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Polycom, Inc. 1 Wave 8 | February 2016 | 3725-65908-002A Polycom ® Unified Communications in Avaya Aura ® Environments RELEASE NOTES
Polycom, Inc. 1
Wave 8 | February 2016 | 3725-65908-002A
Polycom® Unified Communications in Avaya
Aura® Environments
RELEASE NOTES
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 2
Contents Security Updates ........................................................................................................... 3
Hardware Requirements ............................................................................................... 4
Required Solution Hardware .................................................................................................. 4
Polycom Hardware ........................................................................................................... 4
Avaya Hardware ............................................................................................................... 4
Software Requirements ................................................................................................ 5
Products Tested for This Solution ............................................................................... 6
Hardware and Software Dependencies ................................................................................. 6
Interoperability of Polycom Systems with Avaya Aura ........................................................... 7
Interoperability of Polycom Products with Avaya Aura 6.3 ..................................................... 8
Notes on Interoperability ................................................................................................... 9
Resolved Issues .......................................................................................................... 10
Known Issues .............................................................................................................. 12
Get Help ....................................................................................................................... 14
The Polycom Community .....................................................................................................14
Copyright and Trademark Information ...................................................................... 15
Polycom, Inc. 3
Security Updates
Please refer to the Polycom Security Center for information about known and resolved security
vulnerabilities.
Polycom, Inc. 4
Hardware Requirements
The following hardware requirements were determined based on test scenarios. Your system’s actual
performance may vary based on software or hardware configurations.
Required Solution Hardware The solutions described in this guide cover a range of products that apply to specific products within each
family. There is no single list of required hardware.
Polycom Hardware
The Polycom systems covered in this guide include the following products:
● Polycom® RealPresence
® Distributed Media Application™ (DMA
®) 7000
● Polycom® HDX
® systems
● Polycom® RealPresence
® Collaboration Server (RMX
®) 1500/2000/4000
● Polycom® RSS™ 4000
● Polycom® Video Border Proxy™ (VBP
®) E-Series
● Polycom® VVX
® 1500
● Polycom® RealPresence
® Group Series
Avaya Hardware
The following Avaya Aura products interoperate with Polycom products for this solution:
● Avaya Aura® Session Manager
● Avaya Aura® Communication Manager, as a Feature Server or an Evolution Server
● Avaya Aura® System Manager
● Avaya Aura® one-X
® Communicator
● Avaya 1000 Series Video Systems
● Avaya Desktop Video Device
● Avaya Scopia® XT5000
Polycom, Inc. 5
Software Requirements
The interoperability software requirements were determined based on test scenarios. Your system’s
actual performance may vary based on software or hardware configurations. For more information, see
the section Hardware and Software Dependencies.
Polycom, Inc. 6
Products Tested for This Solution
This section lists hardware and software dependencies, and lists product versions that have been tested
for compatibility with this release. It is not a complete inventory of compatible equipment.
Hardware and Software Dependencies The following table lists the supported Polycom and Avaya versions or releases that have been tested
and verified in a lab environment for this solution.
Polycom and Avaya Product Versions Tested with Avaya Aura–SIP/H.323
Product Tested Version Q4 2014
December 2014
Tested Version Q2 2015
June 2015
Avaya Communication Manager 6.3R016x.03.0.124.0 6.3R016x.03.0.124.0
Avaya Aura Session Manager 6.3.0.8.5682 6.3.0.8.5682
Avaya Aura one-X Communicator 6.1.9 6.1.9
Avaya 1050 4.8.3(23) 4.8.3(24)
Avaya Desktop Video Device with
Avaya Flare™
1.1.1(1_1_1_019004) 1.1.1(1_1_1_019004)
Avaya Scopia® XT Series 3.2 8.0
Polycom RealPresence DMA 7000 6.2 6.3
Polycom RealPresence
Collaboration Server (RMX) family
8.5 8.6
Polycom HDX family 3.1.5 3.1.6
Polycom VBP-e 11.2.18 11.2.18
Polycom ® RealPresence®
Resource Manager
8.3 8.4
Polycom VVX 5.1.2 5.2
Polycom RealPresence Group
Series family
4.2 4.3
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 7
Interoperability of Polycom Systems with Avaya
Aura The purpose of the testing documented in this section is to verify interoperability of Polycom
RealPresence DMA, RealPresence Collaboration Server (RMX), VBP-E, RealPresence Group Series
systems, and VVX 1500 with Avaya Aura. Interoperability testing was performed with the Polycom and
Avaya equipment and versions listed in the following table.
Polycom Systems Interoperability Tested with Avaya Aura
Polycom System
and Version
Avaya Aura
H.323
Avaya Aura
H.323 v6.2 SP2
Avaya Aura
SIP v6.1
Avaya Aura
SIP v6.2 SP2
Avaya Aura
SIP v6.3
RealPresence DMA 7000
3.0 Not Tested Not Tested Not Tested Not Tested Not Tested
4.0 Not Tested Not Tested Not Tested Not Tested Not Tested
5.0 Supported Supported Supported Supported Supported
6.0 Not Tested Supported Supported Supported Not Tested
6.1 Not Tested Supported Supported Supported Supported
6.2 Not Tested Supported Supported Supported Supported
6.3 Not Tested Supported Supported Supported Supported
RealPresence Collaboration Server (RMX) family
7.0.3 Supported Not Tested Not Tested Not Tested Not Tested
7.2 Supported Not Tested Not Tested Not Tested Not Tested
7.3 Supported Not Tested Not Tested Not Tested Not Tested
7.4 Supported Not Tested Not Tested Not Tested Not Tested
7.5 Supported Not Tested Not Tested Not Tested Supported
7.6 Supported Not Tested Not Tested Not Tested Supported
7.7 Supported Supported Supported Supported Supported
7.8 Not Tested Supported Not Tested Supported Supported
VBP-E
9.1.5.3 Supported Not Tested Not Applicable Not Applicable Not Applicable
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 8
Polycom System
and Version
Avaya Aura
H.323
Avaya Aura
H.323 v6.2 SP2
Avaya Aura
SIP v6.1
Avaya Aura
SIP v6.2 SP2
Avaya Aura
SIP v6.3
11.2.3 Supported Not Tested Not Applicable Not Applicable Not Applicable
11.2.10 Supported Not Tested Not Applicable Not Applicable Not Applicable
11.2.13 (RC2) Not Tested Supported Not Tested Supported Not Applicable
11.2.18 Not Tested Supported Not Tested Supported Supported
RealPresence Group Series
1.0.1 Not Applicable Supported Not Applicable Supported Supported
VVX 1500
4.0.2 Not Applicable Not Applicable Not Applicable Supported Supported
Interoperability of Polycom Products with Avaya
Aura 6.3 The following table summarizes the Polycom and Avaya products and versions tested for interoperability
in an Avaya Aura 6.3 environment.
Polycom Products Tested for Interoperability with Avaya Aura 6.3
Product Final Versions
Polycom HDX series 3.1.6
Polycom RealPresence Collaboration
Server (RMX)
8.6
Polycom RealPresence DMA 7000 6.3
Polycom VBP-E 5300 11.2.18 RC2
Polycom VVX 5.4
Avaya Aura System Manager 6.3.4
Avaya Aura Communication Manager 6.3 R016x.03.0.124.0
Avaya Aura Session Manager 6.3.0.8.5682
Avaya Aura one-X Communicator 6.1.9
Avaya Desktop Video Device 1.1.1(1_1_1_019004)
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 9
Product Final Versions
Avaya 1050 4.8.3(24)
Avaya Scopia XT Series 08.03
1 Disable shuffling to make calls using the internal multipoint capability of the HDX system when calls are
traversing the VBP-E.
Polycom and Avaya engineering tested the following features:
● H.323 and SIP point-to-point calls
● Call Hold and Resume
● Far End Camera Control (FECC)
● Polycom® People+Content™ IP
● RealPresence Collaboration Server (RMX) MR and EQ Calls with RealPresence Collaboration
Server (RMX) MPMRx, RealPresence Collaboration Server (RMX) 1800, RealPresence
Collaboration Server, Virtual Edition
● RealPresence DMA VMR and VEQ Calls with RealPresence Collaboration Server (RMX) MPMRx,
RealPresence Collaboration Server (RMX) 1800, RealPresence Collaboration Server, Virtual
Edition
● H.323 Guest User calls through Polycom® RealPresence
® Access Director™ and VBP—Dial-in only
Notes on Interoperability
Use the following notes to help you understand interoperability testing:
● Only some Polycom HDX and RealPresence Collaboration Server (RMX) models were used in
every test.
● Some scenarios excluded Polycom People+Content IP or H.239.
● Not all call speeds were used in every test.
● RealPresence DMA does not yet support the Shuffling feature, which required the use of G.711 in
most scenarios.
● Support for Polycom m100 and Polycom RSS 4000 was discontinued shortly after testing began.
These products were not fully tested.
Note: Update your Polycom devices
Polycom recommends that you upgrade your Polycom devices with the latest software versions, as compatibility issues may already have been addressed by software updates. Refer to the Current Polycom Interoperability Matrix to match Polycom devices with the latest software release.
Polycom, Inc. 10
Resolved Issues
The following table lists the resolved issues affecting Polycom products in an Avaya Aura environment.
Resolved Issues
Issue ID. Description
AVA-1325 In a multipoint call with the HDX system as MCU, the third Avaya one-X Communicator
added will not transmit audio (applies to Avaya Communication Manager 5.02, CMA 5000
v6.0.0, HDX v3.0.3, one-X Communicator v6.1.2.02).
AVA-1316 The Avaya one-X Communicator loses video once a multipoint call is established if it was the
first endpoint called (applies to Avaya Communication Manager 5.02, HDX 3.0.3, one-X
Communicator v6.1.2.02-SP2).
AVA-1289 When two Avaya one-X Communicators join an H.323 multipoint call using the HDX System
as MCU, the first connected one-X Communicator has no video (applies to Avaya
Communication Manager 6.0.1, HDX 3.0.3, one-X Communicator 6.1.1).
AVA-1407 Call didn't connect or connected with no video in ADVD when HDX dials into ADVD. Call
didn't connect dialing SIP from HDX to one-X Communicator, both SIP registered to ASM.
Disable H.239 in the HDX (applies to one-X Communicator 6.1.3).
AVA-1401 Call didn't connect or connected with no video in ADVD when HDX dials into ADVD Disable
H.239 in the HDX (applies to ADVD 1.1.1).
AVA-1447 Call connected audio only when dialing out from RMX conference SIP to ADVD, RMX SIP
registered to ASM (applies to ADVD 1.1.1).
AVA-1463 Calls from HDX (SIP) on ASM calling one-X Communicator (SIP) on ASM not connecting
(applies to one-XC 6.1.4).
Workaround: Disable H.239 in the HDX.
AVA-1510 No audio or video for calls between HDX/VVX (SIP to DMA) and Avaya one-X Communicator
when using H.323 to ACM (applies to DMA 5.1.0).
AVA-1469 When a call is connected SIP to H.323, local video is seen in two HDXs (applies to
Communication Manager/Session Manager 6.2).
Workaround: Update to latest Service Pack release.
AVA-1507/VIU-227 No video for calls between H.323 WAN endpoints behind a VBP and RMX (applies to
Communication Manager/Session Manager 6.2).
Workaround: Update to latest Service Pack release.
AVA-1509 Avaya one-X Communicator SIP ad hoc conference is supported only with H.323 (One-XC
6.1.5).
GS-5219 Calls connect with no audio and video when placed between an Avaya 1XC (using the H.323
protocol registered to an Avaya Communication Manager) and a RealPresence Group
system (using the SIP protocol registered to a Polycom DMA).
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 11
Issue ID. Description
GS-5226 When a RealPresence Group system is the MCU in a multipoint call with other RealPresence
Group systems, and all systems are registered using SIP to the Avaya 6.2, the MCU system
fails when attempting to send content.
VOIP-82215 No video on a VVX during a call between VVX (H.323-DMA) to Avaya 10XX using SIP-ASM
(applies to VVX phones using UC software 4.0.2).
Polycom, Inc. 12
Known Issues
The following table lists all known issues with Polycom products in an Avaya Aura environment.
Known Issues
Issue ID. Description Workaround
AVA-1623 Point to point call between two GS is
disconnected when the held call is in an
Avaya environment.
AVA-1621 Avaya SIP register EP's content is not
negotiating in DMA VEQ calls.
AVA-1620 GS (WAN Via RPAD/VBP) call is dropped
when HDX(LAN) starts content sharing.
AVA-1619 Point to point call between HDX and ADVD
is not disconnected when HDX hangs up
the call.
AVA-1617 When Avaya CM acts as a gateway,
Hold/Resume does not work in a point to
point call.
AVA-1614 Avaya 1XC SIP dialout call from RMX does
not work.
AVA-1613 Avaya 10XX is unable to join a DMA VEQ
Call.
AVA-1611 ADVD does not display video in a DMA
VEQ Call.
AVA-1603 No audio for calls between GS/HDX(WAN)
and 1XC,HDX(LAN) via VBP.
AVA-1602 No audio for calls between GS/HDX(WAN)
and 1XC,HDX(ACM) via RPAD.
AVA-1599 No video in HDX/GS(DMA) to ADVD(ASM)
SIP calls.
AVA-1598 HDX/GS(ASM) to 1XC(ASM) SIP calls do
not connect.
AVA-1585 Avaya Flare Mobile iOS does not transmit
video in RMX Conference.
AVA-1582 No video for calls between H.323 Wan and
LAN endpoints (behind RPAD) in RMX
Conference.
Using Polycom® Unified Communications in Avaya Aura
® Environments Release Notes
Polycom, Inc. 13
Issue ID. Description Workaround
AVA-1583 One side audio between LAN and WAN
endpoints.
AVA-1580 Video does not resume on HDX and Avaya
Flare after Hold/Resume on Flare.
AVA-1507 No video for calls between H.323 Wan
endpoint (behind VBP) and RMX.
Update to latest Service Pack release.
Polycom, Inc. 14
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
To find all Polycom partner solutions, see Polycom Global Strategic Partner Solutions.
For more information on solution with this Polycom partner, see the partner site at Polycom Global
Strategic Partner Solutions.
The Polycom Community The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Community, create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
Polycom, Inc. 15
Copyright and Trademark Information
Copyright ©2016, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or
format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom.
End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read,
understand and agree to be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as
the open source software code used in this product, contact Polycom by email at [email protected].
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.
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