Avaya one-X Communicator 6.0

Agenda1. 2. 3. 4. 5. 6. 7. 8. 9.

Overview Whats new in Release 6.0? Hardware and Software Requirements Installation Session Manager Support SIP User Configuration (CMES, CMFS) Video Enhancements Deployment Enhancements Instant Messaging and Presence

10. Legacy H.323 UC functionality 11. Feature Matrix by Protocol/Mode 12. Diagnostic LoggingAvaya Proprietary. Use pursuant to Avaya policy. 2

Avaya one-X Communicator 6.0 OverviewA next-generation collaboration client Provides enterprise users with simpler, more intuitive access to all their everyday communication tools: Instant messaging, voice, video calls,

and conferencing Intelligent Presence aggregated

across Avaya, Microsoft Office Communicator and IBM Sametime Intuitive access to messaging,

conferencing, contacts, call history, and usage modes H.323 and SIP in single standard

interface

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Avaya one-X Communicator 6.0 Overview

Telephony

Video

Conferencing

Presence & Instant Messaging

Desktop Integration

Messaging

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Avaya one-X Communicator 6.0, July 2010 (GA) Whats new?

SIP

Video

Deployment Enhancement

Instant Messaging

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SIPAvaya one-X Communicator 6.0, July 2010

Session Manager Support (6.0+) SES SupportAvailable with first Service Pack in Sept 2010

SIP Video (My Computer only)

Strengths

Video

Deployment Enhancements

Instant Messaging

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VideoAvaya one-X Communicator 6.0, July 2010

SIP My Computer mode-Session Manager only

New GIPS Media Engine Windows 7 Support 64-bit OS Support High-definition VideoSIP Opportunities

Deployment Enhancements

Instant Messaging

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Deployment EnhancementsAvaya one-X Communicator 6.0, July 2010SIP Video Instant Messaging

Weaknesses

Enhanced IT policy setting Prevent caching of username/passwords Control available Modes (Other Phone, Shared Control) Assign Groups, per phone setting files Dialing rule enhancements Improved auto-configure option

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Instant MessagingAvaya one-X Communicator 6.0, July 2010SIP Video Deployment Enhancements

Threats

Enhanced collaboration tool Point-to-Point IM Session Manager 6.0 environment only 10,000 users per server Local and centralized archiving Click-to-call IM with MOC, XMPP IM usersAvaya Proprietary. Use pursuant to Avaya policy. 9

Hardware and Software Requirements

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Hardware RequirementsMinimum PC Hardware Requirements: Pentium III 800MHz processor (or higher) Minimum Pentium 4 2.0 GHz processor (or equivalent) required for video

support 512 MB RAM (1GB for Microsoft Vista) 256 MB Video RAM At least 1.5 gigabytes (GB) of available space on the hard disk Keyboard and a mouse (or some other compatible pointing device) Video adapter and monitor with 1024 x 768 or higher resolution Network Interface Card (NIC) USB Headset or sound card with microphone and speakers for My Computer mode Recommended USB Camera

NOTE: Where possible, please follow Microsoft Windows Operating System Recommended Hardware requirements based on Operating System version informationAvaya Proprietary. Use pursuant to Avaya policy. 11

Hardware Requirements for HD VideoMinimum PC Hardware requirements for HD video: Intel Dual Core or Core 2 Duo or Core i3 and higher At least 100MB dedicated video memory (if shared from main, main

needs to be compensated additionally by 100MB) At least 2GB RAM HD camera (note up to 720p is supported in 6.0)

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PC Software RequirementsOperating System SupportMicrosoft Windows XP SP3 or higher Home Edition Professional Edition (32-bit)

Microsoft Windows Vista SP2 or higher Business Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)

Microsoft Windows Server 2008 (32-bit & 64-bit) Microsoft Windows 7 Professional Edition (32-bit & 64-bit) Enterprise Edition (32-bit & 64-bit) Ultimate Edition (32-bit & 64-bit)

The following additional Microsoft components are always required: Microsoft .NET Framework 3.5 SP1 Microsoft DirectX Version 9.0c for Microsoft Windows XP Version 10 for Microsoft VistaAvaya Proprietary. Use pursuant to Avaya policy. 13

Required Avaya EnvironmentFor H.323

Standalone CM 5.0+ and higher IP Softphone and IP Video Licensing

IM Not available (~Nov 2010)

UC (Visual Voicemail, Bridge Conferencing, and Presence) Avaya one-X Portal Server 5.2 (and dependencies such as AES 5.2, IPS 1.0, etc.)

For SIP (Either CM-ES or CM-FS)

Standalone SM 6.0+ and higher No SES support in Release 6

IM & Presence Avaya AURA Core 6.0+ (SM, SMGR, etc.) Avaya AURA Presence Services 6.0+

UC (Visual Voicemail, Bridge Conferencing) Not available (~Nov 2010)

Deskphones (for Shared Control)

H.323: 46xx, 24xx, 64xx,and 96x0 (except 9610), plus 16xx phones

SIP: 9600 series with firmware 2.6 or greater Mojo R1Avaya Proprietary. Use pursuant to Avaya policy. 14

Installation

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Simplified InstallerInstaller is significantly simplified for end-users with less confusing options By Default: Video, Instant Messaging, and Avaya one-X Portal shall no

longer be optional selectionsthese features are now automatically installed .but Disabled by Default

Integrations such as Click-to-Dial and Microsoft Outlook Integrator are now available in the Options Citrix deployments can be enabled by admins using the configuration tool only Readme no longer available during the installationinstead a hyperlink to the Avaya Support ContentAvaya Proprietary. Use pursuant to Avaya policy. 16

Step-by-Step installationProtocol Selection

Options button to select Click-to-Dial and Outlook IntegrationsAvaya Proprietary. Use pursuant to Avaya policy. 17

Step-by-Step installation

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Step-by-Step installation

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Session Manager Support

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Session Manager 6.0+ SupportSupport for My Computer, Deskphone and Other Phone modes in Audio Deskphone mode: SIP Deskphones firmware 2.6 and higher

Support for Video in My Computer Mode only Alignment with SIP 2.6 feature set (deskphones) Geo-redundancy support SIP Presence Support for both CM-ES and CM-FS deployment environments Integration with Avaya one-X Portal server not available

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SIP User/Station Administration/Configuration

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User AdministrationFor Session Manager, the user administration is done in System Manager Please follow Avaya AURA Core KT slide-decks for SIP

user administration for additional details

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SIP Phone Administration in CM

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SIP Phone Administration in CM

The phone type should be 96xxSIP On page 6 station form, under the SIP Trunk option, specify the SIP trunk group number connecting to Session ManagerAvaya Proprietary. Use pursuant to Avaya policy. 25

Session Manager - SIP

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Video Enhancements

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Video Enhancements Swap out Polycom Engine for GIPS Support for Windows 7 & 64-bit OS (Vista and Windows 7) High-Definition (HD) Video support up to 720p, 30fps Codecs Supported H.264 AVC Level 1.0 to 3.1 (QCIF to HD resolutions)

H.263 QCIF, CIF and 4CIF resolution

H.263-1998

Same feature-set as in Release 5.2

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Audio/Video Support in Various ModesMode My Computer H.323 Audio + Video SIP Audio + Video*

Desk Phone

Audio + Video

Audio only

Other Phone

Audio only

Audio only

* - New in Release 6

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HD VideoSupported up to 720p Requires HD supporting video (not pictures) camera

Max frame rate supported at 30fps Minimum Dual-Core/Core 2 Duo/iCore 3+ required Minimum 100MB Video memory required CPU 80-90% usage expected

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Deployment Enhancements

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Auto Configuration on 1st launchLegacy Discover feature has now been improved to accommodate additional settings from the deskphones settings file Feature is now called Auto-configure This will automatically run during 1st launch Settings such as Server info, Dialing Rules, LDAP information, etc. will be retrieved from the deskphones settings file

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Parameters from the 46xxsettings.txt fileH.323 Login: MCIPADD LDAP Search Directory: SP_DIRSRVR SP_DIRSRVRPRT SIP Login: SIP_CONTROLLER_LIST SIPDOMAIN Avaya one-X Portal: Dialing Rules: PHNOL PHNCC DIALPLANAREACODE DIALPLANPBXPREFIX DIALPLANLOCALCALLPREFIX PHNLD PHNIC PHNDPLENGTH PHNLDLENGTH DIALPLANNATIONAL PHONENUMLENGTHLISTAvaya Proprietary. Use pursuant to Avaya policy. 33

SP_DIRTOPDN SP_DIRTYPE

ONEXPORTAL_URL

Voicemail: MSGNUM

Sample discover.xml fileSpecify HTTP file server, directory, GROUP#, etc.Run on first launch Next Refresh event incase user will be moving to a different location or serverupgrade/changes

true true 12/18/2010 12/18/2010 2:07:13 PM PM 135.11.13.93 135.11.13.93 Temp/ Temp/ 46xxsettings.txt 46xxsettings.txt 414 414

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Auto-configureOn 1st launch, client automatically starts Discovering the settings

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Manual Discover (by User)

If dialog is dismissed, a Settings Window is shown

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User-friendly Informational/Error Messages

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User-friendly Informational/Error Messages

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IT Control & Management ToolParity item with IP Softphone (~iClarity Admin tool) Separate tool for IT organizations to create custom management configuration files Allows control for saving passwords Specify Dialing Rules Specify Server settings, etc. Configuration files (xml) are created by the tool, which can be pushed to end-users PC

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Sample login.xml fileAdmin-level control (e.g. restrict password-save, Modes)Specify Network Region

Restrict Mode of Operation

Login Credentials and/or Password 3 3 true true false false false false true true true true false false

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Instant Messaging and Presence

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Instant Messaging and PresenceRequirements: Avaya AURA Core 6.0+ Avaya AURA Presence Services 6.0+

Only available in SIP mode IM using XMPP protocol via Presence Services Presence using SIP via Session Manager

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Instant Messaging and PresencePresence states supported (Online, Offline, On The Phone, Away, Busy, Unknown) Instant Messaging to: other Avaya one-X Communicator SIP users, Mojo users, OCS 2007 users Other XMPP-based IM clients (e.g. Google Talk) not tested

HTML text supported (URLs, click-to-dial within IM) Font, Style and Color support Emoticons support Unicode support (UTF-8) Offline message displayAvaya Proprietary. Use pursuant to Avaya policy. 43

Instant Messaging and PresenceArchiving: Local archival of conversations in full rich text format Available in users application data directory under Avaya one-X

Communicator Presence Server archival supported; although not visible from the client

(need to install Message Archiver component during Presence Server installation) To view archives from PS, you need to purchase a 3rd party solution

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Enabling Instant MessagingSettings > Instant Messaging

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Send an IMSimple as clicking an IM icon next to the name

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IM User Interface

Far-end is typing

Support for clickto-browser URLs

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IM User Interface

Fonts and Emoticons.

Emoticons support.

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Local IM archivingAvailable in %APPDATA%\Avaya\Avaya one-X Communicator\Conversations directory

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Local IM archivingAvailable in RTF format by Conversations

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Local IM archiving

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Legacy UC functionality (H.323 only)

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UC Integration (H.323 mode only) No major changesOnly available in H.323 Integration with Avaya one-X Portal 5.2 Release AES 5.2 IPS 1.0

Features: Contacts Sync Call Logs Directory Visual Voice Mail Bridge Conferencing PresenceAvaya Proprietary. Use pursuant to Avaya policy. 53

Feature Matrix by Protocol/Mode

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Summary - Feature Matrix for Release 6Mode /Features Basic Telephony Video IM & Presence (via Avaya AURA Presence Services 6.0) (Avaya oneX Portal Integration)Visual Voicemail, Bridge Conferencing, Sync Call Logs, Presence, etc.

H.323

Supported No changes

Supported (HD support)

Not Available

Supported No changes

SIP

Support for Session Manager 6.0+

My Computer Mode (HD support)

Not Available IM & Presence

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Diagnostics

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Logging outside of Avaya one-X Communicator - CMDenial Events Nothing needs to be set by the user to enable this logging Can be accessed after the fact. CM provides a history of

denial events. If everything is functioning correctly, there will be nothing in

the logs Primarily used by field technicians and Tier 3 as an

overview to determine issues

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Logging outside of Avaya one-X Communicator - CMList Trace station Manually enabled by an admin automatically cancelled

when the screen is exited Displays high level trace of the endpoints events Lists both denial and trace events Primarily for field technicians and Tier 3

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Logging outside of Avaya one-X Communicator - CMMST Detailed logging Need to enable specific categories or areas to log Equivalent to debug logging For Tier 4 and development only

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What does Avaya one-X Communicator logging do?Allow field technician to immediately identify if the SoftClient is running in its expected state Allow field technician to quickly view the normal execution of the SoftClient Allow field technician to easily enable detailed logging for a specific use-case scenario and send logs to Tier 4 or Development Advanced Logging may degrade performance, hence should only be used for troubleshooting purposes

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How to capture Advanced logs?Step 1: Settings -> General Settings -> Advanced -> Diagnostic

Logging

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How to capture Advanced logs?Step 2: Select an option that best matches problematic area

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How to capture Advanced logs?Step 3: Now, reproduce the issue

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How to capture Advanced logs?Step 4: Send Log files

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How to capture Advanced logs?Step 5: Fill-out Pre-defined email template with zipped logs attachedSelected issue: " Audio Issues" Please provide the following information in conjunction with the attached log files:

1.

Description of the problem Steps to reproduce the issue: How often does this occur (select the most appropriate): a. Always (reproducible) b. Once a day c. A few times a week d. Once a week e. Occasionally (fewer than once a week) f. At random times

2.

3.

Thank you for your support and patience.

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Thank YouDavid Yap csyap@avaya.com

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