BANK BUKOPIN
Overview as of September 2014
R:250 G:250 B:0
R:0 G:111 B:192
R:63 G:173 B:92
DISCLAIMER
IMPORTANT: The following forms part of, and should be read in conjunction with, this presentation.
This report is prepared by PT Bank Bukopin Tbk independently and is circulated for the purpose of general information only. It is not intended to the specific person who may receive this report. No warranty (expressed or implied) is made to the accuracy or completeness of the information. Some of the statements contained in this document contain “forward looking” statements with respect to the financial conditions, results of operations and businesses, and related plans and objectives. These Statements do not directly or exclusively relate to historical facts and reflect the Company’s current intentions, plans, expectations, assumptions and beliefs about future events. The Statements involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those in the statements as originally made. Such statements are not, and should not be construed as a representation to future performance of the Company. Readers are urged to view all forward-looking statements contained herein with caution.
TABLE OF CONTENTS
Overview
Business Activities
Competitive Strengths
Financial Summary
Strategic Plan
OVERVIEW
88.25% 86.82%
Koperasi Pegawai Bulog Seluruh
Indonesia (KOPELINDO) /
Cooperative of Bulog Employees
Public
PT Bank Syariah Bukopin PT Bukopin Finance
29.51% 18.57% 11.43% 40.49%
PT Bosowa Corporindo
Government of Republic of Indonesia
SHAREHOLDERS STRUCTURE AS OF SEPTEMBER 2014
5
INDUSTRY POSITION
In billion Rp
Loan Rank 17th
Asset Rank 17th
Deposit Rank 14th
Asset Loan Deposit
Source: Bank’s Publications as of June 2014, Bank Only
6
62,523
62,787
64,776
69,153
71,011
73,955
74,885
88,007
100,593
105,570
135,623
137,794
154,429
156,720
176,854
217,920
388,013
512,847
621,978
674,748
Stanchard
Mandiri Syariah
Citibank
Bukopin
BTPN
Bank Jabar
UOB Indonesia
HSBC
OCBC NISP
Tokyo-Mitsubishi
BTN
BII
Danamon
Panin
Permata
CIMB Niaga
BNI
BCA
BRI
Mandiri
35,743
38,073
46,655
47,375
47,719
47,824
53,670
54,758
63,740
76,720
93,982
97,805
107,379
108,739
126,561
152,258
244,138
321,639
432,441
459,131
Citibank
DBS Indonesia
Mandiri Syariah
Bukopin
Bank Jabar
BTPN
HSBC
UOB Indonesia
OCBC NISP
Tokyo-Mitsubishi
BII
BTN
Danamon
Panin
Permata
CIMB Niaga
BNI
BCA
BRI
Mandiri
38,073
41,707
43,720
46,747
47,710
50,474
57,648
58,325
59,288
70,453
95,253
103,372
107,632
118,866
138,412
160,859
304,089
421,221
488,451
501,350
DBS Indonesia
Mega
Citibank
BTPN
Stanchard
UOB Indonesia
Bukopin
HSBC
Bank Jabar
OCBC NISP
BTN
BII
Danamon
Permata
Panin
CIMB Niaga
BNI
BCA
BRI
Mandiri
HISTORY AND KEY MILESTONE
7
1989 1993 2003 2006 2008 2009 2011 1970 2012 2013 2014
• Rights Issue I • Spinned off Sharia
Business Unit to PT Bank Syariah Bukopin in which Bank Bukopin owns 65.4%
Increased ownership in PT Bank Syariah Bukopin became 86.82%
Issuance of Subordinated Bond Sustainable I Bank Bukopin Period I Year 2012
Rights Issue III
• Rights Issue II • Increased
ownership in PT Bank Syariah Bukopin became 77.57%
• Additional acquisition of the shares of PT Bank Syariah Bukopin, bringing the total shares to 65.44%
• Paid off Series A Bonds, Series B Subordinated Bonds and Sharia Bonds
Issuance of Series A Bonds, Series B Subordinated Bonds and Sharia Mudharabah Bonds
• Changed its name into Bank Bukopin
• Issued Bond
• Became a public-listed company via IPO
• Acquisition of 24.73% shares of PT. Bank Syariah Bukopin
• Acquisition of the shares of PT Bukopin Finance
Became a limited liability company, PT Bank Bukopin
Bank Umum Koperasi Indonesia (Bukopin) was formed
BUSINESS ACTIVITIES
CORE BUSINESS
Supported by Treasury Business, International Banking and Fee-Based Services
Objective:
To become a top bank through focusing on value
Consumer
“To be a Preferred Partner for Mass, Mass Affluent Customers and
Business Owners ”
SME
“To be a key player in SME Banking”
Commercial
“Sustain Current Market Position”
MAIN BUSINESS PILLARS
Micro
“To be a market leader in business to business
Micro and a prime player for Rural Micro Banking”
Bank Bukopin’s business activities of lending and funding include four pillars which are
Small and Medium Enterprises (SME), Micro Business, Consumer Business and
Commercial Business.
9
COMPETITIVE STRENGTHS
POSITIONED FOR GROWTH
Leading Sophisticated
Mid-Sized Bank
Experienced and Competent
in SMEs and Micro Business
Strategic Partnerships
Satisfying and Compatible
Services
Extensive Branch and Electronic Network
Established Control and Risk
Management
Experienced Management
11
STRATEGIC PARTNERS
• National Food Logistic Agency
Bulog
• Community-based cooperative
Swamitra
• Indonesian Sosial Security Agency
Badan Penyelenggara Jaminan Sosial (BPJS)
• State-owned pension company for civil servants
Taspen
• Indonesia state-owned electricity company
Perusahaan Listrik Negara (PLN)
• Multi finance solutions
Multi Finance
12
• Responsible for the maintenance of rice availability, rice distribution and price control.
• Bank Bukopin is one of two banks (20%) that is financing Bulog.
• Bank Bukopin has a long-standing partnership with Bulog. Around 6,6% of Bank Bukopin’s Commercial loan portfolio comprises loan to Bulog.
• Bank Bukopin provides financing to Bulog’s food distribution supply chain from end-to-end.
• Bank Bukopin also assists Bulog with logistics information and accounting system management.
• Bank Bukopin provides fully service financing to 4 areas of regional division of Perum Bulog : West Java, DKI Jakarta, Bali and South Kalimantan.
• Since the late 1990s, Bank Bukopin has developed Swamitra model. We provide Management Assistance, System and Procedure and IT System.
• Today, Bank Bukopin partners with 676 Swamitra with more than 510.000 members across Indonesia. Cooperative members are mostly in the micro-business segment.
• Bank Bukopin provides loans to Swamitra, which then channels the loan to its members (two step loan).
• In Swamitra lending, members of the cooperative keep an eye on one another, to ensure repayments so as to protect the profitability of the cooperative. This leads to a low NPL ratio for Swamitra loans.
Savings and loan cooperative
Bulog’s network:
26 Regional Divisions
101 Sub-Regional Divisions
30 Logistic Offices
463 Warehouses
STRATEGIC PARTNERSHIP
13
DPPM
Nanang
DKKM III
Pak Joni & Arie
Mulyawan
• Badan Penyelenggara Jaminan Sosial (BPJS) or Social Security Agency is a state’s program that is aimed to provide social security for Indonesian citizen. This new organization was formed in 2014 as merger from two state’s organization namely ASKES (health insurance) and JAMSOSTEK (social security).
• Bank Bukopin has 28 outlets co-located at BPJS’s offices. These outlets enable the deposit of contributions by and payment of BPJS claims to its members.
• BPJS owns a 3.61% stake in PT Bank Syariah Bukopin, in which Bank Bukopin controls 86.82% (the remaining shareholders are local funds).
• Bank Bukopin is collaborating with BPJS to finance housing benefit for BPJSs members and cash management services for BPJS.
Pension scheme for civil servants
• Appointed as one of 17 institutions as pension fund payment agent.
• Bank Bukopin provides personal financing to Taspen pensioners under its micro financing segment.
• Repayments are through deduction from pension payments.
• Outstanding loans under the Taspen program have grown to around Rp2.70 trillion by September 2014.
14
STRATEGIC PARTNERSHIP
Indonesian Sosial Security Agency
DPPM
Nanang
DPPM
Bugi Hardiman &
Firman
State-owned electricity company
• Bank Bukopin currently serves more than 16 million out of 60 million PLN customers who pay their bills through 56 banks.
• Bank Bukopin was the first commercial bank in Indonesia to establish the Payment Point On-line Bukopin (PPOB) over 5 years ago. It now has more than 22.000 PPOBs across Indonesia.
• PPOBs can provide services to PLN customers such as billing payment, new PLN installation and PLN prepaid card for electricity.
• The PLN partnership has provided a boost to Bank Bukopin’s fee-based income, cash management services, CASA accumulation and loan portfolio.
• Multi finance company is non-bank financial Institutions, developed to conduct activities for the finance institutions specifically in the field of financing leasing, factoring, credit card and/or consumer financing.
• Bank Bukopin has collaborated with 24 multifinances, serves around 57.780 customers with
Rp 4.4 trillion of outstanding loan.
Multi finance solutions
15
STRATEGIC PARTNERSHIP
DDKM
Wahyu
Rev Pak Rivan
DRPO
Imam Karoles
Providing arrays of products and services to fulfill customer needs
Using technology as a strategic
means to deliver services
Improving human resources competencies as
a key factor
SATISFYING AND COMPATIBLE SERVICES
16
EXTENSIVE BRANCH AND ELECTRONIC NETWORK
September 2013
September
2014
Growth
2013-2014
Branches 37 40 3
Sub Branches 112 119 7
Cash Offices 150 145 -5
Micro-Service Offices
87 87 0
Payment Point 38 39 1
Pickup Service 8 8 0
Total outlet 432 438 6
ATMs 472 600 128
Mini ATMs 1.304 1.951 647
• Bank Bukopin currently has network in 22 out of 34 provinces in Indonesia.
• Bank Bukopin’s ATM card gives its holder access to all major ATM networks in Indonesia (including ATM BCA Prima, ATM Bersama and ATM Plus), comprising more than 30.000 ATMs.
• Bank Bukopin’s PPOB outlets across Indonesia reaches out to the urban and rural population.
• Our IT system provides real-time monitoring of each branch’s transactions and positions.
17
SKPR
Suhud
DRPO
Imam K
DPPT
Fredy
Flores
Lampung
Nanggroe Aceh Darussalam
Riau Jambi
South Sumatera
West Sumatera
West Kalimantan
East Kalimantan
South Kalimantan
Banten
North Sulawesi
South Sulawesi
Bali
West Nusa Tenggara
East Nusa Tenggara East Java West Java
D.I.Yogyakarta
DKI Jakarta Central
Java
North Sumatera Riau Island
Established Controls and Risk Management
• Implementation of risk management in Bank Bukopin covered 8 main risks
* credit risk * legal risk
* market risk * reputational risk
* liquidity risk * strategic risk
* operational risk * compliance risk
• Bank Bukopin has developed models and systems for risk management, such as Credit Rating (ICRR), Credit Scoring (E Flow and SIKM), Operational Risk and Control Self Assessment (RCSA), Asset and Liabilities Risk Management Model
• Bank Bukopin also regularly conduct stress testing, to forecast the impact of any external shock to the Bank’s performance, such as credit risk stress testing, interest rate risk stress testing, liquidity risk stress testing
• The Risk Management Division is independent from risk taking units
• Beside the internal audit activity, there’s also internal control units embedded to the risk taking units (Credit Risk Control and Internal Control unit) and an independent unit of compliance, all to establish comprehensive internal control system
Active observation by Boards through
Committee
All transactional execution had to go through checker and approval system.
There’s also clear segregation between business and operational units
Risk management executed by each related
unit (risk taking units) Oversight Function and
Bank-wide risk management by Risk
Management Division, Compliance Division Independent Assurance
Function of Internal control process
Bank Bukopin has set and continously review various internal policies and guidance for controlling
all risks faced
18
I. Risk Management Process II.Risk Management Implementation
With Three Lines of Internal Control
To support Risk Management Implementation
BOARD OF DIRECTORS Glen Glenardi, President Director 28 years of experience Past experiences include: - Director of Micro and SME (2000-2005) - Director of Cooperatives and Small Enterprises (1999-2000) - Head of Credit for Cooperatives and Small Enterprises Group (1997-1999) - Head of Cirebon Branch (1989-1992)
Tri Joko Prihanto, Finance & Planning Director 28 years of experience Past experiences include: - Director of Operations (2000-2007) - Corporate Secretary (1996-2000) - Group Business Head (1995-1996) - Division Head of Human Resources (1993-1995) - Division Head of Business Development for Cooperatives
(1991-1993)
Agus Hernawan, Retail Director 28 years of experience Past experiences include: - Director of Services & Distribution (2007-2013) - Director of Consumer Banking (2000-2007) - Group Business Head (1997-2000) - Head of Bukopin Branches (1989-1997)
Sulistyohadi DS, Services & Operation Director 26 years of experience Past experiences include: - Director of Medium, Small Enterprises and Cooperatives
(2005-2013) - Group Head for Institutional Business (1999-2005)
Adhi Brahmantya, Business Development and Information Technology Director 26 years of experience Past experiences include: - General Manager of Business Development (2011-2013) - Division Head of Distribution Network and Business Partnership (2010-2011) - Project Officer of Public Service (2008-2010)
Mikrowa Kirana, Commercial Director
28 years of experience Past experiences include: - Group Line Head for Commercial Business (2002-2006) - Group Area Head for Commercial Business in West and Central Java (2001-2002) - Group Line Business Head (1998-2001) - Head of Kupang and Denpasar Branches (1993-1998)
Irlan Suud, Risk Management, Compliance and Human Resources Development Director 23 years of experience Past experiences include: - SEVP Risk Management & Human Resources Development
(2013-2014) - General Manager of Business Regional I (2012-2014) - Division Head of Credit Commercial IV (2012) - Division Head of Program Fund (2008-2012)
19
BOARD OF COMMISSIONERS Mulia P. Nasution, President Commissioner Chairman of The Supervisory Board of State`s Accounting School (2009-Present)
Muhammad Rachmat Kaimuddin, Commissioner *)
Past experiences include: - Secretary General of Ministry of Finance (2006-2011) - Director of General Treasury of Ministry of Finance (2004-2006) - Head of National Financial Accounting Body (2001-2004) - Head of Data Processing and Budget Information (1999-2001) - Director of Government Treasury and Cash (1998-1999) - Director of Budget Development II (1995-1998)
CEO of Bosowa Kapital (Present).
Past experiences include : - Vice President/Chief Rep Officer for Indonesia of Baring Private
Equity Asia (2012 – 2014). - Advisor to the Board of PT Toba Bara Sejahtera Tbk (2012) - Group CFO of PT Amstelco Indonesia Tbk (2011–2012) - Principal of Quvat/Principia Management Group (2008–2011) - Managing Director/CFO of PT Cardig Air Services (2009–2011)
20
Deddy S.A. Kodir, Commissioner Chairman of Kopelindo (2008-Present) Past experiences include : - Director of Human Resources & General Affair of Bulog (2011-2012) - Director of Planning and Business Development of Bulog (2009-2011) - Over 30 years experience at Bulog Institution
Past experiences include : - Head of Public Service Ministry of Housing Republik Indonesia (2010-
Feb 2011) - Over 30 years experience at Ministry of Finance
Margustienny Oemar Ali, Independent Commissioner
Omar Sjawaldy Anwar, Independent Commissioner *) Past experiences include : - President Commissioner of PT Suryaindo Investama (2012-2013) - President Commissioner of PT OVI Energi (2012-2013) - President Commissioner of PT Energi Investama (2012-2013) - President Director and CEO of PT Trimegah Securities Tbk (2010-2012)
Parikesit Suprapto, Independent Commissioner Special Aid of the Ministry of State Owned Enterprise (2012-Present) Past experiences include : - Deputy of Business Services, Ministry of State Owned Enterprise
(2010-2012) - Deputy of Banking and Financial Services, Ministry of State Owned
Enterprise (2008-2010) - Expert Staff to the Minister of State Owned Enterprise for Small
Enterprises Cooperation (2005-2008)
Eddy Hutarso, Independent Commissioner *) Director PT Pacific Fiber Indonesia (2007–Present) Past experiences include: - Licensing General Manager of PT Pacific Fiber Indonesia (2006-2007) - SSL Manager of PT Pacific Oil & Gas Indonesia (2004-2006) - SSL Manager of PT Raja Garuda Mas Indonesia (1997-2004) - SSL Manager of PT Riau Andalan Pulp & Paper (1994-1997)
*) Subject to Financial Services Authority or OJK approval
President Director of PT True North Bridge Capital (2012–Present)
FINANCIAL SUMMARIES
KEY FINANCIAL – BALANCE SHEET Total Assets (Rp. Tn)
Total Assets increased year-on-
year by 12.74% from Rp69.1 Tn
to Rp77.9 Tn due to the
increase of third party deposits.
Total Loans (Rp. Tn)
Period Percentage
% Y o Y 12.74%
% Y to D 12.09%
Period Percentage
% Y o Y 2.44%
% Y to D 3.92%
Loan increased year-on-year by
2.44% from Rp49.2 Tn to
Rp50.4 Tn. This was due to the
increase of retail loans.
22 * Audited
Sept-13 Dec-13* Sept-14
Sept-13 Dec-13* Sept-14
48.5
50.4
69.1 69.5
77.9
49.2
OVERVIEW OF LOAN PORTFOLIO
Loan segment Loan size
Retail consists of:
- Micro
- SME
- Consumer
< Rp.500 M
Rp.500 M – Rp.30 Bn
Commercial > Rp.30 Bn
Retail
Bulog
Commercial
6.96 %
Sept-13 Dec* Sept-14
Rp.7.7 Tn
Rp.26.1 Tn
Rp.15.3 Tn
Rp.49.2 Tn Rp.50.4Tn
Rp.32.3 Tn
Rp.1.2 Tn
Rp.16.9 Tn
53.05%
15.65%
31.30%
64.09%
2.38%
33.53%
60.21%
7.83%
31.96%
Rp.29.2 Tn
Rp.3.8 Tn
Rp.15.5 Tn
11.88% 10.62%
-50,65% -68.42%
1.31% 9.03%
Rp.48.5 Tn
23 * Audited
23.75%
-84.42%
10.46%
2.44%
13*
Total Loan YoY
Retail YoY
Bulog YoY
Commercial YoY
24
Gross Non-Performing Loan (NPL) (%)
• Our gross NPL is at level 3.09% , while net NPL is at 2.42% in Sept 2014.
Net Non-Performing Loan (NPL) (%)
Sept-13 Dec-13* Sept-14
2.29
2.26
3.09
Sept-13 Dec-13* Sept-14
1.63
1.51
2.42
KEY RATIO
KEY FINANCIAL – BALANCE SHEET
Deposits increased year-on-year by 14.46% from Rp56.0 Tn to Rp64.1 Tn. The increase comes from time deposits and savings.
Period Percentage
% Y o Y 14.46%
% Y to D 14.87%
Savings Current Account Time Deposit
25
Total Third Party Deposits (Rp. Tn)
Loan-to-Deposit Ratio (LDR) (%)
• LDR year-on-year decreased by 10.17%
from 87.28% to 77.11%.
• Decreased in LDR was due to
decreasing Bulog loan portfolio from
Rp7.7 Tn to Rp1.2 Tn.
Sept-13 Dec-13* Sept-14
13.2
9.0
33.8
14.3
55.8 56.0
Sept-13 Dec-13* Sept-14
64.1
9.0
14.9
8.9
32.5 40.3
87.28 85.80
77.11
* Audited
FUNDING COMPOSITION Funding Composition (by product)
Savings Current Time Deposit 26
60.36% 58.24% 62.87%
16.07% 16.13%
13.88%
23.57% 25.63%
23.25%
Sept-13 Dec-13* Sept-14
Rp.56.0 Tn Rp.64.1 Tn
Rp.13.2 Tn
Rp.9.0 Tn
Rp.33.8 Tn
Rp.14.9Tn
Rp.8.9 Tn
Rp.40.3 Tn
Rp.55.8 Tn
Rp.14.3 Tn
Rp.9.0 Tn
Rp.32.5 Tn
8.33% 4.19 %
0% -1.1%
-3.85% 24.0%
* Audited
14.46%
Total Funding YoY
12.88%
-1.11%
19.23%
Savings YoY
Current YoY
Time Deposit YoY
KEY FINANCIAL – BALANCE SHEET
Total Shareholders’ Equity (Rp. Tn) Period Percentage
% Y o Y 24.07%
% Y to D 8.06%
Equity increased year-on-
year by 24.07% from Rp5.4
Tn to Rp6.7 Tn. This
improvement comes from 3rd
Right Issue on December
2013 and profit growth.
27
Sept-13 Dec-13* Sept-14
5.4
6.2 6.7
* Audited
CORE & SUPPLEMENTARY CAPITAL
Core Capital
Supplementary Capital
28
• In line with Bank Indonesia’s Regulations, Bank Bukopin is categorized
into BUKU 3 with a core capital of Rp5.4 Tn.
• CAR decreased year-on-year due to the loan expansion in retail
segment, which caused an increase in Risk Weighted Assets (RWA).
11.69% 11.61% 11,71%
3.69% 3.51% 2.78%
Sept-13 Dec-13* Sep-14
15.38% 15.12% 14.49%
* Audited
KEY FINANCIAL – EARNING
Earning Before Tax Earning After Tax
Period % EBT % EAT
%Y o Y 9.66% 8.29%
Earning Before and After Tax (Rp. Bn)
• Net profit year-on-year decreased by
8.29% from Rp737.8 Bn to Rp676.6 Bn.
• Decreased in net profit as an impact of
increased in cost of fund which was
caused by increased in market interest
rate.
Sept-13 Dec-13* Sept-14
954.0
737.8
861.8
676.6
1.193.6
934.6
* Audited 29
KEY FINANCIAL – EARNING
Net Interest Margin (NIM) (%)
Net Interest Margin (NIM) year-on-year decreased by 0.01% from 3.75% to 3.74%.
Period % NIM
% Y o Y 0.01%
Fee Based Income (FBI)
Public Service Credit Card Treasury Others
30
Fee Based Income year-on-year increased by 26.54% from Rp571.9 Bn to Rp723.7 Bn.
Period % FBI
% Y o Y 26.54%
Sept-13 Dec-13* Sept-14
26.55% 26.98% 22.56%
52.31% 52.92% 53.97%
8.82% 9.65% 11.77%
12,32% 10.45% 11.70%
Sept-13 Dec-13* Sept-14
3.75
3.82
3.74
Rp. 571.9 Rp. 723.7 Rp. 785.7
* Audited
KEY RATIO
*
Cost-to-Income Ratio (CIR) (%)
Sept-13 Dec-13* Sept-14
64.95
66.93
64.96
Operating Expenses to Operating Income (%)
Sept-13 Dec-13* Sept-14
81.19
82.73
85.91
* Audited
• YoY increased as an impact of increased in
cost of fund due to high market interest rate.
31
KEY RATIO
Return-on-Equity (ROE) (%) Return-on-Assets (ROA) (%)
32
Sept-13 Dec-13* Sept-14 Sept-13 Dec-13* Sept-14
20.18 19.09
16.05
1.85
1.75 1.66
* Audited
33
AWARDS 2014
“SWA Best Wealth Creator 2014”
Awarded for Indonesia Best Public
Companies Based on Wealth Added
Index Method from SWA Magazine.
“Infobank Titanium Trophy 2014”
Very Good Financial Performance
1999-2013 from InfoBank Magazine.
1. Financial Category
“Indonesian Bank Loyalty Index (IBLI)”
Awarded for Saving Account Conventional Banking
2014 (Asset < Rp100 T) from InfoBank Magazine
and Markplus Insight.
2. Product Category
“The Most Reliable Bank”
Awarded for The Most Reliable
Bank (Conventional Bank – Asset 2)
from Koran Tempo & Indonesian
Banking School.
33
34
AWARDS 2014
“Jaringan Prima Awards 2014”
Awarded for The Best
Performance in Complaint
Handling 2014.
“Banking Public Excellence Awards 2014”
6th Best Overall Performance 2014.
“Banking Service Excellence Awards 2014”
The Rising Star Bank in Service Exellence
2014.
3. Service Category
Awards from PT PLN for:
1. First Rank Category for Total Sheet’s
Amounts of P2APST Transactions 2012
2. First Rank Category for Bank Collection
2012
3. First Rank Category for The Rupiah’s
Amounts of Point of Sales Transactions
2012
4. First Rank Category for Total Rupiah’s
Amounts of P2APST Transactions 2012
5. First Rank Category for The Amount of
Core Banking Transaction 2012.
6. Fourth Rank Category for The Best Ten
Bank Performance 2012
34
STRATEGIC PLAN
STRATEGIC PLAN
Become a Trusted Bank for Financial
Services
Strengthening the Structure
of Capital
Enlarge the Composition of Retail Business
Focus on Excelling in
Business Segments
Improvements of value chain
and cross selling
Enhances Strategic
Partnership
Improvement of Information
Systems, Technology and
Procedures
Strengthening of Corporate
Culture
Enhance the Role of Risk
Management and Compliance
Aspects
36
Thank You
Q & A