Symantec Backup Exec 2012Administrator's Guide

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement. Documentation version: March 2012 (Revision 1A)

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Contents

Technical Support ............................................................................................... 4 Chapter 1 Introducing Backup Exec 2012 ........................................ 43About Backup Exec ....................................................................... How Backup Exec works ................................................................ What's new in Backup Exec 2012 .................................................... What's new in Backup Exec 2012 agents and options .......................... 43 44 46 51

Chapter 2

Installation ............................................................................ 57About installing Backup Exec ......................................................... Backup Exec pre-installation checklist ....................................... About the Environment Check ........................................................ Checking your environment before installing .............................. About Microsoft SQL Server 2005 Express Edition components installed with Backup Exec ....................................................... About Backup Execs standard features ............................................ System requirements .................................................................... About the differences between a typical installation and a custom installation ........................................................................... Installing a typical installation of Backup Exec .................................. Installing a custom installation of Backup Exec ................................. Installing additional Backup Exec options to the local Backup Exec server .................................................................................. Special considerations for installing Backup Exec to remote computers ............................................................................ Push-installing Backup Exec to remote computers ............................. About installing the Agent for Windows ........................................... About push-installing the Agent for Windows to remote computers ...................................................................... Installing updates to the Agent for Windows on remote computers ...................................................................... How to install the Agent for Windows in an Active Directory network .......................................................................... Using a command prompt to install the Agent for Windows on a remote computer ........................................................... 58 60 61 62 63 64 65 67 68 70 75 76 77 83 83 89 90 94

8

Contents

Using a command script to install the Agent for Windows ............. 98 Installing the Remote Administrator ............................................... 99 Installing the Remote Administrator using the command line .............................................................................. 100 Running the Remote Administrator ........................................ 102 Installing Backup Exec using the command line (silent mode) ............. 104 Command line switches for silent mode installation of Backup Exec ............................................................................. 105 Creating installation parameter files ........................................ 112 Installing a trial version of Backup Exec agents and options ............... 114 About the installation log ............................................................. 114 Repairing Backup Exec ................................................................ 115 About updating Backup Exec with LiveUpdate ................................. 116 About scheduling automatic updates using LiveUpdate ............... 117 Scheduling automatic updates using LiveUpdate ........................ 117 Application settings for LiveUpdate ......................................... 118 Running LiveUpdate manually ................................................ 119 Viewing installed updates ............................................................ 119 Viewing license information ......................................................... 120 Finding installed licenses in your environment ................................ 120 About Backup Exec maintenance contract information ...................... 121 Viewing Backup Exec maintenance contract information ............. 122 Updating expired maintenance contracts .................................. 123 Managing maintenance contract customer numbers ................... 124 About upgrading from previous versions of Backup Exec ................... 124 Backup Exec pre-upgrade checklist .......................................... 126 About the Data Migration report ............................................. 127 Viewing the Data Migration report .......................................... 127 Post-installation tasks ................................................................. 127 Uninstalling Backup Exec ............................................................ 128 Uninstalling Backup Exec using the command line ........................... 129 Uninstalling Backup Exec options from the local Backup Exec server ................................................................................. 129

Chapter 3

Getting Started ................................................................... 131About the administration console .................................................. Displaying the Backup Exec version ......................................... About sorting and filtering information .......................................... Sorting and filtering information ............................................ Deleting a configured view ..................................................... Editing a configured view ....................................................... About the Home tab .................................................................... 131 134 134 134 135 136 136

Contents

9

Layout group ....................................................................... System Health group ............................................................. Support group ..................................................................... Configuring the Home tab ...................................................... Restoring the Home tab's default layout ................................... About the Symantec RSS Reader ................................................... Viewing an article in the Symantec RSS Reader .......................... Customizing the Symantec RSS Reader .................................... Removing a default RSS feed from the Symantec RSS reader .......................................................................... Getting ready to back up your computer .........................................

137 137 139 140 140 140 141 141 142 142

Chapter 4

Storage configuration ....................................................... 145About the Configure Storage wizard ............................................... 145 About the All Storage view in Backup Exec ...................................... 149

Chapter 5

Backups

............................................................................... 153 154 155 157 157 158 159 159 160 160 161 162 163 164 165 167 168 169 170 171 175 175 176 176 177

About preparing for your first backup ............................................ About backing up data ................................................................. Required user rights for backup jobs ........................................ About the list of servers ............................................................... Adding servers to the list of servers ......................................... Removing servers from the list of servers ................................. About server groups .................................................................... Viewing server groups ........................................................... Creating a server group ......................................................... Editing a server group ........................................................... Deleting a server group ......................................................... Backing up data .......................................................................... Creating a one-time backup .......................................................... Creating a new backup from an existing backup ............................... Backup Job Selection options .................................................. Backing up server groups ............................................................. Running the next scheduled backup job .......................................... Editing backups ......................................................................... Backup menu options .................................................................. About testing or editing credentials for jobs .................................... Test/edit credentials options .................................................. Viewing or editing credentials for a computer or a computer's contents ............................................................................. Credentials properties ........................................................... About selecting data to back up ....................................................

10

Contents

About including or excluding files for backup jobs ............................ Include/Exclude options ........................................................ About stages .............................................................................. Editing a stage ..................................................................... About backup job settings ............................................................ Schedule options .................................................................. Storage options .................................................................... Network options ................................................................... Test Run options .................................................................. Verify options ...................................................................... Advanced Open File options ................................................... Security options ................................................................... Pre/post commands options ................................................... Files and Folders options ....................................................... Exclusions options ................................................................ About backup sets ...................................................................... About keeping backup sets ..................................................... Deleting backup sets ............................................................. Retaining backup sets ........................................................... Releasing retained backup sets ............................................... Cataloging backup sets .......................................................... Viewing the contents of backup sets ......................................... Viewing backup sets properties ............................................... About duplicating backed up data .................................................. Duplicating backup sets ......................................................... Duplicating job history .......................................................... About test run jobs ..................................................................... About verifying backed up data ..................................................... Verifying backup sets ............................................................ Verifying job history ............................................................. How to copy data directly from a virtual tape library to a physical tape device .......................................................................... Copying data from a virtual tape library to a physical tape device ......................................................................................... Viewing all scheduled backup jobs on a calendar .............................. Excluding dates from the schedule using the backup calendar ............ Backup calendar options ........................................................

180 181 183 184 185 188 190 195 196 197 199 201 202 204 209 212 213 214 215 216 217 217 218 218 219 220 222 222 223 223 225 225 226 226 227

Chapter 6

Restores ............................................................................... 229About searching for and restoring data ........................................... 229 Setting defaults for restore jobs .................................................... 231 Restore job defaults .............................................................. 231

Contents

11

About restoring encrypted data ..................................................... About performing a complete online restore of a Microsoft Windows computer ............................................................................ About restoring System State ....................................................... Restoring System State to a domain controller ................................. About restoring Backup Exec Shadow Copy Components ................... About restoring utility partitions and UEFI system partitions ............. Installing a new Windows Server domain controller into an existing domain by using a redirected restore ........................................ About restoring media created with other backup software ................ About restoring data from ARCserve tapes ................................ Restoring data from ARCserve tapes ........................................ About canceling a restore job ........................................................ About catalogs .......................................................................... Editing global options for catalogs ........................................... Global options for catalogs .....................................................

233 234 234 235 236 237 237 239 240 240 241 242 242 243

Chapter 7

Job management and monitoring .................................. 247About managing and monitoring active and scheduled jobs ................ Viewing job activity details for active jobs ................................. Editing a single scheduled job ................................................. Editing multiple scheduled jobs ............................................... Canceling an active job .......................................................... Placing a job on hold ............................................................. Removing the hold on a job .................................................... Placing the job queue on hold ................................................. Removing the hold on the job queue ......................................... Active job statuses ................................................................ Scheduled job statuses ........................................................... Running a scheduled job immediately ...................................... Changing the priority for a scheduled job .................................. Deleting scheduled jobs ......................................................... Running a test job from the Jobs list ......................................... About the Job History .................................................................. Viewing the history of a job .................................................... Deleting a job from the Job History .......................................... Running a job from the Job History .......................................... Completed job statuses .......................................................... Viewing the job log ............................................................... Finding text in the job log ...................................................... Configuring default job log options .......................................... About error-handling rules for failed or canceled jobs ....................... 247 248 251 252 252 253 253 253 254 254 256 258 258 259 259 260 260 262 263 263 264 267 268 270

12

Contents

Creating a custom error-handling rule ...................................... Enabling or disabling error-handling rules ................................ Deleting a custom error-handling rule ...................................... Enabling an error-handling rule for a failed job .......................... Custom error-handling rule for recovered jobs ........................... About the cluster failover error-handling rule ........................... About job status and recovery ....................................................... Setting job status and recovery options ....................................

270 274 274 274 275 276 276 277

Chapter 8

Alerts and notifications .................................................... 279About alerts .............................................................................. Viewing active alerts and alert history on the Home tab ..................... Active alerts properties ......................................................... Viewing the alert history for a server or a storage device ................... Alert History options ............................................................ Filtering alerts ........................................................................... Viewing the job log from an alert ................................................... Responding to active alerts .......................................................... Alert response options .......................................................... Clearing all informational alerts manually ...................................... Configuring alert categories ......................................................... Configure Alert Categories options .......................................... About notifications for alerts ........................................................ Setting up notification for alerts ............................................. Configuring email notification for alerts ................................... Configuring text message notification for alerts ......................... Configure Email and Text Messages options .............................. About managing recipients for alert notifications ............................. ......................................................................................... Configuring an individual recipient for alert notifications ............ Configuring a group recipient for alert notifications ................... Editing recipient notification properties ................................... Deleting recipients ............................................................... Stopping alert notification for a recipient ................................. Sending a notification when a job completes .................................... Notification options for jobs ................................................... About SNMP notification ............................................................. Installing and configuring the SNMP system service ................... Installing the Windows Management Instrumentation performance counter provider .......................................... Installing the Windows Management Instrumentation provider for SNMP ...................................................................... 279 281 281 282 282 284 284 285 285 286 286 287 288 289 290 291 291 292 293 293 295 297 298 298 299 299 300 303 303 304

Contents

13

Uninstalling the Windows Management Instrumentation performance counter provider .......................................... 304 Uninstalling the Windows Management Instrumentation provider for SNMP ...................................................................... 304

Chapter 9

Disk-based storage ............................................................ 305About disk-based storage ............................................................. About storage trending for disk storage and virtual disks ................... About disk storage ...................................................................... About restoring data from a reattached disk-based storage device ........................................................................... Changing the location of a disk storage device ........................... Editing disk storage properties ............................................... Disk storage properties .......................................................... About disk cartridge storage ......................................................... Editing disk cartridge properties ............................................. Disk cartridge properties ....................................................... 305 306 307 308 309 309 310 317 317 317

Chapter 10

Network-based storage .................................................... 323About network-based storage ....................................................... About cloud storage devices ......................................................... Editing the properties of a cloud storage device .......................... Cloud storage device properties ............................................... 323 323 324 324

Chapter 11

Legacy backup-to-disk folders ........................................ 327About legacy backup-to-disk folders .............................................. Importing a legacy backup-to-disk folder .................................. Editing backup-to-disk folder properties ................................... Backup-to-disk folder properties ............................................ Changing the location of a legacy backup-to-disk folder ............... Recreating a legacy backup-to-disk folder and its contents ........... 327 328 328 329 330 331

Chapter 12

Tape drives and robotic libraries ................................... 333About tape drives and robotic libraries ........................................... About the Virtual Tape Library Unlimited Drive Option .................... About the Library Expansion Option ............................................. About using the Hot-swappable Device Wizard to add or replace devices ............................................................................... Using the Hot-swappable Device Wizard to add or replace devices ......................................................................... About installing Symantec tape device drivers ................................ 334 334 335 335 336 336

14

Contents

Installing Symantec tape device drivers by running tapeinst.exe ................................................................... Using the Symantec Device Driver Installation Wizard to install tape device drivers .......................................................... Editing tape drive properties ........................................................ Tape drive properties ............................................................ Enabling or disabling hardware compression for tape drives .............. Changing the block size, buffer size, buffer count, and high water count for tape drives ............................................................ Changing the settings to read and write in single block mode for tape drives ................................................................................. Changing the settings to read and write in SCSI pass-through mode for tape drives ..................................................................... Viewing tape drive statistics ......................................................... Tape drive statistics .............................................................. About robotic libraries in Backup Exec ........................................... Requirements for setting up robotic library hardware ................. Inventorying robotic libraries when Backup Exec services start ............................................................................. Initializing a robotic library when the Backup Exec service starts ........................................................................... Defining a cleaning slot ........................................................ Viewing robotic library properties ........................................... Viewing jobs, job histories, and active alerts for a robotic library .......................................................................... About robotic library partitions .................................................... Editing the properties of a robotic library partition ..................... Configuring robotic library partitions ...................................... Removing robotic library partitions ......................................... Reassigning a slot base number for robotic libraries .................... Viewing robotic library slot properties or backup sets .................

337 337 338 338 343 343 344 344 344 345 349 349 350 351 351 352 354 355 356 356 357 357 357

Chapter 13

Tape and disk cartridge media ....................................... 365About tape and disk cartridge media .............................................. About media sets .................................................................. About media overwrite protection and append periods ................ About the default media set Keep Data for 4 Weeks ..................... Creating media sets for tape and disk cartridge media ................. About media overwrite protection levels for tape and disk cartridge media .............................................................. About overwriting allocated or imported media for tape and disk cartridge media .............................................................. 365 366 369 373 373 377 377

Contents

15

How Backup Exec searches for overwritable media in tape drives and disk cartridges ......................................................... Viewing audit log entries for tape and disk cartridge media operations ........................................................................... Configuring tape and disk cartridge media operations to appear in the audit log ............................................................... About labeling tape and disk cartridge media ................................... About labeling imported media .............................................. About barcode labeling .......................................................... Renaming a media label ........................................................ About WORM media ................................................................... About media vaults ..................................................................... Editing media vault properties ................................................ Creating media vault rules to move media to and from media vaults ........................................................................... Updating the media location in media vaults ............................. Moving media to a vault ......................................................... Deleting a media vault ........................................................... About retiring damaged media ...................................................... Retiring damaged media ........................................................ About deleting media .................................................................. Deleting media ..................................................................... About erasing media ................................................................... Erasing media ...................................................................... About cataloging media that contains encrypted backup sets .............. Associating media with a media set ................................................ Editing media properties .............................................................. Media properties .................................................................. Media rotation strategies ............................................................. Son media rotation strategy ................................................... Father/son media rotation strategy .......................................... Grandfather media rotation strategy ........................................

378 380 380 381 382 382 383 383 384 385 386 387 387 388 388 388 389 389 389 390 391 391 391 392 398 398 399 400

Chapter 14

Storage device pools ......................................................... 403About storage device pools ........................................................... Creating a storage device pool ....................................................... Viewing jobs, job histories, and active alerts for a storage device pool ................................................................................... Editing storage device pool properties ............................................ Storage device pool properties ...................................................... 403 405 405 406 406

16

Contents

Chapter 15

Storage operations ............................................................ 409About storage operation jobs ........................................................ Storage operations for virtual tape libraries and simulated tape libraries .............................................................................. Sending a notification when a scheduled storage operation job completes ........................................................................... Notification options for scheduled storage operation jobs ............ Schedule options for storage operation jobs .............................. Editing global settings for storage ................................................. Global settings for storage ..................................................... About sharing storage devices ...................................................... Sharing a storage device ........................................................ Shared Storage options .......................................................... About deleting a storage device ..................................................... Deleting a storage device ....................................................... Renaming a storage device ........................................................... Viewing jobs, job histories, backup sets, and active alerts for storage devices ............................................................................... About inventorying a storage device .............................................. Inventorying a storage device ................................................. Inventorying and cataloging a storage device ............................ Cataloging a storage device .......................................................... Scanning a storage device ............................................................ Changing the state of a storage device to online ............................... Pausing and unpausing a storage device ......................................... Disabling and enabling a storage device .......................................... Initializing a robotic library .......................................................... Retensioning a tape .................................................................... Formatting media in a drive ......................................................... Labeling media ........................................................................... Ejecting media from a disk cartridge or tape drive ............................ Cleaning a robotic library drive ..................................................... About importing media ................................................................ Importing media .................................................................. About exporting expired media ..................................................... Exporting media .................................................................. About locking the robotic librarys front portal ................................ Unlocking the robotic librarys front portal ..................................... Backup Exec server and storage device states .................................. 410 412 413 413 414 415 415 418 419 420 420 421 421 422 422 423 423 424 424 425 425 425 426 426 427 427 428 429 430 431 431 432 433 433 434

Contents

17

Chapter 16

Virtualization ...................................................................... 437About conversion to virtual machines ............................................ Requirements for conversion to virtual machines ............................. Creating a backup job with a simultaneous conversion to a virtual machine ............................................................................. Creating a backup job with a conversion to a virtual machine after the backup .......................................................................... Schedule options for a conversion to virtual machine job ............. Notification options for a conversion to virtual machine job ......... Adding a stage to convert to a virtual machine ................................. Converting to a virtual machine from a point in time ........................ Conversion from point in time options ..................................... Schedule options for a conversion from a point in time ................ Virtual machine conversion options ............................................... Disk configuration details ............................................................ About editing a conversion to virtual machine job ............................ Setting default options for conversion to virtual machines ................. Default conversion settings for conversion to virtual machines ...................................................................... 437 439 440 441 442 443 444 444 445 446 446 450 451 451 452

Chapter 17

Configuration and settings .............................................. 455About configuring Backup Exec ..................................................... About job defaults ...................................................................... Setting default backup job settings .......................................... Setting global schedule options ............................................... About excluding dates from the backup schedule ....................... Selecting dates to exclude from the backup schedule ................... Importing a list of dates to exclude from the backup schedule ....................................................................... Exporting excluded backup dates to another server .................... Deleting dates from the exclude dates list ................................. Excluding selections from all backups ...................................... About global Backup Exec settings ................................................. Changing the default preferences ............................................ About database maintenance .................................................. Changing database maintenance options .................................. Configuring Backup Exec to discover data to back up .................. Changing network and security options .................................... Setting default Granular Recovery Technology (GRT) options ......................................................................... About configuring DBA-initiated job templates .......................... About logon accounts .................................................................. 455 456 456 457 458 459 459 460 460 462 463 465 466 467 469 470 482 483 498

18

Contents

About the default Backup Exec logon account ............................ About Backup Exec restricted logon accounts ............................ Creating a Backup Exec logon account ...................................... About the Backup Exec System Logon Account .......................... Editing a Backup Exec logon account ........................................ Changing the password for a Backup Exec logon account ............. Replacing a Backup Exec logon account .................................... Deleting a Backup Exec logon account ...................................... Changing your default Backup Exec logon account ..................... Creating a new Backup Exec System Logon Account .................... Copying logon account information to another Backup Exec server ........................................................................... About the Backup Exec Services Manager ....................................... Starting and stopping Backup Exec services .............................. About the Backup Exec service account .................................... Changing service account information ..................................... Changing service startup options ............................................ About audit logs ......................................................................... Configuring the audit log ....................................................... Viewing the audit log ............................................................ Removing entries from the audit log ........................................ Saving the audit log to a file ................................................... Copying configuration settings to another Backup Exec server ........... Copy Settings options ............................................................ Importing a list of destination Backup Exec servers to the Copy Settings dialog ............................................................... Adding a destination Backup Exec server to the Copy Settings dialog ........................................................................... About viewing server properties .................................................... Viewing local Backup Exec server properties ............................. Viewing server properties ......................................................

499 500 500 501 502 503 503 504 505 505 505 511 511 512 513 514 516 516 517 517 518 519 520 521 521 523 524 524

Chapter 18

Backup strategies .............................................................. 525About backup strategies .............................................................. How to choose a backup strategy ............................................. How to determine your backup schedule ................................... How to determine the amount of data to back up ........................ How to determine a schedule for data storage ............................ How to determine what data to back up .................................... About backup methods ................................................................ About the full backup method ................................................. About the differential backup method ...................................... 526 526 526 527 527 528 528 528 529

Contents

19

About the incremental backup method ..................................... About backup method advantages and disadvantages .................. About configuring Backup Exec to determine if a file has been backed up ...................................................................................... About backing up and deleting files ............................................... About using fully qualified domain names in backup selections .......... About discovering data to back up ................................................. About using checkpoint restart ..................................................... About backing up critical system components ................................. About the Backup Exec Shadow Copy Components file system ............ About managing Microsoft Virtual Hard Disk (VHD) files in Backup Exec ................................................................................... About pre/post commands ........................................................... How to restore individual items by using Granular Recovery Technology ......................................................................... Recommended devices for backups that use Granular Recovery Technology ................................................................... About requirements for jobs that use Granular Recovery Technology ................................................................... About specifying backup networks ................................................ About using IPv4 and IPv6 in Backup Exec ...................................... About using Backup Exec with Symantec Endpoint Protection ............ About encryption ....................................................................... About software encryption ..................................................... About hardware encryption .................................................... Encryption keys ................................................................... About pass phrases in encryption ............................................

530 530 532 535 536 537 538 539 540 542 542 543 545 547 548 550 550 551 551 552 552 553

Chapter 19

Reports ................................................................................. 555About reports in Backup Exec ....................................................... About report groups .................................................................... Viewing the list of available reports in a report group ....................... Running a report ........................................................................ Saving a report .......................................................................... Saving a scheduled report to a new location upon completion .................................................................... Printing a report from the Backup Exec Report Viewer ...................... Printing a report that is saved in PDF format ............................. Printing a report that is saved in HTML format .......................... Additional settings for standard reports ......................................... Viewing a scheduled report .......................................................... Editing a scheduled report ........................................................... 556 557 558 558 559 559 560 560 561 561 563 564

20

Contents

Copying a custom report .............................................................. Re-running a completed report ..................................................... Deleting a custom or scheduled report ........................................... About scheduling report jobs and setting notification recipients ......... About custom reports in Backup Exec ............................................. Creating a custom report ............................................................. Custom report name and description options ............................. Field selection options for custom reports ................................. About filter criteria and filter expressions for custom reports ......................................................................... About grouping fields in custom reports ................................... Available groups from which to select fields for custom reports ......................................................................... About sorting fields in custom reports ...................................... Setting graph options in custom reports ................................... Previewing custom reports ..................................................... Copying custom reports ............................................................... Editing custom reports ................................................................ Deleting custom reports .............................................................. Editing application settings for reports .......................................... Application settings for reports .............................................. Viewing report properties ............................................................ Report properties ...................................................................... Available reports ........................................................................ Alert History report .............................................................. Alert History By Backup Exec Server report report ..................... Audit Log report ................................................................... Backup Job Success Rate report ............................................... Backup Recommendations report ............................................ Backup Resource Success Rate report ....................................... Backup Sets by Media Set report .............................................. Backup Size By Resource report .............................................. Daily Device Utilization report ................................................ Device Summary report ......................................................... Deduplication Device Summary report ..................................... Deduplication Summary report ............................................... Disk Storage Summary report ................................................. Error-Handling Rules report ................................................... Event Recipients report ......................................................... Failed Backup Jobs report ....................................................... Jobs Summary report ............................................................ Managed Backup Exec Servers report ....................................... Media Audit report ...............................................................

564 565 565 566 566 567 568 569 570 577 579 579 581 585 585 586 586 586 587 588 588 589 595 595 596 597 597 598 598 599 600 601 602 603 603 604 605 606 607 608 609

Contents

21

Media Errors report .............................................................. Media Required for Recovery report ......................................... Media Summary report .......................................................... Media Vault Contents report ................................................... Move Media to Vault report .................................................... Operations Overview report ................................................... Overnight Summary report .................................................... Problem Files report ............................................................. Recently Written Media report ................................................ Resource Risk Assessment report ............................................ Restore Set Details by Resource report ..................................... Resource Protected Recently report ......................................... Retrieve Media from Vault report ............................................ Robotic Library Inventory report ............................................. Scheduled Server Workload report .......................................... Scratch Media Availability report ............................................ Test Run Results report ......................................................... Archive Job Success Rate report .............................................. Archive Selections by Archive Rules and Retention Categories report ........................................................................... Exchange Mailbox Group Archive Settings report ....................... Failed Archive Jobs report ...................................................... File System Archive Settings report ......................................... Overnight Archive Summary report ......................................... Vault Store Usage Details report ............................................. Vault Store Usage Summary report ..........................................

610 610 611 612 613 614 616 617 617 618 619 619 620 621 622 623 624 625 625 626 627 628 628 629 630

Chapter 20

Disaster preparation and recovery ................................ 633About disaster preparation ........................................................... About key elements of a disaster preparation plan (DPP) ................... Returning to the last known good configuration ............................... Creating a hardware profile copy ................................................... About using Windows Automated System Recovery and System Restore to recover a Windows XP or Windows Server 2003 system ................................................................................ About manual disaster recovery of Windows computers .................... About a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... Running a manual disaster recovery of a local Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... 634 634 636 636

637 637

638

639

22

Contents

About a disaster recovery operation of a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... 643 Running a disaster recovery operation on a remote Windows computer (includes non-authoritative and authoritative restore of Active Directory for a domain controller) ........................................... 644

Chapter 21

Troubleshooting Backup Exec ......................................... 649Troubleshooting hardware-related issues ....................................... How to get more information about alerts and error messages ............ Troubleshooting backup issues ..................................................... Troubleshooting failed components in the SAN ............................... Troubleshooting offline storage devices in a SAN ...................... Finding hardware errors in a SAN ............................................ Resetting the SAN ................................................................ Bringing storage devices online after an unsafe device removal event in a SAN ............................................................... How to improve Backup Exec's performance .................................... Accessing Symantec Online .......................................................... About the Symantec Knowledge Base ............................................ Searching the Symantec Knowledge Base .................................. About contacting Technical Support ............................................. About Backup Exec diagnostic tools ............................................... About the Symantec Backup Exec Support Tool ................................ Running the Backup Exec Support Tool .................................... About the Backup Exec diagnostic application ................................. Generating a diagnostic file for troubleshooting ........................ Backup Exec Diagnostics ........................................................ Using the command line to generate a diagnostic file for troubleshooting ............................................................. Command line switches for a diagnostic file .............................. Generating a diagnostic file on a remote Backup Exec server ........................................................................... Running the begather utility to troubleshoot Backup Exec components on Linux servers ................................................................... Using the Backup Exec Debug Monitor for troubleshooting ................ About the Backup Exec debug tool ................................................. 650 654 655 656 657 659 660 660 661 661 662 663 663 664 664 665 665 666 666 667 668 669 670 670 671

Chapter 22

Using Backup Exec in cluster environments ................ 673About Backup Exec and clusters .................................................... 674 Requirements for clustering Backup Exec in a Microsoft Cluster Server environment ....................................................................... 675

Contents

23

How Backup Exec works in a Microsoft Cluster Server environment ....................................................................... Requirements for installing Backup Exec on a Microsoft Cluster Server ................................................................................ Installing Backup Exec on a Microsoft Cluster Server ....................... Upgrading Backup Exec on a Microsoft cluster ................................. Installing additional Backup Exec options on a Microsoft cluster ......................................................................................... Uninstalling Backup Exec from a Microsoft cluster ........................... Creating storage device pools for Microsoft Cluster Servers ............... Using checkpoint restart on Microsoft Cluster Server failover ............ About enabling or disabling checkpoint restart ......................... Specifying a different failover node ............................................... Designating a new central administration server in a Microsoft Cluster Server ................................................................................ Configurations for Backup Exec and Microsoft Cluster Servers ........... Two-node cluster with locally attached storage devices ............... Two-node cluster with tape devices on a shared SCSI bus ............. Configuring a shared SCSI bus for tape devices .......................... Multi-node clusters on a fibre channel SAN with the Central Admin Server Option ...................................................... Using the Central Admin Server Option with Microsoft clusters and a storage area network .......................................................... About backing up Microsoft Cluster Servers .................................... About restoring data to a Microsoft cluster ..................................... Disaster recovery of a cluster ........................................................ Using Simplified Disaster Recovery to prepare for disaster recovery of a cluster ........................................................ Recovering nodes on the cluster using Simplified Disaster Recovery ....................................................................... Recovering Backup Exec on a Microsoft cluster using Simplified Disaster Recovery ........................................................... Recovering the entire cluster using a manual disaster recovery procedure ..................................................................... Restoring the Microsoft Cluster Server data files .............................. Recovering all shared disks in a Microsoft cluster ............................. Recovering Backup Exec in a Microsoft cluster ................................. Changing the Quorum disk signature ............................................. Manually joining two cluster disk groups and resynchronizing volumes .............................................................................. Troubleshooting clusters .............................................................

675 676 677 678 679 680 680 681 683 683 684 686 687 688 689 691 692 693 694 694 696 696 697 697 699 699 700 700 701 701

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Contents

Chapter 23

Simplified Disaster Recovery .......................................... 703About Simplified Disaster Recovery ............................................... About disaster recovery information files ....................................... About the Simplified Disaster Recovery Disk ................................... Requirements for using Simplified Disaster Recovery ....................... About installing Simplified Disaster Recovery ................................. About preparing computers for use with Simplified Disaster Recovery ............................................................................. Notes about using deduplication storage devices with Simplified Disaster Recovery (SDR) .................................................. About setting an alternate location for a disaster recovery information file ..................................................................................... Setting or changing the alternate location for the disaster recovery information file ................................................. Requirements and recommendations for running the Create Simplified Disaster Recovery Disk Wizard ............................................... About the Create Simplified Disaster Recovery Disk Wizard ............... Running the Create Simplified Disaster Recovery Disk Wizard ......................................................................... About copying the disaster recovery files ........................................ Preparing a custom Simplified Disaster Recovery disk locally for remote Backup Exec servers ................................................... Backup Exec server logon credential options ............................. About preparing to recover from a disaster by using Simplified Disaster Recovery ................................................................. About changing hardware in the computer to be recovered .......... About using Simplified Disaster Recovery to recover IBM computers ..................................................................... About the Recover This Computer Wizard ....................................... About encrypted backup sets and the Recover This Computer Wizard ......................................................................... Recovering a computer by using the Recover This Computer Wizard ......................................................................... Performing a local recovery by using the Recover This Computer Wizard ......................................................................... Performing a remote recovery by using the Recover This Computer Wizard ........................................................... Installing network controller drivers ........................................ Configuring network adapter settings ...................................... About the simplified volume layout view .................................. About Advanced Disk Configuration ........................................ Microsoft SQL Server recovery notes ....................................... 704 704 705 706 707 707 708 709 710 714 714 715 715 716 716 717 718 719 720 720 721 721 722 722 723 723 724 727

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25

Microsoft Exchange recovery notes .......................................... SharePoint Portal Server recovery notes ................................... About using Simplified Disaster Recovery with the Central Admin Server Option ...................................................................... Best practices for Simplified Disaster Recovery ................................

728 728 728 729

Appendix A

Symantec Backup Exec Agent for Windows ................. 731About the Agent for Windows ....................................................... Requirements for the Agent for Windows ....................................... Stopping and starting the Agent for Windows .................................. About establishing a trust between the Backup Exec server and a remote computer .................................................................. Establishing a trust for a remote computer ................................ About the Backup Exec Agent Utility for Windows ............................ Starting the Backup Exec Agent Utility ..................................... Viewing the activity status of the remote computer in the Backup Exec Agent Utility .......................................................... Status options for the Backup Exec Agent Utility ....................... Viewing the activity status of the remote computer from the system tray ................................................................... Starting the Backup Exec Agent Utility automatically on the remote computer ............................................................ Setting the refresh interval on the remote computer ................... About publishing the Agent for Windows to Backup Exec servers ......................................................................... Configuring database access ................................................... Removing a security certificate for a Backup Exec server that has a trust with the Agent for Windows .............................. About the Backup Exec Agent Utility Command Line Applet ............... Using the Backup Exec Agent Utility Command Line Applet ......... Backup Exec Agent Utility Command Line Applet switches ................ 731 732 733 734 735 735 736 736 736 737 737 738 738 742 745 746 747 747

Appendix B

Symantec Backup Exec Deduplication Option ............ 751About the Deduplication Option .................................................... Deduplication methods for Backup Exec agents ................................ Requirements for the Deduplication Option .................................... About installing the Deduplication Option ...................................... About OpenStorage devices .......................................................... Editing the properties of an OpenStorage device ........................ About deduplication disk storage ................................................... Editing the properties of a deduplication disk storage device ........................................................................... 752 754 755 757 757 758 760 761

26

Contents

Changing the password for the logon account for deduplication disk storage ................................................................... About sharing a deduplication device between multiple Backup Exec servers ............................................................................... About direct access sharing of storage devices ................................. Selecting storage devices for direct access sharing ..................... Editing the properties for direct access ..................................... About client-side deduplication ..................................................... About backup jobs for deduplication .............................................. About copying deduplicated data between OpenStorage devices or deduplication disk storage devices by using optimized duplication .......................................................................... Copying deduplicated data between deduplication disk storage devices or OpenStorage devices by using optimized duplication .................................................................... About copying deduplicated data to tapes ....................................... About using deduplication with encryption ..................................... About restoring deduplicated data ................................................. About disaster recovery of a deduplication disk storage device ............ Preparing for disaster recovery of a deduplication disk storage device ........................................................................... About disaster recovery of OpenStorage devices ...............................

769 770 771 771 772 773 774

775

776 778 778 778 778 779 780

Appendix C

Symantec Backup Exec Agent for VMware ................... 781About the Agent for VMware ........................................................ Requirements for using the Agent for VMware ................................ About installing the Agent for VMware ........................................... About adding VMware vCenter and ESX servers ............................... About backing up VMware data ..................................................... Setting default backup options for virtual machines ................... Virtual machine backup options .............................................. How Backup Exec automatically backs up new virtual machines during a backup job ........................................................ How Backup Exec backs up Microsoft application data on virtual machines ...................................................................... Requirements for backing up Microsoft application data on virtual machines ............................................................ About protecting databases and applications with the Symantec VSS Provider ............................................................................. Changing the log truncation setting of the Symantec VSS Provider ....................................................................... About restoring VMware resources ................................................ 781 782 783 783 783 784 785 788 788 789 790 791 791

Contents

27

VMware restore options ......................................................... 792 VMware restore redirection options ......................................... 794

Appendix D

Symantec Backup Exec Agent for Microsoft Hyper-V .......................................................................... 797About the Agent for Microsoft Hyper-V .......................................... Requirements for using the Agent for Microsoft Hyper-V .................. About installing the Agent for Microsoft Hyper-V ............................ About upgrading from the Agent for Microsoft Virtual Servers ........... About backing up Microsoft Hyper-V virtual machines ...................... Microsoft Hyper-V backup options .......................................... How Granular Recovery Technology works with the Agent for Microsoft Hyper-V .......................................................... How Backup Exec automatically protects new virtual machines during a backup job ......................................................... About restoring Microsoft Hyper-V virtual machines ........................ About backing up and restoring highly available Hyper-V virtual machines ............................................................................ How Backup Exec protects Microsoft application data on virtual machines ............................................................................ Requirements for protecting Microsoft application data on virtual machines ...................................................................... 797 798 800 800 800 802 804 804 805 805 806 807

Appendix E

Symantec Backup Exec Agent for Microsoft SQL Server ............................................................................. 809About the Agent for Microsoft SQL Server ...................................... Requirements for using the SQL Agent ........................................... About installing the SQL Agent ..................................................... How to use Backup Exec logon accounts for SQL databases ................. About backup strategies for SQL ................................................... SQL backup strategy recommendations .................................... About consistency checks for SQL ................................................. How to use snapshot technology with the SQL Agent ........................ About backing up SQL databases ................................................... SQL backup options .............................................................. About automatic exclusion of SQL data during volume level backup ......................................................................... How to back up SQL transaction logs ........................................ About SQL 2005 or later database snapshots ................................... About reverting SQL 2005 or later databases using database snapshots ..................................................................... About restoring SQL databases ..................................................... 809 811 811 812 812 813 814 814 815 817 823 823 824 825 825

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Contents

About restoring encrypted SQL databases ................................. How to restore from SQL transaction logs up to a point in time ............................................................................. How to restore from SQL transaction logs up to a named transaction .................................................................... About restoring the SQL master database ................................. Restarting SQL using database copies ....................................... Restoring the master database ................................................ About redirecting restores for SQL .......................................... About disaster recovery of a SQL Server ......................................... How to prepare for disaster recovery of SQL .............................. Requirements for SQL disaster recovery ................................... Disaster recovery of SQL ........................................................ About recovering SQL manually ..............................................

826 826 826 827 827 829 830 830 830 831 831 832

Appendix F

Symantec Backup Exec Agent for Microsoft Exchange Server .......................................................... 833About the Backup Exec Exchange Agent ......................................... Requirements for using the Exchange Agent ................................... About installing the Exchange Agent ............................................. About adding Exchange Servers and database availability groups ................................................................................ About preferred server configurations ........................................... Creating preferred server configurations .................................. Deleting preferred server configurations .................................. Editing settings for preferred server configurations .................... Designating a default preferred server configuration .................. Removing the default status for a preferred server configuration ................................................................. Manage Preferred Servers options ........................................... Preferred Servers options ...................................................... Recommended configurations for Exchange ................................... Requirements for accessing Exchange mailboxes ............................. Backup strategies for Exchange ..................................................... Automatic exclusion of Exchange data during volume-level backups ........................................................................ About the circular logging setting for Exchange ......................... How Granular Recovery Technology works with the Exchange Information Store ................................................................ About Backup Exec and Microsoft Exchange Web Services ........... Snapshot and offhost backups with the Exchange Agent .................... Configuring a snapshot backup for Exchange data ...................... 834 834 838 839 839 840 840 840 841 841 842 843 844 845 846 848 848 849 849 850 851

Contents

29

Troubleshooting Exchange Agent snapshot and offhost jobs .............................................................................. About backing up Exchange data ................................................... Microsoft Exchange backup options ......................................... About restoring Exchange data ..................................................... Requirements for restoring Exchange ...................................... Configuring a database in Exchange ......................................... About restoring data using the Exchange 2003/2007 recovery storage group or Exchange Server 2010 recovery database ....................................................................... About restoring Exchange data from snapshot backups ............... About redirecting Exchange restore data .................................. About redirecting Exchange mailbox items ................................ How to prepare for disaster recovery of Exchange Server ................... Recovering from a disaster for Exchange .................................

852 852 854 857 857 858

858 860 860 861 862 862

Appendix G

Symantec Backup Exec Agent for Microsoft SharePoint ....................................................................About the Agent for Microsoft SharePoint ...................................... About installing the Agent for Microsoft SharePoint ......................... Requirements for the Agent for Microsoft SharePoint ....................... About using the Agent for Microsoft SharePoint with SharePoint Server 2010 and Windows SharePoint Foundation 2010 .............. About using the Agent for Microsoft SharePoint with SharePoint Server 2007 and Windows SharePoint Services 3.0 ..................... About using the Agent for Microsoft SharePoint with SharePoint Portal Server 2003 and Windows SharePoint Services 2.0 ............ About adding a Microsoft SharePoint server farm to the list of servers ............................................................................... About deleting a Microsoft SharePoint server farm from the list of servers ............................................................................... About backing up Microsoft SharePoint data ................................... Microsoft SharePoint backup options ....................................... About restoring Microsoft SharePoint data ..................................... Microsoft SharePoint restore options ...................................... Disabling or enabling communication between a Microsoft SharePoint Web server and Backup Exec .................................................. Viewing SharePoint farm properties .............................................. SharePoint farm properties .................................................... Recovering Microsoft SharePoint 2010 data after a disaster ............... Recovering Microsoft SharePoint 2007 data after a disaster ...............

865 866 866 867 868 869 869 870 871 871 872 872 874 876 876 876 877 881

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Contents

Appendix H

Symantec Backup Exec Agent for Oracle on Windows or Linux Servers ......................................... 885About the Backup Exec Oracle Agent .............................................. About installing the Oracle Agent .................................................. Configuring the Oracle Agent on Windows computers and Linux servers ............................................................................... Configuring an Oracle instance on Windows computers ............... Viewing an Oracle instance on Windows computers .................... Editing an Oracle instance on Windows computers ..................... Deleting an Oracle instance on Windows computers ................... Enabling database access for Oracle operations on Windows computers ..................................................................... Configuring an Oracle instance on Linux servers ........................ Viewing an Oracle instance on Linux servers ............................. Editing an Oracle instance on Linux servers .............................. Deleting an Oracle instance on Linux servers ............................. Enabling database access for Oracle operations on Linux servers ......................................................................... About authentication credentials on the Backup Exec server .............. Setting authentication credentials on the Backup Exec server for Oracle operations ........................................................... Deleting an Oracle server from the Backup Exec servers list of authentication credentials ............................................... About Oracle instance information changes .................................... About backing up Oracle databases ................................................ About backing up Oracle RAC databases ................................... About performing a DBA-initiated backup job for Oracle .............. Oracle backup options .......................................................... About restoring Oracle resources .................................................. About DBA-initiated restore for Oracle ..................................... About redirecting a restore of Oracle data ................................. Requirements for recovering the complete Oracle instance and database using the original Oracle server ............................ Recovering the complete Oracle instance and database using the original Oracle server ...................................................... Requirements for recovering the complete Oracle instance or database to a computer other than the original Oracle server ........................................................................... Recovering the complete Oracle instance or database to a computer other than the original Oracle server .................... Troubleshooting the Oracle Agent ................................................. 885 886 887 888 890 891 892 892 893 894 895 895 896 897 898 899 900 900 901 902 903 904 906 906 907 907

908 909 910

Contents

31

Changing the SqlplusTimeout for Oracle instances on Windows computers ..................................................................... Changing the SqlplusTimeout for Oracle instances on Linux computers ..................................................................... Changing the time-out for an automatic RMAN channel for Oracle instances on Windows computers ...................................... Changing the time-out for an automatic RMAN channel for Oracle instances on Linux computers ........................................... Updating the online redo log file path ......................................

913 914 914 915 915

Appendix I

Symantec Backup Exec Agent for Enterprise Vault ............................................................................... 917About the Agent for Enterprise Vault ............................................. Requirements for the Enterprise Vault Agent .................................. About installing the Enterprise Vault Agent .................................... About backup methods for Enterprise Vault backup jobs .................... Enterprise Vault backup options ............................................. About backing up Enterprise Vault components ............................... About consistency checks for Enterprise Vault databases and Compliance and Discovery Accelerator databases ....................... About restoring Enterprise Vault ................................................... Enterprise Vault restore options ............................................. About restoring individual files and folders with the Enterprise Vault Agent ................................................................... About automatic redirection of Enterprise Vault components under an Enterprise Vault server ....................................... About redirecting a restore for an Enterprise Vault component .................................................................... Configuring Enterprise Vault to use the name of the new SQL Server that holds the Directory database ............................................ Best practices for the Enterprise Vault Agent .................................. About the Backup Exec Migrator for Enterprise Vault ....................... Backup Exec Migrator for Enterprise Vault requirements ............ How the Backup Exec Migrator works ....................................... About using staged migrations with Backup Exec and the Backup Exec Migrator ................................................................ About Backup Exec Migrator events ......................................... About Backup Exec Migrator logs ............................................ About deleting files migrated by Backup Exec Migrator ............... Configuring the Backup Exec Migrator ..................................... About viewing migrated Enterprise Vault data ........................... About retrieving migrated Enterprise Vault data ........................ 917 922 922 923 926 926 929 929 931 935 935 936 938 940 940 941 941 945 946 946 947 948 956 957

32

Contents

About the Partition Recovery Utility ........................................ 958

Appendix J

Symantec Backup Exec Agent for Lotus Domino ..........................................................................About the Agent for Lotus Domino Server ....................................... Lotus Domino Agent requirements ................................................ About installing the Lotus Domino Agent on the Backup Exec server ................................................................................. About the Lotus Domino Agent and the Domino Attachment and Object Service (DAOS) ........................................................... Best practices for restoring the missing .nlo files ........................ Viewing Lotus Domino databases .................................................. About backing up Lotus Domino databases ...................................... About selecting backup options for Lotus Domino databases ...................................................................... Lotus Domino Agent backup options ........................................ About automatic exclusion of Lotus Domino files during volume-level backups ...................................................... About supported Lotus Domino database configurations ............. About Lotus Domino transaction logs ....................................... About restoring Lotus Domino databases ........................................ Restoring Lotus Domino databases .......................................... Lotus Domino Agent restore options ........................................ About redirecting restore jobs for Lotus Domino databases .......... About redirecting the restore of DAOS NLO files ........................ How to prepare for disaster recovery on a Lotus Domino serv