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Attending and Listening

Skills.

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Ways To Treat Children

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Early Sign

OfHospitality

Welcome thechildren

warmly at thedoor of thecounseling

room

Make surethe children

feelcomfortableat their

providedseat.

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(ace the other S!uarely" #andangterus ke arah kanak$kanak

(Head nods" %nggukankepala(%dopt an Open #osture" &edudukanbadan yg terbuka

(Verbal following" #engesanan

secara verbal

(Speech" #ercakapan

(Lean toward the other" condongbadan ke depan

(Make eye contact" &ontek mata

('e relatively relaed" 'erada dalamkeadaan relaks

Th

ec

hara

cte

risti

csth

at

sh

ows

skill

to

tre

atth

e

child

ren

E

L

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R

O

V

S

H

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Ways to Listen Actively

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Silence is golden. )on*t ever interrupt the

children*s talking.

+ounselor needs to listenattentively and alert to thechildren*s problems.

,isten to the children withempathy and accept thempositively without anyconditions.

+ounselor needs to listenand collect input from thechildren before giving anyinformation.

-nderstan

d thechildren

ot being

/udgemental

-se thesilence

0ive fullattention

TIPS ON IMPROVING ACTIVE LISTENINGSKILL

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Basic Listening Skills

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Open question

$ -sually starts with 1What23

1How23 1Why23 1Where2$ 4o provide self$eposure tothe pupils

Cloze question

$ Starts with 15s it23 1Haveyou23 etc

$ 5ntended to gain informationand provide focus on thediscussion.

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Paraphrase

$ 5t used after the session after counselling

sessions last for a period of time.$ 0uidance teacher provides a restatementbased on the statement from the pupils

+lient6 5 am going to aerobic classafter work. 5t helps me to managethe stress during the working hours.

0uidance 4eacher6 So3 it seemsthat aerobic eercises could helpyou to release your stress.

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Emotional Re le!tion

$ 7eflect the feeling or emotion behindthe story told by the children.

$ 0uidance teacher shows empathytowards the pupils* problem

Client:Meera always talked bad about me tomy classmates. She said that, I copy herhomework, I cheated during the test,

Guidance teacher: So, what she did reallymake you mad right?

$ 5t is very important for the guidanceteacher to use appropriate and right

words to reflect the client*s feelings.

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$ Making thepupils tokeep talking

withoutdistractingthe flow of

their thought.

$ Eamples6

18es9.2 31Hmmm9..23 and many

more.

Mini

malImpu

lse

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$$ When the guidance teacher is not clear of whatbeen said by the pupils3 she:he should ask forclarification.

$ 4his might happen because of the client*s slowvoice or unclear utterances.

$ 'y asking clarification3 it gives out the messagethat the guidance teacher is really interested in

the client*s problems.15 am not really understand. +an you eplain;2 or1+an you talk about it again; 5 am not very clear.2

As" or!larii!ation

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Ma"in# Con!lusion

+oncluding what has been discussed with thepupils.

4o identify the issues or factors that cause thepupils* problems.

Che!" Per!eption

ollowing the conclusion made before. 4o decide the future issues to focused on.

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Advanced Listening Skills

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Structuring

$ %ble to eplain about counselling includingthe guidance teacher*s role and pupils* role.

- 4hus3 motivate pupils to be actively

involved in the session.

En!uiring

$ 0aining the specific information from the

pupils