Date post: | 27-Jul-2015 |
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Technology |
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Cloud First, Mobile FirstHow Microsoft redefines the way we work
Cheryl BalgleyDirector, Dynamics CRMOL Acceleration Program
Wake up
Check RSS feeds and tweets from overnightPost relevant ones to team share
Listen to playlist while jogging
Avoid traffic Participate in conf. call
Analyze campaign effectiveness, research family vacation
Lync chat with team to make adjustments
Navigate to airport, while hands free texting, check in via phone
In the air: Play Angry Birds, watch movie, catch up on mail
After landing: Pick restaurant, post photo of meal
In the hotel: Skype with daughter back home. Download latest sales data
Go to bed
Fast and Fluid | INTEGRATED
Consumer Commercial
Source: IDC
Market Reality: Cloud Momentum
Dramatic acceleration of cloud in the enterprise
Source: ChangeWave Research, a service of 451 Research
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
11%
14%17%
17%19%
22%
22%
29% 32%
34%
40%
Of all new enterprise ISVs coming to market
85%Will deliver through a SaaS model
Source: Corporate Strategy Group
New software nearly exclusively SaaS-delivered
Majority of apps in the cloud by 2016-2017
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 20200%
50%
100%
150%
200%
Net New cloud
Migrated to SaaS
On-premise
Lift & shift to cloud
Shift of application mix in the cloud
% o
f 2
01
0 A
pp
Port
folio
Create Incredible
Source: IDC, Successful Cloud Partners 2.0, 2014
Allows us to focus on more important projects
Speed of deployment
Lower overall costs
Lack of IT staff to maintain the solution
Change upfront costs to monthly payments
Improved business agility 74%
64%
62%
59%
49%
48%
Primary Customer Drivers | Moving to the Cloud
Economics
Speed and focus
Applications as a service
System infrastructure software as a service
Other SaaS
Application development and deployment (AD&D) as a service
Other PaaS
Basic storage as a service
Server as
a service
Network as a service
Desktop/client as a service
IaaSSaaS PaaS
EMERGING/OTHER COMPETITORS
Cloud Market Landscape | Microsoft Named to Gartner’s Magic Quadrant in multiple cloud categories
Online
$55B MARKET OPPORTUNITY, FY17
$7B MARKET OPPORTUNITY, FY17
$22B MARKET OPPORTUNITY,FY17
The Microsoft Cloud for Business
Sales Productivity
Dynamics Marketing and Social Listening
Customer Service
At our core, Microsoft is the productivity and platform company for the mobile-first and cloud-first world. We will reinvent productivity to empower every person and every organization on the planet to do more and achieve more.
Satya Nadella
Marketing
Sales
The new business landscape for CRM | FULLY INTEGRATED
Sell | Connect | Communicate
Create | Collaborate | Inspire
Listen | Respond | Delight
44% of consumers today complain about
products/services on social networks, and
20% of those consumers expect a response within one hour
78.6% of the timesales people using social media outsold non-users in 2012, and
were
23% more successful at exceeding quotas than their
non-social sales peers
1.5 billion people have social networking accounts
72% of companies by 2011 used social technologies in
their businesses
90% of those companies
reported business benefits
Customer Care
Microsoft Dynamics CRM Momentum
3,500,000Users
40,000Customers
34Quarters of Double-digit growth
40Languages
*Gartner “Magic Quadrant for CRM Customer Service Contact Centers” by Michael Maoz, April 12, 2012. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Microsoft. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Forrester CRM Wave Report
Gartner Magic Quadrant*
What Sets Dynamics CRM Online Apart…
PlatformThe Microsoft Cloud for
Business—Azure, Office365, Dynamics CRM Online
ProductivityThe gold standard in
productivity—Office365, Power BI, Dynamics CRM
Online
PriceEverything SFDC can do at a
fraction of the price
P
CRMOL Sales Productivity | Overview
14
Microsoft Sales Productivity Solution Features
The way people buy has fundamentally changed and the usual methods of doing business are no longer working. Today’s customer is connected via their mobile device, plugged into their social network and doing their own research to solve their problems. Being able to tap into the social conversation and leverage personal networks and data across the entire company gives salespeople a proven advantage.
300 Million Information Workers are in sales positions
Sales Productivity
Cloud Productivit
y
O365+ Power BI
Business Apps
CRMOnline
=$65
O365 E3/E4
CRMOLPro
PowerBIFor
O365
= $105
Sales Productivi
ty
UNBUNDLED PRICING
SALES PRODUCTIVITY
SUITE
• Contact & Opportunity Management integration • Pipeline Management, Workflows• Personalized dashboards & reporting • Document management• Office Pro Plus• In-line Social Collaboration • Advanced Sales & Social Analytics
Microsoft Solution
Microsoft Salesforce.com
Sales Productivity * Sales Cloud Enterprise
Subscription $65/user/month $125/user/month
Core Sales Productivity Capabilities
Sales Automation - Opportunities, goals, territories
a a
API / SDK / Workflow a a
Enterprise social network Yammer included Chatter included
Sales Process-driven user experience – Source a r
Native Outlook experience online or offline – Source
a r
Conferencing, IM, Productivity, Collaboration – Source
Office 365 included +$20 (Office 365)
Power BI - Intuitive visualization & exploration – Source
Power BI included +$20 (Power BI)
99.9% Financial-backed Service Level Agreement a r
Social listening and analysis – Source MS Social Listening included +$ (Radian6 **)
Customer intelligence – Source InsideView included +$125 (Data.com)
TOTAL $65/user/month $290/user/month
Extras
10 GB of Additional Data Storage – Source $120 per GB per year $3,000 per GB per year
Professional Direct / Premier Support – Source $9 per user per month 15% of list price
Production Full Copy Sandboxes – Source $549 per month 20% of CRM subscription
a Included | r Not Available as of 9-30-14
CRMOL | Sales ProductivityUnmatched value compared to Salesforce.com
* Terms and conditions: Promotional prices are listed per user/per month in US dollars; actual pricing may vary by geography. Other fees may apply for add-on services, such as additional storage, testing, and production instances. Prices are exclusive of any fees you may incur to procure internet connectivity.
** Radian6 a component of Social Studio costs additional subscription fees, pricing starts at $1,500 per month.
CRMOL | Marketing Automationeverything together, to achieve the efficiencies and quality that they, and their customers expect.
Create IncredibleCRMOL Marketing Automation |
Microsoft Dynamics Marketing extends your Dynamics CRM solution to help you create amazing customer experiences, drive revenue with higher quality leads and execute personalized automated relationship marketing at scale. Excel PowerView completes the big picture by combining Dynamics CRM sales & marketing data into a real-time reporting engine that can prove the impact of your marketing efforts and demonstrate real ROI.
Challenges Addressed
• Improve the alignment with Sales & Marketing with increased visibility into the entire marketing & sales funnel, to align teams and improve outcomes
• Scale up to meet increased demand on marketing by connecting your team and resources with integrated approvals, workflow and DAM
• Simplify the fragmented marketing landscape with integrated planning and execution to consolidate tools and scale your team with integrated planning- jobs, approvals, budgets, workflows
• Address disconnected reporting tools by integrating planning into campaign setup to make sure you can track the impact of every marketing interaction- so your team gets credit
• Ease of use with the same streamlined UI and user experience as CRM
Solution Components• Microsoft Dynamics Marketing• Dynamics CRM 2013 Professional
or Enterprise• Excel PowerView and PowerBI
Power BI
CRM 2013
Dynamics MarketingMarketin
g Automati
onROMI
Service expectations have changed …so has CRMOL Customer Care
86% of customers are willing to pay more for a better customer experience**.
67% of consumers use web self-service to find answers to their questions.*
70% increase in use of social channels for service ***.
Knowledge base*Connect the right person to the right answers at the right time.
Multi-channel service*Engage seamlessly across web, social, chat and mobile.
CRMOL | Customer Care Everywhere
Social service*Engage customers on their terms via social channels.
Unified Service DeskProvide a single intuitive application for service professionals.
Enterprise case managementManage cases faster across desktop and mobile
*(with Parature)