Avaya Aura® Solution for Midsize Enterprise Description

Avaya Aura® Solution for MidsizeEnterprise Description

Release 6.2.2Issue 3

June 2014

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Contents

Chapter 1: Introduction...................................................................................................... 7Purpose..................................................................................................................................................... 7Intended audience.................................................................................................................................... 7Document changes since the last issue.................................................................................................... 7Related resources..................................................................................................................................... 8

Documentation................................................................................................................................. 8Training............................................................................................................................................ 10Viewing Avaya Mentor videos.......................................................................................................... 11

Support...................................................................................................................................................... 11Chapter 2: Avaya Aura® Solution for Midsize Enterprise overview............................... 13

Midsize Enterprise Features..................................................................................................................... 13High Availability................................................................................................................................ 15Consolidated backup and restore..................................................................................................... 17Services Virtual Machine.................................................................................................................. 17

Midsize Enterprise Release 6.2.2 features............................................................................................... 18Topology................................................................................................................................................... 19Components.............................................................................................................................................. 20Caveats and limitations............................................................................................................................. 21

Chapter 3: Solution specifications.................................................................................... 23Reference configurations.......................................................................................................................... 23Midsize Enterprise Capacities................................................................................................................... 23Hardware and software options................................................................................................................ 24

Pre-staged servers........................................................................................................................... 24Supported servers............................................................................................................................ 25Server port assignments.................................................................................................................. 25Midsize Enterprise Total disk usage................................................................................................. 25Product interoperability..................................................................................................................... 26Supported endpoints........................................................................................................................ 27

Midsize Enterprise Upgrade and migration paths..................................................................................... 27Glossary............................................................................................................................... 29Index..................................................................................................................................... 31


6 Avaya Aura® Solution for Midsize Enterprise Description June 2014

Chapter 1: Introduction

PurposeThis document describes the Avaya Aura® Solution for Midsize Enterprise market solution froma holistic perspective focusing on the strategic, enterprise, and functional views of thearchitecture.

This document also includes a high-level description of each verified reference configurationfor the Avaya Aura® Solution for Midsize Enterprise.

Intended audienceThis document is intended for personnel who want a high-level description of how the AvayaAura® Solution for Midsize Enterprise and related verified reference configurations meetcustomer requirements.

The primary audience for this document is the Sales Engineer (Avaya and Business Partner).Solution Architects and Implementation Engineers are a secondary audience for thisdocument.

Document changes since the last issueThe following changes were made to this document since the last issue:

• Updated content.

• Reorganized content.


Related resources

DocumentationYou can download documents from the Avaya Support website at http://support.avaya.com.For the latest information, see the Release Notes.

The following table lists the documents related to Midsize Enterprise.

Title Description AudienceOverview

Avaya Aura® Solution forMidsize Enterprise Description

Describes the Midsize Enterprisesolution from a functional view.Includes a high-level description ofthe solution as well as topologydiagrams, customer requirements,and design considerations.

Sales engineers

Implementing

Administering Remote Accessand Alarming for Avaya Aura®

Solution for Midsize Enterprise

Provides step-by-step instructions forsetting up the Secure Access Link(SAL) to provide remote access andalarming for Midsize Enterprise.

• Implementationengineers

• Supportpersonnel

Implementing Avaya Aura®

Solution for Midsize EnterpriseProvides the instructions forconfiguring Avaya Aura® SystemPlatform and installing the MidsizeEnterprise template on the HPProLiant DL360 G7 server.



Avaya Aura® Solution forMidsize Enterprise 6.2.2Intelligent Workbook

Provides installation procedures anda worksheet to record requiredconfiguration information for installingMidsize Enterprise. The IntelligentWorkbook is an Excel spreadsheetthat supplements ImplementingAvaya Aura® Solution for MidsizeEnterprise .



Avaya Aura® Solution forMidsize Enterprise 6.2.2 withAvaya Aura® 6.2 Feature Pack3 Intelligent Workbook

Provides installation procedures anda worksheet to record requiredconfiguration information for installingMidsize Enterprisewith Avaya Aura®



Introduction




Title Description Audience6.2 Feature Pack 3 updates. TheIntelligent Workbook is an Excelspreadsheet that supplementsImplementing Avaya Aura® Solutionfor Midsize Enterprise .

Avaya Aura® Solution forMidsize Enterprise 6.2.2 withAvaya Aura® 6.2 Feature Pack4 Intelligent Workbook

Provides installation procedures anda worksheet to record requiredconfiguration information for installingMidsize Enterprisewith Avaya Aura®

6.2 Feature Pack 4 updates. TheIntelligent Workbook is an Excelspreadsheet that supplementsImplementing Avaya Aura® Solutionfor Midsize Enterprise .



Implementing Secure AccessLink Gateway

Describes the procedures forinstalling, configuring, andadministering Secure Access Linkgateway to provide remote accessand alarming capabilities.



Installing and ConfiguringAvaya Aura® System Platform

Provides the procedures for installingAvaya Aura® System Platform .



Installing the HP ProLiantDL360 G7 Server

Describes the procedure for installingthe HP ProLiant DL360 G7 server forMidsize Enterprise.



Installing the HP ProLiantDL360p G8 Server

Describes the procedure for installingthe HP ProLiant DL360p G8 serverfor Midsize Enterprise.



Upgrading Avaya Aura®

Solution for Midsize EnterpriseDescribes the procedures forupgrading Midsize Enterprise from aprevious release to the currentrelease.



Upgrading Midsize BusinessTemplate to Avaya Aura®

Solution for Midsize Enterprise

Describes the procedures forupgrading Midsize BusinessTemplate to Midsize Enterprise.



Supporting

Related resources


Title Description AudienceMaintaining andtroubleshooting Avaya Aura®

Session Manager

Contains procedures to maintain andtroubleshoot problems with AvayaAura® Session Manager. Describeshow to run tests, replace hardware,set up and view SIP tracing, monitorsystem components, andtroubleshoot errors and alarms.



Maintaining andtroubleshooting the HPProLiant DL360 G7 server

Contains the procedures to maintainand troubleshoot problems with theHP ProLiant DL360 G7 server.



Maintaining andtroubleshooting the HPProLiant DL360p G8 server

Contains the procedures to maintainand troubleshoot problems with theHP ProLiant DL360p G8 server.



Avaya Aura® Solution forMidsize Enterprise Release6.2.2 Release Notes

Contains information regarding theMidsize Enterprise template,applications, known issues, patches,and workarounds.

• Sales engineers



Avaya Aura® Solution forMidsize Enterprise Release6.2.2 with Avaya Aura® 6.2Feature Pack 3 Release Notes

Contains information regarding theMidsize Enterprise template andapplications, known issues, patches,and workarounds for Release 6.2.2with Avaya Aura® 6.2 Feature Pack3.

• Sales engineers



Avaya Aura® Solution forMidsize Enterprise Release6.2.2 with Avaya Aura® 6.2Feature Pack 4 Release Notes

Contains information regarding theMidsize Enterprise template andapplications, known issues, patches,and workarounds for Release 6.2.2with Avaya Aura® 6.2 Feature Pack4.

• Sales engineers



TrainingThe following courses are available on the Avaya Learning website at www.avaya-learning.com. After logging into the website, enter the course code or the course title in theSearch field and click Go to search for the course.

Introduction


http://www.avaya-learning.com/

http://www.avaya-learning.com/


Course code Course title4U00051V Avaya Aura® Solution for Midsize Enterprise – Implementation

ASC01050OEN Avaya Aura® Solution for Midsize Enterprise 6.x – L1

ASC01051OEN Avaya Aura® Solution for Midsize Enterprise 6.x – L2

Viewing Avaya Mentor videosAvaya Mentor videos provide technical content on how to install, configure, and troubleshootAvaya products.

About this taskVideos are available on the Avaya Support web site, listed under the video document type,and on the Avaya-run channel on YouTube.

• To find videos on the Avaya Support web site, go to http://support.avaya.com, selectthe product name, and select the videos checkbox to see a list of available videos.

• To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/AvayaMentor and perform one of the following actions:

- Enter a key word or key words in the Search Channel to search for a specificproduct or topic.

- Scroll down Playlists, and click the name of a topic to see the available list of videosposted on the site.

Note:Videos are not available for all products.

SupportVisit the Avaya Support website at http://support.avaya.com for the most up-to-datedocumentation, product notices, and knowledge articles. You can also search for releasenotes, downloads, and resolutions to issues. Use the online service request system to createa service request. Chat with live agents to get answers to questions, or request an agent toconnect you to a support team if an issue requires additional expertise.

Support


HTTP://SUPPORT.AVAYA.COM/

http://www.youtube.com/AvayaMentor

http://www.youtube.com/AvayaMentor


Introduction



Chapter 2: Avaya Aura® Solution forMidsize Enterprise overview

Avaya Aura® Solution for Midsize Enterprise is a SIP-based software foundation for mid-sized businesses.Midsize Enterprise simplifies complex communication networks and delivers voice, video, messaging,Web applications, and more to employees anywhere, anytime, on any device.

Midsize Enterprise provides a full suite of applications delivering traditional telephony (TDM), IP Telephony(SIP, H.323), utility services (DHCP, HTTP), and full collaboration services (Video, Presence, andConferencing) with fewer servers and reduced deployment costs.

Midsize Enterprise serves as a vehicle for Avaya Business, Avaya Partners, and Avaya customers to test,trial, deploy, and demonstrate the power of Avaya Aura® with a smaller footprint.

Avaya Aura®Solution for Midsize Enterprise:

• replaces large, separate server deployments.

• integrates with existing communications systems.

• provides a path for existing Midsize Business Template 5.2.1, Communication Manager 4.x, andCommunication Manager 3.x customers to migrate to Avaya Aura® applications.

• increases employee satisfaction in work from home environments.

• increases flexibility for employees to manage their work and home priorities easier.

• is intended to be the single core server for a customer's enterprise with an optional High Availabilityserver. Midsize Enterprise does not support core survivability options for any of the applications.Midsize Enterprise can be networked with other cores.

Avaya Aura® Solution for Midsize Enterprise can be installed as:

• a simplex solution.

• a High Availability (HA) solution. The HA solution uses the Avaya Aura® System Platform Fast Rebootfunction.

Midsize Enterprise FeaturesSimplificationMidsize Enterprise combines voice, messaging, video, application enablement, presence,software media services, and full SIP capabilities. Midsize Enterprise hosts multiple AvayaAura® applications on a single server and simplifies application installation, administration, and


ongoing management. Installing the Midsize Enterprise template on a single server is fasterthan installing the suite of applications separately. System configuration is streamlined throughthe use of pre-defined templates and pre-staged applications.

Lower costsMidsize Enterprise:

• reduces the time and cost associated with administration, maintenance, and applicationdeployment. The pre-configured solution can be installed quickly and easily in about onehour.

• decreases IT overhead with fewer devices to manage. System maintenance andintegrated services for administrators (upgrades, backup/restore) requires 75% lesstime.

• is less expensive to buy. 75% less hardware is required.• lowers carbon footprint. Virtualization uses 75% less power and cooling compared to

traditional deployments.

SIP trunking can reduce telecommunication expenses from 20% to 50% by centralizing trunks,reducing trunk access charges, and lowering toll-charge and long-distance rates. SIP trunkingprovides flexible and intelligent routing of inbound calls.

Single Server Modular Messaging simplifies rollouts and lowers hardware maintenance costsby 50% (based on a typical customer configuration).

ProductivityMidsize Enterprise addresses the challenge of anytime, anywhere worker productivity byproviding consistent Unified Communications capabilities to all users regardless of location.

Midsize enterprises can provide customers with embedded call center support and ACDrouting. The optional Contact Center Express (CCE) offers multi-channel contact center.

Employees are accessible to customers and co-workers whether they are mobile,telecommuting from home, or working at another office or branch location.

Employees can receive and retrieve their messages in a single, unified mailbox, be notified ofimportant messages and callers, and access corporate directories.

Midsize Enterprise provides application support for a variety of customer-provided devices,including the Avaya Flare® Communicator for iPad Devices.

Presence-enabled communication increases workforce efficiency through the visibility of theavailability of each person in the enterprise. Midsize Enterprise integrates with solutions fromcompanies such as Microsoft, IBM, and Google.

Business continuityEach virtual server acts completely independently from one another and supports a SurvivableRemote server (formerly Local Survivable Processor).

Secure Access Link (SAL) provides secure alarming and remote access to Avaya ExpertSystems over IP and HTTPS with full audit trails for customer review.

The High Availability option offers full server redundancy.

Avaya Aura® Solution for Midsize Enterprise overview



Streamlined installationInstallation time is 90 minutes. The Midsize Enterprise template is pre-staged on the server bya distribution partner with pre-defined values for administration and network identity.

Network parameter changesThe time required for changing network parameters is 45 minutes. You can change generalnetwork parameters without reinstalling or restarting the application. Network parameterchanges take up to 45 minutes to be applied to the entire system.

Configuration requirementsManaging and configuring Midsize Enterprise requires the following:

• Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applicationsor virtual machines in the server, and one (1) is needed for the required H.248 MediaGateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248Media Gateway IP addresses must be reachable from that subnet. You also require anIP address for each of your endpoints. You can assign IP addresses either statically orby using DHCP.

Note:

If the optional Services VM is included, twelve (12) IP addresses and hostnames arerequired.

• Seven (7) username/password pairs.• Four (4) license files must be downloaded and applied to Midsize Enterprise.

Communication Manager, Application Enablement Services, Session Manager, andPresence Services continue to be licensed individually. You can download the fourlicenses from PLDS as a single download transaction.

Survivable Core and Survivable Remote InteractionsMidsize Enterprise does not support Survivable Core functionality in this release. Individualapplication reliability offers do not apply. Instead, the Midsize Enterprise solution is offered asa simplex solution or with System Platform Fast Reboot High Availability.

Midsize Enterprise supports Survivable Remote functionality in this release, up to a maximumof 250 branches/survivable remotes.

High AvailabilityMidsize Enterprise supports High Availability installations with redundant server configurationsand remote sites that require a survivable branch or survivable remote solution. In the HighAvailability configuration, the primary and backup servers use a virtual server address forcommunication with external devices.

Midsize Enterprise uses the Fast Reboot High Availability functionality of System Platform. Ifthe primary server fails, applications continue operating on a second server. This configurationrequires a physical connection (crossover LAN cable) between the active and standby servers.The cable serves as a high speed, low latency connection for disk mirroring. The cable also

Midsize Enterprise Features


serves as a redundant communication path between the active and standby servers. Thestandby server distinguishes communication failures (which do not cause a failover) fromproblems with the active server (which do cause a failover).

Because the cable must physically connect the servers, the active and standby servers mustbe located within 100 meters of each other. The failover time is less than 10 minutes, notincluding re-registration. You can enable or add High Availability to an existing single serverwithout reinstalling the Midsize Enterprise template on the original server.

See Installing and Configuring Avaya Aura® System Platform on the Avaya support websitefor more information about High Availability.

High Availability setup for Midsize Enterprise

Midsize Enterprise High Availability uses the System Platform Fast Reboot functionality. TheDistributed Replicated Block Device (DRDB) software replicates data between the twoservers.

Data is transferred across a 1 GB crossover cable that is connected to the Eth2 port on eachserver (active and standby). The Ethernet specification limit for the length of this cable is 100meters. This interconnection cannot include a layer-2 switch.

Note:Failover time takes approximately 10 minutes.

The following diagram shows how High Availability is set up for Midsize Enterprise.




Consolidated backup and restoreYou can perform a consolidated backup and restore of all Midsize Enterprise application datausing System Manager or the System Platform Management console as supported by theindividual applications.

You can store the backup locally or on a remote server.

You can restore application data directly or while connected to the server on the network.

Note:Communication Manager Messaging does not provide consolidated backup and restore withSystem Platform. The Communication Manager Messaging Message store (the voice mailmessages in mailboxes) can be quite large and is not practical for the HDD on the server.The Communication Manager Messaging Message store is more suitable for saving backupfiles off the server. Save Communication Manager Messaging separately to an off-serverlocation using the Communication Manager Messaging SMI page.

Important:If you are restoring data to a different server but using the same network identity (as in thecase of disaster recovery), re-licensing from PLDS is required because the MAC address isdifferent.

Services Virtual MachineThe Secure Access Link Gateway (SAL gateway) runs on an independent Services VirtualMachine (SVM) on the Midsize Enterprise server.

The Services Virtual Machine:

• sends alarms to the Avaya Data Center for Avaya maintenance customers.

• enables secure remote access for Avaya Client Services to local server resources toperform maintenance activities.

• forwards alarms (SNMPv2 traps) from the local solution server to a remote NetworkManagement System (NMS).

The SVM is a separate template. The SVM is not a solution template. You can enable orupgrade the SVM template at anytime, independent of the Midsize Enterprise template.

See Implementing and Administering Services-VM on Avaya Aura® System Platform for moreinformation regarding Services Virtual Machine.

Midsize Enterprise Features


Midsize Enterprise Release 6.2.2 featuresMidsize Enterprise 6.2.2 is the third release of the Avaya Aura and application suite.

Streamlined installationFor Midsize Enterprise Release 6.2.2, installation time is reduced from 3.5 hours to 90 minutes.The Midsize Enterprise 6.2.2 template is pre-staged on the server by a distribution partner withpre-defined values for administration and network identity.

Network parameter changesThe time required for changing network parameters is reduced from 3.5 hours to 45 minutes.You can change general network parameters without reinstalling or restarting the application.Network parameter changes take up to 45 minutes to be applied to the entire system.

Configuration requirementsTo manage and configure Midsize Enterprise 6.2.2, the following are required:

• Eleven (11) static IP addresses. Ten (10) are needed for the required virtual applicationsor virtual machines in the server, and one (1) is needed for the required H.248 MediaGateway. The ten VA or VM IP addresses must all be on the same subnet. The H.248Media Gateway IP addresses must be reachable from that subnet. You also require anIP address for each of your endpoints. You can assign IP addresses either statically orby using DHCP.

Note:

If the optional Services VM is included, twleve (12) IP addresses and hostnames arerequired.

• Seven (7) username/password pairs.• Four (4) license files must be downloaded and applied to Midsize Enterprise.

Communication Manager, Application Enablement Services, Session Manager, andPresence Services continue to be licensed individually. You can download the fourlicenses from PLDS as a single download transaction.

Survivable Core and Survivable Remote InteractionsSurvivable core functionality is not supported in this release for Midsize Enterprise. Individualapplication reliability offers do not apply. Instead, the overall Midsize Enterprise solution isoffered in simplex or with System Platform Fast Reboot High Availability.

Survivable Remote functionality is supported in this release for Midsize Enterprise, up to amaximum of 250 branches/survivable remotes.




TopologyThe Avaya Aura® Solution for Midsize Enterprise is implemented as an Avaya Aura® SystemPlatform template. The template combines various Avaya Aura® applications on a singleserver.

The Midsize Enterprise template resides on System Platform with the following domains:

• Domain 0: Hypervisor as part of System Platform

• Cdom: System Platform Console Domain

• Services Domain including SAL (Secure Access Link)

• Midsize Enterprise applications which include:

- Avaya Aura® Application Enablement Services

- Avaya Aura® Communication Manager/Communication Manager Messaging

- Avaya Aura® Presence Services

- Avaya Aura® Session Manager

- Avaya Aura® System Manager

- Avaya Aura® Utility Services

The following diagram shows the high-level topology for a Midsize Enterprise system.

Topology


ComponentsThe Midsize Enterprise template includes the following Avaya Aura® applications:

CommunicationManager

Communication Manager is the centerpiece of Avaya applications thatorganizes and routes voice, data, image, and video transmissions. Youcan connect your system to communications paths that transmit voiceand data signals between your business telephone system and thepublic telephone central office as well as to other public and privatenetworks. Communication Manager includes built-in capabilities suchas conferencing and call center applications. Communication Managersupports a wide range of servers and gateways, and analog, digital, andIP-based communication devices.

CommunicationManagerMessaging

Communication Manager Messaging provides call answering andmessaging capabilities. Users can manage messages on a computer,add voice mail to a text message, and listen to text messages over thetelephone.

ApplicationEnablementServices

Application Enablement Services consists of enhanced telephony APIs,protocols, and Web services that are available to developers.Developers can access powerful call processing, media, andadministrative features available in Communication Manager. Thesefeatures integrate with communication and business applications suchas Microsoft Office Communicator and IBM Lotus Sametime and abroad range of call center, call recording, and click-to-dialapplications.

Presence Services Presence Services collects and disseminates presence informationbetween Avaya and other third-party endpoints. Presence informationindicates the availability of a user, such Available, Busy, Away, Do notdisturb, or On a call.

Services VirtualMachine

The Secure Access Link Gateway (SAL Gateway) runs on the ServicesVirtual Machine (services_vm) domain. The Services VM is a separatetemplate. The Services VM must be disabled if the SAL Gateway isrunning in a separate, dedicated server elsewhere in the network. TheServices VM can be enabled at any time.

Session Manager Session Manager provides centralized SIP routing and management ofmulti-vendor communications systems, including centralized dial plansand user profiles, centralized SIP trunking, call routing, and enhancedscalability and security.




System Manager System Manager consists of a browser-based console that provides acommon management platform for administering and managingmultiple instances of Avaya Aura® applications.

Utility Services Utility Services provides the tools to analyze, configure, optimize, andmaintain the Avaya Aura® applications that reside on a single server.For example, by using Utility Services, you can download and manageIP telephone firmware, branch gateway firmware, and telephonesettings files.

Midsize Enterprise uses System Platform technology to virtualize the applications on a singleserver. All applications are installed using the System Platform web console.

See the release notes for eaco of the applications for additional fixes, known issues, andworkarounds. The release notes are available on the Avaya support website at http://support.avaya.com.

Caveats and limitationsThe conferencing engine for Avaya Aura® Conferencing is provided on a separate server.

IPv6 is not currently supported by the Midsize Enterprise template.

Midsize Enterprise is intended to be the single core server for the customer’s enterprise.Midsize Enterprise can support up to 5 other Communication Managers or AvayaCommunication Server 1000 s in the Avaya enterprise. Although Midsize Enterprise can benetworked with other core servers, Midsize Enterprise does not support core survivabilityoptions for any of the applications. The following individual redundancy solutions are notsupported:

• any Application Enablement Services–specific redundancy mode.

• Communication Manager geo-redundancy by way of a Communication Managersurvivable core. Note that survivable remotes as part of a G-series gateway aresupported.

• Session Manager active-active redundancy, for example, when the Midsize EnterpriseSession Manager is the only one in its Session Manager enterprise network.

• System Manager geo-redundancy.

Using an Ethernet switch for the HA link is not supported.

The Midsize Enterprise Communication Manager application can only be configured as a mainserver. The Communication Manager server cannot be configured as a Survivable Remote orcore server.

Caveats and limitations







Chapter 3: Solution specifications

Reference configurationsThe Avaya Aura® Solution for Midsize Enterprise offer consists of the following options:

Reference configuration Deployment scenario Primary platform

Avaya Aura® Solution forMidsize Enterprise- simplex

Mid-market enterprises SIP-based platforms

Avaya Aura® Solution forMidsize Enterprise withSystem Platform FastReboot High Availability

Mid-market enterprises SIP-based platforms. HA linkusing the Ethernet switchconnection is not supported.

Midsize Enterprise CapacitiesFor more information regarding capacities, see the Avaya Aura® Communication ManagerSystem Capacities Table on the Avaya Support website.

Midsize Enterprise supports:

• 250 – 2400 users

• 1 – 5 locations.

• Up to 250 branches/survivable remotes.

• 2400 total Communication Manager stations, 2400 SIP URE users, 2400 CommunicationManager Messaging mailboxes.

• 2400 video users

• 1000 SIP or non-SIP contact center agents (Avaya Aura® Contact Center or Avaya Aura®

Contact Center Elite)

• IP trunk capacity: 2000


Hardware and software options

Pre-staged serversThe Midsize Enterprise 6.2.2 template is pre-staged on the server by a distribution partner.The server is ready to be configured with customer-specific values.

The Midsize Enterprise 6.2.2 template is pre-staged with pre-defined configuration valuesusing the Electronic Pre-Installation Worksheet (EPW) function. You install the template andconfigure the network parameters to match the network environment of the customer.

The pre-staged configuration and installation process can take up to 1.5 hours to complete.

After deployment, make sure to apply the latest approved updates according to the ReleaseNotes and the Compatibility Matrix.

The following table contains the pre-defined values for each entity listed.

Entity FQDN (if applicable) IP Address

Domain-0 SPDomain0.mydomainname.com

192.168.1.1

Cdom SPCdom.mydomainname.com

192.168.1.2

Services Virtual Machine SPsvm.mydomainname.com

192.168.1.3

Communication Manager cm1.mydomainname.com 192.168.1.4

Utility Services utility.mydomainname.com 192.168.1.5

Application EnablementServices

aes.mydomainname.com 192.168.1.6

Session Manager sm1.mydomainname.com 192.168.1.8

Session Manager SIP Entity N/A 192.168.1.9

Presence Services presence.mydomainname.com

192.168.1.10

System Manager smgr.mydomainname.com 192.168.1.11

WebLM N/A 192.168.1.11

Default Gateway N/A 192.168.1.254

Default Search List N/A mydomainname.com

Solution specifications



Supported serversMidsize Enterprise 6.2.2 is supported on the following servers:

• HP ProLiant DL360 G7, Material Code 263762

• HP ProLiant DL360p G8, Material Code 303560

Server port assignmentsThe port assignments for Midsize Enterprise are:

• Eth0 – avpublic

• Eth1 – Services port

• Eth2 – High Availability (if System Platform fast reboot HA is used)

• Eth3 – Optional additional Application Enablement Servicescapacity

• Eth4, 5, 6, 7 – future use

Midsize Enterprise Total disk usageThe following table shows the details for the disk requirements per application and the overalltotal disk usage for Midsize Enterprise 6.2.2.

Application Midsize Enterprise 6.2.2 Disk, 2400 Users (GB)

System Platform (includingSVM)

97 GB

• 90 GB System Platform

• 7 GB Services Virtual Machine

For core dumps 40 GB

Application EnablementServices

40 GB (2 x 20 GB base)

Communication Manager 66 GB

• 2 x 8 GB base (logical volume non-preserved)

• 50 GB (logical volume preserved)

Communication ManagerMessaging

72 GB

• 2 x 1 GB Base (database part of logical volume)

• 70 GB message store

Hardware and software options


Presence Services 160 GB (2 x 80 GB base)

Session Manager 44 GB (2 x 22 GB base)

System Manager 102 GB

• 2 x 30 GB Base

• 30 GB for System Manager and Session Managerperformance

• 10 GB for System Manager/Collaboration Server 1000applications

• 20 GB data

Utility Services 20 GB (2 x 10 GB base)

Overall TOTAL Approximately 641 GB

Product interoperabilityMidsize Enterprise offers a complete integrated Avaya Aura® system on a single server. Thefollowing components are included with Midsize Enterprise:

• Avaya Aura® Application Enablement Services

• Avaya Aura® Communication Manager

• Avaya Aura® Messaging

• Communication Manager Messaging stand-alone

• Avaya Aura® Contact Center

• Avaya Aura® Presence Services

• Avaya Aura® Conferencing

• Avaya Aura® Session Manager

• Session Border Controller for Enterprise (SBCE)

• Avaya Aura® System Manager

• Secure Access Link

• Avaya WebLM

For updates, known issues, and workarounds, see the Release Notes for each of theapplications on the Avaya support website at http://support.avaya.com.





Supported endpointsMidsize Enterprise supports all endpoints that are supported by the individual applicationswhich are included in the Midsize Enterprise template.

Midsize Enterprise supports up to 2,400 endpoints including H.323, DCP, digital, analog, andSIP endpoints.

Midsize Enterprise Upgrade and migration pathsWhen you upgrade or migrate to Midsize Enterprise 6.2.2, you need to also upgrade SystemPlatform and the Services Virtual Machine template to the latest versions.

The valid upgrade and migration paths to Midsize Enterprise 6.2.2 are:

• Midsize Enterprise 6.1 to Midsize Enterprise 6.2.2

• Midsize Enterprise 6.2 to Midsize Enterprise 6.2.2

• Midsize Business Template 5.2.1 to Midsize Enterprise 6.2.2

Note:

• No license credit will be given for existing licenses for upgrading from Midsize BusinessTemplate 5.2.1.

• Upgrading from Avaya Aura® Collaboration Server 6.1 directly to Midsize Enterprise6.2.2 is not supported.

• S8800 servers running Collaboration Server 6.1 cannot be upgraded to MidsizeEnterprise 6.2.2.

• Midsize Enterprise 6.2.2 is only supported on the HP ProLiant DL360 G7 and HPProLiant DL360p G8 servers.

The Avaya Aura® Solution for Midsize Enterprise template 6.2.2.0.1120 is available on DVD,material code 700506690, and as three ISO image downloads available from PLDS.

Upgrading from Midsize Business TemplateCustomers can migrate from Midsize Business Template to Midsize Enterprise 6.2.2.Customers must replace their existing server with one that is supported in Midsize Enterprise6.2.2. To transfer user configuration, Communication Manager translations can be extractedfrom the Midsize Business Template system and restored to the Midsize Enterprise server.

SIP Enablement Services (SES) has been replaced by Session Manager. Midsize BusinessTemplate users who are running SES must re-administer their SIP configurations usingSession Manager.

Midsize Enterprise Upgrade and migration paths


Media Services has been replaced by a hardware gateway. Midsize Business Template userswho are running Media Services must implement a gateway product for media services. MediaServices was a software implementation option that was included in the Midsize BusinessTemplate offer. To replace this functionality, deploy Avaya Aura® G430, G450, and G650gateways.

Upgrading from Midsize Enterprise 6.1 or 6.2Customers running Midsize Enterprise 6.1 on a server other than a supported server forMidsize Enterprise 6.2.2 must upgrade their server before upgrading to Midsize Enterprise6.2.2.

Customers running Midsize Enterprise 6.1 or Midsize Enterprise 6.2 on the servers that aresupported for Midsize Enterprise 6.2.2 do not need to upgrade their server before upgradingto Midsize Enterprise 6.2.2.

Upgrade and migration path summaryThe following table shows the minimum template build number that can be upgraded, whetheror not a new server or new license is required for the Midsize Enterprise template upgrade,and the appropriate document to use for the migration or upgrade.

Template Build # New server? Newlicense?

Procedure/Document

MidsizeBusinessTemplate 5.2.1

10 Yes Yes Migration. SeeUpgrading Avaya Aura®

Midsize BusinessTemplate to AvayaAura® Solution forMidsize Enterprise

MidsizeEnterprise 6.1.0

2580 Yes, if the serveris not supportedfor 6.2.2

Yes – newMAC

Migration. SeeUpgrading Avaya Aura®

Solution for MidsizeEnterprise


2580 No, if the currentserver meets the6.2.2specifications.

No, if validSupport EndDate.

Template upgrade. SeeUpgrading Avaya Aura®



3105 No, if the currentserver meets the6.2.2specifications

No, if validSupport EndDate.

Template upgrade. SeeUpgrading Avaya Aura®





Glossary

ABIT file See Avaya Bulk Import Tool.

Applications The specific Avaya Aura® products that make up Solution for MidsizeEnterprise such as Communication Manager and System Manager.

AuthenticationFile

An Authentication File contains a server certificate and keys that areused by Avaya Services personnel to securely access a customer’ssystem.

Avaya Bulk ImportTool

The Avaya Bulk Import Tool (ABIT) is an Excel-based spreadsheet foryou to enter simple station data into the Solution for Midsize Enterpriseinstallation wizard.

Cdom System Platform console domain.

Certificateenrollmentpassword

See Enrollment password.

Dom-0 Domain 0 which includes the Xen hypervisor.

Domain-basedrouting

Domain-based routing is a method for routing outbound calls based onwhat domain or sub-domain a SIP user is grouped. A domain can be acorporate URL, such as avaya .com. A sub-domain can be based on ageographic location or on any other type of corporate requirement, suchas office location.

Electronic Pre-installationWorksheet

An Electronic Pre-installation Worksheet (EPW) is a zip file that you candownload from the Avaya PLDS Web site and install on your computerbefore the installation. The EPW provides all of the requirementparameters to complete the installation.

Endpoint An endpoints is an end-user video or voice device. Examples ofendpoints are an Avaya A175 Desktop Video Device and 96XX and 96X1SIP hardphones.

EnrollmentPassword

Session Manager requires an Enrollment Password during the initialinstallation and deployment process. Enrolling a password establishestrust between System Manager and Session Manager. The EnrollmentPassword is also called the certificate enrollment password.

EPW file See Electronic Pre-installation Worksheet.


Locations Call originating information that is used to determine the originatinglocation of the caller based on the IP address of the device the calleruses.

Managed element A managed element is an administrable entity within Solution for MidsizeEnterprise. For example, Communication Manager is a managedelement within Solution for Midsize Enterprise.

PLDS See Product Licensing and Delivery System.

Product Licensingand DeliverySystem

Product Licensing and Delivery System (PLDS) is a web-based systemthat provides customers, Avaya Partners, distributors, and AvayaAssociates with tools for managing license entitlements and electronicdelivery of software and related license files.

SAL See Secure Access Link.

Secure AccessLink

The Secure Access Link (SAL) Gateway provides remote access andalarming for serviceability of applications on System Platform for Avayaremote support engineers and Avaya Partners.

SIP entity A SIP entity is a network entity that is part of the SIP system. SIP entitiesinclude Session Manager instances, Communication Managers, and SIPtrunks.

System Platform System Platform is a technology that simplifies deployment of multipleAvaya Aura® applications by using virtualization technology to runmultiple applications on a single server.

Virtualization Virtualization is a solution that places software on a single server to runmultiple applications at the same time.

WebLM WebLM is a web-based license manager that runs on both MicrosoftWindows and UNIX systems. WebLM supports Avaya software productsthat require licensing. The WebLM server provides a Web User Interface(UI) for license administration that can be accessed from a standard Webbrowser over a secure SSL link.

Locations



Index

A

AES description ..........................................................20

B

backup ........................................................................17

C

capacities ................................................................... 23caveats ....................................................................... 21Communication Manager description .........................20

D

diagram ...................................................................... 19product .................................................................19

disk usage .................................................................. 25document changes .......................................................7

E

endpoints ....................................................................27supported .............................................................27

F

features .................................................................13, 18

H

high availability ........................................................... 15high Availability setup .................................................16high-level description ..................................................13

I

interoperability ............................................................ 26

L

limitations ................................................................... 21

M

Midsize Enterprise product diagram ...........................19migration paths ...........................................................27

O

overview ..................................................................... 13

P

port assignments ........................................................ 25server ...................................................................25

Presence Services description ................................... 20product ....................................................................... 26

interoperability ......................................................26

R

related documentation ..................................................8restore ........................................................................ 17

S

server port assignments ............................................. 25servers .................................................................. 24, 25

supported .............................................................25pre-staged ............................................................24

services domain ......................................................... 17services virtual machine ............................................. 17Services Virtual Machine description ......................... 20services_vm domain ...................................................17Session Manager description ..................................... 20setup for High Availability ........................................... 16software component descriptions ...............................20streamlined installation ...............................................18support ....................................................................... 11

contact ................................................................. 11supported endpoints ...................................................27supported servers .......................................................25System Manager description ......................................20

T

total disk usage .......................................................... 25


training ........................................................................10

U

upgrade paths ............................................................ 27Utility Services description ......................................... 20

V

videos ......................................................................... 11

32 Avaya Aura® Solution for Midsize Enterprise Description June 2014

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