Date post: | 04-Apr-2018 |
Category: |
Documents |
Upload: | asapcomputerservices |
View: | 215 times |
Download: | 1 times |
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 1/8
10/15/2012 1
Computer Services
IT Technical Support Proposal
Contact: Courtney Pelzel
210-497-1424Toll Free 1-800-604-4307
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 2/8
About ASAP Computer Services
ASAP Computer Services is a San Antonio based ITService business. We have been locally owned andoperated for over 10 years proudly serving andmeeting the needs of the San Antonio business
community. We a proposing an outsourced computerhardware and service contract that meets yourspecific customer needs. We have the flexibility tocustomize our service contracts to encompassvarious needs and requests from our customers. Wethank you for this opportunity and look forward to along lasting business relationship.
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 3/8
10/15/2012 3
• Option 1 –
Service Contract Location Coverage
1. Corporate Office- Server room and warehouse, 10903 Industry Drive
2. Retail Locations, 48 front locations
Service Hours
9am-9pm C.S.T. Monday through Saturday
Business Critical Response Time
1 hour or less within Bexar county, 2 hours or less outside BexarCounty
Non-Business Critical Response Time
3 hours or less within Bexar county, 6 hours or less outside Bexarcounty
Maximum Service Frequency
Not to exceed 5 concurrent service incidents per week
Dust-Off and Maintenance Schedule
Corporate office and Server room – Bi-Weekly
Retail Locations and Warehouse - Quarterly
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 4/8
10/15/2012 4
• Option 2 - monthly
• Service Contract Location Coverage
• Corporate Office- Server room and warehouse
10903 Industry Drive, San Antonio, Texas, 78217
– Service Hours
– 9am-9pm C.S.T. Monday through Friday
Business Critical Response Time
– 1 hour or less within Bexar county.
– Non-Business Critical Response Time
– 3 hours or less within Bexar county.
– Maximum Service Frequency
– Not to exceed 4 concurrent service incidents per week
– Dust-Off and Maintenance Schedule
– Corporate office and Server room – Bi-Weekly
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 5/8
10/15/2012 5
• Option 3 - monthly
• Service Contract Location Coverage
• Corporate Office- Server room Only
10903 Industry Drive, San Antonio, Texas, 78217
– Service Hours
– 9am-5pm C.S.T. Monday through Friday
Business Critical Response Time
– 1 hour or less within Bexar county.
– Non-Business Critical Response Time
– 3 hours or less within Bexar county.
–
Maximum Service Frequency
– Not to exceed 3 concurrent service incidents per week
– Dust-Off and Maintenance Schedule
– Corporate office Server room only – Bi_Weekly
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 6/8
IT Support and Process
Capabilities
• ASAP Computer services supports the following POSsystems; ALOHA, Retail Pro and Quickbooks POS
• ASAP offers our professional technicians who are DELLcertified system experts as well as MicroSoft CertifiedProfessionals.
• Our expert technicians provide the following:• Administer your servers and networks
• Provide desktop support for your users
• Remotely diagnose and troubleshoot minor issues
• Leverage single-call accountability for DELL and other vendors.
• Minimize downtime and protect against outages
• Accelerate recovery.
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 7/8
References and Contact
Information
• References
• La Paz Healthcare
David Dickinson, VP of Operations. 210-214-0560
Basil Castelyn, COO 210-771-9001
Advantage Infusion services
Ed Lee, CEO. 210-599-7276
Cathie Monsive, CFO. 210-599-7276
Watson Management Co.
Mark E. Watson, President. 210-824-4546
Rita Stitch, Executive Assistant. 210-824-4546
The Garden Center
Wayne Harrell, President. 210-647-7900
Fisher and Heck Architectural Firm
Clarence Holloway, Systems administrator. 210-299-1500
Victory Sports
Mike Ramirez, President. 210-684-1333
• Contact Information
• ASAP Computer Services
• Courtney Pelzel, Senior Field Tech and Client Solutions
• Office -1-800-604-4307 Cell- 210-415-2753
• Fax – 210-492-0747
• E-mail- [email protected]
7/31/2019 ASAP Computer Services
http://slidepdf.com/reader/full/asap-computer-services 8/8
Confidentiality
This document contains information and data that ASAP Computer services (“ASAP”) considers confidential
and proprietary (“Confidential Information”) and is being provided to the Gabriel’s Wine and Spirits solelyfor informational purposes. Confidential Information includes, but is not limited to, the following:
• Corporate and infrastructure information about ASAP Computer Services;
•ASAP Computer Services methodology, processes, capability and quality standards;
•Pricing, payment terms, estimates and other cost related information, if applicable.
Recipient agrees that Confidential Information shall only be made available to its personnel on a need-to-
know basis and shall not be duplicated, used or disclosed, in whole or in part, for any purpose, other than toevaluate this information package, without the specific prior written permission of ASAP Computer Services.
Copyrights
The entire content of this document is subject to copyright with all rights reserved. All copyrightable textand graphics, the selection, arrangement and presentation of all information and the overall design of thedocument are the sole and exclusive property of ASAP Computer Services.
Copyright 2009 ASAP Computer Services. All rights reserved.