1. Avaya UC for Mobile Workers June 8, 2009

2. Agenda Mobile Workers Today Business Value Solution Overview 3. Mobile Workers Go Everywhere!

Almost800 millionmobile workers globally

120 million mobile workers by 2011 in the U.S.

6.7% annual growth rate

Being productive away from the office: on the road, in a hotel or airport, commuting, and anywhere else!

Sales People

Field Personnel

Executives and Management

Business Continuity Enabled Employees

Source: Worldwide Mobile Worker Population 2007-2011 Forecast, Dec. 2007: IDC; World at Work Report, Feb. 2007: Teleworker Forecast; Gartner 4. Day in the Life of a Mobile Worker Airport Customer Site Remote Office Hotel Home 5. Regional Office Remote Employees Customers OfficeVoice Mail Email Calendar Corporate Directory & Applications Project Team Members

Collaboration between

Virtual Teams

Customers

Suppliers

Mobile Voice Mail

Multiple Devices

Multiple Interfaces

Constant Multitasking

Quick Response Required

Different Communication Mediums

Information Overload

Work / Life Balance Struggle

6. Case Study Company Global Insurance Company Business Issue

Rising mobile phone costs due to international conference calling

• The telecom managers monthly mobile phone bill often exceeded 1,000 USD.Whenever this happened he would be asked to explain all charges.

Solutions

Avaya Extension to Cellular

• A device agnostic solution

Result 80% reductionin mobile phone costs: Mobile phone calls route through corporate PBX versus cellular networks. Mobile workers use mobile phones to make and receive callsin exactly the same wayas they did prior to Extension to Cellular. NO learning curve! 7. Mobility Drivers in Your Enterprise How high are reimbursement costs for personal phone use? How many different contact numbers do your mobile workers have? If disaster strikes, how will associates communicate and collaborate with one another and continue serving customers? How effectively do your mobile workers respond to email, voice mail, phone calls? When a customer or supplier must reach an associate in real time, how easy is it? 8. Mobility Solution Targets: Campus Nomad and the road warrior IP Telephony Contact Center SIP Messaging Conferencing Road Warrior Campus Nomad 9. Target Worker Needs

Campus Nomad

• Improve customers satisfaction by increasing my responsiveness

• Give me access to office voice and data capabilities

• Help me control who can call reach me when away from my desk

• Reduce the number of devices I have to carry

Road Warrior

• Easy to reach with single number access

• More productive outside the office, simplify voice mail access

• Increase customer satisfaction via improved responsiveness

• Access to corporate directories and easy dialing

• Help me control who can call reach me when away from my desk

• Help me manage my cell phone bill

10. Agenda Mobile Workers Today Business Value Solution Overview 11. Delivering Business Value Mobility Solutions

Increasing productivity

Enhancing revenue

Lowering costs

Delighting customers

12. Controlling Communication

Customers and co-workers call a single number

UC capabilities on the road

• Instantly access contacts, directory andcentral call logs

• Conduct conference calls fromanywhere

• Streamline voicemail management

Outbound calls display business number

Users control who, when and how they are reached

Business continuity preparedness

13. Single Number for Inbound & Outbound Calling

Capabilities

Simultaneous (or sequential) ringing on mobile phone, office phone, others

Change destination numbers any time online or via mobile device

Outbound calls display work number

Benefits

Single number access

Improved communication

Faster resolution / turn-around

Fewer voice messages to manage

Retain business contact number

No matter which reach number you select 1 Callers always dial your work number 2 And you can take the call on a variety of devices3 Office Extension Mobile Phone Home Office Enterprise Voicemail * using Avaya one-X Mobile, Avaya one-X Portal or Extension to Cellular Simultaneous ringing 14. One-Touch Calling Contact Lists, Directories, Call Logs

Capabilities

Access contacts, corporate directory and central call log via mobile phone, PC or laptop

Calls are logged and logs are available no matter the status (on-off) of mobile or soft phone

One-touch calling from contact list

Speech interface provides hands-free calling, calendaring, message management

Benefits

No wasted time searching for contact information

Comprehensive communication to go

Rapid response to customers, co-workers, vendors

Faster business flow

How?

Avaya one-XMobile

Avaya one-XPortal

Avaya one-XSpeech

15. Ad Hoc Conferencing

How?

Avaya one-XPortal

Avaya one-X Speech

Avaya WEB conferencing

Benefits

Coordinate team conference calls when youre on the road

Manage customer escalations from any location

Close deals more quickly

Capabilities

Hands-free conference via speech commands

Web-based conference initiation and management:

view participants

mute individuals

dial out to add participants

share documents, desktops, control

and more

16. Managing Voice Mail Speech, Text, and Visual Access

Capabilities

Listen to & manage voice mail on mobile device

Read voice messages using speech-to-text (Spinvox)

Receive voicemail as email attachment on a PC

Broadcast voice mail messages

Benefits

Access voice mail anywhere from any device

Manage voice mail & email from a single in-box

Sort & store voice mail like email

Save cellular minutes. Listen to voice mail on data channel

Share messages within enterprise

Press 0 for coverage 1 2 3 17. Streamline Voicemail Management

Capabilities

Receive voicemail as email attachment on a PC or cell phone

Speech-to-text to receive voice mail as text in an email (Spinvox)

Visual voicemail on mobile device

Benefits

Access voice mail anywhere, from any device

Manage voice mail and email from a single mailbox.Sort and store voice mail just like email

Limit cellular minute usage by listening to voice mail on mobile phone data channel

How?

Avaya one-XMobile

Avaya one-XPortal

Modular Messaging

Avaya one-XSpeech

18. The Speech to Text Experience

Benefits

Instant:at a glance see who called and what they said

Easy: you no longer have to dial-in and listen to messages, or remember who to call back

In touch: with a simple push of a button, youve quickly replied by text or returned the call

Trusted: you can always listen to the original voicemail recording

19. Controlling Availability

Capabilities

Filter Calls with VIP List

Screen Calls add

Call Notification add

Benefits

Most profitable or urgent business gets priority

Speedsbusiness flow

Improves time management

Non-VIP calls go directly to voicemail 2 VIP client your phone rings 1 20. Disaster Recovery

Capabilities

Backup servers/gateways provide or enable:

same comprehensive applications as main communication servers

access to same contact lists, directories and call logs

use of same communication devices

Benefits

Business continues without a hitch

Staff is productive immediately using same familiar communication:

• Interfaces

• Contact lists, corporate directories, call logs

Customer service is not disrupted

Solutions

Avaya one-XMobile

Avaya one-XPortal

21. Lowering Costs by Maximizing Resources

Capabilities

Extend callers to mobile phone selectively

Track and audit mobile minutes used for business through call detail recording

Direct traffic to a landline phone while managing calls with a mobile device

Keep cellular minutes in network (Cellular Gateway)

Use voice messaging

Benefits

Reduceinternational calling costs

Lower costs by extending only high-value or priority calls to a mobile phone

Smaller, less costly, minute bundles are required

Save money when traveling globally

IP Call Desk phone Caller ID Avaya Communication Manager (ACM) Avaya one-XMobile Avaya one-X Portal 22. Keep Cellular Minutes In-network

Capabilities

Handle all cellular calls as though they are in-network, across carriers

Benefits

Purchase smaller minute bundles from cellular service providers

Staff is more comfortable using mobile phones because going over minutes is less of an issue

Service Provider C SIM Card GSM Gateway(Service ProviderC SIM Card) On-Network Call Corporate Office ACM Mobile Network IP Call 23. Agenda Business Value Solution Overview Mobile Workers Today 24. Mobile Worker Solution Components

Mobile Worker Assessment

Design, Integration & Deployment

Remote Diagnostics

Technical Support

SS+Upgrades

Services

UC Standard Edition

- Extension to Cellular

- Avaya one-XMobile

- Avaya one-XPortal

Modular Messaging

Avaya one-X Speech

Enterprise Mobility User

Avaya Products

Cellular/GSM Gateways Keeps mobile calls in the network

Divitas Networks

Mutare Applications

NuanceApplications

DevConnect 25. Unifying Communications for Mobile Workers Home and Hotels Corporate Office Avaya one-XPortal 1.1*(*UC Standard Edition) Mobile Extension to Cellular 8.0* Avaya one-XMobile 1.1* (*UC Standard Edition) Avaya one-XSpeech 4.0 Modular Messaging 4.0 Remote Office Enterprise Mobility User Communication Manager 5.0 AES 4.2.1 Cellular Internet 26. Solution Overview

Avaya one-XPortal

• Web-based software solution that gives users control of telephony, conferencing, messaging, mobility administration, contacts and presence

Avaya one-XMobile

• Family of software clients that provides mobile device access to advanced features via an integrated GUI

• • RIM, iPhone, Palm, J2ME, WAP, Symbian& Windows Mobile 5

Avaya one-XSpeech

• Provides access to real-time calling and conferencing via speech commands.Avaya one-XSpeech enables mobile employees to: listen to and return voice mail and email;access contacts then click-to-call, schedule appointments, manage tasks, etc. Software licenses are included with Modular Messaging R4 and above.

27. Solution Overview (continues)

Extension to Cellular (EC500)

• Delivers one-number access by enabling calls bound for an employees business number to ring simultaneously on both their office phone and up to four mobile (or home) phones or devices.

Modular Messaging

• Modular Messaging is a powerful IP- and standards-based unified messaging platform designed for single- or multi-site global enterprises. Provides exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.

Enterprise Mobility User

• An Avaya Communication Manage feature allowing a user turn a remote corporate desk phone into their own phone by logging into it.Once logged into, the remote phone assumes the personality of the users actual desk phone displaying the same phone number and providing the same feature buttons.

28. Ecosystem Partners

USNetserve

• GSM Gateway provider.GSM gateways tie a corporate PBX to cellular service providers.These gateways cause service providers to see corporate calls made from or received by employees to be seen as in-network.

Nuance

• Nuance applications transform the way people interact with businesses, information and each other.Through their preeminent portfolio of speech technologies, expertise and solutions they make the user experience more compelling and expand business potential.

Mutare Software

• Mutare Software is the leading developer of Avaya messaging application solutions for Octel, Intuity, and Modular Messaging.Mutare delivers 100s of advanced software applications including mobilePath and Enabled VoiceMail (EVM) which are our best selling applications to date.

Divitas Networks

• DiVitas mobilizes business voice and messaging applications and provides single number reach and visual voicemail through mobile deskphone capabilities. DiVitas unifies these applications and mobilizes them under IT control, making them available on mobile devices for convenient access anytime, anywhere, over any network.

29. 2007 AvayaInc. All rights reserved. Avaya Proprietary & Confidential.Under NDA