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AVAYA ONE-X COMMUNICATOR SOFTPHONE (WINDOWS) USER GUIDE 1
AVAYA ONE-X COMMUNICATOR SOFTPHONE (WINDOWS) USER GUIDE
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AVAYA ONE-X COMMUNICATOR SOFTPHONE (WINDOWS) INSTRUCTIONS
Log In / Log Out 9Placing a call 10Adding a Contact 12Modifying a Contact 13Mute microphone 13Place call on Hold 14End call 14Transfer a call 15Conference call 17Call Forward 21
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Download and Configuration 3
Download Software:
1. download software from the web page - https://software.usc.edu/Avaya-softphone/ Go to software.usc.edu to download the software
2. Click on the Avaya one-X Communicator Suite file
3. Download the file to your desktop:
4. Launch the downloaded file
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5. Click next:
6. Click Accept then next:
7. Click Custom then next:
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8. Uncheck Avaya Collaboration Services then click next:
9. Click Install:
10. Click Finish:
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12. On the top right of the application, click on the cog wheel and click settings:
13. Click on the Telephony icon and click H.323
14. Click the Add button then enter the IP address 10.100.152.38, click ok
15. Click Add again and enter a secondary IP Address 10.50.3.8 then click ok. You should see bothaddresses in the Server List. Enter your 5 digit extension and password (the default password is 876526)
11. Find the Avaya one-X Communicator icon on your desktop and double click it:
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17. Click on Dialing Rules and enter all the values below: Click OK
16. Click on Outgoing Calls tab and make sure Enable Emergency Call Handling Feature is checked andYour Extension radial button is active.
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19. You will be prompted to override your extension that’s associated to your desk phone. Click Yes:
20. You will see your extension with all the buttons that are on your regular desk phone:
18. You will return to the main image of your softphone. Make certain your extension and password arein their perspective fields then press Log In:
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To log in to the server:1. Start Avaya one-X Communicator to display the Avaya one-X Communicator Login
dialog box2. In the Extension box, enter your extension. Do not prefix the extension with + or
include any alphabets or special characters3. In the Password box, enter your password4. Click Log On
Log In
** For Initial Setup instructions: Click here
To log out of the server (Click on the drop down Menu ):1. Click and select Log Off (this will take you back to the Log In screen)2. Click and select Exit (this will log you off and close Avaya one-X Communicator)
Log Out
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Placing a call
There are several options to choose from:
1. Using the computer keyboard, enter the phone number (5-digit extension or full number)in the field “Enter name or number” and Click Place Call
ORBegin typing a name in the field to access the Directory or Contacts and Click Place Call
2. Use Dial Pad , which will open the Dial Pad and enter the number using the mouse and call will begin immediately
3. Redial will dial the last number that was completed
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Placing a call(Cont.)
4. Select Show Contacts and Click to open * Highlight contact and Click to launch ‘Call’ button
5. Using “View” drop down menu Select Search Results and enter name in field tothe left to search the Public Directory. Click to launch ‘Call ’ button toinitiate call
NOTE:Names can be entered by First or Last to achieve search result. As you type in the first few characters, all matching names are displayed
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Adding a Contact
To add a contact:
1. Click on Menu , select Contacts > Add Contact
2. Complete information and Click OK
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Modifying a Contact
To modify a contact:1. Click on Show Contacts , highlight Contact to be modified and
double click2. Make any changes and Click OK when finished
Mute microphone
To mute microphone :1. When on an active call, Click microphone to mute and Click again
to unmute
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Place call on Hold
To place a call on Hold: 1. When on an active call, Click on Hold and caller will be placed on
Hold
2. Click again to resume call
End call
To end call: 1. Click on Hang Up and call will be ended
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Transfer a call
To transfer a call: 1. When on an active call, Click on Transfer to send a call to
another person/extension
2. The Transfer dialog box appears. In the To field, enter the number towhich you want to transfer the call and Click OK
(The call disappears from the Avaya one-X Communicator window, indicating the transfer was successful)
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Transfer a call(Cont.)
NOTE:You can also transfer a call to another number by dragging and dropping the call appearance to either an entry in the call log or to a contact, and clicking the Transfer button that appears
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Conference call
To start a conference:1. Make sure there are at least two calls in the Avaya one-X Communicator
window
2. Click Conference (The Conference dialog box appears)
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Conference call(Cont.)
3. Click Conference (One call is displayed for the conference)
4. Click Drop to release the last person that joined or Hang Up to end call
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Conference call(Cont.)
Add a participant to conference call:Perform one of the following steps:1. Call the party you want to add to the conference
2. Answer incoming call by clicking Accept (1st caller is placed on Hold automatically). Click on Conference
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Conference call(Cont.)
3. Click on Conference again to connect calls
4. All calls should be in Conference at this point
5. Click Drop to release the last person that joined or Hang Up to end call
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Call Forward
Note: This function is available upon request
1. Click and Click on Call Forward. Enter extension and Click OK
2. Call Forward button will turn Green indicating all calls are now being forwarded
3. To cancel Call Forward feature, Click on Call Forward function andcalls will no longer be forwarded
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