© 2014 Avaya Inc. All rights reserved. 1

© 2014 Avaya Inc. All rights reserved. 2

About Avaya

22,000+ DevConnect members(1)

$4.7 Billion Revenue (1)

#520 on the Fortune 1000® (3) 14,000+

Employees in 58 Countries(1)

5,934

Patents & patent

applications worldwide.

300,000+ Customers in over 1M

customer locations

95% of Fortune 500® (1)

101 New product releases in

FY13

11,000+

Partners driving 78% of

revenue

Silicon Valley strong Executive presence

30 Global delivery support

centers handling 2M+

service requests annually

(1) 10K Filing, Nov 22, 2013

(2) Intellectual Property Owners Association “Top 300 Organizations granted US

patents in 2012”

(3) Fortune Magazine, 2014 Fortune 1000 list

(4) Dell’Oro Group, Enterprise Telephony Report, 4Q13, February 2014

(5) Gartner, Inc., Market Share, Contact Centers Worldwide, 2013, March, 2014

(6) Intellicom Analytics, Lifecycle Services Market Dashboard, 4Q13, June, 2014

#123 of overall top US

patent holders(2)

#1 in WW Telephony Systems(4)

#1 in WW SME Telephony(4)

#1 in WW Contact Center(5)

#1 in WW Voice Maintenance(6)

© 2014 Avaya Inc. All rights reserved. 3 3

Prioritizing Your Goals

Enable my mobile workers to engage with colleagues and customers more effectively

Make my team members more productive

Deliver better customer engagement

Lower my operating costs

Greater system resiliency

Simplify my administration requirements

© 2014 Avaya Inc. All rights reserved. 4

Avaya IP Office A Simple, Powerful Collaboration Solution Virtualized software, dedicated server, or appliance

Supports the broadest range of endpoints

© 2014 Avaya Inc. All rights reserved. 5

Contact Center Collaboration

Security Networking

A Complete Solution for Midsize Companies Based on the proven IP Office collaboration platform

© 2014 Avaya Inc. All rights reserved. 6

What Is the Avaya IP Office™ Platform? A communications solution designed for growing businesses

Helps people work from anywhere: integrates with your mobile, find me/follow me

Unifies communication: call handling, messaging, conferencing, presence, IM, and much more

Connects you with your customers: uses the methods they want – voice, SMS, web chat, email, fax

© 2014 Avaya Inc. All rights reserved. 7 7

Did you know…

Avaya IP Office™ solution can help you…

Engage with your customers better • By making sure calls get through quickly to the

right person

Make team engagement more productive • By giving them the extra tools needed to stay connected

anywhere

Control costs and save money • By cutting out the time-wasting hassles that

keep employees from being productive

© 2014 Avaya Inc. All rights reserved. 8 8

With a New Avaya Solution You Can… Engage with your customers better

Powerful skills-based routing options to get calls to the right person quickly—even if that person is remote

Go beyond voice by using web chat, email, and fax

Handle more calls with fewer people via self-service

Provide reporting tools to show you how well your business is supporting customers

© 2014 Avaya Inc. All rights reserved. 9 9

With a New Avaya Solution You Can: Make your teams more productive

Keep employees instantly in touch with ‘one-number reachability’

Enable staff to work remotely —while giving them access to all the same communications options as in the office

Enable your employees to use any mobile or home phone as an office phone extension

Loss of productivity caused by employees who come into work sick, don’t perform at full potential, and pass along their condition is known as “presenteeism.” Presenteeism productivity losses can cost employers as much as $21,000/year per worker. Enabling employees to work from home—with the same level of responsiveness and accessibility as in the office—can help prevent lost productivity. Kaiser Permanente, Controlling Presenteeism: A healthy and productive workforce is the solution, February 2009

© 2014 Avaya Inc. All rights reserved. 10 10

With a New Avaya Solution You Can: Control costs and save money

Lower mobile phone and telecommuter long-distance charges by routing calls through the system

Rely on a built-in conferencing bridge to eliminate the need for expensive third-party conferencing services

Take advantage of the more flexible and lower cost IP-based voice network options

© 2014 Avaya Inc. All rights reserved. 11

FasterCollaboration

Smarter Decisions

BetterBusiness

Your Competitive Advantage