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© 2011 SAP AG. All rights reserved. 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making
a purchase decision. This presentation is not subject to your license agreement or any other
agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
presentation or to develop or release any functionality mentioned in this presentation. This
presentation and SAP's strategy and possible future developments are subject to change and
may be changed by SAP at any time for any reason without notice. This document is provided
without a warranty of any kind, either express or implied, including but not limited to, the
implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP assumes no responsibility for errors or omissions in this document, except if such
damages were caused by SAP intentionally or grossly negligent.
© 2011 SAP AG. All rights reserved. 3
Customer Challenges
• Business Continuity, Near zero
downtime updates
• Operations Quality & Efficiency
• Reduce TCO by automating
operations
• Compliance & Security
• Business Process Improvement
(Business optimizes usage)
• How to be more impactful & responsive
to the Business
• Innovation via In Memory Computing,
Mobile and Cloud Strategies
• Reduce Complexity on all layers
• Better prioritization of changes &
too many projects (are we doing the
right things ..?)
• How to improve predictability in
large projects (no delays & high
quality)
Develop & Deliver
change
In-Time & In-Quality
Business Continuity,
Quality and Cost of
Operation
Innovation &
Enterprise Architecture
• How to ensure solution scales in
production?
• Go-Lives too impactful to business
(business downtime and test efforts)
Go-Lives
without Disruption
Accelerated
Innovation
Run SAP Like
A Factory
Application Lifecycle
Management
Integration
Validation
© 2011 SAP AG. All rights reserved. 4
Orchestrated Accelerated Innovation
Run SAP Like
A Factory
Application Lifecycle
Management
Accelerated
Innovation
Orchestration
Cloud
New DB technologies
(ASE; SAP HANA)
Integrated Mobile Solutions
Next Generation Business
Intelligence & Applications
Integration
Validation
• Single source of truth
• Total Cost of Development
• Protection of Investment
• Business Continuity
• Total Cost of Operations • Quality
© 2011 SAP AG. All rights reserved. 5
Incident, Problem and
Request Management (ITSM)
Sudden need of a service desk due to
insourcing or replacement need
One vendor neutral Solution
Documentation
High cost for onboarding service
providers, multiple sources of truth
Solution Implementation via
templates, custom code mgt.
Too many variants of business processes
Unnecessary custom code
Test Management (BPCA, Test
Automation)
High effort for regression testing,
inadequate test scope
Change and Release
Management, Retrofit
Inconsistent movement of changes with
leapfrogs and overtakers, no sign offs
Portfolio and Project
Management, Dashboards
Missing visibility into IT main focus
No central visibility to progress & quality
Customer Risk and Pressure Solution Customer Proof
Application Lifecycle Management
Customer Challenges and Solution from SAP
© 2011 SAP AG. All rights reserved. 6
Application Operations
Monitoring, Alerting, Root
Cause Analysis
Data Volume ManagementUnmanaged data growth
Business Process Operations
24x7 Job Control, Exceptions
Business Process
Improvement
Successful termination of end of day
processing in jeopardy
Wrong execution of business process in
LOB lead to falsified business results
Maintenance Optimization and
Security
Security Operations Map
Downtime for maintenance events
Operation Control CenterSiloed monitoring procedures dependent
on gurus, missing automation
Solution Customer Proof
Run SAP like a Factory
Customer Challenges and Solution from SAP
End users unsatisfied with availability and
performance of IT solution
Customer Risk and Pressure
Audit & Software Lifecycle Security
© 2011 SAP AG. All rights reserved. 7
Orchestrate Your Solution with SAP Solution Manager
Run SAP
like a
Factory
Application
Lifecycle
Management
SingleSource of Truth
Integration
Validation
© 2011 SAP AG. All rights reserved. 8
Manage IT Service
Incidents
Problems
Service requests
Requests for change
Run SAP like
a Factory
Application Lifecycle
Management
Manage software production
Business process documentation
Templates – combine efficiency of global
business processes with local flexibility
Implementation guides for EhP&releases
Manage business requirements
Business demand of stakeholders
IT Project portfolio and resources
Time recording of all of IT
IT project management
Manage tests
Central test organization and reporting
Only test what you need to test
Automate your regression test
Test data management
Control change
Transports for SAP and non SAP
Downgrade protection and object lock
Dual landscape retrofit
Flexible assembly of releases
Sign off workflow and phase control
Ensure results of Lines of Business
Business process analytics
Business process monitoring
24x7 job control
Data consistency
Keep IT on top of operations
Technical analytics
Technical monitoring and
alerting
Root cause analysis
Data volume management
Technical administration
Maintain the IT landscape
Near-zero downtime updates
Custom code reduction and
maintainability
Security of SAP solutions
Mergers and carve outs
SingleSource of Truth
Requirements
Design
Build &
Test
Deploy
Integration
Validation
Validate non functional requirements
such as operability, performance, data
consistency
Operate
Optimize
© 2011 SAP AG. All rights reserved. 9
Installation, Basic Setup, Landscape Connectivity
Integration
Validation
Incident ,
Problem &
Request
Management
Application
Operation
Business
Process
Operations
Maintenance
Optimization
Change
& Release
Management
Test
Management
Single
Source
of Truth
SolDoc &
Implemtation
Portfolio &Project Management
Incident
Problem
Request
Management
Business
Process
Operations
Application
Operation
Maintenance
Optimization
Change
& Release
Management
Portfolio &Project Management
Your Roadmap for SAP Solution Manager Adoption
Test
Management
SolDoc &
ImplemtationSingle
Source
of Truth
Integration
Validation
© 2011 SAP AG. All rights reserved. 10
ALM: Solution Documentation & ImplementationTypical Adoption Path
Template
Management
Central SolDoc/Implementation
(end user training, tests, IMG,...)
Reverse
Process Doc.
Ext.
Modeling
Central Business
Process Hierarchy
including Verification
Solution Documentation & Implementation
© 2011 SAP AG. All rights reserved. 11
Co
mp
leti
on
& Q
uality
Start of Project Go-live
Documentation with SAP Solution Manager
Documentation with SAP Solution Manager
Documentation without SAP Solution Manager
Solution Lifecycle
Regular degradationRB
PD
*
Operations
Project team
leaves
Server
crashes
IT notices that up-to-date Solution
Documentation is requiredUndocumented
changes
RBPD*= Reverse Business Process DocumentationFunctionality provided by Solution Documentation Assistant in
SAP Solution Manager
Documentation without SAP Solution Manager
Implementation
ALM: Solution Documentation & ImplementationBusiness Process Documentation
© 2011 SAP AG. All rights reserved. 12
Multiple Sources of Truth cannot be MaintainedWe often see multiple Business Process Hierarchies in tool islands at customers
Test
Automation
Automated
Test Scripts
Training
Management
End-User
Training
Test
Management
Testing
Job
Management
Job
Documentation
Scheduling
Incident
Management
Ticketing
Modeling
Process
Model
Solution
Operations
Monitoring
Root Cause
Solution
Documentation
Documents and
Publishing
Configuration, Environment Management
Solution
Configuration
Build, Release & Deployment Management
Code
Configuration
Documentation
© 2011 SAP AG. All rights reserved. 13
Modeling(process structure change)
Solution Manager
Test
Automation
Automated
Test Scripts
Training
Management
End-User
Training
Test
Management
Testing
Job
Management
Job
Documentation
Scheduling
Incident
Management
Ticketing
Test
Automation
Automated
Test Scripts
Training
Management
End-User
Training
Test
Management
Testing
Job
Management
Job
DocumentationSc
heduling
Incident
Management
Ticketing
Modeling
Process
Model
5-7 Levels
Solution
Operations
Monitoring
Root Cause
Solution
Documentation
Documents and
Publishing
Configuration, Environment Management
Solution
Configuration
Build, Release & Deployment Management
Code
Configuration
Documentation
One Integrated Approach for ALM and Run SAP like a FactoryManage ONE Single Source of the Truth - Business Process Hierarchy
© 2011 SAP AG. All rights reserved. 14
ARIS(process structure change)
Process Model
5-7 Levels
Process Model
3 Levels (IT View)
Solution Manager
Test
Plan
Learning
Map
Script
Mapping
Test
automation
Automated
Test Scripts
SAP
ProdPack
Training
/Simulations
SAP
QC by HP
Testing
Solution
Redwood
Cronacle
Job
Scheduling
ITSM
Ticketing
One Integrated Approach for ALM and Run SAP like a FactoryManage ONE Singe Source of the Truth - Business Process Hierarchy
© 2011 SAP AG. All rights reserved. 15
Accelerated documentation of business processes
"We are running the usage analysis that comes with the solution documentation
assistant in SAP Solution Manager to identify and confirm which transactions and
reports are actively used, and how many times they are executed in our system.
Because we blueprint in SAP Solution Manager, the collected data will be used
to accelerate the documentation of our business processes. To date, we have
been able to use the usage analysis to assess the level of risk associated with
change requests, based on included objects and the number of actual executions
in our productive system."
Renee Gannon
Tools and Methodology, Senior Manager
Newell Rubbermaid Inc.
DOCUMENT BETTER.
SAP HELPS NEWELL RUBBERMAID INC. DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
© 2011 SAP AG. All rights reserved. 16
DOCUMENT BETTER.
SAP HELPS GEUSA DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
Successful integration with ARIS
"During our business-blueprint phase, we determined that the synchronization between
ARIS and SAP Solution Manager was not working well, due to some issues on the ARIS
installation. Taking advantage of the SAP on-site support consultant provided under our
SAP Safeguarding engagement, we received very good advice about the best practices
for synchronization of ARIS with SAP Solution Manager. Thanks to this support, we
were able to create and monitor 92 process levels, 13 interfaces, 38 developments, and
546 process transactions."
Victor Rodriguez
IT Director and Project Manager
Geusa, S.A. de C.V.
© 2011 SAP AG. All rights reserved. 17
30% future savings in implementation projects
"After the expert guided implementation session for solution documentation, we
achieved a clear concept of application lifecycle management on SAP Solution
Manager, and learned, in details, how to build our business-process structure, and
maintain the relevant documentation. We also learned how to verify and update our
business structure with the solution documentation assistant tool. The ASAP roadmap
and business process repository guided us how to reuse accelerators and templates.
We expect it will save us over 30% on our efforts in our future implementation
projects."
Lu Hua
Service Level Manager
Freudenberg IT (Suzhou) Co.
IMPLEMENT BETTER.
SAP HELPS FREUDENBERG IT DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
© 2011 SAP AG. All rights reserved. 18
ALM: Test ManagementTypical Adoption Path
Automated
Regression
Testing
Test
Automation
Test
Data
Management
Change
Impact
Analysis
Central Test Organization
(unit, acceptance and integration testing)
Test Management
© 2011 SAP AG. All rights reserved. 19
Test Option 1
Business Blueprint
Test Planning
Test System SetupTest Execution
Change
Deployment
Change Impact AnalysisSAP Solution
Update
New SAP
Solution
Test Scope IdentificationType of Change
Test Option 2
Test Option 3
SAP Quality Center by HP
new
Test Workbench
Work Center TM
SAP Solution Manager 7.0 SAP Solution Manager 7.1
Test Automation Framework
new
Quality Manager, ReqPro, ...
Business Blueprint
BPCA
SAP TAO
advancedadvanced
ALM: Test ManagementTest Options for functional testing of SAP-centric business processes
HP QTP and other 3rd party tools
© 2011 SAP AG. All rights reserved. 20
TEST BETTER.
SAP HELPS FERRERO DO WHAT THEY DO BEST, EVEN BETTER.
Test cost reduction of 40%
―During our ERP & XI/PI upgrade project, we had the challenge of
extensive testing to be done by our internal teams and our partner. We
needed to perform exhaustive tests, and keep the test phase costs low.
We have successfully leveraged the Run SAP test-management scenario
of SAP Solution Manager at Ferrero. By using the test-management
practices and eCatt automation, we were able to run tests reliably and we
have achieved a test phase cost reduction of 40%.―
Giovanni Croci
Direzione Sistemi Informativi
Ferrero S.p.A.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
© 2011 SAP AG. All rights reserved. 21
ALM: Change and Release ManagementTypical Adoption Path
Change
Request
Management
Transport
Management.
Quality Gate
Management
Change and Transport
system (SAP/ Non SAP)
Transport Analytics /
Configuration Validation
Change and Release Management
© 2011 SAP AG. All rights reserved. 22
Change and Transport System
Normal Change Urgent Change
Quality Gate
Impl. Project Maintenance Cycle
Program
Major Release Minor Release Urgent Functional
Change
Emergency Change
3-6 months 1-4 weeks 1-3 days On request only
Bus. Requirement Request for Change
Prio 2/3 Incident
Business Strategy initiated Business User and IT initiated
Quality Approval
Prio 1 Incident
Alert
ALM: Change and Release ManagementCapabilities
© 2011 SAP AG. All rights reserved. 23
More reliable transports for multi-system landscapes
"The recent success of Amtrak's conference room pilots for the implementation of SAP
Solution Manager's Service Desk and Change Request Management, has positioned
Amtrak's SAP Customer COE to reduce the cost of managing monthly production
support release transports via ChaRM's automation, as well as increasing the reliabilty
that the transports are migrated through the landscape in the correct order. It also
enables Amtrak's Customer COE to leverage future benefits from ChaRM, which
include enabling CTS+ for managing portal and BI transport and retrofitting via N+1
landscape."
Lou Maroulis, PMP
Director of SAP Integration/Release Management
Amtrak
CHANGE BETTER.
SAP HELPS AMTRAK DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
© 2011 SAP AG. All rights reserved. 24
Run SAP Like a Factory: Maintenance Optimization&SecurityTypical Adoption Sequence
Landscape
Transformation
Near Zero Downtime
Custom Code
Central Maintenace
Security
LM Tools
Maintenance Optimization
© 2011 SAP AG. All rights reserved. 25
Register system landscape via
System Landscape Directory (SLD)
Verify and maintain System
Landscape (SMSY/LMDB)
Run Upgrade Dependency Analyzer
Run Maintenance Optimizer
Provide your download to the SAP
Enhancement Package Installer
Perform the SAP Enhancement
Package implementation
SAP Solution Manager
Maintenance Optimizer
System Landscape (SMSY)
…
Business Blueprint
Upgrade Dependency Analyzer
Change Request Management
SAPehpi / SUM
SLD
MaintenanceOptimizer
Download
Basket
MaintenanceOptimizer
Dependency
Statements
Run SAP like a Factory: Maintenance Optimization&SecurityHow to Update Your System
© 2011 SAP AG. All rights reserved. 26
Custom code reduced by 32%
"At the beginning of the SAP for Utilities component upgrade project, we
identified a significant number of custom code objects. To identify the risk
potential for the upgrade, and the maintenance effort the custom-code
management service was delivered by SAP Active Global Support, as part
of our SAP MaxAttention engagement. The service results indicate a
possible modification-maintenance reduction of up to 32%. The service also
shows us the savings potential for future upgrade or modification projects."
Ondrej Jaros
CCoE Manager/Board Member
CEZ ICT Services, a. s.
UPGRADE BETTER.
SAP HELPS CEZ ICT SERVICES, A. S. DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
© 2011 SAP AG. All rights reserved. 27
Run SAP Like a Factory: Application OperationsTypical Adoption Sequence
Service Level
Management
End User Exp
Monitoring
Reporting
(EWA, IT Rep.)
Root Cause
AnalysisSystem
Monitoring
Scenario Mon.
(PI,BI,...)
Application Operations
© 2011 SAP AG. All rights reserved. 28
Run SAP Like a Factory: Application OperationsCapabilities
Monitor
Proactive real-time monitoring
System, DBMS and Host Monitoring
End User Experience Monitoring
Connection Monitoring
Process Integration Monitoring
Business Intelligence Monitoring
Solution Manager Self Monitoring
Administrate
Optimize excellence of
technical operations
Task Inbox
Down Time and Work Mode
Management
IT Calendar
Notification Management
Central Tool Access
Analyze
Lower mean time to problem
resolution
End-to-End Change Analysis
End-to-End Workload Analysis
End-to-End Exception Analysis
End-to-End Trace Analysis
Notify
Reactive handling of critical
events
Unified Alert Inbox
Alert correlation and propagation
Central Template Maintenance
Open data provider and alert
consumer
Report
Technical Reporting EarlyWatch Alert (for Solutions)
Interactive reporting
Customer specific reporting
Management Reporting Document based SLA reporting
Interactive SLA Reporting
Management Dashboard
Technical Monitoring & Alerting Root Cause Analysis Technical Administration
Incident Management
Prove value to business
© 2011 SAP AG. All rights reserved. 29
Run SAP Like a Factory: Application OperationsApplication Monitoring & Alerting
Unified Alert Inbox Central access point for all alert from the different monitoring scenarios
Integration of Incident & Notification Management, Root-cause Analysis and collaboration features
System Monitoring Status overview for technical systems, instances, databases and hosts.
Drill down to single metrics and events, Jump in to metric reporting and landscape information
End User Experience Monitoring Measurement of availability and response times from an End User perspective
Deep integration in E2E Trace Analysis for Root-cause Analysis
Process Integration Monitoring Central entry point for SAP Process Integration specific monitoring for complete PI domains Contains central monitors as Overview, PI components, PI channels and Message flow monitoring as well as context
sensitive jump-ins in local monitors
Business Intelligence Monitoring Central monitoring for SAP Business Intelligence solutions based on SAP BW and BOE XI Monitoring of SAP Business Warehouse process chains and Business Objects
specific jobs
Connection Monitoring
Active Monitoring of RFC and HTTP connections between SAP Systems Inte
gra
tio
n o
f a
ll sce
na
rio
s in
Ale
rtin
g &
Me
tric
Mo
nito
rin
g
© 2011 SAP AG. All rights reserved. 30
SOLVE BETTER.
SAP HELPS PT TIMAH DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
Saved at least 20% in incident management
“We are happy to say that the SAP Solution Manager has saved us at least 20% of our
time and efforts in our incident reporting to resolution process. The end-to-end
integration of the service desk and root cause analysis functionalities on a single
platform ensures faster time to resolution for our SAP solution compared to a third-party
tool which we were previously using.―
Alwin Albar
IT Manager
PT Timah (Persero) Tbk.
© 2011 SAP AG. All rights reserved. 31
Run SAP Like a Factory: Business Process OperationsTypical Adoption Sequence
Usage Analysis
Process Performance
Business Process
Improvement
Business Process
Stabilization(Jobs, Interfaces, Data Consisteny)
Business Process
Monitoring
Business Process Operations
© 2011 SAP AG. All rights reserved. 32
Run SAP like a Factory: Business Process OperationsOut-of-the-box Content for Business Process Analytics and Monitoring
Revenue Stream Sales Orders without invoice
Sales Orders with billing block
Outb. Deliveries with GI & without invoice
Invoices not transferred to FI
Number of credit memos/ credit memo requests
Supply Chain & Planning
Accuracy Overdue Purchase Reqs& Order items
Overdue STO items
Open Planned Orders
COGI errors
Production / Process Orders overdue for release
Schedule lines initially not confirmed
Stock Levels & Capital tie-up Slow moving items*
Vendor consignment withdrawels
Materials with expired shelf life*
Inspection lots without usage decision
Overdue Sales Orders
Sales Ordes with delivery block
Overdue outbound delivieries
Number of returns
Customer Satisfaction
Performance
Zero stock batch segments
Overdue reservation items
Production / Process / PM Orders TECO but without
deletion flag
Transaction response times
Background job runtimes
Data Accuracy
Incomplete Sales Document items
Application Log errors
Update errors
ABAP dumps
Integration & Automation
Interface errors
Background job cancellations
Batch Input errors
© 2011 SAP AG. All rights reserved. 33
Run SAP like a Factory: Business Process Monitoring
Go to „Operations Setup‟
Backlog of CRM Orders in Status
„Error in Distribution‟
qRFC Monitoring of
critical queues
Backlog of open ERP
Sales Orders Backlog of open
Outbound Deliveries
Invoices not transferred to
Accounting
No. of Inbound SHPCON
IDOCs in Error Status
© 2011 SAP AG. All rights reserved. 34
ALM: Incident, Problem and Change Management (ITSM)Typical Adoption Path
Service Level
Management
Configuration
Management
Incident
Management
Problem
Management
Service Request Change Request
Incident, Problem, Request Management (ITSM)
© 2011 SAP AG. All rights reserved. 35
ALM: Incident, Problem and Request Management (ITSM)
Call Center
IT Professional
Processing in Backoffice
End-User Self
Service
E-Mail inbound
SAP Frontend
Report incidents with context of
SAP solution
SAP & Partner
External Support
SAPNotes
Database
3rd Party Support
Customer IT
End User
End User Portal
Alerting,
Testing…
© 2011 SAP AG. All rights reserved. 36
SOLVE BETTER.
SAP HELPS KARSTADT WARENHAUS GMBH DO WHAT THEY DO BEST, EVEN BETTER.
SAP Customer Quote Program
powered by SAP Active Global Support
Find more customer quotes athttp://service.sap.com/customerquotes
Incident quality raised, and € 50,000 saved in testing
"After Itellium Services GmbH implemented the service desk in SAP Solution Manager,
incident management for SAP solutions was facilitated, and the quality of incident
information has been raised, through the provided system data on SAP solutions. In
addition, by adopting SAP Solution Manager, we save EUR 50,000 per year by replacing
our old third-party test tool with SAP's test management."
Ludger Banse
Director IT
Karstadt Warenhaus GmbH
© 2011 SAP AG. All rights reserved. 37
ALM: Portfolio and Project ManagementTypical Adoption Path
Business & IT
Impact Analytics
Central Portfolio Planing
Resource
Management
(Skills)
Project
Management
(Budget, Time)
Portfolio and Project Management (PPM)
© 2011 SAP AG. All rights reserved. 38
ALM: IT Portfolio and Project ManagementProcess Model
Prioritize
Requirements &
Project ideas
Completed
Project
Monitoring &
Controlling
Process
Closing
Process
Execution
Process ALM
Planning
Process
Initiation
Process
Source: PMI, PMBOK
Portfolio
PlanningProject and Resource Management
Value Driver
© 2011 SAP AG. All rights reserved. 39
SAP Solution Manager 7.1 – Highlights
Supporting the end-to-end Customer Solution
• Open modeling of non SAP applications in new Landscape Management Database
• Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure
• From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution
• Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal
• Upcoming: Integration into Infrastructure Management (CMDB)
Simplified User Interface and Management Dashboards• 100% transparancy into IT and business with Management Dashboards
• Fully Work Center Enabled
• Change and Incident Management : Complete web-based user interface
• Test Management: New intuitive user interface for Tester work list
• Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool
Run SAP like a factory with 2 FTEs per shift• New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation /
aggregation of alerts
• Operation Control Center for central control of mission critical operations support
Business Process Modeling, Reverse Documentation & Usage Analysis• Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation
• Reverse engineering of business processes with IBIS content fully integrated in SolDocA
• Business Analytics: otimize execution of business processes with throughput and Backlog analysis
Extended usage rights• A complete solution for the midmarket CIO to run IT like a business
• Included in your SAP Enterprise Support contract!
End-to-End
Ease of Use &
Dashboards
Efficiency
Relevance to
Business
Scope
© 2011 SAP AG. All rights reserved. 40
Demo: Application Lifecycle ManagementProcess View: Delivery of Requirements via Release
DesignDRequirements Build Test DeployQ Q Q
• Implement on scope
•Unit test
Developer
•Execute request for
change
•Manage work packages
Implementation team lead
Define and Organize:
•Functional test
•Regression test
•Acceptance test
• Integration test
•Load test
Quality manager
•Build Release
Release manager
•Execute deployment
Technical operator
•Manage scope
•Define milestones
•Create WBS
Implementation project
manager
•Define portfolio
•Scope project
Portfolio manager
•Plan project
PMO Project Manager
•Define business
requirements
Business process owner
De
cis
ion
: R
eq
uir
em
en
ts t
o S
co
pe
Q-G
ate
: S
co
pe
to
Bu
ild
Q-G
ate
: B
uil
d t
o T
es
t
Q-G
ate
: T
es
t to
Dep
loy
Change Advisory board: Execution of Q-Gate:
© 2011 SAP AG. All rights reserved. 41
Demo: Run SAP and Application Lifecycle ManagementProcess View: Delivery of Run initiated Requirements via Maintenance
Build Test DeployD D
Implement on scope
Test unit of work
Developer
Execute request for
change
Implementation
team lead
Define and
Organize:
Functional test
Regression test
Acceptance test
Quality manager
Release
maintenance cycle
Change manager
Execute deployment
Technical operator
De
cis
ion
: B
uild
to
Te
st
Dec
isio
n:
Te
st
to D
ep
loy
Report incident
End/key user
Analyze incident
Create problem
Initiate request for
change
IT help desk
RequirementOperate
Change Advisory board: Execution of Change:
Dec
isio
n:
Sc
op
e t
o B
uil
d
D
Request minor change
Business process
owner
© 2011 SAP AG. All rights reserved. 42
SAP TechEd Sessions on SAP Solution Manager 7.1SAP Solution Manager Overview and Application Lifecycle Management (ALM)
ALM100 Orchestrate Your Solution with SAP Solution Manager 7.1 – Build Your Roadmap
ALM200 What Is New in SAP Solution Manager 7.1
ALM201 Upgrade to SAP Solution Manager 7.1
ALM221 Roles & Authorizations in SAP Solution Manager
ALM232 SAP's new Management Dashboards infrastructure
ALM202 The successor of SMSY: LMDB / Open system
ALM274 Handling Landscape Data with SAP Solution Manager 7.1
ALM203 Test Management with SAP Solution Manager 7.1 - Overview
ALM204 Change Impact Analysis with Business Process Change Analyzer
ALM205 Extended Test Automation with SAP Solution Manager
ALM206 Testing with SAP Quality Center by HP and SAP TAO
ALM207 High-Quality Testing Requires High-Quality Test Data: SAP TDMS
ALM260 Test Automation framework
ALM261 Using SAP Test Data Migration Server to Refresh Non-Production Systems
ALM215 One Integrated Process to Manage Software Solution Deployments
ALM216 No need for third-party: Change Request Management and Retrofit
ALM219 CTS+ - Managing transports for SAP BusinessObjects and my own applications
ALM266 Change Control – Manage Software Changes and Releases with Quality Gates
ALM267 Change Request Management with Solution Manager 7.1
ALM268 Change Control - Dual Landscape Synchronization with Retrofit
ALM269 Full Transparency of changes with Configuration Validation and TEA
ALM101 SAP Enhancement Package Implementation –What you Need to Know!
ALM208 SAP enhancement packages: Implementation scenarios and tools
ALM223 How to Efficiently Implement and Verify Business Process Documentation
ALM225 How to Manage and Distribute your Global Template Changes
ALM275 How to Efficiently Implement and Verify Business Process Documentation
ALM224 Managing business requirements and project portfolios with PPM
ALM210 Now available: a complete ITIL compliant IT Service Management solution
ALM211 Upgrading Service Desk and Change Request Management
ALM262 Setting up IT Service Management (Incident, Problem and Change Management)
SAP Solution Manager Overview
ALM: Test Management ALM: Change Control
ALM: Solution Documentation
& Implementation
ALM: Incident, Problem and Request
Portfolio and Project
© 2011 SAP AG. All rights reserved. 43
SAP TechEd Sessions on SAP Solution Manager 7.1SAP Solution Manager Overview and Run SAP like a Factory
ALM100 Orchestrate Your Solution with SAP Solution Manager 7.1 – Build Your Roadmap
ALM200 What Is New in SAP Solution Manager 7.1
ALM201 Upgrade to SAP Solution Manager 7.1
ALM221 Roles & Authorizations in SAP Solution Manager
ALM232 SAP's new Management Dashboards infrastructure
ALM202 The successor of SMSY: LMDB / Open system
ALM274 Handling Landscape Data with SAP Solution Manager 7.1
SAP Solution Manager Overview
ALM217 Run SAP like a factory: Technical Operation of SAP landscapes
ALM270 Efficient Monitoring for SAP Business Warehouse and SAP BusinessObjects
ALM271 From End-User Experience Monitoring to Management Dashboards and Reporting
ALM272 Customizing and enhancement of System Monitoring and Reporting
ALM209 Planning SAP System maintenance successfully with Maintenance Optimizer
ALM218 Efficient and effective Custom Code Management
ALM226 Managing Security Notes with SAP Solution Manager
ALM228 Guided Self Service: EWA + SQL Statement Analyse
ALM229 A new platform for SAP related Business and IT Transformation
ALM273 SAP’s capabilities for efficient and effective Custom Code Management
ALM277 A new platform for SAP related Business and IT Transformation
Run SAP: Application Operations
Run SAP: Maintenance Optimization & Security
ALM212 SAP Like a Factory: Successful Business Process Monitoring
ALM213 Managing Data Consistency using SAP Solution Manager
ALM263 Business Process Analysis & Monitoring
ALM264 Manage your background jobs using job Scheduling Management
ALM265 Enhancing Business Process Monitoring
Run SAP: Business Process Operations
© 2011 SAP AG. All rights reserved. 44
ALM Road Map Service
YOU GET FIVE EXPERT GUIDED IMPLEMENTATIONS PER YEAR WITHIN SAP ENTERPRISE SUPPORT
ALM Road Map
Onsite Service
SAP MaxAttention support
SAP Safeguarding services
ALM Road Map
Remote Service
SAP Enterprise Support
Configuration
ALM Processes
ALM Blueprint
SAP Solution
Manager Setup
SAP expert explains step-
by-step configuration
using training materials.
Execution, 2–3 hours on the
same day
Participants have direct
access to an SAP expert
who directly supports them
remotely, if necessary,
during the execution.
Empowering, Web session, 1–2
hours each morning
Participants execute
demonstrated steps within
their own project, on their
own SAP Solution
Manager software.
Expertise on demand, during
execution
Expert Guided
Implementation
IMG
© 2011 SAP AG. All rights reserved. 45
Setup Remote
Support Component
for standalone BOE
Basic
ConfigurationUpgrade to 7.1
Basic
Configuration for
BOE
Migration Charm
7.0 to 7.1
End-User Experience
MonitoringConfiguration Validation
Setup
Monitoring/Alerting/
Reporting
Business Process
MonitoringData Volume
Management Cockpit
Job Scheduling
Management
Solution
Documentation
Project
Implementation
Authorization
Concept & Roles
Change Request
Management CTS+
Quality Gate
Management Test Management
Testautomation with
HP QTP
Application Incident
Management
for VAR
Application
Incident
Management
Custom Development
Mgmt Cockpit
Business Process
Change Analyzer
EG
I A
LM
Roa
dm
ap
Desig
n
Solution
Documentation
Assistent
Updated Portfolio of Expert Guided ImplementationsSAP Solution Manager 7.1 – Planned EGIs until Q3 2011
© 2011 SAP AG. All rights reserved. 46
Available Trainings in Area of ALM & Run SAP like a Factory
E2E120
System Monitoring
E2E100 Root Cause
Analysis
E2E300 Business
Process Integratin and
Automation E2E140 Data Volume
Management
SMI310
Implementation Projects
E2E200 Change Control
Management
E2E220
Test Management
E2E500 Custom Code
Management
E2E400 Technical
Upgrade Management
E2
E0
40
: AL
M a
nd
Ru
n S
AP
lik
e f
ac
tory
SM200 Setup Change
Management / Service Desk
SM300 Business Process
Monitoring
SM100 Operations and
Configuration
How to Configure How to Use
© 2011 SAP AG. All rights reserved. 47
Further Information
SAP Public Web:
Service Marketplace (SMP): service.sap.com/solutionmanager
SAP Developer Network (SDN): www.sdn.sap.com/irj/sdn/alm
Expert Guided Implementations
service.sap.com/solutionmanager
=> Services
=> Expert Guided Implementation
Books
SAP Solution Manager 7.1
www.sap-press.de
FeedbackPlease complete your session evaluation.
Be courteous — deposit your trash,
and do not take the handouts for the following session.
Thank You!
Contact information:
Marc Thier
SVP SAP Solution Manager
Dietmar Hopp Alee 16, 69190 Walldorf, Germany
© 2011 SAP AG. All rights reserved. 50
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