AT THE OFFICEVocabulary 1

The R______________ Area welcomes employees and guests. There’s usually a large center desk & a waiting area.

The RECEPTION Area welcomes employees and guests. There’s usually a large center desk & a waiting area.

A large office may have a C_______________ or lunch room for all the staff to eat lunch.

* Google, Munich, Germany

A large office may have a CAFETERIA or lunch room for all the staff to eat lunch.

* Google, Munich, Germany

Instead of a cafeteria, smaller offices will often have a B_________ Room.

Instead of a cafeteria, smaller offices will often have a BREAK Room.

Things you may see in a Break Room and Cafeteria:

Things you may see in a Break Room and Cafeteria:

Coffee Machine Sink Refrigerator

Water Kettle Trashcan/Rubbish bin Microwave

Work spaces in offices are usually arranged in a handful ofways:

A P________ office is an enclosed work space for one person. It’s suitable for activities which are confidential, demand a lot of concentration or include many small meetings

A PRIVATE office is an enclosed work space for one person. It’s suitable for activities which are confidential, demand a lot of concentration or include many small meetings

A C____________ is a partially enclosed work space for one person. It’s suitable for activities which demand medium concentration and medium interaction.

*This office arrangement dominates most office spaces today.

A CUBICAL is a partially enclosed work space for one person. It’s suitable for activities which demand medium concentration and medium interaction.

*This office arrangement dominates most office spaces today.

An O_______ work space is usually for more than ten people, & it’s suitable for activities which demand frequent communication or routine activities which need relatively little concentration

• This arrangement is commonly seen with “creatively” focused companies.

An OPEN work space is usually for more than ten people, & it’s suitable for activities which demand frequent communication or routine activities which need relatively little concentration

• This arrangement is commonly seen with “creatively” focused companies.

A T____________ space is a group work space for two to eight people. It’s suitable for teamwork which demands frequent communication and a medium level of concentration

A TEAM space is a group work space for two to eight people. It’s suitable for teamwork which demands frequent communication and a medium level of concentration

A M_____________ Room & C____________ Rooms are used interchangeably. These two spaces are used to discussbusiness with other people.

A MEETING Room & CONFERENCE Rooms are used interchangeably. These two spaces are used to discussbusiness with other people.

The C__________ Room is a support space with facilities forprinting, scanning and copying.

The COPY Room is a support space with facilities forprinting, scanning and copying.

Sometimes offices will have a L___________ to provide relevant books, magazines & journals to support employees

Sometimes offices will have a LIBRARY to provide relevant books, magazines & journals to support employees

If you’re lucky, you’ll work in an office that has an outdoor spacecalled a C_____________, with tables, chairs & benches.

If you’re lucky, you’ll work in an office that has an outdoor spacecalled a COURTYARD, with tables, chairs & benches.

OFFICE SUPPLIES

Stapler (uses staples) (a pair of) Scissors Tape

Paper Cutter Paper Clips Hole Punch Rubber Band

Stationery

• Letterhead

• Envelope

• Business Card

Photocopier Printer / Scanner Projector

Fax Machine Speaker Phone Screen

Job Titles

When we look at a company HIERARCHY (or CorporateStructure , we can begin at the top.

TOP LEVEL MANAGEMENT

• The top level management determines the objectives, policies and plans of the organization.

• The top level management does mostly the work of thinking, planning and deciding. Therefore, they are also called as the Administrators

• They spend more time in planning and organizing (long term 5-20 yrs).

• The top level management are directly responsible to the Shareholders, Government and the General Public.

• The success or failure of the organization largely depends on their efficiency and decision making.

The S_______________ are an individual, group of people or organization that holds 1 or more shares of the company.

They are the investors of the company (owners), and they vote on who gets to represent them on the B.O.D.

The STOCKHOLDERS/SHAREHOLDERS are an individual, group of people or organization that holds 1 or more shares of the company.

They are the investors of the company (owners), and they vote on who gets to represent them on the B.O.D.

The B________ of D____________ are elected by the company Stockholders. Their job is to monitor corporatemanagers, acting on behalf of the stockholders.

*There’s a Chairman, inside Directors & outside Directors

The BOARD OF DIRECTORS are elected by the company Stockholders. Their job is to monitor corporatemanagers, acting on behalf of the stockholders.

*There’s a Chairman, inside Directors & outside Directors

Next, we have the Highest Level Executives. This team is directlyresponsible for the company’s day-to-day operations & profitability.

1) The CEO = CHIEF EX____________ OFFICER

2) The COO = CHIEF OP_____________ OFFICER

3) The CFO = CHIEF FI_____________OFFICER

the CEO is typically responsible for the corporation's entire operations and reports directly to the chairman and board of directors.

Responsible for the corporation's operations, the COO looks after issues related to marketing, sales, production and personnel.

Responsible for analyzing and reviewing financial data, reporting financial performance, preparing budgets and monitoring expenditures and costs.

Next, we have the Highest Level Executives. This team is directlyresponsible for the company’s day-to-day operations & profitability.

1) The CEO = CHIEF EXECUTIVE OFFICER

2) The COO = CHIEF OPERATIONS OFFICER

3) The CFO = CHIEF FINANCIAL OFFICER

the CEO is typically responsible for the corporation's entire operations and reports directly to the chairman and board of directors.

Responsible for the corporation's operations, the COO looks after issues related to marketing, sales, production and personnel.

Responsible for analyzing and reviewing financial data, reporting financial performance, preparing budgets and monitoring expenditures and costs.

In Europe, it is common to see M_________ D________ insteadof CEO.

In Europe, it is common to see MANAGING DIRECTOR insteadof CEO.

MD of a car company

MD of ad agency

Likewise, some company’s can have a CEO, MD, or a G___________M___________(GM), or President.

GM of hotel GM of basketball team

Likewise, some company’s can have a CEO, MD, or a GENERAL MANAGER (GM), or President.

GM of hotel GM of basketball team

Other Top Level Positions:

RANK U.S.A U.K

1. CEO / PRESIDENT MDMANAGING DIRECTOR

2. SEVP; VPSenior Executive Vice-President

DMDDeputy Managing Director

3. EVPExecutive Vice President

EDExecutive Director

4. SVPSenior Vice President

Director

5. VPVice President

DDDeputy Director

Middle Management• Middle level management gives recommendations (advice) to the top level

management.

• They implement the policies and plans which are made by the top level management.

• They co-ordinate the activities of all the departments.

• They also have to communicate with the top level Management and the lower level management.

• They prepare short-term plans of their departments which are generally made for 1 to 5 years.

The Middle Level Management consists of the D___________ H_____________ (HOD), Br__________ Managers, and the J_____________ Executives.

The Middle Level Management consists of the DEPARTMENT HEADS (HOD), BRANCH Managers, and the JUNIOR Executives.

FIRST-LEVEL MANAGEMENT• First level management directs the workers / employees.

• They develop motivation in the workers.

• They maintain a link between workers and the middle level management.

• The First level management informs the workers about the decisions which are taken by the management. They also inform the management about the performance, difficulties, feelings, demands, etc., of the workers.

• The First level managers make daily, weekly and monthly plans.

First level managers often have the title of:

Department M___________________

Department SU__________________

First level managers often have the title of:

Department MANAGER (Finance Manager, Marketing Manager)

Department SUPERVISOR (IT Supervisor; HR Supervisor)

Jobs in the Pharmaceutical Industry

A R____________Sc_________ designs and conducts experiments, writing up the results for publishing when appropriate.

A RESEARCH SCIENTIST designs and conducts experiments, writing up the results for publishing when appropriate.

Once a drug is created, a Research C__________Physicianare MD’s who develop and implement a plan for experimentaldrug trials.

Once a drug is created, a Research CLINICAL Physicianare MD’s who develop and implement a plan for experimentaldrug trials.

QC’s _______________ analysts are responsible for the biological and chemical evaluation of products, materials, and facilities.

They perform assays and establish and write specifications and standard operating procedures.

QC’s (QUALITY CONTROL) analysts are responsible for the biological and chemical evaluation of products, materials, and facilities.

They perform assays and establish and write specifications and standard operating procedures.

Q__________A___________(QA) specialists ensure that a company's testing, reporting, and manufacturing are in compliance with regulatory requirements.

They conduct site audits and review and analyze data and documentation.

QUALITY ASSURANCE (QA) specialists ensure that a company's testing, reporting, and manufacturing are in compliance with regulatory requirements.

They conduct site audits and review and analyze data and documentation.

MRA’s (M________R________A_________)

• Collect and interpret data to support the marketing of medicines during every stage of the product life cycle (pre-launch, launch, and when the products become established).

• They design and conduct market research studies

MRA’s (MARKET RESEARCH ANALYST)

• Collect and interpret data to support the marketing of medicines during every stage of the product life cycle (pre-launch, launch, and when the products become established).

• They design and conduct market research studies

PM’s (P______________ M______________)

This job requires managing a team of people and working to determine price, distribution, brand image, forecasting, and overall strategy for one or more drugs.

APM’s (A___________ P___________M___________)

• are primarily responsible for coordinating and implementing campaigns for specific drugs, audiences, or both.

PM’s (PRODUCT MANAGER)

This job requires managing a team of people and working to determine price, distribution, brand image, forecasting, and overall strategy for one or more drugs.

APM’s (ASSOCIATE PRODUCT MANAGER)

• are primarily responsible for coordinating and implementing campaigns for specific drugs, audiences, or both.

BDM: B__________D____________M___________(or BUM)

• evaluates new business opportunities aligned with a pharma company's therapeutic product divisions and strategic goals.

• They examine licensing opportunities, collaborative development deals, and joint ventures.

BDM: Business Development Manager (or BUM)

• evaluates new business opportunities aligned with a pharma company's therapeutic product divisions and strategic goals.

• They examine licensing opportunities, collaborative development deals, and joint ventures.

Sales Representatives can be categorized by their customer base:

• PCP: _____________________

• SP: _____________________

• Managed Care Companies

• Pharmacies

Sales Representatives can be categorized by their customer base:

• PCP: Primary Care Physician

• SP: Specialty Physician

• Managed Care Companies

• Pharmacies

AT THE OFFICE (phrases) QUIZ

“Where’s your office?”

“It’s _________ the 19th floor.”

a) inb) onc) atd) located

“Where’s your office?”

“It’s _________ the 19th floor.”

a) inb) onc) atd) located

“Can you please help me? This copy machine is ___________and I’m not sure how to make it work again.”

a) Brokeb) Not workc) Jammedd) Stuck

“Can you please help me? This copy machine is ___________and I’m not sure how to make it work again.”

a) Brokeb) Not workc) Jammedd) Stuck

(on phone) “Hi, Can you please ___________ me to Mr. Duc.”

a) Transitb) Transferc) Give med) Pass me

(on phone) “Hi, Can you please ___________ me to Mr. Duc.”

a) Transitb) Transferc) Give med) Pass me

The printer is _________ ink. Do we have another cartridge of black ink?

a) finished withb) run out ofc) out ofd) completed of

The printer is _________ ink. Do we have another cartridge of black ink?

a) finished withb) run out ofc) out ofd) completed of

“Hey, can I ___________ your stapler please? I lost mine.”

a) borrowb) lendc) haved) used

“Hey, can I ___________ your stapler please? I lost mine.”

a) borrowb) lendc) haved) used

“I’m feeling so sick. I think I may _____________ tomorrow. I should go to the doctor.”

a) Call inb) Call onc) Call sickd) Call out

“I’m feeling so sick. I think I may _____________ tomorrow. I should go to the doctor.”

a) Call inb) Call onc) Call sickd) Call out

“Did you hear the news? Thanks to budget cuts, 10 employeeswill be _____________”

a) Firedb) Terminatedc) Laid-offd) Firing.

“Did you hear the news? Thanks to budget cuts, 10 employeeswill be _____________”

a) Firedb) Terminatedc) Laid-offd) Firing.

“Did everyone get the ____________? It’s regardingour conference next month.”

a) letterb) notec) messaged) memo

“Did everyone get the ____________? It’s regardingour conference next month.”

a) letterb) notec) messaged) memo

“I’m sorry, but Tom’s __________ today. May I take a message?”

a) absentb) outsidec) not ind) gone away

“I’m sorry, but Tom’s __________ today. May I take a message?”

a) absentb) outsidec) not ind) gone away

“Is the internet working?” “No, it will be ________ for 2 hours while they fix the cable”

a) downb) brokenc) stopd) cut off

“Is the internet working?” “No, it will be ________ for 2 hours while they fix the cable”

a) downb) brokenc) stopd) cut off

“Where’s Amy?”

“Oh, she’s ______ maternity leave.”

a) gone tob) inc) ond) going to

“Where’s Amy?”

“Oh, she’s ______ maternity leave.”

a) gone tob) inc) ond) going to

What does “FYI” Stand for?

a) For Your Interest

b) For Your Idea

c) For Your Information

d) For Your Insist

What does “FYI” Stand for?

a) For Your Interest

b) For Your Idea

c) For Your Information

d) For Your Insist

It's a lot of work, but I can __________________________ it. a) managementb) handlec) deal d) take

It's a lot of work, but I can __________________________ it. a) managementb) handlec) deal d) take

I'm sorry, but could you please __________________________ what you mean by that?

a) clarifyb) sayc) clearly sayd) say again

I'm sorry, but could you please __________________________ what you mean by that?

a) clarifyb) sayc) clearly sayd) say again

I think our meetings are _______________ because we oftenend up talking for too long and wasting time.

a) anti-productiveb) improductivec) counter-productived) productive

I think our meetings are _______________ because we oftenend up talking for too long and wasting time.

a) anti-productiveb) improductivec) counter-productived) productive

I’m ___________ for lunch. I’ll be back around 2:30.

a) going outb) going awayc) outd) eating outside

I’m ___________ for lunch. I’ll be back around 2:30.

a) going outb) going awayc) outd) eating outside