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A Brief History
1993 Establish joint venture company with DIGITAL EQUIPMENT CORPORATION
1989 PT Astra Graphia, Tbk offered 20% of its shares to the public. Now being traded at both Jakarta & Surabaya Stock Exchanges.
1983 Appointed as Exclusive Disributor for DIGITAL EQUIPMENT CORPORATION (DEC) Computer in Indonesia.
1971 PT Astra International Inc. appointed as XEROX exclusive Distributor in Indonesia.
1976 PT Astra Graphia was officially established to take over AI’s role for XEROX
2000 Focus on IT based document solution
2001 Focus organization plays a large role at Document Solution & IT Solution
Hertanto Mangkusasono Managing Director
Document Consultant &Integrated Solution
Document ProductionSystem Business
Document OfficeSystem Business
Document MultiProduct Business
Document BusinessServices
Mobile ServicesBusiness
Business Planning
Customer OperationSupport
System, Process &Quality
HRD, Logistic &Management Services
Major Account
Finance & Accounting
Audit
Branch Operation
MedanBatam
PekanbaruPalembang
Jakarta I,2,3,4,5,6TangerangKarawang
SemarangSurabayaDenpasar
BalikpapanMakassar
Bandung
Shared Services MOBU/MBU Operational
System and Network
Sales and Service Network : Xerox Global Network System 19 Branches 69 Service points 26 Reseller
System : International Standard Company by ISO 9002 Certification SAP as integrated system Knowledge management structure by DocuShare
VisionCustomer Preferred Partner in
Document Solution in Indonesia
Mission
Enhance Document Value into Knowledge to Inspire Creative
Business Action
Document
DefinitionMost important vehicle for the transmission of information
between peoplePackage of data structure for informational purposes
FunctionDocuments as a Support ProcessesDocuments as a Support Products
Documents as a Products
Life Cycle
Document at a Glance
Document Strategy
• Corporate Strategy : Establish the company direction
• IT Strategy : Determine data & technology processing strategy
• Document Strategy : Define the information which is implied in the document starts from design, layout and the way of the document is being produced and maintain
modeled by : Dr Michael Turton - Cavendish consultant, Document Process and Ownership
Process
Corporate strategy
DocumentStrategy
IT Strategy
Document Strategy Model as Solution Design Reference
modeled by Mike Glesk and Doug McLaine, ‘How to know when you have a good document strategy’
DO
CU
MEN
T S
TR
ATEG
Y
vision
strategy
content
form/medium
physical - HW / SW
•DecisionSpace
TraditionalPrinting
InformationTechnology
Source : Xplor
•MarketSpace
•PrintSpace
DocumentSpace
What happen todayGlobalization
Major organizational ChangesDigital technology revolution
Market driven product / servicesHigher education
Culture Transformation
• Pressure to be more productive• NEED TODAY : speed in doing, decision, new knowledge development
Impact
Growth of knowledge exponentiallymeans… any knowledge related ‘what we do’ must manage well
Document and Knowledge
DocumentCreation
Knowledge Transformation
KnowledgeRepository
KnowledgeRetrieving
- New Decision- New Idea
MEANS…..Document is DNA of Knowledge (Rick Thoman)Knowledge means Resource of DocumentIt means….manage knowledge same as manage document--> can’t manage knowledge/document without supporting the technology
Document Solution is ...
... an offering comprised of hardware, supplies, software and people-based services which solves a problem, improves an existing work process, or creates a market or competitive advantage
• Pertamina (1977)• Vico (1990)• Conoco (1982)• ARCO (1981)• Caltex Pacific Indonesia (1978)• Total Indonesie (1978)• Freeport Indonesia (1995)• INCO (1982)• PLN (1981)• Garuda Indonesian Airways (1980)• Telkomsel (1996)• Sumitomo Corporation (1981)• Siemens (1982)• Toyota Astra Motor (1976)• Arthur Andersen (1982)
List of Major Customer by Industry
• US Embassy (1990)• Japan Embassy/JICA/JETRO (1990)• Finance Ministry (1980)• Research & Technology Ministry (1983)• Government of Jakarta (1983)• Indonesian Central Bank (1979)• Indonesian Army Force (1982)• Jakarta Stock Exchange (1990)• Citibank (1985)• Bank Central Asia (1981)• Bank International Indonesia (1985)• Bank Mandiri (1998)
List of Major Customer by Industry
• Citibank• Siemens AG• Arthur Andersen• ARCO• Mobil Oil• EDS• Ernst & Young• Unilever• American Express• Asea Brown Boveri
(ABB)
Global Account and International Customers • Caltex
• VICO• Conoco• Standard Chartered
Bank• Gulf Oil• Flour Daniel• Maxus• Unocal• Kellog• Newmonth• McDermott• SRI Nielsen• Dowell
Schlumberger