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AWS CLOUD MANAGED SERVICES FRAMEWORK E-BOOK
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TABLE OF CONTENTS
1 Introduction 2
2 Operational Insight 3
3 Cloud Management Process Control 4
4 Infrastructure, Application & Data Security 5
5 Continuous Improvement 6
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INTRODUCTION
When organizations deploy IT infrastructure in the cloud, they might start to encounter problems that they are not prepared for. Apps Associates is a leading provider of cloud managed services – one of only a few companies with the coveted Managed Services Partner certification from Amazon Web Services (AWS). Our Cloud Managed Services Framework relies on the expertise of our consultants along with automated tools that we developed to deliver cloud management best practices. This ebook explains the delivery methodology of the Apps Associates Cloud Managed Services Framework which includes:
• Operational Insight
• Cloud Management Process Control
• Infrastructure, Application & Data Security
• Continuous Improvement
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OPERATIONAL INSIGHT
• Cloud Usage Analytics – Apps Associates collects critical cloud cost and usage data for each cloud instance and uses it to analyze, forecast, and optimize costs across your entire cloud portfolio
• Reporting Dashboards – We make it easy for you to access data, visualize it in interactive dashboard reports, and deliver information and analytics across the enterprise
• Invoicing with Detailed Cost Center Chargebacks – We help you to achieve greater efficiency by tracking and measuring your IT expenses by business unit. This enables you to charge each group accordingly
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CLOUD MANAGEMENT PROCESS CONTROL
• Monitoring – We continuously monitor your entire infra-structure environment, identify issues for resolution with real-time alerts, and keep your applications up and running 24x7
• Automation – We will configure and roll out complex systems and provision the resources your business needs at any given moment by bringing servers and storage online or offline as demand dictates
• Ticketing & Problem Resolution – We enable you to track problems and prioritize support requests according to the impact of each issue on the business, optimizing the use of your IT resources
• Event Management – Easily identify, track, and manage incidents, including the resulting actions needed to resolve them
• Knowledge Management – We have created a best practices and problem resolution library so that it is easy to find and apply a fix to any issues that may arise
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INFRASTRUCTURE,APPLICATION & DATA SECURITY
• Identity Management – Manage and secure user identi-ties in the cloud, and empower your organization with secure access to your cloud and company apps
• Single Sign On – Give your users one-click access to all their web applications in the cloud
• Intrusion Detection & Prevention – We constantly monitor your environment, detect and prevent intrusion attempts, and identify potential threats to your data
• Perimeter Assessment – Apps Associates conducts security assessments of your network infrastructure and web applications, identify any perimeter vulnerabilities, and block them before problems can arise.
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CONTINUOUS IMPROVEMENT
• Best Practices Library – Our Best Practices Library is a continually growing resource repository with the latest information about best practices, problem resolution and innovations that enhance our delivery methodology
• Documentation – Our step-by-step documentation process delivers technically complex information in a clear, concise, and usable format
• Training – Our advanced training methodology helps your staff to enhance existing skills, acquire new skills and enhance overall performance
• Innovation – We are constantly innovating to improve our cloud managed services and enhancing your cloud infrastructure with the latest innovations from AWS.
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SUMMARY
Operational Insight Cloud Management Infrastructure,
ContinuousProcess Control Application & Improvement
Data Security
Training
Event Management
Automation
Monitoring
Ticketing and ProblemResolution
Cloud Usage Analytics
Reporting Dashboards
Invoicing with DetailedCost Center Chargebacks
Intrusion Detection &Prevention
Innovation
Knowledge Management
Perimeter Assessment
Single Sign On
Identity Management Best Practices Library
Documentation
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ABOUT APPS ASSOCIATESApps Associates is the recognized industry leader for migrating and managing Oracle-to-the Cloud. With thousands of engagements, Apps Associates brings the knowledge, flexibility and relentless customer-first focus companies rely upon to help them move to the cloud and solve their most strategic and complex business challenges. Acting as an extension of customers’ IT teams, Apps Associates delivers breadth of services and dependability along with unparalleled agility and ROI. Longstanding customers such as Sensata Technologies, Brooks Automation, Hologic and Take Two Interactive turn to Apps Associates as their trusted partner for the management of critical business needs, providing strategic consulting and managed services for Oracle, Amazon Web Services, Salesforce, integration, analytics and hybrid cloud infrastructure.
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