Avaya One-X Communicator Setup

The objective of this document is to outline the steps to setup the Avaya One-X Communicator application.

Pre-requisites:

The One-X Communicator software must be installed on your computer

You will require a headset for communication. o Wired headsets will provide better sound quality as wireless headsets use the Wi-Fi and can

experience audio signal degradation depending on network traffic on the access point.

Learning Objectives

A. Logging In

B. Account Setup

C. Call Log and Dial Pad Setup

Version Revised By Revision Date

1.0 Tammy-Anne Mifsud Document creation 21/05/2015

1.1 Tammy-Anne Mifsud Modification to Making a Call 11/06/2015

TABLE OF CONTENTS

Avaya one-X Communicator .......................................................................................................................................... 3

Logging In .............................................................................................................................................................. 3

Account Setup ....................................................................................................................................................... 3

Avaya one-X Communicator Soft phone Reference View .................................................................................... 6

Configure the Call Log and Dial Pad ...................................................................................................................... 7

Call Handling Features ................................................................................................................................................... 8

Making Calls .......................................................................................................................................................... 8

Holding Calls ......................................................................................................................................................... 9

Transferring Calls .................................................................................................................................................. 9

Conference Calls ................................................................................................................................................. 10

Contacts ....................................................................................................................................................................... 11

Searching For a Contact ...................................................................................................................................... 11

Calling a Contact ................................................................................................................................................. 12

Adding a Contact ................................................................................................................................................ 12

AVAYA ONE-X COMMUNICATOR

Avaya one-X Communicator enables you to log into the CM server remotely using your computer to make and

receive telephone calls from your telephone extension. It allows you access to the following telephone features:

Make calls

Make conference calls

Use contacts

Use bridge conferencing

Access voicemail

LOGGING IN

To log into the server, double click the Avaya one-

X Communicator icon

Once the Login window appears, enter your

extension and password

Click Log On

ACCOUNT SETUP

Access the Menu Settings

Under Menu Settings > View, check the Show Line

Display option to allow you to see the Active Call

information

Complete the following under “General Settings”

Telephony:

Using – check the H.323 button

Extension – enter your 6 digit extension number

Password – enter the password of your desk phone 2580

Server – enter the IP address of your server (Contact your Administrator for this information)

Messaging: Check the Enable Message Access box Check the Dial this number button Enter the VM access number 149999 in the text box

Outgoing Calls: Under “Place and receive calls using”, select This Computer Do NOT check “Enable the Emergency Call Handling feature”

Dialing Rules: Complete the dialing rules Number to dial to access an outside line: 8 Your country code: 1 Your area/city code: Leave blank Number to dial for long distance calls: 1 Number to dial for international calls: 011 Extension length for internal extension calls: 6 Length of national phone numbers (including area/city

code: 10

Check the following box: Apply dialing rules for outgoing calls

Audio: On the Basic tab, from the drop down box for both the Microphone and Speaker options, check the appropriate device Test the volume option

Drag the Playback slider to control the volume for playback

Drag the Record slider to control the volume for the record

Check the Ring on incoming calls box Check the Ring additional device box

Preferences: Set the “Language for the interface” to English Check all remaining boxes Under the Contacts field > Display Name, select how you wish your contacts to be displayed

Desktop Integration: Check the Enable Avaya Collaboration Services box Under “Name Look-up”, check the following boxes: Microsoft Outlook Contacts Enable Name Look-up for incoming and

outgoing calls Minimum number of digits to match – 6 Public Directory

Under “Wipe-to-dial”, check the Enable wipe-to-dial (clipboard dialing) check box Click OK to complete and save your changes

Your Avaya one-X Communicator soft phone is now configured and ready to be used

AVAYA ONE-X COMMUNICATOR SOFT PHONE REFERENCE VIEW

Below is a view of the soft phone as it appears after it has been configured. See the item descriptions below.

There are some additional custom features that can be activated that will enhance the functionality and

appearance of your soft phone.

CONFIGURE THE CALL LOG AND DIAL PAD

Once you click the Call Log icon, you now see the

Call Log as shown to the right.

In order to see the Name/Number information in the Call Log as shown below, go to the Menu Settings and complete the following. Call Log: Check the Show Name and Number option

Once you click on the Dial Pad icon, you now see the dial pad and the feature buttons that have been assigned to your phone Your Avaya one-X Communicator soft phone is now configured and ready for use

CALL HANDLING FEATURES

MAKING CALLS

In the “Enter name and number”

field, enter the name or extension

number or phone number you wish

to call using the keyboard

Click the Place Call icon or press

Enter on your keyboard

To make a call using the mouse and

dial pad, click on the Place Call

icon and you will hear dial tone

Click on the Dial pad icon

Using your mouse, enter the

extension number or phone number

and once finished the call will begin

immediately

To redial the last number

completed, click the Redial icon

To call a contact, click on the

Contacts menu icon

Click on the contact to highlight it

and click the Call icon

To end a call, click the Hang Up

button

HOLDING CALLS

To hold an active call, click the Hold

button on the active call window

To resume the call, click the Unhold

button

TRANSFERRING CALLS

You can transfer a call using the Transfer option on the active call window or from the Contacts list or Call Log.

To transfer a call, with the call active,

press the Transfer button

In the To field, enter the extension

number to which you wish to transfer

the call

Click OK

The call window will disappear and the

call is transferred successfully

You can also transfer a call to another

number by dragging and dropping the

call appearance to Call Log entry or to

a contact

Then click the Transfer button that

appears

CONFERENCE CALLS

When you have two active calls, you

can conference them together by

clicking the Conference button

Click Conference again

You will now have one call appearance

for the conference call

To drop the last participant added to

the call, click Drop

To disconnect from the call, click Hang

up

CONTACTS

SEARCHING FOR A CONTACT

You can also search for a contact by

selecting the View drop down menu

Click on “Search Results”

In the search field, begin typing the

name you wish to find and matching

names will appear below either by

first or last name

Click on the contact to highlight it

and click the Call icon

CALLING A CONTACT

To call a contact, click on the

Contacts menu icon

Click on the contact to highlight it

and click the Call icon

ADDING A CONTACT

To add a contact, click on the Menu

icon

Select Contacts

Click on Add Contact

Enter your contact information and

click OK