At Dubai Smart Government’s GITEX stand: Smart services ... · published in Switzerland for the...

Gitex special edition - Issue 144 - October 2015

At Dubai Smart Government’s GITEX stand:Smart services for Dubai’s present and future

DSG’s CX Lab: To involve customers in

innovation

One Hub: The unified app for smart

government services

Smart apps packages for visitors, business

and citizens

Visitors’ appsBusiness

apps

Citizens’ apps

4Endless happy moments: Dubai

smart services today and tomorrow

8Dubai Smart Government apps:

For the happiness of citizens, residents and government employees

12Smart apps packages for visitors,

business and citizens

20Our government partners

at GITEX 2015

VisionTo become a world-class smart government for the 21st century.

Mission To formulate and implement policies and initiatives for innovative and smart ICT usage contributing to economic welfare, social progress and global competitiveness of Dubai.

Issue 144 - October 2015

General supervisionMedia and Content

Management SectionCommunication & Business Development Department

Contact the Magazine Dubai Smart Government

Tel: 04-4056274Fax: 04-3532988P.O. Box: 90300

Email: [email protected]

An electronic version can be viewed on www.dubai.ae

The articles in this publication reflect only the author’s opinions and not necessarily those of the Smart Government or its staff. Republishing of material in this publication is not permitted without attribution of this publication as the source.

Editorial Team

Visitors’ appsBusiness

apps

Citizens’ apps

/dubaismartgovernment

@Dubaismartgov

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Issue 144October 20154

This was the tweet posted by HH Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai on his Twitter account on the 20th of June, 2013: “After the launch of the smart government at the federal level, today we announce the renaming of Dubai eGovernment to Dubai Smart Government”. This tweet was the driving force into making Dubai Smart Government department work within a well-thought out plan in a city that marches with confident steps towards becoming the smartest in the world, utilizing innovation as an approach.

***This seems natural being the entity entrusted with delivering smart apps and services to the public,

and other government authorities in an innovative and smart manner in order to increase operational efficiency and save users’ time and effort, and make dealing with government an easy task and a fun experience for users giving them more service satisfaction. Therefore, it’s not unusual for the UAE to occupy the second rank globally in citizen’s confidence in governance and among the top 20 when it comes to government performance according to the latest global competitiveness report “Davos” published in Switzerland for the year 2015-2016.

***In the 35th round of “GITEX Technology Week 2015”, Dubai Smart Government (DSG) is at the

forefront of the race with its 3800 square metres unified platform to showcase 37 government entities and their services, which have become a part of daily life in Dubai. DSG will also demonstrate its innovative vision for future services and prospects of the future government.

***At this year’s Gitex, DSG is also working on meeting the needs of those who wish to be informed

of the practical steps to achieve the transformation to a smart government; in implementation of DSG’s strategic plan for 2014-2017. This strategy seeks to create a smart, coherent and connected smart government that meets users’ needs and enhances services and polices compatible with their requirements. It is very relevant especially after the UAE was placed among the top ten globally in 21 indicators related to government performance in the Davos 2015-2016 report including the second rank in reducing wasteful government spending, low trade barriers and size of government spending on advanced technologies indicators.

***This year’s Gitex visitors to the DSG stand can see the reality of smart services of “Dubai now and

in the future” enabling them to know and interact with all kinds of smart services. These include Dubai Airport, DTCM and Emirates for visitors and the smart services for residents from Dubai Police, DM, DHA, and DEWA etc. This is in line with the vision of HH Sheikh Mohammed Bin Rashid Al Maktoum for the future government to be innovative and capable of constantly generating ideas whether through employees or users in order to create an environment for innovation that generates ideas and incubates them. It then works towards implementing and measuring their effectiveness on an ongoing basis. Because innovation is the capital of the future, a special area at Gitex has been reserved for the Customer Experience Lab, where smart services and apps will be tested by actual visitors, with the results sent to the relevant entity for design and implementation.

***Thus, this is an invitation for everyone to visit our combined DSG platform over the five days of the

exhibit. Here’s where you will experience smart moments and discover how government services here in Dubai have become efficient and easy to access and use. What was once seen as a dream is now a reality lived by users who are becoming even more satisfied and happy. Yes, this truly is a creative and innovative government.

The Editorial Team

A creative and innovative government at Gitex

eVisions

Issue 144October 2015 5

Endless happy moments: Dubai smart services today and tomorrow

The Dubai Smart Government platform during the 35th Gitex Technology Week 2015, will bring together 36 government entities to display a realistic model of the government and city of the future. It will also emphasize the commitment of DSG towards showcasing the latest in smart services provided by leading government entities in Dubai. These include smart services from Dubai Municipality, Dubai Health Authority, DEWA, Dubai Police, RTA, Dubai Financial Market and other entities, inspired by the main concept behind creating these services which is the priority of providing “customer based services”.

This experience includes the model that embodies smart services in Dubai’s present and future, as a city that strives to be the smartest in the world. The “Moments Corner” reviews multiple events from various Dubai government departments including:• Smart Police cars and bikes.• “Dubai Frame” from Dubai Municipality, which is

currently being created in Zabeel Park for taking photos of Dubai landmarks through Dubai Frame.

• Smart drones from the Civil Aviation Department with information about functions that are used by those drones.

• Seismometers demonstrated by Dubai Municipality.

• “Makani” app from Dubai Municipality, which is an intelligent addressing scheme.

• Green Charger, a Dubai Municipality initiative.• Self-Check up from Dubai Health Authority.• “Hot Zone’ service, an intelligent stock market trading

service from Dubai Financial Market.• Smart Shelter from RT: Further development of the

current air-conditioned bus stops, to become equipped with vending machines, prepaid cards kiosks to pay fees and to top-up the phone credit and pay fines in addition to charging mobile phones.

• “Smart Home” services from DEWA within its ‘Solar Dubai’ initiative. Find these and many more smart initiatives at the DSG unified stand at Gitex 2015. •



Dubai Smart Government’s CX Lab: To involve customers in innovation

Dubai Smart Government works on achieving the vision of the leadership in Dubai, supporting creativity hubs, national calibre, building global research partnerships and guiding creative government work as part of the vision of HH Sheikh Khalifa Bin Zayed Al Nahyan, President of the UAE who declared the year 2015 to be the year of innovation in the country.

From his side, HH Sheikh Mohammed bin Rashid Al Maktoum Vice President and Prime Minister of the UAE and Ruler of Dubai has launched the national innovation strategy which aims at making the UAE among the most innovative countries within the next seven years. Based on this strategy, HH Sheikh Hamdan Bin Mohammad Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council has announced that 20 initiatives will be carried out in the coming three years to make Dubai the most innovative city in the world.

CX Lab launched at Gitex 2014Gitex 2014 was the first step for Dubai’s Smart Government “CX Lab” initiative. The idea was to conduct customer polls, gather their opinions on services and smart applications offered to them. This means developing apps according to customer needs to reach the goals of Dubai Government Vision 2021 which aims at making government transactions easy for individuals, corporates and visitors.

The CX lab is where all apps are designed and tested by DSG. The main task of the lab is individual case study,

where an objective individual views on apps are taken before they are launched in the market, and even before finalizing its programming.

All applications are made as prototypes at first, to get their validity checked by a team of experts. The experts also base their application building plan, on a heat map that monitors the first sight on the screen the users lay their eyes on, and they build the application accordingly.

mDubai app and integrated services mDubai app is one of the products that were refined by the CX lab and team. It has 19 services from various government entities all on one platform. It is expected to be a prototype of future apps that will accelerate the Happiness Meter dramatically.

Happiness meter risingSpeaking of the Happiness Meter, the applications being developed now in the CX Lab will decrease all budgets regarding customer technical support and major application developments, due to the expected ease in the development of the app’s design, in addition to the initial program that will not require any major changes and reformatting. This means that the physical usage of centres will decrease by time, which will reduce operating expenses, increasing the happiness and satisfaction of users. •


One Hub: The unified app for smart government services

One Hub is considered to be the most comprehensive and easy to use app which will contain many smart government services in one app. 22 Dubai Government entity services will initially start on One Hub at Gitex 2015.

Most used services such as Salik, Nol, DEWA, traffic fines, utility payments for Etisalat and Du, some of Dubai Customs and Dubai Municipality services and donations to Dubai Cares and Al Jalila Foundation, will be part of the platform. It will also provide information on flights, booking taxis, health services such as finding the nearest pharmacy and vaccination services etc. Other services include those of residency and foreigners affairs services, religious enquiries, times of prayer, weather reports, postal services and many other vital services for individuals.

Users who have accounts on mPay or MyID can use their common login and password to get access to a growing bouquet of services, classified under 11 categories including payments and invoices, public transportation, security and justice, health, driving, visas, educational services, Islamic service, business, housing, and public services.

Smart dashboard on One HubOne Hub includes a smart dashboard which can be

customized to have all of your own most used services in one place. It will analyze your transactions and remind you with notifications, so that you do not forget or go past

your due date. There are personalization settings for the customer, to easily customize the app.

One Hub covers the following services:1. Payment of fees and bills of DEWA, Etisalat, Du, Dubai

Municipality and donations for Dubai Cares and Al Jalila Foundation.

2. Upgrading Du bouquet of services. 3. Public transport services such as information on flights,

metro maps, and requesting a taxi. 4. Emergency numbers, and “All of us are police” reporting. 5. Identifying the nearest pharmacy, and vaccination

planning for children. 6. Information services and access to visa and residence

services. 7. Identifying prayer times and nearby mosques.8. Identifying the types of business activities, and enquire

about the renewal of business licenses, and booking a trade name.

9. Identifying universities and schools, their ratings and evaluation, and the curriculum.

10. Driving services including paying for Salik, traffic fines, parking and renewal of vehicle ownership.

11. Housing services such as RERA rental increase calculator and requests for maintenance, and housing loans.

12. Online suggestions and complaints. •

The fulfillment of the aspirations of His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai to provide a single gateway to users will be announced by Dubai Smart Government during GITEX 2015. Called One Hub, this unified mobile platform of smart government services has been

designed with the active involvement of customers of the CX Lab.


mJobs opportunities for all

MyID: a unified login for servicesMyID service

The MyID services http://myid.dubai.gov.ae allows for a unified access to Dubai Government services, as it enables users to access all government services (electronic and smart) via smartphones or the Internet, through one user ID (username and password). MyID was launched by DSG in collaboration with Emirates Identity Authority.

Registering for this service saves you the trouble of having to register with each government entity separately and deal with multiple user accounts. You can register through the electronic kiosks covering different parts of Dubai, government service centres, DEWA main centre and 6 other service centres, DED main centre and 8 other service centres, Dubai Mall centre etc. Dubai Courts users can perform notary services, register cases and follow up on them through the two kiosks available in the Al Twar service centres. •

mJobs AppThe “mJobs” app is considered a unified central employment portal

that allows individuals to electronically apply for a Dubai government vacancy.

The app also allows HR employees in government to be part of the portal through identifying their employment needs, post vacancy announcements; shortlist qualified candidates, schedule job interviews and send job offers to applicants. This portal has been designed to provide a fully electronic mechanism that manages the employment process. •



Salik recharge

Etisalat & Du bills

Nol card top-up

Dubai Municipality

Dubai Customs

Electricity bills

MyIDintegration

Payment of traffic fines

Dubai Smart Government apps:For the happiness of citizens, residents and

government employeesDubai Smart Government Department (DSG)

has designed a package of smart apps that make users’ lives easier when it comes to dealing with government authorities in general, making it a one stop shop for users to receive government services at any time and from anywhere.

mPay through smartphonesDSG designed this app, available on the App

store and Google Play in order to provide users with convenience and comfort when interacting with government authorities, as it allows users

to query and pay the fees for a wide range of services provided by 9 semi and full government entities, easily and speedily. These include:

-Pay Dubai Electricity and Water Authority’s (DEWA) bills.-Recharge your Salik/Nol Cards.-Pay traffic fines.-Pay “Etisalat” bills-Donate to Dubai Cares -Donate to Al Jalila Foundation - Dubai Customs services- Dubai Municipality services-Pay “Du” bills

Service features -Registering via the app.-Registering via the website https://mpay.duabi.ae-Accessing the service through MyID account-Editing personal information and easy management of account-Updating your payments safely and easily-Periodically activating the auto-recharge feature for subscribed services (daily, weekly, monthly or on a customized basis through which the user defines a specific date for recharging) -Pay service fees for multiple accounts-Pay bills in instalments such as Etisalat and Du’s bills-Review the details of bills such as DEWA’s bills-This service has high security procedures through confirming and documenting payment transactions.-Pay via SMS to 4488

To register for the service:-Download the app from the App store or Google Play store-Register via the app-Add the services you want-Start using the app •

donationsto Dubai

Cares


The Smart Employee app has been specially configured by Dubai Smart Government for Dubai Government employees to create a customized employee self-service menu with

services such as: • Absence & attendance management – apply & return

from leave. • Get your manager to approve/reject your leave requests

available in Arabic & English• Certificates & letters – apply for official letters • Payroll – get information and salary related information • Check your team hierarchy or search for an employee

& contact them• Can be used on smartphones or tablets

Certificates & letters

Absence & attendance

DashBoard

Hierarchyinformation

Contactsinformation

Team hierarchy

Payroll

Dubai Smart Employee app


Smart Police Officer App

The “smart police officer” app is a package of smart services which enables a police officer to reach better efficiency and productivity levels through the implementation of new technology methods that serve police officer’s daily responsibilities and keep pace with the initiatives of Dubai smart government and the Dubai initiative as the world’s smartest city.

One of the most outstanding services in this application is the police patrol service, where patrols are intelligently routed to areas experiencing a rise in the number of reports of criminal or traffic cases as the application sends alerts to officials for periodic measures to be taken about those areas and documented.

The service employs technological intelligence to analyze database communications in order to direct patrols to the areas to be covered or predict the expected high number of notifications in different areas to reduce the time needed to respond to these notices. The aim of the service is to provide decision makers in Dubai Police with the required data, and the exchange of information and linking the information flowing through interactive smart and safe platform to ensure the exchange of information among employees, through chat and thermal mapping system and also through the smart researcher to achieve a comprehensive vision based on three main categories which are smart employee, happy user, and smart police

The service is compatible with iPhones, and it has been successfully tested on general administration of smart services employees and it will be gradually distributed to the rest of the police employees. •

Criminal cases

Traffic cases

Smart safe platform

Artificial intelligence

Exchange of information


Global VillagemyDXB

DefinitelyDubai Dubai CalendarDefinitely Dubai app from Dubai’s Department of Tourism and Commerce Marketing

Dubai is a dynamic business centre and tourist paradise, with an amazing array of attractions, shopping, fine dining and quality hotels. Learn more about Dubai and discover great things to see and do with this app.

My DXB app This app makes the visitor’s trip to Dubai easier.

It helps visitors to have concise information on flights times and get updated with their preferred airline, restaurant or store.

Dubai Calendar app from Dubai’s Department of Tourism and Commerce Marketing

There’s always something happening in Dubai with world class sporting, cultural events, concerts, festivals, promotions and events related to culture, art, fashion and health. In addition, Dubai is gearing up to host the World Expo in 2020. How do you keep track of everything that’s happening in Dubai? Simple – use your smartphone and download the Dubai Calendar app.

Global Village app from Tecom Investments Global Village is Dubai’s annual tourism and cultural

destination, offering a vast selection of multicultural entertainment and retail options. Download the app for special offers and to keep track of the attractions and performances every year.

Visitors’ apps

We pamper visitors in Dubai


JAFZA

Business in Dubai

JAFZA business app As one of the leading free zones in the world, JAFZA

provides all its services through its interactive app. Other than information on how to setup a business, the app also provides registered companies with related services such as registration, licenses, lease, and request for official letters and reports. The app includes requests for facility maintenance, complaints and employee related services.

Business in Dubai from Department of Economic Development

With the app, you can create your own customer profile and then access most used eServices and public enquiry services. The DED information tab provides general information on DED and contact information of all branches. Public enquiry services include enquiry for licenses, trade names, business activities and other business enquiries. The eServices enable DED customers to manage their license information including trade name reservation, initial approval, license contact updates and renewal of trade license.

Dubai Customs

Dubai Customs app for smartphones & smartwatches

Most Dubai Customs services can be accessed through smartphones and smart watches, along with its revamped website. The app includes all most used eServices to process various applications, make service requests and status enquiries.

The initial batch of smart watch services includes Inquiry of Customs Declaration Status, Inquiry of Inspection Request Status, Inquiry of Guarantee Refund Request Status, and Inquiry of Registration Request Status. Work is underway to develop more Dubai Custom services for smart watches.

Business apps

Investments that open a new horizon for a flourishing trade environment

RTA Corporate ServicesRTA Corporate Services app

This app is useful for corporate users and those who provide contracting services with the RTA. Users can access tenders, review tender procedures, apply for building and demolition permits, request advertising in the Dubai Metro or rent outlets in the metro stations.


School for all

DMI OnDemand

KHDA

IACAD

Citizens’ apps

Dubai Media apps The live TV and streaming programs from DMI

are popular around the world and can be watched on smartphones or tablets for free. DMI also has a Dubai Sports Match Centre app that covers the big football matches from around the world with live scores and commentary.

KHDA appThe Knowledge and Human Development Authority

(KHDA) app is designed to give you in-depth information about private schools and higher education institutions in Dubai. Using the app, you can search for private schools, review your child’s school or other schools over the last four years and get all kinds of information related to fees, location maps and educational statistics.

“School for all” app The Ministry of Education (MoE) supervises this

app and through it enables technologies to serve the educational goals by providing students and their parents with easy school services to reach. The MoE also pays attention to the handicapped as this app enables them to have a communication tool with the special needs education department at the MoE.

Department of Islamic Affairs app Easily find the nearest mosque, get prayer timings,

request for a fatwa or consultation and get vital information on Islamic prayer and centres through this well-designed Islamic app.

Making them happy, anytime and anywhere


Dubai Courts Dubai Police

DJI

Citizens’ apps

Dubai Courts app The Dubai Courts app makes it convenient for you to

find out the status of your lawsuit, the date of the next trial, and the room number where the trial is held. This is done through the inquiry by case number, the year of the case as well as its type, and search for legislative articles. The app also provides a navigational map to find the distance between the user’s location and the departments of the Dubai Courts as well as directions to these departments.

Dubai Judicial Institute app It describes the activities of DJI and provides a direct

option to book legal training courses through the app itself.

Dubai Police appThis updated app is gesture and voice enabled,

has augmented reality, and sharing and notification features. It includes general services (7), most used services related to traffic (6 services) security (4 services) and community (9 services). The community services include an SOS button for Dubai Police to call back which is useful for critically ill patients.

The Department of Legal Affairs App This app provides a range of services to lawyers

and legal advisors including law firms licence renewal services, submitting applications for establishing branches for legal consulting firms; in addition to providing services to the public such as filing complaints against government authorities, and complaints against legal professionals and other services.

Making them happy, anytime and anywhere

LAD


Nol

Smart Parking

RTA Smart Taxi

Smart Drive

RTA Smart Parking app The app provides nine services for parking including

using with DSG’s mPay to pay via credit card, and avoid paying additional service fees each time you park. The RTA is also working on features that can direct users to vacant parking slots, using sensor technology.

RTA Smart Taxi appEasily book and track your taxi in Dubai, using your

smartphone to keep track of when it arrives. Rate your driver and view your last 10 bookings.

RTA Nol app Check your Nol card balance, obtain and follow

up on personalized Nol cards, convert Nol silver/gold cards to personalized cards and top up Nol cards.

Smart roads app This app helps those who use their own cars to

plan their trips in advance. It enables them to know the roads with less traffic jams so that they save time and consume less petrol. The app provides drivers with live information on the status of roads in Dubai. The app immediately report accidents at the moment they take place.

Citizens’ apps

Smart services on the move


Smart Salik Wojhati Journey Planner

RTA Drivers and Vehicles

RTA Smart Salik app Features include Balance inquiry, trips display,

offences inquiry, create and manage Salik account, add a vehicle, top up account using mPay or eVoucher or recharge a friend’s account.

RTA Wojhati appPlan your journey with Wojhati from RTA. Users can

find detailed instructions to commute from one point to another and the expected timings of public transport.

RTA Drivers & Vehicles smartphone app Features include applications for replacing lost or

damaged driver’s license, renewal of license, driver related certificates, vehicle ownership renewal, number plate change and apply for a distinguished number.

Citizens’ apps

Smart services on the move


DHCC Find a Doctor DHA

Dubai Ambulance

Dubai Health Authority appOther than news of DHA and its locations across

Dubai, the app provides direct access to obtain laboratory results, health card services, vaccination alerts and measurement tools to manage diabetes and weight-loss.

Dubai Healthcare City app This is the best app to find a reliable doctor in Dubai,

providing contact details for doctors, medical centres, hospitals, clinics, pharmacies and health insurance services.

Dubai Ambulance services app The app provides a range of useful services for

healthcare and public safety services from medical professionals.

Citizens’ apps

Live healthy and happily


iDubai

DEWA MRHE

Dubai Civil Defense LifeDCD Life app from Dubai Civil Defence

The life, safety and medical emergency app is useful for residents in emergency situations, whether at home, out on the road or in a remote location. A simple press of the SOS button relays a call to the command centre which can analyze the situation and send assistance.

DEWA smart apps DEWA’s apps are accessible on the most number

of platforms and devices. These include iOS, Android, Blackberry, Windows, smart television and smart watches. Their smart services virtually does away with the need for paperwork or visiting a Dewa office. It allows registered customers to pay bills, activate a Dewa account when moving to a new residence, lodge complaints and do more than 150 smart services including a special sign-language chat for hearing-impaired users.

iDubai Municipality appiDubai contains a bunch of DM public smart services

that are related to maintaining the beauty of Dubai. Through the app, you can inform DM of leaking water, dead animals on the road, bulk waste collection etc. An interactive map of Dubai includes the transition of Dubai to the smart city it has become.

Mohammed Bin Rashid Housing Establishment app

This app is useful for the beneficiaries of MRHE as it provides them with updates on their applications and a guide to housing benefits from MRHE.

Citizens’ apps

Housing and utilitiy services


Dubai PoliceDubai Police uses sophisticated technology and services

to make Dubai one of the safest cities in the world. It currently provides more than 300 services through many channels including smartphone apps, website, call centre, touch screens and direct visits to its police stations. Find out more www.dubaipolice.gov.ae

Dubai Civil DefenceDubai Civil Defence (DCD), under the Ministry of Interior

protects lives, property and the environment in Dubai. It also has vital roles in the field of industrial, commercial safety and security. DCD’s website and app aims at spreading awareness, scientific information and accurate news to the public on prevention and safety. Find out more www.dcd.gov.ae

Supreme Legislation Committee in DubaiIn his capacity as Chairman of the Dubai Executive

Council, HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, issued Resolution No. (13) of 2014 setting up the Supreme Legislation Committee in Dubai under the chairmanship of Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai.

As per the resolution, the Committee acts as the sole entity entrusted with all aspects of the legislation process in the emirate of Dubai. In addition, it represents the local government and its entities in matters concerning federal legislation and international agreements. The committee is responsible for issuing explanatory memoranda and bylaws relating to legislation in force in the emirate of Dubai, and provide legal consultation for government entities on legislation. It represents Dubai in committees formed to consider and negotiate any conventions, agreements or memoranda of understanding with external bodies and to give opinion on the same before joining, signing or ratificationFind out more http://slc.dubai.gov.ae

Our government partners at GITEX 2015


Dubai Public ProsecutionDubai Public Prosecution was established in 1992 to

create a more secure community by protecting its legal rights and freedom for disseminating justice and security. The website and its smart apps have been designed as legal references and for the parties of legal cases to get updated information and instant follow-up on the legal process. Find out more www.dxbpp.gov.ae

Dubai CourtsDubai Courts was established in 1970 and its vision is

to be a pioneer in legal procedures through precision and promptness in adjudicating lawsuits, execution of judgments, decisions, judicial orders and contract authentication. It relies on qualified nationals as well as newly developed smart services, apps and legal procedures to administer justice.Find out more www.dc.gov.ae

Dubai Judicial InstituteDubai Judicial Institute was established in 1996 to play

a major role in preparing and qualifying UAE national cadres to manage the work of the judiciary and the public prosecution. The institute also offers training programmes which are aimed at raising the professional level of the through dedicated academic and training programmes.Find out more www.dji.gov.ae

.

The Government of Dubai Legal Affairs Department

The Government of Dubai Legal Affairs Department was established in 2009 to provide legal services to the Government of Dubai and its affiliated entities and to generally have legal oversight of all their legal matters.

Other than issuing and translating the Government Gazette, the department also drafts and reviews local legislation, represents Dubai Government for federal legislation, issues legal advice to government entities, licenses legal consultancy firms and drafts and reviews contracts and agreements made by government entities.Find out more www.legal.dubai.gov.ae


Dubai Electricity & Water AuthorityDubai Electricity and Water Authority (DEWA) is one of

the leading utilities in the world. Its ‘Smart Dubai happy living’ initiative aims to use sustainable and solar energy grids for smart apps to recharge vehicles and smart grids. The winner of numerous smart service awards, DEWA in turn rewards through its best consumer awards for those who conserve and practice sustainability.

DEWA’s smart services can be widely accessed many platforms including smartphones, tablets, smart television and even smart watches. Find out more www.dewa.gov.ae

Roads and Transport AuthorityWith a vision of safe and smooth transport for all in

one of the fastest growing cities in the world, the RTA is responsible for planning and executing transport and traffic projects in Dubai.

Last year, the RTA launched five smartphone apps that offer 30 new services. These include Smart Salik, Smart Parking, Public Transport, Drivers and Vehicles and Corporate Services; that complement the existing three RTA apps called Wojhati, RTA Dubai and Smart Taxi, providing 53 smart services through the mobile phone. Find out more www.rta.ae

Dubai MunicipalityDubai Municipality (DM) provides municipal services

to a diverse population in Dubai. Its work includes urban planning and supervision of construction, environmental protection and improvement, conservation of public parks, regulating and ensuring international quality standards in construction and building materials, food & consumable items, professional services in laboratory certification and accreditation. Find out more www.dm.gov.ae

“The smart government does not sleep, works

24 hours a day and 365 days a year, is as hospitable as

hotels with prompt transactions and

easy procedures.” His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime

Minister and Ruler of Dubai


Dubai Land DepartmentDubai Land Department (DLD) carries out all

documentation related to land transactions as well as regulation and registration of all real estate transactions. Regulation is done through the Department’s regulatory arm, the Real Estate Regulatory Agency (RERA). DLD offers many eServices including status enquiry, daily and monthly transaction reports, land price estimation, issuance of maps, issuance of title deeds, replacement of lost or damaged certificates and registration of land sales. Find out more www.dubailand.gov.ae

Department Of Economic DevelopmentThe Dubai Department of Economic Development (DED)

was established to organize, develop and boost trade and industry within the emirate of Dubai. DED is responsible for activities of business registration, licensing and commercial protection in Dubai. DED provides a package of services for businesses through its website and apps, aimed at saving customers’ time. Find out more www.dubaided.gov.ae

Trakhees Trakhees was established in 2008 by the Ports, Customs

and Free Zone Corporation with the aim of integrating licensing and compliance functions, to form a one stop shop where all their licensing and government services can be done.

Part of the new mandate is providing services to businesses, owners and tenants of the new Dubai World Communities. To this end, Trakhees uses satellite helpdesk offices in these communities, such as Dragon Mart, Atlantis and Ibn Batuta Mall. With the electronic platforms Trakhees uses, a full range of services can be offered at these locations, making life easier for clients without any compromise on quality of service.Find out more www.trakhees.ae

Dubai ChamberDubai Chamber of Commerce and Industry (Dubai

Chamber) has played a great role in improving and developing the business climate in Dubai. Its mission is to represent, support and protect the interests of the business community in Dubai. It does so by creating a favourable business environment; supporting the development of business; and by promoting Dubai as an international business hub.

Dubai Chamber provides a number of services for its 150,000+ members including dispute resolution, issuing certificates of origin, legal services, receiving foreign commercial delegations, organizing trade fairs and economic forums, organizing training programs for entrepreneurs, serving business groups and councils, providing credit rating services, business matching services, access to updated research and numerous reports, and other services that meet help members to network and grow, thereby enhancing the investment environment in Dubai.Find out more www.dubaichamber.com

Department of FinanceThe vision of the Dubai Department of Finance (DoF)

is based on the sound management of public finance with the aim of ensuring equilibrium among the emirate’s many economic and strategic objectives while supporting its economic route in order to maintain its lead in all fields and allocate resources. This is as per the Dubai Strategic Plan in order to carry out financial operations effectively and efficiently.

The DoF is tasked with improving fiscal discipline through planning and controlling government revenues and expenditures and preparing the full set of Dubai Government’s consolidated financial reports that meet the world’s best practices and increase fiscal transparency. Other tasks include providing training programmes to improve the management of public finances and expenditures.

The DoF also supports the Dubai Financial Support Fund (Support Fund), one of the most important initiatives in this field. The Support Fund provides financial liquidity to the government and government-related entities undertaking projects of strategic importance within Dubai that contribute towards the overall economic development of the emirate


in line with the standards and controls approved by the Supreme Financial Policy Committee (Supreme Committee), which exercises full supervision of the fund. Find out more: http://www.dof.gov.ae

Dubai Financial MarketDubai Financial Market (DFM) was established as a

public institution having its own independent corporate body by a Resolution from the Ministry of Economy No 14 of 2000. DFM is operating as a secondary market for trading of securities issued by public joint-stock companies, bonds issued by the federal government or any of the local governments and public institutions in the country, units of investment funds and any other financial instruments, local or foreign, which are accepted by the market. Find out more www.dfm.ae

Dubai Maritime City AuthorityFounded in 2007, Dubai Maritime City Authority (DMCA)

has brought about a radical change in the local maritime sector through an extensive range of industry initiatives and regulations which support its ambitious approach to creating a safe investment environment for industry leaders from all over the world, while reaffirming Dubai’s position as a first-class international maritime hub. Established to monitor, develop and promote maritime activities, DMCA provides a platform of excellence and quality as it develops world-class regulations and guidelines to raise the bar on the maritime industry and boost its infrastructure, operations and logistics services while offering investment opportunities to boost Dubai’s competitiveness at the regional and international levels.

DMCA aims to build effective and strategic partnerships with relevant government agencies, private businesses and stakeholders in line with its vision to create a safe and vibrant maritime sector and therefore drive economic sustainability and growth in the emirate. The Authority is keen on expanding its scope of work and laying down effective policies under the highest standards of maritime safety and best environmental practices, in adherence with the local and international laws to develop a safe maritime environment for maritime operations and businesses.Find out more: http://www.dmca.ae

Dubai CustomsDubai Customs is one of the leaders in eTransformation

with most of its services available on its app friendly website and through smartphone apps and smartwatches. Its customers can submit their requests through smart devices for immediate processing and clearance, ensuring that Dubai Customs remains a leader in smart government technology. Find out more www.dubaicustoms.gov.ae

Dubai TradeDubai Trade is the premier trade facilitation entity that

offers integrated electronic services from various trade and logistics service providers in Dubai under a single window. It underlines Dubai’s position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies.

Dubai Trade integrates the major stakeholders in the trade and logistics operations including DP World, Dubai Customs and Economic Zones World.

The Dubai Trade portal offers a single window to the online services of its stakeholders and provides a streamlined flow of services designed around customer needs and targeted at customer satisfaction. The portal services are on a continuing growth curve and currently include services for traders, shipping lines and agents, clearing and forwarding agents, haulers, and Free Zone licensees that include marine services, manifest and cargo handling services, cargo clearance and haulage services, invoicing and payment services and Free Zone services.

Dubai Trade offers service and business excellence with its customer centric strategy at the core of its operations. With the growth pace of Dubai as a driver, Dubai Trade will always be on a fast-moving path towards achieving its stated vision.Find out more: http://www.dubaitrade.ae


Dubai Civil Aviation AuthorityDubai Civil Aviation Authority’s key tasks include the

development of civil aviation, and the securing of aero-political rights for international air transport for Dubai’s national carriers. The scope of the aviation sector covers all air transport and air transport related activities, such as sales and leisure travel, cargo and logistics services and maintenance services. This holistic view of air transport is an enabler for tourism, trade and commerce for Dubai.

The Authority provides a number of eServices through its website including: aircraft landing permits, hazardous products entry permits, weapons entry permit, No Objection Certificates, e-control of aircrafts, Heliport Security Programme, and Airport Tenant Security Programme. Find out more www.dcaa.gov.ae

Dubai AirportsDubai Airports offers a high-level experience for

passengers by providing safe and secure airports that are accountable to its environmental system. Dubai Airports operates in co-operation with airlines, passengers and staff to contribute to the growth of Dubai. The most important eServices provided by Dubai Airports include: Al Majlis booking, flight arrival and departure information and online weather guide. Find out more www.dubaiairports.com

Department of Tourism and Commerce Marketing

DTCM has successfully positioned Dubai into one of the world’s leading tourism destination and commercial hub. Today, the Department is considered the principal authority for planning, supervision and development of the tourism sector in Dubai and ensuring sustainable tourism as well as boosting its social commitment and responsibility. The Department’s website ‘Definitely Dubai’ website and app provides essential services to tourists and residents in Dubai. Find out more www.dubaitourism.ae

Dubai Statistics CentreDubai Statistics Centre is the official source for statistical

data in Dubai. The Centre has created a modern and comprehensive system for reliable statistical information and data. It uses international standards and best practices for the collection, analysis and dissemination of data while ensuring the privacy of personal and institutional information. In line with the directives of Dubai Government, the Centre provides many eServices that improve the statistical work and facilitate access to statistical data and information.Find out more www.dsc.gov.ae

Mohammed Bin Rashid Housing Establishment

Mohammed bin Rashid Housing Establishment aims at providing appropriate housing to citizens of Dubai by providing all the services related to housing under one umbrella. Services include granting residential plots, governmental houses, ready houses, maintaining and extending current houses and giving housing loans as per the policies and standards.

Customers who are registered on the establishment’s website can check the status of their housing applications, apply for ready houses, request early settlement discount, make ePayment of housing loan instalments and late payments. Find out more www.mrhe.gov.ae

NEDAA Nedaa - Professional Communication Corporation

operates a professional network, providing telecommunication services to all specialised governmental, semi-governmental and private institutions aiming to be a leader in the field of telecommunications. Nedaa employs experts in the field of telecommunication and always strives to further improve and refine the skills of its employees as well as the efficiency of its technical infrastructure to ensure the best possible result through integration of both human and technical assets.Find out more www.nedaa.ae


On our stand

Dubai Health Authority Dubai Health Authority (DHA) provides a quality

healthcare system in Dubai by setting and ensuring policies and strategies for healthcare in public and private hospitals and clinics in Dubai. DHA works to ensure that public health is protected and quality of life is improved, provides health strategy for Dubai to meet future needs, ensures partnerships between public and private health service providers, provides licensing and regulation across the Dubai Health Sector and strives to increase the transparency and accountability of the healthcare system in the emirate. Find out more www.dha.gov.ae

Dubai Corporation for Ambulance ServicesDubai Corporation for Ambulance Service provides

ambulance and patient transporting services in Dubai and applying the necessary policies towards providing ambulance services in emergency cases and operating a control centre for ambulance services in the emirate. The mobile app provides a range of useful services for healthcare and public safety services from medical professionals. Find out more www.ambulance.gov.ae

International Humanitarian City The International Humanitarian City (IHC) has grown

to become the world’s largest and busiest logistics hub for humanitarian aid with nine UN agencies and nearly 50 NGOs and commercial entities as members. The IHC puts Dubai’s expertise in transport and logistics to work for aid agencies as they reach out to help the victims of crises and families whose lives are scarred by hunger and poverty. The IHC’s capabilities and strategic location, within eight hours by air to two-thirds of the world’s population, have helped deliver assistance in some of the worst humanitarian crises of the past decade. Find out more www.ihc.ae

NOOR DUBAI Noor Dubai Initiative was launched in September 2008 by

His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, Ruler of Dubai with a vision of a world free from preventable forms of blindness.

Following the success of reaching out to over 5 million individuals during its first year, a decree law was passed by the Ruler of Dubai transforming Noor Dubai from an initiative into a non-government/non-profit entity with the full legal capacity and independence required to carry out all its tasks and achieve its targets.Find out more www.noordubai.ae

Awqaf and Minors Affairs FoundationThe Awqaf and Minors Affairs Foundation (AMAF) is

responsible for the legal supervision, care and investment of Awqaf. It is also responsible for looking after minors and managing and investing their money through a modern Islamic perspective in full Sharia compliance.Find out more www.amaf.gov.ae

Department of Islamic Affairs and Charitable Activities

The Department of Islamic Affairs and Charitable Activities focuses on religious education, guidance and Islamic procedures such as: providing fatwas, prayer times, administration of mosques and family consultation. It has a vast database of fatwas in all fields and provides a variety of eServices related to spreading the word of Islam and tolerance in the emirate. Find out more www.iacad.gov.ae


Community Development AuthorityThe Community Development Authority is focused

on social and community development in Dubai. This includes the preparation, execution, and supervision of comprehensive strategic plans, and proposing legislation related to social services to improve the outputs of the social development sector. It provides a range of eServices including social benefits, El Kayt programme for employing those with special needs, volunteer licensing and registration of social clubs and activities. Find out more www.cda.gov.ae

Knowledge and Human Development Authority

The Knowledge and Human Development Authority (KHDA) is responsible for the growth, direction and quality of private education and learning in Dubai. It is the regulatory authority for Dubai Government that supports the improvement of schools, universities, training institutes and other human resource sectors.

KHDA’s website provides a range of eServices including the directory of schools and fees in Dubai, annual school evaluations and reports, searching for the nearest public school, school inspection manual and directory of nurseries, schools, universities and special needs centres.Find out more www.khda.gov.ae

Dubai Culture & Arts AuthorityDubai Culture aims to be at the forefront of the culture

and arts strategy and builds upon Dubai’s status as one of the most multicultural cities in the world, where East meets West. It uses its expertise to actively encourage the over 200 nationalities living and working together in Dubai to contribute to the culture and arts renaissance in the region.Find out more www.dubaiculture.ae

Dubai Media IncorporatedDubai Media Incorporated (DMI) is one of the largest

media organizations in the Arab world. DMI has achieved this leading role through its multiple media channels (press, radio and TV) which reach the maximum number of viewers regionally and internationally.

DMI provides cutting edge and high quality digital services, that ranks first of its kind in the Arab world, including live streaming, video-on-demand, catch-up TV and apps for streaming video.Find out more www.dmi.ae

Dubai Sports CouncilDubai Sports Council aims at developing and improving

sports in Dubai and creating a comprehensive sports environment that meets the requirements of society and paves the way for the youth to cultivate their sporting and cultural talents in a way that leads them to achieve tangible results so that Dubai can become a leading name in the world of sports.Find out more www.dubaisports.ae


All Contests• All users who completed the surveys made on DSG

services.• All users who participated in the surveys of dubai.ae.• New users registered in MyID service.• The active users within mDubai app.• All users of mDubai for individual purposes.• All users who registered in mDubai (individual purposes)

during Gitex 2015.• Users who applied for jobs through mJobs.• Users of smart employee app. • Users of “tasaheel” kiosks.• Users of DSG social media – best picture tagged to the

relevant hashtag on social media.• Best 3 users who liked DSG (the largest number of posts

or tweets.• Visitors of government departments’ platforms.

Criteria to participate in @DubaiSmartGov Instagram: • You should post your picture on your Instagram account

while displaying your happiness at our stand during GITEX 2015.

• Along with your happiness try and show as much of the stand/logo/branding as possible.

• Using the hashtag #SmartMoments when posting the image.

• The best picture will be selected by a dedicated team.• Once the top 3 winners are selected, they should come

to pick up their prize within 2 working days only.• The selected winner should be physically present, along

with a suitable ID.

Valuable prizes awaiting DSG users and stand visitors

The stand of Dubai Smart Government will witness daily raffles for users and visitors of the electronic and smart services presented by the various departments. Also participate in @DubaiSmartGov Instagram competition by taking a selfie picture at our stand while displaying your happiness with Dubai Gov services by using the hashtag # ‎SmartMoments to win smart devices!

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