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INTERNATIONAL ORGANISATION

FOR STANDARDISATION

PRESENTED TO PRESENTED BY:

Ms. Nupur Chopra Anurag Ranjan (06)

Sumit Kumar (23)

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ISO

The word ISO derived from the Greekisos,meaning "equal".

It is the worlds largest developer and publisher of

International Standards with its Central Secretariat in Geneva,

Switzerland.

ISO is a non-governmental organization that forms a bridge

between the public and private sectors.

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ISO MEMBERS

ISO is a network of the national standards institutes of 162

countries, one member per country.

Member bodies are national bodies considered the most representative standards

body in each country. These have voting rights.

Correspondent members are countries that do not have their own standards

organization. These members are informed about ISO's work, but do not participate

in standards promulgation.

Subscriber members are countries with small economies. They pay reduced

membership fees, but can follow the development of standards.

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Benefits of ISO Standards

They ensure that products and services are safe, reliable and ofgood quality

For business, they are strategic tools that reduce costs by

minimizing waste and errors and increasing productivity.

ISO standards make the development, manufacturing andsupply of products and services more efficient, safer and

cleaner.

They safeguard consumers, and users in general, of productsand services

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Standard Development Process

International Standards are developed by ISO technical

committees (TC) and subcommittees (SC) by a six-step process.

Proposal stage

Preparatory stage

Committee stage

Enquiry stage

Approval stage

Publication stage

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ISO 1

ISO 999 series standard

This series standard represents product specification and

verification. Such as-

general-purpose screw threads

Quantities and units

Geometrical Product Specifications (GPS)

Terminology of work

Guidelines for the content, organization, and presentation of

index. etc.

TYPE OF ISO STANDARD

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ISO 1000ISO 9999

units and recommendations for the use of their multiples andof certain other units

Information technology: Character code structure and

extension techniques

General introduction and designation system

Identification cards for Physical characteristics, Recording

technique, Identification of issuers etc

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ISO 10000ISO 19999

Measurement management systems

Systems Management

Biological evaluation of medical devices

Safety of machinery, Safety related parts of control systems,General principles for design

Geographic information about Web Feature Service, XML

schema implementation etc.

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POPULAR STANDARDS

ISO 31000 Risk management

ISO 9000 Quality management

ISO 26000 Social responsibility

ISO 14000 Environmental management

ISO 50001 Energy management ISO 22000 Food safety management

ISO 3166 Country codes

ISO 4217 Currency codes

ISO 639 Language codes

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ISO 9000 Quality management

ISO 9000 is the generic name given to a family of international

standards developed to provide a framework around which a

quality management system can effectively be implemented.

These standards were developed to help companies

effectively document the elements they need to maintain an

efficient quality system. They are not specific to any one

industry.

ISO 9000 is maintained by the International Organisation for

Standardisation (ISO) and is administered by accreditation andcertification bodies. The standards are revised every few years

to keep them up-to-date.

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ISO 9000 series standards

ISO 9000: Quality Management and Quality Assurance

StandardsGuidelines for selection and use.

ISO 9001: Quality SystemsModel for Quality assurance in

design, development, production ,installation and servicing.

ISO 9002: Quality Systems- Model for Quality assurance in

production, installation and servicing.

ISO 9003: Quality SystemsModel for Quality Assurance in

final inspection and test.

ISO 9004: Quality Management and Quality system elements-

Guidelines.

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ISO 9000 - 20 Elements

11. Control of Inspection, Measuring and Test Equipment.12. Inspection and Test Status13. Control of Nonconforming Product14. Corrective & Preventive Action

15. Handling , Storage, Packaging, Preservation andDelivery

16. Control of Quality Records17. Quality Audits

18. Training19. Servicing

20. Statistical Techniques

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Principles of ISO 9000 Quality management

The ISO 9000 quality management standards depend on

following principles-

Customer focus

Organizations depend on their customers and therefore should understand

current and future customer needs, should meet customer requirements

andstrive to exceed customer expectations.

Leadership

Leaders establish unity of purpose and direction of the organization. They

should create and maintain the internal environment in which people can

become fully involved in achieving the organizations objectives.

Involvement of people

People at all levels are the essence of an organization and their full involvement

enables their abilities to be used for the organizations benefit.

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Principles of ISO 9000 Quality management contd...

Process approach

A desired result is achieved more efficiently when activities and

related resources are managed as a process.

System approach to management

Identifying, understanding and managing interrelated processes as a

system contributes to the organizations effectiveness and efficiency in

achieving its objectives.

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Principles of ISO 9000 Quality management contd...

Continual improvement

Continual improvement ofthe organizations overall performance

should be a permanent objective of the organization.

Factual approach to decision makingEffective decisions are based on the analysis of data

and information

Mutually beneficial supplier relationships

An organization and its suppliers are interdependent and amutually beneficial relationship enhances the ability

of both to create value

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Benefits of ISO 9000

ISO-9000 forces an organization to focus on "how they do

business". Each procedure and work instruction must be

documented and thus, becomes the springboard for

Continuous Improvement.

Employee morale is increased as they are asked to take

control of their processes and document their work

processes.

Customer satisfaction, and more importantly customer

loyalty, grows. As a company transforms from a reactiveorganization to a pro-active, preventative organization, it

becomes a company people want to do business with.

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Benefits of ISO 9000 contd

Improved profit levels result as productivity improves and

rework costs are reduced.

Fosters the understanding that quality, in and of itself, is not

limited to a quality department but is everyone's

responsibility.

Improved communications both internally and externally

which improves quality, efficiency, on time delivery and

customer/supplier relations.

Reduced problems resulting from increased employee

participation, involvement, awareness and systematic

employee training.

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There are five sections in the standard that specify activities that

need to be considered when it is implemented in the system:

Overall requirements for the quality management system anddocumentation

Management responsibility, focus, policy, planning and objectives

Resource management and allocation

Product realization and process management, and

Measurement, monitoring, analysis and improvement.

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THANKYOU!!!