AGRICULTURAL PRODUCE MARKETING COMMITTEE …delhigovt.nic.in/upload/103-2008-00024.pdfMandi (NSM)...

AGRICULTURAL PRODUCE MARKETING COMMITTEE

(MARKET OF NATIONAL IMPORTANCE) (Government of National Capital Territory of Delhi)

New Office Complex, NFM Phase-II, AZADPUR, Sarai

Pipal Thala, DELHI –110033

Tender For

Supply and Implementation of Hardware, Network, System

Software and Warranty Support for Integrated Mandi

Management System (IMMS)

Cost of Tender: Rs. 1000/-

Last Date of Issue of Tender: 25th March’08

Last Date for Submission of Bids: 27th March’08

Tender for Hardware, Network, System Software for APMC- Computerization Project

Final Version 2 Confidential

PRESS NOTICE INVITING TENDER ........................................................ 5

PART-I: FUNCTIONAL AND TECHNICAL SPECIFICATIONS .................... 8

1 INTRODUCTION .............................................................................. 8

1.1 ABOUT APMC, AZADPUR ....................................................................... 8 1.2 APMC, AZADPUR COMPUTERIZATION PROJECT........................................... 10 1.3 SCOPE OF WORK AND DELIVERABLES ...................................................... 10 1.4 STRUCTURE OF THIS DOCUMENT ............................................................ 19

2 PROPOSED SYSTEM OVERVIEW .................................................... 20

2.1 APPLICATIONS OVERVIEW .................................................................... 20 2.2 APPLICATION ARCHITECTURE AND APPLICATION SYSTEM DESIGN .................... 22

3 TECHNICAL REQUIREMENTS......................................................... 24

3.1 NETWORK ARCHITECTURE AND SYSTEM DESIGN ......................................... 24 3.2 EXISTING IT INFRASTRUCTURE AT APMC................................................. 31

4 OPERATIONAL REQUIREMENTS .................................................... 34

4.1 INTRODUCTION................................................................................. 34 4.2 HARDWARE AND SOFTWARE.................................................................. 34 4.3 IMPLEMENTATION SCHEDULE ................................................................ 35 4.4 PERFORMANCE AND SPARES.................................................................. 36 4.5 SUPPORT REQUIREMENT...................................................................... 36 4.6 PROJECT MANAGEMENT....................................................................... 36 4.7 DOCUMENTATION .............................................................................. 38 4.8 TRAINING REQUIREMENT ..................................................................... 38 4.9 SERVICE LEVEL AGREEMENT ................................................................. 38 4.10 HANDOVER CLAUSE............................................................................ 39 4.11 PAYMENT SCHEDULE AND TERMS............................................................ 40

5 TESTING AND USER ACCEPTANCE................................................. 41

5.1 ACCEPTANCE CRITERIA........................................................................ 41 5.2 FUNCTIONAL REQUIREMENT.................................................................. 41 5.3 FINAL ACCEPTANCE TESTS ................................................................... 43 5.4 TECHNICAL AUDITS FROM TIME TO TIME.................................................. 44

PART – II: COMMERCIAL TERMS AND BID DOCUMENTS..................... 45

6 BID DOCUMENTS........................................................................... 45

6.1 DISTRIBUTION OF TENDER DOCUMENTS................................................... 45 6.2 COST OF BIDDING ............................................................................. 45 6.3 LIST OF DOCUMENTS COMPRISING THE TENDER.......................................... 45 6.4 BID STRUCTURE................................................................................ 45 6.5 PRELIMINARY PROCESS TO BE CONFIDENTIAL ............................................. 47

7 BIDDING PROCESS........................................................................ 48



7.1 PROPOSAL SUBMISSION, FORMAT AND SIGNING ......................................... 48 7.2 AMENDMENT OF TENDER DOCUMENT .................................................... 49 7.3 LANGUAGE OF PROPOSAL ..................................................................... 49 7.4 BID SECURITY AND EARNEST MONEY DEPOSIT (EMD)................................. 49 7.5 VENUE FOR SUBMISSION OF PROPOSALS ................................................... 50 7.6 LATE PROPOSALS............................................................................... 50 7.7 MODIFICATION, SUBSTITUTION & WITHDRAWAL OF PROPOSALS ..................... 50

8 TECHNICAL BID EVALUATION....................................................... 51

8.1 VENUE OF OPENING TECHNICAL PROPOSALS.............................................. 51 8.2 GENERAL GUIDELINES FOR OPENING OF PROPOSALS.................................... 51 8.3 OPENING OF TECHNICAL PROPOSALS....................................................... 51 8.4 CLARIFICATION OF PROPOSAL ............................................................... 52 8.5 CORRECTION OF ERRORS ..................................................................... 52 8.6 EVALUATION PROCEDURE..................................................................... 52

9 COMMERCIAL BID EVALUATION ................................................... 53

9.1 VENUE OF OPENING OF COMMERCIAL PROPOSALS ....................................... 53 9.2 OPENING OF PROPOSALS ..................................................................... 53 9.3 CLARIFICATION OF PROPOSALS.............................................................. 53 9.4 CORRECTION OF ERRORS ..................................................................... 54 9.5 EVALUATION PROCEDURE AND CRITERIA .................................................. 54 9.6 ACCEPTANCE OR REJECTION OF PROPOSALS .............................................. 55

10 AWARD OF CONTRACT ............................................................... 56

10.1 NOTIFICATION OF AWARD.................................................................... 56 10.2 SIGNING OF CONTRACT ....................................................................... 56 10.3 IMPLEMENTATION/ PERFORMANCE SECURITY ............................................. 56

11 LEGAL CONDITIONS OF THE CONTRACT.................................... 57

11.1 CONFIDENTIALITY.............................................................................. 57 11.2 PRICES ........................................................................................... 58 11.3 APMC, AZADPUR’S RIGHTS.................................................................. 59 11.4 SUBCONTRACTING BY THE BIDDER ......................................................... 59 11.5 SPECIFICATIONS................................................................................ 60 11.6 APMC, AZADPUR’S RIGHT TO INSPECT GOODS .......................................... 60 11.7 DELIVERY OF MATERIALS AND RELATED DOCUMENTATION............................. 60 11.8 INCIDENTAL SERVICES ........................................................................ 61 11.9 WARRANTY...................................................................................... 62 11.10 AUTHORITY OF PERSON SIGNING THE CONTRACT ON BEHALF OF THE BIDDER.... 63 11.11 SETTLEMENT OF DISPUTES AND ARBITRATION ........................................ 63 11.12 INSOLVENCY AND BREACH OF CONTRACT............................................... 65 11.13 DEFECT AND JURISDICTION OF CONTRACT ............................................. 66 11.14 FORCE MAJEURE CLAUSE .................................................................. 66

12 GENERAL TERMS AND CONDITIONS .......................................... 67



12.1 THE BIDDER MUST STUDY THE TERMS AND CONDITIONS BEFORE RESPONDING TO THE TENDER DOCUMENT...................................................................................... 67 12.2 THE TENDERS OF THE BIDDERS WHO RESORT TO CANVASSING OF ANY KIND FOR MAKING THE AWARD OF WORK IN HIS FAVOR WILL BE LIABLE TO BE REJECTED................ 67 12.3 OTHER REQUIREMENTS........................................................................ 67 12.4 REQUIREMENTS FROM APMC, AZADPUR................................................... 67 12.5 TIME BEING ESSENCE OF THE CONTRACT................................................... 67 12.6 RESPONSIBILITY FOR COMPLETENESS....................................................... 67

13 MISCELLANEOUS........................................................................ 68

13.1 CORRUPT, FRAUDULENT AND UNETHICAL PRACTICES..................................... 68 13.2 NOTICES......................................................................................... 68 13.3 USE OF DOCUMENTS AND INFORMATION................................................... 68 13.4 CURRENCY OF THE PROPOSAL................................................................ 69 13.5 PERIOD OF PROPOSAL VALIDITY ............................................................. 69

ANNEXURE 1: TECHNICAL PROPOSAL LETTER .................................... 70

ANNEXURE 2: INDICATIVE BILL OF MATERIALS & PRICE SCHEDULE. 72

ANNEXURE 3: SPECIFICATIONS AND COMPLIANCE............................ 76

ANNEXURE 4: PRESENTATION AGENDA ............................................ 120

ANNEXURE 5: LIST OF APMC, AZADPUR SITES ................................. 121

ANNEXURE 6: COMPANY PROFILE..................................................... 122

ANNEXURE 7: TECHNICAL PROFILE .................................................. 124

ANNEXURE 8: FORMAT FOR REPORTING ADDITIONAL FUNCTIONALITIES/SPECIFICATIONS ............................................... 125



AGRICULTURAL PRODUCE MARKETING COMMITTEE

New Office Complex, NFM Phase-II, AZADPUR, Sarai Pipal

Thala, DELHI –110033

Website: www.apmcazadpurdelhi.com e-mail: [email protected] Phone: +91-11-27691747/27691804/27691807/27691747

Press Notice Inviting Tender

Sealed item rate tenders are invited on two bid system basis on behalf of

Secretary, Agricultural Produce Marketing Committee, Azadpur upto 3.00 PM on date

indicated below from the established, reputed & reliable IT Hardware providers having

minimum ISO 9001:2000 certificate who have adequate past experience of the works of

similar nature of specified magnitude for the under mentioned work:

S. No. NAME OF WORKS Earnest Money (Rs.)

Cost of Tender (Rs.)

Time of Delivery

Last date for issue of

Tender Documents

Last Date of receipt of tender &

opening of technical

bid 1. Computerization of

APMC Azadpur S.H.:- Supply and Implementation of Hardware, Network, System Software and Warranty Support for Integrated Mandi Management System (IMMS)

Rs. 3,80,000/- (Rupees Three lakhs eighty

thousand only)

1000/- (Rupees

one thousand

only)

8 weeks 25th March’08

27th March’08

The earnest money as indicated above shall have to be deposited by the tenderers along

with application for issue of tender by a Bank Draft/Pay order of a

scheduled/nationalized banks or call deposited receipt in favour of Agricultural Produce

Marketing Committee, Azadpur.



1. Eligibility Criteria:

(i) The agencies / firms should have satisfactory completed three works of

similar nature each of value not less than Rs. 75 Lakhs or two similar woks

each of value not less than Rs. 1.1 Crore or one similar nature work of value

not less than Rs. 1.5 Crore in Central Govt./State Govt./Public Sector

Undertakings / co-operatives during the last five years ending December,

2006.

(ii) The agencies / firms should have satisfactorily completed three projects of

LAN and WAN implementation of not less than 120 nodes.

(iii) Consortiums / Joint Ventures are not accepted.

(iv) The successful installation certificates issued by the officer of the client of the

rank of Executive Engineer or equivalent will have to be furnished along with

the application. The successful installation certificate must clearly indicate the

past work done. If work is not done in a Government department then along

with the experience certificate proof of income tax deducted at source (TDS)

has to be produced without which experience shall not be considered. The

experience certificate should indicate:-

(a) The date of start and date of completion of work.

(b) Nature of work.

(c) That the work has been completed satisfactory.

(d) Amount of work completed.

2. If any information furnished by the tenderer is found incorrect at any stage, then his

tender shall be rejected.

3. As following:

3.1. The tenderer shall submit the offer under two Bid system i.e. Technical Bid and

Commercial Bid in a sealed envelope. Packet “A” marked as Technical Bid shall

also have documents in support of eligibility criteria, Packet “B” marked

Commercial Bid shall have tender forms, rates, schedule of quantity.

3.2. In case of downloaded tender the earnest money deposit and cost of tender, in

the form of Demand Draft shall be kept in a separate sealed envelope marked

EMD / CTD.



3.3. All the sealed envelopes as in 3.1 and 3.2 above shall be kept in a separate

bigger size sealed packet-mentioning Name of work, NIT No. and due date of

opening.

4. No clarification regarding this tender document shall be entertained individually.

5. The bidder can seek any clarification before seven days of the submission of the bid.

No clarification would be provided thereafter.

6. The tenders shall be received on XX upto 3.00 P.M and Technical Bid shall be

opened on the same day at 3.30PM in the office of the Secretary, Agricultural

Produce Marketing Committee, New Office Complex, NFM Phase-II, AZADPUR, Sarai

Pipal Thala, DELHI –110033 in the presence of tenderers or their authorized

representative who may like to attend. Tender received after the prescribed time

and date shall not be considered.

7. The date and time for opening of Commercial Bid shall be intimated later on. The

commercial bid shall be opened only for those tenderers, who are technically

qualified and comply with all the terms and conditions of the tender. In this regard

decision of competent authority shall be final and binding upon all parties. The APMC

reserves the right to reject any or all the tenders without assigning any reason.

8. The NIT can be seen on website www.delhigovt.nic.in and

www.apmcazadpurdelhi.com and the tender documents can also be downloaded

from the above websites. In case of downloaded tender, the cost of tender and

earnest money in the form prescribed above shall be enclosed as prescribed above

in the tender failing which, the tender shall not be considered.

Executive Engineer

Agricultural Produce Marketing Committee, Azadpur



PART-I: FUNCTIONAL AND TECHNICAL SPECIFICATIONS 1 Introduction 1.1 About APMC, Azadpur The Azadpur fruit and vegetable market, spread over an area of 43.65 Acres was constructed by the Delhi Development Authority in the year 1977. In the New Sabzi Mandi (NSM) the allotments of Shops to Traders was made and the market was maintained by APMC till 01.12.1979 after which, the maintenance of services of the market was handed over to APMC, Azadpur. Subsequently about 33 Acres of more land was acquired by APMC, Azadpur to develop a New Fruit Market (NFM) contiguous to the existing New Sabzi Mandi (NSM) at Azadpur. The Azadpur market, rechristened as Ch. Hira Singh Fruit & Vegetable market, Azadpur operates as per the Delhi Agricultural Marketing, Regulation Act, 1998 and the Delhi Agricultural Produce Marketing (Regulation) General Rules, 2000. Also the Azadpur market has been declared as Market of National Importance on 07.01.2004. The purpose of regulation is to ensure orderly marketing to safeguard the interests of both producers/sellers and consumers by eliminating any malpractices like short payment, delayed payments, unauthorized deductions and indulgence of too many intermediaries. The aim is to ensure such economic, legal and infrastructural conditions that are conducive to competitive marketing.

Further Okhla fruit and vegetable market was developed by APMC and handed over to APMC Azadpur as its sub-yard in1987 and the maintenance of services for this Okhla Sub-yard is being done by APMC, Azadpur. The activities performed at the Okhla Sub-yard are mostly similar to those in Azadpur but only at a smaller scale.

The Azadpur Railway Station has also been declared as a subsidiary yard of the principal market of Azadpur for fruits like banana, orange and mango coming from southern states.

APMC Azadpur also developed a farmers market at Kissan Haat, Chattarpur to avoid the middleman and enable consumers to buy the Fruit & Vegetables on reasonable rates directly from the Farmers. As a result the life span is increased & the consumers may obtain fresh and qualitative fruit & vegetables. The maintenance of Kissan Haat is done by APMC, Azadpur.



Further to this, land was acquired by APMC, Azadpur on the sides of GT Road in Tikri Khampur area for the development of fruit market. At present a check post has been constructed for incoming fruit carrying trucks coming to Delhi from the Northern Hill States of Jammu & Kashmir and Himachal Pradesh. The maintenance of this land is done by APMC, Azadpur and at present the land is being used for halting and parking of vehicles, which are mainly trucks, heading towards the Azadpur mandi. It is proposed that a fruit market will be made at this land.

The Ch. Hira Singh Wholesale Fruit And Vegetable Market, Azadpur or the Azadpur Mandi, as it is commonly called, is today the biggest Fruit and Vegetable Market in the continent of Asia. This is the Market of National Importance (MNI) and has assumed the character of a National Distribution Centre for important fruits like Apple, Banana, Orange, Mango etc. and vegetables like Potato, Onion, Garlic, Ginger etc.

At present APMC-Azadpur has the following departments/branches:

1. Gate 2. Information Technology (IT) 3. Enforcement 4. Market Information Systems (MIS) 5. Assessment Demand and Collection (ADC) 6. Accounts 7. Licensing 8. Engineering 9. Estate Management 10. Co-ordination 11. Nodal 12. Workshop 13. Legal & Prosecution 14. Administration 15. Dispensary 16. Vigilance 17. Security 18. Sanitation 19. Care Taking



The operations of APMC – Azadpur are spread across the following locations:

1. Azadpur, Delhi a. Main Office Complex at Azadpur b. Fruit and Vegetable Mandi at Azadpur c. Sub-yard Kela Siding, Azadpur

2. Sub-yard at Okhla 3. Kissan Haat at Chattarpur, Mehrauli 4. Check Post at Tikri Khampur

1.2 APMC, Azadpur Computerization project

As transactions increase in volume and the needs at APMC, Azadpur become more and more complex it becomes obvious to look for better efficiency and greater convenience as well as better returns. APMC, Azadpur believes that its employees should be able to concentrate fully on main and value added functions and spend little time on repeated work like preparing routine reports and statements. Thus to ensure meeting of objective and delivery of quality services to its stakeholders, it becomes imperative that the processes are efficient, and suitably enabled by technology. The recent stride in Information Technology presents new opportunities for process improvement and efficiency enhancement within the Organization. With this aim in mind, APMC has undertaken the ‘APMC, Azadpur Computerization project’.

The main objectives of the computerization of APMC, Azadpur are as follows:

1. Ease of Administration and reduction in Manual work 2. Improving Revenue generation and collection from Market Activities 3. Improving the Quality of Service and Information to all the market functionaries

and farmers 4. Centralized storage and access to Internal and Market related Data

1.3 Scope of Work and Deliverables The scope of the project involves complete supply, design, implement, final acceptance tests of LAN, WAN, Hardware and related products and services for the Computerization of APMC, Azadpur. The entire activity should be completed as per the Project Plans.



The Detailed Bill of Materials and Specifications annexed with this TENDER may be considered as an integral part of the scope of work and intending bidders should take it into account while estimating their efforts and bids. The broad scope of work of this engagement would include: 1.3.1 Broad Scope of Work

a) Supply, delivery, installation and commissioning of all Products/equipments at various sites of APMC, as mentioned in Annexure 5 of this tender, following the Bill of Materials Section of the tender

b) Design, installation & commissioning of the LAN and WAN, at the locations mentioned in Annexure 5. The scope of work will also include designing of network, IP Addressing, Planning for Redundancy & Security, provisioning for connecting to SWAN/NICNET in future etc. for various locations of APMC, Azadpur. Maintenance of network links between the various locations of APMC, Azadpur shall be the responsibility of the vendor.

c) Final Acceptance Testing of the Hardware equipments, networking equipments, LAN & WAN,

d) Documentation e) Training and Handover

1.3.2 Any work/service and any product/equipment, not specifically mentioned in the

tender, but considered essential for the completion of work in all respects, shall be deemed to be included in the Scope of Work of the Successful Bidder.

1.3.3 Supply of Products/equipment including active and passive components at

various sites of APMC and Factory Acceptance Testing

a) The Successful Bidder is responsible for the supply of all the Products/equipment specified in the Bill of Materials section of the tender viz. routers, switches, firewall, servers, desktops, UPS etc. of appropriate quantity & capacity which will meet the Technical Specifications outlined in the Annexure 3 to this tender.

b) The Bidder is responsible for supply of passive components specified in the Bill of Materials section of the tender viz. Cables, Racks etc.

c) The Bidder shall also quote as optional items and supply as per the Letter of Intent for all such items and their appropriate quantities that are not listed in the Bill of Material Section of the tender but are considered necessary for the successful implementation of the project.



d) The Bidder shall undertake minimum three-years comprehensive on-site Warranty for all the supplied products/equipment.

e) Final Acceptance Testing: The Bidder will get the Final Acceptance Tests as specified in this tender

f) The bidder shall execute Annual Maintenance Contract for the products/equipments including all spares, routine and major repairs for a period of 3 years. Year wise rates are to be quoted in the format provided in Annexure 2.

1.3.4 Design of the Wide Area Network connecting the various locations of APMC,

Azapdur and Local Area Network at the new office building at Azadpur, and other locations as specified in this tender.

a) The Bidder shall design the network that will integrate the various locations

of APMC, Azadpur as specified in this tender b) The Bidder will design the connectivity as described in the tender document

Wherever provision of Leased Line is ABSOLUTELY NOT FEASIBLE, the Bidder may consider other requisite media

c) The bidder will keep provision for connecting to SWAN/NICNET while designing network of sub yards and main markets of APMC in NCT of Delhi.

d) Local Area Network Connectivity

a. The Bidder shall design the complete LAN architecture at all the locations as specified in this tender

b. The Bidder has to plan and design the Structured Cabling and Power Cabling and all related works for the successful installation and commissioning of the LAN at all the specified locations of APMC, Azadpur

e) IP addressing

a. The Bidder has to design the IP-addressing schemes for the LAN and the WAN

b. The Bidder needs to design IP addressing keeping in mind the future implementation of a Disaster Recovery location.

f) Network Redundancy and Security



a. The Bidder must consider in the design that the redundancy should be available at all critical points of the network

b. The Bidder must make sure that all Primary Links shall be properly backed up as required in the tender.

c. The Successful Bidder shall ensure by proper and careful design of necessary configuration & security policies for the LAN and WAN networks.

g) The Successful Bidder shall submit the detailed design document to APMC

within three weeks from the date of Letter of Intent. 1.3.5 Installation and Commissioning of Local Area Network and Wide Area Network at

all the locations of APMC, Azadpur and Final Acceptance Testing

i. The Bidder shall install, integrate and commission the APMC Wide Area Network connecting all locations of APMC and will keep provision for connecting to SWAN/NICNET.

ii. The approximate number of users in the respective locations are as

follows:

1. At Azadpur around 45 2. At Okhla Sub-Yard around 10 3. At Kissan Haat around 5 4. At Tikri Khampur around 2

But the successful bidder will finalize the actual number of nodes in each location

after discussion with the APMC officials. APMC, Azadpur will have the rights to increase or decrease the number of nodes in each location at any point of time.

iii. The Bidder shall liaison with the Service Provider for successful and

timely commissioning all connectivity at all the locations of APMC.

iv. The Bidder shall also install and commission a suitable and reliable backup link for providing redundancy to the primary connectivity.

v. Wherever provision of MPLS Lines or ISDN is ABSOLUTELY NOT

FEASIBLE, the Bidder must provide the APMC, Azadpur with such non-feasibility report from the Service Provider and upon written consent from the



APMC, Azadpur can arrange provision of VSAT-based connectivity from the Service Provider for that location. The Bidder shall so install and commission the network that these VSAT locations, if any, also shall seamlessly get connected with the other offices for all requirements as specified in the tender document.

vi. The Successful Bidder shall design, install and commission the

complete LAN at all the locations of APMC.

vii. It shall be the responsibility of the Bidder to bring all the installation equipment and tools required for the installation of the LAN.

viii. The Bidder shall be responsible for configuring and implementing

the Directory/Authentication, File & Print services, Creation of domain and implementation of Print services at the LAN in all the locations.

ix. Structured Cabling

A. The Bidder is required to install and commission on a turnkey basis, the

structured LAN cabling involving CAT6 cables, Surface Mount I/Os, 3’ CAT 6/CAT6 patch cord, 7’ CAT 6/CAT6 patch cords, Jack Panel, PVC conduit / casing / capping with accessories, any other required components such as labels, ferrules etc., and all associated civil works at all the locations in accordance with the following guidelines.

• Carrying out of the required surveys prior to installation work is the

responsibility of the Successful Bidder, if deemed necessary. • The LAN cabling job should be carried out under the supervision of

certified engineers. • All the wiring should be fully concealed inside the conduit and no cable

(except patch cords) should be visible to the naked eye. • The actual ratio of trenching and casing work will depend upon the site

layout. The Bidder is advised to familiarize itself with the site layout of APMC offices and locations through representative surveys/site visits and ascertain the actual ratio.

• The cabling shall be properly labeled and ferruled so as to facilitate easy identification and maintenance. The labeling and ferruling shall be documented.



• All civil work like cutting, chasing, drilling, etc. shall be finished to ensure smooth leveled surfaces matching the existing surface finish without disturbing the existing aesthetics of the office to the extent possible.

• All waste material shall be properly disposed off from APMC premises in an environment friendly manner and compliant to applicable civil / municipal guidelines.

B. Testing, in conformance to measurement procedures and test parameters for CAT 6 installations as defined in TIA/EIA-568-B standards, of each node at each site using a pentascanner. The certified test results are to be submitted to APMC in hard copy.

C. Certification of each site for minimum 10 years performance warranty based

on the above test results from the manufacturer of the structured LAN cabling components.

x. Power Cabling

A. The Bidder is required to install & commission the Power Cabling from the

power source to the UPS & from the UPS to the equipments like desktops, servers, racks etc. that involves design, laying, fixing, installation, & commissioning of the power cabling system including electrical box / boards, cables, UPS, MDB, MCB, and associated civil works at locations of APMC on a turnkey basis in accordance with the following guidelines.

(i) The power-cabling job should be carried out under the supervision of skilled electrical technicians.

(ii) All the wiring should be fully concealed inside the conduit / G.I. pipe / Aluminum Channel and no cable should be visible to the naked eye.

(iii) The cabling shall be properly labeled and ferruled so as to facilitate easy identification and maintenance. The labeling and ferruling shall be as documented.

(iv) All civil work like cutting, chasing, drilling, etc. shall be finished to ensure smooth leveled surfaces matching the existing surface finish without disturbing the existing aesthetics of the office.

(v) All waste material shall be properly disposed off from the APMC premises in an environment friendly manner and compliant to applicable civil / municipal guidelines.



B. The Bidder is required to ensure a proper electrical earthing for Power Cabling is available in the APMC offices. The bidder is also required to properly earth the UPS. The Bidder also shall repair the existing power earth(s), if any, and make sure that the existing earth is working properly.

C. Each electrical point should be tested with line tester / multi-meter. Test

results are to be submitted to APMC in hard copy.

xi. Final Acceptance Testing: The Bidder should get the Final Acceptance Tests as specified in this tender document. (The Final Acceptance Tests shall cover the Functional Tests of LAN and WAN components, Structured Cabling and Power Cabling. The Final Acceptance Test Procedure shall also include tests to verify the data traffic handling capability of the LAN and WAN networks.).

1.3.6 Scope of Work for Network Management Support and Remote Monitoring: The

Contract period for this will start after the Final Acceptance Sign-off of all the hardware, LAN and WAN as per this tender.

a) Services – The Successful Bidder shall provide the following services for

Management of the APMC network. The Successful Bidder shall ensure that appropriate System and Processes are in place for delivering them.

• Network Management Services • Configuration Management • Problem Management • Performance Management • Change Management • Help Desk Management • Service Level Management • Bi-annual Performance Audits • Bi-annual Capacity Audits

1.3.7 General Scope of Work Clauses

a) Implementation Methodology – The Bidder shall adopt industry best practices to ensure smooth implementation of the project including but not limited to: -

i. Preparation of Project Schedule & Charter - a detailed location wise project schedule conforming to the overall Time frame of the project



ii. Understanding the requirements for the project with specific details to kick-off the project as per schedule

iii. Formulation of the Project Team with dedicated Program Manager for the project, placed at APMC, Azadpur. The Successful Bidder shall deploy extra resources to complete the project as per the timelines, if required.

The Bidder shall submit the Project Schedule & charter and the Project Team Structure for approval to APMC within 1 week from issue of Letter of Intent.

b) It shall be the responsibility of the Successful Bidder to bring all the installation equipment and tools required for the installation of the LAN/WAN.

c) The Successful Bidder has to provide all necessary assistance to the APMC,

Azadpur in resolving regulatory issues like obtaining Clearances/License from any government agency/regulatory authority, as required for setting up of the communication network.

d) The Successful Bidder has to be responsible for liasoning with the

Bandwidth provider for provisioning of the required connectivity services for successful and timely implementation.

e) The Successful Bidder has to submit all relevant documentation pertaining

to the entire network, for Remote Management of the Network. This should minimally cover the User Manuals, Operation Manuals, Manufacturer Supplied Technical Documentation, Configuration of all the Network Devices, all relevant diagrams/documentation required in hard copy as well as soft-copy. The documentation for Structured Cabling shall minimally cover detailed schematic layout of the structured cabling system with respect to the floor plan with details of cable numbering (labels and ferrules), wiring diagram for each node, test report for each node and pin-out diagram for each jack panel. The documentation for Power Cabling shall minimally cover the detailed schematic layout of the power cabling system with respect to the floor plan with details of cable numbering (labels and ferrules).

f) The Successful Bidder should provide free-of-cost training for two man

weeks to APMC officers or its identified personnel in Operation, Testing,



Maintenance of hardware and software of the Network Equipment, Interconnection details of attached hardware, General Network Capabilities and technologies involved and configuration and troubleshooting of the equipment. The training should be as specified in this tender. After the training is over, the Bidder must properly handover the network to the Network Operations (Remote Management) team with all required documentation.



1.4 Structure of this document PART-I: FUNCTIONAL AND TECHNICAL SPECIFICATION

• Introduction • Proposed System Overview • Technical Requirements • Operational Requirements • Testing And User Acceptance

PART – II: COMMERCIAL TERMS AND BID DOCUMENTS

• Bid Documents • Bidding Process • Technical Bid Evaluation • Commercial Bid Evaluation • Award Of Contract • Legal Conditions Of The Contract • General Terms and Conditions • Miscellaneous

ANNEXURE:

• Annexure 1: Technical Proposal Letter • Annexure 2: Bill of Materials and Price Schedule • Annexure 3: Specifications and Compliance • Annexure 4: Presentation Agenda



2 Proposed System Overview

2.1 Applications Overview In its endeavor to streamline operations and deliver better services, APMC, Azadpur has embarked upon a Computerization initiative. This proposed solution framework would form the Integrated Mandi Management System (IMMS) aimed at serving a particular category/categories of stakeholders. Based on the functional requirement study, it has been proposed that the software should be a 3-layer software, which are: Layer I: Internal Branches Layer In this layer the focus has been “automation” of the current manual processes with very little or no process re-engineering involved. Most of the processes are governed by the Acts/Rules/Notifications and hence the benefit of computerization would arise mainly from automation/ online connectivity rather than any Business Process Reengineering. The functions covered under this focus will be:

• Computerization of internal branches with little or no linkage with market operations

• File Tracking System • E-mail system • Postal Mail Monitoring System

Layer II: Market Operations Module In this layer, the focus has been mainly on “automation” with some element of process re-engineering involved. this layer is an important layer to have control over the market / mandi and improve the efficiency. The MIS generated by this layer would be an important input for the management to watch and monitor important activities and thereby improve revenues for the organization. The functions covered under this focus will be:

• Computerization of branches having high inter-linkages with market operations • Interfacing with the Internal Branches Module • Website Enhancement and interfacing with the Integrated Mandi Management

System



Layer III: Auction Management Module This layer would be operational post computerization of Layer I and Layer II. The focus here will be electronic auctions having a seamless interface with the other internal branches and market operations. It will cover the following functions:

• Auction Process in Mandi • Interface with Internal Branch Module and Market Operations Module • Interface with the website • Change management of Commission Agents and Buyers

It is important for the bidders to note that the network design should be carried out in keeping with the requirements of these three modules through consultations with the software vendor.



2.2 Application Architecture and Application System Design The proposed architecture of the solution is a web-based client / browser based front end with the applications residing on application servers. It is proposed that the IMMS for APMC, Azadpur should be based on the open J2EE platform. Java 2 Enterprise Edition (J2EE) is multitiered architecture for implementing enterprise-class applications and web based applications. The main aim of J2EE technology is to create a simple development model for enterprise applications using component based application model. The logical diagram of the proposed application software architecture is set out in the schematic below:

Connectivity 1 Gbps LAN / Internet

ApplicationServer Web Server

DatabaseServer

Database

Users (Browser based front end andWindows based client m/c)

ISP



2.2.1 The proposed architecture of the solution is a web-based client / browser based

front end with the applications residing on application servers and accessed within the APMC, Azadpur intranet.

2.2.2 The deployment would be web based access provision on web browser to all users. APMC, Azadpur has encouraged open source framework as a part of its policy and hence the application should be based on a suitable open–source framework.



3 Technical Requirements 3.1 Network Architecture and System Design The proposed Wide Area Network (WAN) architecture for connecting all the locations of APMC, Azadpur is:

512 KBPS MPLS Link

Azad pur ( main location having data center)

Khampur

Okhla

Andheria

Com3

GateCom3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

128 KBPS MPLS

128 KBPS MPLS Link

64 KBPS MPLS LINK

64 KBPS MPLS LINK

2 MBPS Internet Link

128 KBPS ISDN Link

(for backup)

Exhibit 2: Network Architecture for APMC, Azadpur



The proposed System Design for enabling the remote and secure access to IMMS is as follows:

Exhibit 3: Network System Design for APMC, Azadpur

The proposed Local Area Network (LAN) Architecture at the new office building at Azadpur,is as follows:



Datacenter at First Floor

1 GBPS Etherenet LAN

Printer

Printer




DB Server

ExchangeServer

File Server

Application Server

DMZ Zone

DHCP & DNS server

Gate 2

Gate 1

Ground Floor

First Floor

Second Floor

Third Floor

Repeater

Modular Router with 2 serial ports,

5 ISDN ports & 1 Ethernet port

Network PrinterScannerUser Desktops




Unmanaged Switch

Unmanaged Switch

Unmanaged Switch

Unmanaged Switch

ProxyServer

Internet Router cum

firewall with 2 MBPS Link from ISP

MPLS Link

AD server

10.100.1.X

10.100.1.X

10.100.1.X

10.100.1.X

10.100.6.X

10.100.1.X

10.100.5.X

10.100.1.1

10.100.5.1

10.100.1.X

MPLS router

Exhibit 4: Local Area Network (LAN) Architecture for APMC, Azadpur

The proposed network architecture at Okhla Sub-Yard is as follows:




Printer

Printer


Gate 2

Gate 3

Repeater

Ground Floor

First Floor

Printer

1 G

BPS

Eth

eren

e t L

AN

Gate 1

Network Architecture at Okhla Sub-Yard

10.100.2.X

10.100.2.X

10.100.2.X

10.100.2.X

10.100.2.XBackupServer

Exhibit 5: Network Architecture for Okhla Sub-Yard

Back-up server would be hosted at remote location (Okhla mandi) to take incremental backup. The proposed network architecture at Kissan Haat, Chattarpur is as follows:



Exhibit 6: Network Architecture at Kissan Haat, Chattarpur



The proposed network architecture for Tikri Khampur is as follows:


Printer

Gate 1

Network Plan at Tekri Khampur

10.100.4.X

MPLS Router

Exhibit 7: Network Architecture at Tikri Khampur

The proposed network architecture at each of the Entry and Exit Gates of Azadpur is as follows:



Note: The number of units (Computer + Printer) will vary at each gate.

Exhibit 8: Set Up at each of the Gates


Printer

Printer

Printer

Printer

PrinterPrinter



The proposed connectivity between New Subzi Mandi (NSM) and New Fruit Market (NFM) at Azadpur is as follows:

Com3

GateCom3

Gate

Com3

Gate

Com3

Gate

Com3

Gate

128 KBPS MPLS

GBIC SWITCH

GBIC Switch

Optical Fibre

Optical Fibre

NFM

NSM

10.100.1.X10.100.6.X

10.100.6.X

10.100.1.X

MPLS Router

Exhibit 9: Azadpur NSM-NFM Connectivity

3.2 Existing IT Infrastructure at APMC The following desktops are present at APMC, Azadpur at the time of preparation of this tender. The successful vendor should get the exact details at the time to capture any changes in the same.



S.NO. Item Item Description Location

1 Computer DESKPRO 1000 (COMPAQ) GATE NO. 3

2 Computer DESKPRO 1000 (COMPAQ) GATE NO. 5A

3 Computer PENTIUM-II 350 MHz ADMNINISTRATION BRANCH

4 Computer PENTIUM-III 550/600 MHz ACCOUNT BRANCH

5 Computer PENTIUM-II 350 MHz OKHLA

6 Computer PENTIUM-II 350 MHz CARETAKING BRANCH

7 Computer PENTIUM-II 400 MHz OKHLA

8 Computer MAIN MACHINE ACCOUNT BRANCH

9 Computer CLIENT MACHINE ACCOUNT BRANCH

10 Computer LAP TOP SECRETARY

11 Computer ZENITH (4D-6) MIS BRANCH

12 Computer ZENITH (4D-6) COMPUTER CELL

13 Computer ZENITH (4D-6) ENGINEERING BRANCH

14 Computer ZENITH (4D-6) PERSONAL CELL OF CHAIRMAN

15 Computer ZENITH (4D-6) COMPUTER CELL

16 Computer ZENITH (3SPW1) PERSONAL CELL OF SECRETARY

17 Computer ZENITH (3SPW1) OKHLA

18 Computer Zenith PC 24D P-IV Pr. Cell of Jt. Secretary

19 Computer Zenith PC 24D P-IV Pr. Cell of Jt. Secretary

20 Computer Zenith PC 24D P-IV Vigilance Branch

21 Computer Zenith PC 24D P-IV ENGINEERING BRANCH



S.NO. Item Item Description Location

22 Computer HCL P-IV AE (Civil)

23 Computer HCL P-IV AE(Civil)

24 Computer HCL P-IV NODAL BRANCH

25 Computer P-IV//Intel Gate No. 5



4 Operational Requirements

4.1 Introduction This section outlines the operational requirements of Computerization Project at APMC, Azadpur. It should be noted that the Vendor selected for the Computerization Project would be involved in the implementation of the solution as well as ongoing support during the warranty period. 4.2 Hardware and Software • All the products to be supplied shall conform to the relevant technical specifications

as mentioned in this document. Bidders have to give complete compliance to the Technical Specifications mentioned in this tender along with reference to documentary support, giving the page and clause number of the document.

• All the equipment shall operate in 230 + 5V AC power. • All the Networking Elements (Routers, Switches and Firewall) should be from the

same OEM. • The OEM of the networking components should have supplied the routers, switches,

firewalls and the other critical network elements to at least 5 customers in India whose networks should be running with the respective OEM’s products in at least 20 sites each. Documentary proof of the same should be submitted along with the Technical Bid.

• The OEM of the critical network equipments like routers, switches, firewall, IDS

should have ISO international quality certification for manufacturing networking products. Documentary proof of the same should be submitted along with the Technical Bid.

• Software version of the equipment being supplied must be latest & must be

indicated. • All the latest Software Updates/Upgrades and/or Patches shall be installed along

with associated hardware and memory upgrade necessary for running the system, at



each site for the entire period of Warranty by the Successful Bidder at no extra cost to the APMC, Azadpur. The Successful Bidder shall get the Acceptance Testing of the system done by the authority designated by APMC for all functions of all systems after the implementation of Software Updates, Upgrades and Patches in each system.

• No freeware shall be supplied as part of the proposal. • All software quoted as part of the solution shall be licensed for unlimited period. • The LAN cabling components and the system (cables, I/Os, Patch Cords and Jack

Panel) shall be of the same make at all the locations of APMC o IEEE 802.3 compliant o UL listed

• The PVC conduit / casing / capping / all accessories and other required components

including labels, ferrules, and any other proposed components shall be ISI certified. • The Warranty for the cabling system shall be covered by certification of minimum

ten-year warranty provided by the manufacturer and contractor on all the products within the system.

• All electrical components used must be ISI certified. • The Bidder shall provide the details (technical specifications, dimensions, brochures,

make, model, photo catalogues, and conformance to standards mentioned in this document about the quoted LAN cabling components and system.

• The Bidder shall, quote as optional items and supply as per the Letter of Intent, all

such items and their appropriate quantities that are not listed in the Bill of Material Section of the tender but are considered necessary for the successful implementation of the project.

4.3 Implementation Schedule • Delivery Schedule: The delivery of all the equipments/materials should be done

within 8 weeks from the date of order confirmation. • The products/equipment shall be supplied as per the requirements of APMC, Azadpur

and within the time period specified in the Letter of Intent.



• The complete installation of LAN and WAN networking components, servers,

desktops, UPS, software etc. shall be completed successfully as per the schedule to be provided to the successful bidder.

• The Successful Bidder shall get the Final Acceptance Testing completed successfully

as per the schedule to be provided to the successful bidder. • In case the Final Acceptance Tests fail(s), all the liability will be of the Successful

Bidder. 4.4 Performance and Spares The Bidder shall specify in the Technical Proposal the complete list of spares that will be maintained for meeting the various SLA parameters specified in the tender. The Successful Bidder shall stand guarantee for the supply of spares of all the equipment under the scope of supply for a minimum period of 3 years from the date of sign-off of the Final Acceptance Tests and also guarantee that discontinuity of production of any item offered as a part of the system shall not affect the maintainability of the system for a period of 3 years from the date of sign-off of the Final Acceptance Tests. 4.5 Support Requirement Vendors must specify the support they propose to offer under the following heads. The selected Vendor would assume primary responsibility for:

• Authenticity of proposal(s) • Implementation support • Testing • Warranty support and Annual Maintenance

4.6 Project Management Computerization Project is a multi-departmental initiative. Its implementation is complex and can go out of control unless all the stakeholders, especially the vendor designs and



implements a comprehensive and effective project management methodology. The following requirements are therefore prescribed in this regard: 4.6.1 Work Program The vendor should design a detailed Project Plan, which should include the following components:

• Project Organization and Management Plan • Delivery and Installation Plan • Testing Plan and Methodology • Training Plan, Methodology and Training Details • Any other relevant items related to the Program Development

4.6.2 Program Implementation The vendor shall:

• Assume overall responsibility of managing and monitoring the project as per the indicative Time Schedule as specified in the tender or to be provided to the successful bidder.

• Monitor the progress of change management plan as laid out in the tender in

order to enable smooth transition to the new system 4.6.3 Reporting The vendor shall submit to the Project Coordinator, APMC the following reports: • Weekly progress reports, summarizing:

o Results accomplished during the period; o Cumulative deviations to date from schedule of progress on milestones as

specified in tender read with the agreed and finalized Project Plan; o Corrective actions to be taken to return to planned schedule of progress; o Proposed revisions to planned schedule; o Other issues and outstanding problems, and actions proposed to be taken;



• Interventions which the Implementation Partner expects to be made by the Project Coordinator, APMC and/or actions to be taken by the Project Coordinator, APMC before the next reporting period;

• Test results of training 4.7 Documentation The Implementation Partner is required to submit documents as mentioned in different sections in this tender. 4.8 Training Requirement The Successful Bidder shall provide free-of-cost training for four weeks, as per the schedule of APMC, to APMC officers or its identified personnel in Operation, Testing, Maintenance of hardware and software of the Network Equipment, Interconnection details of attached hardware, General Network Capabilities and technologies involved and configuration and troubleshooting of the equipment. The training modules and their duration shall be finalized in consultation with APMC. The Successful Bidder shall also supply detailed training material to APMC, to enable APMC to train more number of officers independently. The Training shall be held at the APMC Office, Azadpur. Any expenses related to travel, boarding and lodging, etc. of APMC officers/its identified personnel shall be borne by APMC. 4.9 Service Level Agreement Availability would be measured on a monthly basis for reporting to APMC. However, the availability statistics calculated on a quarterly basis would be considered for determining the penalties chargeable, if any. The Outages requested by APMC or Successful Bidder for agreed scheduled downtimes will not be taken into account for the calculation of availability:



Component Availability requirement

Measurement criteria

Penalties

WAN Availability to all locations of APMC, Azadpur

99% This will be measured for the WAN as a whole on a monthly basis

1% reduction in the Charges for every 0.01 % reduction in uptime (i.e., below 98% availability, the Successful Bidder would not be paid any service fee). This will be measured on a quarterly basis.

LAN availability at offices and locations of APMC, Azadpur

99% This will be measured separately for every Office on a monthly basis.

1% reduction in the Charges for the LAN at the Office for every 0.01 % reduction in uptime (i.e., below 98% availability, the Successful Bidder would not be paid any service fee) This will be calculated on a quarterly basis.

4.10 Handover Clause At the end of the specified warranty period, APMC may exercise its option to renew the warranty with the existing Implementation Partner or may invite fresh bids for subsequent warranty. If handover is required to a vendor other than the Implementation Partner, at the end of the existing warranty or otherwise, the Implementation Partner would be responsible for handing over the complete know-how, documentation records, network logs, equipment history and all such relevant items that may be necessary for the transition process.

Tender for Hardware, System Software and Network


4.11 Payment Schedule and Terms The payment schedule followed would be milestone based as given below: Sr. No. Milestone Payments (% of Total

Cost – not including AMC cost)

1. Order confirmation by mean advance 10% 2. Receipt of all materials/equipments against

verification at site 40%

3. Commissioning and trial run for 30 days from date of commissioning

50%

*All running payments shall be adhoc payments.



5 Testing and User Acceptance Testing and User Acceptance Coordinator APMC, Azadpur Computerization Project will undertake an exercise of Testing and User Acceptance of Computerized systems as soon as the Implementation Partner declares the system to be ready for the exercise. 5.1 Acceptance Criteria The primary goal of Testing & Acceptance is to ensure that the project meets requirements, standards, specifications and performance prescribed by the TENDER, by ensuring that the following are associated with clear, quantifiable metrics for accountability:

• Compliance to Specifications • Availability • Performance • Security • Manageability • Standards and protocols • Reliability

The project is to be designed to meet all requirements as mentioned in the TENDER. 5.2 Functional Requirement For each of the features listed in functional requirements, there are operational requirements, deliverables and a set of standards, wherever applicable. 5.2.1 Performance Performance is that aspect of service, which is measured in terms of throughput and latency. Higher throughput and lower latency values represent good performance of a service. Throughput represents the number of service requests served. Latency is the round-trip time between sending a request and receiving the response.



5.2.2 Availability High Availability is a key requirement. The project must provide employees with timely, continuous access to information - all day, every day. The project must also be able to rebound or recover from any planned or unplanned system downtime, ensuring a minimal impact on the operations. Availability is the quality aspect of whether the service is present or ready for immediate use. Availability represents the probability that a service is available. Larger values represent that the service is always ready to use while smaller values indicate unpredictability of whether the service will be available at a particular time. Also associated with availability is time-to-repair (TTR). TTR represents the time it takes to repair a service that has failed. Ideally smaller values of TTR are desirable. 5.2.3 Security Security is the aspect of the service of providing confidentiality and non-repudiation by authenticating the parties involved, encrypting messages, and providing access control. The network can have different approaches and levels of providing security, depending on the service requester. 5.2.4 Manageability Manageability needs to be a crucial aspect of an Enterprise Network Solution. Implementation Partner has to ensure that the network deployed has adequate monitoring and tracking features for measuring the utilization and availability of resources. This includes:

• Remote Monitoring of Status and Statistics of all high-level components • Management capability to start/ stop/ restart services and systems • Auto discovery of all components manageable • Auto discovery of all other system components • Ability to track changes in configuration of the system components to help track

service • System disruptions



5.3 Final Acceptance Tests • The Successful Bidder shall carry out the product and network final acceptance tests

in the presence and supervision of the APMC, Azadpur or its designated agency.

• The Final Acceptance Tests shall cover the Structured Cabling, Power Cabling, Functional Tests of the LAN and WAN components. The Final Acceptance Test Procedure shall also include tests to verify the data traffic handling capability of the LAN and WAN networks.

• The Successful Bidder shall prepare the Final Acceptance Test Procedures for the

equipment and the LAN and WAN network functionalities and get the same finalized with the APMC, Azadpur or its appointed testing authority, within 20 days from the date of Letter of Intent. The Final Acceptance Test Procedure shall clearly indicate the specification clause numbers that is covered by each test.

• The APMC, Azadpur reserves the right to ask for modifications/additions to the Final

Acceptance Test Procedure at any point of time till the final acceptance tests sign-off.

• The APMC, Azadpur or its appointed testing authority shall supervise the tests

described in the Final Acceptance Test Procedure performed by the Successful Bidder to confirm that the whole LAN and WAN network installation satisfies the requirement of specifications including the service performance.

• The Successful Bidder, at its own cost, shall provide the testing

equipment/instruments/software programs necessary for performing and demonstrating the Final Acceptance Tests.

• The Successful Bidder shall rectify all deficiencies immediately, if found, in the

performance of the system as per the requirement during the Final Acceptance Tests, at no cost to APMC.

• Once all the Final Acceptance Tests are completed successfully, to the satisfaction of the APMC, Azadpur, the appointed testing authority shall certify (sign-off) that the site is fit for commissioning.



5.4 Technical Audits from Time to Time Successful bidder has to perform bi-annual technical audit of the network himself or through any designated agency free of charge to APMC, to conform to the performance parameters stipulated in the tender document within the period of performance guarantee. The results of the audits should be submitted to APMC.



PART – II: COMMERCIAL TERMS AND BID DOCUMENTS 6 Bid Documents 6.1 Distribution of Tender Documents A complete set of the TENDER Document shall be sent to the bidders by electronic mail/ postage/ courier. The last date for receipt of the document by hand/ electronic mail is mentioned in the cover page of this document. The bidder shall bear the risk of delay in receiving the Tender Documents for any reasons whatsoever. 6.2 Cost of Bidding The bidder shall bear all the cost associated with the preparation and submission of proposal including presentation. APMC, Azadpur will in no case be responsible or liable for those costs. 6.3 List of Documents comprising the Tender This TENDER document for the Project consists of the following two parts:

• TENDER Part I: Functional & Technical Specifications • TENDER Part II: Terms and Conditions of the Bidding Process

The bidders are expected to examine all instructions, forms, project requirements and other information in the TENDER documents. Failure to furnish all information required by the TENDER documents or submission of a proposal not substantially responsive to the TENDER documents in every respect will be at the Bidder's risk and may result in rejection of its Proposal. 6.4 Bid Structure Bidders must structure their Bid as follows:

6.4.1 Technical Bid

The technical bid should contain at least the following:



6.4.1.1 Management Summary – The bidder should provide a resume of the bid

offer covering their understanding of the work for which this bid is submitted.

6.4.1.2 Understanding of Requirements - The bidder must describe their

understanding of the key requirements expected of them, from this RFP.

6.4.1.3 Overview of proposed solution – This shall comprise of bidder’s proposed

solution covering but not limited to:

i) Technical solution

ii) Technical architecture

iii) Hardware

iv) Software & tools

v) Scalability, operability and availability

vi) Training

vii) Post implementation warranty services

viii) AMC services

6.4.1.4 Description of Technical environment proposed –The technical bid should

provide a detailed description of the IT environment required by the system,

including the hardware and infrastructure requirements.

6.4.1.5 Detailed Bill of Material using the Annexure ‘2 ’ format. This should be

same as that given in the financial bid, but without the prices.

6.4.1.6 Time Schedule – The bidder should provide the proposed time schedule of

various activities of the project. However APMC, Azadpur has the discretion to

ask the vendor to complete the project within a stipulated time period as

decided by the APMC, Azadpur.

6.4.1.7 Item Specification Compliance Statement – The bidder must provide

compliance and remarks, if any, to all the items in the format provided in

Annexure 3. The bidder should also provide a deviation statement, if any.

6.4.1.8 Clause Compliance Statement – The bidder must provide compliance and

remarks, if any, to all clauses in all sections of the RFP document. The bidder

should also provide a deviation statement. If there are no deviations, then a nil

deviation statement should be provided.

6.4.1.9 Company profile: In the format provided in Annexure 6.

6.4.1.10 Technical profile: In the format provided in Annexure 7.



6.4.1.11 Letter of Authorization from the manufacturers (OEMs) of the items

being supplied as this Tender.

6.4.2 Commercial Bid

Bidders must use this section to summarize the costs associated with the provision of

the proposed solution. Full details of pricing mechanisms and licensing must be

provided; together with the benefits and flexibility this would offer to APMC, Azadpur.

The cost statement must include all aspects, for which, the bidder would be liable, if the

bid is accepted. All costs must be supplied in the requested format in Annexure’ 2’.

Bidder will also provide AMC for all Hardware equipment, Software components supplied

under this RFP for a 3 year period. The year wise AMC charges for the next three years are to be quoted separately in the Commercial bid in the requested format in

Annexure 2.

The cost shall include those of software product updates / upgrades for a period of

three years. Cost of all material, services and associated costs shall be priced in Indian

Rupees only.

6.5 Preliminary Process to be confidential Information relating to the examination, clarification and comparison of the proposals and recommendations for the award of the project shall not be disclosed to bidders or any other persons not officially concerned with such process until the award to the successful bidder has been announced.



7 Bidding Process 7.1 Proposal Submission, Format and Signing The bidder shall submit in a sealed cover consisting of 2 copies of the entire bid documents (sealed separately) subscribing on the right hand side top corner as “Original Proposal”, and “Duplicate Proposal”. Each of these copies of the proposals (Original and Duplicate) must consist of the following:

i. Technical Proposal and Technical Proposal Letter: Super-scribing on the right hand side top of the cover as “Technical Proposal”. The bidder must also submit 1 copy of the Technical Proposal in softcopy in a CD, which shall be enclosed in the envelope along with the hard copy of the Technical Proposal.

ii. Commercial Proposal (under a separate sealed cover/ envelop): Super-scribing

on the right hand side top of the cover as “Commercial Proposal”.

iii. Earnest money and the cost of tender documents shall be placed in a separate envelope super-scribing on the right hand side top of the cover as “ E/M and C.T.D.”

The original and all copies of the proposal, each consisting of the documents listed in the instructions, shall be typed or written in indelible ink and shall be signed by the bidder or a person or persons duly authorized to bind the Bidder to the contract. The authorization shall be indicated by written power of attorney and shall accompany the proposal. All pages of the proposal, except for appended printed literature, shall be initialed by a person or persons signing the bid. The outer and inner envelopes shall indicate the name and address of the bidder to enable the proposal to be returned unopened in the case it is declared “late” pursuant, and for matching purposes. If the outer envelope is not sealed and marked as above, APMC, Azadpur will bear no responsibility for the misplacement or premature opening of the Proposal.



All the documents comprising the proposal shall be serially page-numbered, separately in respect of each volume. Only detailed complete proposals in the form indicated above received prior to the closing time and date of the proposals shall be taken as valid. Note: Vendors shall certify and mention explicitly that they are satisfying all the essential features/specifications mentioned in Annexure 3. 7.2 Amendment of TENDER Document At any time during the bidding process APMC, Azadpur for any reason, whether at its own initiative or in response to a clarification requested by a Bidder, may modify the TENDER documents by amendment. All Bidders that have received the TENDER documents will be notified of the amendment and such modification will be binding on all bidders. In order to allow prospective bidders reasonable time in which to take the amendment into account in preparing their proposals, APMC, Azadpur at its discretion, may extend the deadline for the submission of proposals. 7.3 Language of Proposal The Proposal and all correspondence and documents related to the Proposal exchanged by the Bidder shall be written in English language only. Supporting documents and printed literature furnished by the Bidder may, however, be in another language provided that they are accompanied by an accurate translation of the relevant passages in English language. 7.4 Bid Security and Earnest Money Deposit (EMD) The bids should be submitted along with an EMD of Rs. 3,80,000/- (Rupees Three Lakh Eighty Thousand Only). Those bids without this EMD will be summarily rejected. The Demand Draft/ Banker’s Cheque should be drawn in favor of “APMC, Azadpur”. The EMD of those companies that are rejected during the technical evaluation stage will be returned within one week from the date of the decision. The EMD of the remaining



companies will be returned after one week from the date of signing the agreement with the successful bidder. The EMD of the successful bidder shall be adjusted with the performance security as in section 11.3. However, if the successful bidder is unable to sign the contract within 15 days from the award of the contract, the EMD will be forfeited and the award will be treated as withdrawn. APMC, Azadpur reserves the right to award the contract to the next lower bidder(s) who will also be required to sign the contract within 15 days from the award of the fresh contract. 7.5 Venue for submission of Proposals Proposals must be received by APMC, Azadpur at the address specified:

Venue: Agricultural Produce Marketing Committee New Office Complex, NFM Phase-II, Azadpur, Sarai Pipal Thala Delhi - 110033

7.6 Late Proposals Proposals received after the due date and time for any reason whatsoever shall not be opened and shall be returned to the respective bidder. 7.7 Modification, Substitution & Withdrawal of Proposals The Bidder is not permitted to modify, substitute, or withdraw the proposal after its submission.



8 Technical Bid Evaluation

8.1 Venue of Opening Technical Proposals The venue of opening of Technical Proposals is given as below:


If the specified date of proposal opening is declared a holiday for APMC, Azadpur the proposals shall be opened at the appointed time and location on the next working day/specified date. 8.2 General Guidelines for Opening of Proposals Proposals will be in two parts (Technical and Commercial) as indicated in the TENDER. There will be two proposal – opening events, namely Technical Proposal Opening and Commercial Proposal Opening. The Commercial Proposals of only those Bidders, who are technically qualified, would be opened. 8.3 Opening of Technical Proposals Proposals will be opened in the presence of the Bidder or the bidder's representatives. If the bidder’s representative is present at the event, he/ she shall sign an attendance register to acknowledge his/ her presence for the same. The bidders’ names, proposal’s modifications or deviations, withdrawals and such other details as the APMC, Azadpur officer at his discretion, may consider appropriate, will be announced at the opening. No proposal shall be rejected at proposal opening, except for late proposals, which shall be returned unopened.



8.4 Clarification of Proposal During evaluation of the proposals, APMC, Azadpur may, at its discretion, ask the bidder for clarification of its proposal. 8.5 Correction of errors Prior to the detailed evaluation, APMC, Azadpur will determine the substantial responsiveness of each bid to the bidding documents. For purposes of these clauses, a substantially responsive bid is one, which conforms to all the terms and conditions of the bidding documents without material deviations. APMC, Azadpur may, at its discretion, waive any minor infirmity or nonconformity or irregularity in a proposal, which does not constitute a material deviation, provided such waiver does not prejudice or affect the relative ranking of any bidder. If a bid is not substantially responsive, it will be rejected by APMC, Azadpur and may not subsequently be made responsive by the bidder by correction of the nonconformity. 8.6 Evaluation Procedure Technical Proposals would be evaluated for compliance of the Bill of Materials and technical specifications as specified in the tender document. The bidders may have to make a presentation on their proposal, to an Evaluation Committee to be constituted for the purpose. An indicative agenda of the presentation and the evaluation criteria for the same is mentioned in Annexure 4. The Commercial Proposals of only the technically qualified bidders will be opened for further processing.



9 Commercial Bid Evaluation

9.1 Venue of Opening of Commercial Proposals The venue of opening of Commercial Proposals is as given below:


If the specified date of proposal opening is declared a holiday for APMC, Azadpur the proposals shall be opened at the appointed time and location on the next working day/specified date. 9.2 Opening of Proposals Proposals will be opened in the presence of the Bidder or the bidder's representatives. If the bidder’s representative is present at the event, he/ she shall sign an attendance register to acknowledge his/ her presence for the same. The bidders’ names, proposal’s modifications or deviations, withdrawals, and such other details as the APMC, Azadpur officer at his discretion, may consider appropriate, will be announced at the opening. 9.3 Clarification of Proposals During evaluation of the proposals, APMC, Azadpur may, at its discretion, ask the bidder for clarification of its Commercial Proposal. If the commercial quote of a successful bidder is substantially below the Evaluation Committee’s estimate for the contract, the bidder may be required to produce detailed price break-up to demonstrate the internal consistency and justification/ reasonability of those prices. After evaluation of the price analysis, the Evaluation Committee may require that the amount of performance security be increased at the expense of the successful bidder to



a level sufficient to protect APMC, Azadpur against any financial loss in the event of default of the successful bidder under the contract. 9.4 Correction of errors If there is a discrepancy between the quoted rate in figures and the quoted rates in words, quoted rate in words will take precedence. If there is a discrepancy between the unit rate and the total price that is obtained by multiplying the unit rate and the quantity, the unit rate shall prevail and the total price shall be corrected, unless in the opinion of the evaluation committee there is an obvious misplacement of the decimal point in the unit rate in which case the total cost as quoted will govern and the unit rate are corrected. 9.5 Evaluation Procedure and Criteria The evaluation will be done based on the total cost, which would be the total payouts including all taxes, duties and levies for the Supply of Products Implementation, Support and Maintenance costs. The bidders have to agree to all the terms and conditions mentioned in the tender. Any changes in the scope of work may lead to elimination. Bidders are required to submit signed and stamped copy of this tender document as a conformance to the tender scope of work Commercial evaluation would be done based on the commercial quote being made by the bidders. For evaluation purposes the following method will be used:

• Commercial Quote for Hardware and Networking = A • Annual Maintenance Amounts = Y1 (Year 1), Y2 (Year 2) and Y3 (Year 3) • NPV (B) = Y1/(1.12) 1 + Y2/(1.12)2 + Y3/(1.12)3

Total Quote (T) = A + B The bidder with the lowest commercial quote would be considered as the successful bidder.



9.6 Acceptance or Rejection of Proposals APMC, Azadpur reserves the right to accept or reject any proposal, and to annal the bidding process and reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected. Note: Vendors shall quote for all the items mentioned in the Annexure 2 else APMC, Azadpur reserve the right to reject the bid.



10 Award of Contract

10.1 Notification of Award Prior to expiry of the period of the proposal validity, APMC, Azadpur will notify the successful bidder in writing that its proposal has been accepted. Upon the successful bidder’s furnishing of implementation/ performance security, APMC, Azadpur will promptly notify each unsuccessful bidder and will discharge their bid security (EMD). 10.2 Signing of Contract At the same time as APMC, Azadpur notifies the successful bidder that its proposal has been accepted, APMC, Azadpur will send the bidder the Contract Form, incorporating all agreements between the parties. On receipt of the Contract Form, the successful bidder shall sign and date the contract and return it to APMC, Azadpur. Failure of the successful bidder to sign the contract proposed through the award letter, shall constitute sufficient grounds for the annulment of the award, in which event APMC, Azadpur may make the award to the next lowest bidder or call for new proposals. 10.3 Implementation/ Performance Security On receipt of notification of award from APMC, Azadpur the successful bidder shall furnish the implementation/ performance security. Successful bidder shall deposit the Performance Security equivalent to 5% of the total cost of work within 15 days of the receipt of notification of award from APMC, Azadpur. The bidder will deposit the balance amount after adjusting with the EMD as performance security amount. The Bank Guarantee should have a validity of 120 days. Failing to deposit the performance guarantee shall make the successful bidder liable for forfeiture of the earnest money deposited by them and their tender shall be rejected. The bidder shall not seek any interest or appreciation of the Performance Security amount or the EMD amount deposited with APMC, Azadpur.



11 Legal Conditions of the Contract 11.1 Confidentiality 11.1.1 The Bidder shall keep confidential any information related to this tender with the

same degree of care as it would treat its own confidential information. The Bidders shall note that the confidential information will be used only for the purposes of this tender and shall not be disclosed to any third party for any reason whatsoever.

11.1.2 As used herein, the term “Confidential Information” means any information, including without intimation, information created by or for the other party, whether written or oral, which relates to internal controls, computer or data processing programs, algorithms, electronic data processing applications, routines, subroutines, techniques or systems, or information concerning the business or financial affairs and methods of operation or proposed methods of operation, accounts, transactions, proposed transactions or security procedures of either party or any of its affiliates, or any client of either party, except such information which is in the public domain at the time of its disclosure or thereafter enters the public domain other than as a result of a breach of duty on the part of the party receiving such information. It is the express intent of the parties that all the business process and methods used by the Bidder in rendering the services hereunder are the Confidential Information of the Bidder.

11.1.3 At all times during the performance of the Services, the Bidder shall abide by all

applicable APMC’s security rules, policies, standards, guidelines and procedures. The Bidder should note that before any of its employees or assignees is given access to the Confidential Information, each such employee and assignees shall agree to be bound by the term of this tender and such rules, policies, standards, guidelines and procedures by its employees or agents.

11.1.4 The Bidder should not disclose to any other party and keep confidential the

terms and conditions of this Contract agreement, any amendment hereof, and any Attachment or Annexure hereof.

The obligations of confidentiality under this section shall survive rejection of the contract.



11.2 Prices 11.2.1 All prices quoted by the bidder should be the net price inclusive of all applicable

taxes, local taxes, entry tax, work contract tax, sales tax, levies, octroi, duties etc.

11.2.2 The price quoted in the tender should be inclusive of all other charges such as

Forwarding, Packaging, Freight, Insurance, Importation, Customs, Clearance, Installation at the sites, transportation etc.

11.2.3 Patent rights and royalty: Royalties and fees for patents covering materials,

articles, equipments or processes used in the works shall be deemed to have been included in the contract price. The bidder shall satisfy all demands that may be made at any time for such royalties of fees and he alone shall be liable for any damages or claims for such patent infringements and shall keep APMC, Azadpur indemnified in that regard.

11.2.4 Prices quoted shall remain firm and fixed and no escalation due to variation in

the market price or because of any other reasons will be allowed during the tenure of the contract.

11.2.5 In the case of revision of Statutory Levies/Taxes during the finalization period of

tender, the APMC, Azadpur reserves the right to ask for reduction in prices. 11.2.6 Prices once fixed will remain valid during the scheduled delivery period. 11.2.7 Any increase in taxes and other statutory duties/levies/rules after the expiry of

the delivery date shall be to the Bidder’s account. However the Bidder shall pass on benefit of any decrease in these taxes/duties to the APMC, Azadpur.

11.2.8 The prices charged for the services under this contract by the Bidder shall in no

event exceed the lowest prices at which the Bidder sells the services or offers of identical description to any persons /organizations including the APMC, Azadpur or any department of the Central or State government or any statutory undertaking of the Central or State government as the case may be during the currency of this contract. If at a later stage it is detected that the Vendors have not complied with this clause, then APMC is liable to take any suitable action including cancellation of contract.



11.2.9 If any time during the currency of the contract, the Bidder reduces the sale price, sells or offers to sell such services to any person / organization including the APMC, Azadpur or any department of a State or Central government or any department of a State government or statutory undertaking of the State and Central government as the case may be at a price lower than the price chargeable under this contract, he shall forthwith notify such reduction of sale or offer to sell to the APMC, Azadpur and the price payable under this contract for the services installed after the date of coming into force of such reduction of sale or offer to sell shall stand correspondingly reduced.

If the price breakup is given by the bidder for incidence of taxes & duties – sales tax,

custom duties etc., only then the statutory variations on account of the said duty can be

reimbursed. In such cases the bidder will be required to provide the documentations in

support of the actual as against the anticipated value allowed/quoted in the tender.

11.3 APMC, Azadpur’s Rights 11.3.1 The APMC, Azadpur reserves the right to make changes within the scope of the

Contract at any point of time. 11.3.2 The APMC, Azadpur reserves the right to accept or reject any or all bids, and to

annul the Tender process at any time prior to the Award of Letter of Intent. In this case, the APMC, Azadpur shall not incur any liability to the affected Bidders or any obligation to inform the affected Bidders about reasons for such action.

11.3.3 The APMC, Azadpur reserves the right to order for increased or decreased

quantity of products/equipments and services specified in the sections Bill of Materials section of this tender document without any change in unit price of the offered quantity at the time of award of letter of intent.

11.3.4 The APMC, Azadpur reserves the right to award the repeat orders for any new

additional sites up to the Contract Validity Period from the date of award of letter of intent taking into account the same unit price for individual items as mentioned in the Price Schedule Forms including all taxes, levies, duties, octroi or VAT, etc. as the case may be.

11.4 Subcontracting By the Bidder 11.4.1 The Successful Bidder would provide all the services through its own company.

If sub contracting for specialized work is required, the Successful Bidder will take



prior permission from APMC. Under all circumstances, the value of the works sub-contracted by the Successful Bidder should not exceed 25% of the Services Prices.

11.4.2 In any case, the Successful Bidder shall be solely responsible to ensure

compliance of all obligations under the contract. 11.5 Specifications 11.5.1 The Products/equipment supplied under this contract shall conform to the

Technical Specifications given in this tender under Annexure-3. 11.6 APMC, Azadpur’s Right to Inspect Goods 11.6.1 The APMC, Azadpur and his authorized representative shall have the right to

inspect and test the goods for their conformity to the specifications laid in the tender document under the Annexure-3. If the APMC, Azadpur decides to conduct such tests on the premises of the Bidder or its subcontractor(s), all facilities and assistance like testing instruments and other related documents shall be furnished to the inspectors at no cost to the APMC, Azadpur.

11.6.2 If any inspected materials fail in the test to conform to the specifications laid in

the tender document, the APMC, Azadpur may reject them and the supplier shall either replace or do the needful to the rejected materials so that the rejected material will meet the specification requirements at no cost to the APMC, Azadpur.

11.6.3 Appeal: If the bidder prefers appeal against the decision of the Inspecting

Authority for the rejection of any work as not being in accordance with the contract, he shall file such appeal to the Vice Chairman, Delhi Agricultural Marketing Board, within seven days after the decision of the Inspection Authority. If an appeal is so preferred, the decision of Vice-Chairman, Delhi Agricultural Marketing Board shall be final and conclusive.

11.6.4 The Bidder is not released in any way from any warranty or other obligations

under the contract in pursuant to clauses 11.2 to 11.6 11.7 Delivery of Materials and Related Documentation 11.7.1 Delivery, Installation and Commissioning of the materials and provision of

documents, shall be made by the Bidder in accordance with the terms specified



by the APMC, Azadpur in its Bill of Materials Section and Technical Specification Section. The materials shall remain at the risk of the supplier until the final acceptance sign-off of the installed network has been completed.

11.7.2 The Successful Bidder shall ensure that all Products/equipment is supplied within

the Implementation schedule mentioned in the tender document or any subsequent document as the case may be.

11.7.3 Compensation for Delay: If the successful bidder fails to complete the supply,

installation, commissioning and testing, training and satisfactory performace demonstration of the equipments within the Implementation Schedule under the contract, the bidder shall pay to APMC, Azadpur, without prejudice to any other right or remedy as may be available to the APMC, Azadpur an agreed compensation amount of 1 % on the total cost of item awarded per week or part thereof subject to a maximum of 10 % of total value of item.

11.7.4 The Successful Bidder, at no extra cost to APMC, shall provide all necessary

Technical Assistance, if any, for the installation, commissioning and Maintenance of the Products/equipment during the factory acceptance tests and final acceptance tests.

11.7.5 The Successful Bidder shall submit any Software Kits (CDs), License Papers,

Warranty Papers and any other relevant documentation related to the supplied products to the APMC, Azadpur along with the supplied products/equipment.

11.8 Incidental Services 11.8.1 The Bidder may be required to provide all of the following services:

a) Performance, Supervision or maintenance and/or repair of the supplied Goods, for a period of time agreed by the parties.

b) These incidental services shall not relieve the Bidder of any warranty obligations under this tender.



11.9 Warranty 11.9.1 The Bidder is required to provide warranty valid for 36 months for all supplied

hardware and software, Structured LAN cabling, Power cabling, etc. 11.9.2 The Bidder shall warrant that all the equipment supplied under the contract is

newly manufactured and shall have no defect arising out of design, materials or workmanship or from any act or omission of the Bidder, that may develop under normal use of the supplied equipments in the conditions prevailing in Delhi.

11.9.3 The Bidder shall warrant that the services provided under the contract shall be as

per the Service Level Agreement (SLA) between APMC and the Bidder, which will be decided after selection of the successful bidder.

11.9.4 This warranty, for all equipments, shall remain valid for 36 months after the

complete installation and final acceptance sign-off of the project. The installation will be deemed incomplete if any component of the equipment or any documentation/media is not delivered or is delivered and not installed and/or not operational or not acceptable to APMC after final acceptance testing.

11.9.5 APMC shall promptly notify the Bidder about any claims arising under this

warranty. Upon receipt of such notice, the bidder shall repair/replace/reconfigure/re-provision the defective equipment or service.

11.9.6 If the bidder, having been notified, fails to remedy the defect(s) within the

period specified in the Service Level Agreements, APMC may proceed to take such remedial action as may be necessary at the Bidder’s risk and expense and without prejudice to any other rights, which APMC may have against the Bidder under the contract.

11.9.7 The bidder shall have to submit a written warranty, on a non-judicial stamp paper incorporating provision of the above clauses.



11.10 Authority of person signing the contract on behalf of the Bidder

11.10.1 The person signing the tenders and other documents on behalf of the bidder should be legally authorized by the bidder for this purpose. A documentary proof in support of this shall be enclosed along with.

11.11 Settlement of Disputes and Arbitration Except where otherwise provided in the contract all questions and disputes relating to the meaning of the specifications, design, and instructions here-in-before mentioned and as to the quality of workmanship or materials used in the work or as to any other question, claim, right, matter or thing whatsoever in any way arising out of or relating to the contractor, designs, drawings, specifications, estimates, instructions, orders or these conditions or otherwise concerning the works or the execution or failure to execute the same whether arising during the progress of the work or after the cancellation, termination, completion or abandonment thereof shall be dealt with as mentioned hereinafter. 11.11.1

A) If the agency considers any work awarded to him to be outside the requirements of

the contract, or it disputes any drawings, record or decision given in writing by the

officer-in-charge on any matter in connection with or arising out of the contract for

carrying out the work, to be unacceptable then he shall within 15 days of such dispute

request the Secretary, APMC, MNI, Azadpur, in writing for written instruction or decision.

Thereupon, the Secretary, APMC, MNI, Azadpur, shall give his written instructions or

decision within a period of one month from the receipt of the bidder’s letter.

B) If the Secretary. APMC, MNI, Azadpur, fails to give instructions or decision in writing

within the stipulated period or the bidder is not satisfied with the instructions or decision

of the Secretary, APMC, MNI, Azadpur, the bidder may within 15 days of receipt of the

Secretary, APMC, MNI, Azadpur, decision, prefer an appeal to the Vice-Chairman, DAMB

who shall offer the bidder an opportunity to be heard, if the latter so desires, and to

offer evidence in support of his appeal. If the bidder is not satisfied with the decision of

appellate authority, the bidder shall within a period of 30 days from the receipt of the

such decision, give notice to the Vice-Chairman, DAMB for appointment of arbitrator



failing which, the said decision shall be final, binding and conclusive and not referable to

adjustment by the arbitrator.

11.11.2

A) Except where the decision has become final, binding and conclusive in terms of sub

para 11.11.1 B) above disputes or differences shall be referred for adjudication through

arbitration by a sole arbitrator appointed by the Vice-Chairman, DAMB. If the arbitrator

so assigned is unwilling or unable to act or resigns his appointment or vacates his office

due to any reason whatsoever may be another sole arbitrator shall be appointed in the

manner aforesaid. Such person shall be entitled to proceed with the reference from the

stage at which it was left by his predecessor.

B) It is a term of this contract that the party invoking arbitration shall give a list of

disputes with amount claimed in respect of each such dispute along with the notice for

appointment of arbitrator and giving reference to the rejection of the appeal by the

Vice-Chairman, DAMB.

C) It is also a term of this contract that no person other than a person appointed by the

Vice-Chairman, DAMB as aforesaid should act as arbitrator and if for any reason that is

not possible, the matter shall not be referred to arbitration at all.

D) It is also a term of this contract that if the bidder does not make any demand for

appointment of arbitrator in respect of any claims in writing as aforesaid within 120 days

of receiving the intimation from the Engineer-in-charge that the final bill is ready for

payment, the claim of the contractor shall be deemed to have been waived and

absolutely barred and the APMC, MNI, Azadpur shall be deemed to have discharged and

released of all liabilities under the contract in respect of these claims.

E) The arbitration shall be conducted in accordance with the provisions of the Arbitration

and Conciliation Act, 1996 (26 of 1996) or any statutory modifications or re-enactment

thereof and the rules made there under, for the time being in force shall apply to the

arbitration proceeding under this clause.

F) It is also a term of this contract that the arbitrator shall adjudicate on only such

disputes as are referred to him by the appointing authority and give separate award

against each dispute and claim referred to him and in all the cases where the total



amount of the claims by any party exceeds Rs. 1,00,000/-, the arbitrator shall give

reasons for the award.

G) It is also a term of the contract that any fees payable to the arbitrator shall be paid

equally by both of the parties.

H) It is also a term of the contract that the arbitrator shall be deemed to have entered

on the reference from the date he issued notice to both of the parties calling them to

submit their statement of claims and counter statement of claims. The venue of the

arbitration shall be such place as may be fixed by the arbitrator. The fees, if any, of the

arbitrator if required to be paid before the award is made and published, be paid half

and half by each of the parties. The cost of the reference and of the award (including

the fees, if any, of the arbitrator) shall be in the discretion of the arbitrator who may

direct to that any by whom and in what manner, such costs or any part thereof shall be

paid.

11.12 Insolvency and Breach of Contract The APMC, Azadpur may, at any time, by notice in writing summarily determine the

contract in any of the following events,

11.12.1 If the bidder being a company is wound up voluntarily or by the order of

a court or a Receiver, liquidator or Manager on behalf of the Debenture-holders

is appointed or circumstances shall have arisen which entitles the court or

Debenture-holder to appoint a Receiver, Liquidator or Manager; or;

11.12.2 If the bidder commits any breach of the contract not herein specifically

provided for.

Provided that such determination shall not affect any right of action or remedy which

shall have accrued or shall accrue thereafter to APMC, Azadpur and provided also the

bidder shall be liable to pay to APMC, Azadpur for extra expenditure incurred there to.

The bidder shall under no circumstances be entitled to any gain on the re-purchase.



11.13 Defect and Jurisdiction of contract 11.13.1 The contract shall be considered as having come into force from the date

of issue of letter of the award of the contract by APMC, Azadpur.

11.13.2 The law applicable to this contract shall be the law enforceable in India

and the Courts of Delhi shall have the exclusive jurisdiction in all matters arising

under the contract.

11.14 Force Majeure Clause 11.14.1 Force Majeure is herein defined as any clause which is beyond the control

of the Bidder or APMC, Azadpur as the case may be and which they could not

foresee or with a reasonable amount of diligence could not have foreseen and

which substantially affect the performance of the contract, such as:

11.14.1.1 Natural calamities, including but not limited to floods, riots, earthquakes

and epidemics, etc.

11.14.1.2 Acts of any Govt. including but not limited to war (declared or

undeclared) mutiny, quarantines and embargoes etc.

11.14.2 The bidder or APMC, Azadpur shall not be liable for delay in performing

his obligations resulting from any force majeure clause as referred to and or

defined above. The date of completion will subject to herein after provided, be

extended by a reasonable time.

11.14.3 If such force majeure events continued for more than three months, the

APMC, Azadpur and the bidder shall decide the future course of action including

the termination of the contract.

Note: - If there is an additional requirement of hardware/ software, APMC may decide to adopt the rates finalized in this tender for such additional requirement also in accordance with terms and conditions to be decided subsequently



12 General Terms and Conditions 12.1 The bidder must study the terms and conditions before responding to the tender

document.

12.2 The tenders of the bidders who resort to canvassing of any kind for making the

award of work in his favor will be liable to be rejected.

12.3 Other requirements

12.3.1 The successful bidder has to give details in respect of land, electricity etc.

required for commissioning and functioning of the system, well in advance.

12.4 Requirements from APMC, Azadpur

12.4.1 If any material or services are to be provided by the APMC, Azadpur for

successful commissioning of the system then this should be clearly specified by

the bidder at the time of tendering only in Technical Bid under a separate section

named “Requirements from APMC, Azapdpur”.

12.5 Time being essence of the contract

12.5.1 The time and date of completion of the supply as stipulated in the Purchase

Order shall be essence of the contract.

12.5.2 The bidder shall submit a detailed Time Schedule within one week of the

placement of order indicating number of activities covering various key phases

such as procurement, dispatch etc. The bidder shall discuss such Time Schedule

so submitted with APMC, Azadpur and the same after revision by the APMC,

Azadpur, if any, shall be reviewed and periodic review reports shall be submitted

by the bidder to the APMC, Azadpur.

12.6 Responsibility for completeness

12.6.1 Any component or part of it or accessories not mentioned in the specification but

which are usual or necessary to be provided by the bidder without any extra

charge to make the equipment complete in all respect to meet the specifications.



13 Miscellaneous 13.1 Corrupt, fraudulent and unethical practices “Corrupt Practice” means the offering, giving, receiving or soliciting of any thing of value to influence the action of a APMC, Azadpur official in the process of contract execution. “Fraudulent Practice” means a misrepresentation of facts in order to influence a tendering process or the execution of a contract detrimental to the interests of APMC, Azadpur and includes collusive practice among Bidders (prior to or after proposal submission) designed to establish prices at artificial non-competitive levels and to deprive APMC, Azadpur of the benefits of free and open competition. “Unethical Practice” means any activity on the part of bidder, which tries to circumvent tender process in any way. Unsolicited offering of discounts, reduction in financial bid amount, upward revision of quality of goods, etc. after opening of first bid will be treated as unethical practice. APMC, Azadpur will reject a proposal for award and also may debar the bidder for future tenders in APMC, Azadpur if it determines that the bidder has engaged in corrupt, fraudulent or unethical practices in competing for, or in executing a contract.

13.2 Notices Any notice given by one party to the other pursuant to this contract shall be sent to the other party in writing or by telex, email, cable or facsimile to the other party’s address, and confirmed in writing by the other party. A notice shall be effective when delivered or tendered to other party whichever is earlier. 13.3 Use of documents and Information The Bidder shall not, without prior written consent from APMC, Azadpur, disclose/ share/ use the TENDER document, contract, or any provision thereof, or any specification, plan, drawing, pattern, sample or information furnished by or on behalf of APMC, Azadpur in



connection there with, to any person other than a person employed by the Bidder in the performance of the contract. The Bidder shall not, without prior written consent of APMC, Azadpur, make use of any document or information made available for the project, except for purposes of performing the Contract. All project related document (including this TENDER document) issued by APMC, Azadpur, other than the contract itself, shall remain the property of APMC, Azadpur and shall be returned (in all copies) to APMC, Azadpur on completion of the Bidder’s performance under the contract if so required by APMC, Azadpur. 13.4 Currency of the proposal Currency of the Proposal should be in Indian Rupees only. If the rates are not quoted in Indian Rupees, then rate prevalent on the date of opening the technical bid which would also be the last day for submission of the tender, will be the rate used for evaluation, contracting and for payments. 13.5 Period of proposal validity The proposal shall be valid for 180 days after date of opening of the proposals. If the bidder withdraws his tender before the said period or makes any modification in the terms and conditions of the tender, then APMC, Azadpur shall without prejudice to any other right or remedy be at liberty to forfeit the entire amount of the earnest money deposited alongwith the tender and to reject the tender.

Draft TENDER for Software & Hardware APMC- Computerization Project

Wipro 70 Confidential

Annexure 1: Technical Proposal Letter Proposal Letter

Date: [Insert Date of Bid] To: The Secretary, APMC, Azadpur New Delhi – 110033 Dear Sir, [Sub: Supply, Installation, Commissioning, Operation and Maintenance of

Hardware, System Software, LAN/WAN Network of APMC, Azadpur] 1. We, the undersigned, having read and examined in detail all the bid documents of

the subject TENDER, do propose hereby to provide the Supply, Installation, Commissioning, Operation and Maintenance of Hardware, System Software, LAN/WAN Network for Agriculture Produce Marketing Committee, Azadpur.

2. We declare that all the services will be performed strictly in accordance with the

TENDER and contract irrespective of whatever has been stated to the contrary anywhere in our bid.

3. We confirm having submitted the information as required in the TENDER document.

In case any further clarification/documentary proof in this regard before evaluation of our bid, we agree to furnish the same in time.

4. We hereby declare that, in case the Contract is awarded to us, we shall submit the

contract Performance Bank Guarantee in the form prescribed 5. Our Proposal is binding upon us and subject to the modifications resulting from

contract negotiations, up to expiration of the validity period of the Proposal.

6. We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely "Prevention of Corruption Act 1988".

7. We understand you are not bound to accept any Proposal you receive. 8. We undertake, if our proposal is accepted, to commence work on the Project and to

achieve Installation and Operational Acceptance within the respective timelines stated in the TENDER and/or the contract.



9. We have read the provisions mentioned in the TENDER Documents and confirm that

these are acceptable to us. 10. We further declare that additional conditions, variations, deviations, if any, found in

the proposal shall not be given effect to. 11. We undertake, if our proposal is accepted, to commence the work on the project

immediately upon your Notification of Award to us, and to achieve Completion within the time stated in the TENDER Documents.

12. If our proposal is accepted, we undertake to provide a Performance Security in the

form and amounts, and within the times specified in the TENDER Documents. 13. We agree to abide by this proposal, consisting of this letter, the technical

specifications, the Price Schedules, the duly notarized written power of attorney and Attachments [specify the number of attachments] to this Proposal, for a period of proposal validity from the date fixed for submission of proposals as stipulated in the TENDER Documents, and it shall remain binding upon us and may be accepted by you at any time before the expiration of that period.

14. Until the formal final Contract is prepared and executed between us, this proposal,

together with your written acceptance of the proposal and your notification of award, shall constitute a binding contract between us.

Dated this [insert number] day of [insert month], [insert year] Signed: In the capacity of [insert Title of Position] Duly authorized to sign this bid and on behalf of [insert Name of Bidder] Attachments: 1. 2.

Draft TENDER for Software & Hardware APMC- Computerization Project

Wipro 72 Confidential

Annexure 2: Indicative Bill of Materials & Price Schedule (For Commercial Bid)

Sr. no. Item Quantity Unit Rate Amount (In Rupees) In Figure In Words

Hardware (Including supply, installation, commissioning of the same) 1. Anti Virus and LDAP Server 1

2. Portal Server 1

3. Application Server 1

4. Database Server 1

5. Mail Messaging Server & File Management System

1

6. Proxy Server/ DHCP Server / DNS Server

1

7. Backup Server 1

8. Desktops 64

9. 15 KVA UPS 1

10. 5 KVA UPS 2

11. 1 KVA UPS 1

12. Network printer 6

13. Scanner 6

14. LaserJet printer / Line type printer (For gates)

19

Network equipments (Including supply, installation, commissioning etc.) 15. Unmanaged 24 Port 100MBPS/1

GBPS switches 8




16. 8 port unmanaged switches at gates

11

17. Modular MPLS Router with 4 serial ports

1

18. Modular access router cum firewall for internet connectivity

1

19. Modular MPLS Router with 2 serial ports & 2 ISDN Ports & two Ethernet port

2

20. Repeaters 5

21. ISDN Modem 1

22. Server Rack 2

23. Network rack 8

24. Information outlets / Surface mount Box

125

25. Patch cords 125

26. Patch Max Panel 5

System Software (Including licensing, installation, configuration etc.) 27. Portal / Application Server

28. Web Server

29. Directory Server

30. Database Server

31. Mail & Messaging Sever




Other Items 32. Structured Cabling Components

with OEM Warranty (CAT 6 cable, Surface mount I/O’s, 3’ CAT 6 patch cord, 7’ CAT 6 patch cord, 24 Port Jack Panel, 25mm dia PVC conduit / casing / capping with accessories, Other required components including labels, ferrules etc.)

For 150 nodes

33. Other items necessary for installation and commissioning of the equipments (Pl specify)

Total Cost (A)

Annual Maintenance Cost (In Rupees)

Year 1 Year 2 Year 3

Amount (In figures) Amount (In words)



Bandwidth Cost Location Bandwidth One Time Cost Annual Cost

In Figure In words In Figure In Words

Azadpur – Okhla 512 KBPS MPLS Link

Azadpur- ISP 2 MBPS Internet Link

Azadpur- Andheria More 128 KBPS MPLS Link

Azadpur- Tekri Khampur 64 KBPS MPLS Link

Andheria more – Okhla 64 KBPS MPLS Link

Azadpur NSM – Azadpur

NFM

64 KBPS MPLS Link

Azadpur – Okhla 128 KBPS ISDN Link

These rates would be applicable for next 2 years from the date of place of order. At the time of need, if vendor has reduced its MRP rates

in general, then vendor would reduce rates for APMC in the same ratio. Please attaché your MRP list for above mentioned bandwidth.

Maintenance of these links shall be the responsibility of the vendor.

Note: 1. All prices quoted by the bidder should be the net price inclusive of all applicable taxes/levies/octroi/duties etc. 2. Hardware supply, delivery, installation and commissioning needs to be undertaken by the successful bidder at the locations mentioned

in Annexure 5. Signed: In the capacity of [insert Title of Position]



Duly authorized to sign this bid and on behalf of [insert Name of Bidder]

Annexure 3: Specifications and Compliance (For Technical Bid)

Note: Some Items listed below are in tabular format while some are not. Please provide compliance for all Items whether in tabular format or not. ** Any additional features/specifications shall be reported in the format provided in Annexure 7 only, else they would not be considered. Item 1: Anti Virus and LDAP Server

Description Anti Virus and LDAP Server

Offering Same (Y/N)

Deviations

Essential Specifications Make & Model

Processors Xeon Processor, 3.2 GHz

Number of processors Single

Processing performance System should provide 70,000 TPM

Memory Configured with 2 GB Memory

Scalability Scalable to min. 16GB Memory

Internal Disks 2x73 GB Ultra SCSI (10K rpm) Internal Disks for OS. The two disks should be across two different channels to provide maximum resilience

PCI slots 4 PCI-X slots



Description Anti Virus and LDAP Server

Offering Same (Y/N)

Deviations

Removable Media Min. 6X DVD

NETWORK INTERFACE cards 2 X 10/100/1000 Mbps Ethernet

Backup drive Min. 20/40 GB DAT drive

Power Supply The system should be configured with redundant power supplies and fans.

Operating Systems Red Hat Linux Enterprise Server Latest Edition (Compatible to both LINUX and Windows)

Rack Mounting Server should be rack mountable

Compatibility The Hardware must be compatible with Microsoft & Linux

Support Patches and Updates released during the warranty period should also be made available free of cost.



Item 2: Portal Server

Description Portal Server Offering Same (Y/N)

Deviations



Number of processors Dual










Operating Systems Unix (Compatible with Microsoft windows)




Description Portal Server Offering Same (Y/N)

Deviations

Compatibility The Hardware must be compatible with Microsoft, Linux & Unix




Item 3: Application Server

Description Application Server Offering Same (Y/N)

Deviations


Processors 5000 p series chipset server or equivalent, 2x Intel Xeon Dual core, 3 GHz

Number of processors Dual (Loaded)


Memory 4 GB of DDR2 667 MHz RAM


Internal Disks 3 X 146GB Ultra SCSI (10K rpm) Internal Disks for OS. The two disks should be across two different channels to provide maximum resilience






Operating Systems Unix




Description Application Server Offering Same (Y/N)

Deviations



Item 4: Database Server

Description Database Server Offering Same (Y/N)

Deviations











Description Database Server Offering Same (Y/N)

Deviations











Item 5: Mail Messaging Server & File Management System

Description Mail Messaging Server & File Management System

Offering Same (Y/N)

Deviations







Internal Disks 3 X 146GB Ultra SCSI (10K rpm) Internal Disks for OS.











Description Mail Messaging Server & File Management System

Offering Same (Y/N)

Deviations


Item 6: Proxy Server/ DHCP Server / DNS Server

Description Proxy Server/DHCP Server/ DNS Server

Offering Same (Y/N)

Deviations



Number of processors Single









Description Proxy Server/DHCP Server/ DNS Server

Offering Same (Y/N)

Deviations




Operating Systems Red Hat Linux Enterprise Server Latest Edition


Compatibility The Hardware must be compatible with Microsoft & Linux


Item 7: Server at Okhla for Data Recovery in case of Disaster

Description Backup Server Offering Same (Y/N)

Deviations






Description Backup Server Offering Same (Y/N)

Deviations












Compatibility The Hardware must be compatible with Microsoft , Unix & Linux




Item 8: Desktop

Description Desktops Offering same (Y/N)

Deviations

Essential Specifications

Processor Intel Pentium IV with Hyper Threading (2.8GHz or more, 1MB L2 Cache, 800 MHz FSB)

Chipset Intel 915G or higher Intel Chipset

Motherboard Intel original or OEM mother board

Memory 2 x 256 MB DDR SDRAM @ 400 MHz Expandable to 4 GB

Floppy Drive 1.44 MB

Hard Disk Drive 80 GB SATA SMART III 7200 rpm with Pre Failure Warranty

Optical Drive 52x IDE CD ROM

Graphics Integrated (on board) Intel Media Accelerator 900

Ethernet Integrated (on-board) 10/100/1000 controller

Bays Minimum : 6 (with support for 2 internal Hard drives)

Slots Minimum : 4 x1 PCI Express Slot - 1 no x16 PCI Express Graphics Slot - 1 no and PCI - 2 nos




Deviations

Ports 1 Parallel, 1 Serial, 4 USB (Ver 2.0) with at least 2 ports in front, VGA, 2 PS/2 ports

Form Factor Micro Tower

Power Supply Minimum 300 Watts (Surge protected)

Monitor 15" Color TFT with minimum 1280 x 1024 @ 60Hz resolution, Asset Controlled, Energy Star compliant (Same make as PC)

Keyboard PS/2 104 keys keyboard (Same make as PC)

Mouse PS/2 2 Button Optical Scroll Mouse (Same make as PC)

Operating System Windows 2003 professional, office 2000 professional

Diagnostic Tool Pre installed OEM's Diagnostic tool for hardware diagnostics

Support for Manageability Tools

OEM Tool support that allows to centrally track, monitor & manage the h/w. 1. Get valuable hardware asset information 2.Monitor system health to fix problems before they occur 3. Install drivers and BIOS updates without visiting each PC

Security 1. Facility to set boot password




Deviations

Anti-Virus Latest version of Norton Anti-virus must be pre-loaded and upgradeable for one year

Warranty 3 years Parts and Labor on-site Warranty

Item 9: 15 KVA UPS

Description 15 KVA Online UPS Offering same (Y/N)

Deviations


Manufacturer ISO 9001

Input Power Factor 0.93

Overall Efficiency (AC TO AC) 90%

Output Power Factor 0.8

C.F.T. 3:1

Output Voltage 230 +/-

Input Voltage

Output Frequency

Input Frequency

Automatic By-




Deviations

Pass

Digital Displays AND Battery & Load Parameter

Inbuilt APFC

Fully Digital Microprocessor Based

Required

Input Current Harmonic Distortions

Switching based

Isolation Transformer

Actual battery back up on Full load in minutes

SNMP Enabled

Management

Warranty

Future Expansion

Transfer time <= 5 Ms Maximum or better

Protection Protection against surge or noise or overload or short circuits or battery low.




Deviations

Battery Sealed Maintenance Free

Charging Charging when UPS is off but connected to Mains.

Indications Display indicators for AC normal, battery charging, system on backup, AC power failure etc.

Item 10: 5 KVA UPS


Deviations






C.F.T. 3:1


Input Voltage




Deviations

Output Frequency

Input Frequency

Automatic By-Pass


Inbuilt APFC


Required


Switching based



SNMP Enabled

Management

Warranty

Future Expansion




Deviations






Item 11: 1 KVA UPS


Deviations









Deviations

C.F.T. 3:1


Input Voltage

Output Frequency

Input Frequency

Automatic By-Pass


Inbuilt APFC


Required


Switching based



SNMP Enabled

Management

Warranty




Deviations

Future Expansion






Item 12: Network Printer

Description Network printer Offering same (Y/N)

Deviations


Spool Memory 64 MB

No of trays 3



Description Network printer Offering same (Y/N)

Deviations

Output capacity 50 pages per minute

Item 13: Scanner

Description Scanner Offering same (Y/N)

Deviations


Resolution 800X 600 pixels or latest

Item 14: Laser-jet printer / Line type printer

Description Printer Offering same (Y/N)

Deviations


Spool capacity 4 MB

No of trays 2

Output capacity 20 pages per minute



Item 15: 24 Port Unmanaged Switch

Description Switch Offering Same (Y/N)

Deviations

Essential Specifications Required Ports 24 10/100 ports and 2 1000TX Gigabit interfaces

Performance 8.8-Gbps switching fabric

6 Mpps wire-speed forwarding rate

6-Gbps maximum forwarding bandwidth

Atleast 4 MB packet buffer memory architecture shared by all ports

4,000 MAC addresses

Standards IEEE 802.3x full duplex on 10BaseT, 100BaseTX

IEEE 802.1D Spanning-Tree Protocol

IEEE 802.1p class-of-service (CoS) prioritization

IEEE 802.3 10BaseT specification

IEEE 802.3u 100BaseTX specification

IEEE 802.3z 1000BaseX specification



Item 16: 8 port unmanaged switch

Description Switch Offering same(Y/N)

Deviations

Essential Specifications Required Ports 8 10/100 ports and 2 1000TX Gigabit interfaces











Item 17: Modular MPLS Router with 4 serial ports

Description Detail Offering same (Y/N)

Deviations


Ports Four Serial Ports



Type Modular

IOS version Version 12 or Latest version that is supported at the time of implantation

Memory 64 MB minimum

Warranty Onsite warranty For 3 years

Item 18: Modular access router cum firewall for internet connectivity

Description Modular Access Router Offering same (Y/N)

Deviations


Processor A RISC processor to support high-performance routing, encryption, and broadband services

Ports One autosensing 10/100 Fast Ethernet port Atleast one WAN Interface Card One auxiliary (AUX) port (up to 115.2-kbps asynchronous serial) One console port One internal expansion slot for the hardware-assisted VPN encryption card (MOD1700-VPN)

Other Features support for advanced QoS features such as the Resource Reservation Protocol (RSVP), Weighted Fair Queuing (WFQ),



Description Modular Access Router Offering same (Y/N)

Deviations

and IP Precedence to reduce recurring WAN costs QOS features (such as committed access rate [CAR], policy routing, low-latency queuing [LLQ], generic traffic shaping [GTS], Frame Relay traffic shaping [FRTS], and RSVP) allocate WAN bandwidth to priority applications for improved performance

Item 19: MPLS Router with 2 serial ports, 2 ISDN ports and 2 Ethernet ports

Description Detail Offering same (Y/N)

Deviations


Ports Two Ethernet ports

Two BRI interface to terminate the ISDN lines for backup links

Two Serial Ports and

Type Modular

IOS version Version 12 or Latest version that is supported at the time of implantation

Memory 64 MB minimum

Warranty Onsite warranty For 3 years



Item 20: Repeater

Description Repeater Offering same (Y/N)

Deviations


No of Ports Minimum of 4

Capacity Should support the data transfer / amplification at the rate of 100 MBPS

Item 21: ISDN Modem

Description ISDN Modem Offering same (Y/N)

Deviations


Speed Maximum of 64 KBPS

Network terminator To support 64 KBPS

Description Repeater Offering same (Y/N)

Item 22: Server Rack



Description SERVER RACK (FLOOR MOUNT) Offering Same (Y/N)

Deviations

Essential Specifications HEIGHT 42U

TYPE FLOOR MOUNT

WIRE MANAGERS ONE VERTICAL

POWER DISTRIBUTION DUAL POWER DISTRIBUTION

DOOR GLASS DOOR IN FRONT WITH LOCK

FAN TRAYS WITH 4 FANS

DEPTH 1000 MM

METAL ALUMINIUM EXTRUDED PROFILE

KVM Switch KVM switch with 8 no. of ports & accessories

Item 23: Network Rack

Description NETWORK RACK (FLOOR MOUNT) Offering Same (Y/N)

Deviations

Essential Specifications HEIGHT 42 U

TYPE FLOOR MOUNT

WIRE MANAGERS ONE VERTICAL AND THREE HORIZONTAL

POWER DISTRIBUTION POWER DISTRIBUTION

DOOR GLASS DOOR IN FRONT WITH LOCK

FAN TRAYS WITH FOUR FANS

DEPTH 800 MM



Description NETWORK RACK (FLOOR MOUNT) Offering Same (Y/N)

Deviations

METAL ALUMINIUM EXTRUDED PROFILE

Item 24: Information outlets / Surface mount box

Description INFORMATION OUTLET/SURFACE MOUNT BOX Offering Same (Y/N)

Deviations

Essential Specifications MAKE

SURFACE MOUNT BOX Designed to fit CAT 6 cable with I/O

INFORMATION OUTLET HIGH IMPACT PLASTIC BODY SPRING SHUTTERED FRONT ACCESS

KEYSTONE MODULE CAT 6 KEYSTONE as the case may be with dust cap insulation resistance - 500 M-ohms min.

Item 25: Patch cords

Description PATCH CORD Offering Same (Y/N)

Deviations

LENGTH 1 m & 2 M

CABLE TYPE UTP CAT 6



Item 26: Patch max panel

Description PATCH MAX PANEL Offering Same (Y/N)

Deviations

NUMBER OF PORTS 24

CABLE TYPE UTP CAT 6

Software Components for IMMS application Item 27: Portal / Application Server

Description: Portal / Application Server Offering Same (Y/N)

Deviations

Essential Specifications The portal product and accompanying solution components must conform to open

standards and must be a horizontal enterprise portal product.

The desired main features of the portal solution are: o Provide content management, content aggregation, index/search, and

categorization for local content.

o Document Management and integration with Office applications o Strong personalization features enabling the portal to customize the portal

pages to fit the stored preferences profile of the user accessing the portal. Personalization should be focused on presenting information and services relevant to the user such as the state of a service request ordered by the user, other steps and services that can be ordered by the applicant based on the existing services state, information related to the next steps to take to complete a particular service step, pages relevant to user past behavior or demography etc. Personalization should also encompass defined screen layout,




Deviations

preferred colors, preferred links etc. o A robust application framework, composite application features, use of portal-

enabled application servers and federated portal functionality across different vendors. It is desirable to run portal componentized applications and business logic on the portal application server while leveraging the application server load balancing, fail-over, monitoring, prioritization, and management features

The capacity of the portal solution components and the required number of licenses should be determined based on the sizing exercise to be conducted

Whenever any of the portal solution components are implemented on different server systems, such as installing the portal product web server on a cluster and installing the accompanying application server on another cluster, then such systems must confirm to the hardware specifications and requirements, including conformance to redundancy and high availability (to the extent required by the client)

Selected portal solution packages should be aware and capable of supporting clustering, load balancing, redundancy, high availability, and fail safe operation

The proposed portal product should be capable of accessing structured data via ODBC and JDBC as well as native SQL statements for specific database formats.

The portal product should be capable of interfacing with backend business application via a multitude of mechanisms such as, but not limited to, the following:

o Web services o Application services through the service oriented architecture o Composite applications o Other portlets

To achieve the above mentioned integration target, the portal product must at least conform to the most recent approved versions of the following standards:

o WSDL o UDDI o XML




Deviations

o SOAP o WSRP o JSR168 o J2EE 1.4 o .NET (as Web Services) o JNDI (Java Naming and Directory Interface) o X.400 Messaging Standard o LDAP compliant directory

The portal packages and various components should possess security features that protect sensitive data from unauthorized access and modifications. As a minimum the overall solution should be capable of:

o Authenticating user access to the web applications. Besides authenticating connecting users, the portal should be capable of authenticating connecting applications, application services, RPC requests …etc., i.e. the portal should authenticate individuals as well as other forms of electronic access via applications and other computing systems

o Authorizing authenticated access, i.e. after a successful authentication process, the portal solution should be capable of determining and enforcing specific authorized usage of the portal based on the user or role authorization profile

o Controlling access to specific portal areas, capabilities, modules, scripts, portal applications, business logic, and structured and unstructured data hosted by the portal through applying access control mechanisms and lists

o Securing connectivity to the portal through encryption mechanism such as SSL, IPSEC …etc.

The Supplier is required to develop a first time registration process whereby new portal site users identify themselves to APMC Portal and acquire their username and passwords to be used while accessing the site. Registered users credentials should be recorded in the directory. The directory structure should be designed such that it can




Deviations

be possibly synchronized and replicated on other directories or repositories. The Supplier is required to develop a comprehensive portal applications and services

development framework in such a way that it can be easily extended or enhanced to incorporate additional functionalities.

The Supplier is required to design and implement the APMC Portal including as a minimum, the following sections:

o Login, single-sign-on, and personalization area allowing a registered user to personalize his portal interface

o Links to various APMC Portal sections o Links to other portals and/or web sites delivering other services to citizens

and/or businesses

o Basic help section intended to facilitate user access to the APMC Portal and explaining the possible methods of utilizing APMC Portal. The help section should allow providing detailed step-by-step procedures for utilizing the services offered through the portal

o Basic searching capabilities on APMC Portal content so that a user can easily locate the information and site links providing the user with the service he/she requires

• Multi-Language Support Should provide a mechanism with translation capabilities which lets developer create a portlet which displays content in multiple languages and there is no need to create separate portlets for different languages(e.g . there should be two different port lets for same functionality just to display data in different languages e.g. Hindi and English).

• JSR 168 compliant cooperative portlets o Should provide capability for portlets on a page to interact with each other by

sharing information. One or more cooperative portlets on a portal page can automatically react to changes from a source portlet, triggered by an action or an event in the source portlet. This capability provides coordinated and consistent behaviour among the portlets on the page, and enhances the




Deviations

overall user experience. • Web Content Management

o Should have a feature which provides data partitioning for managing content

of the web sites , each partitioning having own security and syndication settings and capable of storing any of different type of web items(content, components etc.).

o Should have a capability of authoring site at one place and deploy on multiple delivery environments.

o Should provide a way of providing locking mechanism on content items to prevent unwanted changes in the content when different users trying to modify the same content.

o Should provide secure access mechanism for providing different sections of users, access to different parts of the web site.

o Should have capabilities of content creation through a WYSIWYG rich text editor or by importing text from another application (such as word processing).

o Should have built-in content lifecycle workflow that provides review and approval capabilities, and automatic expiration of old content.

o Versioning and rollback to previous content versions. o Personalization that delivers content relevant to the users and their roles. o Better managed business content that is immediately available in the portal.

Users create, manage, and publish information straight into the portal for high availability of accurate, relevant, and up-to-date information across all organizational boundaries.

• Document Management o Should provide easy to use web client user interface with features like

advanced Search and complete Library Hierarchy. o Options for copying, moving, or removing attachments.




Deviations

o Should provide seamless LDAP Directory integration and Single Sign-on for access to either the Web client or desktop client versions of Document Manager.

o Should be able to authenticate LDAP users with the Document Manager Directory.

• • Storage and Back up

o Should provide a way for intelligent backups and restores utilizing a revolutionary progressive incremental backup and restore strategy, where only new and used files are backed up.

o Should provide achieve management which would provide a capability to easily protect and manage documents that need to be kept for a certain period of time.

o Should have policy based management of file back up and archiving to automate critical processes relating to the media on which data is stored while reducing storage media and administrative costs associated with managing data

• Security o Should have a way that allow you to separate the web server from the

application server/portal server so that the web server can be placed in a demilitarized zone (DMZ) while the application server and application data stay protected behind the firewall and still can talk to each other(Web server and application server/portal server).

Desirable Specifications o Ease of installation using graphical installation and configuration “quick start”

tools and wizards

The Supplier is required to propose and implement a strong management framework




Deviations

allowing portal administrators to monitor, reconfigure, manage, update, and control all platforms, hardware and software, of the portal site and associated services. The management framework should also allow administrators to monitor operations, report faults, alert administrators of failures, analyze access, usage, load …etc. to take appropriate actions whenever needed.

The Supplier is required to develop the personalization features of the portal site

including a set of templates that can be deployed in personalized pages. The templates should be based on a study of the possible scenarios that potential users may follow to personalize their pages and should include the various selections that can be included in personalized pages

The Supplier is required to develop a service delivery framework for providing a limited number of select services directly from the portal as well as linking to other portals and backend applications to provide selected services residing on these systems.

• Workflow Management o Should provide Workflow management of processes with a process definition

tool, a process execution engine, user and application interfaces to access and action

o Work requests, monitoring and management tools, and reporting capabilities. Integration tools to more easily extend the flexibility of workflow integration within the business process.

o Should provide a Web customer generation tool for business users to rapidly generate custom user interfaces, Java Server pages (JSP) forms and task lists.

o Should have a customizable out-of-the-box administration and configuration client for administrators.

o Should have enhanced support to build clients for business users from powerful Java Server Faces (JSF) components, which would support a Web services interface for workflow client applications on any platform to give easier access for remote clients to interact with the process.




Deviations

o Should allow work to be assigned to a group or team of individuals who all share the same job or responsibility, in shifts or in parallel.

o Should handle ad hoc tasks: Gives line of business users the flexibility to create additional tasks (insert additional tasks into a task-list), schedule follow-up work for the same user, or follow-on tasks for co-workers, and handle events that were not planned for in advance.

o Should allow a customized e-mail message for human task escalations, using workflow, for a process or task (for example, to alert a manager that a task has not been processed).

o Should allow post-processing of staff query results to plug in customer-specific workforce management policies, such as staff workload balancing, substitute when absent, or prefer active users, and supports the integration of additional custom staff repositories.

o Should allow querying and filtering lists of business processes based on customer-specific process data, such as order ID or customer name; and storing those queries and filters as private views.

o Should allow to redistribute tasks in reflection of organizational staff and responsibility changes, using a timer-controlled daemon.

o Should allow you to automatically present users the next task at hand within the same business process, using a server-controlled page flow capability.

o Should provide users with a graphical view of processes, to track status and drill down into each individual activity.

• Process Modelling

o Should provide a Process modelling tools which allow business users to coordinate business activities, people and applications, and to model routing of work requests within a process and across processes.

o The model can depict various aspects of a process, including automated and manual process activities, decision points and business rules, parallel and




Deviations

sequential work routes, and how to manage exceptions to the normal business process.

Note:

1. Some of the software vendors bundle both Portal and Application Server components together. In cases where separate products are being proposed for portal and application server, the products should together meet the above mentioned specification.

Item 28: Web Server

Description: Web Server Offering Same (Y/N)

Deviations

Essential Specifications The proposed web server component should work seamlessly with the application and portal servers to provide rich user content. The following are the generic specifications for the web server component:

Should support the latest versions of Internet Explorer, Netscape, Mozilla and Fire-fox

browser

Support CSS and XSL Style sheets Support for encryption and secure interaction (HTTPS)



Item 29: Directory Server

Description: Directory Server Offering Same (Y/N)

Deviations

Essential Specifications The directory server component:

The proposed directory shall act as a meta-directory for the government. The selected directory server software must:

o Demonstrate clear meta-directory features and capabilities o Be a leader product in the meta-directory category o Possess synchronization and replication capabilities with major directory servers

and application platforms

o Possess connectors to other directories, repositories, and data management packages or otherwise use standard LDAP version 3 messages for synchronization and replication

o Be capable of extracting attribute values from other systems and repositories thus leading to easier population of the central directory from existing data. This should include a variety of input formats including, but not limited to, text streams, comma separated values, XML, LDIF, and DSML

The proposed directory should be capable of responding to LDAP queries generated over TCP/IP links from within the secure government network.

The shared directory service will hold and will be the owner of objects and attributes related to:

o The personalized access of service requesters on APMC Portal and all attributes required for the portal personalization functions

o Portal authentication and Single-Sign-On o Non-government employees registration

The meta-directory should be able to synchronize and update the shared directory service with other possibly distributed directory attributes to present a unified view of a user.



Description: Directory Server Offering Same (Y/N)

Deviations

The proposed directory server must be capable of forwarding directory search requests to other directories and forwarding replies to the requesting system when such replies are received

The directory service implementation must be open and independent of any vendor. The Supplier must design the government directory(s) according to globally accepted standards and best practices without utilizing any vendor proprietary extensions, modules, functionality …etc.

The Supplier is required to develop a backup scheme for regularly backing up the directory databases and files. Directory servers may possess their own backup mechanisms and the Supplier is required to configure the directory servers to backup their data regularly.

Directory server(s) must: o Conform to open standards as listed in IETF RFC’s and other standards

documents: LDAP Version 3, LDIF, X.500, X.509 (for PKI purposes), Directory Services Markup Language (DSML), LDAPv3 and X.500 naming conventions, and relevant TCP/IP protocols

o Possess directory management tools for configuring, monitoring, and operating the proposed directory services

o Support secure connectivity and authentication of requests using open standards for secure communications and authentication such as SSL and Kerberos

o Support various controls, such as access lists, limiting access to objects and modules and controlling the ability of government entities to modify existing directory data. The directory server package should allow defining and enforcing such controls via the graphical management tools

o Support localized languages in attribute values. Preference will be given to directory servers supporting Unicode



Item 30: Database Server

Description: Database Server Offering Same (Y/N)

Deviations

Essential Specifications The database server proposed should be among the best of the breed and comparable to all the other major database servers. The proposed product should meet the below mentioned criterion:

Leading RDBMS product Provide extensive support for transaction processing (ACID properties) Direct Unicode support Conform to open standards as listed in IETF RFC’s and other standards documents: SQL

2003

In-built support for storage of binary objects and XML ODBC and JDBC Support Easy to use tools for designing and export / import

Item 31: Mail & Messaging Server

Description: Mail & Messaging Server Offering Same (Y/N)

Deviations

Essential Specifications The solution should have a mail & messaging component. The mailing system should fulfill the following features:

Security : Should be able to protect from HTML-borne virus and Trojans Mail filtering



Description: Mail & Messaging Server Offering Same (Y/N)

Deviations

Support for all major Internet mail-related protocols Distribution lists to allow easy management of large mailing databases Powerful message editor with full formatting capabilities Powerful, multiple address books with aliasing ("nicknames") and full user detail records Ease-of-use features Sort your mail by date, size, sender, subject etc. in ascending or descending order Supports confirmation of reading and confirmation of delivery requests Automatic replies and automatic forwarding Messaging functions must be deployed on a centralized framework. Support Web-based single point of administration Should have Centralized User provisioning for messaging Should integrate with the directory server Should have Open standards e-mail client support (Netscape Messenger, Mozilla,

Outlook, Outlook Express, Eudora) with the popular protocols like POP3, IMAP4, SMTP, ECTF, LDAP, MIME, ESMTP, SSL (IMAP4 SSL, POP3 SSL, S/MIME), DNS/Smart Host based Internet Mail Delivery. Support for multiple access modes and integration between access channels (e.g. read/unread flag) such as Web interface, Desktop native clients (Eudora, Mozilla Thunderbird, Netscape Messenger, Outlook, Outlook Express),Voice, Wireless devices (Palm, PocketPC, Blackberry, Smart phones) etc.



Item 32: CAT 6 cable

Description UTP CABLE Offering Same (Y/N)

Deviations

MAKE

CABLE TYPE Unshielded Twisted Pair CAT 6 (UTP CAT 6)

No. OF PAIRS 4

Optical Fibre Switch


Deviations

Required Ports 8 10/100 ports and 2 1000TX , 2 GBIC Gigabit interfaces





4,000 MAC addresses






Deviations





Optical Fibre As per the actual distances

Description Quantity (Nos) Offering same (Y/N) Deviations

GBIC LAN cards to support UTP to Optical signals and Vice-Versa

6



MPLS Links/ ISDN links

Location Bandwidth Quantity Deviations Azadpur – Okhla 512 KBPS ISDN Link 1

Azadpur- ISP 2 MBPS Internet Link 1

Azadpur- Andheria more 128 KBPS ISDN Link 1

Azadpur- tekri khampur 64 KBPS ISDN Link 1

Andheria more – Okhla 64 KBPS ISDN Link 1

Azadpur NSM – Azadpur NFM 64 KBPS leased Link 1

Signed: In the capacity of [insert Title of Position] Duly authorized to sign this bid and on behalf of [insert Name of Bidder]



Annexure 4: Presentation Agenda Indicative Agenda of Presentation Attributes A. Presentation and Walkthrough

A1. Detailing of Proposed Architectures

A2. Detailing of Delivery Schedules

A3. Project Plan

A4. Effort Estimation

A5. Proposed Hardware Components

A6. Proposed COTS components

A7. Logical Mapping of Hardware and COTS Products

A8. Satisfactory Replies to queries raised



Annexure 5: List of APMC, Azadpur sites List of APMC, Azadpur sites where hardware supply, delivery, installation and commissioning needs to be undertaken by the successful bidder. The LAN networks need to be established in all these locations and WAN connectivity between these locations needs to be established by the successful bidder.

1. Azadpur, Delhi a. Main Office Complex at Azadpur, Delhi b. Fruit and Vegetable Mandi at Azadpur, Delhi c. Sub-yard Kela Siding, Azadpur, Delhi

2. Sub-yard at Okhla, Delhi 3. Kissan Haat at Chattarpur, Mehrauli, Delhi 4. Check Post at Tikri Khampur, Delhi



Annexure 6: Company Profile (To be attached with Technical Proposal)

Company Name

Contact Details

Registered Office Address: Address: Tel.: Fax: e-Mail: Local Office Address in Delhi: Address: Tel.: Fax: e-Mail:

Main Contact Person for this RFP

Name: Designation: Address: Tel.: Fax: Email:

Year & Place of Establishment of the company

Company Profile Brief

• Brief Company Profile: • Number of years of experience of your firm:

• In IT Industry • In setting up similar projects

Business Intent Indicating Service



Offerings Components 2004-05 2005-06 2006-07 Turnover

Financial Information (In Rs. Lakhs) Net Worth

List of Company Brochures Enclosed



Annexure 7: Technical Profile (To be attached with Technical Proposal)

1. Experience in Similar Projects The details of similar projects executed in last three years shall be furnished as per the format below with copies of work orders/agreements.

S.No. Name of the Project

Client Name & Contact Details

Start Date End Date (Completed/ Ongoing)

Value of Order in INR.

2. CVs of Experts to be Deployed for this project CVs of technical team to be engaged for this project should be furnished in the following format:

Similar projects handled in last 3 years

S. No.

Name Qualification

Name of Project

Role

Experience in years

Proposed role in this project

3. Description of internal processes of the company (certifications of quality, organizational processes) 4. Total number of technical staff on regular payroll:



Annexure 8: Format for Reporting Additional Functionalities/Specifications Vendors shall positively report the additional features/specifications of their products in the following format only. Any additional features/specifications reported in any other format will be considered as non-compliance. Note: 1. No weightage will be given to these additional features during the technical or commercial evaluation. 2. Use separate tables for separate items listed in Annexure 2 & 3.

Item No: Name: Sr. No. Additional Feature/Specifications Remarks/Comments/Benefit to

APMC

1.

2.

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