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Furniture, Fixtures & Equipment (FFE) Service Line Review Prepared for: General Contractors/ Hotel Owners & Engineers “Be the Customer”
Furniture, Fixtures & Equipment (FFE) Service Line Review
Prepared for: General Contractors/ Hotel Owners & Engineers
“Be the Customer”
“Be the Customer”
Agenda
Project Scope and Requirements
Beltmann Integrated Logistics (BIL) Introduction
Recent FFE Projects, Customers, & Performance
Project Execution Process Flow
Technology: BIL’s Total Trak in Support of Hospitality Logistics
Where BIL is an Ideal fit for Hospitality…
Our Value Proposition…
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“Be the Customer”
What we do…
Transp. BrokerageSite Surveys
Retirement Communities, Financial & Leisure
Final Mile High Value Product Deliveries
Fixture & Kiosk Assembly & Display
Asset Recovery and Returns Management
Nationwide Distribution Management
FFE Freight
Management
FFE Warehousing, and
Installation Services for Hotels, Casinos,
Resorts, & Restaurants
Tool Belt & A/V
Installation
Project Capabilities:Transportation, Warehousing, Installation
BIL Lines of Service
Retail Specialized
Transportation
Services
Hospitality
Pro
gra
m M
an
ag
em
en
t M
eth
od
olo
gy
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“Be the Customer”
Who we are…
The Beltmann Group is an organization with 400+ employees supporting $100 mm in Annual Revenue
Beltmann Integrated Logistics (BIL) is Beltmann Group’s Non-Asset Based Logistics arm specializing in Hospitality, Retail and High Value Product logistics solutions
Our Nationwide Installation Services primarily include Flooring, Painting, Artwork, Light Carpentry Work, Operating Supplies & Equipment (OSE), Headboards/Nightstands, Televisions, Safes, and Carpeting.
50+ years in business
BG is the Largest Agent for North American Van Lines with 13 Asset Based Logistics Centers located across the US
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“Be the Customer”
Beltmann Owned Distribution Centers…
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“Be the Customer”
BIL Agency Distribution Centers…
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“Be the Customer”
Recent Customer Projects …
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“Be the Customer”
Recent Hospitality Projects…
Hilton Sea World
Harrah’s Casino Biloxi
Four Seasons Westlake Village
Marriott Vacation Club
Starwood -Toronto
Fairfield Myrtle Beach
Ritz Carlton – Miami
St. Regis
WCI Singer Island Resort
Fairfield Waikiki
Charlotte Hilton
Wyndham Tropicana – Las Vegas
San Diego Hilton Convention Center
Palms Resort – Destin
W Hotel – Scottsdale
aLOFT - Denver
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“Be the Customer”
BIL Performance…
Total BIL Hospitality Projects in 2008: 126 ytd Year over Year FFE Project Growth: 46% Hotels / Resorts Serviced in 08’: 101 ytd Model Rooms / Sales Offices Completed 25 ytd Hospitality Customers Serviced 40 ytd Locations Serviced – Canada, US, & Caribbean
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“Be the Customer”
Execution: FFE Process from Time of Award…
Prepare Project Timing Plan w/Key Milestone Dates Secure Signed SOW & PO
Conduct On-Site Kick-off Meeting
Validate with Client Vendor Ship Dates
Determine Material Warehouse delivery dates
Finalize Install Start Date
Establish Completion Date / Punch Schedule
PO Item Entry from Customer’s Furniture Schedule – All Project Material PO’s Uploaded into Total Trak
Establish Quantities that will be Ordered
Design & Execute Transportation Plan – Direct to Site
To Warehouse Consol Center
Coordination and Communication Daily with Vendors regarding Shipment Activity
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“Be the Customer”
Execution: FFE Process from Time of Award…
Prepare Project Installation Matrix – (This drives our installation schedule)
By floor
By room
By item
Produce Daily Delivery Schedule from Warehouse
Developed by On-Site PM
Administrative work handled by internal PM staff in Detroit
In-Transit Status of Product from Whse to Site reflected in Total Trak Online
Inventory Control Process
Daily Warehouse Receipt Confirmation
On-Site Verification of Product
Claims Management as necessary
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“Be the Customer”
Execution: FFE Process from Time of Award…
Quality Control Capture all POD’s to Warehouse and to Site
Image of POD’s are made available on line via Total Trak
Change Order Management – Critical when managing out of scope activities / delays
1) Change in Project Scope
2) One Time Events (no-reoccurring)
FFE Placement and Installation according to Set-Plans Bring exceptions to surface immediately for prompt resolution
Daily Communication and feedback with Customer is critical to our success
Manage Labor to Plan closely
Flexibility and Adaptability on-site working behind other Trades
Project Punch at Completion Physical walk through by floor, by room, by item with Customer Rep
Secure sign off from Customer for all areas
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“Be the Customer”
Execution: FFE Process from Time of Award…
Project Close-Out
Close out Warehouse Inventory/Attic stock with Customer ‘s direction
Vendor Evaluation Forms Completed by PM’s
Customer Surveys sent out for Project Performance Feedback
Maintain Sales Interaction for Upcoming Project Opportunities
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“Be the Customer”
BIL Technology Supporting FFE Projects…
• TotalTrak -- Proprietary Web- enabled Project Visibility Tool
• Fully Functional FFE Inventory and Event Management Application
• Visibility across Projects to include inventory movement, orders, & deliveries
• Extensive On-line Documentation Tool incl:
• Site Photos• POD’s• Packing Slips• Punch Lists• Carrier BOL’s, etc…)
Tech
nolo
gy P
latf
orm
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“Be the Customer”
P.O. Summary Report Lists vendor by PO Ref Number Provides quick reference if a PO has been shipped complete and received at the warehouse
or site Allows “drill down” hyperlinks to view all associated shipment information by individual P.O
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“Be the Customer”
Outstanding Inventory report Lists vendor (manufacturer) by PO and item. Provides quick summary to reference received amounts and pending
inbound shipment quantities against expected PO Quantities.
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“Be the Customer”
Inventory Summary Report Details FF&E item, model, spec number and description. Provides details to include:
In-transit from manufacturer to the warehouse In transit from manufacturer direct to site/Warehouse to Site Received at the Warehouse and Site (RL) Total quantity on-hand at the Warehouse AND Site (RL)
Easily exportable to excel/word/text files
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“Be the Customer”
When BIL is an Ideal fit…
Nationwide / Single Source Provider Web Enabled Project Visibility to all Inventory and Site Activity Consistent Project Management Execution anywhere in the Country
Integrated Opportunities Transportation, Whsing, Delivery, + Placement / Installation
Inside Activities Requiring: “Tool Belt” Installation – Artwork, Hangables, Mirrors etc… Carpeting Digital / AV Installation (Plasmas / TV’s)
Managed Solutions – Strategic not Tactical When FFE clients have limited internal resources to support PM
requirements involving transportation, inventory management, delivery, and installation services
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“Be the Customer”
BIL Value Proposition…
Superior Nationwide Project Execution supported via our Proprietary Web- Enabled Visibility Tool & Set QC Standards
An Industry Leading FFE Project Management Partner with Proven Hospitality Results & References
A Proven Partner Dedicated to Your Success!
Flexibility provided through our Beltmann Asset and Non-Asset based Warehouse and Service Provider Network
Executive Commitment from the highest levels of Beltmann
Placement and Installation Expertise with our Trained Field Staff & Network of Available Resources
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“Be the Customer”
BIL Contact Detail:
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Pete Webb
Director of Business Development
6917 Presidents Dr.
Orlando, Fl 32809
407-455-7454
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