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Project report on Employee Satisfaction 2011
A study on
''EMPLOYEE SATISFACTION''
AT
MALDIVES CUSTOMES SERVICES
A project report submitted in partial fulfillment of the requirements for the award of
DIPLOMA IN OFFICE MANAGEMENT & ADMINSTRATION
Approved By: MALDIVES QUALIFICATION AUTHORITY (MQA)
Submitted By
MAJEEDHA ABDHUL RAHEEM
Index No. CYX 2011
Batch MA 11
UNDER THE GUIDANCE OF
MR. SUBHASH KR
Ma. Light Corner #1, Kenery Magu,
Male', Republic of Maldives.
www.cyryxcollege.edu.mv
Batch MA 11 (2009 2011)
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Ma. Light Corner #1, Kenery Magu,
Male', Republic of Maldives.
www.cyryxcollege.edu.
mv
Tel: +960 3328396 /3320004
Fax: +960 3321012
CERTIFICATE
This is to certify that this project report entitled A study of Employee satisfaction of
Maldives Customes Services, has been prepared by Ms. Majeedha Abdhul Raheem under
my supervision and guidance in partial fulfillment of the requirement for the award of the
Diploma in office Management and Administration from Cyryx College.
Mr. Subhash KR
Project Guide and Senior Lecturer
School of Business - Cyryx College
http://www.cyryxcollege.edu.mv/http://www.cyryxcollege.edu.mv/http://www.cyryxcollege.edu.mv/http://www.cyryxcollege.edu.mv/8/6/2019 Basic Format of Project-1
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STUDENT DECLARATION
I hereby declare that this project report is prepared by me under the guidance of Mr. Subhash
K R, Senior Lecture; School of Business Management is the result of my original work after
undergoing study for a period of 3 months at Cyryx College in partial fulfillment of Diploma
in Office Management and Administration 2009-20011 at Cyryx College.
Date: Name:
Place: Index #.:
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ACKNOWLEDGEMENT
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Outline for Project Work
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CONTENTS
ChapterNo.
Title Page No.
1. Introduction
2-15
2. Research Design
16-23
3. Company Profile
24-30
4. Data Analysis and Interpretation31-69
5. Summary
Findings
Suggestion
Conclusion
70-72
6. Bibliography
73
7. Annexure
74-77
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LIST OF TABLES
S.no Contents Page no
1 (a) Table showing awareness of career leave policy 31
(B) Table showing the importance of career leave policy in an
organization
32
2 (a) Table showing awareness of study/training leave policy 33
(B) Table showing the importance of studying or training leave policy
in an organization
34
3 (a) Table showing awareness of religious leave policy 35
(B) Table showing the importance of religious leave policy in anorganization 36
4 (a) Table showing awareness of the pooling of leave entitlement policy 37
(B) Table showing the importance of the pooling of leave entitlement
policy in an organization
38
5 (a) Table showing awareness of paid paternity leave policy 39
(B) Table showing the importance of paid paternity leave policy in an
organization
40
6 (a) Table showing awareness of policy of returning to the same job
after maternity or paternity leave
41
(B) Table showing the importance of returning to the same job after
maternity or paternity leave policy in an organization
42
7 (a) Table showing awareness of pre natal leave policy 43
(B) Table showing the importance of pre natal leave policy in an
organization
44
8 (a) Table showing awareness of staggered return to work afterpregnancy policy
45
(B) Table showing the importance of staggered return to work after
pregnancy policy in an organization
46
9 (a) Table showing awareness of job sharing policy 47
(B) Table showing the importance of job sharing policy in this
organization
48
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LIST OF GRAPHS
S no. Contents Page no.
1 (a) Graph indicating the awareness of career leave policy 31
(b) Graph indicating importance of career leave policy in an
organization
32
2 (a) Graph indicating the awareness of study or training leave policy 33
(b) Graph indicating importance of study or training leave policy in
an organization
34
3 (a) Graph indicating the awareness of religious leave policy 35
(b) Graph indicating importance of religious leave policy in an
organization
36
4 (a) Graph indicating the awareness of pooling of leave entitlement
policy
37
(b) Graph indicating importance of pooling of leave entitlement
policy in an organization
38
5 (a) Graph indicating the awareness of paid paternity leave policy 39
(b) Graph indicating importance of paid paternity leave policy in an
organization
40
6 (a) Graph indicating the awareness of opportunity to return to the
same job after maternity or paternity leave policy
41
(b) Graph indicating importance of opportunity to return to the same
job after maternity or paternity leave policy
42
7 (a) Graph indicating the awareness of pre natal leave policy 43
(b) Graph indicating the importance of pre natal leave policy in an
organization
44
8 (a) Graph indicating staggered return to work after pregnancy policy 45
(b) Graph indicating the importance of staggered return to work
after pregnancy
46
9 (a) Graph indicating the awareness of job sharing policy 47
(b) Graph indicating the importance of job sharing policy in an
organization
48
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FINDINGS AND SUGGESTIONS
Passengers who were satisfied with the availability of baggage carts/ trolleys at this
airport were more than the number of passengers who were satisfied with the access ofsea transportation to/from at this airport.
The maximum number of passengers were not satisfied with the restaurant/ eating
facilities and the value for money of restaurant/ eating facilities at this airport.
Most of the passenegers were not satisfied with the availabiluity of Bank/ ATM/ money
changers at this airport.
Maximum number of passengers were not satisfied with the shopping facilities and the
value for money of shopping facilities.
The speed of bagagge delivery service at this airport is poor, so company can improve
this service for the passengers.
Most of the passengers were satisfied with the cleanliness of this airport and the Internet
service at this airport.
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CONCLUSION
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BIBLIOGRAPHY
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ANNEXURE