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Bojan Simic President and Principal Analyst, TRAC Research © 2010 TRAC Research Application Performance Management -Key Strategies for Making Performance Data Actionable-
Bojan SimicPresident and Principal Analyst, TRAC Research
© 2010 TRAC Research
Application Performance Management
-Key Strategies for Making Performance Data Actionable-
© 2010 TRAC Research
Background:About TRAC Research
TRAC Research is B2B research company specializing in IT performance management
CommunityThe audience for this survey included TRAC’s community and readerships of TRAC’s publication partners
Research participants 400+ respondents Demographics
31% - small 39% - medium 30% - large
© 2010 TRAC Research
Agenda:
Application Performance Management – Key Trends
Top challenges of managing application performance
Key capabilities required
Operational and business benefits
Recommendations
© 2010 TRAC Research
Key trends:Increased complexity of application delivery infrastructures
Increased overhead of managing application performance
Issues with application performance impact key business goals
Need for visibility across IT functional domains
Emergence of new types of IT environments (cloud,
virtualization, NoSQL, etc.)
© 2010 TRAC Research
Top challenges
Performance data is not actionable
Inability to identify and resolve performance issues before end-users are impacted
Inability to measure business impact of performance issues
Lack of visibility into end-user experience41%
44%
55%
63%
© 2010 TRAC Research
By the numbers…
61% of organizations that improved their ability to collect application performance data reported no improvements in KPIs
Organizations are losing nearly twice as much revenues due to issues with performance slowdowns, as compared to issues with availability
© 2010 TRAC Research
Key capabilities needed
Ability to identify infrastructure elements that are causing
delays in response times
Monitoring application response times for each transaction
Measuring the business impact of application performance
Dynamic baselines for optimal application performance
Real-time alerts when performance falls under baselines
© 2010 TRAC Research
Operational & business benefits Mitigate lost revenue opportunities
Reduce number of calls to the help-desk
Avoid disruption of business processes
Reduce mean time to repair application performance issues
Make better decisions about changes to the enterprise
infrastructure
Avoid deterioration in customer satisfaction and brand image
© 2010 TRAC Research
Recommendations: Identify performance issues before business users are
impacted
Deploy advanced analytics to improve usability of
application performance data
Reduce overhead of managing application performance
Measure the business impact of application performance
Take service-centric approach when evaluating IT
performance
© 2010 TRAC Research
Questions?
© 2010 TRAC Research
Thank You!Bojan SimicPresident & Principal AnalystTRAC Research, Inc.
David RothCEOAppFirst
1.800.782.2181 [email protected]
Find us at:
TRAC Researchwww.trac-research.com
AppFirstwww.appfirst.com
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Polling
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Polling
Polling
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