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Specific, proactive, intentional lifestyle activities that help you express gratitude

and appreciation daily.

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NOT saying thank you does more damage than actually saying thank you does good!

The first words we learn as kids are “thank you.”

Is a “thank you” text message sufficient?

Does it set you apart personally or professionally?

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Customer Retention

Effects• Cost of retention of a client/customer is 10% of cost of acquiring a new one.

• 5% improvement in customer retention equals 25%-85% improvement in profitability.

• 68% of customer defection is because of perceived indifference.

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Possible Medical Effects of Gratitude- Better Overall Health

- Sounder Sleep at Night- Less Anxiety and Depression- Higher Long Term Satisfaction with Life- Less Loneliness in Relationships- Gratitude is NOT Indebtedness or Obligation

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All other things being equal, people will do business with or befriend you if they

like you!It starts with a simple smile.

How likeable are you?

How authentic are you?

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The Sucker The Fire Hose

The Topper

If you want to be super successful personally or in business;DON’T BECOME ONE OF THESE!

The Whiner

The Vulture The Narcissist

Mr. /Ms. Halitosis

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1. The Sucker: Does your mere presence suck energy from others? When people see you on their caller ID, do they let you go into voice mail? Do they cross to the other side of the street when they see you coming?

2. The Whiner: Depressed, sad story to tell, a downer to be around

3. The Vulture:An aggressive bird of prey who arranges to meet with you under false pretenses.

4. Mr./Ms. Halitosis: Poor hygiene, poor social skills, no manners, disrespectful to others

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5. The Fire Hose: This person is so excited about something that they figuratively“Forcefully sprays” all over others as they blab on about their product or service, thus scaring them off indefinitely.

6. The Topper: No matter what the situation, this person has to one-up you.

7. The Narcissist: This person thinks the whole world revolves around him/her.

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“It is one of the most beautiful compensations in life, that no mancan sincerely try to help another without helping himself.”

- Ralph Waldo Emerson

Don’t make it about YOU!!Make it about THEM!!

They’ll put your name on a bumper sticker!

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Formulate Your Own Appreciation Lifestyle Strategy (ALS)

Practice saying Thank You• Send unexpected cards• Heartfelt phone calls • Give small gifts

Be a more likable person

Be a giver

Appreciate yourself and life

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Ron & Toni McIntyre – RW McIntyre Enterprises

We provide services to local and national firms with tools from the John Maxwell team and 40+ years of management experience.

www.rwme.com – Primary Websitewww.sendoutcards.com/rmcintyre - One Toolwww.sohovirtualacademy.com – Another Tool