Audio Conferencing Service Contract Comprehensive Telecommunications Services Group Number 77017 Award Number 20268 Contract Number PS63101 Contractor Intercall Service Audio Conferencing Service Lot 3 Statewide or Regional Statewide Effective Date 3/4/2010 Service, Function or Device One-Time Installation Hourly Session Bridging Reservationless Plus Toll Free dial in N/C N/A N/A N/A $.01532/minute Toll dial in N/C N/A N/A N/A $.01532/minute dial out N/C N/A N/A N/A $0.05/minute record N/C N/A N/A N/A $0.10/minute playback N/C N/A N/A N/A $0.10/minute entry/exit announcement N/C N/A N/A N/A N/C roll call N/C N/A N/A N/A N/C mute/unmute (leader &/or participant) N/C N/A N/A N/A N/C conference lock N/C N/A N/A N/A N/C auto continuation N/C N/A N/A N/A N/C sub conference N/C N/A N/A N/A N/C private participant count N/C N/A N/A N/A N/C Page 1 of 56
Transcript
Audio Conferencing Service
Contract Comprehensive Telecommunications ServicesGroup Number 77017Award Number 20268Contract Number PS63101 Contractor IntercallService Audio Conferencing ServiceLot 3Statewide or Regional StatewideEffective Date 3/4/2010
Service, Function or Device One-Time Installation Hourly Session BridgingReservationless PlusToll Free dial in N/C N/A N/A N/A $.01532/minuteToll dial in N/C N/A N/A N/A $.01532/minute
Contract Comprehensive Telecommunications ServicesGroup Number 77017Award Number 20268Contract Number PS63101 Contractor IntercallService Audio Conferencing ServiceLot 3Statewide or Regional StatewideEffective Date 3/4/2010
special annunciator N/C N/A N/A N/A N/Ccall registration N/C N/A N/A attachment A N/Acall transcription N/C N/A N/A attachment B N/A
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Audio Conferencing Service
Contract Comprehensive Telecommunications ServicesGroup Number 77017Award Number 20268Contract Number PS63101 Contractor IntercallService Audio Conferencing ServiceLot 3Statewide or Regional StatewideEffective Date 3/4/2010
CD N/C N/A N/A $10 per CD N/ACommunication line N/C N/A N/A N/A see pricing above
encore N/C N/A N/A N/A $10 Per DAYfacts complete (participant list) N/C N/A N/A N/A $1 per participant
Federal Universal Service Fund Contribution 13.60%
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Audio Conferencing Service
Contract Comprehensive Telecommunications ServicesGroup Number 77017Award Number 20268Contract Number PS63101 Contractor IntercallService Audio Conferencing ServiceLot 3Statewide or Regional StatewideEffective Date 3/4/2010
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Video Conferencing Service
Contract Comprehensive Telecommunications ServicesGroup Number 77017Award Number 20268Contract Number PS63101 Contractor IntercallService Video Conferencing ServiceLot 3Statewide or Regional StatewideEffective Date 3/4/2010
Video Region Per Channel 128K 256K 384K Bridging
US Domestic $0.10 $0.20 $0.40 $0.60 $0.65UK/Caribbean $0.62 $1.24 $2.48 $3.72 $0.65Africa/Continental Europe $1.01 $2.01 $4.02 $6.03 $0.65C/America, S/America, Pac Rim $1.21 $2.41 $4.81 $7.23 $0.65Canada, Alaska, Hawaii $0.26 $0.51 $1.02 $1.53 $0.65
IP Bridging Per Minute $0.65Gateway Fee Length of Call $0.99
Features (If Added)Continuous Presence IncludedSpeed Matching IncludedCall Monitoring .20/Minute/Site
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Video Conferencing Service
Call Recording (DVD or VHS) $0.80 $1.05 $1.25 Included
Dial Out Call Example: (Bridge "dials out" to a US domestic site at the speed of 384K)$ .065 (bridge rate) + $ .060 (network rate @ 384K) = $ 1.25/Minute
- 1 connection to source feed; RealPlayer & WMP viewing formats- Q&A Field; 1 PowerPoint Presentation; Enlarge Slides, Help & Download Buttons in Console *
- Stream connected & encoding 30 minutes in advance of Event Start- 3 month archive creation & hosting; Reporting- Basic Registration (first name, last name, company & email address fields)- Registration Confirmation, Event Reminder Email & Post-Event Email (3)- Live or pre-recorded
- Event Support includes (does not apply to Audio streaming):- § Event review – confirm selected features and go over event flow- § Scheduling (audio/video)
Audio + Slides Streaming *- § Conduct event run-through with presenter(s) (one hour) in practice mode (*this is not a dress rehearsal or Streaming Test) SS2
$2,000
Video Streaming- § Live event stream monitoring and Presenter chat support available (up to two hours) SS3
$2,800
Video + Slides Streaming * - Audio = 16k bit rate; Video = 56k/150k multi-bit rate SS4 $3,300
Video ProductionA complete package of production related services are available including: SS5
NQ
- Studio production facilities and professional personnel- Remote production services- Signal transmission services- Digital editing and effects- Audio/video production- Encoding services
Custom StreamingEnhanced features and services related to Streaming are available including: SS6
NQ
- Project management services- Enhanced registration options- Pre- and post-email notifications- Customized registration-lobby-event console- Transcribed and translated notes
Video Streaming - Additional 30 Minutes Each additional 30 minute increment SS10 $500
Audio Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS11$35
Slides Streaming – Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS60$35
Video Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS12$60
Streaming Services – Enhanced Features
Agenda Slides
Agenda text which highlights where the audience is in the presentation.In archive version, this allows the audience to jump around / navigate through presentation. SS15
175
Audio & Video Attendee OptionGive attendees the options to choose between an audio or video stream. Used in conjunction with Video or Video + Slides Streaming. SS16
500
Campaign Referral Tracking
Includes feature for tracking multiple instances of the webcast URL andEST services to create the URLs. Includes tracking of up to 10 locations. SS17
250
Cancellation Fee
Non-expedited Events may be cancelled at any time. Such cancelled events are subject to payment of the following percentage cancellation fee of the retail rate of the Services to be rendered based on the numbers of hours that have passed since scheduling the Event. SS14
varies
24 hours after scheduling = 25% 48 hours after scheduling = 50% 72 hours after scheduling = 100%
Expedited Events (those with less than five (5) business days notice to schedule the Event) are subject to 100% retail rate upon any cancellation as well as any applicable Expedite Fees.
CD Event contents on CD-ROM SS18 600
Continuing Education
Custom option for pre- and post-testing, online certificates, and condition entry / eligibility requirements. Available on a custom basis, by quote based on a mutual discussion of requirements. SS6
NQ
Custom Bit rate
Option to have a custom bit rate for the video or audio streams. Includes option for larger frame size (for example, 320x240) and higherbitrates. Depending on use, it may also require an advanced customized console. SS19
500
Customized Console - Advanced
Pages & console is customized to customer's specs, including logo, font, color, template layout, additional registration fields, speaker bio & document links. Customized registration page, lobby page and attendee console. 2 hours of design for custom template design; 1 round of revision. SS20
1000
Customized Console - Basic
Pages & console is customized with customer's logo, font & colors. Customized registration page, lobby page, and attendee console. Built to pre-defined specs, 1 hour of design, 1 round of revision. SS13
250
Email Domain BlockingRestricts access to referring page, or blocking specific email addresses or domains. SS21
250
Emails - Customized
1 hour of design for custom registration confirmation, event reminder and post-event follow-up. Includes set up of emails in the system and one round of revisions. Includes option for text or HTML email; in either case, client responsible for providing text or HTML for the email. SS22
300
Event BookmarkAllows an attendee to bookmark a spot in the recorded event for future reference when returning to the event. SS23
150
Event PasscodeAttendees must enter an event passcode to register. The passcode needs to be provided ahead of time to all attendees. SS24
75
Event Support - Additional SupportEvent support in addition to Event Express or Event Premium package.Billed in 1/4 hour increments. Minimum 1 hour. SS26
150
Flash Clip Long ( > 1 minute) - First Clip FLV file video in a presentation SS27 550Flash Clip Long ( > 1 minute) - Additional Clips FLV file video in a presentation SS28 250Flash Clip Short ( < 1 minute) - First Clip FLV file video in a presentation SS29 350Flash Clip Short ( < 1 minute) - Additional Clips FLV file video in a presentation SS30 125
Flash Media Player (Flash console)Option to have an entirely flash-based streaming interface. Available for live audio only and live audio with slides event types. SS31
750
Hyperlinks / URLs / Doc Links
Up to 5 custom hyperlinks (text or graphics) or download document buttons. The links will be created on a basic console interface unless an advanced customized console option is also selected/required. SS32
75
Invite a Friend FieldAllows an attendee to invite a friend via email once in the event console. SS33
250
Expedite Fee Less than 5 business days received for event notification. SS34500
Lead Scoring
Allows the ability to score individual registrants for events based on questions answered in registration, viewing duration and interactivity. This enables the client to filter the registrants into the highest quality leads. SS6
NQ
Lobby - AdvancedOption to have custom text display on the lobby / launch page. Includes one round of revisions. SS35
175
Manage RegistrantsThis can be used to upload registrants data to an event to validate against via a registration form. SS36
175
Multi-Dimensional Player
Available when both custom streaming and additional streaming options in use. Provides option to tie different stream launch links to different media player frame sizes to optimize video quality based on encoding rates. SS6
NQ
Multi-Event Registration Page allows for multiple events to be displayed; 50 event limit. SS37750
Non-Streaming Option
Allows attendees to view the slides without the audio or video feed. Must be used in conjunction with Audio + Slides streaming or Video + Slides streaming. SS38
250
Participant Cap Puts a maximum capacity on an event. SS39 75
Pay-Per-View (eCommerce)
Includes up to three months of hosting. Based on VeriSign / PayPal flow and requires customers merchant account information. This feature currently supports USD only. SS40
750
Podcast Up to 60 minutes, MP3 Format. Up to 3 months hosting included. SS41250
Podcast - Enhanced
An MP4 capture of the event. For audio events, a file consisting of the slide images with audio voiceover. For video events, an MP4 video file without the slides. Up to 60 minutes. Up to 3 months hosting included. SS42
400
Portrait Slides
Secondary slide area on console that allows for headshot of presenter to be displayed while the presenter is speaking. Can also be used as just a secondary slide area, but slides can not be enlarged or downloaded. SS43
250
Presentations (Multiple PowerPoint's)The ability to have up to 3 PowerPoint presentations uploaded to an Event. SS44
100
Referrer Page Security Option to limit access to those coming from a pre-specified URL / site. SS45250
Registration - Advanced
Up to 10 registration fields (free text, radio button, single multi-choice and multiple multi-choice). Includes option to customize field names, required/option status, etc. SS46
250
Registration API
Allows integration between customer registration application and InterCall streaming console. Reports would accurately reflect information gathered from both applications. SS47
275
Rescheduling Fee Subject to when rescheduling the event date SS48 150
Signal Acquisition - Advanced Video signal acquisition that is not ISDN, IP, or basic satellite feed. SS6NQ
Single File Archive
Choice of formats (FLV, MPG, WMV) where slides occupy the video window, and the audio from the presentation is synced with the slides. This is used for clients who which to host the archive on their servers. Can include just the slide area or the entire console. SS49
750
Slide Chapter Indexing
Archive only - drop menu of chapter points or slides to allow audience to jump around / search / navigate through the presentation. Up to 10 chapter points. SS50
300
Slide Thumbnail Indexing
Archive only - Thumbnails of slides on console which allow audience to jump around / search / navigate through presentation. Up to 10 thumbnail points. May require an advanced console. SS51
250
Speaker Bio Insert a biography of the speaker on the event console. Up to 3 bios. SS52250
Speaker Portrait - Multiple Speakers
Option to have a secondary slide area for changing speaker images during a live presentation. Requires an advanced customized console option. The speaker slide images are changed using Presentation Manager during the live event. SS53
250
Survey Up to 10 question survey. SS54 300
TestPerform a streaming test; maximum 15 minutes & 5 participants; must have an event scheduled. SS55
500
Transcription & Translated Notes SS6 NQ
User Controlled Slides Allows attendees to control the slides on their own computer. SS56250
Video Production
A complete package of production related services are available including: studio production facilities and professional personnel, remote production services, signal transmission services, digital editingand effects, audio/video production, encoding services, and more. SS5
NQ
Transcription
Archive only - Searchable transcript on console. Text highlights as speaker talks. Keyword search. Requires transcript of event in specific format. SS61
550
Translated Transcription SS62
Streaming Services – Customer Managed Offering
Customer Managed Offer
With our Customer Managed Offer we provide you the tools to help youto meet corporate and marketing initiatives such as lead generation, product launches, continuing professional education, internal communications and executive announcements. You are in total control of pre event set up and delivery while backed by our support and expertise. SS63 – SS95
Talk to your rep; prices vary & are negotiated based on customer’s specific requirements
Streaming Services – Virtual Show
Virtual Show
Virtual Show is a flexible communications and demand generation solution that provides a virtual venue for events such as trade shows, partner pavilions, conferences and training summits. With its professional networking capabilities, Virtual Show makes virtual events more engaging and interactive. SS96
Talk to your rep; prices vary & are negotiated based on customer’s specific requirements
A. Intercall’s Event Services
Service Feature Code PriceEvent PremiumPre-event support Event planning and preparation Scheduling Best practices and tips (checklists by request) Content management (upload presentation, polling questionsetc.) Registration support Custom event scripting Presenter training and event walk-through Event rehearsalsLive event support Event moderation, speaker introductions and transitions (based on your request) Presenter and attendee technical support Q&A/chat managementPost-event support Conduct post-event speaker debrief Report compilation and deliveryEvent ExpressPre-event support Event planning and preparation Scheduling
EV03 $1,595 per event
EV02 $795 per event
Content management (upload presentation, polling questionsetc.) Event walk-throughLive event support Event moderation (based on your request) Presenter and attendee technical support Q&A/chat managementPost-event support Conduct post-event speaker debrief Report compilation and deliveryEvent ReadyPre-event support Event coordination - initial needs assessment and plan
SchedulingLive event support Event moderation (based on request) Presenter and attendee technical supportPost-event support Report compilation and delivery
Value Added Services
Event Prep Session (one hour)Special assistance available if you are not using an Event Services package. Training Walk-through Dress rehearsal Presenter trainingAdditional Session (one hour)Extra assistance if you are using Event Ready, Event Express or Event Premium. Training Walk-through Dress rehearsalPresenter trainingEvent ExtensionFor events lasting over 60 minutes.Event Management 24-Hour Turn TimeExpert assistance if you have a last minute event that must go well. Event Premium management packageRecording SupportOffered in conjunction with Event Ready, Event Express or Event Premium packages for Microsoft® Office Live Meeting and InterCall Centers.Live Event Pre-RecordProvides you with a fully pre-recorded event for seamless playback to a live web event audience. Event Express management package
EV22 $195 per 60 minute event
EV11 $150 per ½ hour
EV07 $2995 per event
EV13 $495 per event
EV04 $345 per hour
EV08 $195 per hour
Media engineer records presenter via telephone conference Scripting synchronization of recorded voice with slide content for playback within the event Two hours of media engineering Two post-recorded edits Audio recording of presenter or other audio clip pressed on a CD for playback during an eventOn-demand File EditingExtend your live event investment by having a media engineer remove unexpected gaffes or other flaws from your existing recording. Three hours of media engineering Two edits Flash or WMV format One CD/DVD copy of the recording 90 days of hostingOn-demand File Creation
Create a fully pre-recorded event that can be viewed by your audience anytime. The on-demand session will enable you to reach people who can't attend a live event or only need access to your recorded information under certain circumstances. Company-branded playback wrapper Recording segmentation
Media engineer records presenter via telephone conference Synchronization of recorded voice with slide content for playback Produced in Flash or Shockwave format Three hours of media engineering Two post recorded edits 90 days of hosting One CD or DVD copy of recordingOn-demand File Hosting
Need your recorded sessions hosted? Event Services can host recorded files and edited recordings for your audiences to view. Hosting is offered month-to-month and Flash format is recommended for maximum visibility.Media Engineer EV28 $195 per hourEvent Recreation
Sync back-up recording with the original PowerPoint Slide transition schedule provided by youFile Conversion Converting .wrf or .wmv files to .flv No editsExpedite Fee EV31 $250 After Hours Support
EV75 $495 per event hour
EV76 $150 per hour
EV50 $250 per event hour
EV25 $795 per on-demand file
EV26 $1795 per on-demand file
EV27 $295 per on-demand file per year
EV24 $895 per 60 minute event
Events the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or HolidaysRescheduling Fee (See terms below) EV32 $150 Cancellation Fee (See terms below) EV33 $250 Event Services Guidelines
You agree to provide:
Advanced Notice (all timelines subject to availability and scope of project):
At least 10 business days notice to schedule Event Services
Content (created by you for each event):
Draft content must be ready by the event walk-through Final content must be ready 24 hours before live event start timeService Description and General Terms
Event Support Hours: InterCall’s Event Services group supports events and event-related professional sessions between5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250.
Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250.
Rescheduled Event Fee: Events can be rescheduled. You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied.
Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order.C. InterCall’s Event registration
Feature Feature Code PriceManaged Registration Promotion code tracking Event- or profile-based One confirmation and three reminder emails Thank you and sorry emails Catalog page for multiple events Landing registration page
Event profile or user profile 18 standard demographic fields Five custom demographic fields Two surveys with unlimited questions per survey Event entry page Up to 500 registrants per event Real-time access to registration and attendee data reports
Registration set-up design and first event Fine grain branding for event registration site HTML email templates for all invitation, confirmation, reminder and we missed you/thank you emails Five business day turnaround Up to three edits from time we receive final content from customer Includes first event (registration)
Branding updates EV21 $195/hourAdditional pages Survey Email (reminder, thank you, sorry) OtherAnnual license fee (self serve) EV16 NQAnnual language localization (self serve) EV17 $1,995 Training package – Registration self serve Two one-hour training sessions (instructor led) Maximum of eight attendees for each sessionAnnual e-commerce Integration with payment provider (Authorize.net) Does not include set-up and monthly fees with provider
Registration set-up design self serve) Fine grain branding for event registration site HTML email templates for all confirmation, reminder and we missed you/thank you emails Five business day turnaround Up to three rounds of editsLead scoring - Assigning point values to both questions and answers, then rating responsesIntegration with CRM/SFA EV67 $2,495 Additional round of edits - registration site EV68 $150/hourlyAdditional branded sub-site (current brand) EV69 $195 Additional branded sub-site (unique brand) EV70 $995 Site rebranding EV73 $595
EV10 $1,995
EV05 $2,495
EV66 $150/hourly
EV20 $1995 (one time fee)
EV15 $495
EV14 $245/page
EV 19 $495/eventRegistration - additional registrants
EV 39 $2/registrant (above 500)
Standard event registration set-up and first event
Logo-based branding only One confirmation and two reminders HTML email templates for all invitation, confirmation, reminder and we missed you/thank you emails Five business day turnaround Up to 3 Edits from time we receive final content from client
Includes first event (registration) No survey support Single event registration only
Expedite Fee EV31 $250 After Hours SupportEvents the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or HolidaysRescheduling Fee (See terms below) EV32 $150 Cancellation Fee (See terms below) EV33 $250 Service Description and General Terms
Event Support Hours: InterCall’s Event Services group supports events and event-related professional sessions between5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250.
Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250.
Rescheduled Event Fee: Events can be rescheduled. You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied.
Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order.
D. Crisis Communications
ServiceFeature Code
Per Minute / Per ParticipantCrisisConnect Reservationless-Plus Continental North America Toll Free $0.23
EV50 $250 per event hour
EV74 $595
CrisisConnect Reservationless-Plus Continental North America Toll $0.22
CrisisConnect Online, powered by Mir3, is a web-based critical communications tool that helps companies take control of their messaging so they can connect with employees, customers, vendors or PR and legal teams in a moment's notice through email, voice, fax, pager or text broadcasts.
Feature Code Price
CrisisConnect Online Additional Recipients:*250 included
Custom Retrieval Number (12 month subscription) CCOCR $4,950
1 Toll-free or Toll (US) number allowing callers to hear a branded greeting when accessing the standard DTMF initiation and retrieval.
Custom Retrieval International Number (12 month subscription)
CCOCI $250
A number that is Toll-free outside of the US allowing callers to hear a branded greeting when accessing the standard DTMF initiation and retrieval. Sold as an add-on to an existing Custom Retrieval Number. Price is per country
Voice Bulletin Board (12 month subscription) CCOBB $4,950 Toll-free Bulletin Board allowing caller to hear general announcements or situation updates. Up to 5 independent phone numbers (US or Canada) & notifications.
Voice Bulletin Board International (12 month subscription) CCOBI $250
A number that is Toll-free outside of the US allowing callers to hear general announcements or situation updates. Sold as an add-on to an existing Voice Bulletin Board. Price is per country. Transaction fees of 3x the standard rate will apply
Crisis Connect Transaction Fees:
Telephonic (outbound/inbound) notifications will be billed according to the Telephonic Notification Rate Table below. All other international telephonic notifications will be billed at the default rate.
Call Bridging and/or call forwarding is billed per minute, per line based on the connected destinations.
The Expedited Delivery option, if selected by the Initiator when creating notifications, allocates at 4 times the capacity (up to the purchased port capacity) then allocated for a standard notification and will be billed at 40% more per minute than the Standard Telephony Transaction rates.
All Telephonic Transactions will be billed in 30-second increments and the total monthly volume of all calls will be discounted according to the Telephony Transaction Volume Discount Matrix below.
Text Pages sent using the Telocator Alphanumeric Protocol (TAP) are sent via the telephony network and will be billed at the applicable telephony rate for the country to which the page is being sent. All other notifications are billed according to the Non-
Telephony Transaction Rate Table below.
SMS charges are per SMS message; lengthy notifications that are broken into multiple SMS messages will incur multiple charges, one charge for each message; responses via SMS will also incur charges, one charge for each response. International toll-free numbers are charged at 3X the
standard rate.
Crisis Connect Non-Telephonic Usage Fees
Service Feature Code US CanadaFacsimile per page CCOF/CCOFC/CCOFI $0.20 $0.30
Short Message Service (SMS) per message CCOS/CCOSI $0.08 $0.08Email No Charge No Charge
Text Pager No Charge No Charge
Crisis Connect Telephonic Usage Fees
Fee Feature Code PriceVoice Broadcast CCOVB $.10 per minuteVoice Broadcast International CCOVI $2.00 per minuteAdditional Training CCOT $750
E. MeetingSense
MeetingSense, offered by InterCall, is an easy-to-use software that dramatically improves meeting productivity by empowering users to automatically capture, distribute, archive and manage all of the critical information that is shared during meetings, while allowing you to easily assign and track action items.
GoldMail, offered by InterCall, is a powerful tool allowing you to create a personal and powerful message within a few minutes. GoldMail brings your messages to life by adding your voice and a visual message while delivering greater impact of communication over the traditional email or voice mail.
Huddle, provided by InterCall, is a valuable hosted application thagives you the ability to do business more effectively using simple, secure online workspaces containing powerful project and collaboration tools. Huddle combines online collaboration, online project management and document sharing using social networking principles.
Brainshark requires a minimum 12 month Order Form and payment in advance.
Number of Hosted Hours Per Year
Feature CodePrice per Hosted Hour of Content
For Unlimited Views (“Base Price”)10-Jan B1 $5,000
Monthly Plans
Annual Enterprise Plans
*20 workspaces and 20 GB’s storage included*
Monthly Enterprise Plans
*20 workspaces and 20 GB’s storage included*
Next 11 - 20 B1 $3,000Next 21 - 1,000 B1 $2,000
Add-ons Description Feature Code Yearly PriceUnhooked Ability to download Brainshark presentations to desktop for offline
viewingB2 15% of Base Price, $10,000 cap
15% of Base Price
$10,000 cap15% of Base Price
$10,000 cap15% of Base Price
$10,000 capSSL (Secure Socket Layer) Additional level of security for URL B6 $2,500SDK (Software Development Kit) Integration with CRM other than Salesforce.com B7 $5,000Set up includedInteractions Testing, polling and survey tool includedSalesforce.com integration Provides access to Brainshark via Salesforce.com includedI. Training – Value Added Services*
Service RateOne on OnePrivate session offered to an individual requiring to be trained on a web conferencing tool.Private Group Training $500 per training per course
Private session offered to an individual company requiring to be trained on a web conferencing tool. This session requires a minimum of 7 participants and a maximum of 15 participants to attend the session. $25 per participant under the minimum/over the maximumCompany Roll-Out $3,000
Private session offered to an individual company requiring to be trained on a web conferencing tool. This session includes a series of 10 trainings posted on a registration page and shall not exceed 15 participants per session. $350 per course for 11 sessions and overTrain the Trainer
Private sessions offered to an individual trainer/s requiring to be trained on a web conferencing tool. Product features account management, meeting features, advanced features, train-back and evaluation.Consulting Services
$2,000 per session
LMS Adaptor Integration with LMS system
LM Gateway Integration with Microsoft Office Live Meeting
Content Approval Ability to require approval prior to publishing content
$300 per training per course
B5
B3
B4
Customized customer training session which will allow customer to work directly with InterCall’s Instructional Design Team.
* The following limitations shall apply to all training service: No longer than 90 minutes per class; Shall be offered from 8am - 5pm Central Time; Subject to trainer availability; 24 hour cancellation notice required.
III. WEB CONFERENCING/INSTANT MESSAGING
A. intercall UNIFIED meeting (IUM)
1. Per-Minute Pricing:
Per minute service is provided via a ‘shared’ InterCall branded site.
Per Minute Feature Code RateInterCall Unified meeting Per participant rate UM $0.12 per minute
C. microsoft® office live meeting, offered by intercall
1. Per-Minute Pricing:
Live Meeting - Per Minute Pricing Feature Code RateProfessional Edition - per minute PR/N2 $0.12/minute/participantRecording/Archive Storage Fee $200/per archive *Per archive charge does not apply with Branded Per-Minute site purchase. Recording Enabled Branded Site includes 1GB Storage
Additional Storage $1,200/GB per yearBranded Per Minute Site - Set-up CP15/N14 $1,500 one time fee paid upfront
2. Committed Minutes Pricing (N15/N16/N17/N41):
Requires a minimum 12 month order form
Annual Minutes Commitment Feature Codes Price / Minute12,000 to 29,999 $0.3930,000 to 59,999 $0.3560,000 to 119,999 $0.33120,000 to 299,999 $0.30
300,000 to 599,999 $0.28600,000 to 1,199,999 $0.251,200,000 to 2,999,999 $0.233,000,000 to 5,999,999 $0.216,000,000 to 11,999,999 $0.1712,000,000 to 29,999,999 $0.1630,000,000 to 59,999,999 $0.1560,000,000 to 119,999,999 $0.14Set-up CP15/N14 $1,500Additional Minutes (overage) N18 See the applicable per minute rate aboveRecording Storage - 1 GB IncludedAdditional Recording Storage – 1 GB CPASF $1,200 per GB per year
3. Named User License – Professional Edition (N32/N33/N34/N42/N38):
Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
*Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage.
Dedicated Leader Support $150 per hourArchive Creation Support $250 per hourArchive Creation Support Expedite Fee (24 hours or less notice) $250 per hour
Archive Creation Support After Hours Support (outside business hours of 5:00 a.m. – 6:00 p.m. Pacific Time)
$250 per hour
Custom Registration Pages $500
Custom development/edits to a standard registration page $150 per hourModifications to an existing registration page $150 per hourExpedite Fee (delivered in less than 3 business days $750Custom Survey Pages $500Custom development/edits to a standard survey page $150 per hourModifications to an existing survey page $150 per hourExpedite Fee (delivered in less than 7 business days $750CD Archive (shipping charges apply) $50 per CDAdditional archives per CD $25 each additional archive
Relay Conference Captioning – Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning – Voice Relay Add on $0.40 per minute
D. InterCall Centers (WebEx)
MeetingCenter– Per Minute Pricing Feature Code RateProfessional Version per minute MC $0.12/minute/participant
Seats Ordered Per Order Form Monthly Price Per Seat2 – 20 $20021 – 30 $18031 – 50 $16051 – 70 $14071 – 200 $130201 + $120Set-up (includes branding) $2,000Seat Overage $6.25 per participant per quarter hourSSL Encryption Set Up $3,000SSL Monthly Hosting Fee IncludedSite Branded Charges $1,000 per chargeNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB
Service Type PriceDedicated Leader Support $150 per hour
MeetingCenter – Seat License -- Professional Version PricingRequires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
InterCall Centers – Value Added Services
Archive Creation Support $250 per hourArchive Creation Support Expedite Fee (24 hours or less notice) $250 per hour
Archive Creation Support After Hours Support (outside business hours of 5:00 a.m. – 6:00 p.m. Pacific Time)
$250 per hour
Transfer Archive File to Windows Media Player format $100 per hour
Custom Registration Pages $500Custom development/edits to a standard registration page $150 per hour
Modifications to an existing registration page $150 per hourExpedite Fee - Custom Survey Pages $750VoIP per minute (available only on branded micro sites) $.02 per minute per participant
Network Based Recording Fee (Meeting Center pay per minute site only)
$200 per archive
Relay Conference Captioning – Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning – Voice Relay Add on $0.40 per minute
* Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage.Set-up (includes Branding & SSL) $4,000Additional Minutes (overage) See the applicable per minute rate aboveSite Storage - 1 GB IncludedAdditional Site Storage – 1 GB $150 /monthSite Branding Changes $1,000 per changeNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB
InterCall Centers Committed Minutes Pricing (MC204/MC205/MC207/MC212/MC69)(any one or combination of MeetingCenter, TrainingCenter, EventCenter and/or SupportCenter)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
TrainingCenter – Seat License Pricing
Seats Ordered Per Order Form Monthly Price Per Seat5 to 20 $22521 - 30 $21031 - 50 $18051 - 70 $16071 - 100 $150Set-up (includes Branding) $2,000Overage $6.25 per participant per quarter hourSSL Encryption $3,000SSL Monthly Hosting Fee IncludedSite Storage - 1 GB IncludedAdditional Site Storage – 1 GB $150 per monthSite Branding Changes (MC33) $1,000 per changeNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB per month
Number of Archives Price per Archive per Month10 to 40 $11041 – 100 $100101 - 150 $90151 + $80
Seats Ordered Per Order Form Monthly Price Per Seat25 - 50 $9051 - 200 $68201 - 400 $59401 - 750 $50751 + $36Set-up (includes Branding) (MC39) $2,000Overage (MC42) $6.25 per participant per quarter hourSSL Encryption (MC40) $3,000SSL Monthly Hosting Fee IncludedSite Storage - 1 GB IncludedAdditional Site Storage – 1 GB (MC49) $150 per monthSite Branded Changes (MC51) $1,000 per changeNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC161) $20 per GB per month
Event Center – Seat License Pricing (MC38, MC 39, MC40, MC41, MC42)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
EventCenter – Campaign Pricing
Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
100000 - 249999 $0.29250000 - 499999 $0.28500000 + $0.25Set-up (includes Branding) (MC39) $2,000Overage (MC46) Same as per minute rateSSL Encryption IncludedSSL Monthly Hosting Fee IncludedSite Storage - 1 GB IncludedAdditional Site Storage – 1 GB (MC49) $150 per monthNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC162) $20 per GB per month
Seats Ordered Per Order Form Monthly Price Per Seat4 – 20 $15021 – 30 $14031 – 50 $13051 – 70 $12071 – 100 $110101 + $100Set-up (includes Branding) (MC17) $2,000Overage (MC20) $6.25 per participant per quarter hourSSL Encryption (MC18) $3,000SSL Monthly Hosting Fee IncludedSite Branding Changes (MC35) $1,000 per change
Seats Ordered Per Order Form Monthly Price Per Seat2 – 20 $25021 – 30 $23031 – 50 $21051 – 70 $18071 + $160Set-up (includes Branding) (MC152) $2,000Overage (MC155) $6.25 per participant per quarter hourSSL Encryption (MC197) $3,000 Site Storage – 1 GB IncludedAdditional Site Storage – 1 GB (MC202) $150 per monthSite Branding Fee Changes (MC200) $1,000 per changeSSL Monthly Hosting Fee Included
*Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage.
SupportCenter – Seat License Pricing (UT/MC78/MC79/MC66)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Training Suite Bundle – Seat License Pricing (includes MeetingCenter and TrainingCenter)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Network Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC161) $20 per GB per month
Seats Ordered Per Order Form Monthly Price Per Seat2 – 20 $25021 – 30 $23031 – 50 $21051 – 70 $18071 + $160Set-up (includes Branding) $2,000Overage $6.25 per participant per quarter hourSSL Encryption $3,000 SSL Monthly Hosting Fee IncludedSite Branding Changes (MC188) $1,000 per changeNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC161) $20 per GB per month
Seats Ordered Per Order Form Monthly Price Per Seat5 – 20 $30021 – 30 $27531 – 50 $25051 – 70 $22071 + $200Set-up (includes Branding) $2,000Overage $6.25 per participant per quarter hourSSL Encryption $3,000 Site Storage – 1 GB IncludedAdditional Site Storage – 1 GB $150 per monthSSL Monthly Hosting Fee IncludedSite Branding Changes (MC194) $1,000 per changeNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC162) $20 per GB per month
Named Hosts Ordered Per Order Form Monthly Price Per Named Host5 to 24 $7525 - 49 $6050 - 199 $50200 - 499 $35500 - 999 $251,000 + $20Set-up (includes branding) (MC86) $2,000
Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Support Suite Bundle – Seat License Pricing (includes MeetingCenter and SupportCenter)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Training and Support Suite Bundle – Seat License Pricing (includes MeetingCenter, TrainingCenter, and SupportCenter)
MeetingCenter – Named Host License – 15 person capacity
Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Named Host Overage (MC85) $15.00 per participant per meetingSSL Encryption Set Up IncludedSSL Monthly Hosting Fee IncludedSite Branding Changes (MC37) $1,000 per changeNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (MC162) $20 per GB per month
Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $300 10 to 24 $250 25 - 49 $200 50 - 99 $170 100 - 249 $130 250 - 499 $100 500 - 999 $80 1,000 + $60 Set-up (includes branding) $2,000 Named Host Overage $25.00 per participant per meetingSSL Encryption Set Up IncludedSSL Monthly Hosting Fee IncludedSite Branding Changes (MC33) $1,000 per changeNetwork Based Recording Storage 1 GB includedNetwork Based Recording Storage Fee – Additional GBs $20 per GB per month
Site Storage – 1 GB IncludedAdditional Site Storage – 1 GB (MC161) $150 per GB per month
Named Hosts Ordered Per Order Form Monthly Price Per Named Host5 to 9 $50010 to 24 $45025 - 49 $40050 - 99 $325100 - 249 $250250 - 499 $180500 - 999 $1101,000 + $90Set-up (includes branding) $2,000Named Host Overage $15.00 per participant per meetingSSL Encryption Set Up IncludedSSL Monthly Hosting Fee IncludedSite Branding Changes $1,000 per changeNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB per monthSite Storage – 1 GB Included
TrainingCenter – Named Host License – 30 person capacityRequires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
TrainingCenter – Named Host License – 50 person capacityRequires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Additional Site Storage – 1 GB $150 per GB per month
Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $750 10 to 24 $675 25 - 49 $600 50 - 99 $525 100 - 249 $450 250 - 499 $350 500 - 999 $250 1,000 + $150 Set-up (includes branding) $2,000 Named Host Overage $25.00 per participant per meetingSSL Encryption Set Up IncludedSSL Monthly Hosting Fee IncludedSite Branding Changes (MC35) $1,000 per changeNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB per monthSite Storage – 1 GB IncludedAdditional Site Storage – 1 GB $150 per GB per month
Named Hosts Ordered Per Order Form Monthly Price Per Named Host 5 to 9 $150.0010 to 24 $135.0025 - 49 $120.0050 - 99 $110.00100 - 249 $100.00250 - 499 $85.00500 - 999 $70.001,000 + $50.00Set-up (includes branding) $2,000Named Host Overage $15.00 per participant per meetingSSL Encryption Set Up IncludedSSL Monthly Hosting Fee IncludedNetwork Based Recording Storage 1 GB included
Network Based Recording Storage Fee – Additional GBs $20 per GB per month
E. Web Conferencing Event Services & Registration
Customer agrees to provide:
TrainingCenter – Named Host License – 100 person capacityRequires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
SupportCenter – Named Host License – 5 person capacityRequires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Advanced Notice (all timelines subject to availability and scope of project).
At least 10 business days notice to schedule event services.
5 business days notice for Registration page creation.
Draft content must be ready by the Event Walk-Through. Final content must be ready 24 hours before Event Dress Rehearsal.
Service Requirement PriceEvent Ready- 60 Minute Event Web/Audio Provisioning Management Event Moderation Event Report Delivery Event Attendee SupportEvent Express – 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management Event Walk Through Event Moderation Event Wrap Up Event Report Delivery Event Attendee SupportEvent Plus – 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management Presenter training, Role Based Training and Best Practices
Event Walk Through Event Dress Rehearsal Event Moderation Event Wrap Up Event Report Delivery Event Attendee SupportEvent Management 24-Hour Turn Time Standalone $2,495 Event ExtensionFor Events lasting over 60 minutes additional Event Management fees applyAdditional Event Session (Training, Walk Through, Dress Rehearsal) (1 Hour)
Stand Alone $450 per session
Additional Session (Training, Walk Through, Dress Rehearsal) (1 Hour)
Event Express or Event Plus $195 per hour
Event Registration Promotion Code Tracking Event or Profile Based 1 Confirmation and 2 Reminder Email Thank You and Sorry Email Catalog Page for Multiple Events Landing Registration Page
Standalone $645 per event
Standalone $1,945 per event
Event Express or Event Plus $120 per ½ hour
Stand Alone $775 per event
Standalone $1035 per event
Event Profile or User Profile 18 Standard Demographic Fields 5 Custom Demographic Fields 2 Surveys w/"unlimited" Questions per Survey Event Entry Page Up to 500 Registrants-per Event Real Time Access to Registration and Attendee data Reports
Registration Set Up Design and First Event Fine Grain Branding for Event Registration Site HTML Email Templates for all Invitation, Confirmation, Reminder, and We Missed You/Thank You Emails
5 Business Day Turnaround Up to 3 Edits from time we receive final content from client
Includes First Event (Registration)eCommerce Utilizing a secure, third party vendor payments will be directly deposited into clients account Visa or MasterCard Funds verified before event attendance information is communicated to the registrantCustom Reporting Event Registration NQCustomized Registration Functionality Event Registration NQA la Carte Branding and Registration ServicesBranding Updates Registration $195 per hourAdditional Pages Survey Email (Reminder, Thank-you, Sorry) OtherEvent Recording Support Managed Recording Support of Live Event Configure Web Conferencing Technology to Make an Accurate Recording Start, Stop and Save Recording File will retain WebEx or Live Meeting formatLive Event "Pre"- Record Provides customers with the ability to pre-record presenters for playback during an event Audio Recording of Presenter or Other Audio Clip Pressed ona CD for Playback During an Event Media Engineer Records Presenter via Telephone Conference Scripting synchronization of recorded voice with slide content for playback within the event Includes 2 hours of media engineering 2 post recorded editsOn-Demand Editing Standalone $749 per On-Demand
Event Registration $1995 (one time fee)
Event Registration $295
Event Management $195 per 60 minute Event
Standalone $1175 per 60 minute event
Express or Event Plus $320 per survey
Media Engineer repurposes WebEx or Live Meeting recording , service includes: Edit and republish of file Flash or WMP format CD/DVD copy of file 90 days of hosting Includes 3 hours media engineering, up to 2 edits
5 Business day turnaroundOn-Demand File Creation Fully Pre-recorded Event used for On-demand Purposes Only Customer Branded Playback "Wrapper" Recording Segmentation Media Engineer Records Presenter via Telephone Conference Synchronization of Recorded Voice with Slide Content for Playback Produced in Flash Format Includes 3 Hours of Media Engineering 2 Post Recorded Edits Includes 90 days of Hosting 1 CD or DVD Copy of RecordingOn-Demand File HostingAdditional 30 days of HostingMedia EngineerMedia Engineer Labor TimeEmail Invitation Blast Set-Up Plain Text or Logo Based HTML Email Includes Logo Based Customer Branding on Header of Email
Message Text Provided by Customer Single Subject Line (per blast)Expedite Fee Standalone 15%After Hours SupportEvents the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or HolidaysRescheduling Fee Standalone $100 Cancellation Fee Standalone $100
Cancellation Fees: Events may be cancelled at any time. Events cancelled more than ten (10) business days prior to their scheduled date will be subject to a cancellation fee of $150 or the retail rate of services rendered, whichever is greater. No refunds will be given. All credits must be used within twelve (12) months of the original order.
Rescheduled Event Fee: Customer will be charged a reschedule fee of $150 if the Event is rescheduled
Standalone $385 per file
Standalone $325
Standalone $195 per hour
Standalone $130 / Per Event Hour
Standalone $2350 per On-Demand
Expedite Fee: Customer will be subject to a 15% Expedite Fee, of the Customer’s order amount, if the services ordered are to be delivered inside the Advanced Notice guidelines noted above.
Event Support Hours: Corvent supports events and event-related professional sessions between 6 a.m. and 6 p.m. Pacific Time. Events and/or professional sessions which occur outside Corvent’s Event Support Hours will be subject to an additional charge of $200 per event hour.F. WEBEX CONNECT
Named Hosts Ordered Per Order Form Monthly Price Per Named Host1 to 9 $7.00 10 to 49 $6.50 50 - 99 $6.00 100 - 399 $5.00 400 - 999 $4.50 1,000 – 2,499 $4.00 2,500 – 4,999 $3.50 5,000 – 7,499 $3.00 7,500 – 9,999 $2.75 10,000 – 24,999 $2.50 25,000 – 49,999 $2.25 50,000 – 99,999 $2.00 100,000 – 149,999 $1.50 150,000 – 249,999 $1.25 250,000 + $1.00 Connect Storage – 10 GB Included
Named Hosts Ordered Per Order Form Monthly Price Per Named Host10 to 24 $65.50 25 – 49 $60.50 50 – 99 $56.00 100 – 199 $50.00 200 – 399 $42.50 400 – 499 $39.50 500 – 749 $32.00 750 – 999 $29.50 1,000 – 1,499 $26.50 1,500 – 2,499 $24.00 2,500 – 4,999 $18.50 5,000 – 7,499 $16.00 7,500 – 9,999 $14.75 10,000 – 24,999 $12.50 25,000 – 49,999 $12.25
WebEx Connect Named Host Licenses (WXC10)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Meeting Center (capacity 25) and WebEx Connect Combination Named Host License ( WXC66, WXC67, WXC68, WXC69)Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.
Site Set-up (includes branding) (applies to Meeting Center only) $2,000Named Host Overage (applies to Meeting Center only) $15.00 per participant per meetingNetwork Based Recording Storage (applies to Meeting Center only) 1 GB includedNetwork Based Recording Storage Fee – Additional GBs (applies to Meeting Center only) $20 per GB per month
Connect Storage – 10 GB Included
Committed GBs Monthly Fee5 $60
10 $100 20 $140 50 $300
100 $420 200 $600 500 $1,200
1,024 $1,997 2,048 $3,809 5,120 $8,602
Connect Pro Family Price USDHosted Setup Fee $1,500 Hosted Access License $500 /license /yearSSL Option $1/license/yearConnect Pro Meeting
Named Organizer 100 (minimum required is five) $500/user/yearConcurrent User (minimum required is five) $900/ user /year5000 minute Burst Pack $1,500 /pack /yearEventsEvent Module $5,000 /yearAnnual Seminar Room
Committed Connect Storage (WXC15, WXC19, WXC23, WXC27, WXC31, WXC35, WXC39, WXC43, WXC47, WXC51)Coterminous with existing Connect Named Host or Meeting Center (capacity 25) and Connect Named Host Combination Order Form term
Hosted Pricing (Commercial List Pricing)
InterCall and Adobe have joined forces to provide you the ability to captivate your audience with interactive web meetings that are like nothing they’ve ever experienced before. Below you will find the pricing options and definitions for Adobe Acrobat Connect Pro offered by InterCall.
(minimum required is 200, maximum allowed is 600 per room)Monthly Seminar Room $10 /seat /monthAuthoring and eLearningPresenter (minimum required is five) $500/ license
Concurrent Learner (minimum required is five)
*All pricing paid up front annually. Additional named organizer, seat license, Adobe presenter, Concurrent Learner and Hosted Access licenses can be purchased at any time, charges will be pro-rated
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