AIRS Research Atlas Presentation

8/2/2019 AIRS Research Atlas Presentation

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TABLEOFCONTENTS


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WORKSHOPOBJECTIVES


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WHATISTHEPURPOSEOFANATLAS?


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HOWTHEAIRSRESEARCHATLASDEVELOPED


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MEMBERSHIP

TRUEORFALSE:STATEANDPROVINCIALAIRSMEMBERSHIPIS

ENTIRELYDRIVENBYPOPULATIONSIZE


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MEMBERSHIP


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MEMBERSHIPBYCOUNTRYANDSTATE


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MEMBERSHIPBYSTATEANDPOPULATION


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SURVEYRESPONSERATES


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SURVEYRESPONSERATESBYSTATES


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SURVEYRESPONSERATESBYSURVEYSUBJECTAREA


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SURVEYRESPONSERATESBYDEMOGRAPHICFACTORS


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DEMOGRAPHICS

TRUEORFALSE:AIRSMEMBERSARECONCENTRATEDMOST

HEAVILYINCOMMUNITIESWITHVERYLARGE

POPULATIONS


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DEMOGRAPHICS


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POPULATION&AGINGDEMOGRAPHICSINUS&CANADA


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AIRSMEMBERANDUSCOUNTYDEMOGRAPHICS


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ORGANIZATIONS

TRUEORFALSE:ALLAIRSMEMBERSARENON-GOVERNMENT

(NOT-FOR-PROFIT)ORGANIZATIONS


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ORGANIZATIONS


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ORGANIZATIONALANALYSIS-FOURAXISFRAMEWORK


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ORGANIZATIONSBYSECTORANDSERVICEDOMAIN


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ORGANIZATIONS-SERVICEDOMAINANDSTANDALONESTATUS


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WORKFORCE

TRUEORFALSE:GENERALLY,PEOPLEWORKINGATAIRSMEMBER

ORGANIZATIONSHAVEBEENWORKINGINTHE

PROFESSIONFORAVERYLONGTIME


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WORKFORCE


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WORKFORCESIZE,EDUCATION,ANDSERVICE


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WORKFORCE-RELATIONSHIPTOBUDGETSIZE


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INFORMATIONTECHNOLOGYINFRASTRUCTURE

TRUEORFALSE:THETECHNOLOGYPICTUREISPRETTYSIMPLE;

WECANSUMMARIZEITEASILYINABOUTTEN

SECONDS.


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INFORMATIONTECHNOLOGYINFRASTRUCTURE


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INFRASTRUCTUREREPLACEMENTPLANS


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TECHNOLOGYVENDORPROFILE


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BUDGET

TRUEORFALSE:EVERYBODYTOOKAMAJORBUDGETHITDURING

THESURVEYPERIOD.


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BUDGET


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BUDGETRANGESANDTIERS


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BUDGETCHANGES


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FUNDING

TRUEORFALSE:THEREAREONLYONEORTWOMAJORFUNDING

SOURCESFORAIRSMEMBERS;THERESTARE

PRETTYMINOR.


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FUNDING


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FUNDINGSOURCES


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ESTIMATEDFUNDINGCHANGES


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I&ROPERATIONS

TRUEORFALSE:MOSTAIRSMEMBERSERVICEOFFERINGSARE

FOCUSEDONTHEELDERLYANDDISABLEDORON

2-1-1PROGRAMS.


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I&ROPERATIONS


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COMPREHENSIVEVS.SPECIALIZEDSERVICES


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SERVICECONFIGURATIONS


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SERVICESINDISASTERS


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CONTACTVOLUMESANDCHANNELS

TRUEORFALSE:THETELEPHONEISTHEPREDOMINANTCHANNEL

OFACCESSTOAIRSMEMBERORGANIZATIONS


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CONTACTVOLUMESANDCHANNELS


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2008CONTACTVOLUMES


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CONTACTVOLUMECHANGES


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CONTACTANALYSIS-SERVICEDOMAIN


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CONTACTANALYSIS-SERVICECONFIGURATIONS


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CONTACTCHANNELANALYSIS


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CONTACTCHANNELANALYSIS


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CLIENTNEEDS

TRUEORFALSE:THEPUBLICSNEEDFORHELPHASREMAINEDAT

CONSTANTLEVELSOVERTHEPASTFEWYEARS.


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CLIENTNEEDS


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CLIENTNEEDANALYSIS


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CHANGESINCLIENTNEEDS


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PERCEPTIONSOFCOMMUNITYUNDERSTANDING

TRUEORFALSE:THEPUBLICHASAPRETTYGOOD

UNDERSTANDINGOFWHATWEDOANDWHO

WEHELP.


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PERCEPTIONS OF COMMUNITY UNDERSTANDING


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PERCEPTIONS OF COMMUNITY UNDERSTANDING


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COMMUNITY DEVELOPMENTS/POLICY INITIATIVES


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COMMUNITYDEVELOPMENTS/POLICYINITIATIVES

TRUEORFALSE:WEHAVEALOTOFIDEASABOUTTHEKINDSOFINITIATIVESTHATWOULDHELPOUR

COMMUNITIESANDOURI&RAGENCIES.

COMMUNITY DEVELOPMENTS/POLICY INITIATIVES


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COMMUNITYDEVELOPMENTS/POLICYINITIATIVES

POSSIBLE POLICY INITIATIVES


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POSSIBLEPOLICYINITIATIVES

FINDINGS AND IMPLICATIONS


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FINDINGSANDIMPLICATIONS

AIRS MEMBERS OPERATE A SIGNIFICANT ENTERPRISE


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AIRSMEMBERSOPERATEASIGNIFICANTENTERPRISE

I&R DIVERSITY NEEDS TO BE RECONCILED


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I&RDIVERSITYNEEDSTOBERECONCILED

WITHI&RIDENTITY

Other&Popula-ons

COMMUNITY UNDERSTANDING OF I&R NEEDS


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COMMUNITYUNDERSTANDINGOFI&RNEEDS

IMPROVEMENT

AIRS MEMBERS POSSESS A VALUABLE RESOURCE


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AIRSMEMBERSPOSSESSAVALUABLERESOURCE

THE TELEPHONE REMAINS AT CENTER STAGE


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THETELEPHONEREMAINSATCENTERSTAGE

USING THE AIRS RESEARCH ATLAS IN PDF FORMAT


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USINGTHEAIRSRESEARCHATLASINPDFFORMAT

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AIRS Research Atlas Presentation

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