News Blast

5 | 5 | 95 Success Stories are shared by TLC Associates and serve as inspiration to improve and uplift our associates and patients. Read. Improve. Uplift. Repeat. Submit your story to tlcnewsblast@kroger.com to be published in future issues.

Uplift story about clinic staff of the South Church Street location in Murfreesboro, Tenn.

We had a young patient come in sick today and it was her birthday. I said we have to find her a birthday present! Ashley suggested a cookie from the bakery, so I went to the bakery and got her a free cookie and then to floral and got her a free Kroger balloon so we could make her birthday a little better! Ashley is energetic and a super fast learner. We are so excited she is joining TLC!

From NP Andrea Minton - The Little Clinic in Murfreesboro, Tenn.

Proof of Malpractice InsuranceFrom Beth Kokko, Paralegal

Just as an FYI: The current Memorandum of Insurance (“MOI”), which covers providers in the course and scope of their employment with TLC, can be found in two places:

1. At TLC insurance broker’s website: http://www.marsh.com/moi?client=E513. After opening the link, click “View MOI.” Then click, “I accept,” and it will take you to the document which you may print for your records; or

2. On TLC Today > Department > Legal > Insurance. Carrier: Vine Court Assurance IncorporatedPolicy #: No. 337-1-TLCHPL1Policy Amount: $1,000,000 / $3,000,000 (annual aggregate)Policy Period: 01/25/2016 – 01/25/2017Retroactive Date: (provider hire date) Please guide your providers to TLC Today for proof of malpractice coverage.If they need claims history (loss run reports), they can be sent to me. Please note that there is a 7-10 day turnaround due to current volume.

There are also MOIs for CPs and Dietitians.

Notice: This document contains confidential and privileged infor-mation that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribu-tion, or reliance upon the con-tents of this document is strictly prohibited.

Inside This Issue:

5 | 5 | 95 Success Stories ................................. 1Proof of Malpractice Insurance ....................... 1Medical Record Request Phone Calls .............. 2Biometric Screenings ..................................... 2Family Meals Month ....................................... 3Meet a Dietitian in September ....................... 4Friendly & Fresh Testimonial .......................... 4

TheLittleClinic.comInside Select Stores

August 31, 2016 Edition

Medical Record Request Phone CallsFrom Heather Hudson, Medical Records Coordinator

When a patient calls the clinic requesting medical records, please direct them to the TLC website and give the instructions below. Each patient will need to fill out a patient authorization form in order for records to be released. The patient can do this by:

1. Visiting TheLittleClinic.com.2. Clicking on “Contact Us.”3. Scrolling down to the “Medical Records” link. 4. Here they will need to fill out the medical release form.5. Email this form to medicalrecords@thelittleclinic.com or faxing to me at 615-425-4344.

This will help us utilize the 5 | 5 | 95 strategy in preventing duplicate calls and cut down on the frustration of patients having to make multiple phone calls.

Biometric ScreeningsFrom Eileen Myers, VP, Retail Dietetics & Nutrition Solutions

Very Important—Please note: For all errors related to Humana Vitality Group or Subscriber numbers, you must also email Jackie Rideau at jrideau@thelittleclinic.com in AR after you fix this error as it also has to be fixed on the AR side before it will transfer.

Summary of Biometric Screenings July 1 – August 28, 2016

Region Kroger Associates

Humana(HUVBS)

Local 227(KS27U)

Local 995(KS95U) All Other

Atlanta 54 158 2 0 51

Cincinnati 131 1,095 0 0 131

Columbus 70 111 0 0 128

Dayton 9 82 0 0 156

Denver 210 33 0 0 77

Indianapolis 21 542 0 1 30

Knoxville 3 130 1 34 179

Lexington 11 261 59 1 29

Louisville 40 2,086 138 0 11

Memphis 23 235 0 0 355

Nashville 95 63 0 111 304

Phoenix 101 256 0 0 84

Richmond 17 61 0 0 36

Wichita 45 7 0 1 15

Total 830 5,120 200 148 1,586

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 Success Stories .........................1

Proof of Malpractice Insurance ...............1

Medical Record Request Phone Calls ......2

Biometric Screenings .............................2

Family Meals Month ...............................3

Meet a Dietitian in September ...............4

Friendly & Fresh Testimonial ..................4

Page 2August 31, 2016 Edition

Bringing Family Meals Month Inside the ClinicFrom Allison Kuhn, Director of Retail Dietetics

The Little Clinic is celebrating National Family Meals Month™ in September. This is a nationwide event designed to underscore the benefits of family meals and the role we can play in helping our patients and their families share one more meal at home per week. Numerous studies show that home-cooked meals nourish the spirit, brain and health of all family members. In the larger Kroger store, sampling on September 9-11 and digital content will be supporting the campaign, but how will we bring this home to our own patients? In the month of September, we’re calling on our providers to participate in a “seatbelt campaign” with each of our patients.

Akin to a pediatrician asking, “Do you wear a seatbelt?” our providers will spearhead this campaign by asking our patients, “Do you eat family meals at home?” The provider will then present the patient with our “starter kit” booklet, which explains the campaign and provides coupons and recipes for family meals. This is a way to show patients how much TLC cares about them and their family’s health and well-being and to provide that “plus a little.” In markets with dietitians, the RDNs will also be offering free cooking and meal-planning classes that align with the recipes shared in the booklet, and will also be sharing the campaign during media segments.

Booklets will be delivered to each clinic in a one-time shipment for distribution to each patient from September 12-30. For markets with dietitians, additional advertising for dietitian services will be present on the booklet.

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 Success Stories .........................1

Proof of Malpractice Insurance ...............1

Medical Record Request Phone Calls ......2

Biometric Screenings .............................2

Family Meals Month ...............................3

Meet a Dietitian in September ...............4

Friendly & Fresh Testimonial ..................4

Page 3August 31, 2016 Edition

Biometric Screenings continued...

Notice: This document contains confidential and privileged information that is intended only for employees of The Little Clinic.

Any disclosure, copying, distribution, or reliance upon the contents of this docu-ment is strictly prohibited.

Inside This Issue:

5 | 5 | 95 Success Stories .........................1

Proof of Malpractice Insurance ...............1

Medical Record Request Phone Calls ......2

Biometric Screenings .............................2

Family Meals Month ...............................3

Meet a Dietitian in September ...............4

Friendly & Fresh Testimonial ..................4

Page 4August 31, 2016 Edition

Meet a Dietitian in September and Win BigFrom Allison Kuhn, Director of Retail Dietetics

During the month of September, we’re reaching out to our associates in a big way. Each store-based associate (includes clinic, all store and pharmacy) that completes a free, private, HIPAA-compliant 15-minute nutrition assessment with a dietitian will be entered to win a fabulous prize from our vendor partners. Each dietitian will keep track of these meet-and-greets using our customer contact cards and, at the end of the month, there will be one winner drawn for each store. The dietitians will also be holding various outreach activities for associates during September. It’s the perfect time to take advantage of the 50% associate discount for dietitian services, address any biometric screening results that may need improvement and to head into the holiday season armed with nutritional know-how!

NP Emily Hanna from The Little Clinic, Delhi, Ohio

I wanted to send a note about my visit to TLC on Sunday, July 17. I was getting ready to leave for a week’s vacation on this date. I was the first patient on this day. The associate that checked me in was very helpful to make the process go very smoothly. The nurse practitioner, Emily Hanna, was very caring to my situation and medical condition. She provided excellent care and was able to get me on my way, prescribed the necessary medication. Also, she gave me her card to call while I was out if town if needed for continued care.

As a long time Kroger associate, I am so pleased that our company is affiliated with such an awesome medical care facility.

- Patient review