Presented to:

By:

Date:

Federal AviationAdministrationAirworthiness

Human FactorsR1

Lack of Assertiveness

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Federal AviationAdministration

Lack of Assertiveness

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Federal AviationAdministration

Objective

• Explain “Lack of Assertiveness”

• Increase awareness of “Lack of Assertiveness”

• Give tips how you can be more assertive

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Federal AviationAdministration

Lack of Assertiveness

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Federal AviationAdministration

Lack of Assertiveness

• Speak up and be assertive.

• AMT’s have valuable

information

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Federal AviationAdministration

Lack of Assertiveness

• Assertiveness vs. aggression

• How to assert oneself

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Federal AviationAdministration

Lack of Assertiveness

• Being assertive requires effective communicating skills.

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Federal AviationAdministration

Lack of Assertiveness

• Effective communication takes practice.

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Federal AviationAdministration

Lack of Assertiveness

• Confront the issues not the individual.

• Imagine assertiveness as the middle

ground between aggression and

passivity.

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Federal AviationAdministration

Lack of Assertiveness

• You have a right to be assertive and say “No”!

• You have the right to speak up and ask for

clarification if instructions or procedures are ambiguous.

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Federal AviationAdministration

Lack of Assertiveness

• Have the conviction to state your case.

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Federal AviationAdministration

Lack of Assertiveness

• Our profession demands precise execution.

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Federal AviationAdministration

Lack of Assertiveness

• Two behavioral styles

- Relationship

- Task

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Federal AviationAdministration

Lack of Assertiveness

• A person who is high relationshiporientated and low task orientated isconsidered to have a _________ styleof behavior.

• A person who is high task orientatedand low relationship oriented isconsidered to have an ________ styleof behavior.

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Federal AviationAdministration

Lack of Assertiveness

• A person who is low in both task and

relationship orientation is considered to

have a ________ style of behavior.

• The person who is both high in relationship

and task orientation is considered to be an

________ style of behavior.

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Federal AviationAdministration

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AggressivePassive

Assertive

Perfo

rman

ce

Assertiveness

AngerOffense

AcquiesceCompromise

OthersRights

YourRights

Both Party’s RightsTeam WorkSynergy

High

Low

Federal AviationAdministration

Lack of Assertiveness

• There are strategies to offset

effects of Lack of Assertiveness

• Get people to listen

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Federal AviationAdministration

Lack of Assertiveness

Give consequences:

If we continue….this will be the result….

Give solutions:

We could…you may want to try…I’d like to….

Solicit feedback:

What do you think?

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Federal AviationAdministration

Lack of Assertiveness

• Do not compromise your standards .

• Remember to deal with one issue at a

time and do not embellish or exaggerate.

• Stick to the facts and stay in control.

• Follow and Comply with procedures

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Federal AviationAdministration

Lack of Assertiveness

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Federal AviationAdministration

Lack of Assertiveness

• Failure to Follow Procedures- FFP– Some FFP’s go undetected!– Some FFP’s get caught!!

– Some FFPs cause injuries!!!

– Some FFP’s kill innocent people!!!!

• Like the ODDS? Like the RISK?

Be Assertive

FOLLOW PROCEDURES!!

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Federal AviationAdministration

Conclusion

• Questions or Comments?• www.faasafety.gov• General Aviation Award Program• AMT Award Program• WINGS Program• Give us your Feedback.

– http://www.faa.gov/about/office_org/headquarters_offices/avs/stakeholder_feedback/afs/field/sf_faasteam/

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