April 2013

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From the Editor

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Welcome to the April 2013 issue of the Magaya Insider.

Innovations are happening all the time at Magaya, and the newest one is the Magaya POD Mobile on iPhones. Scan bar codes, review delivery details and maps, and collect signatures. See how in this month’s how-to tip.

The Caribbean is relaxing for visitors, but business moves fast in the freight industry. To stay ahead takes work such as always looking for new customers and having the latest technology. The owner of Malvar Freight, Alberto Diaz, does just that to keep his freight forwarding company competitive. See how in this month’s case study.

The webinar series begins again on May 2. If you missed one, check the schedule and take advantage of this free training resource.

The Doral 5K is racing towards us. April 27th will be here as fast as the runners in the event. Join us if you can. Details at the City of Doral website.

The next release of Magaya software is on its way. In recent newsletters, we previewed some features that the Magaya Devel-opment team has been working on such as the enhancements to the rates (March), how to reset the system password (Febru-ary), the new startup page called Page One (January), the new kiting features (12/2012), the Magaya POD Mobile on iPhones (11/2012), how users can register on LiveTrack (09/2012), the Magaya integration with UPS (08/2012), and the enhancements to Magaya’s Ocean AMS screens (10 – 11/ 2012).

Some other enhancements to look for in the next version of the software include:

• Expand the Shipment screen: Resize the shipment screen to have more space to see the charges, attachments, etc. Ex-pand the bookings and trips screens.

• Schedule tasks: You set up a task and decide when to run it.

• Redesigned warehouse item screen: It’s easier to enter details, especially part numbers.

• Print WR labels without tracking numbers: When you’re printing labels for items with part numbers and you don’t want a tracking number, now you can select the option to print without a tracking number.

• Scan Items in Load Screen by External Tracking Num-ber: Users can now scan warehouse items using an external tracking number when loading a Shipment or Cargo Release.

• Improvements to WMS Mobile: Now you can move items from different Warehouse Receipts into the same pallet, and there are new ways to group items during a Manual Receive task

• New documents: A new Sales Order document and a new Purchase Order document have been added to the Magaya sys-tem that group items with the same part number and price (selling or cost).

The new release will be available soon. A webinar is planned to show you the new features. Stay tuned!

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Magaya POD Mobile on the iPhone

March 2013

Malvar Freight

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How Topage 2

Introduction

Deliver packages faster and collect signatures more easily with the updated Magaya POD Mobile app. It now runs on the iPhone™ and the iPad™ and any tablet with the Google Chrome or Apple Safari Web browser.

With the app, delivery data from your Magaya system is available on the phone instantly. Drivers select delivery tasks from a list and view the details and the route map. When the driver arrives at the destination, he scans the bar code on the package label, and col-lects the signature from the consignee right on the smart phone screen.

The app connects with your Magaya database to update the status of all the delivery tasks and packages. The Magaya POD Mobile app works with all Magaya logistics soft-ware products.

Get the App:

There are two ways to get the app:

1. Go to the iTunes app store and download the free app

2. Open it in a web browser: http://pod.magaya.net

Set it up in your Magaya system:

Configure the options per user in Maintenance > Employees on the “User” tab of their profile.

Create Delivery Tasks on the PC:

Create the Delivery Task from a Cargo Release or Shipment, and send it to the mobile user

How to use it on the iPhone:

Delivery:

Log in1.

Select the tasks2.

Check the task details & map3.

You scan. They sign. Delivery done.4.

1. Log into the app: Enter the Magaya Network ID of the logistics provider you are delivering for, and click “Connect”. In the next screen, select your name from the list of POD users. Enter your Magaya password. Tap “Login”.

Magaya POD Mobile on the iPhone

Quick Reference

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How Topage 3

2. Select the task (or tasks) you will accept to dispatch from the Pending Tasks list.

Tips:

To open a specific task, tap the task. •

To search for a task, you can search by entering a consignee name or task number • in the search field at the top.

If you want to see a map of all the tasks, tap the “Map” button. The map screen • shows all the tasks and the best route between all the task locations. To see the details of a task, tap the map marker. To accept the task from the map screen, tap the “Accept Task” button.

To refresh the Pending Task list, swipe down.•

When you accept a task, it is removed from the Pending Task list and moved to the • list of “Dispatch Orders” which you can see by tapping the “Dispatch” button on the bottom toolbar.

3. Check the map to see the route to the address. To see the package details, tap on the marker in the map.

4. When delivering the items, open the task and tap “Dispatch Task”. In the next screen, tap the “Scanner” button to scan the barcode on the packages. (You can also tap on the item instead of scanning.)

Magaya POD Mobile on the iPhone Continued

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How Topage 4

If you do not have all the items to deliver, swipe from right to left and tap the plus or minus button to enter the quantity.

To enter a comment/reason for the partial delivery, tap the “Proof of Delivery”.

After you scan, the app automatically goes to the signature screen.

Collect the signature: Type in the consignee’s name, and they can sign the screen with

their finger. Tap the “Complete Delivery” button to save the signature.

The status of the delivery is updated automatically to the Magaya database. The task status is “Completed” and appears in the Tasks folder in your Magaya Explorer. Customers can see the delivery details and signature online in Magaya LiveTrack.

Magaya POD Mobile on the iPhone Continued

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New CustomersMagayaInsider

• ABC Mudanzas, S.A., San Jose, Costa Rica

• Alpinos Logistics and Distribution, Miami, FL

• Baldor Services Import & Export, Doral, FL

• CC Freighter, Miami, FL

• Consolidated Shipping Agencies Ltd – Tema,

Tema, Ghana

• Demanko HLC Logistics, Inc., Londonderry,

NH

• Econoshippers Silver Spring, MD

• Florida Integral, Miami

• Global Express Forwarding, Inc., Norridge, IL

• Incoe, S.A. DE C.V. Lourdes Colon, El

Salvador

• International Port Services, Miami, FL

• Intertrans do Brasil LTDA, Mogi das Cruzes,

Brazil

• Mail Cargo, Doral, FL

• Map Logistics Fidel, Florianopolis, Brazil

• MARPORTMAD, Panama City, Panama

• Marportmad USA, Inc., Miami, FL

• Mercure Logistics Group, Panama City,

Panama

• Millon Express, Miami, FL

• Novah Flight Services (Bahamas), Nassau,

The Bahamas

• OHL (Gilden), Miami, FL

• Onboard Logistics, Panama Pacifico, Panama

• ONILOG, Nuevo Laredo, Mexico

• Pinho International Logistics, Curitiba, Brazil

• Premier Customs Brokerage, Couva, Trinidad

and Tobago, West Indies

• Right Link Freight Forwarder, Miami, FL

• Rodi International Corp., Miami, FL

• SG Inc. dba Friends Cargo International,

Miami, FL

• ShipCaribbean Logistics & Trade, S. A.,

Colon, Panama

• Sun Food Export, Santo Domingo D.N.,

Dominican Republic

• Transtainer S.A.S., Medellin, Colombia

Magaya Corporation welcomes the following 30 new members who joined the Magaya Network in March 2013:(Roll your mouse over the names to see their location in the map)

Be sure to join us on our LinkedIn Group: The Magaya Network Community!

Click here to join now!

• Alpinos Logistics and Distribution,

Miami

• Baldor Services Import & Export,

Doral

• CC Freighter, Miami

• Florida Integral, Miami

• International Port Services, Miami

• Mail Cargo, Doral

• Marportmad USA, Inc., Miami

• Millon Express, Miami

• OHL (Gilden), Miami

• Right Link Freight Forwarder, Miami

• Rodi International Corp., Miami

• SG Inc. dba Friends Cargo

International, Miami

In Florida

• Transtainer S.A.S., Medellin

In Colombia

• Intertrans do Brasil LTDA, Mogi das Cruzes, Brazil

• Map Logistics Fidel, Florianopolis, Brazil

• Pinho International Logistics, Curitiba, Brazil

In Brazil

• ONILOG, Nuevo Laredo

In Mexico• ABC Mudanzas, S.A., San Jose, Costa Rica • Incoe, S.A. DE C.V. Lourdes Colon, El Salvador• MARPORTMAD, Panama City, Panama• Mercure Logistics Group, Panama City, Panama• Onboard Logistics, Panama Pacifico, Panama• ShipCaribbean Logistics & Trade, S. A., Colon, Panama• Novah Flight Services (Bahamas), Nassau, The Bahamas• Premier Customs Brokerage, Couva, Trinidad and Tobago, West Indies • Sun Food Export, Santo Domingo D.N., Dominican Republic

In Central America & the Caribbean:

• Global Express Forward-ing, Inc., Norridge, IL

In Illinois

• Econoshippers Silver Spring, MD

In Maryland

• Demanko HLC Logistics, Inc., Londonderry, NH

In New Hampshire

• Consolidated Shipping Agencies Ltd – Tema, Tema, Ghana

In Africa

Ocean Shipping to Paradise

Behind the scenes of every popular tropical island is a network of busy people near and far making paradise possible for visitors. Albert Diaz, the owner of Malvar Freight, imports goods into the Cayman Islands and other Caribbean destinations week in and week out.

,,,,Most of our new customers come from existing customers, people we have been working with for over 20 years. We take care of them in every way we can.

Albert Diaz, owner, Malvar Freight

CASE STUDY:

Malvar Freight Freight Forwarder, NVOCC

ChallengesOwning your own business can be a dream come true. It takes a lot of

experience and hard work to keep that dream alive.

Albert Diaz worked at Malvar Freight for over 20 years. In that time,

he learned a lot about the industry and the day-to-day operations of

a freight forwarder. When the owners decided to retire, he had his

chance to buy the business and run it according to his own vision.

Changes he made included expanding the services they offer, the

destinations they serve, and adding Magaya software.

Shipping to the Cayman IslandsMalvar Freight ships the majority of its freight to the Cayman Islands

and has for over 20 years. They ship all kinds of freight, including heavy

equipment, vehicles, construction supplies, personal effects, food and

bottled water. About 80% of their exports are sent by ocean vessels.

Since the Caymans do not produce many crops or have many

industries, 90% of consumer goods and food must be imported. Taxes

are placed on all imported goods because the government does

not have tax revenue from corporations, income, or capital gains.

Financial services and tourism generate more than half of the GDP in

the Cayman Islands. The population has doubled from 20 years ago.

Requests for work permits (new and renewals) and cruise ship visitors

have also doubled. Imports grew by 10.4 percent in 2011, totaling $762

million, which is about double from 10 years ago, and exports (mostly

re-exports) increased by 63% in 2011, according to statistics from the

Cayman Islands government Economics and Statistics Office (ESO).

While the majority of Malvar’s shipments have been to the Caymans,

one of the changes Mr. Diaz made when he took over the business

was to expand to serve more locations. Malvar Freight now ships

to additional Caribbean destinations such as St. Kitts, Montserrat,

Barbados, Dominica, and Trinidad. They are also shipping to Guatemala

and Haiti.

Not all the changes have been easy, but Mr. Diaz knew he had to

expand the business because there was a drop in business during

the economic downturn of a few years ago. “I don’t want to have

all my eggs in one basket,” he said. “Twenty years ago, there were

very few freight forwarders in the Caymans, but now there is a lot of

competition.”

To help him compete, Mr. Diaz also added Magaya software when he

took over Malvar Freight. “When I look for new customers, I tell them I

have Magaya. People know what it is, and they know the benefits.”

Adding Technology to Stay CompetitiveOne of the first changes Mr. Diaz made was to install Magaya software.

He said he knew about the software because Gabriel Ruz of Magaya

had been in the office a few years ago when the previous owners were

still there. “They did not want to get new software, but I thought it was

so powerful. When I took over the business, I knew that getting the

software was something I had to do. I called up Gabriel and got him

back in the office to show me the newest features.”

The features he needed included ones that would help his staff work

faster and more accurately in the warehouse. He wanted a fast and

easy way to input cargo measurements and create warehouse receipts

because most of the cargo they receive is from repeat customers. By

using the software, the warehouse staff does not have to re-enter

customer and cargo details every day, saving time, reducing errors, and

speeding up cargo receipt.

At a GlanceMalvar Freight www.malvarfreight.comIndustry

Freight Forwarder, NVOCC

SolutionMagaya Cargo System

Malvar Freight of Miami, FL, is a licensed freight forwarder, IAC, and NVOCC that offers air

and ocean cargo shipping, warehousing, cargo insurance and customs clearance, pickup

and delivery, automobile exports, courier service, packing and crating. They have been

shipping to the Caribbean and other regions since 1969.

Malvar Freight

All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless specifically specified as of a third party.© Copyright 2013, Magaya Corporation. 786. 845. 9150 info@magaya.com magaya.com

of our new customers come from existing customers, people we have

been working with for over 20 years. When I took over, many stayed

on because they knew me since I have been handling their freight for

years. It made the transition to being a new business owner easier.”

Improved warehousing also reduced his claims for missing or damaged

cargo. “I eliminated 99% of my claims,” Mr. Diaz said. “When we started

using Magaya, I also implemented a procedure to take photos of goods

when they arrive and when I load them. I now have proof of all the

cargo that comes in and goes out and photos of its condition.”

Another added benefit results from liquidating the shipment in the

system and creating the profit sharing for the agent. “Before, there was

confusion about the profit sharing. It took time to go back and forth to

confirm who owed what. Now there is no confusion,” he said. “We print

it out, review it with the agent, and it’s beautiful.”

Since many of the transactions in the software are connected, they

save data entry tasks by taking advantage of the way the system saves

data and makes it available in other transactions. “We create Pickup

Orders and then convert them into Warehouse Receipts easily,” Mr.

Diaz explained. “Anyone here can create a Pickup Order on the phone

and put the information in the system so when the cargo arrives, all the

information is there. Unlike the previous software that required a lot of

steps, and information was not integrated.”

An additional improvement Mr. Diaz wanted in Malvar’s operations

was a method to create pick lists and manifests for shipments. The

shipping information he and his staff enter into the system is also

available online for his customers to see. He gave his customers their

own login for Magaya LiveTrack, an interactive tracking program that is

built into the software. It shows live updates 24/7.

“Our customers love it,” Mr. Diaz said. “They get real-time updates of

their shipments. The old system only updated the information twice a

day.”

“We take care of our customers in every way we can,” he said. When

one of his LCL customers has enough cargo to fill a container, Mr. Diaz

calls them to let them know how to ship it less expensively than LCL.

In ConclusionAll the capabilities are helping him deal with how competitive the

market is now. “The biggest challenge is competition,” he said. “We

have very good prices. We want to make money, but we don’t want

to leave your pocket empty. We want customers to come back. Most

Malvar Freight