UNECE CAPACITY BUILDING WORKSHOP ONTRADE FACILITATION IMPLEMENTATION:

TOOLS, TECHNIQUES AND METHODOLOGIES

18 – 20 October 2004, Geneva

Single Window Development and Implementation

Experience of SwedenMats Wicktor, Director Swedish Customs Future Centre

UNECE UN/CEFACT

Background Single Window in Swedish Customs was

established as a consequence of the computerization starting in 1988.

Electronic communication early showed great potential if seamless process were to be achieved.

Customer requirements initiated the process and development of a true Single Window environment.

Added value through governmental integration of eServices.

UNECE UN/CEFACT

Enabling Single Window, assessments were made according to:o Volumeso Benefitso Userso Costs

Dialogue with customers and other public services.

Design and development process

UNECE UN/CEFACT

Swedish Customs is responsible for monitoring all international and national legislation related to border-crossing.

Therefore Customs is the logical interface between the Business community and other public services.

Information is gathered by Swedish Customs on behalf of more than 30 different authorities (import VAT, trade statistics, monitoring of licenses, pets, weapons etc.

Structure and services

UNECE UN/CEFACT

Technology

Swedish Customs Single Window solutions are available using different technologies:o EDIFACTo Interneto Mobile solutions

Single Window solutions are available to customers regardless of technology, investments or other prerequisites.

UNECE UN/CEFACT

Participants Swedish importers, exporters and brokers. National Board of Taxation. Statistics Sweden. National Board of Agriculture. National Board of Trade. European Union.

UNECE UN/CEFACT

Clients

Swedish Customs Single Window is used by importers, exporters, brokers and other stakeholders in the process of international trade.

Annually 94 % of all Customs declarations are submitted using a Single Window solution.

Automated processes forward necessary data to other concerned authorities.

UNECE UN/CEFACT

Business model

The Virtual Customs Office, including Single Window solutions, is financed within existing budgetary means of Swedish Customs.

eServices of Swedish Customs is free of charge and no user fees are applied.

UNECE UN/CEFACT

Results Major benefit: automatic clearance of Customs

declarationso For trade: release times 90 secondso For trade: no requirements for supporting documentso For trade: one interface regarding all information

related to international trade.o For Customs: reallocation of resourceso For Customs: improved collection

For all: creation of a level playing field.

UNECE UN/CEFACT

Lessons learned

Focus on the customers Display benefits clearly Invite to discussions:

o Customerso Partners

UNECE UN/CEFACT

What are your future plans for the Single Window?

Continue efforts of full integration. Explore new possibilities of data collection. Careful monitoring of efforts within EU. Continuous dialogue with other public services

to facilitate submission of data. Establish Single Window independent of

technology. Establish Single Window for enforcement. Continue developments regarding track &

trace.

UNECE UN/CEFACT

UNECE UN/CEFACT

Actual Example

UNECE UN/CEFACT

UNECE UN/CEFACT

For more information, please visit:For more information, please visit:

www.customs.sewww.customs.se