New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

N ewVoice distributes and acts as consultant for the MobiC all solution, a middleware platform for unified communication

N ewVoice gained broad expertise in the IP and VoIP telecommunications market, since 1999 as an AAPP partner

N ewVoice worldwideo Switzerland (Zurich and Geneva)

o Germany (Mainz)

o France (Paris)

o Austria (Linz)

o Australia (Brisbane)

o USA (San Francisco)

o United Arab Emirates (Dubai)

o C hina (Shanghai and Hong Kong)

o Brazil (São Paulo)

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Alarming&

Emergeny C alls

Mobilisation&

Evacuation

Personal Security&

Localization

Emergency Hotline

C onferencing

Voice Recording&

Web playback

C ustomizedApplications

…

MobiCall Power ful – Modular - Flexible

Exper iencedwor ldwide

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

PMS Integration

MiniBar Check

OperatorRefilling Lists

& Reports

Accounting & Billing

Job Distribution

Room1842

Customizable solutions

Fire Alarm &Evacuation

Infrastructure Supervision Laundry Call

Porter Call

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiCall

• Rapid Response Gateway to Mobiles

• Mini Bar and Room Status Application

• Ticket Management System

• Porter Call, Assistance Call

• Video to Phone

• VIP Services - Manager Notification

• Wake-up Escalation, Baby phone

Hospitalit yTasks &Guest Ser vices

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

• Fire Alarm Integration

• BMS Integration

• Infrastructure Supervision

• Evacuation Solution

• Emergency C all, Staff Protection

Secur it y &Infrast ructure

MobiCallHospitalit y

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Alcatel Hotel Link Integrationpowerful - smart - efficient Room

1825

AHLOX E

Informat ion

Reply

Informat ion

Reply

Room by room evacuat ion in the guest ’s language

Applicat ion generator for My IC Phone, IP Touch- W eather forecast- Reservat ions- Supplementary services and many more

VIP call to Management

“VIP guest Mr Clark Kenthas just checked in”

Room status(mult ilingual)

“Executive suite 2215: cleaned”

“Items billed:3 soft drinks”

Minibar(mult ilingual)W ake-up call

escalat ion“Please check room 2515”

Check-in/check-out

Standard features- Door camera- Por ter call, Laundry call- IT suppor t

AHL Gateway

Fire A larmIntegrat ion

IT & Infrast ructure

Supervision

Rapid Response& Call Account ing

MobiCall

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiCall & My IC PhoneAlarm Management und Visualization

MobiC all offers innovative Security and Service Solutions on the My IC Phone.

C ustomer specific integrations offer interactive and comfortable applications.

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiCall My IC Phone – Hotel Solution

Door C amera Solution

Integration of Intercom and door opener with My IC Phone

Evacuation Plan on Phone Display

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Guest Response Integrat ion

Service Orders, Jobs, Tickets and Message Broadcasts from Guest Response Systems are forwarded asvoice & text messages to the responsible handsets of the hotel staff.Acknowledgement information and status updates are reported back to the RRS System.

HotSOSTriton

FCS

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Rapid Response Integrat ion of Smar t Phones!

2 way communication

detailedjob history

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiCallHotSOS Integrat ion

Integration withAlcatel-Lucent OXE andAlcatel-Lucent Handsets

DECT

Wi-Fi

OXE

Voice & Texthttps Q.SIG

Callback IVR

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MiniBar Solut ionVia their phones the staff can very efficient communicate the status of the minibarto the accounting system. The staff enters the room and communicates the informationby phone (GSM, DECT, Wi-Fi) to the MobiCall Server which passes all the information to the billing system.

”Mini-Bar application for room 1207. Please enter the beverage code followed by a star, the number of items and terminate with the pound sign.”

Caller types on his phone: 33*1#for 33: Bottle of water,

1: number of bottles 1

MobiCall generates REPORTS for all NEEDS:- Refilling list by items and rooms:

For the runners to refill the mini bars. Print out can be triggered also by phone!- Detailed and customizable consumption reports: For optimizing internal stocks and orders- Transaction report: MobiCall to PMS

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MiniBar & RoomstatusApp for Smar tphones

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Transfer of Pictures & Life StreamsExample: Traffic Information

TaskmanagementExample: Hotel Management Integration

many more Hotel Apps!

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Fire A larm Solut ion

- Fire Fighter

Displaytext: FIRE 1207Voice Message: “Fire detected in Room 1207”

ROOM 1207

Fire AlarmSystem

Fire Fighter

CO

NFER

ENC

E

Security ManagerGSM

Info SMS to Manager

PBX

In case of a fire alarm the information of the fire location will be forwarded to theresponsible group of fire fighters as quick as possible (voice and text).

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Evacuat ion Solut ion

- Call from Security Manager -Partial Evacuation (e.g. fire):Dial 9812: Evacuation Floor 12Full Evacuation (e.g. bomb alert)Dial 9899: Evacuate all Floors

It is vital to inform the evacuation helpers first. They need to be placed on strategic places toguide the evacuated guests safely to the meeting point and to avoid panic.To start this procedure an authentication of the security manager with ID and password is required.

Security Manager

Evacuation Helper

Authentication

Option:Launch via Web

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Room-by-Room Evacuat ion

The Security Manager launches the evacuation via web or phone (dial-in).This task requires authentication via ID / password.Option: MobiCall gets the information which rooms are occupied from the PMS,occupied rooms get called first. Guests hear the alarm message in different languages.

Detailed Statistics:

- Rooms occupied, answered- Rooms occupied, not answered- Room not occupied, answered- Room not occupied, not answered

Security Manager

Room Phones

Authentication

PMS-Integration (option)

Real-time-view(option)

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Building Infrast ructure Super vision

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Infrast ructure Super vision

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Message

Messaging Solut ion

- Call from Operator-“Please enter your personal ID and password to launch broadcast to group.”…“Confirmed. Please record your dynamic voice message now.”…

Alarms can be launched from any phone or MobiCall Server.For security sensible tasks authentication (password or caller white list) can be enabled.MobiCall includes messaging of predefined text & voice messages or dynamic recorded voice messages.

CallerTeam

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Solution for Smartphones

Multi-Language Applications for Hotels, Hospitals, Industry und Security.

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Solution for SmartphonesFeature List:

- Alarms over 3G / 4G- Alarms over WiFi- Offline mode over GSM *- Alarm over push service **

* Depending on OS version and terminal device** Blackberry BES/BIS or Apple Push Notification Service only

- Receive alarms with images- Receive alarms with videos *- Receive alarms with attachments *- Send images to server- Send videos to server *- Lone worker monitoring *- “Panic button” alarm- GPS localisation *- Video telephony *- Alarm history with detailedstatus update log

- Launch calls form internaland external numbers

- Start conferences with up to 120 participants- Contact, relay and sensor monitoring- Fire, intrusion, technical and IT alarms- Alarm notification through loudspeakers *- Multi-lingual user interfaces- Different ring tones for 5 alarm priority levels

- Easy configuration- Intuitive user interface- Task management(start, stop, pause, done)

- Numerous confirmation possibilities - Client identification- Launch alarms and taskswith individual texts and imagesdirectly from the mobile client *

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Emergency CallsMobicall will pick up the call immediately (e.g.999) and forward it to responsible persons.The first one answering the call will be joined with the caller. Recording is an option.Mobicall will never be busy and takes care of finding the right person to answer!

EMERGENCYe.g.:- Guest is down- Fire hazard- Accident - Drunk aggressors- …

Caller Helpdesk

WEB Replay

After the call the emergency call can belistened to on the web interface.

Also a replay of the record onan extension is possible.

Recording

PBX

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Emergency ConferencingThe most effective way to discuss and arrange further approach in case of an emergencyis to join the related persons together into a conference. This can be done from any phone.

e.g. for Group 5:- Dial 1051 for immediate Emergency Conference- Dial 1052 for EC with Pre-Announcement- Dial 1053 for EC with dynamic Announcement- Dial 1054 for EC without confirmation needed.

Operator

Recording

PBX

CO

NFER

ENC

E

Security Team

<<This is an emergency for group Security. Press 3 to confirm and join the conference...>>

1052

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Alcatel-Lucent DR-Link Voice Recording

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiC all breaks into exist ing voice callsand plays the alarm notificationdirect ly on the phone loudspeakers

PhoneWEBINTERFACE

Authentication

Loudspeaker on Phones

==> Conference with Caller

==> Message Broadcast

Security Team AND / OR Police

911

Rampage - Safety Process

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Visualized interactive management platform for the administration of:

• Up to 512 WAGO IP Contact Controller

• Over 10‘000 Contact Inputs and Outputs

• Define contacts as by default open / closed

• Integration of temperature and water-level indicator (analog signals)

• Individual alerting processes for each contact

• Activate multiple relay outputs for each alarm setting

• Distribution of individual text messagesfor each contact

• Individual recording of a voice messagefor each contact input

IP Contact Management

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Alcatel Dect 400/500A professional Security and Safety Solution for demanding customer needs and international standards.

Mobile400

DECT

Shock

No-Movement

Red Button

Man-Down

Mobile500

DECT

DEC T 500 + MobiC all = DIN0825

MobiCall analysis alarming andlocalisation information from the handsets

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

MobiCall – Baby Phone- monitoring up to 30 rooms at the same time- no additional hardware is required in the guest room- escalation to reception if guest is not available

To activate the baby phone the guest calls speed dial key “babyphone” from the room phone and does not hang up.Once the baby cries MobiCall will ring the guests handset andestablishes a voice connection.

Room Phone

Supervision

Guest Handset

!

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Voice MailYou have 2 new messagesin your voice mail box.

Press “1” to listento new messages.Press “2” to ...

Guest Phone

MobiCall –Voice Mail Box

MobiCall provides a contemporary voice mail solutionfor guest phones of hotels and resorts.

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Good Morning!This is your wake-up call.

Press “3” to stop the call. Press “4” to snoozefor five minutes.

MobiCall –W ake Up CallMobiCall provides a contemporary wake up solutionfor guest phones of hotels and resorts.

Good Morning!

Guest Phone

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Solut ion Diagram

DECT

30 ChannelsISDN Q.Sig

OXE

ExternalPhones

DECT

MobiCall User Interface

Alarm Triggervia Dial-In

Voice&Text

InternalPhones

GSM

Voice

MobilePhones

Text (SMS)

MobiCall Web Interface

Nurse CallSystem

Fire AlarmSystem

BMS

Voice Recording

ConferencingWIFI

WIFI

Voice&Text

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

High Availabilit y Solut ionLocal ClusteringLoad & Resource SharingFull redundancy for high availabilityHot Standby Automatic Synchronization

GSM

Dect / Wifi PhonesPBX

Server 1

Server 2

Contacts, Sensors

Network Supervision

Internal phones

BMS, Fire

Voice & Text

Channels

Voice & Text

Channels

Guest ResponseSystem

Geo Clustering:

New VoiceSan Francisco – Paris – Geneva – Zurich – Linz – Mainz – Shanghai – Brisbane – Hong K ong – São Paulo – Dubai

Julia WimmerTel: +43 732 890 120wimmer@newvoice.ch

New Voice International AGwww.newvoiceinternational.com