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A STUDY ON PASSENGER SATISFACTION TOWARDS MINIBUS
SERVICE WITH SPECIAL REFRENCE TO SANKARI TOWN
INTRODUCTION
Transport may be defined as a service of facility, which creates utilities,
time or place, through the physical transfer of goods and persons from one
place to another. The need for the conyence of goods arises from the fact that
they are often produced in one region and desired in another.
The Transportation of persons arises from the need of individuals to go
from one place to another to satisfy some needs connected with business, social,
cultural or recreational interests. Transport is the vital factor in the advancement
of civilization and economic development. It is the life blood of commerce of
the state TamilNadu.1
In India rural development is considered as the real development. India is
an agriculture country and most of the people are living in rural areas. Due to
the increased cost of running a concern in urban areas and some of the
entrepreneurs set-up their establishments in rural areas. So, the cheapter
transport is essential.
1 Donald Bower Sox and Others, Transport Management, Macmillan, NewYork, 1981, p.256.
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There has been a number of conveyance and transport facilities in use for
along time. For example bullock carts, horse carts, cycle-rickshaws, auto
rickshaws and auto, etc. Recently new mode of transport namely minibus has
been introduced in Tamilnadu in the year 1998. In the present study a genuine
attempt has been made to ascertain the level of awareness and utilization of
mini bus in Sankari and also to identify the factors influencing the satisfaction
of the passengers.
RURAL DEVELOPMENT
One of the factors influencing rural development is transport. In India
most of the villages do not have proper infrastructure like road facilities. In
such a situation, there is a slackness in the rural development. Those areas are
treated as isolated areas. The bus operators have ignored these areas due to the
bad condition of the roads. In case if buses are to be operated, they could not
expect the full occupancy of passengers. In addition they have to full a lot of
other problems. Hence they hesitate to run the buses in those areas. Moreover
they have to invest a huge sum of money in procuring buses but their return on
investment would be inadequate. This has been the main reason for bus operator
not to run the buses to villages. In recent times, the Govt. at the State as well as
but the center including the local authority are concentrating more on the rural
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development. They allocate more funds for the provision of basic infrastructural
facilities like roads, streetlights, drinking water, etc the Govt. have also taken
steps to motivate the entrepreneurs to setup their business units in the rural
areas by allowing them to enjoy taxation benefits also in addition to so many
other facilities including better roads.
This has induced many entrepreneurs to setup their industries in rural
areas. As a result there has been a rapid development in rural areas. Further, the
road condition of the rural areas have been improved. Also the migration of
people from Rural areas to Urban areas has been checked to a considerable
extend. However, the rural residents have to depend on urban areas for many a
thing. It has increased the movement of more people from rural areas to urban
areas and convenient transport facilities.
In this context, the government has initiated steps to introduce minibus
operation in Tamil Nadu. The investment required for minibus operators is
comparatively lesser than that for a mega bus operator.
PASSENGER SATISFACTION
Satisfaction is a person feelings of pleasure or disappointment resulting
from comparing a comparing a perceived performance in relation to his or her
expectations.
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Satisfaction is a function of perceived performance and expectations. The
performance falls short of expectations, the passenger is satisfied. If the
performance exceeds expenditure the passenger is highly satisfied.
OBJECTIVES OF THE STUDY
1. The main objective of the study is to analyse the passenger satisfaction.
2. To identify the factors influence the passengers to concerning minibus
services.
3. To find the specific reason behind choosing minibus travel.
4. To identify the difficulties faced by the passenger at the time of traveling
in minibus.
5. To present a suitable suggestions for improvement of the performance of
minibus service.
SCOPE OF THE STUDY
The study has been undertaken to analyse the customer utilization of
minibuses, whether one likes them or not, Minibuses has become an integral
part of the public transport system today.
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They come in handy particularly for those who reside in the suburbs
because the transport requirements of the residents here have not been
adequately addressed by the state run transport system.
SIGNIFICANCE OF THE STUDY
The importance of the transportation is highly recognized in Urban, Rural
areas. Huge volume of people comes to cities to make use of their daily work
with the help of transportation. In city, public transportation, minibuses, private
buses, play an important role in transporting Urban India. Minibuses are small
motorized eight wheeled transport vehicles which run on a motorcycle run all
over India to wrap the needs of transportation of passengers. Buses have been
modified to carry minimum passengers and are called minibus. Small, medium
and High family peoples find this version more economical since the face is
comparatively cheap. For this purpose, the researcher wants to analyse the
passengers utilization and their level of satisfaction with minibus services.
STATEMENT OF THE PROBLEM
The utilization of minibus is increasing day-by-day. However since there
are other cheaper modes of transport like share auto, etc, the level of utilization
of minibus facilities is still to be improved. In this context, it si appropriate to
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identify the factors influencing the utilization of minibus and also satisfaction of
passengers. Moreover, the minibus passengers suffer from a lot of problems
connected with the route, timing passengers, etc.
PROBLEMS FACED BY MINIBUS PASSENGERS
1. Disturbances from co-passengers
2. Over speed
3. Over load
4. Accident
5. Violation of traffic rules inside town
6. Poor treatment from the drivers and conductors
7. High volume of sound in the audio and video systems.
RESEARCH METHODOLOGY
AREA OF STUDY
The area of the study is Sankari town.
SAMPLE SIZE
The size of the samples selected for the study is 200 passengers of
Sankari town. They are selected by simple random sampling method.
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SOURCE OF DATA
The nature of the study involves both primary and secondary data. For
the primary data, the researcher developed a detailed interview schedule after
consulting the subject expects, marketing specialist and specialist in minibus
services, drivers and owners. First pre-testing was conducted to test the validity
of the schedule. After inclusion of necessary changes in the schedule, a fresh
schedule was used under survey method to acquire the information from the
passengers.
TOOLS OF ANALYSIS
Mean value, Standard Deviation, Range, Chi-square test and Hendry
Garret Ranking were used to analyse the data collected from the sample
respondents.
LIMITATIONS OF THE STUDY
This study is applicable to Sankari town
1. The survey was conducted only is sankari town. Hence the results arrived
from the study may not be extended to the other part of the town.
2. The same passengers opinion way vary at different time because of their
psychological instincts
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3. Due to economic constraints, the sample size is limitated 200 samples only.
4. Services may vary from one bus to another.
5. Only passengers viewpoints have been studied but the view points of mini
bus operators and workers have not been studied.
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CHAPTER III
INTRODUCTION
Transport is the life blood of modern civilization and it constitutes an
important item of infrastructure for the economic growth and the overall
prosperity of the nation. Indeed, industry and transport are the two pillars of
progress and they are complementary to each other. An extensive distribution of
goods through well organized transport system not only satisfies the users of
transport but creates demand and there by stimulates production and growth.
Transport also plays a crucial role in transforming the entire world into one
organized unit by being the de-facto parameters of social, political, economical
and commercial progress. It carries men, mind, and matters to the people across
nations overlooking all physical boundary lines.
The normal modes of transport services are roadways, airways, railways,
and waterways. Among these road transport plays a significant role of being
easily accessible, readily available, economical and viable to all sections of
people and above all, a vital feeder service to railways, airways and waterways.
Road transport service means carrying passengers or goods or both by roads by
motor vehicles like lorries, buses, minibuses, van and autorickshaws of these
the major means of transport used by passengers for traveling from one place to
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another is bus transport. It helps both rural and urban people to move to the
desitnations at a cheaper cost and is an easily available mode, especially at
ones disposal, at ones door-step.
Infrastructural facilities viz., power, transport and communication
networks, etc are essential inputs for any countrys economic development. Out
of these, transport facility is one of the key indicators required for economic
development because there is hardly any activity which is not influenced by
transport services. It is also a well-known fact that the socio-economic activity
and transportation systems assumes a significant position in the regional
development of any state. Roads and road transport are important constituents
of any transport system. A well-developed cheap and efficient network of
transportation system leads to speedly movement of human beings and material
and connects rural people living in the remote areas with the mainstream of
socio-economic activities. Hence, the functioning of any state largely depends
upon the road transport.
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MINI BUS SCHEME
The transport services provided by the Tamil Nadu State Government to
the public is increasing day by day. More than 18,000 2 buses are operated
throughout the state. These facilities are available in rural, semi-urban and
urban areas. Apart from this public transport system, recognizing the need to
provide transport system, recognizing the need to provide public transport
facilities to the people of unserved or inadequately served, semi-urban and rural
areas, the Government introduced the Mini bus services scheme Government
modified this scheme in 1999 enabling operations of minibuses in the rural
areas for a total distance of 20 kms, with an overlapping distance of 4 kms on
the served sectors. This modified scheme has been challenged before the court
of law and government is taking appropriate steps to have the matter sorted out.
Presently 3959 mini buses are playing in Tamil Nadu. The Government is also
exploring the possibility of bringing out a New Mini Bus Policy by
formulating a State-Wide comprehensive area scheme.
MINI BUS OPERATION IN TAMILNADU:
Buses are operated throughout Tamil Nadu for the convenience of the rural
people. Unlike the regular town buses, mini buses reach the interior areas of the
2Www.transport.tn.co.in
3.www.google.com
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town and naturally people are willing to avail themselves of the facility more
often. However, the operation of the minibuses needs to be properly organized.
At present they are run according to the whims and fancies of the drivers and
the conductors.
They stop the buses at road side tea-shops and go for tea without
bothering about the passengers. Even at regular bus stops, the conductors wait
for a long time without adhering to the scheduled to scheduled time. This
invariably ends in a wordy duel between the passengers and the bus crew and
also between the other bus crews.
MINI BUSES OPERATION IN SANKARI TALUK
Mini bus scheme is very popular among the rural mass. The total number
of seats available is 26. During the inception stage the colour of the minibus
was Yellow and Red. But now the colour is changed as green. The minibus
operators are allowed to operate minibuses in the rural areas for a total distance
of 26 kilometers. Out of 26 k.m. the minibuses should cover 18 km in unserved
areas and 8km in the approved route. In Sankari these are 7 mini buses.
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CHAPTER IV
ANALYSIS AND INTERPRETATION
I. LEVEL OF SATISFACTION
In this chapter, the data collected from the primary sources have been
analysed and interpreted.
For the purpose of the analysis, variables are classified into two
important Stratia viz., dependent variables and independent variables.
The independent variables used in this study are age, sex, educational
status, occupation, and income of the respondents. Size of the family and
awareness of the sample respondents.
The following are the dependent variables used in this study are stopping
points, seating arrangement, accessibility, carriage of goods, time of travel,
availability of minibus and fare.
The following statistical tools were used for analysis of the above stated
demographic variables.
1. Mean Value
2. Standard Deviation
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3. Range
4. Chi-square Test
5. Hendy Garret Ranking
AGE OF THE RESPONDENTS
Age is one of the stages or phases in the life time measured in terms of
years, when the age increases, the experience of the individual also increases.
The increased experience enables an individual to be more discriminating in
his/her choice. Hence age plays an important role in taking a clever decision on
important accessions. For the purpose of this study, age has been studies under
three heads viz., Young (below 25 years), middle (25-40 years) and old age
(above 40 years).
Table 4.1
AGE AND THEIR LEVEL OF SATISFACTION
S.
No.
Age No. of Respondents Mean Range S.D.
Min Max
1 Less than 25 Years 103 15.83
5
8 27 3.678
2 25 40 Years 65 17.53
8
9 23 3.316
3 Above 40 Years 32 19.50
0
15 25 2.540
Total 200
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The above table shows that the age and level of satisfaction of the usage
of minibus by young aged respondents below 25 years ranges between the
minimum of 8.0 and the maximum of 27.0 with an average of 15.835. The level
of satisfaction of middle aged (25-40 years) respondents ranges between the
minimum of .0 and the maximum of 23.0 with an average of 17.538. The level
of satisfaction of above 40 years (old aged) respondents ranges between the
minimum of 15.0 and the maximum of 25.0 with an average of 19.500. Thus
table gives the result that the respondents of above 10 years (old aged) have the
maximum satisfaction than the other respondents in using the mini bus services.
In order to verify the result shown in the table 4.1. a two way table was
prepared.
Table 4.2
AGE AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Age Level of Satisfaction Total
Low Medium High
1 Less than 25 years 46
(72.7)
29
(48.3)
26
(35.1)
103
2 25 40 years 16
(24.2)
21
(35.0)
28
(37.8)
68
3 Above 40 years 2
(3.0)
10
(16.7)
20
(27.0)
32
Total 66 60 74 200
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The above table shows that the age and level of satisfaction of minibus
by the respondents. In the case of high level of satisfaction 35% of respondents
belonging to less than 25 years have been satisfied to the maximum and the
least 27.0% by the respondents with by above 40 years.
In the case of medium level of satisfaction 48.3% of the respondents with
25-40 years have been satisfied, the highest and 16.7% is the least by the
respondents with above 40 years. In the case of low level satisfaction of 72.7%
of the respondents with less than 25 years have been satisfied to the maximum
and the least is 3.0% by the respondents with above 40 years. Thus the table
reveals that the respondents with less than 25 years have been satisfied in using
the minibus to the maximum level among other respondents. To verify the
result shown by table 4.2, a chi-square test was applied. The following table
shows this:
Table 4.3
AGE AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated 2
value
Table value D.F. Remarks
Age 24.468 13.28 4 Significant at 5% level
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It could be seen from the above table no 4.3 that the calculated chi-square
value is greater than the table value and the result is significant at 5% level.
Hence the hypothesis, Age of the respondents and their level of satisfaction of
minibus holds good. From this, it can be inferred that there is significant
relationship between the age of respondents and their level of satisfaction of
mini bus service.
GENDER OF THE RESPONDENTS
Gender is a physical identity. Gender means either of the two main
groups, viz., male or female into which living things are placed according to
their reproductive functions. It plays a vital role in any decision making
process. Hence gender is considered as an important factor while measuring
respondents satisfaction in the usage of mini bus.
An attempt is made to analyse the involvement of gender of respondents
and their level of satisfaction towards the facilities provided by the minibus. For
the purpose of this study, the gender has been studies under these heads viz,
male and female. The following table shows distribution of respondents
according to gender.
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Table 4.4
GENDER AND THEIR LEVEL OF SATISFACTION
S.No.
Age No. of Respondents Mean Range S.D.Min Max
1 Male 110 16.81
8
8 27 3.710
2 Female 90 17.16
6
9 27 3.573
Total 200
The above table shows that the level of satisfaction of the male
respondents using the minibus ranges between the minimum of 8.0 and the
maximum of 27.0 with an average of 16.818. The level of satisfaction of female
respondents ranges between the minimum of 9.0 and the maximum of 27.0 with
an average of 17.166. Thus the table gives the result that the male respondents
have maximum satisfaction that the male respondents in using mini bus. To
verify the result shown by table 4.4 a two way table was prepared.
Table 4.5
GENDER AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Gender Level of Satisfaction TotalLow Medium High
1 Male 39
(59.1)
31
(51.7)
40
(54.1)
110
2 Female 27 29 34 90
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(40.9) (48.3) (45.9)
Total 66 60 74 200
The above table shows the gender level of satisfaction of the respondents
in using minibus services. In the case of high level of satisfaction, 54% male
respondents have been satisfied to the highest and the least 45.9% by female
respondents. In the case of medium level of satisfaction, 51.7% of male
respondents have been satisfied to the highest and 48.3% is the least by female
respondents. In the case of low level of satisfaction, the male respondents have
been satisfied to the highest 59.1% and the female respondents are the least by
40.9%. Thus the table shows the result that the male respondents have used the
minibus more than the male respondents. In order to verify the result shown by
table 4.5 a chi-square test was applied the following table shows this.
Table 4.6
GENDER AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated 2
value
Table
value
D.F. Remarks
Gender .742 5.99 2 Not Significant at 5% level
It could be seen from the above table that the calculated chi-square value
is less than the table value and the result is not significant at 5% level. Hence
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the hypothesis, Gender of the respondents and their level of satisfaction of
minibus holds no good. From this, it can be inferred that there is no significant
relationship between Gender of respondents and their level of satisfaction of
minibus.
MARITAL STATUS OF THE RESPONDENTS
Marriage is a turning point in any individuals life, the life partner brings
cheer, wealth, and adds to the prestige. After marriage, the spouse influences on
many occasions relating to the final decision of the couple.
An attempt is made to analyse the relationship between the marital status
of the respondents and their level of satisfaction. For this purpose, the
respondents have been classified into 2 groups to their marital status, viz.,
married, single.
Table 4.7
MARITAL STATUS AND THEIR LEVEL OF SATISFACTION
S.
No.
Marital Status No. of Respondents Mean Range S.D.
Min Max
1 Married 88 9 25 17.625
3.690
2 Single 112 8 27 16.46
4
3.541
Total 200
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The above table shows that the level of satisfaction of the usage of
minibus by married respondents ranges between the minimum of 9.0 and the
maximum of 25.0 with an average of 17.625. The level of satisfaction of single
respondents ranges between the minimum of 8.0 and the maximum of 27.0 with
an average 16.464. Thus table gives the result that the married respondents have
the maximum satisfaction that the other respondents in using the minibus. To
verify the result shown by table 4.7 a two way table was prepared.
Table 4.8
MARITAL STATUS AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Marital Status Level of Satisfaction Total
Low Medium High
1 Married 22
(33.3)
25
(41.7)
41
(55.4)
88
2 Single 44
(66.7)
35
(58.3)
33
(44.6)
112
Total 66 60 74 200
The above table shows that marital status and the level of satisfaction of
the usage of minibus. In the case of high level satisfaction 55.4% married
respondents have been satisfied to the highest and the least 44.6% by single
respondents. In the case of medium level of satisfaction, 58.3% respondents
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single have been satisfied to the highest and the least 41.7% by married
respondents. In the case of low level of satisfaction single respondents have
been satisfied to the highest 66.7% and the least 33.3% by married respondents.
Thus the table reveals that the single respondents have been satisfied in using
the minibus to the maximum level among other respondents. In order to verify
the result shown by the above table a chi-square test was applied to the
following table shown this:
Table 4.9
MARITAL STATUS AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated
2 value
Table
value
D.F. Remarks
Marital Status 7.087 5.99 2 Significant at 5% Level
It could be observed from the above table that the calculated chi-square
value is less than the table value and the result is not significant at 5% level.
Hence the hypothesis, Marital Status of the respondents and their level of
satisfaction of minibus does not hold good. From this, it can be inferred that
there is no significant relationship between the marital status of respondents and
their level of satisfaction.
EDUCATIONAL STATUS OF THE RESPONDENTS
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Education plays a crucial role in sharpening the personality and wisdom
of an individual. Educational qualification is an important influencing factor of
humanbeings to make wise decision. It gives the knowledge, skill and analyzing
capacity. An attempt has been made to analyse to educational qualification of
the respondents. For this purpose, the respondents have been classified into four
categories such as, illiterate, school-level, graduate, post graduate. The
following table shows the distribution of respondents according to the
educational status of the respondents.
Table 4.10
EDUCATIONAL LEVEL AND THEIR LEVEL OF SATISFACTION
S.
No.
Educational Level No. of Respondents Mean Range S.D.
Min Max
1 Illiterate 30 9 21 16.56
6
3.820
2 School level 51 11 23 16.98
0
3.056
3 Graduate 64 8 23 16.18
7
3.255
4 Post Graduate 55 9 27 18.10
9
4.236
Total 200
From the above table it shows that the level of satisfaction of the usage of
minibus by illiterate respondents ranges between the minimum of 9.0 and
maximum of 21.0 with an average of 16.566. The level of satisfaction of school
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level respondents ranges between the minimum of 11.0 and the maximum of
23.0 with an average of 16.980. The level of satisfaction of graduate
respondents ranges between the minimum of 8.0 and the maximum of 28.0 with
an average of 16.187. The level of satisfaction of post graduate respondents
ranges between the minimum of 9.0 and the maximum of 27.0 with an average
of 18.109. Thus the table reveals that the respondents at the post graduate level
respondents have maximum satisfaction in using the mini bus and among other
respondents. To verify the result shown by the above table, a two way table was
prepared. The following table shows this:
Table 4.11
EDUCATIONAL STATUS AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Educational Level Level of Satisfaction Total
Low Medium High
1 Illiterate 11
(16.7)
5
(8.3)
14
(18.9)
30
2 School Level 17
(25.7)
17
(28.3)
17
(23.0)
51
3 Graduate 25(37.9)
22(36.7)
17(23.0)
64
4 Post Graduate 13
(19.7)
16
(26.7)
26
(35.1)
55
Total 66 60 74 200
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The above table shows that the educational status and their level of
satisfaction of respondents of using minibus. In the case of high level of
satisfaction 35.1% respondents with postgraduate have been satisfied to the
highest and the least 18.9% by Graduate respondents. In the case of medium
level of satisfaction 36.7% of respondents with graduate level of education have
been satisfied to the highest and the least 8.3% by illiterate respondents. In the
case of low level of satisfaction, 37.9% post graduate level of education have
been satisfied to the highest level of education and the least 16.7% by illiterate
respondents. Thus the table reveals that Graduate respondents have maximum
level of satisfaction among the other respondents.
To verify the result a chi-square test has been applied. The following
table shows this:
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Table 4.12
EDUCATIONAL STATUS AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated
2 value
Table
value
D.F. Remarks
Educational Status 9.084 12.59 6 Not Significant
It could be seen from the above table that the calculated chi-square value
is less than the table value and the result is non significant. Hence the
hypothesis Educational Status of the respondents and their level of satisfaction
of minibus does not hold good. From this, it can be inferred that there is no
significant relationship between the educational status of the respondents and
their level of satisfaction of minibus.
OCCUPATIONAL STATUS OF THE RESPONDENTS
Occupation is a status symbol as well as a basic financial support for
humans, in the society. An individual is respected based in the employment.
Hence the occupation plays on crucial role in the society for very many
occasions.
Occupation refers to any job or means through which a person earns a
living. Occupation of a person sometimes denotes his/her status or position. For
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this purpose, the respondents have been classified into Agriculturist,
Businessman, Student, Govt. Employee, Private Employee. The following table
shows the distribution of respondents based on occupation.
Table 4.13
OCCUPATIONAL STATUS AND THEIR LEVEL OF SATISFACTION
S.
No.
Occupational Status No. of Respondents Mean Range S.D.
Min Max
1 Agriculturist 30 17.43
3
8 23 3.420
2 Businessman 28 17.34
6
9 23 4.032
3 Student 65 15.93
8
10 27 3.561
4 Govt. Employee 23 17.95
6
10 23 3.404
5 Private Employee 54 17.29
6
9 25 3.600
Total 200
The above table shows that the level of satisfaction of the usage of
minibus by Agriculturist ranges between the minimum of 8.0 and the maximum
of 23.0 with an average of 17.433. The level of satisfaction of Businessman
respondents ranges between the minimum of 9.0 and the maximum of 23.0 with
an average of 17.346. The level of satisfaction of student respondents ranges
between minimum 10.0 and the maximum of 27.0 with an average of 15.938.
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The level of satisfaction of employed in Government respondents ranges
between the minimum of 10.0 and the maximum of 23.0 with an average of
17.956. The level of satisfaction of respondents employed in private ranges
between the minimum 9.0 and the maximum of 25.0 with an average of 17.296.
Thus the table reveals that the employed in government respondents have been
satisfied to the maximum than the other respondents in using minibus.
In order to vary the result shown by the above table, a two way table was
prepared. The following table shows this:
Table 4.14
OCCUPATION AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Occupation Level of Satisfaction Total
Low Medium High
1 Agriculturist 7
(10.6)
10
(16.7)
13
(17.6)
30
2 Businessman 8
(12.1)
5
(8.3)
15
(20.3)
28
3 Student 30
(45.5)
18
(30.0)
17
(23.0)
65
4 Govt. Employee 4
(6.1)
10
(16.7)
9
(12.2)
23
5 Private Employee 17
(25.7)
17
(28.3)
20
(27.0)
54
Total 66 60 74 200
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The above table shows that the occupation and level of satisfaction of
respondents of using minibus. In the case of high level of satisfaction 27.0%
respondents employed in private have been satisfied to the highest and the least
12.1% by respondents employed in government. In the case of medium level of
satisfaction 30.0% student respondents have been satisfied to the highest and
the least 8.3% by Business man respondents. In the case of low level of
satisfaction, the 45.5% student respondents have been satisfied to the highest
and, the least 6.1% by respondents employed in Government. Thus the table
gives the result that the student respondents have been satisfied to the maximum
level among other respondents in using minibus. In order to verify the result
shown by the above table, a chi-square test was applied. The following table
shows this:
Table 4.15
OCCUPATION AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated
2 value
Table
value
D.F. Remarks
Occupation 12.693 15.51 8 Non Significant
It could be seen from the above table that the calculated chi-square value
is less than the table value and the result is non significant at 5% level. Hence
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the hypothesis, Occupation of the respondents and their level of satisfaction of
minibus does not hold good. From this, it can be inferred that there is no
significant relationship between the occupation of respondents and their level of
satisfaction of minibus.
RESIDENTIAL STATUS OF THE RESPONDENTS
Permanent residency refers tot a persons permanent living place. An
attempt has been made to analyse the residential status of the respondents and
their level of satisfaction to use the minibus. Respondents have been classified
into three categories Urban, Sub-urban and Rural.
Table 4.16
RESIDENTIAL STATUS AND THEIR LEVEL OF SATISFACTION
S.No.
ResidentialStatus
No. of Respondents Mean Range S.D.Min Max
1 Rural 42 17.33
3
11 24 3.228
2 Sub-urban 55 17.83
6
10 23 3.408
3 Urban 103 16.36
8
8 27 3.839
Total 200
The above table shows that the level of satisfaction of the usage of
minibus by Urban respondents ranges between the minimum 8.0 and the
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maximum 27.0 with an average of 16.368. The level of satisfaction of sub-
urban respondent ranges between the minimum of 10.0 and the maximum of
23.0 with an average of 17.333. Thus the table gives the result that the urban
respondents have been satisfied to the maximum in using minibus that the other
respondents.
Table 4.17
RESIDENTIAL STATUS AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Residential Status Level of Satisfaction Total
Low Medium High
1 Rural 13
(19.7)
14
(23.3)
15
(20.3)
103
2 Sub-urban 11
(16.7)
20
(33.3)
24
(32.4)
55
3 Urban 42
(63.6)
26
(43.4)
35
(47.3)
42
Total 66 60 74 200
The above table shows that the level of satisfaction of the usage of mini
bus. In case of high level of satisfaction 47.3% A urban respondents have been
satisfied to the highest and the least 20.3 by rural respondents. In the case of
medium level of satisfaction. 43.4% of sub-urban respondents have been
satisfied to the highest and the least 23.3% by Rural respondents. In case of low
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level of satisfaction, the urban respondents have been satisfied to the highest
63.6% and the least 19.7% of rural respondents. Thus the table shows that the
urban respondents have been satisfied to the maximum level among other
respondents in using minibus.
Table 4.18
RESIDENTIAL STATUS AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated2
value
Table
value
D.F. Remarks
Residential status 7.360 12.59 4 Non Significant
It could be seen from the above table that the calculated chi-square value
is less than the table and the result is non-significant at 5% level. Hence the
hypothesis, Residential status of minibus, does not hold good. From this, it
can be inferred that there is no significant relationship between the residential
status of respondents and their level of satisfaction of minibus.
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MONTHLY INCOME OF THE RESPONDENTS
Income means any money earned for having done any kind of work or
for rendering any kind of service.
Monthly income is an important part to service in the society to fulfill
ones essential needs. According to their monthly income, respondents are
classified into four groups such as those whose income is lessthan Rs.5000,
Rs.5000-Rs.10000 and above Rs.10000 and then no income. The following
table shows the distribution of respondents based on the monthly income.
Table 4.19
MONTHLY INCOME AND THEIR LEVEL OF SATISFACTION
S.
No.
Residential
Status
No. of Respondents Mean Range S.D.
Min Max
1 Less than Rs.5000 38 17.36
8
9 24 3.459
2 Rs.5000 Rs.10000 43 17.09
3
9 23 3.442
3 Above Rs.10000 53 17.64
1
9 23 3.497
4 No Income 66 16.13
6
8 27 3.902
Total 200
The above table shows that the level of satisfaction of the respondents
with usage of minibus by lessthan Rs.5000 ranges between the minimum of 9
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and the maximum of 24.0 with an average of 17.368. The level of satisfaction
of respondents with the monthly income Rs.5000 Rs.10000 ranges between
the minimum of 9.0 and the maximum of 23.0 with an average of 17.093. The
level of satisfaction of respondents with above Rs.1000 ranges between the
minimum of 9.0 and the maximum of 23.0 with an average of 17.641. The level
of satisfaction of respondents with no income ranges between the minimum of
8.0 and the maximum of 27.0 with an average of 16.136. Thus the table gives
the result that the respondents with above Rs.10000 income have been satisfied
to the maximum than the other respondents in using minibus. To verify the
result shown by the above table, a two way table was prepared.
Table 4.20
MONTHLY INCOME AND THEIR LEVEL OF SATISFACTION
(Two-way table)
S.
No
Monthly Income Level of Satisfaction Total
Low Medium High
1 Less than Rs.5000 10
(15.2)
12
(20.0)
16
(21.6)
38
2 Rs.5000 Rs.10000 15
(22.7)
11
(18.3)
17
(23.0)
43
3 Above Rs.10000 13
(24.5)
16
(26.7)
24
(32.4)
53
4 No Income 28
(42.4)
21
(35.0)
17
(23.0)
60
Total 66 60 74 200
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The above table shows that the monthly income and level of satisfaction
of respondents of using minibus. In the case of high level satisfaction 32.4%
respondents with above Rs.10000 monthly income have been satisfied to the
highest and the least 21.0% by the respondents with less than Rs.5000 income.
In the case of medium level of satisfaction, 35.0% respondents with no
monthly income have been satisfied to the highest and the least 20.0% by the
respondents with the monthly income of less than Rs.5000. In case of low level
of satisfaction 42.4% of the respondents with no income have been satisfied to
the highest and the respondents with above Rs.10000 are the least with 19.7.
Thus the table gives the result that the respondents with no income per month
have been satisfied to the maximum level among other respondents in using
minibus. In order to verify the result shown by the above table, a chi-square test
is applied. The following table shows this:
Table 4.21
MONTHLY INCOME AND THEIR LEVEL OF SATISFACTION
(Chi-square Test)
Factor Calculated
2 value
Table
value
D.F. Remarks
Monthly Income 7.454 12.59 6 Non Significant at 5%
Level
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It could be seen from the above table that the calculated chi-square value
is less than the table value and the result is non significant at 5% level. Hence
hypothesis, Monthly Income of the respondents and their level of satisfaction
of minibus does not hold good. From this, it can be inferred that true is no
significant relationship between the monthly income of respondents and their
level of satisfaction of mini bus.
FAMILY MEMBERS OF THE RESPONDENTS
Family means group of persons who form a house hold under the head
including parents, children, etc. The number of family members play vital role
in preferring the dwelling units and while taking any important decision.
Family members have been classified into 3 categories viz., below 4, 4 to
5 and above 5. The following table shows the distribution of no. of family
members.
Table 4.19
NO. OF MEMBERS IN THE FAMILY AND THEIR LEVEL OF
SATISFACTION
S.
No.
Family members No. of Respondents Mean Range S.D.
Min Max
1 Below 4 63 16.71
4
9 27 3.824
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2 4 to 5 70 16.68
5
10 23 3.294
3 Above 5 67 17.52
2
8 25 3.807
Total 200
The above table shows that the level of satisfaction of the usage of
minibus by below 4 members in the family ranges between the minimum of 9.0
and the maximum of 27.0 with an average of 16.714. The level of satisfaction
of 4 to 5 members in the family ranges between the minimum of 10.0 and the
maximum of 23.0 with an average of 16.685. The level of satisfaction of above
5 members in a family ranges between the minimum of 8.0 and the maximum
of 25.0 with an average of 17.522. Thus table gives the result that respondents
with above 5 members in the family have been satisfied to the maximum in
using mini bus that the other respondents. To verify the result shown by the
above table, a two way table was prepared. The following table shows this:
Table 4.20
NO. OF MEMBERS IN THE FAMILY AND THEIR LEVEL OF
SATISFACTION
(Two-way table)
S.
No
Family
Members
Level of Satisfaction Total
Low Medium High
1 Below 4 23 18 22 63
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(34.8) (30.0) (29.7)
2 4 to 5 28
(42.5)
21
(35.0)
21
(28.4)
70
3 Above 5 15
(22.7)
21
(35.0)
31
(41.4)
67
Total 66 60 74 200
The above table shows that the no. of members in the family and their
level of satisfaction of respondents in using minibus. In the case of high level of
satisfaction 41.9% respondents with above 5 members have been satisfied to the
highest and least 28.4 by the respondents with 4 to 5 members. In the case of
medium level of satisfaction 35.0% of respondents with above 5 members and
4-5 members each have been satisfied to the highest and the least 30.0% by the
respondents with below 4 members. In the case of low level of satisfaction
42.5% of respondents with 4-5 members in the family have been satisfied to the
highest and the least 22.7% by the respondent with above 5 members in the
family. Thus the table shows the result that the respondents with 4-5 members
in the family have been satisfied to the maximum level among other
respondents in using minibus.
In order to verify the result, a chi-square test was applied.
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Table 4.21
NO. OF MEMBERS IN THE FAMILY AND THEIR LEVEL OF
SATISFACTION
(Chi-square Test)
Factor Calculated
2 value
Table
value
D.F. Remarks
No. of members in
the family
6.20 9.49 4 Non Significant at 5%
Level
It could be seen from the above table that the calculated chi-square value
is less than the table value and the result is non significant at 5% level. Hence
the hypothesis, No. of members in the family of the respondents and their level
of satisfaction of mini bus does not hold good. From this, it can be inferred
that there is no significant relationship between the no. of members in the
family of respondents and their level of satisfaction of minibus.
PURPOSE OF PREFERRING THE MINIBUS
Based on the purpose of using minibus respondents has been classified
into three categories such as education, personal and then employment. The
distribution of respondent according to their purpose of usage is shown in table
4.22
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Table No:4.22
PURPOSE OF PREFERRING THE MINIBUS
S.No.
Purpose of preferring the minibus No. of respondents Percentage(%)
1 Education 71 35.5
2 Personal 79 39.5
3 Employment 50 25.0
Total 200 100
INTERPRETATION
From the above table it shows that 35.5% of respondents preferring the
minibus service for their purposes followed by personal, 35.5% of respondents
preferring the minibus for their education purposes, and the remaining 25.0% of
the respondents for the purpose of minibus employment. Thus the table gives
the result that majority of 39.5% respondents use of minibus for their personal
purposes.
REASON FOR USING THE MINIBUS
An attempt is made to analyse the relationship between respondents
expectation and their level of satisfaction. For this purpose the respondents have
been classified to three categories like to convenience, safety, frequency. The
distribution of respondents according to their reason for using minibus is shown
in table 4.23.
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Table No:4.23
REASON FOR USING THE MINIBUS
S.No.
Reason for using the minibus No. of respondents Percentage(%)
1 Convenience 67 33.5
2 Safety 58 29.0
3 Frequency 75 37.0
Total 200 100
INTERPRETATION
It is observed from the table 4.23 that 37.5% of respondents using the
minibus for the reason of frequency, 33.5% of respondents for the reason of
convenience, 29.0% of respondents using the minibus for the reason of safety.
Thus the table gives the result that majority 37.5% of the respondents use the
minibus for the reason of frequency.
TIME OF JOURNEY
An attempt is made to analyse the relationship between respondents
journey and their level of satisfaction. For this purpose the respondents have
been classified to four categories like morning, evening, both and atnight. The
distribution of respondents according to their time of journey is shown in table
4.24.
Table No:4.24
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TIME OF JOURNEY
S.
No.
Time of Journey No. of respondents Percentage
(%)
1 Morning 49 24.52 Evening 30 15.0
3 Both 90 45.0
4 Atnight 31 15.5
Total 200 100
INTERPRETATION
The table no.4.24 shown that 45% of respondents travel both in the
morning and evening, 24.5% of the respondents traveling in the morning time,
15.5% of the respondents travel at Atnight, and 15% of the respondents travel in
the evening time. Thus, the table gives the result that majority 45% of the
respondents travel both morning and evening.
FREQUENCY OF USING MINIBUS
The customer may be regular or irregular to use the minibus. The
velocity of usage is an important learning in customer satisfaction. For this
purpose the respondents have been classified to three categories like very often,
occasional, rarely. The distribution of respondents according to their frequency
of using is shown in table 4.25.
Table No:4.25
FREQUENCY OF USING
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S.
No.
Frequency of Using No. of respondents Percentage
(%)
1 Very often 57 28.5
2 Occasional 53 26.5
3 Rarely 90 45.0Total 200 100
INTERPRETATION
From the above table it shows that 45% of the respondents frequency of
using the minibuses is Rarely, 28.5% of the respondents frequency of using is
very often, and remaining 26.5% of the respondents frequency of using
minibuses is Occasional. Thus the table gives the result that majority 45% of
the respondents frequency of using the minibuses is rarely.
AVERAGE DISTANCE TRAVELED PER DAY
Customer satisfaction is one of the important factors for the success of
any business. An attempt has been made to find out the travel distance traveled
by them as lessthan 10km, 10.5km, above 15km. The distribution of
respondents according to the distance of travel per day is shown in table 4.26.
Table No:4.26
AVERAGE DISTANCE TRAVELLED PER DAY
S.
No.
Travelled per
day
No. of respondents Percentage
(%)
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1 Less than 10km 73 36.5
2 10-15 km 57 28.5
3 Above 15 km 70 35.0
Total 200 100
INTERPRETATION
It is observed from the table 4.26 that 36.5% of respondents traveled per
day of distance is less than 10km, 35% of the respondents traveled per day
above 10 km, and the remaining 28.5% of respondents traveled between 10-15
km per day. Thus the table gives the result that majority 36.5% respondents
traveled a distance of lessthan 10 km per day.
AVERAGE EXPENDITURE PER MONTH
Customer satisfaction is one of the important factors for the success of
any business. An attempt has been made to find out the average expenditure per
month by them as upto Rs.100, Rs.101 to Rs.200, above Rs.200. The
distribution of respondents according to the distance of Average distance per
month 4.27
Table No:4.27
AVERAGE EXPENDITURE PER MONTH
S.
No.
Expenditure per month No. of respondents Percentage
(%)
1 Upto Rs.100 64 32.0
2 Rs.101 to Rs.200 54 27.0
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3 Above Rs.200 82 41.0
Total 200 100
INTERPRETATION
The above table no 4.27 shows that 41% of the respondents spent an
average expenditure per month, above Rs.200, 32% of the respondents upto
Rs.100 and the remaining 27% of the respondents spent an expenditure per
month Rs.101 to 200. Thus the table gives the result that 41% of the
respondents spent an average expenditure above Rs.200 per month.
OPINION ABOUT FARE
Customer opinion is an important factor for analyzing the decision
making. For this purpose the consumers may define their opinion about fare in
minibus as cheap, reasonable and high. The distribution of respondents
according to their opinion about fare is shown in table 4.28.
Table No:4.28
OPINION ABOUT FARE
S.
No.
Fare No. of respondents Percentage
(%)1 Cheap 39 19.5
2 Reasonabl
e
90 45.0
3 High 71 35.5
Total 200 100
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INTERPRETATION
It is observed from the above table that 45% of the respondents opined
that fare is reasonable followed by 35.5% of the respondents opined as high and
19.5% of the respondents opined as cheap. Thus the table gives the result that
majority of 45% of respondents opined about the fare as reasonable.
SEATING
The seating is vital component for passenger to travel in all the transport
systems. Naturally all the passengers want to travel with comfort and relaxation.
Seating also gives the rich appearance to vechicles to show their luxury. For
this purpose of respondents opinion have been classified into three categories
like convenient, narrowspace, and in adequate. The distribution of respondents
according to their satisfaction for seating arrangement of minibus is shown in
table 4.29.
Table No:4.29
SEATING
S.
No.
Seating No. of respondents Percentage
(%)
1 Convenient 74 37.0
2 Narrow Space 59 29.5
3 Inadequate 67 33.5
Total 200 100
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INTERPRETATION
From the above table it shows that 37% of respondents felt as the seating
arrangement is convenient, 33.5% of the respondents opined that seating
arrangement as inadequate, and the remaining 29.5% of the respondents felt that
seating arrangement as Narrowspace. Thus the table gives the result that
majority 37% of the respondents felt that seating arrangement as convenient.
BREAKDOWNS
A breakdown is the operational failure of a motor vechicle in such a way
that the vehicle cannot be operated. The passengers opinion about breakdowns
is categoried as high, low and rare. The distribution of respondents according to
their opinion of breakdowns of minibus is shown in table 4.30.
Table No:4.30
OPINION TOWARDS BREAKDOWNS
S.
No.
Breakdowns No. of respondents Percentage
(%)
1 High 62 31
2 Low 60 30
3 Rare 78 39Total 200 100
Source : Primary Data
It is observed from the above table that 39% of the respondents opined
that breakdowns of the minibus as rare, 31% of the respondents opined as high,
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and 30% of the respondents opined as low. Thus the table gives the result that
majority 39% of the respondents opined that the breakdown of the minibuses as
rare.
OPINION ABOUT ACCIDENTS
An accident is a specific, unexpected, unusual and unintended external
action which occurs in a particular time and place, with no apparent and
deliberate cause but with marked effects. It implies a generally negative
outcome which may have been avoided or prevented. In this consciousness it is
categorised as frequently, less frequently and rarely level on the respondents
opinion. The distribution of respondents according to their opinion about
accidents of minibus is shown in table 4.31.
Table No:4.31
OPINION TOWARDS ACCIDENTS
S.
No.
Opinion towards Accidents No. of respondents Percentage
(%)
1 Frequently 46 23.0
2 Less Frequently 63 31.5
3 Rarely 91 45.5Total 200 100
Source: Primary data
The above table shows that 45.5% of the respondents opined as the
accident were rare, 31.5% of the respondents opined that accident were less
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frequent, 23% of the respondents opined that accidents are frequent. Thus the
table gives the result that majority 45.5% of the respondents opined that
accidents are rare in minibus.
OPINION ABOUT AUDIO / VIDEO
An attempt is made to analyse the relationship between respondents
Audio / Video and their level of satisfaction. For this purpose the respondents
have been classified two categories like necessary and not necessary. The
distribution of respondents according to their Audio / Video inside is shown in
table 4.32.
Table No:4.32
OPINION ABOUT AUDIO / VIDEO
S.
No.
Opinion about Audio / Video No. of respondents Percentage
(%)
1 Necessary 117 58.5
2 Not Necessary 83 41.5
Total 200 100
Source: Primary data
It is observed from the table 4.32 that 58.5% of the respondents opined
that Audio / Video inside is necessary, 41.5% of the respondents Audio / Video
inside was not necessary. Thus the table gives the result that majority 58.5% of
the respondents feel that audio/video is necessary inside the minibus.
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OPINION ABOUT OPERATIONS
Based on the purpose of using minibus respondents have been classified
into two categories such as regular, operate peak hours only. The distribution of
respondents according to their purpose of usage is shown in table 4.33.
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Table No:4.33
OPINION ABOUT OPERATIONS
S.No.
Reason for using the minibus No. of respondents Percentage(%)
1 Regular 118 58.5
2 Operate Peak hours only 82 41.5
Total 200 100
Source : Primary data
From the table it shows that 58.5% of the respondents opined that
operations are regular and 41.5% of the respondents opined that their operate
during peak hours only. Thus the table gives the result that majority 58.5% of
the respondents opined that their operations are regular.
OPERATION AT SCHEDULED HOURS
Based on the purpose of using minibus respondents has been classified
into three categories such as punctual, regular, not stick to their time. The
distribution of respondents according to their purpose of usage is shown in table
4.44.
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Table No:4.44
OPERATION AT SCHEDULED HOURS
S.No.
Operation at Scheduled hours No. of respondents Percentage(%)
1 Punctual 59 29.5
2 Regular 67 33.5
3 Not stick to their time 74 37.5
Total 200 100
Source : Primary data
It is observed from the table 4.44 that 37.5% of the respondents opined
that the minibuses are not stick to their time, 33.5% of the respondents opined
about their operation at scheduled hour as regular, 29.5% of the respondents
opined that the operation of minibus at scheduled hours was punctual. Opined
that the operation of minibus at scheduled hours are not stick to their time. Thus
the table gives the result that majority 37.5% of the respondents.
OPINION ABOUT OPERATIONS DURING HOLIDAYS
Passenger opinion is an important factor for analyzing the decision
making. For this purpose the passengers may define their opinion about
operation during holidays as regular, operate in peak hours and race. The
distribution of respondents according to their opinion about operations during
holidays is shown in table 4.45.
Table No:4.45
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OPINION ABOUT OPERATIONS DURING HOLIDAYS
S.
No.
Operations During Holidays No. of respondents Percentage
(%)
1 Regular 76 38.02 Operate in peak hours 57 28.5
3 Race 67 33.5
Total 200 100
Source : Primary data
The table no. 4.45 shows that majority of respondents 38% opined that
the operations during holidays is regular, 33.5% of the respondents opined as
race, 28.5% of the respondents opined about the operation during holidays was
that they operate in peakhours. Thus the table gives the result that majority 38%
of the respondents opined about the operation of minibus during holidays as
regular.
OPINION DIFFICULTY AT THE TIME OF JOURNEY
An attempt is made to analyse the relationship between respondents
expectation and their level of satisfaction. For this purpose the respondents have
been classified to five categories like to Heavy rush, demand for seat, No
safety, Noise and Accidents. The distribution of respondents according to their
reason for at the time of journey is shown in table 4.46.
Table No:4.46
OPINION ABOUT DIFFICULTY AT THE TIME OF JOURNEY
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S.
No.
Difficulty at the time of journey No. of respondents Percentage
(%)
1 Heavy rush 26 13
2 Demand for seat 39 19.5
3 No safety 38 19.04 Noise 57 28.5
5 Accidents 29 14.5
Total 200 100
Source : Primary data
The table 4.46 shows that the majority 28.5% of the respondents feel
noisy at the time of journey, 19.5% of the respondents experienced that
difficulty to non-availability of seats. 19% of the respondents feel no safety in
their journey and 14.5% of the respondents felt the difficulty of accidents at the
time of journey, 13% of the respondents felt the difficulty of heavy rush. Thus
the table gives the result the majority 28.5% of the respondents felt the noisy at
the time of journey.
OPINION ABOUT DEVIATIONS OF ROUTE
In case of local festivals, the transport vehicles aim to pickup more
passengers at the place of congestion. In a public transport system the
deviations of route takes place a lot. It increases the passengers transport time
and affect their interest. To identify the passengers opinion about deviations of
route in case of minibus, it is categorized like very frequency, Frequency and
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Rarely. The distribution of respondents according to their opinion for route
deviations of minibus is shown in table 4.47.
Table No:4.47
OPINION ABOUT DEVIATIONS OF ROUTE
S.
No.
Deviations of Route No. of respondents Percentage
(%)
1 Very Frequently 40 20
2 Frequently 60 30
3 Rarely 100 50
Total 200 100Source : Primary data
It is observed from the above table 4.47 that 50% of the respondents
opined the deviation of route is rare, 30% of the respondents opined as
frequently, 20% of the respondents opined that the deviations of route is very
frequent. Thus the table gives the result that majority 50% of the respondents
opined that deviation of routes is rare.
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MAINTENANCE OF THE MINIBUS
Maintenance is a vital aspect of public transport system to enhance their
quality and capacity. Their opinion is categorized as good, poor and very poor.
The distribution of respondents according to their opinion about the
maintenance of minibus is shown in table 4.48.
Table No:4.48
OPINION ABOUT MAINTENANCE OF THE MINIBUS
S.
No.
Maintenance No. of respondents Percentage
(%)
1 Good 94 47.0
2 Poor 40 20.0
3 Very Poor 66 33.0
Total 200 100
Source : Primary data
It is clear from the above table 4.48 that 47% of the respondents opined
that the maintenance of the minibus is Good, 33% of the respondents opined as
very poor, 20% of the respondents opined as poor. Thus the table gives the
result that majority of 47% of the respondents opined that the maintenance of
minibus as good.
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PEAK HOUR TRAVELLING
A peak hour traveling is a part of the day during which traffic congestion
on roads and crowding on public transport is at the highest. Normally, this
happens twice a day. Once in the morning and other in the evening, the times
during when most people resume their work and return from their work. In this
case the respondents opinion is classified into high crowd, non-stopping, and
rarely. The distribution of respondents according to their opinion about the peak
hour traveling in the minibus is shown in table 4.49.
Table No:4.49
OPINION ABOUT PEAK HOUR TRAVELLING
S.
No.
Peak Hour No. of respondents Percentage
(%)
1 High Crowd 86 43.02 Non-Stop 37 18.5
3 Rarely 77 38.5
Total 200 100
Source : Primary data
It is observed from the above table 4.49 that 43% of the respondents
opined that peak hour traveling is high crowd, 38.5% of the respondents opined
as rarely that travel and 18.5% of the respondents opined that non-stop of the
minibus at the appropriate stop. Thus the table gives the result that majority
43% of the respondents opined that peak hour traveling is high crowd.
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FREQUENCY OF MINIBUS
All the passengers are in search of quick transport means to attend work.
For this, the frequency of minibus is imminent to transport the respondents to
their particular destination. For this purpose the respondents opinion have been
classified into excellent, good, moderate, bad and very bad. The distribution of
respondents according to their opinion of frequency of minibus is shown in
table 4.50.
Table No:4.50
OPINION ABOUT FREQUENCY OF MINIBUS
S.
No.
Frequency No. of respondents Percentage
(%)
1 Excellent 42 21
2 Good 57 28.5
3 Moderate 50 25.0
4 Bad 15 7.55 Very Bad 36 18.5
Total 200 100
Source : Primary data
It is observed from the table 4.50 that 28.5% of the respondents opined
frequecy of minibus is Good, 25% of the respondents opined as moderate, 21%
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of the respondents opined as excellent and the 18% of the respondents opined as
very bad, 7.5% of the respondents opined as Bad.
OPINION ABOUT NIGHT HOUR TRAVELLING
Now a days the public transport system provides the services during
night hours also. An attempt is made to find out their level of satisfaction during
night traveling in minibus. For this purpose the respondents have been
calssified into three categories less frequently, less crowd, non-availability. The
distribution of respondents according to their opinion of night hour traveling in
mini bus is shown in table 4.51.
Table No:4.51
OPINION ABOUT NIGHT HOUR TRAVELLING
S.
No.
Opinion No. of respondents Percentage
(%)
1 Less Frequency 58 27
2 Less Crowd 80 40
3 Non
Availability
66 33
Total 200 100
Source : Primary data
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The table 4.51 shows that the majority 40% of the respondents
opined that night hour traveling is less crowd, 33% of the respondents
opined as non-availability buses and 27% of the respondents opined that
as less frequency. Thus the table gives the result that majority 40% of the
respondents opined that peak hour traveling is less crowd.
OPINION ABOUT SAFETY
Safety in travel is an important aspect for selecting the mode of transport
means. An attempt is made to find out the safety level of minibuses. For this
purpose the respondents opinions have been classified into excellent, good,
moderate, bad, worst. The distribution of respondents according to their opinion
of minibuss show in table4.52.
Table No:4.52
OPINION ABOUT SAFETY
S.
No.
Safety No. of respondents Percentage
(%)
1 Excellent 37 18.5
2 Good 63 31.5
3 Moderate
54 27.0
4 Bad 19 9.5
5 Worst 27 13.5
Total 200 100
Source : Primary data
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It is observed from the above table 4.52 shows that 31.5% of the
respondents opined that safety of minibus is Good, 27% of the respondents
opined as moderate 18.5% of the respondents opined as excellent and the 13.5%
of the respondents opined as worst, 9.5% of the respondents opined as Bad.
Thus the table gives the result that 31.5% of the respondents opined that safety
of minibus is good.
BEHAVIOUR OF BUS CREWS
When the behaviour of the drives is very rude, rough and tough, the
passengers may neglect that transport. Rather, when they are passionate, it
tempts undertake many to travel in that vehicle. An attempt is made to find out
the opinion of the respondents of minibus in Sankari town. For this purpose
their behaviour is classified as normal tolerable and intolerable. The distribution
of respondents according to their opinion about the behaviour of crews is shown
in table 4.53.
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Table No:4.53
OPINION ABOUT BEHAVIOUR OF BUS CREWS
S.No.
Behaviour No. of respondents Percentage(%)
1 Normal 102 51
2 Tolerable 47 23.5
3 Intolerable 51 25.5
Total 200 100
Source : Primary data
It is observed from the table 4.53 that 51% of the respondents opined
about behaviour of bus crews is normal, 25.5% of the respondents opined that
the behaviour of bus crews as intolerable, 23.5% of the respondents opined that
the behaviour of bus crews as tolerable. Thus the table gives the result that
majority 51% of the respondents opined that the behaviour of bus crews is
good.
OPINION ABOUT NATURE OF DRIVING
Nature of driving is the way of handling the vehicle some many drive
fast, some may drive slowly where as other may drive very slowly. An attempt
is made to find out the opinion of the respondents as to the driving of minibus.
Their opinion has been classified into fast, slow, and very slow. The distribution
of respondents according to their opinion about the nature of driving of
minibuses in shown in table 4.54.
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Table No:4.54
OPINION ABOUT NATURE OF DRIVING
S.No.
Nature of Driving No. of respondents Percentage(%)
1 Fast 91 45.5
2 Slow 60 30.0
3 Very Slow 49 24.5
Total 200 100
Source : Primary data
It is observed from the table 4.54 that 45.5% of the respondents opined
the driving nature is fast, 30% of the respondents as slow, and the remaining
24.5% of the respondents as very slow. Thus the table gives the result that
45.5% of the respondents opined that the nature of driving of minibuses as fast.