assessment

student

teacher

school

principal

An “Insight” is a remarkable realization that you could leverage to better respond to a design challenge.

Insights often grow from contradictions (both from within a single user or from within the system) or from asking yourself “Why?” when you notice strange behavior.

Insights are unexpected and only surface after digging into the challenge through empathy.

Sample insights from flight passenger:move freely & at own pace

willing to signal special cases

thinks he knows better

amused by process

Share out notes from your interviews (20)

as a group keep two columns - what insights did you gather about people and what insights did you gather

about the system?Sort out what’s striking (10)consider the shared interviews of your group :: where are there contradictions or rich areas to

design for?Make “How might we…” statements (15)

building on thinking about what you want to leverage and what you want to design away, make

a number of HMW statements to load your brainstorm :: these HMW statements will be based

on your insights Share your HMW list with

another group from your district (10)

3-4 >

6-8 <

Share out notes from your interviews. (20 min)

As a group keep two columns :what insights did you gather about people, what insights

did you gather about the system? 3-4 >

Sort out what’s striking. (10 min)Consider the shared interviews of your group. Where are

there contradictions or rich areas to design for?

Which attributes or elements within the insights do you want to leverage (i.e. teacher enthusiasm)?

Which do you want to design away (i.e. lack of consistency in assessment across the system)?

3-4 >

Make “How might we…” statements (HMW) (15 min)

building on thinking about what you want to leverage and what you want to design away, make a number of HMW

statements to load your brainstorm :: these HMW statements will be based on your insights

travels vicariously through others

long processes make time go by

doesn’t feel respected

tired of explaining to others

wheelchairs solve other needs

travel vicariously through others

make time go by faster for

feel respected by co-workers

explain to others when tired of it

better navigate the airport

How might we help...Insights…

3-4 >

share your HMW list with the other group from your district (10)

give and get enough understanding of the language to be able to brainstorm together after lunch

6-8 <

After lunch tee-up

THIS TIME WE…

WILL BUILD ON WHAT WE DID LAST TIME

WILL DO THE AIRPORT SECURITY CHALLENGE –

FOCUS ON DESIGNING FOR THE USER WHILE

HAVING THE SYSTEM IN MIND

WILL BE MINDFUL OF PROCESS AS WE APPLY

DESIGN THINKING TO OUR CHALLENGES:

-FOCUS V FLARE-PROTOTYPING

LAST TIME WE…

DID THE MECHANIC CHALLENGE – INTRO TO HUMAN-CENTERED PROCESS

EXPERIENCED DESIGN THINKING MINDSETS

APPLIED DESIGN THINKING TO OUR CHALLENGES

Prototyping reminders:

carry multiple ideas forward

remember kinds and purposes of prototypes

increase resolution as idea advances

Overview of afternoon:Brainstorm (30)

follow the brainstorming rules, paying attention to energy :: when energy dies pick a new “How might we…” prompt

Select (5)each person gets three votes :: follow the voting criteria ::

narrow to 2-4 ideas to carry forward

Prototype sketches (15)decide who is advancing which idea (should be multiple

people on each idea) :: each person individually sketches multiple versions of the idea he/she is advancing

Iterate within group (25)share sketches with people who sketched the same idea ::

build on each other’s ideas :: each person has new sketches to share with the room at the end of this time

Jigsaw (30)Each individual gets feedback on sketches to bring back to

his/her group :: use feedback grid

6-8 >

100 >

1 ><

3-4 ><

6-8 <

Brainstorm (30)follow the brainstorming rules, paying attention to energy :: when

energy dies pick a new “How might we…” prompt

FIRST FIVE CHALLENGE:only offer ideas that are specific and silly

6-8 <

Use contrasting selection criteria to preserve innovation potential

Select (5)each person gets three votes :: follow the voting criteria :: narrow to 2-4 ideas to

carry forward

6-8 >

Prototype sketches (15)decide who is advancing which idea (should be multiple people on each idea) ::

each person individually sketches multiple versions of the idea he/she is advancing

1 ><

I want to advance this idea. I’ll sketch a couple of versions of

what it might look like!

I’m interested in pushing this idea

along.

Iterate within group (25)share sketches with people who sketched the same idea :: build on each

other’s ideas :: each person has new sketches to share with the room at the end of this time

3-4 ><

Jigsaw (30)Each individual gets feedback on sketches to bring back to his/her group :: use feedback

grid

?100 >

Overview of afternoon:Brainstorm (30)

follow the brainstorming rules, paying attention to energy :: when energy dies pick a new “How might we…” prompt

Select (5)each person gets three votes :: follow the voting criteria ::

narrow to 2-4 ideas to carry forward

Prototype sketches (15)decide who is advancing which idea (should be multiple

people on each idea) :: each person individually sketches multiple versions of the idea he/she is advancing

Iterate within group (25)share sketches with people who sketched the same idea ::

build on each other’s ideas :: each person has new sketches to share with the room at the end of this time

Jigsaw (30)Each individual gets feedback on sketches to bring back to

his/her group :: use feedback grid

6-8 >

100 >

1 ><

3-4 ><

6-8 <