Date post: | 21-Dec-2015 |
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Outline• Why SWIS?• The problem• Our competitors• Our solution and targeted market• Product overview• Our design• Live demonstration• Production timeline• Budget• Funding• Conclusion• Acknowledgements
Why SWIS?• Short-range :
Suitable for enclosed environments and built up areas.
• Wireless:Reduce clutter and obstruction due to wiring.
• Innovative:Simple implementations that achieve practical results.
• Solutions:Products that solve common daily problems.
The Company
• Aron McKinnon, the Chief Executive Officer (CEO) of SWIS
• Raymond Tan, the Chief Technology Officer (CTO) of SWIS
• Peter Chen, Chief Quality Assurance Officer of SWIS
The Problem:
• Customers sometimes wait for extended periods of time to be served.
• Due to failure of being alerted, service providers otherwise kept busy, are left idling
• Decreased productivity due to time wastage resulting from lack of communication.
• Decrease in productivity may ultimately lead to lower income and poor customer appraisal.
Possible Settings
• Mainly hospitality environments:– Restaurants– Hospitals– Old age homes– Department Stores
• Therefore, these are our target consumer groups.
Our Competitors’ Designs
• High-tech solutions :touch screen order menu. elegent solutionX costly investment
• The “WaiterCaller” wireless paging system alerts a waiter to a table’s requestX does not identify purpose of pagingX does not enable waiter to update the kitchen
Our Solution:
• Designing a short-range wireless product for numerous consumer venues/ hospitality environment.
• Allows customer to electronically page individual service providers for attention.
• Added feature of allowing internal communication amongst service providers.
• Allow page request display in order to reduce unproductive travelling time.
Product Overview• SWIS SerCal (Server Caller)• Example scenario : Restaurant• Bluetooth wireless scheme• 3 component units
SerCal Components• Kitchen Unit: Central communication hub. (Computer) Updates waiters on customers paging and orders
ready.• Server Unit: Portable Unit (eg. PDA) carried by waiters Displays customer & kitchen paging status Updates kitchen on table orders.• Table Unit: Pages for waiters’ attention
SerCal Design
• Hardware:Logitech V270 Bluetooth wireless mouse
-Bluetooth 1.2 wireless technology-Adaptive frequency hoping-Battery life up to 2200 hours-Features low battery indicator light-1000 dpi optical engine-Uses 2 AA batteries-3 push buttons with scroll wheel function
SerCal Design
• Hardware:Pushbuttons (final design):
NKK single element DPDT LED UB series -Double pole double through-PCB mountable with gold contacts-Power level 5A at 30V DC-Dielectric strength 0.4VA-Mechanical life > 1000000 operations-Electrical life > 10000 operations-Operation temperature -25 – 50 degrees Celsius-LED rating: 1.85V at 20mA-CSA certified
Kitchen Software
• The kitchen software is responsible for– Receiving signals from the Table Units– Relay the signals to the desinated Server Unit– Receive orders from the Server Unit
Server Software
• The Server software will:– Allow the user to take orders and send to the
Kitchen Unit.– Receive signals from the Kitchen Unit that tells the
server what table is in need.
FlowchartStart
End
Did Table 1 Call?
No
yes
Did Table 2 Call?
No
yes
Display which request is called.
Display which request is called.
Input the number and type of orders
the customer requests.
Store the different orders
for different customer.
Send out request for Kitchen Unit
through Bluetooth.
Confirmed request from Kitchen Unit?
yes
No
Send out customer order.
Exit?No
yes
New order?
yes
No
1
2
1
2
3
3
Did Kitchen Call?
No
yes
3
Display which Table is ready
from the kitchen.
Implementation & training
• Users will be instructed by SWIS engineers, or use the device under the supervision of SWIS engineers.
• Manuals will be provided, which include:• The customer manual
for an audience with minimal technical expertiseone page leaflet with proper instrument care and
sensor placement information
Implementation & training
• Server worker manualfor an audience with general experience with
electronics deviceprovide training for complete device usage of two
modules: Table Unit and Server Unit
• Service crew manual for an audience with expertise in electronic device complete training, setup, troubleshooting, and device
characteristics information for all three modules: Table Unit, Server Unit and Kitchen Unit.
BudgetComponent price quantity subtotal
Logitech V270 Bluetooth mouse
$27.50 2 $55
Tungsten E2 palm top
$244 1 $244
Blue tooth Dongle $20 1 $20
Toggle switches $4 4 $16
Misc. ( LEDs, casing, circuitry)
$10 - $10
TOTAL $345
Why SWIS SerCal?
• Greatly reduces redundant waiting time• Effective and efficient use of resources• Real time request/status updates (important
for time critical services, ie. hospital) • Increased productivity• Improve customers’ impression!
AcknowledgementsWe would like to thank the following people:• Dr Andrew Rawicz for his guidance, suggestions and
endorsement of funding from the engineering science endowment fund.
• Mr Mike Sjoerdsma for imparting us with valuable knowledge on project documentation and presentation.
• Mr Brad Oldham and Ms Lisette Paris Shaadi for taking time off to cater for consultation sessions and providing advice with regards to our design implementation