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What Is Quality Quality is an ambiguous concept

Quality depends on :

What is the situation?

Who is doing the judging?

What criteria are being used?

What demands & expectations must bemet?

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Quality could be determined

by

External factors

Standards set within theorganization

Human aspect of quality

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Two different concepts of

quality

Bottom line quality

Meeting concretedemands andexpectations

Beyond Bottom line

quality Meeting emotional

expectations anddesires

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Personal Quality

This can be defined as meetingboth other peoples and ones ownbottom line and beyond bottomline demands and expectations

Personal Quality can determine acompanys future

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Two standards for Personal

Quality AP- Level: The actual level of

performance

It is an expression of what the person isactually doing in the present situation

IP-Level: The ideal level of performance

It is an expression of a persons innermostdesires, expectations, and demands

concerning his/her performance

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Factors Which can affectyour AP-Level

Recognition/Rewards

Knowing the goal Success/ Failure

The physical environment

The psychological environment

Experience & skills The nature of the task

Time available

Others AP-Level

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Significance of your IP-

Level

Your development

Your Effectiveness

Your relationships with the worldaround you

Your opportunities in the future

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Your IP-Level is shaped by

Behaviour and Examples

Demands and Expectations

Recognition and Rewards

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The development of your

IP-Level

0 8 18 25 Age

Quality

High

Low

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Your IP-Level is relativelystable

Powerful

experiences

IP-Level

New IP-Level

Age

Quality

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Some Situations describing

your IP level Your boss is very dissatisfied with an

assignment done by you and your

colleagues. You are severelycriticized, even though you did yourpart of the assignment as agreed

You finished an assignment earlier

than expected and thus have time tospare. You have no otherassignments to occupy your time

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Some Situations describing

your IP level You promised a member of your

staff a salary increase. You realize

during a meeting with your bossthat you have exceeded yourauthority. Keeping your promise will

be unpleasant and difficult

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Golden rules for improvingyour AP-Level

Set personal Quality goals

Check how satisfied are others withyour efforts

Regard the next link as a valuedcustomer and also demand quality

Avoid errors

Perform tasks more effectively Be committed

Use resources well

Learn to finish what you start-

strengthen your self discipline

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The Time Management

MatrixUrgent Non Urgent

Imp

Non

Imp

Activities

Crises

Pressing Problems

Deadline drivenProjects

Interruptions

Calls, mails, meetings

Popular activities

Prevention ofProblems

Planning

Recognizing newopportunities

Self Development

Trivia, busy work,time wasters ,

pleasant activities

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Some tips on Time

Management Track your time

Get your work done in half the time

Prioritize work

Do one thing at a time

Do complete work

Do it now

Procrastinate with a purpose

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NASAs Experts ranking

ITEM VALUE ITEM VALUE

Box of Matches 15 Two 100-pound tanks of

oxygen

1

Food concentrate 3 Stellar map (of the

moon's constellation)

4

Fifty feet of nylon rope 6 Self-inflating life raft 9

Parachute silk 8 Magnetic compass 14

Solar-powered portable

heating unit

13 Five gallons of water 2

Two 45-caliber pistols 11 Signal flares 10

One case of dehydrated

milk

12 First-aid kit containing

injection needles

7

Solar-powered FM

receiver-transmitter

5