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A STUDY ON PASSENGER SATISFACTION TOWARDS MINIBUS

SERVICE WITH SPECIAL REFRENCE TO SANKARI TOWN

INTRODUCTION

Transport may be defined as a service of facility, which creates utilities,

time or place, through the physical transfer of goods and persons from one

place to another. The need for the conyence of goods arises from the fact that

they are often produced in one region and desired in another.

The Transportation of persons arises from the need of individuals to go

from one place to another to satisfy some needs connected with business, social,

cultural or recreational interests. Transport is the vital factor in the advancement

of civilization and economic development. It is the life blood of commerce of

the state TamilNadu.1

In India rural development is considered as the real development. India is

an agriculture country and most of the people are living in rural areas. Due to

the increased cost of running a concern in urban areas and some of the

entrepreneurs set-up their establishments in rural areas. So, the cheapter

transport is essential.

1 Donald Bower Sox and Others, Transport Management, Macmillan, NewYork, 1981, p.256.

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There has been a number of conveyance and transport facilities in use for

along time. For example bullock carts, horse carts, cycle-rickshaws, auto

rickshaws and auto, etc. Recently new mode of transport namely minibus has

been introduced in Tamilnadu in the year 1998. In the present study a genuine

attempt has been made to ascertain the level of awareness and utilization of

mini bus in Sankari and also to identify the factors influencing the satisfaction

of the passengers.

RURAL DEVELOPMENT

One of the factors influencing rural development is transport. In India

most of the villages do not have proper infrastructure like road facilities. In

such a situation, there is a slackness in the rural development. Those areas are

treated as isolated areas. The bus operators have ignored these areas due to the

bad condition of the roads. In case if buses are to be operated, they could not

expect the full occupancy of passengers. In addition they have to full a lot of

other problems. Hence they hesitate to run the buses in those areas. Moreover

they have to invest a huge sum of money in procuring buses but their return on

investment would be inadequate. This has been the main reason for bus operator

not to run the buses to villages. In recent times, the Govt. at the State as well as

but the center including the local authority are concentrating more on the rural

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development. They allocate more funds for the provision of basic infrastructural

facilities like roads, streetlights, drinking water, etc the Govt. have also taken

steps to motivate the entrepreneurs to setup their business units in the rural

areas by allowing them to enjoy taxation benefits also in addition to so many

other facilities including better roads.

This has induced many entrepreneurs to setup their industries in rural

areas. As a result there has been a rapid development in rural areas. Further, the

road condition of the rural areas have been improved. Also the migration of

people from Rural areas to Urban areas has been checked to a considerable

extend. However, the rural residents have to depend on urban areas for many a

thing. It has increased the movement of more people from rural areas to urban

areas and convenient transport facilities.

In this context, the government has initiated steps to introduce minibus

operation in Tamil Nadu. The investment required for minibus operators is

comparatively lesser than that for a mega bus operator.

PASSENGER SATISFACTION

Satisfaction is a person feelings of pleasure or disappointment resulting

from comparing a comparing a perceived performance in relation to his or her

expectations.

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Satisfaction is a function of perceived performance and expectations. The

performance falls short of expectations, the passenger is satisfied. If the

performance exceeds expenditure the passenger is highly satisfied.

OBJECTIVES OF THE STUDY

1. The main objective of the study is to analyse the passenger satisfaction.

2. To identify the factors influence the passengers to concerning minibus

services.

3. To find the specific reason behind choosing minibus travel.

4. To identify the difficulties faced by the passenger at the time of traveling

in minibus.

5. To present a suitable suggestions for improvement of the performance of

minibus service.

SCOPE OF THE STUDY

The study has been undertaken to analyse the customer utilization of

minibuses, whether one likes them or not, Minibuses has become an integral

part of the public transport system today.

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They come in handy particularly for those who reside in the suburbs

because the transport requirements of the residents here have not been

adequately addressed by the state run transport system.

SIGNIFICANCE OF THE STUDY

The importance of the transportation is highly recognized in Urban, Rural

areas. Huge volume of people comes to cities to make use of their daily work

with the help of transportation. In city, public transportation, minibuses, private

buses, play an important role in transporting Urban India. Minibuses are small

motorized eight wheeled transport vehicles which run on a motorcycle run all

over India to wrap the needs of transportation of passengers. Buses have been

modified to carry minimum passengers and are called minibus. Small, medium

and High family peoples find this version more economical since the face is

comparatively cheap. For this purpose, the researcher wants to analyse the

passengers utilization and their level of satisfaction with minibus services.

STATEMENT OF THE PROBLEM

The utilization of minibus is increasing day-by-day. However since there

are other cheaper modes of transport like share auto, etc, the level of utilization

of minibus facilities is still to be improved. In this context, it si appropriate to

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identify the factors influencing the utilization of minibus and also satisfaction of

passengers. Moreover, the minibus passengers suffer from a lot of problems

connected with the route, timing passengers, etc.

PROBLEMS FACED BY MINIBUS PASSENGERS

1. Disturbances from co-passengers

2. Over speed

3. Over load

4. Accident

5. Violation of traffic rules inside town

6. Poor treatment from the drivers and conductors

7. High volume of sound in the audio and video systems.

RESEARCH METHODOLOGY

AREA OF STUDY

The area of the study is Sankari town.

SAMPLE SIZE

The size of the samples selected for the study is 200 passengers of

Sankari town. They are selected by simple random sampling method.

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SOURCE OF DATA

The nature of the study involves both primary and secondary data. For

the primary data, the researcher developed a detailed interview schedule after

consulting the subject expects, marketing specialist and specialist in minibus

services, drivers and owners. First pre-testing was conducted to test the validity

of the schedule. After inclusion of necessary changes in the schedule, a fresh

schedule was used under survey method to acquire the information from the

passengers.

TOOLS OF ANALYSIS

Mean value, Standard Deviation, Range, Chi-square test and Hendry

Garret Ranking were used to analyse the data collected from the sample

respondents.

LIMITATIONS OF THE STUDY

This study is applicable to Sankari town

1. The survey was conducted only is sankari town. Hence the results arrived

from the study may not be extended to the other part of the town.

2. The same passengers opinion way vary at different time because of their

psychological instincts

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3. Due to economic constraints, the sample size is limitated 200 samples only.

4. Services may vary from one bus to another.

5. Only passengers viewpoints have been studied but the view points of mini

bus operators and workers have not been studied.

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CHAPTER III

INTRODUCTION

Transport is the life blood of modern civilization and it constitutes an

important item of infrastructure for the economic growth and the overall

prosperity of the nation. Indeed, industry and transport are the two pillars of

progress and they are complementary to each other. An extensive distribution of

goods through well organized transport system not only satisfies the users of

transport but creates demand and there by stimulates production and growth.

Transport also plays a crucial role in transforming the entire world into one

organized unit by being the de-facto parameters of social, political, economical

and commercial progress. It carries men, mind, and matters to the people across

nations overlooking all physical boundary lines.

The normal modes of transport services are roadways, airways, railways,

and waterways. Among these road transport plays a significant role of being

easily accessible, readily available, economical and viable to all sections of

people and above all, a vital feeder service to railways, airways and waterways.

Road transport service means carrying passengers or goods or both by roads by

motor vehicles like lorries, buses, minibuses, van and autorickshaws of these

the major means of transport used by passengers for traveling from one place to

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another is bus transport. It helps both rural and urban people to move to the

desitnations at a cheaper cost and is an easily available mode, especially at

ones disposal, at ones door-step.

Infrastructural facilities viz., power, transport and communication

networks, etc are essential inputs for any countrys economic development. Out

of these, transport facility is one of the key indicators required for economic

development because there is hardly any activity which is not influenced by

transport services. It is also a well-known fact that the socio-economic activity

and transportation systems assumes a significant position in the regional

development of any state. Roads and road transport are important constituents

of any transport system. A well-developed cheap and efficient network of

transportation system leads to speedly movement of human beings and material

and connects rural people living in the remote areas with the mainstream of

socio-economic activities. Hence, the functioning of any state largely depends

upon the road transport.

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MINI BUS SCHEME

The transport services provided by the Tamil Nadu State Government to

the public is increasing day by day. More than 18,000 2 buses are operated

throughout the state. These facilities are available in rural, semi-urban and

urban areas. Apart from this public transport system, recognizing the need to

provide transport system, recognizing the need to provide public transport

facilities to the people of unserved or inadequately served, semi-urban and rural

areas, the Government introduced the Mini bus services scheme Government

modified this scheme in 1999 enabling operations of minibuses in the rural

areas for a total distance of 20 kms, with an overlapping distance of 4 kms on

the served sectors. This modified scheme has been challenged before the court

of law and government is taking appropriate steps to have the matter sorted out.

Presently 3959 mini buses are playing in Tamil Nadu. The Government is also

exploring the possibility of bringing out a New Mini Bus Policy by

formulating a State-Wide comprehensive area scheme.

MINI BUS OPERATION IN TAMILNADU:

Buses are operated throughout Tamil Nadu for the convenience of the rural

people. Unlike the regular town buses, mini buses reach the interior areas of the

2Www.transport.tn.co.in

3.www.google.com

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http://www.transport.tn.co.in/http://www.transport.tn.co.in/http://www.transport.tn.co.in/


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town and naturally people are willing to avail themselves of the facility more

often. However, the operation of the minibuses needs to be properly organized.

At present they are run according to the whims and fancies of the drivers and

the conductors.

They stop the buses at road side tea-shops and go for tea without

bothering about the passengers. Even at regular bus stops, the conductors wait

for a long time without adhering to the scheduled to scheduled time. This

invariably ends in a wordy duel between the passengers and the bus crew and

also between the other bus crews.

MINI BUSES OPERATION IN SANKARI TALUK

Mini bus scheme is very popular among the rural mass. The total number

of seats available is 26. During the inception stage the colour of the minibus

was Yellow and Red. But now the colour is changed as green. The minibus

operators are allowed to operate minibuses in the rural areas for a total distance

of 26 kilometers. Out of 26 k.m. the minibuses should cover 18 km in unserved

areas and 8km in the approved route. In Sankari these are 7 mini buses.

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CHAPTER IV

ANALYSIS AND INTERPRETATION

I. LEVEL OF SATISFACTION

In this chapter, the data collected from the primary sources have been

analysed and interpreted.

For the purpose of the analysis, variables are classified into two

important Stratia viz., dependent variables and independent variables.

The independent variables used in this study are age, sex, educational

status, occupation, and income of the respondents. Size of the family and

awareness of the sample respondents.

The following are the dependent variables used in this study are stopping

points, seating arrangement, accessibility, carriage of goods, time of travel,

availability of minibus and fare.

The following statistical tools were used for analysis of the above stated

demographic variables.

1. Mean Value

2. Standard Deviation

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3. Range

4. Chi-square Test

5. Hendy Garret Ranking

AGE OF THE RESPONDENTS

Age is one of the stages or phases in the life time measured in terms of

years, when the age increases, the experience of the individual also increases.

The increased experience enables an individual to be more discriminating in

his/her choice. Hence age plays an important role in taking a clever decision on

important accessions. For the purpose of this study, age has been studies under

three heads viz., Young (below 25 years), middle (25-40 years) and old age

(above 40 years).

Table 4.1

AGE AND THEIR LEVEL OF SATISFACTION

S.

No.

Age No. of Respondents Mean Range S.D.

Min Max

1 Less than 25 Years 103 15.83

5

8 27 3.678

2 25 40 Years 65 17.53

8

9 23 3.316

3 Above 40 Years 32 19.50

0

15 25 2.540

Total 200

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The above table shows that the age and level of satisfaction of the usage

of minibus by young aged respondents below 25 years ranges between the

minimum of 8.0 and the maximum of 27.0 with an average of 15.835. The level

of satisfaction of middle aged (25-40 years) respondents ranges between the

minimum of .0 and the maximum of 23.0 with an average of 17.538. The level

of satisfaction of above 40 years (old aged) respondents ranges between the

minimum of 15.0 and the maximum of 25.0 with an average of 19.500. Thus

table gives the result that the respondents of above 10 years (old aged) have the

maximum satisfaction than the other respondents in using the mini bus services.

In order to verify the result shown in the table 4.1. a two way table was

prepared.

Table 4.2


(Two-way table)

S.

No

Age Level of Satisfaction Total

Low Medium High

1 Less than 25 years 46

(72.7)

29

(48.3)

26

(35.1)

103

2 25 40 years 16

(24.2)

21

(35.0)

28

(37.8)

68

3 Above 40 years 2

(3.0)

10

(16.7)

20

(27.0)

32

Total 66 60 74 200

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The above table shows that the age and level of satisfaction of minibus

by the respondents. In the case of high level of satisfaction 35% of respondents

belonging to less than 25 years have been satisfied to the maximum and the

least 27.0% by the respondents with by above 40 years.

In the case of medium level of satisfaction 48.3% of the respondents with

25-40 years have been satisfied, the highest and 16.7% is the least by the

respondents with above 40 years. In the case of low level satisfaction of 72.7%

of the respondents with less than 25 years have been satisfied to the maximum

and the least is 3.0% by the respondents with above 40 years. Thus the table

reveals that the respondents with less than 25 years have been satisfied in using

the minibus to the maximum level among other respondents. To verify the

result shown by table 4.2, a chi-square test was applied. The following table

shows this:

Table 4.3


(Chi-square Test)

Factor Calculated 2

value

Table value D.F. Remarks

Age 24.468 13.28 4 Significant at 5% level

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It could be seen from the above table no 4.3 that the calculated chi-square

value is greater than the table value and the result is significant at 5% level.

Hence the hypothesis, Age of the respondents and their level of satisfaction of

minibus holds good. From this, it can be inferred that there is significant

relationship between the age of respondents and their level of satisfaction of

mini bus service.

GENDER OF THE RESPONDENTS

Gender is a physical identity. Gender means either of the two main

groups, viz., male or female into which living things are placed according to

their reproductive functions. It plays a vital role in any decision making

process. Hence gender is considered as an important factor while measuring

respondents satisfaction in the usage of mini bus.

An attempt is made to analyse the involvement of gender of respondents

and their level of satisfaction towards the facilities provided by the minibus. For

the purpose of this study, the gender has been studies under these heads viz,

male and female. The following table shows distribution of respondents

according to gender.

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Table 4.4

GENDER AND THEIR LEVEL OF SATISFACTION

S.No.

Age No. of Respondents Mean Range S.D.Min Max

1 Male 110 16.81

8

8 27 3.710

2 Female 90 17.16

6

9 27 3.573

Total 200

The above table shows that the level of satisfaction of the male

respondents using the minibus ranges between the minimum of 8.0 and the

maximum of 27.0 with an average of 16.818. The level of satisfaction of female

respondents ranges between the minimum of 9.0 and the maximum of 27.0 with

an average of 17.166. Thus the table gives the result that the male respondents

have maximum satisfaction that the male respondents in using mini bus. To

verify the result shown by table 4.4 a two way table was prepared.

Table 4.5


(Two-way table)

S.

No

Gender Level of Satisfaction TotalLow Medium High

1 Male 39

(59.1)

31

(51.7)

40

(54.1)

110

2 Female 27 29 34 90

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(40.9) (48.3) (45.9)

Total 66 60 74 200

The above table shows the gender level of satisfaction of the respondents

in using minibus services. In the case of high level of satisfaction, 54% male

respondents have been satisfied to the highest and the least 45.9% by female

respondents. In the case of medium level of satisfaction, 51.7% of male

respondents have been satisfied to the highest and 48.3% is the least by female

respondents. In the case of low level of satisfaction, the male respondents have

been satisfied to the highest 59.1% and the female respondents are the least by

40.9%. Thus the table shows the result that the male respondents have used the

minibus more than the male respondents. In order to verify the result shown by

table 4.5 a chi-square test was applied the following table shows this.

Table 4.6


(Chi-square Test)

Factor Calculated 2

value

Table

value

D.F. Remarks

Gender .742 5.99 2 Not Significant at 5% level

It could be seen from the above table that the calculated chi-square value

is less than the table value and the result is not significant at 5% level. Hence

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the hypothesis, Gender of the respondents and their level of satisfaction of

minibus holds no good. From this, it can be inferred that there is no significant

relationship between Gender of respondents and their level of satisfaction of

minibus.

MARITAL STATUS OF THE RESPONDENTS

Marriage is a turning point in any individuals life, the life partner brings

cheer, wealth, and adds to the prestige. After marriage, the spouse influences on

many occasions relating to the final decision of the couple.

An attempt is made to analyse the relationship between the marital status

of the respondents and their level of satisfaction. For this purpose, the

respondents have been classified into 2 groups to their marital status, viz.,

married, single.

Table 4.7

MARITAL STATUS AND THEIR LEVEL OF SATISFACTION

S.

No.

Marital Status No. of Respondents Mean Range S.D.

Min Max

1 Married 88 9 25 17.625

3.690

2 Single 112 8 27 16.46

4

3.541

Total 200

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The above table shows that the level of satisfaction of the usage of

minibus by married respondents ranges between the minimum of 9.0 and the

maximum of 25.0 with an average of 17.625. The level of satisfaction of single


an average 16.464. Thus table gives the result that the married respondents have

the maximum satisfaction that the other respondents in using the minibus. To

verify the result shown by table 4.7 a two way table was prepared.

Table 4.8


(Two-way table)

S.

No

Marital Status Level of Satisfaction Total

Low Medium High

1 Married 22

(33.3)

25

(41.7)

41

(55.4)

88

2 Single 44

(66.7)

35

(58.3)

33

(44.6)

112

Total 66 60 74 200

The above table shows that marital status and the level of satisfaction of

the usage of minibus. In the case of high level satisfaction 55.4% married

respondents have been satisfied to the highest and the least 44.6% by single

respondents. In the case of medium level of satisfaction, 58.3% respondents

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single have been satisfied to the highest and the least 41.7% by married

respondents. In the case of low level of satisfaction single respondents have

been satisfied to the highest 66.7% and the least 33.3% by married respondents.

Thus the table reveals that the single respondents have been satisfied in using

the minibus to the maximum level among other respondents. In order to verify

the result shown by the above table a chi-square test was applied to the

following table shown this:

Table 4.9


(Chi-square Test)

Factor Calculated

2 value

Table

value

D.F. Remarks

Marital Status 7.087 5.99 2 Significant at 5% Level

It could be observed from the above table that the calculated chi-square

value is less than the table value and the result is not significant at 5% level.

Hence the hypothesis, Marital Status of the respondents and their level of

satisfaction of minibus does not hold good. From this, it can be inferred that

there is no significant relationship between the marital status of respondents and

their level of satisfaction.

EDUCATIONAL STATUS OF THE RESPONDENTS

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Education plays a crucial role in sharpening the personality and wisdom

of an individual. Educational qualification is an important influencing factor of

humanbeings to make wise decision. It gives the knowledge, skill and analyzing

capacity. An attempt has been made to analyse to educational qualification of

the respondents. For this purpose, the respondents have been classified into four

categories such as, illiterate, school-level, graduate, post graduate. The

following table shows the distribution of respondents according to the

educational status of the respondents.

Table 4.10

EDUCATIONAL LEVEL AND THEIR LEVEL OF SATISFACTION

S.

No.

Educational Level No. of Respondents Mean Range S.D.

Min Max

1 Illiterate 30 9 21 16.56

6

3.820

2 School level 51 11 23 16.98

0

3.056

3 Graduate 64 8 23 16.18

7

3.255

4 Post Graduate 55 9 27 18.10

9

4.236

Total 200

From the above table it shows that the level of satisfaction of the usage of

minibus by illiterate respondents ranges between the minimum of 9.0 and

maximum of 21.0 with an average of 16.566. The level of satisfaction of school

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level respondents ranges between the minimum of 11.0 and the maximum of

23.0 with an average of 16.980. The level of satisfaction of graduate


an average of 16.187. The level of satisfaction of post graduate respondents

ranges between the minimum of 9.0 and the maximum of 27.0 with an average

of 18.109. Thus the table reveals that the respondents at the post graduate level

respondents have maximum satisfaction in using the mini bus and among other

respondents. To verify the result shown by the above table, a two way table was

prepared. The following table shows this:

Table 4.11

EDUCATIONAL STATUS AND THEIR LEVEL OF SATISFACTION

(Two-way table)

S.

No

Educational Level Level of Satisfaction Total

Low Medium High

1 Illiterate 11

(16.7)

5

(8.3)

14

(18.9)

30

2 School Level 17

(25.7)

17

(28.3)

17

(23.0)

51

3 Graduate 25(37.9)

22(36.7)

17(23.0)

64

4 Post Graduate 13

(19.7)

16

(26.7)

26

(35.1)

55

Total 66 60 74 200

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The above table shows that the educational status and their level of

satisfaction of respondents of using minibus. In the case of high level of

satisfaction 35.1% respondents with postgraduate have been satisfied to the

highest and the least 18.9% by Graduate respondents. In the case of medium

level of satisfaction 36.7% of respondents with graduate level of education have

been satisfied to the highest and the least 8.3% by illiterate respondents. In the

case of low level of satisfaction, 37.9% post graduate level of education have

been satisfied to the highest level of education and the least 16.7% by illiterate

respondents. Thus the table reveals that Graduate respondents have maximum

level of satisfaction among the other respondents.

To verify the result a chi-square test has been applied. The following

table shows this:

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Table 4.12

EDUCATIONAL STATUS AND THEIR LEVEL OF SATISFACTION

(Chi-square Test)

Factor Calculated

2 value

Table

value

D.F. Remarks

Educational Status 9.084 12.59 6 Not Significant


is less than the table value and the result is non significant. Hence the

hypothesis Educational Status of the respondents and their level of satisfaction

of minibus does not hold good. From this, it can be inferred that there is no

significant relationship between the educational status of the respondents and

their level of satisfaction of minibus.

OCCUPATIONAL STATUS OF THE RESPONDENTS

Occupation is a status symbol as well as a basic financial support for

humans, in the society. An individual is respected based in the employment.

Hence the occupation plays on crucial role in the society for very many

occasions.

Occupation refers to any job or means through which a person earns a

living. Occupation of a person sometimes denotes his/her status or position. For

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this purpose, the respondents have been classified into Agriculturist,

Businessman, Student, Govt. Employee, Private Employee. The following table

shows the distribution of respondents based on occupation.

Table 4.13

OCCUPATIONAL STATUS AND THEIR LEVEL OF SATISFACTION

S.

No.

Occupational Status No. of Respondents Mean Range S.D.

Min Max

1 Agriculturist 30 17.43

3

8 23 3.420

2 Businessman 28 17.34

6

9 23 4.032

3 Student 65 15.93

8

10 27 3.561

4 Govt. Employee 23 17.95

6

10 23 3.404

5 Private Employee 54 17.29

6

9 25 3.600

Total 200


minibus by Agriculturist ranges between the minimum of 8.0 and the maximum

of 23.0 with an average of 17.433. The level of satisfaction of Businessman


an average of 17.346. The level of satisfaction of student respondents ranges

between minimum 10.0 and the maximum of 27.0 with an average of 15.938.

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The level of satisfaction of employed in Government respondents ranges

between the minimum of 10.0 and the maximum of 23.0 with an average of

17.956. The level of satisfaction of respondents employed in private ranges

between the minimum 9.0 and the maximum of 25.0 with an average of 17.296.

Thus the table reveals that the employed in government respondents have been

satisfied to the maximum than the other respondents in using minibus.

In order to vary the result shown by the above table, a two way table was

prepared. The following table shows this:

Table 4.14

OCCUPATION AND THEIR LEVEL OF SATISFACTION

(Two-way table)

S.

No

Occupation Level of Satisfaction Total

Low Medium High

1 Agriculturist 7

(10.6)

10

(16.7)

13

(17.6)

30

2 Businessman 8

(12.1)

5

(8.3)

15

(20.3)

28

3 Student 30

(45.5)

18

(30.0)

17

(23.0)

65

4 Govt. Employee 4

(6.1)

10

(16.7)

9

(12.2)

23

5 Private Employee 17

(25.7)

17

(28.3)

20

(27.0)

54

Total 66 60 74 200

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The above table shows that the occupation and level of satisfaction of

respondents of using minibus. In the case of high level of satisfaction 27.0%

respondents employed in private have been satisfied to the highest and the least

12.1% by respondents employed in government. In the case of medium level of

satisfaction 30.0% student respondents have been satisfied to the highest and

the least 8.3% by Business man respondents. In the case of low level of

satisfaction, the 45.5% student respondents have been satisfied to the highest

and, the least 6.1% by respondents employed in Government. Thus the table

gives the result that the student respondents have been satisfied to the maximum

level among other respondents in using minibus. In order to verify the result

shown by the above table, a chi-square test was applied. The following table

shows this:

Table 4.15

OCCUPATION AND THEIR LEVEL OF SATISFACTION

(Chi-square Test)

Factor Calculated

2 value

Table

value

D.F. Remarks

Occupation 12.693 15.51 8 Non Significant


is less than the table value and the result is non significant at 5% level. Hence

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the hypothesis, Occupation of the respondents and their level of satisfaction of

minibus does not hold good. From this, it can be inferred that there is no

significant relationship between the occupation of respondents and their level of

satisfaction of minibus.

RESIDENTIAL STATUS OF THE RESPONDENTS

Permanent residency refers tot a persons permanent living place. An

attempt has been made to analyse the residential status of the respondents and

their level of satisfaction to use the minibus. Respondents have been classified

into three categories Urban, Sub-urban and Rural.

Table 4.16

RESIDENTIAL STATUS AND THEIR LEVEL OF SATISFACTION

S.No.

ResidentialStatus

No. of Respondents Mean Range S.D.Min Max

1 Rural 42 17.33

3

11 24 3.228

2 Sub-urban 55 17.83

6

10 23 3.408

3 Urban 103 16.36

8

8 27 3.839

Total 200


minibus by Urban respondents ranges between the minimum 8.0 and the

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maximum 27.0 with an average of 16.368. The level of satisfaction of sub-

urban respondent ranges between the minimum of 10.0 and the maximum of

23.0 with an average of 17.333. Thus the table gives the result that the urban

respondents have been satisfied to the maximum in using minibus that the other

respondents.

Table 4.17


(Two-way table)

S.

No

Residential Status Level of Satisfaction Total

Low Medium High

1 Rural 13

(19.7)

14

(23.3)

15

(20.3)

103

2 Sub-urban 11

(16.7)

20

(33.3)

24

(32.4)

55

3 Urban 42

(63.6)

26

(43.4)

35

(47.3)

42

Total 66 60 74 200

The above table shows that the level of satisfaction of the usage of mini

bus. In case of high level of satisfaction 47.3% A urban respondents have been

satisfied to the highest and the least 20.3 by rural respondents. In the case of

medium level of satisfaction. 43.4% of sub-urban respondents have been

satisfied to the highest and the least 23.3% by Rural respondents. In case of low

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level of satisfaction, the urban respondents have been satisfied to the highest

63.6% and the least 19.7% of rural respondents. Thus the table shows that the

urban respondents have been satisfied to the maximum level among other

respondents in using minibus.

Table 4.18


(Chi-square Test)

Factor Calculated2

value

Table

value

D.F. Remarks

Residential status 7.360 12.59 4 Non Significant


is less than the table and the result is non-significant at 5% level. Hence the

hypothesis, Residential status of minibus, does not hold good. From this, it

can be inferred that there is no significant relationship between the residential

status of respondents and their level of satisfaction of minibus.

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MONTHLY INCOME OF THE RESPONDENTS

Income means any money earned for having done any kind of work or

for rendering any kind of service.

Monthly income is an important part to service in the society to fulfill

ones essential needs. According to their monthly income, respondents are

classified into four groups such as those whose income is lessthan Rs.5000,

Rs.5000-Rs.10000 and above Rs.10000 and then no income. The following

table shows the distribution of respondents based on the monthly income.

Table 4.19

MONTHLY INCOME AND THEIR LEVEL OF SATISFACTION

S.

No.

Residential

Status

No. of Respondents Mean Range S.D.

Min Max

1 Less than Rs.5000 38 17.36

8

9 24 3.459

2 Rs.5000 Rs.10000 43 17.09

3

9 23 3.442

3 Above Rs.10000 53 17.64

1

9 23 3.497

4 No Income 66 16.13

6

8 27 3.902

Total 200

The above table shows that the level of satisfaction of the respondents

with usage of minibus by lessthan Rs.5000 ranges between the minimum of 9

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and the maximum of 24.0 with an average of 17.368. The level of satisfaction

of respondents with the monthly income Rs.5000 Rs.10000 ranges between

the minimum of 9.0 and the maximum of 23.0 with an average of 17.093. The

level of satisfaction of respondents with above Rs.1000 ranges between the

minimum of 9.0 and the maximum of 23.0 with an average of 17.641. The level

of satisfaction of respondents with no income ranges between the minimum of

8.0 and the maximum of 27.0 with an average of 16.136. Thus the table gives

the result that the respondents with above Rs.10000 income have been satisfied

to the maximum than the other respondents in using minibus. To verify the

result shown by the above table, a two way table was prepared.

Table 4.20


(Two-way table)

S.

No

Monthly Income Level of Satisfaction Total

Low Medium High

1 Less than Rs.5000 10

(15.2)

12

(20.0)

16

(21.6)

38

2 Rs.5000 Rs.10000 15

(22.7)

11

(18.3)

17

(23.0)

43

3 Above Rs.10000 13

(24.5)

16

(26.7)

24

(32.4)

53

4 No Income 28

(42.4)

21

(35.0)

17

(23.0)

60

Total 66 60 74 200

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The above table shows that the monthly income and level of satisfaction

of respondents of using minibus. In the case of high level satisfaction 32.4%

respondents with above Rs.10000 monthly income have been satisfied to the

highest and the least 21.0% by the respondents with less than Rs.5000 income.

In the case of medium level of satisfaction, 35.0% respondents with no

monthly income have been satisfied to the highest and the least 20.0% by the

respondents with the monthly income of less than Rs.5000. In case of low level

of satisfaction 42.4% of the respondents with no income have been satisfied to

the highest and the respondents with above Rs.10000 are the least with 19.7.

Thus the table gives the result that the respondents with no income per month

have been satisfied to the maximum level among other respondents in using

minibus. In order to verify the result shown by the above table, a chi-square test

is applied. The following table shows this:

Table 4.21


(Chi-square Test)

Factor Calculated

2 value

Table

value

D.F. Remarks

Monthly Income 7.454 12.59 6 Non Significant at 5%

Level

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hypothesis, Monthly Income of the respondents and their level of satisfaction

of minibus does not hold good. From this, it can be inferred that true is no

significant relationship between the monthly income of respondents and their

level of satisfaction of mini bus.

FAMILY MEMBERS OF THE RESPONDENTS

Family means group of persons who form a house hold under the head

including parents, children, etc. The number of family members play vital role

in preferring the dwelling units and while taking any important decision.

Family members have been classified into 3 categories viz., below 4, 4 to

5 and above 5. The following table shows the distribution of no. of family

members.

Table 4.19

NO. OF MEMBERS IN THE FAMILY AND THEIR LEVEL OF

SATISFACTION

S.

No.

Family members No. of Respondents Mean Range S.D.

Min Max

1 Below 4 63 16.71

4

9 27 3.824

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2 4 to 5 70 16.68

5

10 23 3.294

3 Above 5 67 17.52

2

8 25 3.807

Total 200


minibus by below 4 members in the family ranges between the minimum of 9.0

and the maximum of 27.0 with an average of 16.714. The level of satisfaction

of 4 to 5 members in the family ranges between the minimum of 10.0 and the

maximum of 23.0 with an average of 16.685. The level of satisfaction of above

5 members in a family ranges between the minimum of 8.0 and the maximum

of 25.0 with an average of 17.522. Thus table gives the result that respondents

with above 5 members in the family have been satisfied to the maximum in

using mini bus that the other respondents. To verify the result shown by the

above table, a two way table was prepared. The following table shows this:

Table 4.20


SATISFACTION

(Two-way table)

S.

No

Family

Members

Level of Satisfaction Total

Low Medium High

1 Below 4 23 18 22 63

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(34.8) (30.0) (29.7)

2 4 to 5 28

(42.5)

21

(35.0)

21

(28.4)

70

3 Above 5 15

(22.7)

21

(35.0)

31

(41.4)

67

Total 66 60 74 200

The above table shows that the no. of members in the family and their

level of satisfaction of respondents in using minibus. In the case of high level of

satisfaction 41.9% respondents with above 5 members have been satisfied to the

highest and least 28.4 by the respondents with 4 to 5 members. In the case of

medium level of satisfaction 35.0% of respondents with above 5 members and

4-5 members each have been satisfied to the highest and the least 30.0% by the

respondents with below 4 members. In the case of low level of satisfaction

42.5% of respondents with 4-5 members in the family have been satisfied to the

highest and the least 22.7% by the respondent with above 5 members in the

family. Thus the table shows the result that the respondents with 4-5 members

in the family have been satisfied to the maximum level among other

respondents in using minibus.

In order to verify the result, a chi-square test was applied.

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Table 4.21


SATISFACTION

(Chi-square Test)

Factor Calculated

2 value

Table

value

D.F. Remarks

No. of members in

the family

6.20 9.49 4 Non Significant at 5%

Level



the hypothesis, No. of members in the family of the respondents and their level

of satisfaction of mini bus does not hold good. From this, it can be inferred

that there is no significant relationship between the no. of members in the

family of respondents and their level of satisfaction of minibus.

PURPOSE OF PREFERRING THE MINIBUS

Based on the purpose of using minibus respondents has been classified

into three categories such as education, personal and then employment. The

distribution of respondent according to their purpose of usage is shown in table

4.22

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Table No:4.22

PURPOSE OF PREFERRING THE MINIBUS

S.No.

Purpose of preferring the minibus No. of respondents Percentage(%)

1 Education 71 35.5

2 Personal 79 39.5

3 Employment 50 25.0

Total 200 100

INTERPRETATION

From the above table it shows that 35.5% of respondents preferring the

minibus service for their purposes followed by personal, 35.5% of respondents

preferring the minibus for their education purposes, and the remaining 25.0% of

the respondents for the purpose of minibus employment. Thus the table gives

the result that majority of 39.5% respondents use of minibus for their personal

purposes.

REASON FOR USING THE MINIBUS

An attempt is made to analyse the relationship between respondents

expectation and their level of satisfaction. For this purpose the respondents have

been classified to three categories like to convenience, safety, frequency. The

distribution of respondents according to their reason for using minibus is shown

in table 4.23.

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Table No:4.23

REASON FOR USING THE MINIBUS

S.No.

Reason for using the minibus No. of respondents Percentage(%)

1 Convenience 67 33.5

2 Safety 58 29.0

3 Frequency 75 37.0

Total 200 100

INTERPRETATION

It is observed from the table 4.23 that 37.5% of respondents using the

minibus for the reason of frequency, 33.5% of respondents for the reason of

convenience, 29.0% of respondents using the minibus for the reason of safety.

Thus the table gives the result that majority 37.5% of the respondents use the

minibus for the reason of frequency.

TIME OF JOURNEY


journey and their level of satisfaction. For this purpose the respondents have

been classified to four categories like morning, evening, both and atnight. The

distribution of respondents according to their time of journey is shown in table

4.24.

Table No:4.24

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TIME OF JOURNEY

S.

No.

Time of Journey No. of respondents Percentage

(%)

1 Morning 49 24.52 Evening 30 15.0

3 Both 90 45.0

4 Atnight 31 15.5

Total 200 100

INTERPRETATION

The table no.4.24 shown that 45% of respondents travel both in the

morning and evening, 24.5% of the respondents traveling in the morning time,

15.5% of the respondents travel at Atnight, and 15% of the respondents travel in

the evening time. Thus, the table gives the result that majority 45% of the

respondents travel both morning and evening.

FREQUENCY OF USING MINIBUS

The customer may be regular or irregular to use the minibus. The

velocity of usage is an important learning in customer satisfaction. For this

purpose the respondents have been classified to three categories like very often,

occasional, rarely. The distribution of respondents according to their frequency

of using is shown in table 4.25.

Table No:4.25

FREQUENCY OF USING

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S.

No.

Frequency of Using No. of respondents Percentage

(%)

1 Very often 57 28.5

2 Occasional 53 26.5

3 Rarely 90 45.0Total 200 100

INTERPRETATION

From the above table it shows that 45% of the respondents frequency of

using the minibuses is Rarely, 28.5% of the respondents frequency of using is

very often, and remaining 26.5% of the respondents frequency of using

minibuses is Occasional. Thus the table gives the result that majority 45% of

the respondents frequency of using the minibuses is rarely.

AVERAGE DISTANCE TRAVELED PER DAY

Customer satisfaction is one of the important factors for the success of

any business. An attempt has been made to find out the travel distance traveled

by them as lessthan 10km, 10.5km, above 15km. The distribution of

respondents according to the distance of travel per day is shown in table 4.26.

Table No:4.26

AVERAGE DISTANCE TRAVELLED PER DAY

S.

No.

Travelled per

day

No. of respondents Percentage

(%)

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1 Less than 10km 73 36.5

2 10-15 km 57 28.5

3 Above 15 km 70 35.0

Total 200 100

INTERPRETATION

It is observed from the table 4.26 that 36.5% of respondents traveled per

day of distance is less than 10km, 35% of the respondents traveled per day

above 10 km, and the remaining 28.5% of respondents traveled between 10-15

km per day. Thus the table gives the result that majority 36.5% respondents

traveled a distance of lessthan 10 km per day.

AVERAGE EXPENDITURE PER MONTH

Customer satisfaction is one of the important factors for the success of

any business. An attempt has been made to find out the average expenditure per

month by them as upto Rs.100, Rs.101 to Rs.200, above Rs.200. The

distribution of respondents according to the distance of Average distance per

month 4.27

Table No:4.27

AVERAGE EXPENDITURE PER MONTH

S.

No.

Expenditure per month No. of respondents Percentage

(%)

1 Upto Rs.100 64 32.0

2 Rs.101 to Rs.200 54 27.0

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3 Above Rs.200 82 41.0

Total 200 100

INTERPRETATION

The above table no 4.27 shows that 41% of the respondents spent an

average expenditure per month, above Rs.200, 32% of the respondents upto

Rs.100 and the remaining 27% of the respondents spent an expenditure per

month Rs.101 to 200. Thus the table gives the result that 41% of the

respondents spent an average expenditure above Rs.200 per month.

OPINION ABOUT FARE

Customer opinion is an important factor for analyzing the decision

making. For this purpose the consumers may define their opinion about fare in

minibus as cheap, reasonable and high. The distribution of respondents

according to their opinion about fare is shown in table 4.28.

Table No:4.28

OPINION ABOUT FARE

S.

No.

Fare No. of respondents Percentage

(%)1 Cheap 39 19.5

2 Reasonabl

e

90 45.0

3 High 71 35.5

Total 200 100

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INTERPRETATION

It is observed from the above table that 45% of the respondents opined

that fare is reasonable followed by 35.5% of the respondents opined as high and

19.5% of the respondents opined as cheap. Thus the table gives the result that

majority of 45% of respondents opined about the fare as reasonable.

SEATING

The seating is vital component for passenger to travel in all the transport

systems. Naturally all the passengers want to travel with comfort and relaxation.

Seating also gives the rich appearance to vechicles to show their luxury. For

this purpose of respondents opinion have been classified into three categories

like convenient, narrowspace, and in adequate. The distribution of respondents

according to their satisfaction for seating arrangement of minibus is shown in

table 4.29.

Table No:4.29

SEATING

S.

No.

Seating No. of respondents Percentage

(%)

1 Convenient 74 37.0

2 Narrow Space 59 29.5

3 Inadequate 67 33.5

Total 200 100

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INTERPRETATION

From the above table it shows that 37% of respondents felt as the seating

arrangement is convenient, 33.5% of the respondents opined that seating

arrangement as inadequate, and the remaining 29.5% of the respondents felt that

seating arrangement as Narrowspace. Thus the table gives the result that

majority 37% of the respondents felt that seating arrangement as convenient.

BREAKDOWNS

A breakdown is the operational failure of a motor vechicle in such a way

that the vehicle cannot be operated. The passengers opinion about breakdowns

is categoried as high, low and rare. The distribution of respondents according to

their opinion of breakdowns of minibus is shown in table 4.30.

Table No:4.30

OPINION TOWARDS BREAKDOWNS

S.

No.

Breakdowns No. of respondents Percentage

(%)

1 High 62 31

2 Low 60 30

3 Rare 78 39Total 200 100

Source : Primary Data

It is observed from the above table that 39% of the respondents opined

that breakdowns of the minibus as rare, 31% of the respondents opined as high,

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and 30% of the respondents opined as low. Thus the table gives the result that

majority 39% of the respondents opined that the breakdown of the minibuses as

rare.

OPINION ABOUT ACCIDENTS

An accident is a specific, unexpected, unusual and unintended external

action which occurs in a particular time and place, with no apparent and

deliberate cause but with marked effects. It implies a generally negative

outcome which may have been avoided or prevented. In this consciousness it is

categorised as frequently, less frequently and rarely level on the respondents

opinion. The distribution of respondents according to their opinion about

accidents of minibus is shown in table 4.31.

Table No:4.31

OPINION TOWARDS ACCIDENTS

S.

No.

Opinion towards Accidents No. of respondents Percentage

(%)

1 Frequently 46 23.0

2 Less Frequently 63 31.5

3 Rarely 91 45.5Total 200 100

Source: Primary data

The above table shows that 45.5% of the respondents opined as the

accident were rare, 31.5% of the respondents opined that accident were less

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frequent, 23% of the respondents opined that accidents are frequent. Thus the

table gives the result that majority 45.5% of the respondents opined that

accidents are rare in minibus.

OPINION ABOUT AUDIO / VIDEO


Audio / Video and their level of satisfaction. For this purpose the respondents

have been classified two categories like necessary and not necessary. The

distribution of respondents according to their Audio / Video inside is shown in

table 4.32.

Table No:4.32

OPINION ABOUT AUDIO / VIDEO

S.

No.

Opinion about Audio / Video No. of respondents Percentage

(%)

1 Necessary 117 58.5

2 Not Necessary 83 41.5

Total 200 100

Source: Primary data

It is observed from the table 4.32 that 58.5% of the respondents opined

that Audio / Video inside is necessary, 41.5% of the respondents Audio / Video

inside was not necessary. Thus the table gives the result that majority 58.5% of

the respondents feel that audio/video is necessary inside the minibus.

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OPINION ABOUT OPERATIONS

Based on the purpose of using minibus respondents have been classified

into two categories such as regular, operate peak hours only. The distribution of

respondents according to their purpose of usage is shown in table 4.33.

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Table No:4.33

OPINION ABOUT OPERATIONS

S.No.

Reason for using the minibus No. of respondents Percentage(%)

1 Regular 118 58.5

2 Operate Peak hours only 82 41.5

Total 200 100

Source : Primary data

From the table it shows that 58.5% of the respondents opined that

operations are regular and 41.5% of the respondents opined that their operate

during peak hours only. Thus the table gives the result that majority 58.5% of

the respondents opined that their operations are regular.

OPERATION AT SCHEDULED HOURS

Based on the purpose of using minibus respondents has been classified

into three categories such as punctual, regular, not stick to their time. The

distribution of respondents according to their purpose of usage is shown in table

4.44.

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Table No:4.44

OPERATION AT SCHEDULED HOURS

S.No.

Operation at Scheduled hours No. of respondents Percentage(%)

1 Punctual 59 29.5

2 Regular 67 33.5

3 Not stick to their time 74 37.5

Total 200 100



that the minibuses are not stick to their time, 33.5% of the respondents opined

about their operation at scheduled hour as regular, 29.5% of the respondents

opined that the operation of minibus at scheduled hours was punctual. Opined

that the operation of minibus at scheduled hours are not stick to their time. Thus

the table gives the result that majority 37.5% of the respondents.

OPINION ABOUT OPERATIONS DURING HOLIDAYS

Passenger opinion is an important factor for analyzing the decision

making. For this purpose the passengers may define their opinion about

operation during holidays as regular, operate in peak hours and race. The

distribution of respondents according to their opinion about operations during

holidays is shown in table 4.45.

Table No:4.45

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OPINION ABOUT OPERATIONS DURING HOLIDAYS

S.

No.

Operations During Holidays No. of respondents Percentage

(%)

1 Regular 76 38.02 Operate in peak hours 57 28.5

3 Race 67 33.5

Total 200 100


The table no. 4.45 shows that majority of respondents 38% opined that

the operations during holidays is regular, 33.5% of the respondents opined as

race, 28.5% of the respondents opined about the operation during holidays was

that they operate in peakhours. Thus the table gives the result that majority 38%

of the respondents opined about the operation of minibus during holidays as

regular.

OPINION DIFFICULTY AT THE TIME OF JOURNEY


expectation and their level of satisfaction. For this purpose the respondents have

been classified to five categories like to Heavy rush, demand for seat, No

safety, Noise and Accidents. The distribution of respondents according to their

reason for at the time of journey is shown in table 4.46.

Table No:4.46

OPINION ABOUT DIFFICULTY AT THE TIME OF JOURNEY

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S.

No.

Difficulty at the time of journey No. of respondents Percentage

(%)

1 Heavy rush 26 13

2 Demand for seat 39 19.5

3 No safety 38 19.04 Noise 57 28.5

5 Accidents 29 14.5

Total 200 100


The table 4.46 shows that the majority 28.5% of the respondents feel

noisy at the time of journey, 19.5% of the respondents experienced that

difficulty to non-availability of seats. 19% of the respondents feel no safety in

their journey and 14.5% of the respondents felt the difficulty of accidents at the

time of journey, 13% of the respondents felt the difficulty of heavy rush. Thus

the table gives the result the majority 28.5% of the respondents felt the noisy at

the time of journey.

OPINION ABOUT DEVIATIONS OF ROUTE

In case of local festivals, the transport vehicles aim to pickup more

passengers at the place of congestion. In a public transport system the

deviations of route takes place a lot. It increases the passengers transport time

and affect their interest. To identify the passengers opinion about deviations of

route in case of minibus, it is categorized like very frequency, Frequency and

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Rarely. The distribution of respondents according to their opinion for route

deviations of minibus is shown in table 4.47.

Table No:4.47

OPINION ABOUT DEVIATIONS OF ROUTE

S.

No.

Deviations of Route No. of respondents Percentage

(%)

1 Very Frequently 40 20

2 Frequently 60 30

3 Rarely 100 50

Total 200 100Source : Primary data

It is observed from the above table 4.47 that 50% of the respondents

opined the deviation of route is rare, 30% of the respondents opined as

frequently, 20% of the respondents opined that the deviations of route is very

frequent. Thus the table gives the result that majority 50% of the respondents

opined that deviation of routes is rare.

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MAINTENANCE OF THE MINIBUS

Maintenance is a vital aspect of public transport system to enhance their

quality and capacity. Their opinion is categorized as good, poor and very poor.

The distribution of respondents according to their opinion about the

maintenance of minibus is shown in table 4.48.

Table No:4.48

OPINION ABOUT MAINTENANCE OF THE MINIBUS

S.

No.

Maintenance No. of respondents Percentage

(%)

1 Good 94 47.0

2 Poor 40 20.0

3 Very Poor 66 33.0

Total 200 100


It is clear from the above table 4.48 that 47% of the respondents opined

that the maintenance of the minibus is Good, 33% of the respondents opined as

very poor, 20% of the respondents opined as poor. Thus the table gives the

result that majority of 47% of the respondents opined that the maintenance of

minibus as good.

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PEAK HOUR TRAVELLING

A peak hour traveling is a part of the day during which traffic congestion

on roads and crowding on public transport is at the highest. Normally, this

happens twice a day. Once in the morning and other in the evening, the times

during when most people resume their work and return from their work. In this

case the respondents opinion is classified into high crowd, non-stopping, and

rarely. The distribution of respondents according to their opinion about the peak

hour traveling in the minibus is shown in table 4.49.

Table No:4.49

OPINION ABOUT PEAK HOUR TRAVELLING

S.

No.

Peak Hour No. of respondents Percentage

(%)

1 High Crowd 86 43.02 Non-Stop 37 18.5

3 Rarely 77 38.5

Total 200 100


It is observed from the above table 4.49 that 43% of the respondents

opined that peak hour traveling is high crowd, 38.5% of the respondents opined

as rarely that travel and 18.5% of the respondents opined that non-stop of the

minibus at the appropriate stop. Thus the table gives the result that majority

43% of the respondents opined that peak hour traveling is high crowd.

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FREQUENCY OF MINIBUS

All the passengers are in search of quick transport means to attend work.

For this, the frequency of minibus is imminent to transport the respondents to

their particular destination. For this purpose the respondents opinion have been

classified into excellent, good, moderate, bad and very bad. The distribution of

respondents according to their opinion of frequency of minibus is shown in

table 4.50.

Table No:4.50

OPINION ABOUT FREQUENCY OF MINIBUS

S.

No.

Frequency No. of respondents Percentage

(%)

1 Excellent 42 21

2 Good 57 28.5

3 Moderate 50 25.0

4 Bad 15 7.55 Very Bad 36 18.5

Total 200 100



frequecy of minibus is Good, 25% of the respondents opined as moderate, 21%

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of the respondents opined as excellent and the 18% of the respondents opined as

very bad, 7.5% of the respondents opined as Bad.

OPINION ABOUT NIGHT HOUR TRAVELLING

Now a days the public transport system provides the services during

night hours also. An attempt is made to find out their level of satisfaction during

night traveling in minibus. For this purpose the respondents have been

calssified into three categories less frequently, less crowd, non-availability. The

distribution of respondents according to their opinion of night hour traveling in

mini bus is shown in table 4.51.

Table No:4.51

OPINION ABOUT NIGHT HOUR TRAVELLING

S.

No.

Opinion No. of respondents Percentage

(%)

1 Less Frequency 58 27

2 Less Crowd 80 40

3 Non

Availability

66 33

Total 200 100


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The table 4.51 shows that the majority 40% of the respondents

opined that night hour traveling is less crowd, 33% of the respondents

opined as non-availability buses and 27% of the respondents opined that

as less frequency. Thus the table gives the result that majority 40% of the

respondents opined that peak hour traveling is less crowd.

OPINION ABOUT SAFETY

Safety in travel is an important aspect for selecting the mode of transport

means. An attempt is made to find out the safety level of minibuses. For this

purpose the respondents opinions have been classified into excellent, good,

moderate, bad, worst. The distribution of respondents according to their opinion

of minibuss show in table4.52.

Table No:4.52

OPINION ABOUT SAFETY

S.

No.

Safety No. of respondents Percentage

(%)

1 Excellent 37 18.5

2 Good 63 31.5

3 Moderate

54 27.0

4 Bad 19 9.5

5 Worst 27 13.5

Total 200 100


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It is observed from the above table 4.52 shows that 31.5% of the

respondents opined that safety of minibus is Good, 27% of the respondents

opined as moderate 18.5% of the respondents opined as excellent and the 13.5%

of the respondents opined as worst, 9.5% of the respondents opined as Bad.

Thus the table gives the result that 31.5% of the respondents opined that safety

of minibus is good.

BEHAVIOUR OF BUS CREWS

When the behaviour of the drives is very rude, rough and tough, the

passengers may neglect that transport. Rather, when they are passionate, it

tempts undertake many to travel in that vehicle. An attempt is made to find out

the opinion of the respondents of minibus in Sankari town. For this purpose

their behaviour is classified as normal tolerable and intolerable. The distribution

of respondents according to their opinion about the behaviour of crews is shown

in table 4.53.

61


62/63

Table No:4.53

OPINION ABOUT BEHAVIOUR OF BUS CREWS

S.No.

Behaviour No. of respondents Percentage(%)

1 Normal 102 51

2 Tolerable 47 23.5

3 Intolerable 51 25.5

Total 200 100


It is observed from the table 4.53 that 51% of the respondents opined

about behaviour of bus crews is normal, 25.5% of the respondents opined that

the behaviour of bus crews as intolerable, 23.5% of the respondents opined that

the behaviour of bus crews as tolerable. Thus the table gives the result that

majority 51% of the respondents opined that the behaviour of bus crews is

good.

OPINION ABOUT NATURE OF DRIVING

Nature of driving is the way of handling the vehicle some many drive

fast, some may drive slowly where as other may drive very slowly. An attempt

is made to find out the opinion of the respondents as to the driving of minibus.

Their opinion has been classified into fast, slow, and very slow. The distribution

of respondents according to their opinion about the nature of driving of

minibuses in shown in table 4.54.

62


63/63

Table No:4.54

OPINION ABOUT NATURE OF DRIVING

S.No.

Nature of Driving No. of respondents Percentage(%)

1 Fast 91 45.5

2 Slow 60 30.0

3 Very Slow 49 24.5

Total 200 100



the driving nature is fast, 30% of the respondents as slow, and the remaining

24.5% of the respondents as very slow. Thus the table gives the result that

45.5% of the respondents opined that the nature of driving of minibuses as fast.

Date post:	14-Apr-2018
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