COUNTRY TRAINING PLAN FOR 2010/ Self Effectiveness Managem Leader Notes: * By Nomination only AU Programmes FY2010 /11 – new program FY2009 /10 – carried forwa Newcomers (Fresh Graduates with less than 2 years working experience) Managers (Individual Contributors) Line Managers (with reporting lines) Senior Management Professional Effective Communication Assistant / Support Staff Creativity Unleashed Training Inspire & Influence AU Eve Winni Partners Time Management & Personal Effectiveness Leading Effective Meetings* Train -the Alstom Trainer * Presentations Alive! * Writing Effectively Think Creatively, Act Innovatively E-Ethics E-TMF (new manager) High Impact Communication EQ and Etiquette for Cross Cultural Organisation Technica l General Competency Ca
Transcript
COUNTRY TRAINING PLAN FOR 2010/2011
Self Effectiveness Management / Leadership
Notes:
* By Nomination only AU Programmes
Notes:
* By Nomination only AU Programmes
FY2010 /11 – new programmes
FY2009 /10 – carried forward
Newcomers(Fresh Graduates with less than 2 years working experience)
Managers(Individual Contributors)
Line Managers(with reporting lines)
Senior Management
Professional
Effective CommunicationAssistant /
Support Staff
Creativity Unleashed Training
Inspire &
Influence
Be a People Leader
AU Events
Winning Partnerships *
Time Management &
Personal Effectiveness
Leading Effective
Meetings*
Train-the
Alstom Trainer
*
Presentations Alive! *
Writing Effectively
Think Creatively,
Act Innovativel
y
E-Ethics
E-TMF (new manager)
High Impact CommunicationEQand
Etiquette for Cross Cultural
Organisation
Technical
General
Competency Calendar
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COMPETENCY MATRIX
PERSONAL EFFECTIVENESS LEADERSHIP
Hig
h Im
pact
Com
munic
ati
ons
TR
US
T Accountability Y Y Y Y
Delegation Y Y Y Y
Transparency Y Y Y Y Y Y Y Y Y Y
TEA
M
Alignment Y Y Y Y Y Y
Networking Y Y
Team Y Y Y Y Y Y Y Y
AC
TIO
N Movement Y Y Y Y
Speed of Execution Y Y Y Y
Customer orientation Y Y Y
Strategic vision Y Y Y Y Y Y Y Y
Convincing and influencing Y Y Y Y Y Y
Shaping and driving change Y Y Y Y Y Y
Risk Management Y Y Y
Y Y Y Y
Resilience Y Y Y Y
Motivating and inspiring Y Y Y Y Y Y
Y Y Y
Y Y Y
Collaboration/teamwork Y Y Y Y Y Y Y
Innovation Y Y
Communicating with transparency Y Y Y Y Y Y Y
Programmes in FY2009/10 carried forward to FY2010/11
Group 1Group 2Group 3Group 4Group 5Group 6Group 7Group 8Group 9
1/2 day Post Training 20 5 2 21 4 9 5 25 23
High Impact Communications Group 1 Group 2
Senior Mgmt TBA 2 days TBA TBA
Group 1 Group 2
By nomination MYR4,500 4 days 21 - 24 27 - 30
Group 1Group 2
Line Managers MYR2,500 2 days 9 - 10 13 - 14
Group 1 Group 2
Line Managers MYR2,200 1.5 days 9 - 10 13 - 14
Programmes in FY2009/10 carried forward to FY2010/11
New programmes in FY2010/11
Time Management & Personal Effectiveness
Effective Communication
Creativity Unleashed Training (CUT)
Presentations Alive!™
Think Creatively, Act Innovatively
Writing Effectively (General)
Writing Effectively (Technical)
Leading Effective Meetings
EQ and Etiquette for Cross Cultural Organisation
Winning Partnerships
Inspire & Influence
Be A People Leader
JUNE JULY AUG SEP OCT NOV DEC JAN FEB MARLENGTHFEES/PAX
Overview Competency
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Time Management & Personal Effectiveness
Trainers Course ObjectivesAkashdip Singh, IDC This workshop provide tools to help you accomplish your most important goals and priorities :-
Increase your personal productivity by 15-20% and reduce work time by 20-30%.Focus Group Find an additional 2-3 hours per day to work on important goals and high payoff activities
Professionals & Others that you currently don’t have time for now. Demonstrate an effective system for managing all the commitments and promises that you
Duration are making and accepting every day so that nothing is overlooked/misplaced.1 Day Encourage you to become more proactive & better balanced.
Significantly improve your effectiveness and productivity.Class size
Min 18 - max 25 pax Course ContentModular 1- Principles of Effective Personal Management
Cost per pax Effective vs Efficient?MYR600 "Crisis Mode" Management vs "Proactive" Management
"Making Time" vs "Finding Time"Session Dates Pareto Principle: The 80/20 Rule
Group 1 High Pay-off ActivitiesGroup 2 Urgent vs Important
MultitaskingPls click on prog dates to r Leveraging on Other's Knowledge and Skillsin AU&ME LearningCatalogue
Modular 2 - Planning and Setting Goals Mission/ Purpose Planning and Organizing The Use of Technology and Tools in Planning Goal Planning Yearly Planning Monthly Planning Weekly Planning Meeting Planner Delegation Plan Communication Planner
Modular 3 - Becoming a Total Person—The Wheel of Life Wheel of Life Application of Alstom's Values
Trainers Course Overview and Objectivesine Yong, Everest Innovation This two-day program forms the foundation of understanding yourself and how you
communicate, understanding others and how to be a more effective communicator.Focus Group It aims to help you improve your relationships with the people you work with through
Duration Ultimately, the targeted outcome of this workshop is to empower people to:-2 Days Increase personal effectiveness when relating and communicating with people;
Be aware of other people’s personalities and how people like to be treated and Class size valued according to their personalities.
Min 18 - max 25 pax Use their understanding of the Personalities as a tool to be effective communicators and improve working relationships at the workplace, which is the foundation for better
Cost per pax teamwork and improved productivity.MYR1,000
Each participant will be given the opportunity to complete a Personal Personality Profile Session Dates to identify their own Personality type.
Group 1 : Group 2 : The Four Personality types are as follows:-
Pls click on prog dates to reemotional need is to have fun even while working.in AU&ME LearningCatalog
and needs to be in control;
personality who makes a very reliable worker;
in a given environment and one that makes a diligent & consistent worker.
Course Content Effective Business Communication; Barriers to Clear & Credible Communication; Discovering Your strengths as a Communicator by understanding your Personality; Understanding Others & their preferred Communication Style; How to appear more credible and genuine when communicating: 10 most Powerful Words you can use to influence; Communicate from the heart – learning to be truthful and transparent; The Art of Giving Feedback; Think & Talk Solutions
16 - 17 June 201018 - 19 Jan 2011
Popular Sanguinee – an outgoing & attention-seeking personality whose primary
Powerful Choleric – an extroverted & goal oriented personality who is a natural leader
Trainers Course ObjectivesAlphonse Peter, AL Solutions By the end of CUT, participants will:
Explore and Unleash the Creativity withinFocus Group Select the Mindset for Creativity
Managers & Professionals Understand the Fundamentals
Duration1 day (Manager)
2 days (Professional) Course ContentsThe World of Creativity
Class size A fun challenging intro to creativity and innovationMin 18 - max 25 pax Discovering the ‘System Shutdowns’ and the ‘System Reboot’ of our brain
Positioning for the mindset that promotes creativity
Cost per pax Challenging the participants in some early puzzles toset the tone for the workshopMYR600 (1 day)
MYR1,100 (2 days) Exploring the Fundamentals Brisk discussion on core concepts relating to creativity
Session Dates Exploring (a journey of self discovery) recognizing the stand .... Creativity & MEGroup 1 : Learning to use base techniquesGroup 2 : Learning to position your thinking for results
Working the participants with more complex challengesPls click on prog dates to register in AU&ME LearningCatalogue Creativity Unleashed
Playing with Parameters in each challenge given Identifying ‘My Opportunes’ - opportunity for unleashing my creativity ‘DEFCON 3’ - my response sequence to .... Working on Creative Solutions for Situations provided
Taking it Home Each participant will be given the ‘Creativity Challenge’ to overcome A short discussion on the day-to-day application of creativity Action Planning for the continuity of learning and application of the lesson learnt
Trainers Course Overview and ObjectivesSyahrul Azmi, People Potential Presentations Alive! will help you deliver presentations with impact. You will see and
hear a significant change in your presenting style and ability in terms of: organising/Focus Group structuring your presentation and using non-verbal communication to reach your
ted Managers & Professionals audience effectively. This will be evident through the individual presentations that will be videotaped before and after the programme. This programme will also take you to
Duration the next level in terms of confidence, presence and influence.2 Days
At the end of the programme, participants will:Class size Be able to organize & structure their presentation TEXT logically, concisely and with
Min 12 - max 16 pax impact using the TEXT TEMPLATE. They will see, hear, and feel a dramatic difference in their organization.
Cost per paxMYR1,100 Be able to use NON-VERBAL COMMUNICATION in specific ways to reach the varied
preferences of their audience. They look and sound more confident with the several rSession Dates ounds of practice in different group formations.
Group 1 : Group 2 : Know dos and don'ts for designing and delivering with VISUAL AIDS. They create new
and better visuals, AND deliver them more effectively.Pls click on prog dates to register in AU&ME LearningCatalogue Know methods for CALMNESS & CONFIDENCE. They learn to take control of those
butterflies and turn them into positive energy.
Course ContentWHAT PARTICIPANTS LEARNTool # 1: Preparation of TextTool # 2: Employing Non-Verbal Communication EffectivelyTool # 3: Do’s and Don’ts of Visual AidsTool # 4: Increasing Your Calmness and Confidence
WHY PRESENTATIONS ALIVE!™?By the end of this workshop, participants will learn and apply various tools that will change their presentation ability and style of delivery significantly. And they will have so much FUN as they learn and apply.
Trainers Course ObjectivesKelvin Chee, Global TNA By the end of the training, participants will:
Focus Group Appreciate the difference between creativity and innovationManagers & Professionals Identify the barriers to creativity and Learn the behavior of creative people and organization
Understand the creative thinking processDuration Find out ways in digging insights to problem or opportunity
2 Days Apply a range of creative techniques in generating innovative ideas for business improvement Use an Innovation process to encourage and manage continuous innovation
Class sizeMin 16 - max 20 pax Course Contents
INTRODUCTION TO CREATIVITY WORK-OUTCost per pax
MYR1,100 RECOGNIZE THE IMPORTANCE OF CREATIVITY AT WORK Understanding creativity and busting the myth of creativity
Session Dates Relationship between creativity and InnovationPilot 1: Process model of continuous InnovationPilot 2: Session 3 BARRIERS TO CREATIVITYSession 4 : Recognize and overcome the barriers to creativitySession 5 : Session 6 BUILDING A CREATIVE ENVIRONMENTSession 7 : Learning from children the importance of “Play” in creativity
Cultivating the creative ‘Greenhousing’ effect
STRATEGIC CREATIVE THINKING PROCESSPls click on prog dates to regi Understanding the creative thinking Processin AU&ME LearningCatalogue
IDENTIFYING AND DEFINING THE PROBLEM Gathering data for insight Defining the problem statement with 5W and 1H Group Work
GENERATING CREATIVE BUSINESS IMPROVEMENT IDEA Brainstorming Mind Mapping SCAMPER Other World & Random Association Group Work
CRITERIA FOR IDEA SELECTION 6 Thinking Hats Decision Making through Voting/ Rating method Group Work
INNOVATION PROCESS MANAGEMENT Innovation Process Management
THINK CREATIVITY, SOLVE INNOVATIVELY! Action Plan� Practice, practice, practice� Opportunities at the workplace (Turning creativity into innovation)
Recognize the importance of creativity and Be aware of the 5 myths of creativity
22 - 23 June 201027 - 28 July 201018 - 19 Aug 2010
22 - 23 Sept 201019 - 20 Oct 201026 - 27 Oct 20109 - 10 Nov 2010
Geoff Webb, Tactics Asia This course is designed for those who need good communication skills in their work.M.O. Punithan, Tactics Asia It is targeted at those who write the following:
Memos All types of Management ReportsFocus Group Project Status Reports Plans
Duration Agendas Business Letters Days + 1/2 Day Post Training Business Cases Business Analysis Reports
Emails All types of Proposals
Class size The ProWriting™ methodology is based on how readers retrieve, process and act on Min 14 - max 18 pax information. It provides writers with tools and techniques to:
analyse information types such as concepts, principles, processes and proceduresCost per pax organise information “bits” and “topics” depending on the type of information and the
MYR1,200 purpose of the information, and present information in the most effective way based on information type and reader use.
Session DatesCourse Objectives
Group 1 At the end of the course participants will be able to:Training: express themselves clearly and confidentlyPost Traini 23 July 2010 produce any type of written communication to satisfy the requirements of their readers
write contents of documents which are easy to read and comprehendGroup 2 enable the reader to find the required information quicklyTraining: structure information to be useful, andPost Traini 24 Sept 2010 enable the information to be used by the reader quickly and effectively.
Group 3 Course ContentTraining: Day 1Post Traini 19 Nov 2010 Introducing the Prowriting™ method of written communication.
Reader requirements regarding reports, proposals and other types of business Group 4 communications.Training: How to write quickly and consistently.Post Traini 21 Feb 2011 Improving the readability of business communications using ProWriting™ standards.
Finding information faster and easier using ProWriting™ bits and topics.Pls click on prog dates to re Identifying the audience and purpose of informationin AU&ME LearningCatalogu How much of information is sufficient? Acquire skills to manage the quantity of
information effectively. Understanding the different types of information so that what participants write will be more useful to readers.
Day 2 Presenting different types of information efficiently to enable the information to be used effectively by readers: presenting concepts and ideas presenting policies presenting facts. Create reports, proposals and other types of documents using the Prowriting™ six task approach. Selecting a quick guide to structure your report. Use a unique check list to make sure reports and other documents will satisfy reader requirements.
1/2 Day Post Training Follow Up Session Participants are required to bring material they have written for review and there are someadditional refresher exercises provided.
Geoff Webb, Tactics Asia This course is designed for those who need good communication skills in their work.It is targeted at those who write the following:
Focus Group Incident Reports Test Reports Managers & Professionals Research Papers Design of Experiment
Technical Papers Exploration Reports Duration Problem Recommendation Repo Feasibility Study
Days + 1/2 Day Post Training Technical Reference Manuals Technical Proposals Project Closeout Reports Problem Solution Report
Class sizeMin 14 - max 18 pax The ProWriting™ methodology is based on how readers retrieve, process and act on
rticipants grouped by needs) information. It provides writers with tools and techniques to: analyse information types such as concepts, principles, processes and procedures
Cost per pax organise information “bits” and “topics” depending on the type of information and theMYR1,300 purpose of the information, and
present information in the most effective way based on information type and reader use.
Session DatesCourse Objectives
Group 1 At the end of the course participants will be able to:Training: express themselves clearly and confidentlyPost Traini 23 Aug 2011 produce any type of written communication to satisfy the requirements of their readers
write contents of documents which are easy to read and comprehendGroup 2 enable the reader to find the required information quicklyTraining: structure information to be useful, andPost Traini 22 Oct 2010 enable the information to be used by the reader quickly and effectively.
Group 3 Course ContentTraining: Day 1Post Traini Jan 2011 (am) Writer and audience challenges in technical reports
Types of technical reportsGroup 4 The Technical Report Documentation processTraining: Analysing the audience and purpose of a technical reportsPost Traini Jan 2011 (pm) Improving the readability of technical reports using ProWriting™ standards
Finding information faster and easier using ProWriting™ bits and topics.Group 5 How to number the sections in your reportTraining: How much of information is sufficient? How to manage quantity of information effectivelyPost Traini 18 Mar 2011 Understanding the different types of information so that your technical report is more
useful to the readers.
Pls click on prog dates to reDay 2in AU&ME LearningCatalogu How to present different types of information in a technical report so that the content
is more useable:− presenting facts using lists, tables, diagrams and charts− presenting ideas and concepts clearly and concisely− presenting structure information using diagrams and tables− presenting procedures in a systematic manner Referencing and references in technical reports Liability and technical report writing Create reports, proposals and other types of useful documents Selecting a quick guide to structure your report
1/2 Day Post Training Follow Up Session Participants are required to bring material they have written for review and there are someadditional refresher exercises provided.
Trainers Course Objectivesthi Maniam, People Potential By the end of Leading Effective Meetings, participants will:
Know the characteristics of an effective meeting.Focus Group Know how to plan and prepare for successful meetings.
ted Managers & Professionals Know how to use facilitation skills to accomplish meeting objectives. Know how to ensure agreements and action items are implemented.
Duration Know how to handle objections/disagreements during meetings.3 Days
Course ContentsClass size INTRODUCTION TO MEETINGS
Min 16 - max 20 pax Objective: Know the characteristics of an effective meeting. Meeting Survey Results
Cost per pax Baseline Role-PlayMYR1,100 5 P’s of Effective Meetings; Types of Meetings; Ground Rules
Session Dates PLANNINGSession 1 Objective: Know how to plan and prepare for successful meetings.Session 2 Setting Objectives for MeetingsSession 3 Is a Meeting Necessary?
Participants at a meetingPls click on prog dates to reg Preparing Agendas for Effective Meetingsin AU&ME LearningCatalogue
FACILITATIONObjective: Know how to use facilitation skills to accomplish meeting objectives. Beginning the Meeting Staying on Track Effective Participation Reaching a Decision Conflicts in a Team Meeting Responding to Nonverbal Communication Managing Meeting Monsters
FOLLOW UP ACTIONSObjective: Know how to ensure agreements and action items are implemented. Ending Meetings on Time and On Target Evaluating Meetings Meeting Outcomes and Follow-Up Tools & Resources
HANDLING OBJECTIONSObjective: Know how to handle objections/disagreements during meetings. Defining & analysing the problem/objection 6-Hat Thinking Pros-Cons-Fixes Criteria Elicitation Creating and Selecting Options Implementing Solution and Follow-Up
FINAL ROLE-PLAYObjective: To practice meeting skill. Facilitation Closing and Follow-Up
Etiquette for Cross Cultural OrganisationTrainers Course Objectives
Rohn Rajen, RRC Worldwide By the end of programme, participants will:eena Chahil, RRC Worldwide Understand the basic emotional and behavioral styles in the corporate world
Aware of cultural diversityFocus Group Aware and understand that they are ambassadors for Alstom
All levels Describe appropriate office dress and other grooming essentials.icipants are grouped by level Effectively network and manage introduction, small talk, formal dining, etiquette
Develop an action plan to improve corporate professionalism DurationDays + 1/2 Day Post Training
Days + 1/2 Day Post Training Course ContentsEQ
Class size Emotions – Defined & Revisited for An Organizational ContextMin 18 - max 25 pax Articulations of Emotions
Emotional IntelligenceCost per pax Business Practices of An Emotional Intelligent Organization.
Session DatesGroup 1 CROSS CULTURALTraining: What is Culture?Post Traini 20 July 2010 EthnocentrismGroup 2 Reasons for DiversityTraining: Cultural IntelligencePost Traini 5 Aug 2010 Case studyGroup 3 Training: BUSINESS ETIQUETTE Post Traini 2 Sept 2010Group 4 Etiquette Essentials For Business ProfessionalsTraining:Post Traini 21 Oct 2010 Practical Aspect Of Malaysian ProtocolGroup 5 The Language Of Silent Talk - Body LanguageTraining: Grooming That Brings Out The BestPost Traini 4 Nov 2010 Understanding Your Body Shape, Size and ProportionGroup 6Training:Post Traini 9 Dec 2010 Networking Skills and TipsGroup 7Training:Post Traini 5 Jan 2011 Other informationGroup 8 Participants need to complete:Training: 1)Pre-course reading Post Traini 25 Feb 2011 2) Post-course 30 days action planGroup 9 3) 1/2 day post training follow-upTraining:Post Traini 23 Mar 2011
Pls click on prog dates to register in AU&ME LearningCatalogue
14 - 15 June 2010
5 - 6 July 2010
3 - 4 Aug 2010 You Are The Message
20 - 21 Sept 2010 Business / Corporate & Social Protocol - How To Meet & Greet
4 - 5 Oct 2010
Wardrobe Strategies....Managing Your Wardrobe 8 - 9 Nov 2010 The Art Of Social Savvy - Gracious, Sophisticated Manners
jit Kaur & Irene Chay, DDI Teaches leaders how to get results through people.Course Objectives:
Focus Group Multiply leaders effectiveness by motivating helping people to be more effective.By Nomination Accomplish more interactions in less time, while enhancing interpersonal relationships.
Enhance team performance by providing effective feedback that is accepted and act onDuration Competencies Developed:
4 Days Building strategic working relationships Communication
Class size Gaining commitmentMin 12 - max 16 pax
Course 2: Getting Started As a New Leader (IM: EX®)Cost per pax New leaders develop a strategy and learn leadership approach to accelerate their success
MYR4,500 in this new leadership role.Course Objectives:
Session Dates Quickly and effectively achieve results in their new role as a leader.Group 1 Focus their time and efforts on high-priorities tasks.Group 2 Effectively lead their teams to contribute to be organization’s business strategies.
achieve results through others by Building strong relationships with team members.Pls click on prog dates to Competencies Developed:in AU&ME LearningCatalo Building trust
Inspiring others Planning and organizing
Course 3: Working Through Conflict (Techniques®)Helps employees handle conflicts among team members.Course Objectives: approach conflict as process. Reduce the potential cost of conflict to themselves and their organization. Minimize the negative consequences of unresolved differences. Improve productivity by effectively handling conflict on and off the job. contribute to an open, collaborative work environment.Competencies Developed: Managing conflict Communication
Course 4: Improving Personal Productivity (Techniques®)Increase their productivity while decreasing their stress levels.Course Objectives: Improve their personal productivity by eliminating or changing non-productive behaviours. achieve higher levels of efficiency by applying new, more productive work habits.Competencies Developed: Managing work Planning and organizing work standards
Course 5: Working As A Team (Techniques®)Teaches employees the personal, interpersonal, and organizational advantages of working together, whether in teams or work groups.
Course Objectives: Apply team success factors to improve performance of teams Reduce the time it takes their teams to overcome growing pains.- be aware of and address the challenges their teams faces in the four stages of team development.Competencies Developed: Contributing to team success Building strategic working relationships
Course 6: Building Winning Partnerships (IM: EX®)Helps leaders identify their role in establishing alliances among work groups, management, customers and suppliers.Course Objectives: Establish an operational framework for a partnership through effective communication. Work with internal and external partners to achieve shared goals and win-win situations Successfully monitor and enhance partnerships. overcome the challenges that often cause partnerships to veer off course.Competencies Developed: Building partnerships Building strategic working relationships Communication
Teaches leaders how to get results through people.Focus Group Course Objectives:
gers (with reporting lines) Multiply leaders effectiveness by motivating helping people to be more effective. Accomplish more interactions in less time, while enhancing interpersonal relationships.
Duration Enhance team performance by providing effective feedback that is accepted and act on2 Days Competencies Developed:
Building strategic working relationshipsClass size Communication
Min 12 - max 16 pax Gaining commitment
Module 2: Adapting to Change (Techniques®)Cost per pax Develops confidence and skills to change and welcome it as an opportunity to grow
MYR2,500 Course Objectives:
Session Dates take charge of change by learning to act on areas they can influence.Group 1 Develop an action plan for adapting to and implementing change.Group 2 Support, guide, and encourage others to Adapt more effectively to change.
Competencies Developed:Pls click on prog dates to Adaptabilityin AU&ME LearningCatalo Initiating action
Module 4: Influential Leadership (IM: EX®)Helps leaders accelerate the decision-making process, yet still make quality decisions infast-paced environments with limited time and information.Course Objectives: Capture people’s attention, change their perspectives, and make things happen. Clearly link ideas, suggestions and recommendations to changes that will have a positive impact on individual, team, and organizational performance. Express themselves with enthusiasm and conviction. Understand people’s motivations, needs and concerns so they can gain their commitment.Competencies Developed: Building partnerships Gaining commitment Building a successful team Building strategic working relationships
Experience change without a loss in productivity or performance.
Develops leaders who help people achieve goals and avoid problemsFocus Group Course Objectives:
rs (with reporting lines) Prepare people to Successfully handle challenging situations and tasks. Expand their teams’ capabilities to give the organization a competitive edge.
Pre-requisites Delegate new responsibilities with confidence.Inspire & Influence Spend less time reacting to problems because they have prepared their work groups to succeed.
Competencies Developed:
Duration Aligning performance for success
1.5 Days Coaching
Communication
Class size Developing othersMin 12 - max 16 pax Gaining commitment
Inspiring othersCost per pax
MYR2,200 Module 2: Coaching for Improvement (IM: EX®)Conduct effective improvement discussions and ongoing support to improve performance.Course Objectives:
Session Dates encourage others to take charge of improving performance and altering work habits, Group 1 Develop an improvement plan, and measure their progress.Group 2 Prepare for and conduct successful improvement discussions.
handle specific challenges that might occur during such discussions.Pls click on prog dates to Foster morale and productivity by addressing performance and work-habit issues in a firm, fair,in AU&ME LearningCatal and consistent manner.
Competencies Developed: Coaching Communication Gaining commitment
Module 3: Retaining Talent (IM: EX®)Understand their critical role in retaining organizational talent.Course Objectives: Show people their value to the organization. Increase frequency and quality of discussions with people on job satisfaction and intent to stay Uncover important factors to retain each individual and take action to Increase satisfaction. Develop a plan to Reduce voluntary turnover.Competencies Developed: Building trust Inspiring others Developing others Leading through Vision and Values Valuing diversity
