
developing 50, 64
diagram 55
different 3, 22-24, 27, 55, 68, 92, 97-98
GLIÀFXOW���dilemma 105
direction 31, 42, 44
directly 1, 51
Disagree 6, 12, 20, 34, 48, 58, 72, 84
discard 99
discovered 68
discussing 85, 101
discussion 18, 37
display 40
displayed 24, 36, 44, 55
disqualify 51
disruptive 52
Divided 18, 23, 31, 46, 56, 70, 82, 108
118
document 5, 25
documented 28, 36, 77-79, 81
documents 3
domain 40
dormant 107
driving 90, 105
durations 21
during 31, 66, 75, 93
dynamics 28
earlier 92
Economic 100
editorial 1
education 3, 16, 78
effect 35
effective 12, 18, 96, 100, 105, 108
effects 42
HIÀFLHQF\� ������effort 34, 38, 55, 58
efforts 30
either 74
electronic 1
elements 5-6, 80, 92
embarking 30
emerging 17, 75
employee 60, 85
employees 53, 85, 87, 102-103
empower 3
enable 52, 78, 81
encourage 66, 81-82
engage 86
engagement 41, 67
enhance 79
enhanced 101
enough 3, 86, 97, 105
ensure 21, 27, 42, 68, 91, 98, 100, 105-106
ensures 98
ensuring 90
Entities 45
entity 1
equipment 14
equipped 23
equitably 23
errors 92
119
establish 58
estimate 40, 42, 44
estimated 26, 29, 44
estimates 24, 39, 55
estimation 68-69
ethical 92
ethnic 88
evaluate 63
evaluating 62
evaluation 61, 80
events 34, 63
everyday 53
everyone 20, 23
evidence 7, 41
evolution 34
evolve 52
Exactly 93
example 2, 8, 14, 50, 77
examples 3-5
excellence 3
excellent 42, 45
exclude 65
exclusive 94
execute 84, 102
executed 41, 44
executing 53
execution 59, 75
executive 3, 107
executives 106
existing 5-6, 39-40, 43, 53, 77
expected 17, 21, 93
expend 34
experience 90, 106
experiment 104
Expert 4
experts 29
explained 5
explicitly 86
explore 55
extent 6, 29, 58, 94
External 30, 99
facilitate 6, 14, 82
facility 5-6
120
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factors 38, 41, 63, 68, 99, 108
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freaky 105
frequency 24, 76
frequently 36
friend 101, 105
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funding 86
121
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gathered 23
generate 49, 54, 69
generated 53, 62
Gerardus 4
getting 20, 107
glamor 22
global 91
globally 89
govern 105
graphs 4, 36
gratitude 4
grievances 67
ground 38, 52
groups 92
growth 55, 108
guaranteed 24
guidance 1
happen 18
happening 60, 91
happens 3, 5, 36, 85-86, 102
hardest 44
health 67
hearing 88
helpful 40
helping 3
heuristic 62
high-level 25, 30
highly 103
high-tech 103
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122
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implement 13, 34, 72, 75
implicit 86
important 17, 41, 51, 81, 89, 95, 101
improve 2, 5-6, 52, 58-60, 62-67, 69
improved 61, 64-65, 68-69, 77
improving 69
incentives 82
include 25, 65
Included 2, 4
includes 39
including 20, 22-23, 50, 63, 73, 80
increase 58, 92
increasing 98
in-depth 7
indicate 45, 51, 73, 94
indicated 82
indicators 37, 43, 51, 67, 73
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insight 49
inspired 99
Instead 107
integrate 104
Integrity 87
123
intended 1, 59, 67
INTENT 12, 20, 34, 48, 58, 72, 84
intention 1
interact 106
interests 35, 38
interim 95
internal 1, 30
interpret 6-7
interview 106
introduced 22
intuition 36
invaluable 2, 4-5
investment 17, 55, 93
involve 91
involved 15, 62, 64, 91
involves 80
isolate 41
issues 68
itself 1, 15
journey 93
judgment 1
kicked 107
kick-off 81
killer 86
killing 74
knowledge 5, 14-15, 30, 37, 45, 51, 73-74, 76, 79, 82, 88, 98,
106
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larger 78
leader 12, 18, 28, 52-53
leaders 20, 26, 54, 98
leadership 27-28
learned 76, 97
learning 76, 79-81
lessons 65, 76, 97
levels 22, 51, 75, 92
leverage 25, 76, 90
leveraged 30
liability 1
lifecycle 35
likelihood 63, 67
likely 101
limited 5
124
linked 30
listed 1
listen 86
longer 72-73
long-term 81
losses 36
magnitude 59
maintain 72, 87, 108
makers 81
making 12, 18, 60, 65, 67, 98
manage 43, 52, 99
manageable 21
managed 3, 26
Management 1-2, 4-9, 12-18, 20-32, 35, 37-42, 44-46, 49-56, 58,
60-67, 69-70, 72-74, 76-82, 84, 86-105, 107-109
manager 3, 6, 15-16, 18, 26-27, 50, 52, 73, 87-88, 96, 103
manner 25
mantle 108
mapped 29
market 43, 78
marketer 3
marketing 94
master 73
materials 1
matter 29, 37, 43, 85, 101
maximizing 95
meaning 26
meaningful 44
measurable 21-22
measure 2, 6, 14, 17, 25, 29, 34-39, 41-45, 48, 50, 58, 60-61,
63, 67, 69, 78-80
measured 16, 35, 37, 39, 41-43, 45, 60, 75, 81
measures 35-36, 39, 41, 43, 45-46, 50-51, 53, 68, 73
mechanical 1
meeting 30, 38, 42, 75, 81
meetings 24, 28, 30
megatrends 102
member 28, 89
members 22-25, 27-28
method 22, 91
methods 21, 24, 41-42, 97
metrics 13, 21, 41, 59, 75, 82
milestones 23
125
minimize 42
minimizing 95
minutes 30, 62
missed 38, 42, 88
missing 101
mission 50, 54
models 23, 25, 103-104
PRGLÀHG� ��moments 52
momentum 88
monetary 16
monitor 59, 78-80
monitored 76
monitoring 73, 78, 82
months 59, 62
motivate 96-97
motivation 74, 78
multi-site 94
mutually 94
myself 89
Namely 53
narrow 54
nature 24, 78
nearest 7
nearly 87
necessary 35, 54, 66, 77, 86, 93, 104
needed 13-14, 18, 22, 51, 61, 76, 78, 80
negate 58
negotiate 104
negotiated 87
neither 1
Neutral 6, 12, 20, 34, 48, 58, 72, 84
normal 75
Notice 1
number 18, 31, 39, 46, 56, 70, 82, 108, 110
objective 3, 44
objectives 14, 17, 20, 23, 30, 50, 54, 79, 94-96, 101
observed 64, 78
obsolete 102
obstacles 13
obtained 26, 40
obvious 104
obviously 7
126
occurring 67
occurs 14, 78
offerings 51
offers 65
off-shored 98
one-time 3
ongoing 35, 63, 81
online 5
operates 107
operating 80
operation 77
operations 6, 75, 82
operators 81
opposite 97, 107
opposition 98
optimal 66, 68
optimized 97
option 104
options 16
orient 75
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originate 81
otherwise 1, 64
outcome 7
outcomes 39-40, 61, 69, 91
outlined 80
output 25, 36, 73, 77
outputs 21, 51, 81
outside 66, 94
outsourced 98
overall 6-7, 14
overlooks 60
ownership 24, 74
oxymoron 97
paradigm 52
paragraph 85
parameters 74
Pareto 48
Partial 53
particular 40, 50
partly 53
partners 15, 42, 97, 103
paycheck 90
127
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people 3, 17, 42, 45, 49, 64, 67, 79, 81-82, 85-86, 90, 93, 95, 101-
102, 106-107
percent 87, 92
perception 60-61, 92
perform 17, 23, 28, 31
performed 27, 63
period 59
permission 1
permitted 1
person 1
personnel 16, 76
pertinent 76
phases 35
picked 91
planet 79, 81
planned 41, 44, 73, 80-81
planners 81
planning 4
Planning- 78
points 18, 31, 46, 55-56, 69, 82, 108
policies 92
policy 23, 81
Political 64, 89
portfolio 62, 105
portray 48
positive 59, 88
possible 40, 44, 54, 62, 69, 72, 91, 104
potential 16, 38, 40, 51, 62-63, 67, 102
practical 54, 58, 60, 72
practice 40
practices 1, 5, 62, 76, 82, 89
precaution 1
preferred 103
present 35, 75
preserve 30
prevent 36
prevents 12, 18
previous 30
PRINCE 92-93
principles 52, 94
printing 4
priorities 37, 42, 46
128
privacy 31, 78
problem 12, 14-16, 20-21, 23, 29-30, 51, 54
problems 13-15, 41, 66-68, 82, 96
procedures 5, 77, 79-81
process 1, 3, 5, 21-22, 24-25, 30-31, 36-38, 40-41, 44-45,
48-55, 59, 63-64, 68, 73-75, 77-79, 82
processes 29, 36-37, 49-50, 52-53, 55, 74, 77, 80, 82
produced 59
product 1, 5, 44, 51, 61, 86, 93, 98
production 63
products 1, 13-14, 42, 45, 98
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progress 29, 37, 63, 75, 98, 103
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72-82, 84-105, 107-109
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promising 86
promote 42, 45, 49
promoting 52
SURRÀQJ� ��properly 5, 20, 30, 35
proposals 81
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purchased 5
Purpose 2, 5
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question 6-7, 12, 20, 34, 48, 58, 72, 84
questions 3-4, 6, 54, 96
quickly 6, 51-52, 54
radically 52, 104
rather 96
129
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reactivate 107
readings 80
reality 15, 101
realized 94
really 3
reason 97, 102
reasons 30
rebuild 86, 93
receive 26, 36
received 29, 86
recently 5, 107
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relatively 100
relevant 5, 21, 45, 72, 88
reliable 23
remedial 36
remedies 38
remove 68
remunerate 60
rephrased 5
replace 58
130
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reporting 80, 97
reports 36
represent 60
reproduced 1
reputation 95
request 54
requested 1, 65
require 38, 77
required 14, 21-22, 26, 45, 55, 58, 61-62
research 3, 86, 96
reserved 1
resides 14
resource 4, 105
resources 2, 4, 14, 23, 29, 37, 55, 58, 64, 75, 77, 90-92
respect 1
responded 7
response 14, 73, 76, 82
result 49, 59-60
resulted 74
resulting 52
results 21, 24, 35, 51, 58, 64, 67, 69, 73, 75
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retention 67
retrospect 92
return 38, 59
returned 22
revenue 42, 44
review 5-6
reviewed 26
reviews 5
revised 55, 74
reward 35, 42, 45, 49
rewards 82
rework 60
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roadmaps 20
routine 74
routinely 89
safety 67-68, 98
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savings 24, 55
131
scenarios 79
schedule 21, 45, 63, 79, 90
scheduling 58
scheme 76
Scorecard 2, 7-9
scorecards 82
Scores 9
scoring 5
second 7
section 7, 18, 31, 46, 55-56, 69-70, 82, 108
Secure 90
Securing 99
security 14, 25, 31, 68, 74, 78
segmented 23
segments 27, 92
select 54
selected 64, 68
selecting 87
sellers 1
selling 95
senior 89
separate 96
sequencing 86
series 6
service 1-5, 44, 60-61, 86, 92
services 1, 4, 45, 100
setbacks 52, 54
several 4, 98
severely 54
shared 79
sharing 79
shifting 62
should 3, 14, 24-25, 34, 36, 43, 52, 54, 63-65, 68, 77, 79-80, 86, 95,
100, 106
signal 24
signature 106
similar 27, 30, 48, 51
simple 31, 100
simply 4-5
single 85
single-use 3
situation 15, 34
skills 35, 40, 43, 88, 95, 98
132
smallest 12, 15, 59
social 94
societal 105
software 14, 43, 65, 74, 87, 103-104
solicit 21
solution 34, 53-54, 58-60, 62-63, 65-66, 68, 72
solutions 38, 40, 43, 53, 62-64, 66, 69
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startup 97
stated 86-87
statement 6, 66, 69
statements 7, 18, 21, 23, 31, 46, 51, 56, 70, 82, 108
status 49
strategic 101, 105
strategies 98
strategy 14, 61, 65, 73, 90, 108
stronger 87
Strongly 6, 12, 20, 34, 48, 58, 72, 84
structure 22, 37, 39, 63, 100
stubborn 104
stupid 105
subject 4, 29
submit 5
submitted 5
subset 12, 15
133
succeed 97
success 13, 15, 17, 26, 29, 35-36, 39, 41, 44, 63, 75, 78, 84,
86, 89, 93-94, 97, 99, 108
successful 55, 68, 75, 77, 98, 100, 102-103
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suitable 36
supplier 106
suppliers 21, 42, 49-50
support 3, 53, 62, 66, 77-78, 89, 98, 100
supported 27, 50
Supporting 62
surface 82
Surveys 4
SUSTAIN 2, 84
sustaining 81
symptom 12
system 5-6, 54, 62, 79-80, 90
systematic 45
systems 39, 49-50, 74, 82, 106
tackled 108
taking 42, 44
talents 98
talking 3
target 25
targets 68
tasked 74
technical 64
techniques 13, 15, 59, 75, 94, 101, 104
technology 86, 92
templates 3, 25, 53, 55
tested 16, 62
testing 62, 68
thankful 4
themselves 87, 102
theory 74-75, 78
things 63, 96
thinking 48, 66
through 20, 55
throughout 1
time-bound 21
timely 28
together 86, 93
134
tomorrow 79, 81, 90
Toolkits 3
top-down 72
toward 75
Toyota 89
tracking 22
trademark 1
trademarks 1
trade-offs 62
trained 20, 27
training 13, 17, 63, 75, 77-78, 82
Transfer 7, 18, 32, 46, 56, 70, 74, 82, 109
translated 22
Trello 95
trends 17, 51
trophy 108
trouble 101
trying 3, 52, 89
ubiquitous 91
ultimate 105
underlying 68
undermine 89
understand 24, 61
understood 86, 106
undertake 49
underway 65
uninformed 96
unique 25
Unless 3
updated 51
updates 82
useful 66, 74
usefully 6, 12, 15
utilizing 66
validated 25-26, 30, 54
valuable 3
variables 36, 49, 77
variation 12, 21, 36, 40, 44, 48, 55, 75
variety 67
Velocity 97
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135
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versions 22, 24
versus 24, 62, 97
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virtual 27, 93, 101
warranty 1
wealth 40, 43
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within 3, 49, 59, 91
without 1, 7, 61, 74, 86, 93, 108
worked 65
workers 15, 88
workforce 41, 67-68, 86, 92
working 18, 59, 80-81, 96
workplace 68
wouldnt 84
writing 5
written 1
yesterday 107
yourself 51, 89