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8/8/2019 As a Principal
1/12
Prerequisites to GoodPrerequisites to Good
School ManagementSchool Management
TrustTrust
RapportRapport
Common visionCommon vision
8/8/2019 As a Principal
2/12
Know what is going on atKnow what is going on at
your schoolyour school
Probe; dont cross examineProbe; dont cross examine
Probe; dont coachProbe; dont coach
Inquire; dont challengeInquire; dont challenge
Uncover; dont trapUncover; dont trap
Draw out; dont pumpDraw out; dont pump
Guide; dont dominateGuide; dont dominate
But remember
Ask Questions
8/8/2019 As a Principal
3/12
Get out of your office andGet out of your office and
see what is going onsee what is going on
Walk the hallsWalk the halls
Get into classroomsGet into classroomsTalk to teachers and other schoolTalk to teachers and other school
employees in a tactful, nonthreateningemployees in a tactful, nonthreatening
mannermanner
8/8/2019 As a Principal
4/12
Create a PositiveCreate a Positive
AtmosphereAtmosphere
Dont let the desk be a barricadeDont let the desk be a barricade
Begin conversations in a friendly andBegin conversations in a friendly andinformal mannerinformal manner
Be goal oriented and accomplishBe goal oriented and accomplish
identified tasks, but remembering peopleidentified tasks, but remembering people
are people first!are people first!
8/8/2019 As a Principal
5/12
Practice activePractice active
listeninglistening1.1. Paraphrase feelings accuratelyParaphrase feelings accurately
2.2. Paraphrase content accuratelyParaphrase content accuratelyrepeatrepeat
the content of what is heard in ownthe content of what is heard in ownwordswords
3.3. Use door openersUse door openersTell me more;Tell me more;Sounds interestingSounds interesting
4.4. Use acknowledgment responsesUse acknowledgment responsesMmMm--mm; Yes; Right; Certainlymm; Yes; Right; Certainly
5.5. Use nonUse non--verbalsverbalsLook at the person;Look at the person;nod head; lean forwardnod head; lean forward
8/8/2019 As a Principal
6/12
8/8/2019 As a Principal
7/12
Teacher is angryTeacher is angrySmile and give positive responsesSmile and give positive responses
Ask, Is there anything you would like to discussAsk, Is there anything you would like to discuss
before with me before we..before with me before we..State, Remember, we are here to workState, Remember, we are here to worktogethertogether
Be confident; maintain good eye contactBe confident; maintain good eye contact
Put some distance between you and the teacherPut some distance between you and the teacher
DONT ArgueDONT Argue
DONT allow the teacher to be abusiveDONT allow the teacher to be abusive
Ignore offensive languageIgnore offensive language
Remain CALMRemain CALM
8/8/2019 As a Principal
8/12
Teacher shows confusionTeacher shows confusion
AskAsk ----Would you like for me to clarifyWould you like for me to clarify
something?something?
RephraseRephrase the statementthe statement
AskAsk ----What is the nature of yourWhat is the nature of your
confusion?confusion?
StateState ----Ill help if I can, or if I dont know,Ill help if I can, or if I dont know,Ill find the answerIll find the answer
8/8/2019 As a Principal
9/12
Teacher is frustratedTeacher is frustrated
Try to minimize stress by talkingTry to minimize stress by talking
informally for a brief timeinformally for a brief time
Take a short break, if possibleTake a short break, if possible
Explain that perfection is not expectedExplain that perfection is not expected
Emphasize strengthsEmphasize strengths
Try to identify the cause of frustrationTry to identify the cause of frustration
Be supportiveBe supportive
Try to make a positive statementTry to make a positive statement
8/8/2019 As a Principal
10/12
Teacher receives suggestions,Teacher receives suggestions,
but becomes defensivebut becomes defensiveUse another term for need, such as area toUse another term for need, such as area to
strength, area for refinement, or area forstrength, area for refinement, or area for
improvementimprovement
Prepare the teacher during orientation to expectPrepare the teacher during orientation to expectsuggestionssuggestions
Emphasize that everyone can improveEmphasize that everyone can improve
StateState---- This is one area I noticed that you mightThis is one area I noticed that you might
want to work onwant to work onAskAsk---- Could you add something to thisCould you add something to this
suggestion?suggestion?
Encourage the teacher to express his feelingsEncourage the teacher to express his feelings
8/8/2019 As a Principal
11/12
Be an EmpatheticBe an Empathetic
ListenerListenerDemonstrate an open, accepting attitudeDemonstrate an open, accepting attitudethrough body language and furniturethrough body language and furnitureplacementplacement
Give the staff member complete attentionGive the staff member complete attentionand concentrate on the their words andand concentrate on the their words andbody languagebody language
Limit remarksLimit remarkslet the staff member dolet the staff member do
most of the talkingmost of the talkingListen and look for feelingsListen and look for feelings
Help the them stay on the subjectHelp the them stay on the subject
Demonstrate an open, accepting attitudeDemonstrate an open, accepting attitudethrough body language and furniturethrough body language and furnitureplacementplacement
Give the staff member complete attentionGive the staff member complete attentionand concentrate on the their words andand concentrate on the their words andbody languagebody language
Limit remarksLimit remarkslet the staff member dolet the staff member do
most of the talkingmost of the talkingListen and look for feelingsListen and look for feelings
Help the them stay on the subjectHelp the them stay on the subject
8/8/2019 As a Principal
12/12
Be an EmpatheticBe an Empathetic
ListenerListenerDont think ahead planning an answerDont think ahead planning an answerthinkthink
about what the person is sayingabout what the person is saying
Dont attempt to analyze the personDont attempt to analyze the person
Dont judge or categorize the person or form aDont judge or categorize the person or form a
biased opinionbiased opinion
Dont tell a someone not to feel that wayDont tell a someone not to feel that way
that is beside the pointthat is beside the pointthe fact is the they dothe fact is the they dofeel that wayfeel that way
Dont complete sentences for themDont complete sentences for them
Dont think ahead planning an answerDont think ahead planning an answerthinkthink
about what the person is sayingabout what the person is saying
Dont attempt to analyze the personDont attempt to analyze the person
Dont judge or categorize the person or form aDont judge or categorize the person or form a
biased opinionbiased opinion
Dont tell a someone not to feel that wayDont tell a someone not to feel that way
that is beside the pointthat is beside the pointthe fact is the they dothe fact is the they dofeel that wayfeel that way
Dont complete sentences for themDont complete sentences for them
