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AN ACT THAT SIMPLIFIES CITZENS LIFE What?

How?

Dr.Karuna PatilAsst.Prof.

S.S.L.Law College, Gulbarga

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This will reduce wasteful expenditure on repetitivevisits by citizens and reduces avoidable harassmentand evasive answers from officials. For example,Ration card, Motor driving license, disabilitycertificate.Karnataka unveiled a major iniaitive of guaranteeingservices to the citizens in a time bound manner,thereby putting an end to the running around frompillar to post for getting services, with the launch of Sakala

throughout the state from April 2, 2012.Sakala (right time) comes in a time bound mannerwith the attractive catchline No Today or Tomorrowhence forth; Delivery promise shall be honoured (Indunaale innilla, helida Samaya tappolla).This act Guaranteed 151+114=265 services covering11+8=19 departments that are most critical forcitizens within a stipulated time limit.This act is enforced in all the 30 districts of the stateto ensure no citizen is left behind and Karnataka hasgiven the LARGEST bouquet of 265 services in thecountry.

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KEY FEATURES OF THE ACT

If the timely service is not rendered resulting inunnecessary delay. The concerned officers of thepublic offices are obliged to pay compensation tothe citizen.

Similar acts are prevalent in several states inIndia.Karnataka is determined to keep up its reputationas a progressive state by implementing such alaw effectively. It is the ambition of thegovernment to reach out of the citizens andprovide maximum services within the stipulatedtime.

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OBJECTIVES

The act is aimed at speeding up the administrationand thereby eliminate the generally unpopular imageof the government as a slow service provider.The other objective is to inform the citizens about thestatus of their application online as a matter of theirright to know.For example, when a citizen applies for a duplicate Khata by following all the prescribed norms, theapplication first goes to the helpdesk of RevenueDepartment. Thereafter, the application moves to theconcerned case worker, assuming that it takes a day

for this movement, the application moves to theRevenue officer. And subsequently moves tocommissioner or Head of the office. Following therequired procedures, the application comes back tothe case worker from where the applicant obtainsrequired information. The entire process is completed

in three days.

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After the stipulated period of three days, if theapplicant fails to receive the duplicate Khata she

/ he can appeal to the Senior Officer called (CO)competent officer.

The second appeal lies to NEXT HIGHER LEVEL

OFFICER CALLED APPELLATE AUTHORITY (AA),Both CO & AA have to attend to the grievances /appeals in a time bound manner.

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RIGHT TO SERVICE

Citizens involved in the selection of the logo, nameand slogan democracy in word and deed!.KGSC Act providing notified services to citizens with inthe stipulated time limit. A detailed schedule of eachof the 265 services and its stipulated time lines arelisted in the act (Section 5 of the KGSC act).Application get computerized acknowledgement 15digit number called a GSC number (Guarantee ofServices to Citizen number) which will be the uniqueID number for every application received, (Section 6

of the KGSC Act).

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Any delayed disposal entitles the citizen to receivecompensatory cost @ Rs.20 per day. Rs.500 max) allservice delivery and appeals are time bound and default ofthe same entitles compensatory cost to citizens (Section 9of the KGSC act).Grievances redressal in the form of call centre, emails andtelephone calls to sakala officials are provisioned.Display boards mandatory at all service points under Sakala(Section 6 of the KGSC Act).Deputy Commissioners (DCS) are the chief nodal officersfor the respective district. This apart District InformationTechnology Consultants are placed to aid and later tocitizen services needs.The model notice boards contain all information such as thedetails of the services delivered. The name of thedesignated officer, the stipulated time, the list ofdocuments / fees to be submitted the details of the higherofficial to whom appeals can be made by citizens.If the citizen is not satisfied even after 2 appeals, he hasthe liberty to go in for the writ appeal in high court. The C.O and A.A shall while deciding an appeal under thissection have the same powers as are vested in Civil Courtwhile trying a suit (Section 13(6).

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OBLIGATIONS OF STAKEHOLDERS

The citizens are required to understand if theirclaim for services are justifiable and if so submitall the relevant document.The citizens are expected to follow the legalrequirements while submitting the documents

and pay the prescribed application fee.The public officer / officials must appreciate thatthey have been appointed to their positions toservice the citizens.It is their primary duty to fulfill the needs of the

citizens and re-orient their work

cultureaccordingly.The compensatory cost is only the nominal cashburden on the officials is intended to instill asense of public service with accountability,efficiency and transparency.

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CONCLUSIONAfter going through the discussion of the

various provisions of the act, it is submitted thatthe impact of the sakala is satisfactory in thefollowing manners:-Enhanced citizen satisfaction.Reduction in service delivery timePredictable, responsive and transparent publicservice delivery.On-line monitoring, service status tracking / SMS

based information.Accountability at the levelsCitizen Govt. DialogueContinuous evaluation, supervision.