Annual Newsletter 2019dtss.in/newsandevents/Annual Newsletter 2018 - 19.pdf · 2019-06-25 · 3 M...

AnnualNewsletter

2019

625 65 37

Incredible performance 2018-19

RIGHT FROM THEMANAGEMENT DESK

Shamsher Puri Jasmer Puri

When we reflect on the year gone by, as we charted our path for 2018—19 last year in Jaipur, we had a mountain to climb – 625-37-

67, and we did it with aplomb.The last 3 years have been the most exciting and challenging years in the DTSS journey, growing

from a 14% revenue growth in 2016-17 to a 26% growth in 2017-18 and reaching an all-time historic high of 30% growth in 2018-

19 – the journey has been amazing and most satisfying. This amazing journey wouldn’t have been possible without YOU – each

one of you – a true CHAMPION. We rightfully celebrated as a TEAM and cherished the wonderful moments of the journey, and we

celebrate each other and exult in the success of our fellow team members.

As is the mark of true champions, we have set our sights on a new peak to scale for the next 3 years

Dear Champions,

• TEAM SPIRIT • ACCOUNTABILITY • PROFESSIONALISM • INTEGRITY • CUSTOMER FOCUS

The next 3 years bring on new challenges as well as exciting opportunities, which will take DTSS to be the No.1 FM organization in

the country. We can, am sure, as a team, strive together, keeping us focussed on scaling the 2X3Y peak, and in the process, build

DTSS as India’s best in class FM solutions provider. This will take a lot of doing – but it is what CHAMPIONS are made of – values

which embody the spirit of DTSS.

We AIMHIGHER

We LOOKFURTHER

We RUNFASTER

and We GROWSTRONGER

Let us join together to create history – like never before – CHAMPIONS FOR LIFE

Double our team strength to 650002X3Y Double our revenue to INR 1200 Cr.

DEPARTMENTALHIGHLIGHTS SSC & FINANCE

Chief Financial Officer V S SEKAR

StableSSC

Digital Initiative

2019

Kaizen,6 Sigma,

ContinuousImptovements,

SLAs / KPIs

2014-18

SSCConceptualized

&Established

2013

InvoiceCentralized

CIC

2012

PayrollCentralized

CPC

2011

DecentralizedAccounting,Payroll, Back

Ofces

Till 2010

Key Highlights :-

Significant turnaround from net borrowings in the earlier years to positive cash

Delivery of Business EBITDA 102% of ABP

Fixed Costs reduced at 6.8% against 7.3% ABP

Timely remittance of statutory remittances and returns

Achieved ROCE 31% in line with ABP

Implemented key digital initial initiatives - Workflow in SSC, E Invoicing, 7FM in Power BI

Constructive support provided to various organization digital and process improvement initiatives during the year

Significant Treasury initiatives : Completion of Tax Assessments, IT Refunds, and achieving lowest ever Finance Costs

“On Time In Full” – completion of Quarterly Limited Review Audits, Mid-Year Audit, Tax Audit and Statutory Audit

Ind AS compliant Monthly Closing; Standardization of MMR in line with SIS

Improved quality and timelines in processing increased volumes by all the 8 Towers in SSC : H2R Payroll, H2R Compliance, CCM, O2C, P2P, R2A, P2P and MDM. Two of these 8 Towers viz SCM and H2R Payroll have been awarded as the Best and Second Best Support Teams respectively for the year.

Digital transformation of Operations : Drive GCM & CSAT

Asset

Tracking

On-boarding App

E-Attendance Facial Attendance

E-Invoicing C-SAT SalesMaxx Carpet Shampooing

Enhance Customer Experience : Drive business growth

Workflow ERP E-Payments

Improve Efficiency & Service Excellence

RPA

PowerBI LMS Fyle

Empower Employees

BUSINESSDEVELOPMENT

Grow Geographies: Pune & ROM, TN, AP & TL, North

Grow Tendering Vertical

Sell more IFM contracts

Grow M&E business

Sell moreOne SIS contracts

Vice PresidentAnoop Sharma

OPERATIONS

Recap to our wonderful journey of FY 2018-2019

Highest growth in North region & Mysore

We grew from 26 to 32 SBUs in 9 regions

Launched E-invoice,E-checklist and C SAT App

Highest growth during a financial year – 30%

GCM improvement in H1+H2

PresidentSanjeev Kumar N G S

Magic numberachieved

The key to success is to focus on the ‘goal', rather than ‘obstacles'.

What the future holds?

NEW INITIATIVES

Opportunities

Effective RSG team for new

business

GCM improvement

Cross IMP milestone

Focus regions AP, TL, TN &

ROM region

Expected growth in

M&E business

OWN YOURCUSTOMER

RESTRICTPAY DAYS

E-ATTENDANCE

Making our way forward FY 2019-20

HR &Training

Vice President HRShoba Saji

Partnering For Growth

Project Trishul - Tracking Site Employees A�endance, Payroll & Statutory

SPARSH – Reaching out to Employees @ 90% for A category clients

Empowering Women

through POSH

95% of A Category, 90% of B Category & 51% of C Completed

Preven�on ofSexual Harassment

Welfare

DTSS SEWA PREVENTIVE HEALTH

LEARNING = NURTURING

720

148

50

65

15

22

Welfare

Learning & Development

Training Champion

Me�culous planning & execu�on of trainings achieved by crea�ng Training Calendars and ensuring 80% adherence

Improving the training delivery and penetra�on by crea�ng TC currently at 1:40 ra�o (stated the year at 1:80 ra�o)

Training Champ - Frequent TTT sessions conducted for Tcs and their performance governed regularly

Introduc�on of Dishaa – Learning Management System (LMS) for be�er governance of the training ac�vi�es– Live data of trainings available any�me, anywhere.

Improved communica�on with internal stakeholders and clients about training delivery and cer�fica�on programs, resul�ng in improved collabora�on and client sa�sfac�on

Improved approach and modus operandi of the trainers – solu�on minded and proac�ve approach rather than reac�ve and fire figh�ng.

Con�nually improving C-Sat scores for Training Parameters

Industry & Academic Partnership for FMTransforming Talent of Hi Poten�al & Hi Performing supervisors to the next level of career

2 Supervisors underwent 2 months full�me training (FM specific) in last year

70 Supervisors planned to undergo structured residen�al cer�fica�on program in FY 19-20

6 month, FM specific program to be ini�ated at MSIHMCT college, DTSS to become Industry SME

Crea�ng an internal pool of cer�fied execu�ves to support business growth

Talent Footprint

Sodexo

Quess Corp

ISS India

BVG India

G4S Facili�es

Compass

OCS India

ACC Ltd

Apotex

Securitas

UDS India

Capgemini

Innov Source

SMS Integrated

Nimbus facili�es

Macrolink Solu�ons

Savali Management

Way forward 2019-20

Alignment to Group HR

Go live in 2018 - 2019

Band StructureHalf Yearly Performance AppraisalPreven�ve Health Care

On-going in 2019 - 2020

HRMS- Go Live Scheduled for Recruitment,Onboarding , PMP and Leave Management module Go Live Scheduled for Exit and Transfer moduleStandardize HR related documents like le�ers,policies, formsDigitalising Induc�onPolicy alignment for BandsEffec�ve Performance Feedback sessions

QA Highlights

Successful comple�on of IMS surveillance audit for the year 2018.

Pan India audit coverage over 95% for A & B category

External Customer ra�ng for QA audits maintained at 3.7 out of 4 (93% overall)

Overall Audit score maintained at 84.20% as against CSAT Score of 83.76% for the period

SBU response for audits and �mely audit closures & reviews are happening in a robust manner

Way forward

EHS training for all A & A+ sites across DTSS (where there is no permanent EHS resource - through freelance trainers)

EHS training Cer�fica�on for all successful site employees

Csat & QA Dash Board alert to Management for cri�cal scores

Automa�on of post audit observa�on closures by SBUs.

Compliance Key Achievements

Audit Sites and Scores sustained @ 97% in spite of the increase of sites from 193 to 323 sites as on DEC’18.

PF Data Correc�ons – Date of Birth, Name & Father Name : 80% completed in very short no�ce.

Compliance documents process thru “Robo�c Process Automa�on” transi�on completed successfully.

PF Inspec�ons successfully completed without any NC’s for the year 2017-18 at Cisco, Titan, HP (DXC), Infosys, JPMC, United Spirits, Toyota Kirloskar, Faively client sites.

A single version of Data

Accessible on the move – Mobile (Android only) and TV Dashboard

Flexible and Simple to use for sales managers

Benefits:

SalesMaxx is a tool for consolidated sales reports that capture the real-time sales efforts, effortlessly.

This application helped in eliminating an unending endeavor of sales dashboards

Moved away from traditional spreadsheet to new tool with 100% usage

RSG and CSG data in one location

All Sales effort can now be viewed live

Data at the disposable of the sales team

Positive feedback received from leadership and teams across functions

SalesMaxx SalesMaxx

DRIVING A CHANGE

THROUGH TECHNOLOGY

Sujatha Sethuraman

Joining Year - 2013

Current Year - 2019

Number of Years - 6

Pragati Bakshi

Joining Year - 2013

Current Year - 2019

Number of Years - 6

Rahul Deorukhkar

Joining Year - 2013

Current Year - 2019

Number of Years - 6

Karthik K

Joining Year - 2013

Current Year - 2019

Number of Years - 6

Winners of H2 Meet 2019

Long Service Recognition5 Years

Graduated to 5 Years

Sr. No Name Joining Year Current Year Number of Years

1 Suraj K Pa�l 2013 2019 6

2 Allauddin S 2013 2019 6

3 M Venkatachalapathi Reddy 2013 2019 6

4 Deepak Kumar Kushwaha 2013 2019 6

5 Divya J Nair 2013 2019 6

6 Pachaiyappan .R 2013 2019 6

7 Durgesh . S 2013 2019 6

8 Paramesh .R 2013 2019 6

9 Bharat Gulabchand Gupta 2013 2019 6

10 Shailesh Ashok Ahire 2013 2019 6

11 Subrat Kumar Bhoi 2014 2019 5

12 Theja . 2014 2019 5

13 Veena K 2014 2019 5

14 Ravi Shankar K N 2014 2019 5

15 Malyadhri G 2014 2019 5

Kunal Jasani

Joining Year - 2013

Current Year - 2019

Number of Years - 6

Rekha Prosper

Joining Year - 2014

Current Year - 2019

Number of Years - 5

Long Service Recognition10 Years

Madhu B G

Joining Year - 2008

Current Year - 2019

Number of Years - 11

Krushna Chandra Nanda

Joining Year - 2009

Current Year - 2019

Number of Years - 10

Graduated to 10 Years

S.No Name Joining Year Current Year Number of Years

1 Bharat Balkrishna Gharat 2005 2019 14

2 Prabhakar Vi�hoba Daphale 2006 2019 13

3 Shashikant Baba Salve 2006 2019 13

4 Sukhpreet Kaur Sidhu 2008 2019 11

5 Ramachandra R B 2008 2019 11

6 Ashish Arun Khandalgaonkar 2008 2019 11

7 2008 2019 11

8 Suresh Kookra Ko�an 2008 2019 11

9 2008 2019 11

10 Subhash Shankar Shinde 2009 2019 10

11 Kumar M S 2009 2019 10

12 Hemant Subhash Nagarkar 2009 2019 10

13 Suresh Kashiram Gosavi 2009 2019 10

14 Vaishali J Suvarna 2009 2019 10

Leap Certification

LEAP is operational leadership & career transformation learning path designed for mid level managers.

After completing a journey that included several SME led modules, Leadership Boot camp, Presentations & Panel

discussions, we feel extremely happy to announce the results of the Program.

Tejas Godambe

Location – Mumbai

Written Assessment/Total score of 500 - 382.5

Percentage Attained for Written Assessment - 77%

Case Study/ 40 Points – 36 Points

Panel Interview / 20Points – 17

Total Score / 60 – 53

Percentage Attained – 88%

Moses Kiran Kumar Naga Dasari

Location – Chennai

Written Assessment/Total score of 500 - 409


Case Study/ 40Points – 33 Points




Dennis King

Location – Bangalore







Leap Certification

M. A. Mahesh


Written Assessment/Total score of 500 - 419.5


Case Study/ 40Points – 29 Points




Somushekar H.R.








Star Performers

Adhnan Jit Singh

Turning around the JSW

account and getting the

award as the best

contractor from the client

Deepak Tyagi

For designing, developing

and implementing MMR

pack in line with SIS

Group requirement

Shivakumar R

Onboarding Implementation

at Blue tree BGV Process

streamlined UAN Validation

and Creation for PMRPY

Annual Payment clarification

or clearing Outstanding Due

from Client

Thippesh Shivarudrappa

Turning around the JSW

account and getting the

award as the best

contractor from the client

Anand Bagwe

Single handed handling IR

department across India. A

never say go attitude. Always

ready to take up challenges &

provides quick solutions

Maralingappa C Jangamashetti

On Boarded 2011 machines

across Pan India sites and Got

daily machines scanning

percentage improved to 99%,

Improved the overall R&M service

through timely response and

reduced the client Penalties.

Maintained the R&M expenses at

4 % against the Machinery

revenue, Utilized A & B category

machinery from Stock and saved

cash flow of Rs. 55L in CAPEX

with Rs.6.25L of additional

revenue, He displayed a good

Team spirit by supporting Project

team for New HO office even

though he was not being part of

the project

Sankar S

Single minded focussed

efforts on 80JJA (Quarterly

and Annual)

Vijay KumarBangalore North

Suresh KotianBangalore

Boopathi BBangalore

Sushil SonawaneMumbai

Manish PanchalMumbai

Ragu DBangalore

Sankar SBangalore

Kathiresan. RChennai

Mahendra D PBanglore

Babu Raj M PBangalore

Naveen NBangalore

Hari Krishna DBangalore

Usman KhanAP & TL

Pawan SinhaKolkata

R. Shanmuga Chennai

Noor MohamedChennai

Afsar Uddin Ahmed Kolkata

Genu GujareGovandi

Jeetu PeramkarPowai

Bharat MukherjeeBaroda

Amit TomarAhmedabad

Sandeep JagtapPune

Sandesh BhoknalPune

Paramesh R E City

Kumar MNDomlur

Star Performers

Star Performers

Prasad P SBangalore North

Nirmal Kumar KLMysure

Rajesh YSMysure

Amjad KhanMysure

Minal MhatreMumbai

Parag VagnikarGujarat

Debjani SanyalKolkata

Harish BadoliaPune

Seena PPeations/Bidadi

Deepak N YBangalore

Pranav KumarBangalore

Rame Gowda KS Bangalore

Bharat MukherjeeBaroda

Ismail Aspan E City

Lakshman ReddyWhitefield

M. Srinivas Hyderabad

(TL & AP)

B. Venkateswara R

Hyderabad (TL & AP)

Best Customer Choice

Silambarasan R

Employees with great customer

feedback and appreciation for

creating an impact. SBU Heads

across India do the scoring &

arrive at best scores.

Best Customer Choicest1 Rank

Best Customer Choicend2 Rank

Sankar S






Best Customer Choicerd3 Rank

Selvadurai S






Best CollaborativeCustomer

Yuvaraj

Location – Peenya

Best Client nominations from SSC Towers. All the 8 Towers considering

the following criteria (with equal weightage for each of these criteria)

Adherence to Process

Ÿ Timeliness in providing inputs

Ÿ Response to Queries

Ÿ Quality of inputs

Ÿ Adoption to IT initiatives

Best Collaborative Customerst1 Rank

Sweta Haldar

Location – Kolkata








Best Collaborative Customernd 2 Rank

Vikram Mankar

Location – Nashik








Best Collaborative Customerrd3 Rank

Champion Award

Nagababu G

Ÿ 100% compliance to GST Remittance on time, GSTR 3B Returns

Ÿ Championing GST compliance for 10 States

Ÿ Engaging with Clients to resolve GST queries

Ÿ Championing ST Audit

Ÿ Obtaining Rs 1 Cr IT Refund

Abzal H

Talent Sourcing, he has hired more than 150 resources through the

year, also personally brought in some good talent to support business.

Khalid Shaik

Activating the remote hiring network, and creating a process round it. He

has successfully mobilsed Wipro - Hyderabad, TMC Kolkata, GRS Snow

Park Mysore. Always on the move to travel from one location to another

with a positive attitude to deliver 100%, Khalid's journey has been

tremendous

Spot light Award

Abhijeet Uplekar

Ÿ For running the 1st JMT program for DTSS very efficiently.

Rock Star AwardWinner


YTD

Budget Actual Achieved

1771 2161 122%

Revenue - FY 2018 -19

Madhu BG

YTD


12.9% 13.7% 106%

EBITDA - FY 2018 -19

Jayesh Gharat

YTD


60 57 105%

DSO - FY 2018 -19

Madhu BG

YTD

12.9% 13.7% 106%

EBITDA - FY 2018 -19

Revenue EBIDTA DSO

Super Star Award

Ashmi Jacintha

YTD % Achieved

Revenue EBIDTA DSO

118% 109% 97%

Mega Star Award

Parmanand Sindhi

Business Growth

FY 2017-18 FY 2018-19 Growth %

92 L/M 159 L/M 42%

New talent in SBU / across functions

Revenue - Gujarat

Rising Star

Invictus Award

Adhnan Jit Singh

KR 2 Region

7FM YTD score % KPI Achieved % Overall Achieved %

75% 97% 86%

RM highest score in score card / 7 finger

Shivalingappa J

KR 2 Region

7FM YTD score % KPI Achieved % Overall Achieved %

76% 96% 86%

RM highest score in score card / 7 finger

Customer Service Award

Yuva Raj C

Location - Peenya

Excellent CRM & retaining all their clients

Ashmi Jacintha

Location - Mysore

Excellent CRM & retaining all their clients

Digital AdoptionE-attendance

Shridhar KY

Location - Mysore & Nanjangud

SBU's who have adopted Digital Initiatives successfully

Rajesh Kotian

Location - Mangalore & Goa


Samrendra Tiwari

Location - Pune


Digital AdoptionE-Invoice

Lakshman R

Location - Domlur


Digital AdoptionAsset Tracking

Chaitra H K

Location -Whitefield


Digital AdoptionWorkflow

Brightest ConstellationTeam SCM

Adding value to Business, managing costs & controls and significantly contributing to the Digital initiatives, SCM Team

headed by Kunal Jasani Wins the BEST TEAM of the year FY 2018-19.

H2R Payroll wins “Second Best” Support Team for FY 2018-19 considering the continuous improvements in the process and

digital initiatives while sustaining the good customer service levels.

Brightest ConstellationH2R - Payroll

Shrestha Award

Vashi SBU wins BEST SBU of the year under the leadership of Mr. KC Nanda

91.1

102

91.6 90.896.8

103.8

89.5 90.295.3

75.780.3 78

90.4

Amount 32 SBU’s in 7FM score

Sales Champion for the Year

Rahul Ashok Deorukhkar

Location – Mumbai

Designation - Deputy General Manager, Business Development

Reason for Winning

Ÿ Revenue Target – 58 Lacs

Ÿ Revenue Achieved – 66.20 Lacs (114% achievement)

Ÿ GCM Target – 10%

Ÿ GCM Achieved – 11%

Challenger Branch forthe Year

Ashmi Jacintha

Location – Mysore

Designation – Assistant General Manager

Reason for Winning

YTD % Achieved

Revenue EBIDTA DSO

118% 109% 97%

Winners of Annual SISConference 2019

Champion Branch forthe Year


Location – Vashi

Designation – Assistant General Manager

Reason for Winning –

Adhnan Jit Singh

Region – Bangalore & Mysore

Designation – General Manager

Reason for Winning

KR 2 Region - Adhnan Jit Singh

7FM YTD score %

75%

KPI Achieved %

97%

Overall Achieved %

86%

Champion Region forthe Year

- Shivalingappa J

Region – Karnataka 1

Designation – Assistant Vice President

Reason for Winning

KR 2 Region - - Shivalingappa J

7FM YTD score %

76%

KPI Achieved %

96%

Overall Achieved %

86%

CSG Hunters SPIRIT

Signed Client withHighest GCM %

Varun Sharma

CSG Hunters SPIRIT

Signed The Biggest Client for 2018-19

Anoop Sharma

Winners of AnnualSales Conference

RSG ColtsSPIRIT

Signed The BiggestClient for 2018-19

Chudamani Pa�naik

RSG ColtsSPIRIT

Signed Client withHighest GCM %

Prashanth Kumar

CSG HuntersDASH FASTEST

First person to achieve10x - 5x - 2x pipeline

Utsav Raval

Special Achievement Award

Abhishek Rastogi Rohan Paramshe�y

FURYRSG Colts

Chudamani Pa�naik

Runner-up for the RSG incen�ve program which consisted of score based on Pipeline Value, Value of Contract Signed, GCM, Credit Period and Overall Target Achievement

Abhishek Sinha

HUNTER RUNNERCSG Hunters

Runner-up for the CSG incen�ve program which consisted of score based on Pipeline Value, Value of Contract Signed, GCM, Credit Period and Overall Target Achievement

WILDFIRERSG Colts

Rahul Deorukhkar

HUNTER KINGCSG Hunters

Winner for the CSG incen�ve program which consisted of score based on Pipeline Value, Value of Contract Signed, GCM, Credit Period and Overall Target Achievement

Winner for he RSG incen�ve program which consisted of score based on Pipeline Value, Value of Contract Signed, GCM, Credit Period and Overall Target Achievement

Prashanth Kumar

Mouna R

EFFORTSSpecial Mouna R – Successfully implemented Sales

Maxx for the RSG & CSG team. All sales efforts can now be viewed live.

EMPLOYEE WELL-BEING INITIATIVE

AIMING FOR THE BETTER HEART HEALTH

Aim for 7: It is important for an adult to get the sleep of 7 hours a night. It helps

prevent building calcium in arteries which lead to cardiovascular diseases.

Keep the pressure off: Get your blood

sugar level check once in a year.

Ditch the smoking: Smoking and second-hand smoke

are bad for your heart. If you smoke, quit.

Move more: Get active. Getting – and staying – active

can reduce your risk of developing heart disease

Eat wisely: Maintaining a healthy diet

is a major key to prevent heart attack.

BASIC RULES FOR A HEALTHIER YOU:

Eat a nutritious breakfast

every morning

Wipe down your keyboard, mouse,

and phone once a week

Wash your hands after using shared

places like breakroom/washroom

Go on a 2-minute walk in

the break time

Snack healthy during

your work time

CHOOSE HEALTH. CHOOSE LIFE.

Healthy employees lead to positive work culture and overall benefit. As much as DTSS' staff is devoted to taking the

company on the peaks of success, we are committed to doing our bit for their healthiness with employee well-being

initiatives. Championed by Raman Mangalorkar, our personal transformation catalyst, this program is to increase

each and every employee's lifespan through better health. The key objective of this initiative is to help prevent or

decrease the impact of 4 chronic diseases -

Which causes 80% of early mortality in the country.

Cardiovascular Cerebrovascular Cancer Neurodegenerative

Mr. Raman Mangalorkar

Championed by

COMMON MYTHS ABOUT YOUR HEALTH.

“It is all in your genes” – In most of the cases, genes have nothing

to do with your disease. Your lifestyle decides your wellbeing.

“A daily multivitamin is a must” – A balanced

diet with fruits, vegetable, nuts would fill the gap

It's good to go on a detox to cleanse your body toxins - From a medical point of view, there is no need for anyone to

detox their systems, as our bodies are built to get rid of toxins way better than any diet or treatment can.

"Brown sugar, honey, etc. are great substitutes for sugar - These ‘healthier' sugars don't provide any significant nutrition over refined white sugar, and all sugars are almost identical in terms of calories.

“Eggs contribute to high cholesterol” - Our harmful cholesterol levels are more influenced by the consumption of saturated and trans-fat rather than eggs. A healthy person can consume an up-to minimum of 7 eggs a week.

“Drinking 8 glasses of water/day are necessary” - While water is essential to keep you hydrated, there is no need to

drink minimally 8 glasses a day. This is because water is not the only source of hydration – our body gets its hydration

from the water found in fruits, vegetables, and in natural juices.

Editor's Note

Dear Champion Colleagues,

2018-19 has been the year of Incredible Performance in every facet of our business, and it gives us great pleasure to

celebrate each of us and share the Organizational Highlights of the FY 18-9 with all of you.

This would not have been possible without immense contribution from each one of you in travelling this wonderful

journey of Growing Bigger and Getting Better.

Having done it, we now will aspire to – Growing Bigger and Getting Better – Faster than ever before towards

2X3Y vision for 2022.

Thank you for your invaluable contributions to the newsletter thus far, and look forward to more of the same in making

SAMPARK better with every issue.

GET SET GO! – TOWARDS 2X3Y vision for 2022.

Thanks & Regards,Pragati Bakshi – Team Branding

[email protected]

[email protected]

www.dtss.in

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