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Consulting Services & Training
Cape Town, 5 -7 May 2015
2
Agenda
• Introduction
• Our services portfolio in a nutshell
• Zoom in
o Traffic Analytics & Business Advisory
o Standards Consultancy
o Integration and Custom solutions
o Product implementation and Technical Advisory
o Managed Services and Support
o Training Products & Services
• Q&A
Optimised SWIFT operations
+ reduced costs
+ standardised messaging best practices
+ valuable market insight and benchmarking
+ operational excellence
+ expert teams you can rely on at any time
+ prepare for new market initiatives and regulations
+ + +
SWIFT’s product portfolio in a nutshell
ARC Services Update – May 2015 – Confidentiality: External 4
Reference Data
On-site Interfaces & Connectivity
Cloud Connectivity
Compliance Integration
Insights & Analytics
Standards
How do I ensure risk-free
operations?
How do I implement?
What are the best practices?
How do I leverage the solution
further?
Who needs to be involved and who
needs to be trained?
What kind of systems are
required?
What is happening in the market?
How do I take advantage of new features?
What will be the cost and how can I
reduce it?
How do I know if a solution is fit for future needs?
SWIFT’s product portfolio in a nutshell
ARC Services Update – May 2015 – Confidentiality: External 5
Reference Data
On-site Interfaces & Connectivity
Cloud Connectivity
Compliance Integration
Insights & Analytics
Standards
How do I ensure risk-free
operations?
How do I implement?
What are the best practices?
How do I leverage the solution
further?
Who needs to be involved and who
needs to be trained?
What kind of systems are
required?
What is happening in the market?
How do I take advantage of new features?
What will be the cost and how can I
reduce it?
How do I know if a solution is fit for future needs?
Traffic Analytics
Business Advisory
Standards Consultancy
Back-office
integration
Custom solutions
Technical Advisory
Product Implemen-
tation
Managed Services
Support
Training
Reference Data
On-site Interfaces & Connectivity
Cloud Connectivity
Compliance Integration
Insights & Analytics
Standards
Reference Data
On-site Interfaces & Connectivity
Cloud Connectivity
Compliance Integration
Insights & Analytics
Standards
Zoom in on SWIFT’s services portfolio
Cost Risk Insight Help
Analytics Bus. Advice Standards Integrate
Solutions Tech. Advice Implement Manage
Support Train
Swift 18:00 70%
ARC Services Update – May 2015 – Confidentiality: External 6
Zoom in on SWIFT’s services portfolio
Analytics
Swift 18:00 70%
Market Share
Analysis
Customized
Reporting
Market
Evolution
Compliance
Analytics
Cost Risk Insight Help
(Intra-day)
Liquidity
SWIFT
Scope
ARC Services Update – May 2015 – Confidentiality: External 7
Business Intelligence in action
Market evolution – which region offers best
potential for trade finance business development and
confirmed LC’s?
Customized reporting – deep dive into your banking
relationships over SWIFT
Market evolution – example: which region
offers best potential for trade finance business
development and confirmed LC’s?
Market share – how are you performing
compared to your peers in the country?
Example: Denmark
Compliance Analytics – Spot anomalies in your
correspondent behaviour and track activity with high-risk
countries
ARC Services Update – May 2015 – Confidentiality: External 8
9
You
Correspondent
Counterparty
End of day
balance (MT950)
Sourcing the right data from the Swift network
ARC Services Update – May 2015 – Confidentiality: External
Content An end-to-end real-time business intelligence solution
composed of selected real-time copies of SWIFT
messages (FINInform), a proprietary database and
customizable reporting and online analysis tools.
Example insights/reports are
• Calculate balance of cash movements based on in-
/outflows
• Identify trends and forecast events (outlier detection,
pattern recognition)
• Manage concentration risks (clearing institutions, use
of currencies)
• Get reliable data for efficient regulatory reporting
Background In some countries, central banks have cross-border payment
reporting regulation in place but lack reliable statistics
(multiple data sets, outdated information, costly manual
gathering) to effectively execute the controls and respond to
good financial system oversight practices
SWIFT Scope
ARC Services Update – May 2015 – Confidentiality: External 10
Zoom in on SWIFT’s services portfolio
Business
Advice
Swift 18:00 70%
Process
Reviews
Messaging
Channels
Impact
Assessment
Sanctions
Testing
On-
boarding
Cost Risk Insight Help
ARC Services Update – May 2015 – Confidentiality: External 11
Zoom in on SWIFT’s services portfolio
Business
Advice
Swift 18:00 70%
Process
Reviews
Messaging
Channels
Impact
Assessment
Sanctions
Testing
On-
boarding
Cost Risk Insight Help
T2S and Market Reforms • Cost-savings or business
development opportunities
• Impact analysis on critical
business processes and
infrastructure
• Competitive position
• Implementation roadmap
ARC Services Update – May 2015 – Confidentiality: External 12
Zoom in on SWIFT’s services portfolio
Business
Advice
Swift 18:00 70%
Process
Reviews
Messaging
Channels
Impact
Assessment
Sanctions
Testing
On-
boarding
Cost Risk Insight Help
Sanctions Testing • Centralised service to allow
testing and tuning of sanctions
screening filters or systems
• Automatic generation of test
data and analysis of sanctions
screening results.
• Monitoring changes to public
sanctions lists in real time.
ARC Services Update – May 2015 – Confidentiality: External 13
Content - Benchmark of messaging framework against peers and
industry best practice
- Find opportunities to reduce manual flows or proprietary
formats and maximize the usage of standardized channels
- Heat map with an overview of all messaging services in
the different business domains and an assessment on the
effectiveness of these messaging services
- SWOT analysis of the current messaging model per
product per geographical domain
- High level analysis of the end-2-end business processes
related to messaging for the identified products, business
flows and geographical locations (focusing on
communication channels, message formats and message
types)
Background Over the years, large financial institutions may have seen a
proliferation in the number and variety of messaging
services, standards and communication channels within
different business areas. Under pressure of regulation, cost
control and increased interoperability a review of these
channels may be required,
Available packages Messaging Channels Analysis
ARC Services Update – May 2015 – Confidentiality: External
Institution
Fax,
Paper, Phone,
VPN, SWIFT, FIX,
Propr.,
SWIFT,
VPN, EOC, Clearstream,
propr,…
Clients
Providers
14
Content - The process review helps our customers to improve their
payments /treasury /securities operational processes by
increasing operational efficiency and automation,
optimising their infrastructure and reducing their costs.
- We recommend concrete ways to improve integration
levels and operational efficiency, reduce cost and risk,
improve the service you provide to your counterparties,
and share information about industry best practices and
trends.
Background There is still a high dependency on non-automated input and
output channels (e.g. exceptions and investigations
handling), risk of significant claims and a variety in market
practices and usage of standards significantly add to the
complexity and STP breaks.
SWIFT Consulting services has developed a proprietary
methodology to analyse and benchmark financial institutions
business operations. This methodology has been in used in
a large number of assignments, virtually with all major
transaction banks, payment factories and market
infrastructures.
Available packages Process review
ARC Services Update – May 2015 – Confidentiality: External
• Examples of process reviews:
• Analysis of Payments and Cash
Management Business Flows: Levels of
Automation and Efficiency and STP
Benchmarking
• Review of Exceptions and Investigations
• Review of cash reconciliation
• Review of front-to-back treasury
operations
15
Content - A SWIFT expert will assist the corporate during the
practical discussions with the banks to ensure that
business wise the SWIFT connectivity will be used at its
maximum potential.
- The SWIFT expert will coordinate specific activities that
need to be performed like the definition on the
messaging service(s) to use, which MT(s) to use,
Service Level agreements, etc.
- The SWIFT expert will also coordinate testing activities
together with the corporate’s project team and the bank’s
implementation team
Background As a corporate, joining the world of SWIFT means getting
access to multiple banks through one secure and reliable
messaging channel. It requires to get familiar to Standards,
the messaging protocols and to understand how treasury
and payment applications can integrate with the SWIFT
technology. By Bank Onboarding Services, we understand
the specific activities that need to be performed with each of
the cash management banks that the corporate customer
wants to implement a SWIFT-based messaging solution.
Available packages Bank On-boarding
Corporate
ARC Services Update – May 2015 – Confidentiality: External
Cash Management
Banks
16
Zoom in on SWIFT’s services portfolio
Standards
Swift 18:00 70%
Migration Development
& Mapping
Kickstart
Impact
Analysis
Cost Risk Insight Help
ARC Services Update – May 2015 – Confidentiality: External 17
Zoom in on SWIFT’s services portfolio
Standards
Swift 18:00 70%
Migration Development
& Mapping
Kickstart
Impact
Analysis
Cost Risk Insight Help
MyStandards Assistance • Kickstart training
• Message Guidelines
implementation
• Governance review
ARC Services Update – May 2015 – Confidentiality: External 18
Zoom in on SWIFT’s services portfolio
Standards
Swift 18:00 70%
Migration Development
& Mapping
Kickstart
Impact
Analysis
Cost Risk Insight Help
Standards Consultancy • Standards development
• (Local) market practice
Mapping and gap analysis
• Proprietary format mapping
ARC Services Update – May 2015 – Confidentiality: External 19
Roadmap for implementation
A phased approach to implementation
Start with the end in mind
Make an overview of the initiatives
1
Review As-Is 2
Gap analysis 3
Consider implemen-tation options
4
Design to-be model 5
20
What are the gaps be addressed and what are the constraints
Work out Implementation plans (iterative process)
Understand impact on business applications, shared services, infrastructure and integration
Get visibility on current and future ISO 20022 initiatives in other geographies & business areas
Address current and future requirements by leveraging tech.
6
Translation at the edge, core system revamp, silo based …
ARC Services Update – May 2015 – Confidentiality: External
Content • Traffic analysis and statistics: Graphs of MTs that I
send or receive and are impacted
• Standards Release questionnaire: A list of targeted
questions, filtered with my MT usage, to help refine the
impact assessment. Analysis Includes business impact,
benefits, and consequences
• Changes heat map: A description of the changes
introduced in messages that I send or receive
• Short term licence to MyStandards: A 3-months license
for MyStandards (GT1-3) with restricted scope to perform
your in-depth Standards Release assessment
Background Every year, SWIFT is deploying a new Standards Release
in its FIN messaging. This means bringing changes (new,
deleted and/or updated message elements) in the way you
run your business
Financial institutions and Corporates need to know whether
they are impacted and need to provide answers to questions
like:
• Do I send and/or receive messages that are changed?
• Do I need to adapt business flows?
• Will my back-office be able to process the new or updated
messages?
• Where should I focus the analysis.
Standards Release Impact Analysis
ARC Services Update – May 2015 – Confidentiality: External
Changes heat map
Excel file including all the change requests, the
benefits/consequences and the level of impact
Traffic analysis and Statistics
Graph showing the number of Change Requests for the MT
category where you send/receive high volumes
“We saved time and allocated resources more efficiently.
We were also able to set out in the knowledge that we had established the right priorities.
We could better manage the internal expectations of our business managers”
Bruno Achermann,
Standards & Provider
Management, Operations
Zürcher Kantonalbank
23
Zoom in on SWIFT’s services portfolio
Integration
Swift 18:00 70%
Back-office Developer
Training
Adaptors
Mainte-
nance
Cost Risk Insight Help
ARC Services Update – May 2015 – Confidentiality: External 25
Zoom in on SWIFT’s services portfolio
Integration
Swift 18:00 70%
Back-office Developer
Training
Adaptors
Mainte-
nance
Cost Risk Insight Help
Developer training • IPLA developer seat
• SIL developer seat
• ADK training
ARC Services Update – May 2015 – Confidentiality: External 26
Zoom in on SWIFT’s services portfolio
Integration
Swift 18:00 70%
Back-office Developer
Training
Adaptors
Mainte-
nance
Cost Risk Insight Help
Adaptors • Custom solution for
obsolete adaptors
• Connector for Sanctions
• T2S connector
ARC Services Update – May 2015 – Confidentiality: External 27
Zoom in on SWIFT’s services portfolio
Integration
Swift 18:00 70%
Back-office Developer
Training
Adaptors
Mainte-
nance
Cost Risk Insight Help
Custom Code
Maintenance • 24 x 7 support assistance
complemented with 12 x 5
custom code assistance
• Documentation and Code
repository
• SR impact assessment
• Forward compatibility
assessment
ARC Services Update – May 2015 – Confidentiality: External 28
Content - A powerful and lightweight middleware layer for Lite2
and Alliance Access
- A proven and strong methodology from functional
analysis to customer deployment
- Specific adaptors and connectivity options to major
market infrastructures
Background Financial institutions and corporates are exposed to an
increasing number and an increasing complexity of
regulation, customer requirements, market initiatives,
messaging formats, standards … Unsurprisingly, ensuring a
smooth, robust, complete and future-proof integration
between applications and the messaging layers presents
numerous challenges like
• (legacy) Back Office applications not SWIFT enabled
• Discrepancy between internal message formats and
SWIFT standards requiring orchestration and
transformation
• New messaging services like FileAct, InterAct and MI
Channels are not natively supported
• Version management of FIN Standards and XML market
practices need to be applied to applications
• Non-functional requirements like archiving, monitoring,
error handling are repeated over several systems
Back-office Integration
ARC Services Update – May 2015 – Confidentiality: External 29
● Short implementation cycle
● Low footprint solution
● Project fully managed remotely
● Comprehensive Integration
platform which can be
leveraged for other
requirements
● Limited knowledge on SWIFT
connectivity
● Implement automated
connectivity between SAP and
SWIFT
● Avoid any changes at the level
of SAP
Unesco Providing lightweight automated connectivity to SWIFT
Our Solution Your Benefits Your Challenges
● Implementation of Lite2 for own
SWIFT Connectivity
● Implementation of File Based
connectivity using Converter
(customised for different banks)
● Customised pdf reporting to
replicate reports previously
received
ARC Services Update – May 2015 – Confidentiality: External 30
Zoom in on SWIFT’s services portfolio
Solutions
Swift 18:00 70%
Corporates Interface
tools
Testing
Tools
Monitor &
Alerting
Cost Risk Insight Help
ARC Services Update – May 2015 – Confidentiality: External 31
Zoom in on SWIFT’s services portfolio
Solutions
Swift 18:00 70%
Corporates Interface
tools
Testing
Tools
Monitor &
Alerting
Cost Risk Insight Help
Solutions for Corporates • MT940 aggregation
• MT940 to PDF
• FileAct for corporates
• Fin for corporates
• Excel dashboard for Treasury
• Bank account number
conversion
ARC Services Update – May 2015 – Confidentiality: External 32
Zoom in on SWIFT’s services portfolio
Solutions
Swift 18:00 70%
Corporates Interface
tools
Testing
Tools
Monitor &
Alerting
Cost Risk Insight Help
Interface tools • Bulk RMA clean-up
• Routing Rules Analyser
• Alliance Access archive
extraction
ARC Services Update – May 2015 – Confidentiality: External 33
Zoom in on SWIFT’s services portfolio
Solutions
Swift 18:00 70%
Corporates Interface
tools
Testing
Tools
Monitor &
Alerting
Cost Risk Insight Help
Testing tools • Volume testing
• Business scenarios
• Test file generation
• Network simulation
ARC Services Update – May 2015 – Confidentiality: External 34
Zoom in on SWIFT’s services portfolio
Solutions
Swift 18:00 70%
Corporates Interface
tools
Testing
Tools
Monitor &
Alerting
Cost Risk Insight Help
Monitoring & Alerting • Lite2 Autoclient alerting
• Custom monitoring and
error handling
ARC Services Update – May 2015 – Confidentiality: External 35
Content - Check if a MT940 is single-page or multiple page and if
all of the pages of a multiple page MT940 are received
- Process the MT940 and ensure that only complete
MT940 statement data per senders BIC, account,
currency code and statement date is passed to
Convertor (or IPLA).
- Transform the MT940’s into a single coherent unit that
represents the total daily activity in a cash account that
can be passed into a routine to further transform that
daily activity into any statement format (e.g. BAI2,
Excel).
Background The 2,000 character message size restriction on SWIFT
requires many MT940 statements to be split among multiple
statement pages, each sent across the SWIFT network as a
separate message with a unique reference number. These
pages may not be delivered to the recipient in the order that
they are sent, and the delivery of each individual page is not
guaranteed as pages can NAK on SWIFT.
In order to correctly reconcile MT940 into a statement format,
clients require the re-assembling of all pages of an MT940
into a single coherent unit.
Available packages MT940 aggregation
1
2
4
3
Convertor
or
IPLA
ARC Services Update – May 2015 – Confidentiality: External
Case
Study
36
IPLA/ARG were selected as
appropriate for the volume but
not too complex to support
Integration Platform enabled
team to build the complex
logic required to replace
“stitcher” program with a more
efficient, fully automated
solution
Worked with partner bank
Zion’s Bank to design a way
to receive MT940 from non-
SCORE banks
Thousands of banks
accounts around the world
and thousands of bank
statements received daily
Majority of bank statements
are in SWIFT format, but
even these are difficult to
process due to multi-page
nature of MT940 bank
statements
Small Treasury Operations
staff and limited IT support
Unable to receive SWIFT
from non-SCORE banks
Integration Challenge
37
The challenges The solution The benefits
Automated collation of the
MT940 statements replaces
the error-prone “stitcher”
process
Frees up IT resources to deal
with the non-SWIFT formats
Partnership with Zions bank
means they can start
receiving statements from
non-SCORE banks which
greatly alleviates the reliance
on non-SWIFT formats
ARC Services Update – May 2015 – Confidentiality: External 37
38
Routing Rule Cleaning
ARC Services Update – May 2015 – Confidentiality: External
Content - Injector: Replay a batch of messages as if they came
from the SWIFT network
- HiDRA (Historical Data Routing Analyzer): Parses the
replayed messages to get a routing rule test usage
report.
- Dashboard:
- Shows the routing rule test usage reports in
Excel.
- Allows comparison between test and a baseline
Background Customers may have a vast amount of routing rules in their
Alliance Access(es). Over the year, these routing rules often
became suboptimal and typically a lot are unused, which can
impact the performance of the system. Extra information and
testing is needed before manually removing rules, so that the
functionality remains unchanged. SWIFT Consulting can
provide services that help customers in optimizing their
routing configuration.
Injector
Message
SAA
HiDRA
Routing rule test
usage report
DashBoard
Content - Parsing of CSV file containing the list of unwanted
authorizations.
- Automated removal.
- Deletion of authorizations to send
- Revocation of authorizations to receive
Background Customers may have a vast amount of unused
authorizations in their Alliance Access(es). Due to the new
regulations, only the necessary and active authorizations
should be kept on the system(s). Manually removing these
(often thousands) of unwanted authorizations consumes a
large amount of time. SWIFT Consulting can provide
services for a more automated way of removing batches of
unused authorizations.
Available packages RMA cleaning
ARC Services Update – May 2015 – Confidentiality: External
Unwanted
authorization
list
SAA
Log file
Output file RMA cleanup
tool
39
Zoom in on SWIFT’s services portfolio
Technical
Advice
Swift 18:00 70%
Architecture
Reviews
Initiatives
Impact
Operational
Excellence
TCO
Analysis
Technical
Assessment Security &
Governance
Cost Risk Insight Help
ARC Services Update – May 2015 – Confidentiality: External 40
41
Architecture Review &
Technical (re-)Assessment
ARC Services Update – May 2015 – Confidentiality: External
Content • Architecture: SWIFT components, Middleware & BO integration
• Capacity – keeping in mind future business outlook
• Resilience: review recovery solutions for hw&sw malfunctions
• Procedures: gap analysis with regards to operational
procedures
• Monitoring: problem detection mechanism and highlevel
escalation
• Security: security set-up and access control on SWIFT
applications
• Configuration: high level configuration assessment
• RACI: roles and responsibilities for main SWIFT activities
Background Within the financial industry, the SWIFT infrastructure is
typically defined as business critical. As a result, IT Managers
are bound to run risk-free operations but are at the same time
challenged by technology evolution, cost pressure, strict
security requirements, technical implications from mergers &
acquisitions, etc.
Building on strong knowledge and expertise, SWIFT can
provide a neutral assessment of the SWIFT infrastructure and
its operations. The outcome will be a number of quick wins as
well as strategic recommendations.
Also internal audit teams or post-incident tiger teams could
call upon SWIFT assistance when the SWIFT infra is in scope
SWIFTNet
SNL
Alliance Gateway
Alliance Access Alliance Access
SNL
Alliance Gateway
BO application / middleware layer
42
Total Cost of Ownership analysis
ARC Services Update – May 2015 – Confidentiality: External
Content SWIFT will perform a quantitative and qualitative analysis of the
SWIFT messaging infrastructure and benchmark it against
institutions of comparable size on topics like Operational
cost/message, Resources to run/maintain current infrastructure,
Complexity of infrastructure, etc.
Based on the results, recommendations will be provided to
reduce the total cost of ownership.
The scope of the assignment is all integration, messaging and
connectivity and Non-functional (archives, montioring …) layers
related to the SWIFT messaging. Components in scope are
Software, Hardware, Resources, Third party suppliers,
connectivity
Based on the recommendations, financial institutions will have a
better understanding of the cost breakdown, understand the
future evolution of the cost. This in itself helps to prioritize
investment decisions, consider in- or outsourcing schemas or
address qualitative issues.
Background Operating in a competitive and technology-driven
environment, institutions are concerned about their cost basis.
SWIFT can help to analyse the Total Cost of Ownership of
running a SWIFT infrastructure and how this compares to
peer institutions.
Bank Peer A Peer B Peer C Peer D Peer E
43
Operational Excellence
ARC Services Update – May 2015 – Confidentiality: External
Content • During the As Is phase, the current operational model will be
reviewed and assessed with relation to the 5 pillars of
operational excellence (people &culture, processes, command
& control, assurance and continuous improvement). The
deliverables will highlight findings in the current model, as well
as a gap and a SWOT analysis.
• During the To Be phase of the consulting assignment, the
SWIFT consultants will produce a set of recommendations, a
design of a framework for an operational model and a roadmap
for implementation. The recommendations will be based on
the gap analysis and best practice in the area of business and
technology operations.
Background Within the financial industry, the SWIFT infrastructure is
typically defined as business critical. As a result, IT Managers
are bound to run risk-free operations but are at the same time
challenged by technology evolution, cost pressure, strict
security requirements, technical implications from mergers &
acquisitions, etc.
The Operational Excellence program, based on SWIFT’s
FNAO culture, will focus on a number of aspects related to the
set-up of an operational model, addressing the various
dimensions of infrastructures and changing customer
expectations.The outcome will be a number of quick wins as
well as strategic recommendations.
Mission is to deliver
Operational Excellence
Pe
op
le &
Cu
ltu
re
As
su
ran
ce
Co
mm
an
d &
Co
ntr
ol
Pro
ces
se
s
Co
nti
nu
ou
s Im
pro
ve
me
nt
Resilient & Secure Architecture and Infrastructure
44
Security Review
ARC Services Update – May 2015 – Confidentiality: External
Content • As-Is Assessment
o Swift.com users and associated profiles
o SWIFTNet and Alliance Security Officers
o Alliance Gateway profiles
o Alliance Access routing rules
• Document roles and responsibilities for each function
• Recommendations to improve security set-up
• To-Be governance model for review and approval of
sensitive SWIFT operating functions
• Hands-on Training: swift.com, SWIFTNet Security, Security
Officers, profiles…
Background An important challenge in managing security is to have
effective and efficient control mechanisms to detect and avoid
unauthorized or suspicious transactions. Such control
mechanisms must exist and be of the same level in the entire
end-to-end chain of the transaction lifecycle as any
vulnerability will be the weakest link in the security set-up.
In the absence of these control mechanisms, it may well be
that critical elements of the SWIFT stack show weaknesses
that present security vulnerabilities. Consequences can be
application outages, (in)voluntary fraudulent activity, missed
cut-offs …
SWIFTNet
SNL
Alliance Gateway
Alliance Access Alliance Access
SNL
Alliance Gateway
BO application / middleware layer
45
Initiatives impact
ARC Services Update – May 2015 – Confidentiality: External
Content • Review of the architectural capabilities required to support
the new initiatives
• Analyse impact on interface banding, throughput, line
usage, storage requirements,…
• Present the different possibilities from edge solutions at the
level of the application to common solutions at the level of
the middleware
• Workshops to increase understanding of
o the impact and new messaging channels, formats,
counterparties …
o The necessary subscriptions and technical configuration
changes
o The required transformations
o New non-functional requirements like archiving,
monitoring, traceability, …
Background When Financial institutions join new Market Infrastructures or
need to comply with new messaging services, the impact on
existing infrastructure cannot be underestimated.
New messaging formats, new volumes, new counterparties
can require a review of the existing infrastructure to ensure
that there is sufficient capacity, throughput, storage and
resilience to deal with the additional volumes, increased
message length, new counterparties ..
Zoom in on SWIFT’s services portfolio
Implement
Swift 18:00 70%
Interfaces
Field
Services
Cloud
Services
Project
assistance
Cost Risk Insight Help
Sanctions
Screening
ARC Services Update – May 2015 – Confidentiality: External 46
Zoom in on SWIFT’s services portfolio
Implement
Swift 18:00 70%
Interfaces
Field
Services
Cloud
Services
Project
assistance
Cost Risk Insight Help
Sanctions
Screening
ARC Services Update – May 2015 – Confidentiality: External 47
Installations & Hands-on
training
• Alliance WebPlatform
• Alliance Entry/Access
• Alliance Gateway
• SWIFTNet Link
• HSM
Zoom in on SWIFT’s services portfolio
Implement
Swift 18:00 70%
Interfaces
Field
Services
Cloud
Services
Project
assistance
Cost Risk Insight Help
Sanctions
Screening
ARC Services Update – May 2015 – Confidentiality: External 48
Field Services
• Configuration changes
• Migrations
• Alliance Entry to Alliance
Access
• Workstation to
Webplatform
• Windows/AIX to Linux
• MQSA to MQHA
• Activation of Add-ons
• DB Recovery
• New Adaptors
• New messaging services
• FileAct on Alliance Access
• Fin-Copy profiles
49
Sanctions Screening Implementation
ARC Services Update – May 2015 – Confidentiality: External
Content • Project Management Assistance
o Review project plan and define necessary actions
o Assistance on pre-requisite completion
o Provide Single Point of Contact
• Implementation, Configuration and Training
o Presentation of the fundamentals of the service
o Agree on the sanctions screening set-up and workflows
o Initial configuration of the solution and hands-on training
o Installing the token driver on one PC and testing
o Follow-up session and Q&A assistance for functional
questions raised during testing
Background Economic sanctions are an instrument of choice for
governments looking to implement foreign policy and fight
financial crime and terrorist groups. Keeping up-to-date and
compliant with ever-changing sanctions lists and requirements
represents a common challenge to the banking industry. The
burden is particularly great for small to midsize financial
institutions for which finding the right solution is a real a
challenge in terms of cost and human resources.
SWIFT’s centralised Sanctions Screening service is a unique,
cost-effective solution in this area of growing concern and
workload. Sanctions Screening will combine FircoSoft’s
market-leading filtering application and list update service with
the security and resilience of SWIFT.
Connecting to SWIFT – Cloud portfolio
Connectivity
Core
Interfaces
Integration SWIFT Integration
Layer
Alliance Lite 2
Integration
Platform
Alliance Access
Alliance
Remote Gateway
Alliance Lifeline
Main connection
Last resort –
Disaster Recovery
Business
Application
Alliance Lite 2
For Business
Applications
SWIFT Integration
Layer
ARC Services Update – May 2015 – Confidentiality: External 50
End-to-end assistance
• Requirements analysis
• Solution Design
• Implementation
• Testing
• Deployment and go-live
• Training module (optional on-site)
51
Project assistance
ARC Services Update – May 2015 – Confidentiality: External
Content • M&A or organisation split: assistance in admin process to
transfer legal and contractual ownership from previous
SWIFT BIC to new ones.
• Drafting of e-orders, consent letters, quotations, license
transfer documents
• Coordination between all involved SWIFT departments,
clarification of the necessary actions
• Coordination with SWIFT onboarding team if one (or more)
from the new contractual parties is not a SWIFT user
• Present legal documents to legal and board for approval.
• New services or new technical configuration:
• Drafting and bulking of e-ordering, security forms,
undertaking documents, membership forms ...
Background Driven by internal or external events like Mergers &
Acquisitions, selling off business entities, new services
subscription, deployment of a new SWIFT infrastructure, …
existing clients may have to make fundamental changes to
their SWIFT configuration, membership, logical set-up or
license structure.
This requires clients to complete order forms, legal docu-
ments, consent letters, technical configuration documents …
As the knowledge to do these administrative tasks is often not
available or spread over different departments, clients can rely
on SWIFT to help them.
Zoom in on SWIFT’s services portfolio
Manage
Swift 18:00 70%
Peace of
Mind
AutoClient
alerting
Cost Risk Insight Help
System
Care
Alliance
Managed
Operations
ARC Services Update – May 2015 – Confidentiality: External 52
Content • Set-up of the infrastructure according to best practices
• Remote management of the SWIFT environment
• Monitoring of your infrastructure
• Troubleshooting
• Housekeeping
• Change management
• Release management
• Service reporting
• Failover testing
• Customised SLA
Background Banks are struggling to find the time needed to run the day to
day operations of the SWIFT environment. The criticality of
environment availability increased over the past year(s).
There is a lack of dedicated SWIFT personnel or difficulty to
allocate the right time to the SWIFT system. Your criticality of
the systems requires staff with proper knowledge of SWIFT
systems to look after day to day monitoring. You want to
focus more on your core business
Alliance Managed Operations
Troubleshooting
Online Housekeeping
Zoom in on SWIFT’s services portfolio
Manage
Swift 18:00 70%
Peace of
Mind
AutoClient
alerting
Cost Risk Insight Help
System
Care
Alliance
Managed
Operations
Alliance Lite2 Package
• Assistance with token
management
• Assistance with RMA
setup and management
• Hand held remote support
with other functional
issues
• Customisations free of
charge
ARC Services Update – May 2015 – Confidentiality: External 54
Content
- Yearly Sanity check of the system
- Quarterly proactive support calls
- On-site assistance
- Emergency assistance
- Single SWIFT Certified Engineer that knows your
infrastructure
Background The SWIFT infrastructure is a business critical infrastructure
and ensuring that your SWIFT systems remain in good
health can be a tedious task. During day to day operations
the SWIFT systems are seemingly running fine and it is easy
to forget to put the right focus on tasks to keep the systems
functioning until it is too late and your business is impacted.
A pro-active approach towards safeguarding the system
health is sometimes difficult with numerous IT projects at
hand.
SWIFT Certified Engineers who are working on a day to day
with the software can support you through a structured
approach ensuring that the systems remain up to date and
limiting the time spent by your staff
System care
Proactive assistance by
SWIFT Certified Engineer
ARC Services Update – May 2015 – Confidentiality: External 55
Content - Parsing of AutoClient log files
- Generation of SNMP alerts in case of issues identified to
person monitoring the infrastructure in SWIFT
Background Very often, large corporates expect their systems suppliers
to also manage their applications. In this context, SWIFT will
develop a Managed Operations offering for Lite2 users,
including AutoClient.
Autoclient Alerting
Lite2
AutoClient
Log
files
SNMP
alert
ARC Services Update – May 2015 – Confidentiality: External 56
Zoom in on SWIFT’s services portfolio
Support
Swift 18:00 70%
Standard+
How To
Videos Support
options
Cost Risk Insight Help
Premium
Packages
ARC Services Update – May 2015 – Confidentiality: External 57
Zoom in on SWIFT’s services portfolio
Support
Swift 18:00 70%
Standard+
How To
Videos Support
options
Cost Risk Insight Help
Premium
Packages
• Global 24x7 World class
support
• Knowledge base access
• Download centre
• Case manager
ARC Services Update – May 2015 – Confidentiality: External 58
Zoom in on SWIFT’s services portfolio
Support
Swift 18:00 70%
Standard+
How To
Videos Support
options
Cost Risk Insight Help
Premium
Packages
ARC Services Update – May 2015 – Confidentiality: External
Premium:
• Try & Buy offer till end of
July!
• Healthcheck
• Troubleshooting training
• Named support contact
Premium Plus and Custom:
• Service Manager
• Monitoring of LTs
SWIFTNet Link and SnF
Queues
• Command centre
attention
59
Monitoring and Alerting
• Remote monitoring for SWIFT connections
• Alarm distribution through Cases, emails or SMS
• Possible monitoring options:
• LT’s
• SWIFTNet queues
• SWIFTNet Link
Meet the expert
• Remote WebEx session 1 hour session
• Targeted at preventive support only
• Possibility to allow multiple participants to join through remote session
• Expert advise on a support topic of your choice
Support options
ARC Services Update – May 2015 – Confidentiality: External
Operational check-up
• Lightweight check of the system
• Series of scripted checks remotely analysed by support expert.
• Report with data interpretation and analysis of the system
Standard upgrade
• Remote assistance with Standards upgrade on the test system
• Identify and reporting on impacted messages for the current year
• Follow up on results (NAK report)
60
How to Video
ARC Services Update – May 2015 – Confidentiality: External 61
Zoom in on SWIFT’s services portfolio
Training
Swift 18:00 70%
Cost Risk Insight Help
Classoom Qualifications
e-training Tailored
on-site
Community
Topics
Special
interest
ARC Services Update – May 2015 – Confidentiality: External 62
Content - Courses delivered at your premises: no travel involved
for your colleagues
- Course content tailored to your specific needs, focused
only on what you need
- Programmes tailored to newcomers or experienced staff
- Based on existing courses or created from scratch
- Possibility to include your own processes & best
practices
- Complement with a Qualification Programme to qualify
your staff
- Building on +30 years of expertise
Background In some occasions, our standard classroom offering does not
fit your needs:
- You want to focus on specific topics only
- You have a large group of people to train on the same
topic
- You have a group of newcomers joining your organisation
- You want to make a link with your internal processes
- Your travel budget is restricted
Tailored & on-site training
“The broad range of expertise of SWIFT trainers also
means a high degree of customisation of content is
possible – and this too is important to the bank”, says
Joyce Verschaeren. “Key for in-house training is that it
can be customised directly to customer needs,” she
explains. “There is room to discuss other topics, and to
elaborate on issues we know people have difficulties
with. The SWIFT trainers are flexible on most subjects,
which gives the training even more added value, and
this is very important for us.”
Joyce Verschaeren, Rabobank International, Wholesale
Market Infrastructures
ARC Services Update – May 2015 – Confidentiality: External 63
Why? A SWIFT Training Qualification
- Guarantees that your staff have the required knowledge
- Ensures that you have in-house expertise available at all
times
- Offers you a specialist reputation in the eyes of your
clients or management
- Helps you increase efficiency and reduce costs
- Offers you development opportunities for your staff
Background Your SWIFT operations department is a critical nerve centre
that deserves special attention. It is therefore essential to
have people with the right knowledge and expertise in
charge of your SWIFT environment. SWIFT Training can
help you assess the knowledge of several SWIFT profiles
through a formal exam to give you a formal proof of their
expertise
SWIFT Training Qualification Programme
“The benefit for IBL Bank of the training and certification
include creating consistent skill levels and having a
recognised standard for skills aligned with
organisational frameworks. Specialised training is an
important element of the IBL Bank HR policy, as it helps
to reduce staff turnover and encourages knowledge to
be retained.”
Elie Hlayel, Head of the IT department, IBL Bank, Lebanon –
qualified staff as Alliance Access Administrator
A 3-step programme 1. Decide on the qualification programme:
• Alliance Access Administrator
• Alliance Access/Entry Operator
• SWIFTNet Security Officer
• SWIFT for Corporates Client Advisor
• SWIFT for Corporates Specialist
2. Prepare for the exam with SWIFT training
3. Take the exam
Upon successful completion, you receive your certificate
Individual
ARC Services Update – May 2015 – Confidentiality: External 64
SWIFT eTraining - Fundamental training on business and technical topics
- Learn whenever you want, wherever you want
- With voice-over, interactive animations and exercises
- Excellent reference material
- High quality training at a low cost per person
- Roll out in your entire organisation
9 modules:
- Basics – your passport to SWIFT
- Payments & cash management – using FIN messages
- SWIFT and international payment systems
- Collections & documentary credits
- Your SWIFT guide to the securities markets
- Securities settlement and reconciliation – ISO 15022
messages
- Corporate actions – ISO 20022 messages
- ISO 20022 and MX message standards – overview
- Understanding SWIFTNet services and security
Background You have a limited training budget but find it essential to offer
your staff learning opportunities on SWIFT? Why don’t you
try SWIFT eTraining or the SWIFT web class! It can be a
perfect starting point before going into more specialised
tailored training
SWIFT eTraining & web class
The SWIFT web class - Short & focussed sessions
- Live, interactive sessions over the internet with our
instructor
- No need to travel – limit time away from your job
- High quality training at a low cost per person
- Public or private sessions
- Standard content or tailored to your needs
ARC Services Update – May 2015 – Confidentiality: External 65
Zoom in on SWIFT’s services portfolio
Training
Swift 18:00 70%
Cost Risk Insight Help
Classoom
e-training Tailored
on-site
Community
Topics
Special interest • SWIFT troubleshooting
boot camp
• SWIFT BCP Guidelines
• SWIFT audit guidelines
• Understanding FIN and
system messages
• SWIFT for corporates
• Using 20022 and XML
Special
interest
ARC Services Update – May 2015 – Confidentiality: External 66
Qualifications
Zoom in on SWIFT’s services portfolio
Training
Swift 18:00 70%
Cost Risk Insight Help
Classoom
e-training Tailored
on-site
Community
Topics
Community trainings • Market initiatives
• RTGS deployment
• Sanctions Screening
• Market Reforms
Special
interest
ARC Services Update – May 2015 – Confidentiality: External 67
Qualifications
Zoom in on SWIFT’s services portfolio
Training
Swift 18:00 70%
Cost Risk Insight Help
Classoom Qualifications
e-training Tailored
on-site
Community
Topics
Special
interest
ARC Services Update – May 2015 – Confidentiality: External 68
Technical
Interfaces • Alliance DR
• Deploying AA
• Migrating to
Webplatform Managing
Webplatform
• Managing AG …
SWIFT.com • Introduction
• Customer applications
on swift.com
Connectivity • Introduction
• Operating your HSM
• Managing PKI
Operations • Creating SWIFT msg
Business
Payments • Payments and Cash
Management
• Liquidity Management
• ISO 20022
Securities • Corporate Actions
• Settlement and
Reconciliation
• ISO20022…
Trade • Collections and
Documentary Credits
• TSU and BPO
Treasury • Forex and Money
Markets