SME Communications Roadmap Update –Integration 2.0

Sid Rice

North America Channel Enablement for SME Communications for Avaya

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Presentation Intent

This is the follow-up presentation to the SMEC integration roadmap from January 19, 2010.

The primary focus of this review is the converged platform, though we will reference the entire portfolio.

Subsequent to this, we will return the the regular roadmap communications cadence.

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© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Today‟s Presentation Features

Roadmap Strategy

IP Office 6.0 and BCM 6.0

Convergence on IP Office

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Roadmap Strategy

IP Office 6.0 and BCM 6.0

Convergence on IP Office

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Avaya Strategic Priorities

For SME Markets

Customer

Benefit

Easy to understand,

to buy and finance

Solutions that help SMEs

retain and acquire

customers

Applications that are

intuitive to use

Channel

Benefit

Simple and profitable for

channels to learn, sell,

install, support

Differentiated value

propositions and

services that save time

Seamless integrations,

EZ quote tools,

roadmap influence

(GRIP)

Simplicity Customer

Service

User

Experience

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© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Avaya IP OfficeIdeal for Converging Portfolio and for SME Markets

IP Office 500Single, Modular PlatformScales to 384 users per system, 32 sitesSimple, role-based solutions

Integral Integration

PARTNER® Integration

Avaya AuraTM Integration

BCM, Norstar Integration

4.0 6.0 7.0

5.0

MOBILE WORKER

AGENT POWERUSER

Merlin Integration

3.0

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

SME Communications Roadmap

7

Innovation:Products will adapt to other environments for differentiated value

Investment Protection:Products will converge with IP Office into best of breed solution

REMAINS FOR SALE

Avaya IP Office

2010 2011

Sub-20 Part I

Resiliency/Muli-site/Capacity

BCM / Norstar Convergence

Part I

Avaya BCM

New BCM Release

Avaya SCS

Targeted GTM

Branch Part I (Jun 2010)

Integral Convergence

R6.0: PARTNER

Convergence

BCM / Norstar Convergence

Part II

2009

R5 R6.0 CI

R6.0

R4.0

Branch (Global GA)

TBD

Rich Collaboration

Sub-20 Part II

R6.1

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Roadmap Strategy

IP Office 6.0 and BCM 6.0

Convergence on IP Office

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Announced 3/8/10: IP Office Release 6.0

Improves User Experience for <20, Users & Channels

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Simplified for

<20 Market

Improved

Capacity &

Resiliency

Richer User Solutions

► New combination cards

► Emulation of PARTNER® experience

► Significantly reduced price point e.g.

Essential edition from $795 to $50

► Multi-site networking doubles from

500 to 1,000 users

► Voice messaging now offers Back up

and distributed Preferred Edition

► New video softphone

► Enhanced one-X ™ portal for IP

Office

► New “Office Worker” solution

► Customizable PC Wallboard

► New Endpoints:

►9600 IP Phones

►VPN included

►1400 Digital Phones

►DECT R4 „Compact‟

Compatible With Avaya Aura™

New Global Services Offer for SME Channels

New Channel Package for Selling to Hospitality

IP OfficeCompliant TestedAvaya Aura® Session Manager

.

U S E R P R O D U C T I V I T Y

G R O U P C O L L A B O R AT I O N

P L AT F O R M A N D P H O N E S

PhonesCommunications Server Multi-site Option

O T H E R O P T I O N S

Selling Framework for IP Office

Hardware &

Software

Extended

Warranty &

Services

Accessories &

Adjuncts

Application

Partners

RECEPTIONIST MOBILE WORKER

TELE-WORKER

POWERUSER

AGENT SUPERVISOR

Financing

------------------------ 1 Edition license covers all users on the server (i.e. location) ------------------------

-------------- Choose based on the number of user types you have (One time seat license)------------

------------------------ Select based on growth projections and # of locations ------------------------

IP OFFICE

ADVANCED EDITION

NOTE: ADVANCED EDITION

REQUIRES THE PURCHASE OF

PREFERRED EDITION

AS A PRE-REQUISITE.

IP OFFICE

PREFERRED EDITIONNOTE: PREFERRED EDITION REQUIRES THE PURCHASE OF

ESSENTIAL EDITION AS A PRE-REQUISITE.

IP OFFICE

ESSENTIAL

EDITION

Wider Choice

Simplified Enhanced

Enhanced Enhanced

Enhanced

Enhanced

Enhanced

OFFICE WORKER

NEW

NEW

NEW

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

BCM 6.0 Will Look More Like IP OfficeIP Office 6.1 Will Begin BCM Convergence

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BCM 6.0

IP Office

6.0

IP Office

6.1

ConvergedPart II – 1H 2011

ConvergedPart I – cQ4 2010

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

BCM 6.0 – Next ReleasecQ4 2010

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Improved

Mobility

New Conference Portal

► Find me / follow me enhancements

► BCM features (park, hold,

conference, transfer) on cell or home

phone

► Real-time list of participants currently

in the conference

► Automatically updated history of

conference activity

Closer to IP Office

Convergence

New Productivity Enhancements for Installed Base

Also:• Rebranding• Caller ID Multiple

business name• New text paging

option

Re-branding

& Adding New

Devices

► Avaya BCM branding

► VPN Client running on 1120E,

1140E IP Desktop phones► No need for PC based VPN Client

or VPN Router (NAT transversal)

► New version of the i2050 softphone► Windows 7 support

► Audio Quality Enhancements

► USB/Wireless Headset Support

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Roadmap Strategy

IP Office 6.0 and BCM 6.0

Convergence on IP Office

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

IP Office Release 6.1 – 2H c2010

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Simplified

Installation

Convergence

Part I

Consumer-like User Interface

► One-DVD install of Linux, Tomcat,

Voicemail Pro, one-X Portal provides

appliance-like experience

► SIP trunking enhancements

► Multi-site management

► Nortel IP 1100/1200 SIP phones

► Interoperability in mixed BCM/IPO

environment

► Enhancement for Middle-East

(Norstar transition)

► iGoogle-style one-X portal

► Easy to Arrange / Re-size gadgets

► Customer Call Reporter UI and report

details improvements

<30min Time to Install for Sub 20 solution

Call Center enhanced stats

More Avaya Aura Integration

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

IP Office Release (TBD) – 1H c2011

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Convergence

Part II

IP Office

Innovation

► IP Phone 1100/1200 more features

► Digital Phones T7000, M7000, Audio

Conference Unit

► Digital Mobility phones

► Data Migration Manager moves

voicemail, greetings, announcements

► Interoperability of BCM with IP Office,

CS1000 and Avaya Aura™

► RJ21 connector eases BCM to IPO

PBX upgrades, w/ existing phones

► Modular bay expansion supports up to

8 digital phones each

► Expansion chassis supports up to 16

or 30 Nortel digital phones each

40% to 60%

Investment Protection

Simplifies Deployments for Channels and for Customers

Best of Breed Solution

► Sub-20 globally

► IP Office on Linux

► Consumer-like User Interface

► New Markets

Planned as of June 2010Subject to Change

Migration Opportunity – IP Desk Phones40%-60% Investment Protection for BCM Customers

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BCM IP Phone

Integration

Use BCM

IP desk phones

on IP Office1140E1120E

KEM for 11xx

1220 1230

LCD and LED KEMs for 12xx

Phase I Phase II Phase III

►Auto discovery and

provisioning

►Busy Lamp with

Pickup

►Remote feature

keys; status

indication and LCD

labels (Stimulus

emulation)

► Busy line

appearances

Feature set consistent with IP Office SIP Endpoints - with additions above.

Planned as of June 2010Subject to Change

Migration Opportunity – Digital Desk Phones 40%-60% Investment Protection for BCM/Norstar Customers

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Use BCM / Norstar

Digital

desk phones

on IP Office

BCM/Norstar

Digital Phone

Integration

Door Phone

T7000 and

M7000 series

Audio Conf Unit (digital)

End-user features to be consistent with those of equivalent IP Office terminals

Door phone can be used without rewiring

Applicable to all IP Office Editions Except Essential

Edition (PARTNER® Version)

Planned as of June 2010Subject to Change

Migration Opportunity – Wireless Digital40%-60% Investment Protection for BCM/Norstar Customers

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Use

BCM/Norstar Wireless Digital

phones

on IP Office

► Applicable to all IP Office Editions

Except IP Office Essential Edition

(PARTNER® Version)

BCM/Norstar Digital Mobility

DMC320

Digital Mobility Controller

DMC320

Digital Mobility Controller

7430 744074207439743441354136

7449744441454146

DMCAP

T7406E

T7406

Planned as of June 2010Subject to Change

Connecting

Digital Stations8 Port

Trunk Mezzanine Card

IP Office Module Allows connectivity of up to

8 BCM/Norstar Digital Phones

Consistent with other IP Office station modules,

Both are applicable to all BCM/Norstar digital end-points to be supported on

IP Office: T7000 , M7000 series, AudioConf Digital , and digital mobility sets

30 Port

IP Office Module

Allows connectivity of both BCM/Norstar

Digital Phones and other IP Office digital

telephones … in any mix

M7000

series

T7000

series

5400

series

1400

seriesNote: Illustration of phones is not limited

to the graphic. Example only.

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

BCM to IP Office Data Migration ToolReduces Customers' Costs and saves Partner time

Transfer of voicemail, greetings, and customer announcements

BCM or Norstar IP Office

End-user voicemail messages and greetings are kept

Auto-Attendant announcements can be reused : no need to re-record

Reduces technician install time

Extracts vmail msgs, greetings and basic voicemail config data from BCM/Norstarand converts for up-load on IP Office

Auto-attendant announcements (media only) also extracted and converted

Initially planned for BCM200/400 R4 and Norstar v7 as source system; evolve to support more source systems over time

Planned as of June 2010Subject to Change

Delivering SIP Interoperability Across IP Office, BCM, CS1000 and Avaya Aura™

Public or Private IP Network

BCM

IP Office

CS1000

Why This Is Relevant:

~25%-30% of BCM deployments are networked - mostly with other

BCMs or with CS1000

Channel Opportunity To sell IP Office in existing multi-site BCM and BCM-CS1000 customer installations

Investment ProtectionProvides customers with the ability to gradually migrate to IP Office

Avaya Aura

Planned as of June 2010Subject to Change

Providing Public SIP Trunk Enhancements

New Opportunity for Channels Facilitates certification with a broader range of

Service Providers Enables new system sales and installed base

upgrade opportunities Simplifies configuration programming for SIP

trunking

Greater Availability for CustomersFor customers of SIP trunk service - leading to selection of the most cost efficient and feature rich options

Public IP Network

IP Office

ITSP

SoftSW

BCPSBC

Enhancements:

Outbound Proxy via DNS

Transparent FAX over G.711

SIP deregistration on Shutdown

Call Diversion original CLID info

SIP trunk configuration templates

And More

Planned as of June 2010Subject to Change

Enhanced IP Office Wall-mount OptionWill Enable SMEs to Better Utilize Space

Cable management

solution includes

support bar, cable

attach points and cover

Units are mounted

flat to the wall

Supports wall-mounting of expansion unit

Applicable to deployments with one or two chassis

For three or more chassis, 19inch racks are commercially available

IP Office

main unit

IP Office

expansion

Main unit

Cover

Support

bar

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Timeline

Convergence On Avaya IP Office

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2H c2010 1H c2011 2H c2011

Nortel IP Phones

Nortel Digital Phones & Digital Mobility

Enhanced Wall Mount

Public SIP Trunking

Interoperability (IP Office, BCM, CS1k,

Avaya Aura™)

Data Migration Enhancements

Enhancements

Enhancements

Planned as of June 2010Subject to Change

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

Summary

SME Strategic Priorities Continue

– Avaya IP Office Is The Flagship SME Platform

• The technology is also being leveraged as a branch solution for the Avaya Aura™ platform

– New Go-to-market for Avaya SCS

– Avaya BCM/Norstar Convergence Begins This Year

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cQ2 cQ3 cQ4 cQ1

2 0 1 0 2 0 1 1

BCM / Norstar Convergence

Part I

New BCM Release

Branch

(Global GA)

BCM / Norstar Convergence

Part II

Rich Collaboration

Sub-20

Planned as of June 2010Subject to Change

New SCS Release

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved.

More Information And Links

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Global Sales Portal

Change the View to

“SME View”

Full set of easy to find

tools and links

– one stop shop!

Examples with embedded links:

Integration 2.0 Roadmap Materials IP Office Demonstrations and Tutorials

Playbooks/scenarios of SMEC Integrated Roadmap IP Office EZ Quote Tool

Integration 1.0 Roadmap Materials (Jan 2010) IP Office Competitive Selling Tools

Migration Toolkits for Norstar and PARTNER IP Office ROI Tool

SME Positioning Guide & Product Matrix IP Office Case Studies & References

SMEC Promotions and Programs IP Office – Did you know?

© 2009 Avaya Inc. All rights reserved.© 2009 Avaya Inc. All rights reserved. 27