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Awareness program of Quality Management System (ISO 9001:2008)
Awareness program of
Quality Management System (ISO 9001:2008)
Welcome to Achievement Labs (MSIN)
MSIN is the leading training course providers for the IRCA– UK recognized, NABET approved QMS lead Auditor course, ISMS Lead Auditor course, Six Sigma Green Belt and Six Sigma Black Belt courses.
Growth of QMS Standards1990’sWidespread acceptance of ISO
9000 around the world (now over 9,00,000 cert. issued)
Revision work done on ISO 9000 from 1997-2000; worldwide participation and strong consensus.
Aim to simplify, consolidate and improve.
Key Elements of ISO 9001:2008
Process approach and PDCAISO 9001:1998 “Documented
procedures evidenced by records”
ISO 9001:2008“Defined and managed processes evidenced by results”.
Plan
What do we want to achieve?What is our Vision ?How can we achieve it?Business plan, Strategies ,Resources required
Do
Involve everyone with motivation and commitment.
Carry out “the plan”
Deploy throughout the organization
Break the big projects into smaller projects.
Check
Is this want we looking for?
Need to check whether the results are Ok
ACT
Corrective action need to take if anything went which is not as per plan. Plan to do it right next time (Corrective action)
Learn to make things “error-proof” (Preventive action)
Quality Management Principles
Customer focusLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual approach to decision
makingMutually beneficial supplier
Customer focusOrganization depends on their customers and
therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Mahatma Gandhi’s statement on customer focus :A customer is the most important visitor on our
premisesHe is not dependent on us, We are dependent on him.He is not an interruption in our work- he is the
purpose of it.We are not doing him any favour by selling him. He is
doing us a favour by giving us the opportunity to serve him.
4.0 - Quality Management System
5.0 - Management Responsibility
6.0 - Resource Management
7.0 - Product realization
8.0 - Measurement, Analysis and Improvement
4.1 - General requirements4.2 - Documentation
4.2.1 – QMS documentation4.2.2 - Quality Manual4.2.3 – Control of Documents4.2.4 – Control of records
Quality Management System
Management Responsibilities
5.1 – Management Commitment5.2 – Customer Focus5.3 – Quality Policy5.4 – Planning5.5 – Roles and Responsibilities5.6 – Management Review
Resource Management
6.1 – Provision of resources6.2 – Human Resources6.3 – Infrastructure6.4 - Work Environment
6.1 Provision of Resources
Organization shall determine and provide the necessary resources to:
1. Implement, maintain and continually improve the Quality Management System
2. To enhance customer satisfaction
6.2 Human Resources
6.2.1 General
Personnel whose work affects conformity to product requirement (2008) shall be competent in terms of appropriate education, training, skills and experience.
6.2 Human Resources
6.2.2 Competence, Awareness & Training
Organization shall determine competence for personnel performing work that affect conformity to product requirements.
Provide training or initiate other actions to meet these needs
Evaluate effectiveness of actions taken
Ensure employees know their importance of contribution to achieving quality objectives.
Records of education, experience, training and skills shall be kept.
6.3 Infrastructure
To achieve the conformity of product requirements, organization shall identify and provide necessary infrastructure, like
Workspace, buildings and associated utilities.
Equipment for processes (hardware and software);
Supporting services (transportation, communication or information systems ).
6.4 Work Environment
Organization shall determine and manage the work place to achieve the conformity of product requirements.
Product Realization7.1 – Planning of product realization7.2 – Customer related process7.3 - Design and development7.4 – Purchase7.5 – Production & service provision7.6 – Control Monitoring and Measuring equipment
Measurement, Analysis and Improvement8.1 – General8.2 - Monitoring and Measurement8.3 –Control of Non-Conformity8.4 – Analysis8.5 – Improvement
Hurry up for registration.
Contact details:Rahul Raj – 9711128558Ram Kumar – 9953270131Jitendra - 96501809240120- 4313500, 0120- [email protected]; [email protected]
For more info - www.achievementlabs.com
Demo session on 4th Dec’11
Discount is sole discretion of management.
Try it,And upgrade
yourself!!!
Try it,And upgrade
yourself!!!
Try it,And upgrade yourself!!!
Try it,And upgrade yourself!!!
